| Address: Mumbai Suburban, Maharashtra |
Dear Sir,
I received call from Manju, from “Swadeshi Life Assurance LTD”, Delhi (Phone number: [protected]) about the “Cash Gain” policy and I agreed to purchase it based on following points she mentioned:
1. 20,000 annual premium for sum assured of 8,00,000 (accidental death benefit: 16,00,0000)
2. Mediclaim of 2,00,000/year covering myself, my wife and two daughters. She mentioned that I will receive a card which I can show to the hospitals for treatment.
3. 50% Educational reimbursement for my two kids which includes annual fee (Everything included), and money spend for school uniform and stationary.
4. After 4 years I can withdraw 1,22,000 amount.
She has also mentioned to mention “DLP/2009/JP” code on back of all the documents, which I have done.
On 8th June 2011, I received policy document and realized that I have been CHEATED by your executive (MAY BE BY BAJAJ ALLIANZ). The sum assured amount of the policy is 2,66,000. There is no supporting document for Mediclaim and nothing about Educational benefits. The policy is on the life of my daughter “Kimaya Yogesh Sarade” (which was not mentioned and I specifically taken this for me). Nothing mentioned about my 2nd daughter.
I forwarded this complaint to [protected]@bajajallianz.co.in but haven’t received any reply yet. After sending this in email I have speak with the agency “Swadeshi Life Assurance LTD” and they informed that this is their mistake and they will send the correct policy bond within 2-3 days by hand. As I haven’t received it I have spoken to the Mumbai (Andheri) office number [protected] and they informed that one of their executive (Balaji: [protected]) would come to collect the policy. I have spoken to Balaji and send my address by SMS and he confirms that he will collect the policy on Thursday (23rd June 2011) but not arrived.
In the meanwhile I have spoken to Manju (The first person who sold me the policy) and she informed that someone would collect the policy and replace it with correct policy document within 3 days (i.e. upto 24th June 2011). But today when I called Manju, she haven’t picked up the phone. I call the office number and they informed that there is no one called Manju. Upon explaining my issue to the executive he mentioned that he will speak with someone in service department and get back to me within 1 hour. Even after 4 hrs no one contacted me. Then I have tried contacting their several numbers but no one was responded properly. Finally I was able to connect with Manju and she informed that she will contact me again and resolve this at the earliest. Still this is not resolved.
Manju is now not picking up my phone and if I reach their office number, they are not allowed me to contact her either they disconnect or said no one named “Manju” is working there.
Please check my policy and personal details:
Policy number: [protected] (Super Cash Gain)
Yogesh Mahadeo Sarade
AL-1, Room No. 51, Shivam Apartments,
Sector-16, Airoli, Navi Mumbai – 400708
For your reference: Below are the numbers on which I have communicated:
Office Numbers: [protected], [protected], [protected]
Manju’s Personal Number: [protected]
Other Number from where I received first call: [protected]
Please could you look into this on high priority and try to resolve at the earliest and make sure that the correct document would reach me at the earliest or cancel my policy and give me full refund.
Thank you.
Yogesh Sarade
[protected]
Aug 13, 2020
Complaint marked as Resolved 
We have received your request.
Kindly send us your contact details on help.[protected]@bajajallianz.com.
Regards,
Bajaj Allianz