Apollo Pharmacy Complaints & Reviews

The services of apollo pharmacy of vasundhra sec 18 is very poor regarding customers. The behaviour of delivery boys is worst. I have ordered medicines but due to the death of my maternal uncle we was unable to pay the amount.
We have already informed that we will not be able to pay the amount.. To one of the service provider of the pharmacy in the morning... Then too the behavior of delivery boy was worst and he was like... We are not delivering you the medicines in free.. I mean we are the regular customers and this is the duty of the pharmacy to undertand and treat us like a customer.. The approach towards customers is not good and i am highly disappointed bcz i have already informed this in the pharmacy in advance then too he was calling his seniors like we are thieve or what... I am literally disappointed... Bcz i thought service provider will understand the situation... Today only i lost my maternal uncle... Then too the delivery boy was like pay the amount... I said i will pay the amount by tomorrow bcz my mother is not at home and we are not having enough cash... So plz try to understand we will pay the cash by tomorrow... Nd we are the regular customers then too such kind of bad behaviour is inappropriate.. So its my request that plz try to understand the situation of the customers and if that if regular customers bcz we are not regular but also we are loyal towards the phaemacies... Treat us properly...

On dec 31' 2018, i have ordered for home delivery of huggies xl diapers (Having offer of 50% off) on that day. I got the item from one of your apollo pharmacy branches located at gayatri nagar, allapur village, borabanda, hyderabad. I have paid the bill via phonepe (Mobile no.[protected] vide transaction no. C1812311858514937007502 and showed to the delivery guy that the transaction is successful. But the agent has called me back saying that the bill is not generated and asked for repaying. I have paid again for the same amount of 474.5.4 days were passed away and i didnt get refund of my first trnx yet. The agent has assured me on dec 31 that i will get the refund for sure which did not happen yet.

Pfa screenshot of the phonepe trnx. On enquiring with phonepe customer care, they informed that the amount is credited to the merchant (Apollo pharmacy). Please take necessary action and see that the refund is initiated.

I purchased medicines and other items of ₹719 from apollo pharmacy store at sachin tower, shyamal cross roads, ahmedabad on[protected] and i was given health credits of 46.95 and sms was received on[protected] on my phone, but when i visited store on[protected], i was told that only 16.70 points are showing in the system which was the point balance before credit of 46.95 on 10-12-18, i was asked to contact the number[protected], i tried...

Shop.No.11, Golf City, Sec - 75, Gardenia Gateway, Sector 75, Noida, Uttar Pradesh 201301

This is one of the ### centre of Apolo. They promise to get the required medicines and then don't even call if the medicine isn't possible to order.

Why the hell do you even take the customer's number if you don't want to call and inform ?

Apolo will face severe criticism if such store owners are not rebuked.

We visit a store to get some medicine, if it's not urgent we don't ask them to order those medicines from somewhere else. It's your responsibility to inform if you are failing to meet your commitment.

Today (1st jan) i went to buy a medicine in apollo pharmacy in kphb colony 3rd phase, there are 2 shops, and this shop is orginal hetro owned now apollo, one of the employee was talking very rude, its like you buy or don't buy i don;t care, when i warn this is not the behaviors with customer, his reply is i have health problem and i will talk like this with everybody, you can complaint where ever you want.

I went to buy galvus met tabet to keeranur branch i asked for 5 tablet but the shopkeeper told me that he cannot give it he also said that he can give only 15 tablet i. E. No cut piece will given. If my doctor prescribed me a 5 tablet why should i pay for 15 tablet. Is there any rules in apollo pharmacy that the cut piece should not be given to the customer. What if the sugar patient has not having enough money to buy for a month as hole but he buy at regular intervals. Please let me know what action has been taken or any rules has been followed buy apollo pharmacy regarding it. If so how can a consumer can be compelled to buy a whole 15 tablet.

I have a loyalty card of apollo and i have to change the number which is registered on my apollo loyalty card. However i called on the customer service number [protected] i didn't get any response. I called the whole day but no response. I also have some points in my existing apollo card which i am unable to use so i really need to change my old number which i am unable to do so.

I have purchased a benadryl cough formula by this evening in apollo pharmacy at vishnu priya nagar, guduvancherii, tamilnadu, india where i have asked to pay a sum of rupees 50 and after that i have claimed a bill where it is displayed that the product is worth of rupees 46. So i urged the lady to bring back my 4 rupees but the lady refused to give my money back and she said that batch code is old and the new batch code is for 50 rupees. After more and more arguments the lady said that there is no change and that's why she didn't given that 4 rupees for me, is this the way you treat your regular customers. And the lady said that your concern doesn't updated the software so it produces bill for 46. I demand an brief explanation regarding this whether problem is on your side or that lady is thefting the balance amount form all customers who are all purchasing in your concern right at there... And i demand my change. If my complaint is not registered i have been forced to choose some smart moves to look the complaint in everyone's eyes...

