Apollo Pharmacy Complaints & Reviews

I am a resident of tuni, east godaavari district. We are happy to have apollo pharmacy in tuni.

But the staff in that pharmacy are not taking necessary precautions to control spreading corona virus. Number of patients with different levels of immunity come there and buy medicines and none of the staff wear either masks or wear gloves while dealing with them.
It's not a joke. Please ask them to wear gloves and masks to control spreading the deadly virus.
If no action is taken, we are ready to file a criminal case on you. Please urge them to take precautions asap

Dear team i am your regular customer since 12 years. I am buying tablets worth rs 2200/- every month at your store located in hotel pancharathna paradise building udupi. Last week as usual i bought some medicines. Out of that by oversight your salesman given me levipil 1 gram tablet instead of 500 m g. I requested to change the same. But as i have used 2 tabletss each from two strips they have rejected it. As i cant use 1 gram tablet kindly change the same. The packing is intact.

Dear sir
Your extension counter at isro layout bangalore-560078, where i am a regular customer for more than a decade, the sales persons are forcing me to buy 40 tablets, while doctor's prescription tells only 30 tablets. Their behavior is of some shopkeeper, where bargaining is done. It is not expected of a pharmacy, to impose some thing beyond the prescription. My drugs were prescription drugs and not over the counter drugs.
Please look in to my complaint otherwise i will be forced to approach the drug law enforcement authorities of karnataka government.

I talked to one mr. Kiran at your designated helpline. He also was reluctant to help and suggested me to drop a e-mail

Dr. S. Pal
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Mobile:[protected]

I used to take medicines from apollo pharmacy modalert and the supervisor started giving me from outside the company without bill, when i denied taking medicine without bill and asked him to give me from the apollo pharmacy, he denied giving me the medicine, his name is madan and he works in patrakar colony, jaipur branch. He wants me to get it from him outside the apollo pharmacy so he can make the profits

I had placed an order online (Order no. Is[protected] in 17th feb 2020. My order apparently was cancelled, which i wasn’t informed about, but instead learnt on calling them to find out the status. I have subsequently made 9 calls to follow up about the refund, but i’m not able to get any information. They claim the refund is complete, but they aren’t giving me any transaction details, and nothing has been reversed to my card.

Unfortunately, without knowing about my experience, my father placed an order with them recently (Order no. Is[protected] on following up about that order; i was informed that this order too is most likely to be cancelled.

Large brand name, but very unprofessional a company. The way i’ve experienced it, they have shown items online that they clearly don’t have stock of. After order is placed, a person would have to follow up a zillion times to find out status or get money refunded, until they’d probably give up.

Good way to make money apollo!

Today, i am visiting your hridaypur pharmacy for collecting my regular medicine for my mother. My is a regular customer of your appolo pharmacy. Every month i am collecting medicine and showing prescription of chennai apolo hospital doctor.
But today, when i am going to your hridaypur store, one of your employee (Ap52532) showing insulting behavior.

Hai

This is suresh kondapalli, today i had a bad experience in apollo pharmacy in nacharam-500076
I have take 1 product in this pharmacy they said 130/-, i asked to them any discount is there, they said me above 200/- ok that is fine, when i am paying in paytm it is 118/-, why they r making money like this not a correct,

Give me explanation about this, this happened in march 5th

I had paid in paytm check the once [protected], this is worst experience

Thanks & regards
Suresh kondapalli
[protected]

I had ordered seacod capsules on 22/2/20, order id[protected] @ rs 172.12 which appeared on their site, and which appears today also. But it was not delivered because they say the price is more and i have to pay the difference if i want delivery. They have cancelled the order on their own and have not refunded the amount also.
Had it been an emergency, they would have extorted more money to deliver medicine.
I have lost trust in apollo pharmacy.
Shame upon them.
Their site is not updated and they cheat customers.

On 24/02/2020 i placed order for medicines at 5 o'clock at manikonda apollo pharmacy and person on the other end said it will delivered within half an hour. I mentioned it is very urgent. I kept calling them and they kept on postponing the timings. It was till 10 oclock at the night they did not delivered the products nor did they told me about cancellation of the order and switched off the phone. Next morning when i called to enquire the person do not wanted to listen also. If they dosnt have enough people to do home delivery why do they say even take orders. There are many other pharmacies who also deliver at doorstep. This is not for the first time i have faced the problem. They don't understand the meaning o[censored]rgent.

