Submit a Complaint
Claimed

Axis Bank Complaints & Reviews

www.axisbank.com
2.6
Updated: Apr 16, 2026
Complaints 13013
Resolved
6562
Unresolved
6451
Good! Axis Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Axis Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Axis Bank

Having problems with Axis Bank?

File a complaint and get it resolved by Axis Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Axis Bank

Axis Bank reviews & complaints page 45

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
jagadishojha
Jun 6, 2022
Report
Copy

The bank not provide the full information about personal loan, due to which my EMI got bounced. As the the RBI guide lines the EMI can be happened on bank holiday or national holiday. The information was not provided to me as my last loan which i was availed from AXIS was taken on next day. This information was hide by axis bank this time due to which they charged the bounce amount and affected in CIBIL.

Need a complain to rectify this from the bank end as their negligence the bounce was happened.

Regards,
Jagadish
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2022
Axis Bank Customer Care's response Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
Jun 22, 2022
Updated by jagadishojha [protected]
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I
    isbonline
    Jun 6, 2022
    Resolved
    Report
    Copy
    Resolved

    Hi,
    I had blocked my credit card by sending sms as I was unsure about a transaction. However, now I want to unblock it and am unable to do that using the app or customer care.
    Jul 16, 2022
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 09, 2022
    Axis Bank Customer Care's response     Hi, we request you to contact our Phone Banking Center on [protected]/[protected] and our executive will assist you further in the referred matter. Regards, Team Axis Bank.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Neerku
      from Jaipur, Rajasthan
      Jun 6, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: Jaipur Rajasthan 302018
      Website: www.axisbank.com

      I already having one of ACE Credit card paying on time,
      I had applied for fresh card some time back, I thought that new card will be available with new limit.
      But when the card was received, I came to know that the limit has come merged together without my confirmation.

      There is showing Limit but m not able to use because the reason is Limit merged both card.
      I called customer support they are saying me about card merge,
      I want to complain
      That without my confirmation why they merge my card.
      I applied fresh card
      And they merged my card without my permission

      Please help me out or do the needful, as i want my new card with the available new limit apart from merged limit card.

      Neeraj Kumar
      Axis Bank Customer
      Jul 7, 2022
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 07, 2022
      Axis Bank Customer Care's response       Hi, we would like to inform you that as per Bank's internal norms, if a customer holds more than one credit card, the limit of all the cards gets merged. Regards, Team Axis Bank
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        Neerku
        from Jaipur, Rajasthan
        Jun 6, 2022
        Report
        Copy

        Address: Gopalpura , Jaipur Rajasthan 302018

        Hi team axis,

        I missed two payments for my credit card since i am not able to do payment that time because my salary has credited on 7 -10 of the month. I couldn't pay the bill online and visited the nearby branch who refused to help and asked me to go to my home branch.

        And phone banking support was also not available for that day.Even small banks were providing limited call support except axis.

        Now there is a lien on my savings account! As you can check I am using this account almost 2-3 years as zero balance account.

        When i reach out to customer care via phone they are just tossing me around between savings account department and credit card department. Not to mention the rudeness of all the agents.

        Is this the proper way to treat customers?

        Please remove my lien amount and provide me a safe banking .

        Neeraj Kumar
        Customer of Axis Bank(Jaipur)
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 08, 2022
        Axis Bank Customer Care's response         Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
        Jul 07, 2022
        Updated by Neerku         My registered mobile number is [protected]. Please remove this lien amount so i can do the transaction.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Rizwan143
          from Delhi, Delhi
          Jun 5, 2022
          Report
          Copy

          Address: Hoskote

          My name is Shaik Rizwan ac.-[protected] I'm Transfer 40000 on 30/05/2022 transfer ac number [protected] IFSC SBIN0040919 please refund my amount RRN.[protected]
          Receipt No. 7RYA0ULB6714
          Axis Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Rizwan143
            from Delhi, Delhi
            Jun 5, 2022
            Report
            Copy

            Address: Hoskote

            My name is Shaik Rizwan Axis Bank account holder ac.-[protected] I'm Transfer 40000 on 30/05/2022 transfer ac number [protected] IFSC SBIN0040919 please refund my amount
            Axis Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Najrudin Ansari
              Jun 5, 2022
              Report
              Copy

              Address: Yelahanka, Bangalore

              I have zeros balance account. From yesterday there showing negative balance.
              Rs -18301 when I add Rs 20 now showing Rs -18281.

