Bajaj Allianz Complaints & Reviews

RESPECTED SIR/MADAM,


I NEERAJ PANWAR BEARING EMPLOYEE ID (60751) AND MY P.F.N.O.IS MH/34020/050079 IN BAJAJ ALLIANZ LIFE INSURANCE Co. LTD. HAD APPLIED FOR THE EPF SETTLEMENT ON 22/02/2011 & TILL YET I HAVENT GOT ANY DETAILS REGARDING MY PF.PLEASE GIVE ME THE DETAILS IF POSSIBLE FOR WHICH I WILL BE DEEPLY OBLIDGED.



YOURS FAITHFULLY
Neeraj Panwar

Hi,

I am a holder of Bajaj Allianz Health Insurance policy No OG[protected]-00004051.I have been holding this policy continuously for two years now.The policy is up for renewal now (14/04/2011). I wanted to bring to your notice certain
hassles I am facing in trying to get his policy renewed.

When the policy was first marketed/sold to me in 2009, the whole transaction happened via a telephonic call the customer rep.I made the payment also through my credit card and everything went through fine.During the first renewal in 2010 also everything happened over phone and the payment was made using my
credit card.

However this year the policy being due on 14/04/2011, I received an SMS from Bajaj allianz reminding me of the renewal due data and also requesting me to send an SMS to [protected] with the text "RENEWGEN". I sent this SMS 3 to 4 times expecting to get a response. Unfortunately, I never got a call back from anybody.
The alternative to this (the SMS route) provided to me was to call the number [protected]. When I did so, I was told that the renewal cannot happen over the phone and further the payment could not be done using my credit card and that I need to go to the nearest branch and make a cash/cheque payment for the renewal.I was given the contact number of Jayanagar Branch, Bangalore to reach out to.

When I called the Jayanagar Branch, I am given the number of one of the renewal reps.I called the number and told about my plans to renew the policy. To this I get a reply from her saying that since this policy was paid through a credit card initially, that I need to discontinue this policy and take a new one.

No body in Bajaj Allianz seem to be keen on renewing an existing policy.

I cannot believe this at all. I never expected this kind of treatment to a customer who wants to renew an existing policy and continue the relationship. I have absolutely no idea why I should be discontinuing the policy and foregoing all the benefits like cumulative bonuses, no claim bonuses which were promised to me initially when I purchased the policy.I am wondering if there is a some company strategy behind this ? I am getting a feeling that Bajaj Allianz is purposely and fraudulently trying to get people to discontinue policies and forego all payments made thus far and the benefits attached.

This is absolutely an unfair and unethical practice for a company of the stature of Bajaj Allianz. I feel cheated and deprived of my customer rights.

If the company is not interested in renewing the policy at least I should be refunded the two years premium that I have paid, since there has not been a claim made from my end.

Regards,
Prashanth

I had taken a desktop computer three years ago. However, I have paid all the EMI through ECS through my ICICI bank. The Bajaj Finance company had taken 12 cheques with the amount around 1200 per month. However, on 13/4/2011, I received a call from Bajaj allianz that I have to pay more 1600 amount due to late payment. However, the person who was talking was very rude and asking for money otherwise my name would appera in the civil list. He said that since it was their year closing the file was sent to him. However, my question is why did they did not call the 3 years and asked for the late payment whereas now asking and also said that he would take me to the court for the same. Request you to please let me know what to do next.