Dear sir/madum,

I m working in our compony apollo hospital enterprises ltd unit of apollo pharmacy mumbai divison. Dear sir i resigned form your compony before 3 month for my personal growth
Dear sir this complaint for your h r department hydrabad regarding pf withdrawal. Sir he is not update my resigned date

Please update resignation date for better an safe withdrawal of epfo as early as u possible if any query please let me know

Or contact me
Mob no. [protected]
Mail id ; [protected]@gmail.com

I went to Apollo Pharmacy, NS Road Branch near Siddheswari mandir, Howrah at 10.45 PM on 28/12/2018 to buy some medicines. Waited 15 mins but the employees were not responding and when they did, they were rude and unapologetic. Further, I bought a medicine and when I wanted the bill, they refused. Such behaviour is totally unacceptable especially given the context of medicines/drugs.

Please do the needful and mail the outcome...

Recently apollo pharmacy has opened in our town (Gudur, spsr nellore)
I have visited your store 3-4 times till now for buying my medicines. Everytime when i visited the store iam observing that they are not providing bills for the customer collecting the mrp rates from us giving 0% discount on them.
Please take action on them.
Awaiting your reply.

On 26. Dec.2018 around 17.30 hrs i have purchased medicines at appolo pharmacy, manjakuppam cuddalore. Whenever i visit the pharmacy your employee use to ask my mobile number and name for billing purpose, i have been informed by him that there is some problem in the system and that’s the reason why he is asking my detail for so many months.
I have advised him that not ask for name or with any customers which makes them frustrated,...

Apollo pharmacy in podili, prakasam district are troubling us each and every time. Today i have requested for emergency medication to my wife who is suffering from severe fever and medication for my daughter.. They denied to deliver.. They don't even care when i told them that i will raise complaint about the problem.. When you can't deliver medicines in proper time don't advertise that "home delivery is available".. Write "home delivery is available when we are free at our convenient"

I had placed an order for almond oil with order number #[protected] on 16th december.
I did not get any updates for this order or when it will be delivered. I contacted the customer care daily but nobody is responding. Can anybody please help me, i cannot wait forever for my orderd to be delivered. If the item is not available it should have been mentioned. Please cancel the order and refund my amount.
I am really disappointed with the apollo service. I don't know when i will get my order and i am tired of waiting for theteam to give me a proper response. I am trying to contact the below numbers regularly but did not get any response.
[protected]
[protected]

Regards,
Priya bhandarkar

I have taken executive health check up service at madinaguda clinic. Paid rs.6250. For that i have recieved reward points worth rs. 62.5. I couldn't not use them at pharmacy in huda complex, kothapet. They are saying a different story. I understood that apollo will try to escape when it comes to paying back to customers. Hope some action will be taken by apollo management if they really care about their customers.

I went to purchase medicines from Appolo pharmacy, Siripuram jn, Visakhapatnam.
I went for billing he says 180/- after discount, I replied him to do bil through paytem but he is not interested to do bill after some he billed the amount for 199.80, I asked for difference he replied carelessly you will get discount in paytem that's why I'm not given.
I observed from last 3 or 4 times same behaviour.
Employee name Raju ( whether correct or not) after asking 3 times he says his name, he will sit first left before computer when we enter, short and black complexion.

Hi all, i've bought similac 3 product for my 1 yrsr old kid 2 quantity. They gave similac 2 (6 months kid) and 3 (1 year kid). I've noticed after reaching home. When i asked them for exchange, they have responded saying its not their policy to return or exchange and their behavior is very rude. Apollo pharmacy, karanaipuduchery road, urapakkam. I'm buying here regularly and most of the times they are giving wrong product to the customer, and they are expecting its customer's responsibility to verify. Representatives in the pharmacy is not qualified to sell medicine. There is a high chance of sending the wrong product. Most of the times they ll not add credit points to my account.

Hello sir/madam
I am a regular customer of one of your apollo pharmacy situated in bhiringi more, durgapur, west bengal.
I wanted to buy betadine liquid 10 %iodine concentration whereas the shopkeeper gave me the one with 5% concentration.
After requesting the shopkeeper again and again to either exchange the medicine with the correct one or to provide with the less quantity of the same or even exchange it with other product the shopkeeper misbehaved badly and had an unbearable attitude and conduct.
I recently had a surgery and was badly in need for the medication. If you are unable to provide patients with proper medications, then u should not operate as u are risking with people’s life. I will highly appreciate i[censored] would take strict action against the mentioned person.

With reference to my purchase (attached invoice photo) on[protected]:11:39, please refer the shop's CCTV footage at this time that all the employees in the shop were ridicules & persiflage on a elder man who has came to purchase the medicine.

When I advised them that you should not behave like this manner, on any customers which may irritate them. But they all together have arrogantly replied and told me to make complaint that they are not having any fear or discipline.

This kind of incidents may reduce Apollo's reputation and customers will not come back.

Also there is no any responsible and sincere guy to lead the business which is not earning the customer's satisfaction.

Their names are M/s. Dinesh and Divya. Please take action.

To-day i visited the shop while i was making payment the amount
Through p o s machine it is found that the p o s machine which is provided is not working luckily i had cash with me i paid the bill amount.

This is not the first incident often it is happening hence please look in to the matter and supply a working p o s. By which we the customers should not face difficulty to carry cash with us.