              Why this is happening.
              Mobile number :- [protected]
              Axis Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                H
                heebakhan26
                from Noida, Uttar Pradesh
                Jun 5, 2022
                Report
                Copy

                Address: Noida

                I already having one my zonne Credit card paying on time,
                Now I applied for new card flipcart of axis
                When i got the card
                Available limit coming but i am not able to use
                I called customer support they are saying me about card merge,
                I want to complain
                That without my confirmation why they merge my card.
                I applied fresh card
                And they merged my card without my permission
                Remove from merge
                Axis Bank customer support has been notified about the posted complaint.
                Jun 05, 2022
                Updated by heebakhan26                 I already having one my zonne Credit card paying on time,
                Now I applied for new card flipcart of axis
                When i got the card
                Available limit coming but i am not able to use
                I called customer support they are saying me about card merge,
                I want to complain
                That without my confirmation why they merge my card.
                I applied fresh card
                And they merged my card without my permission
                ADVERTISEMENT
                Was this information helpful?
                No (0)
                Yes (0)
                Jun 5, 2022
                Complaint marked as Resolved
                No steps taken, only sorry saying, .. But i want to be removed from merge credit card. Want resolution

                Update Complaint
                Post your update to complaint here.
                No file chosenAdd Image
                Submit
                Complaint comments Add a Comment
                ShareTweet
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  H
                  heebakhan26
                  from Noida, Uttar Pradesh
                  Jun 5, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Noida

                  I already having one my zonne Credit card paying on time,
                  Now I applied for new card flipcart of axis
                  When i got the card
                  Available limit coming but i am not able to use
                  I called customer support they are saying me about card merge,
                  I want to complain
                  That without my confirmation why they merge my card.
                  I applied fresh card
                  And they merged my card without my permission
                  Jun 5, 2022
                  Complaint marked as Resolved 
                  No steps taken, only sorry saying, .. But i want to be removed from merge credit card. Want resolution
                  Axis Bank customer support has been notified about the posted complaint.
                  Jun 05, 2022
                  Updated by heebakhan26                   I already having one my zonne Credit card paying on time,
                  Now I applied for new card flipcart of axis
                  When i got the card
                  Available limit coming but i am not able to use
                  I called customer support they are saying me about card merge,
                  I want to complain
                  That without my confirmation why they merge my card.
                  I applied fresh card
                  And they merged my card without my permission
                  ADVERTISEMENT
                  Was this information helpful?
                  No (0)
                  Yes (0)
                  Jun 5, 2022
                  Complaint marked as Resolved
                  No steps taken, only sorry saying, .. But i want to be removed from merge credit card. Want resolution

                  Verified Support
                  Jun 06, 2022
                  Axis Bank Customer Care's response                   Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Ravikiran Yamini
                    from Hyderabad, Telangana
                    Jun 5, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    IMPS Transaction Not Credited

                    Address: Hyderabad

                    This is Ravikiran Yamini. I have made the IMPS transaction of 1, 43, 000/- on 5th June 2022, but the amount is not credited to my beneficiary account which is my salary account of Citibank. When I reached to bank reached to customer support, they are giving me an excuse and asking me to wait for till 8th June evening. I have an EMI which May debit today I.e. 5th June or 6th June because 5th is Sunday. Who shall take the penalty charges and...
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    B
                    Boggarapu Mythri
                    from Chennai, Tamil Nadu
                    Jun 5, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    I changed my mobile number but I am not receiving otp to enable my login id