Regards,
Aniket Narkar

I had taken a policy from BAJAJ ALLIANCE CAR INSURANce , the front Glass was broken in an accident,

The company has not yet processed it after 5days and are very rude and non cooperative. Mr praveen Kumar the surveyor kept my old father running around him, Earlier he said the the cheque would be given to him directly and then when my father insisted that the money should be paid directly to workshop, he said that the claim is manipulated and said thet the workshop is not good.

his attitude has been really bad, Why should we manipulate after 5 years of no claim and that to for a front glass. ridiculous .i will tell all my friends not to take anything from Bajaj allianze insurance. i will aslo go to consumer forum ,

I AM FROM BAJAJ ALLIANZ LIFE INSURANCE COMPANY LIMITED ONE OF MY CUSTOMER IS NOT RECEIVED POLICY BOND POD NO.M38689073
BY FIRST FLIGHT COURRIER FOR KURLA,MUMBAI
SOMONE MR.SANJAY MOBILE NO.[protected] WAS RECEIVED THE BOND & UNDELIVERED TO CHEMBUR,MUMBAI OFFICE

TILL DATE THE CUSTOMER NOT RECEIVED THE POLICY DOCUMENTS

kINDLY LOOK INTO THIS MATTER


MANJUSHREE BAGEWADIKAR
[protected]

Sir,
I have submitted the PF Forms 10-c & 19 through our head office Bajaj Allianz Staffing Solutions Head office Pune in the month of Sep'10. In the month of December 2010 i have received the amount only for form 19 (Provident Fund). Still i have not received my 10-c (pension Amount). I have already register the Qry with Complaint No. SROVS/E/2011/00155

Pl find below the employee details :

Emp Name : D.KANNIYAPPAN
Emp Code : BL00781
Company Name : Bajaj Allianz Staffing Solutions
PF No : MH/PUN/300862/733

Kinldy look in to this issue and do the needful.

Thanks & Regards

D.KANNIYAPPAN

SUBJECT- POLICY NO. [protected] & POLICY NO.[protected]

SIR,
THE TWO POLICIES OF MY PARENTS VIJAY PRATAP SINGH [protected] & KANTI SINGH [protected] WERE ISSUED FROM BAJAJ ALLIANZ LIFE INSURANCE. TWO YEAR PREMIUMS WERE PAID FOR BOTH THE POLICIES AND THIRD PREMIUM WE WERE UNABLE TO PAY,THEREFORE MY FATHER POSTED BOTH THE ORIGINAL POLICY BOND ON THE DATE[protected] AND ALSO SENDED A REMINDER ON THE DATE[protected] BY THE SPEED POST/COURIOR TO THE MANAGER BAJAJ ALLIANZ LIFE INSURANCE,FIRST FLOOR,4- SHAHNAZAF ROAD ,LUCKNOW.AND REQUESTED TO REFUND THE SURRENDER VALUE AMOUNT WHATEVER IT IS , AS THE ITS THE 5TH YEAR OF THE POLICY NOW.

TRISHNA VIJAY SINGH

I'VE PURCHASED A POLICY THRU POLICY BAZAR ON 13TH OF JANUARY 2011 WIDE IC CODE [protected], IC NAME WEBSALES, APPLICATION NUMBER: 9868142.6.
I WAS SENT AN SMS SAYING THAT MY PAPERS ARE SENT THRU SPEED POST. HOW EVER AFTER ONE WEEK WHEN I CALL UP IWAS TOLD THAT THE PAPERS WERE RETURNED AS I WAS NOT PRESENT AT MY RESIDENCE. THE PAPERS ARE NOT TILL SENT BACK AGAIN.

Dear Sir / Madam,

I am Amit Madhusudan Adkar Has applied Insurance Policy With Bajaj Allianz on 02/01/2009 & The Executive came and explained me all the Details of the Plan.........With my Prior Interest in This Plan I have applied for Policy For Sum of Rs 12,000/- P.A

I made payement by Cash But till date i have not received my Policy Documents ........But I have received Premium Due letter after 1 year

At the time I got my Policy number...............

My Policy Number :[protected].................