Good morning sir. I have worked as a pharmacist in apollo pharmacy for 1.6 yrs. I feel it was a worst experience to work there. After resigning from your organization also i didn't get free from your trouble. 5 months i have completed still i didn't get my certificates, still how many days time i should give for certificate relieving and staff is also very rude and careless. Because of you i lost my jobs after joining also due to the that still i didn't get my certificates. No job no salary from few months. The job which i have joined recently is also at risk now, i was continously asking hr and regional office but they are not responding and fooling me. Shall i proceed legally sir all are playing with me. I want to complaint to the police because my issue is not getting cleared. I have made a complaint 10 days before also in the feedback and suggestions customer care, there was no response

I bought items worth 127 rs . Once the sales person initiated a payment of 100 by mistake then he again initiated a payment request of 127, both on phone pe . I paid 100 then he said its cancelled even when payment transaction was successful. I again had to pay 127. He said it ll be refunded in 2 days automatically but it is still not done yet it's been 4 days now. Yesterday he said we cannot do anything from our end. N made excuses. Please help in the matter. Ll be attaching the transaction screenshot. Please note 127 is the successful bill transaction n 100 rs is supposed to be refund as as per him it was not billed .

On dec 10 i tried booking online order on ask apollo app.
Money got decuted but transaction failed.
No confirmation message or notification from apollo.

But paytm said money debited to your account

I have send 15 queries including calling and mails.

No resolution yet.

I have to send consumer court intimation, for that i want written final reply from your side.

I will claim 650 rs plus interest from 10dec and 5000 as the cost of disturbance you have given with the fraud.

Reply to this forum if you are really resolving the query.

Paytm asking to share your statement on that day. 10th dec 2019.

I visited the shop today to buy a medicine . After buying the medicine when I paid in cash, the person told me they do not have change ( although I just gave 100 rs n medicine was for 18 rs) n asked me to pay through Paytm, their paytm link was also not working n then they asked me to pay through card which I was not having. I told them all I have is cash at the moment n they told me to return the medicine with a very rude n arrogant behaviour. I tried to speak the store manager who told his name as Manish Kumar n he turned out to be the most arrogant person with zero customer value... this is how customers r treated...ppl should ensure to have paytm or card before visiting this pharmacy

Item booked on 8-feb-20, vide order no[protected]. On 10-feb, one person from the store mentioned that the item cannot be delivered as there is price mismatch.
I mentioned to them to take up with the office as i have purchased from apollo based on the price quoted online and payment also also.
However they are still to come back - neither they have delivered my item, nor the store manager is calling back to resolve the problem, not they are refunding the money.
I am very much disturbed.

Hi
I'm ranjit,
I ordered a product myclocin shampoo 2 days before at apollo pharmacy "siripuram branch" beside subway, each time i contact them they saying it will be bought and shuffling the time around, every month i purchase the same product but from now i shift to another pharmacy, worst management.. Disobeyed staff. Don't want to purchase again in any of the pharmacy related with apollo

The transaction was done on 24/01/2020and the payment was done via phonepay. Twice payment has been made on shopkeeper's advise that money will be returned but instead of several follow up there is no response from them.

They do not consider it seriously and haven't yet take initiative to resolve the issue.

Its been almost 11 days since then and still the issue is pending to be resolved. I am very upset with the services of apollo & phonepay both.

Please help me to resolve the matter asap.

Hi, I ordered some product on 29th june with Order ID :[protected], On 3rd feb also its not processed so i reached their customer care, he said me that order is cancelled because product is out of stock.

Wasting my time for 3 days, i am waiting madly for product they are saying after eating my money that product is out of stock. What kind of worst service and joke is this to customer ????

first they take money and eat it and then 3 days later they say, order is cancelled????

I asked for refund then they are saying you will recive sms, till date i am waiting for that SMS, No sms is recieved and NO REFUND is recieved.

Appolo just eat my money. Its like robbing customer money in smart way. Beaware of this pharmacy and stay away from it.

Order ID :[protected]

Dear sir/ madam, i visited your pharmacy ordered few medicines, on 15th january at bharathi salai triplicane. So far the staff not procuro the medicines. Their attitude towards the customer wasn't good. Moreover un professionalism. Sorry to say they recording in their note book wrong medicine, in my doctor prescribed which they neglected. Their behavior was not at all good. If its going with un professionalism staff it may damge your brand. Kindly take necessary action.

Jan 26th, shelcal tablet is purchased in kk salai - sholinganallur branch. The batch no of tablet given is 8ch2f216 and billed as 8ch2f242. Working staff has no idea why it’s like that.

Jan 31st, fol-123 cap tablet is purchased in thoraipakkam branch. The batch no of tablet given is foca19029 and billed as foca19032. Working staff again has no idea on this.

Contacted customer care and they are not able to give solution or updates on this on the top customer care is charged without info on the ivr before for no service or resolution provided.

I need why the billing is provided wrongly and this raises a question on genuinety if the medicine.

On 29 jan 2020 i had purchased a medicine from apollo pharmacy moti nagar hyderabad
Bill no..15648cc0137333.
Employee balaraj with emp code 53403 had misbehaved in continuous argument with any clarification over discount and points.
The employee was in continuous argument with giving clarity for the problem and was behaving the same way with others...
Request someone to call me for explain in detail the problem

Durgaprasad
[protected]