                    I am Mythri. I am a axis bank customer since a long time. I have changed my mobile and even though I changed it did not get updated everywhere, I am receiving messages whenever I am using it on UPI and others, but when I try to enable my login details I am not receiving any OTP. I have tried all ways and whenever I reach out to customer care they say I will receive OTP to my old mobile number. I mean, how can this be possible, I have changed...
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    T
                    Tharun2195
                    Jun 4, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    I have a due amount of 13454 on flipkart axis bank credit. I made a payment on due date on morning. But bank deducted again my money of 13454. Why I can't understand. I want my refund. Please solve my issue
                    Jul 7, 2022
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 06, 2022
                    Axis Bank Customer Care's response                     Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Kallol Kundu
                      Jun 4, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Got the axis flipkart credit card, but whenever trying to setup pin for activation, saying invalid credentials multiple times even when i am giving correct information, both through phone ivr as well as atm. Card no.ends with 4748, registered number [protected].
                      Cust id[protected].
                      Jul 7, 2022
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 06, 2022
                      Axis Bank Customer Care's response                       Hi, we request you to share the error screenshot for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Ravikumar Dusi
                        Jun 4, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Hyderabad

                        Hey, BNR card payment is deducted from my account as well. Please reverse. My registered contact no is [protected]
                        Jul 15, 2022
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Jun 04, 2022
                        Updated by Ravikumar Dusi                         Hey, BNR card payment is deducted from my account as well. Please reverse. My registered contact no is [protected]

                        Verified Support
                        Jun 07, 2022
                        Axis Bank Customer Care's response                         Hi, we request you to share with us your contact details registered with the bank for us to check and assist you. Regards, Team Axis Bank.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          DHRUVE KUMAR
                          Jun 4, 2022
                          Report
                          Copy

                          Credit card department doesn't email regularly. There is no transparency in system as they make customer service very complicated and bank staff are also not supportive in this issue.Last 3 years they are doing same things. I regularly pay their bill in return no solution of my problem.
                          Axis Bank customer support has been notified about the posted complaint.
                          Jun 04, 2022
                          Updated by DHRUVE KUMAR                           Kindly take my problem seriously.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kallol Kundu
                            Jun 4, 2022
                            Report
                            Copy

                            Saying invalid credentials even when if am giving correct credentials time and again
                            Axis Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Tarunrangaraju74274
                              from Hyderabad, Telangana
                              Jun 3, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Hyderabad

                              I had a personal loan in axis Bank.i had been asked to pay charges of 29999 including charges and GST.this is high amount also they haven't intimated it earlier.

                              This is worst from axis Bank and it's not acceptable

                              Kindly request you to take action on it or else I will proceed legally
                              Jul 7, 2022
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 05, 2022
                              Axis Bank Customer Care's response                               Hi Tarun, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
                              Helpful
                              2 other people found this review helpful
                              2 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Priyanka48
                                from Kalyani, West Bengal
                                Jun 3, 2022
                                Report
                                Copy

                                Address: Kalyani

                                Without my permission some amount getting debited from my account, It is mentioned in the statement like[protected]:31:38 at TIPS/SCG/NON MCC/31.05.22/QATAR AIRWAYS. .While making the payment to Qatar Airways I was charged already extra fees then why after 3 days I am being charged extra. Am using salary account and what is the use it, why you guys charge me for using debit card. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.
                                I want to know about it as well as get a refund.
                                Axis Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  satishc99
                                  from Visakhapatnam, Andhra Pradesh
                                  Jun 3, 2022
                                  Report
                                  Copy

                                  Not able to merge or close the account - Account blocked

                                  Hi,

                                  I have two accounts with two different customer IDs in Axis Bank.

                                  My active account been blocked for any transactions.

                                  I have submitted the merge request and it's failed as the account types are different - Salary and Savings (Zero balance)

                                  I tried to close the inactive account and they told it can't be done for Zero balance account.

                                  At the same time, I'm ready...
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy
                                  G
                                  Girishhhh24
                                  from Bikaner, Rajasthan
                                  Jun 3, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Credit card NOC

                                  Address: Bikaner

                                  Dear Sir/madam,
                                  I am Ramesh Kumar sharma from Bikaner, I was using Axis bank with my neo credit card. Due to my personal problem I blocked and closed my credit card service in 2020. but still I Am not getting my NOC. This is my credit card number - [protected]My mobile number is -[protected]. and it was showing in cibil score as a negative account. Please, clear my cibil report. I kindly request you to help in this matter.br...
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Related businesses

                                  Shahi Exports
                                  1.4
                                  (26)
                                  Karnataka Bank
                                  1
                                  (338)
                                  Google India / Tez
                                  1
                                  (1968)