Before that I visited Branches of Bajaj Allianz..............i.e Mulund, Vashi & Andheri...........At that time they Asked for First Premium receipt which was not provided by Bajaj Allianz Executive

After receiving Policy number i visited all the Branches making a complaint for Policy documents,,,,,,,,,,,,,,But they have not cooperated with me

As i was not satisfied with the services & plan benefits........As executive explained me the only charges of 5% but when I enquire in (Vashi Office) Fund value the charges were 80%....which is totally a misdealing of Plan

So with this kind of plan & service of the company.... I requested them immediately to cancel the policy............but they denied by giving me some kind foolish reasons i.e Once you will receive policy documents...... we will take request for cancellation & they replied you will get full amount of Rs 12,000/-

But when Duplicate policy document comes to Vashi Branch they denied for giving me original documents....also denied for Cancellation of Policy & instructed to pay premium dues..........And replied we will not cancel policy....we cant do anything you may do whatever you want...at that time I consulted with my Lawyer....He asked me to launch complaint with IRDA....

As I am now facing Financial Problem......kindly help me to get this problem solved As soon as possible

My address is :- Pancharatna CHS, Room Number :- 26, Juvekar Raod, Bhandup Village, Bhandup East Mumbai :- 400042
Landmark :- Near Matoshree CHS

Contact Number:- [protected]

This complaint is against

Bajaj Allianz General Insurance Company Ltd.
Ground Floor, 32/2, Ashoka Plaza,
Next to Weikfield Company, Nagar road,
Pune – 411014
By
Hemant Kumar Shrivastava
Shivaji Nagar, Amkho Lashkar Gwalior, MP.

In reference to

Policy No. OG[protected]-00001923
Imdcode : 10013719
Insurance plan chosen: StudentEliteGold(US$2Lac)
(Ref Notification no.[protected]

I have taken above mentioned policy from Bajaj Allianz when I went for higher study in Germany (from August 2009 to July 2010). This policy not only covers health but also personal liability. During my stay in Germany I accidentally damaged the carpet in my rented apartment for which company from which I got the apartment on rent claimed 3208.07 Euros from me. Considering me as a student they only claimed 1604.03 Euros.
I provided following documents to Bajaj Allianz
1. Filled Personal liability claim form
2. Claim for compensation from the FacilityServices Hannover, Germany (from which I took apartment on rent in Germany).
3. Invoice details to rectify the damage by a separate company in Germany.
4. Photographs showing the damage on the carpet in the apartment
5. Passport/Visa copy (country entry and leaving details)
6. Rental Agreement (According to German Court of Law)
I was covered against any personal liability claim during my stay in Germany (by StudentEliteGold policy from Bajaj Allianz). Even though I was covered under the policy, Bajaj Alllianz rejected my claim for two reasons.

1. Bajaj Allianz was not informed before signing the rental contract with German Agency for rental accommodation.
2. There was no foreign court involved
I insisted that my claim is very well within the policy due to following facts.
1. Policy document nowhere explicitly mentions that I needed to inform Bajaj Allianz before signing any rental contract. Since I went for study abroad, it is very much understood that I would be living in a rented apartment. Almost all students who go abroad for study do stay in the rented apartment and for which they sign rental agreement. Since policy was for my entire stay in Germany, it has to cover my stay in rented apartment. If it is not then policy is misleading and incomplete for the student’s requirement in foreign land. According to section F #6.2 and 6.6.8 in the policy document claim against rental property damage should be very well under the scope of policy.
2. As far as intervention by foreign court of law concern, I have provided all necessary documents, according to procedures followed in Germany. I have also offered Bajaj Allianz to confirm the procedures with their German branch/counterpart. I also offered them to have talk with German agency from which I took apartment on rent. I consulted Bajaj Allianz Manager at Jaipur office, from which I bought the policy, and came to know that my claim should be very well admissible. Besides other necessary document, I provided copy of rental contract (legal from the German rental law perspective).

Based on my above arguments Bajaj Allianz accepted to review my claim. Next time they argued that I should have informed the company about rental contract while I was buying the policy. They said that premium term would have varied accordingly. It was completely baseless argument. They showed that they just do not want to pay my claim. When I insisted that their argument is baseless, as it is obvious for any student, going abroad; to sign a rent agreement and it should be well within the policy. On my argument they offered partial payment but not full, that too after many months of my filing the claim. When I re-insisted that according to policy document there is no reason for declining the full claim they denied me my claim.

