Without my permission some amount getting debited from my account, it is mentioned in the statement like tip/scg. Visa. Pos. Dt 240116. If i ask customer care they say if i use my debit card in hotel or some shopping it will be charged. Am using salary account and what is the use it, why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. You guys charging all sort of service charge, atm usage charge, annual debit card charges, NACH ECS charges, quarterly charges etc... from use without fail, including all this charge this hidden chargers.
If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on messaging right why can't do this.
I need a proper response for this and i need my money back till now which is debited. Unable to maintain Axis account.
Jul 22, 2022
Complaint marked as Resolved
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2022
Axis Bank Customer Care's response Hi Chandra Babu T, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
Could you please tell me when this will get resolved. I am waiting for more than a month :(
Please let me know.
Regards,
Srinivasan