Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Order was placed on 20/04/18 for construction, supply and delivery of one modular kitchen.
The work was started on and from june, 2018.
But i regret to state that till date the work is not complete. The craftsmanship of the work is worse than anything. During the execution it was pointed out several times to the craftsman. But it was ignored. Number of constructional defects can be easily identified by a layman also. No supervisor attended during the execution.
Moreover, wrong and insufficient material were supplied. Till date the defects are lying unattended and modular construction is also not complete.
This is to be worth noted that we have chosen hometown, a renowned service provider with highest credibility. We had great expectation on hometown that the modular kitchen would be the best and free from glitches in every respect. But we are shocked to observe the quality of job and the service. We are sorry to say that hometown no longer remains credible and dependable.
Tapan kumar de
[protected]

I and my mom went for shopping on the 13th november... We purchased items worth 1500... The staff were extremely unhelpful and didn't even care while i was searching for a trolley to put all the items... We bought a container of saunff which was unsealed when we opened the lid after coming home... Last but not the least, they treated my mom with utmost disrespect and checked her thrice while checking out as if she was a thief... This incident happened in big bazaar jorhat... Better teach your staff some respect and the ability to differentiate between noble people and cleptomaniacs as i am thinking of taking legal action to make sure big bazaar closes their branch in jorhat once and for good.

I had purchased a shirt from big bazaar ghodbandar branch 1.5 months back. I tried this shirt to wear on the diwali occasion but when i went out with my friends one of my qfriend saw that this shirt was torned near the shoulder. It was an embarrassed moment which i had to face to due the quality of product big bazaar is selling. Now today when i came to return this shirt initially one lady at the counter said return period has crossed so we cannot return it but if you purchase another shirt of the same price she can accept this return. Then another person came and said that they cannot accept this return at all. So i want to make a complaint as if this is the service received from big bazaar i will never ever purchase any good from you as u guys are selling bad quality of products.
Memo number - 0123500
Register mobile no.[protected]
Name: gaurav koli
Plz call me urgently or else i will take further action on this complaint with higher authority.

While billing the offer of buy one get one product the cashier is not giving the offer. While asking why there is no offer they says no offer today. But the shelfs saying its but one get one free. I refused to pay and left the item. The floor incharge also saying offer is not ended but they forgot to remove the offer. The whole shelf they forgotten to remove and i ask them why before opening the showroom its not removed and they have no answer for this

I am using future pay card issued by big bazar at aura mall at bhopal. The card number is [protected]. At the time of issuance sales executive has promised for extra amount in the month in which birthday falls. My dob 07.08.2018 but in the month of august i have received no extra amount in my card. Please clarify or fake promise is being done in the malls.

Rajiv vikash
[protected]

Future pay has published there customer care numbers in their websites, mails, promotions, online sources etc. which is not at all working from couple of months when I tried to contact customer care. May be before that as well its not at all working not sure. They are fooling the customers by avoiding customers queries and compliants.

I want the compensation from futurepay for causing the inconvenience to me and take the action on them. I will be publishing this on news channel if no action is taken.

Any time, how many times you try calling this number, its doesnot work or no response and automatically disconnects it. Please try from your end this number - [protected]. PFA screenshot for the number in the mail which they send as well.

The company cannot publish their non working numbers according to the law. They have exposing and misleading the customers just showing the dummy customer care number.

I was asked by the counter sales boy to re-charge my value profit card on 23.09.18 for which I paid Rs.10, 000 through my SBI Credit Card for which I have the receipt. While we shopped again in November we were told that there is no balance in card no.[protected], not in our name and wrongly charged through payment made through my SBI card. I inquired morning of 8th Nov. at BB store Metro station Mayur Vihar Phase 1 Extn. counter sales. I was told that balance of worth 9000 has been transferred from the above card to some new value card in the name of Ashish Jain. I told the counter to block that card and they said they cannot do it without the card. I wonder how transfer from the card that I had could be made by BB without the card as we always had that in our possession. As while recharging the counter boys take the card away to recharge we as customer are never sure that the card we are getting back was the card we gave for recharging. We do not remember our original card no. but the fact is an amount of Rs.10 k have been paid by me and are being used by some other customer in connivance with BB staff at Vasant Kunt as the balance transfer took place there on 29th October. May I request you to sort it out before I make complaints in media, FIR with the police, etc.

I with my aunty went for shopping in bb . There during billing they were making chaos that there are 46 items in the bill and 47 there in the bag. That took one hr for recheck. And the women billing there was very rude and arrogant. She behaved very rudely when I asked for fast service. A single boy was matching the goods from the list and when I said him do fast he refused. And when i asked him to call one more person for help no one was coming for help. Such a poor service. I said do fast otherwise I will complain about u. Then he rudely replied Ki kr lo complain Kya kr loge . Then after checking there was nothing extra is the bag. They counted wrongly. Worst experience . I was a regular customer of bb but now it was my last shopping. Her name is seema kumar. I want strict action against her.

I had been to brand factory store rr nagar. Whenever i go there the billing section staff. Either only one counter will be open inspite of customers waiting in queue. The items they have displayed with offers will not be matching the offer in their system. Items will be missing in their system and the list goes on. When questioned mr. Leo the so called store manager, we don't even get a proper response. Only response is "sir, wait for two more mins". Even my time has a value. I can't keep waiting there wasting my time for irresponsible mistakes done by these people. And today 5-11-18 when i purchased a shirt. The item was missing in their system for billing. I mean, how can they display a item which is not entered in their system. We had to wait for 10mins even after reaching the counter after long queue just for billing one shirt. When complained the store manager he was arrognat enough to say "u can complain anywhere u want"

Still my issue is not resolved nobody can understand the concern only you are looking on coupons what about my profit club card balance rupees 300 has been loss you have not mentioned we have the spend money on same day because of you only we have loss i have spoken with your agent also but i don't know why priya is not understand the concern please talk to me right now. I need my money in my account profit club card rupees 300 coupon issue was different try to understand please

Hi,

I visited at big bazar virar yesterday and due to festive season billing counter line is too much long. When i came at billing counter after 1 hr. Standing in q.