I went for higher study on loan and after coming back to India I didn’t have job for many months. I not only face financial difficulties but also faced mental agony due to non acceptance of my genuine claim by Bajaj Allianz. I filed my claim in August 2010 and this is April 2011, such a long time for claim processing and finally denying the claim has caused lots of mental and psychological pressure on me. I belong to middle class family and it is very tough at my end to hire a separate lawyer to file a case against Bajaj Allianz.


With the help of this forum, now, I demand reimbursement of full claim amount (1604.03 Euros) and due compensation against mental and financial suffering caused by Bajaj Allianz. This policy has not proved friendly to students going abroad for study. I have already paid 1114.5 Euros to German company and rest 489.58 Euros are still need to be paid by me.


Regards,

Hemant
[protected]@yahoo.com

Hi,

I had a a misguidance by an agent of Bajaj Alliance. He said I would have to pay the premium for three years and then would be able to get double the amount, I agreed to it and paid 10,000 each for three years and now it's been 5years and I hear that the policy was made for 20yrs and I have to pay the amount for twenty years which is frustrating, and being a girl it would be not possible for me to pay annual premium of 10,000 per year. Please help resolve my issue and guve me my 30,000 (3yrs premium paid and with interest) back to me or provide any solution to me.

I WANT ANYBODY TO LOOK INTO THIS MATTER IMMEDIATELY PLZ

Regards,
Policy Holder's Name :- Rituka Sharma
Policy Year- 2006
Policy Number :- Donot remember.
DOB :- 8th Feb 1985
alternate email ID :- [protected]@gmail.com

Hi,

I need to complain about Bajaj Allianz who have put me in a wrong policy that is totally fake. Every time I call up the call center they give me different policy details and when I ask them to cancel the policy they cut the phone or start talking in a rude manner. Sometimes they tell me the lock in period is 10 years and some times they say its 1 year and at other times 2 years. Once its a group policy and at other times its an individual policy. Once there are no interest rate and at other times the interest rate is 13%.

I have totally been cheated and I want to get my policy cancelled. Can someone please help out to get rid of these people.


Thanks,
Harshit
+91-[protected]

Dear sir,

I am writing this complaint in regard to the customer service I received from Bajaj Allianz Life Insurance office at SCO- 139-140, Ist floor, Sector- 8 C, Chandigarh.
I called them to check the policy details(maturity amount, date and other information I needed) from their customer support at Sec- 8C Chandigarh branch. My sister has her life insurance policy taken from this office itself in 2008, policy number- [protected]. We took this policy for 10 years and paid 3 years premium. I wanted to confirm the details from Bajaj's Office, as my father took this policy for my sister and he is no more. So, we do not have any information regarding the policy benefits and other terms.

I called the Bajaj office Sec- 8C, Chandigarh on 1st April, 2011 at 1:15PM and someone named "Suneeta Dogra", designation-CSR picked the call. While I was asking regarding the required information, she was talking rudely and the people out there were giggling and laughing in between. They were so unprofessional and didn't even provide the information correctly and due to frustration I disconnected the call. When we call there head quarters for the information, they told us to call the local office(sec-8C, Chandigarh) for more information. Why the hell they sell the policies if they can't provide any future support to their customers.

We are the customers and we have the right to information of everything, specially for the things for which my family is paying such a amount.

Now can I know from where should I get all the information that I need for my sister's policy?

Regards,
Rashmi
[protected]

Dear Sir,

I have taken bajajallianz capital unit gain policy in year 2007 & My policy no is 3966475.

I have opted for maximum exposure to share market option. The return till date is less than 4%, which is very very low. When I expressed an interest for withdrawal, company informed me that they will deduct around 54% of my premium amt as a surrender charge (which is very big amt in comparison to the return from this policy).

This really surprise me as while taking the policy Bajaj Allianz agent & sales officer told me that there is no surrender charges on policy after completion of three years of policy. Also, when i asked them to give me a copy of policy before taking a policy so that i can read/understand all the term & condition & then think to invest, they told me that they can;t give me policy document before purchasing the policy. I trusted their words & taken the policy.

Now, I feel that I have been cheated by company sales officer & agent. I have submitted a complain on company website regarding the cheating by Bajaj Allianz sales officer & Agent & requested them to waive of the surrender charges (my complain no is[protected]. In reply they inform me that agent has been terminated & they can;t waive the surrender charges.

They didn’t utter anything abt the false information given by company sales officer & they feel that Bajaj Allianz is not responsible for such kind of cheating by Bajaj Allianz’s sales officer & agent.

Request you to do the needful.

Looking for a solution and waiving off the surrender charges (which were never told at the time of selling the policy).


Regards
Mehul Gandhi
[protected]

Dear Sir/Madam,


I submitted my policy surrender request at your local office in Shimla and received an acknowledgment through email showing around 8000 /- as surrender charges . The principal amount has reduced by 12000/- in 3 year.When I asked option of partial withdrawal it was not there. You and your local agent has total ruined our investment plan and misguided us at all levels.

It is surprise to see that after 3 years my fund value is reduced to Rs 47242 /- deposited 3 year back. Infact, your local agent misguided us and told that we can opt this policy for single premium and on lump sum basis. So we thought to deposit the amount as single premium. We have clearly told him that this is to be treated as Mutual Fund after one year as we do not want any insurance benefit thereof. So, we took this policy in the name of our daughter 'Simran Gohan'. But from the statement it looks that you are continuously deducting the charges/units and number o[censored]nits has reduced to great extent.

The whole purpose of this investment is being foiled by your company and your illiterate agents.

1. The local agent told us that after one year the amount will treated as normal Unit fund and no charges will be deducted from it and after 3 years we will get it back along with prevailing unit value of fund at that time.

2. and After one year there will be no deduction, no need to pay premium , no insurance benefit etc.

3. We got trapped in his words and now feel being cheated by your company.

If the process of this deduction goes on then by the end of three years it has reduced well below the principal amount.

You are requested to do the needful and give my hard money back at the earliest.

It's surprise to see that your local agents don't have thorough knowledge of your policies and they misguide many small investor like me. There only aim is to fulfil their targets irrespective of telling policy loopholes.

Looking for a solution and waiving off the surrender charges (which were never told at the time of selling the policy) from your side.

Sincerely,


Encl: Fund Value alongwith Acknowledgement
Surrender Request Letter submitted at your local office in Shimla

Sanjay Kumar
Principal Systems Analyst
National Informatics Centre, 6th Floor
Armsdale Building, H.P.Sectt. Chotta Shimla
[protected]

Dear Sir

My Mahindra Scorpio Vehicle No. MP09 V 6349 is insured by police no. OG[protected]-00005435 itrack number:7580601. is met with an accident before six months on date[protected] in Chindwara in Madhya Pradesh.
From past six months their is no settlement from the Bajaj Allianz group for this vehicle, the subject is dealt by Mr. Harsh of the group, the vehicle is standing in an private auto garage in Indore, for which i am paying.
I had already opted for the total loss of the vehicle but from past five months the insurance company hasn't payed much attention in this regards.
The total insured amount of vehicle was Rs.2.09 Lks but the insurance company want to pay me Rs5000/- only as full settlement amount. for which i denied to the company person Mr. Harsh. after which i am getting threatening calls regarding the vehicle.
Also the company is blaming me that the engine/ tires/ battery is replaced. so we cant pay you, Which is an unsupported allegation.
Also as the vehicle is standing in an private garage (for which i am paying)


Kindly do the needful at earliest.