At the time of payment their system hanging up and lost of my coupon which is given me of inr 250 and 2nd time this coupon not given. As well as payback amount also not given by billing counter. I highlite this issue with the branch manager he not supported and neglate this issue. As well as customer desk. Very bad experience with the big bazzar. Finally i left the big bazar without purchase anything due to this issue. I have lost my 2/3 hours.

I wanted to purchase a spectacle from lake mall on[protected]. I waited there for more than 35 mins but non of the staff responded. I asked at customer desk but they said i could not do anything till the spectacle in charge come. The time was almost 12:35pm.
Kindly do the needful action so that one cannot wait for long time.
Regards
Ashish panda
[protected]

Wednesday around 6.30 pm i did shopping and after returning home i found that one of the items is missing. We were not able to check it at the store itself as it had heavy rush as well as due to loss of handbag we were bit tensed. Later on, we realized that one item is missing. Can you please let us know what needs to be done in order get that product back.

Date of Incident : 31-Oct-2018
Client .No. : 0398753 (memo no)
1) No tags where there on the product purchased kiwi fruit and the bill issued at
the counter for coconut husk small.
2) Diffrence in price confirmed by the sales man and telling multiple price to
us & other customer also, he was not sure about the product price and discussing with there internal staff and saying discounted price us & other customer who where asking the price for the same product and rudly behaving with us & our family members too.
3) To solve the issue we have told the executive & sales man that we complain the same to customer care they are advice us to do the same.

Hi Customer Care,

I ordered some products on 16-Aug-2018 as part of mahabachat offer in online and paid Rs.3080/-. As i not received all the ordered products, I refused the delivery and I raised request to get the refund amount. I received gift vochure message for the partial amount. When I am trying buy the products by using gift voucher, bigbazaar told that gv balance is zero.

Again I raised request to get total amount RS.3080/-. But till now I didn't get the refund in my account.

Request No : BB[protected] 

I didn't get any response since 16-Oct-2018 on my refund.

What is the status of this request no?

I already provided id proof and cancelled cheque leaf as attachment.

Let me know how long it will take to get my refund in my account.

And also let me know the escalation process to highlight this issue.

Regards
Thyagaraju

We have received 200 off coupon code on registered mobile number [protected] but when we went in bigbazzar at that time i was not working your customer service agent was also confused and didn't advise what i should do now.
Finally we came back because of you only our time has been waisted the bigbazzar is for from my house more then 40 minutes and after that you code is not working then why you sent us unnecessary you are giving trouble to my family members those who are sr. Citizens.

Hence forward you should not do any kind of activities which is giving us lot of problems now i have forwarded that compliant in consumer court also.

If you can not run your business then kindly close down don't give the problem to others.

Your are 4rd class service provider in the india market.

We got almost 5 coupon code which was not working and no one is there to help us and advise also your customer service agent was also don't know about that offer.

Now give me my money refunded asap.
I can't trust on you in future
And close of all my family members member ship almost we have 15 member in my family those who have club card.

Kindly take the action immediately i want result

Hello sir,

I bought a 32 inch reconnect tv from below address on 28/10/2016. But currently display of this tv is not working and for that i raised a complain number [protected] with customer support. But i did not get any support from them even it is coming under it's 2 years warranty period.
One support guys came to my home on 20th october 2018 and took the screenshot of this tv, after that i am keep on calling to customer support but i didn't get any response about to fix the my issue.
So request to you please help me on it.

Purchase address-
Master canteen square
Near railway station, kharavel nager, uni
Bhubaneswar, odisha-751001
Store contact no.[protected]
Service contact no.[protected]
Cin no: u01100mh1999plc120563
Cash memo — retail invoic

Please find attached invoice details.

Hi team,
I have purchased from big bazaar mahagun mall, now at home when i checked and tally with my bills. I can see the counter person double enter my a product and charged me twice for single product.
I have asked him also to recheck and he was like don't worry everything is alright.
Really upset to see this from bb. How can i get my money?

Mukesh

Hi. I am from central delhi making big purchases from big bizar from every second or third month. Just couple of days ago i made a purchase of more than 25000/- rupees
Today i am surprised to know that on a purchase above than ten thousand company is giving a silver coin so as per that i am supposed to get two coins and nobody told me about that in your store. If you are offering something for the promotion of sales, your sales staff should inform the customers regarding that.
If i am not getting these benefits from you i will switch back to more stores. If you feel my demand is genuine so compensate me. Hope i get feed back
Thank you
[protected]@gmail.com

I placed a order during Big Bazaar MBS sale on 14th Aug from Big Bazaar's official website. The order number is BBMB[protected]. Due to a logistical issue, the product didn't reach me on time and I requested for a refund within 10 days of placing the order. It has been almost 2 months since then and I have not yet received the refund. I have called BB's customer care regularly and requested them to do the needful without any luck. It's very strange to see a company like BB doesn't have a proper refund structure in place and they have taken customers like me for granted. This to let you know if I don't get my refund by the end of this week, I will pursue a legal course of action.