Regards,
Manish Chopra
Indore
M-[protected]

Hi all,
We invested in mutual fund in which we had to pay Rs. 50,000/- every year for 8 years. we would get double the amount after 8 yrs. Now that we had to withdraw our money for some emergency after 3yrs, the amount had to be Rs. 1, 50, 000/- We instead of getting the said amount, we got Rs. 30, 000/- less. Our money was with them for 3yrs and what did we get?? Not even principle amount, we got less than that. If we keep our hard earned money in bank, we would atleast get principle amount with interest amount. These mutual funds agents never speak about risks involved in it. Bledy greedy agents. Dear people, please dont invest in mutual funds because the return depends on the market risk. You never know. So these mutual fund agents, mutual fund plans and mutual fund companies are totally fraud. We have experienced it. believe it.
Thanks

Dear Sir/Mam,

Myself Paras Bareti I was working in Bajaj Allianz Staffing solutions in Dist- Washim ,Maharashtra ,my employee code was BL02377, I have dispatched my PF Withdrawal form on 7th JAN 2011 But till date I have not received my PF amount .Kindly do the needful as soon as possible

Name - Paras Bareti
Emp - Code BL02377
PF NO - MH/PUN/300862/7632
Mobile [protected]

SIR ,
I,TUTUL MONDAL OWNER OF A TATA INDIGO MANZA,A HAVE MADE AN ACCIDENT ONE MONTH BEFORE ON NH2 ,MY CAR CRASH WITH A TRUCK AND AFTER THAT FOR TRYING TO CAUGHT THAT TRUCK I DRIVRD MY CAR 15 KM APPROXIMATELY,AT THAT TIME SOME SMOKE COMES OUT FROM CAR BONET,SUDDENLY MY CAR WAS STOPED,I CALL TATA SERVISE CENTER THEY CAME AND TOUCH MY TO WORKS SHOP.I HAVE A BAJAJ ALLIANZ INSURANCE FOR MY CAR ,BUT WHEN INSURANCE INSPECTOR CAME AND SEE MY CAR,THEY SAY THEY ARE GIVING COMPENTATION FOR EXITIRIOR DAMAGE ,THEY DINIED TO GIVE ANY CLAIM FOR ENGEEN,BECAUSE THEY SAY I DRIVEN MY CAR CARELESLY AFTER ACCIDENT,SIR I ASK U,WHAT SHOULD U DO ?AFTER ACCIDENT IF MY CAR IS MOOVING SMOOTHLY,OVIOUSLY I WILL DRIVE MY CAR TO SERVISE STATION.THEY SAID AFTER THAT ACCIDENT MY CAR COOLENT IS LIKED AND ENGEEN WAS HEATED EXTREMLY AND SEASED AND I HAVE TO SEE THE LIGHT WHICH INDICATE ENGEEN IS HEATED OR NOT ON THE DASH BOARD,BUT AS FAR I REMEMBERED THER WAS NO LIGHT ON DASH BOARED,BUT FOR THIS THEY ARE DINED TO GIVE ANY MONEY,ANY TATA MOTORES ENGEENER SAID I HAVE TO PAY APPROXIMATELY 200000 RS AND TATA MOTORES SAID THEY ARE NOT RESPONSABLE FOR THAT,SIR I AGAIN ASK U,IF CCOLENT IS LICKED FOR ANY REASON AND MY HEAT METER IS DAMEG THEN A CAR WORTH 500000RS IS DAMAGED?AND I DONOT GET ANY DAMAREG FROM ANY BODY?THEN WHY I PURCHES AN INSURANCE WORTH 14000RS?SIR PLEASE PLEASE PLEASE HELP ME

I have CAPITAL UNIT GAIN SIZE ONE plan of 20,000 Premium per year and i have paid for 5 years and my current Account value is Rs 109617.95, however when i saw the account summary for surrendering it was a shock.

Surrender Penalty applicable as on statement date is 53.87 % of the value of the outstanding Capital units.

why 53% surrender penality?