Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Check each and every product carefully before purchasing. They break open seal and steal products which are liquid. They remove the free product which comes along with the product. So check if it is for individual sale or not. Employees are worst, they steal free products.
The employees might tell you that the trolley bag of your choice is detective, which is actually not true. Intention is to sell it outside at a higher price.

I have made a shopping for rs. 5147 on 28.11.2018. In the bill Big Bazar has charges me Rs. 48 when MRP is only 36rs.

I spoke to store manager regarding the same, and he told me take back 12rs. I asked him, how about returning money to people who are been charged extra. He told me to get lost and not to visit the store. I told him that this is not right way to talk customer, i will complain to head office or consumer forum. He told very clearly, if want to take your 12rs back then it's fine. Otherwise do what ever you want. I haae kept bill and product with me. Looking for a corrective action for looting the customers.

I have ordered a king size cot with hometown

Order number:[protected]
Date of booking : 06/nov/2018
Delivery estimate date : 15/nov/2018
Product details: bolton engineered wood hydraulic storage king size bed

Tried reaching hometown customer care tool free number on the status of delivery however no luck till-date. After multiple follow-ups got response from hometown customer email, that the product would be delivered on 23/nov. But they didnt keep the promise on further discussion mentioned the product was found damaged in pre-delivery check and its been re-ordered.

Noticed in the hometown web portal the order status still showing as status "processing". There is no option provided to cancel the order or to seek an refund. I'm really frustated and unhappy doing follow-ups with various team. Seeking your support to expedite the resolution.

All the email discussion conversation and online booking evidence attached.

Recently i have shopped at big bazar located in high street mall, majiwada, thane, maharashtra. So i bought dawart basmati rice recently i have opened the pack, but there is cheapest quality rice in it. Also i bought santoor soap (Large size) pack 0f 8 pieces, i have opened it there is different sizes of soap. Some of small size.
They are doing fraud business. Poor quality products. They are cheating customers by cheap quality products.
So iam requesting to take action on the company quickly.

Purchased karmiq olive oil today on nov.28 in jabalpur south avenue mall at rs 399 where the mrp that is written on product is 380 means more than mrp price. The amount that was written on display was rs 426 and offer price was rs 402, they cheated on price and manufacturing date is of 9/16 with best before 24 month's hence product also got expired two months back.

I Bought Electric Iron in July, 2018 and it stopped working in October, 2018. On 21st October, 2018 I submmitted this Ecectrical Iron in Big Bazar of "HOME LAND CITY MALL, vill. Kalyanpur, Sai Chakka Road, Baddi(H.P.) - 173205, and they said I will get it after one week but I visited their twice after every two weeks but still it is not repeared yet.

So, Kindly request you to resolve this issue or I should get my pament back.

Worst ever service and worst ever online shopping experience! Customer satisfaction lies in the way you take necessary actions quickly! Not in the way you reply to the customer when they call with some cheesy replies! I ordered some things for offer on august! Got only one after a month of order and the remaining things are still undelivered! When we asked for refund you ppl say it will get refunded in 3 days and it's been 3 months you are still refunding! And don't ever betray people with offers again!

We have ordered an item on the Mahabachat offer scheme on 15.08.2018 (Order No. BBMB[protected] later the order was canceled by the Big Bazaar (Future Group) and after contacting them they told us due to the shortage of the product we canceled your order and amount will be refunded to your account. After repeated followup with them still, we are not received refunded amount. Please help us the get the amount.

My son's birthday was there so i went to bigbazaar orion mall to buy silk mini bar packets. We collected 5 packets of 200 each. As it was sunday, there was a long queue. Onlu 2 counter were working. When enquired then they said it was a lunch break. When my number came then that lady started swiping the barcode but it didn't work. So she manually entered the code but the product entry was not there. After inquiring they said that as they are having new stock they don't have entry in there system. Why these people are not ready. They know huge crowd will be visiting on sunday. It is irresponsible and careless attitude towards the customer wasting there valuable time.

Dear sir/madam,
I am very disappointed with the way easyday handles consumer complaints. My parents live in muzaffarnagar, up. They were easyday club member for last one year via my father's number [protected]. Recently (Before diwali) the membership expired, i made online payment for new membership on the same mobile number [protected]. I choose circular road easyday store, filled rajangoel1970gmail.com as email and made payment of inr 999 via upi (See attached screenshot).

I instructed my father to go to circular road as i selected the same before payment. When he reached at store, staff pointed out that in confirmation mail the store mentioned was some other store in city which was very far away from my home. My father went to the store mentioned in email (Roorkee road, muzaffarnagar). But the store staff was not proficient/trained enough. No one knew how to use payment id emailed at [protected]@gmail.com to accept payment. The store manager never picked up phone (Number was mentioned in email). As the need of time my father travelled to a third store in city and tried taking membership by paying offline. But the system was showing error to give new membership on his existing number [protected]. May be it was due to the fact that online payment was already made. Store suggested to use another number for membership. Father used alternate number from home, payed online and got membership card: [protected].

Through this incident many problems were uncovered for easyday:
1. Wrong store assignment over after payment (Email).
2. Online portal allowed old mobile to enrol as fresh member.
3. Store staff is not trained for roorkee road, muzaffaranagar store and manager do not respond. No one can knows to accept online payment id to give membership card.

I was denied for the service from the store i selected before making payment as well as the one allotted by easyday, so i requested a refund for online payment i did for membership. Now that we are already enrolled by different number, we do not need additional membership. I have requested for the refund via many channels (Including calls, email, twitter), but most of the times the complaint was forwarded to some store, which tried forcing me to visit store again and have additional membership even if i no longer require it
I am really feeling harassed as no one is taking proper action required, i. E. Make a refund.
Please contact me over phone number [protected].
Regards,

Vishal goel

Sir,
When i visited your big bazaar tirupati on[protected] for shopping, a person given me a coupon to fill it, saying that it's a lucky dip. I thought that it was promoting by big bazaar, finally came to know that it was from "bajaj capital". They repeatedly called to visit their office, saying that my coupon got best "couple prize". When visited their office, with false & fabricated information they made one insurance policy, saying somany vouchers of benefit, but no voucher of gifts given to me.
I would like to know that is big bazaar in association with "bajaj capital" doing this promotion?
R. Mynuddin sulthani, [protected]
[protected]@yahoo.co.in

As we were shopping @bigb, city center mall, nashik we got insulted by a sales girl & sales boy at fbb as we opened the folded t shirt to see..
We may didn’t mind it,
If that boy or girl talk with us in a proper manner, they literally insulted us.
I called the department manager mr das to inform him about the incidence. Instead of correcting his sales girl & boy mr das simply ingnored our complaint & told us i will tell them later.

We always shop &enjoy at bigb as my family is very old &may most delighted customer yet, but this time it was very bad experience

Dear Mr. Shah

Let me introduce myself as Anshul Agarwal, a poor customer of Hometown.

I bought Hometown Shoerack (through Flipkart) as my family loved it. It was delivered on time.

But when it came to installation of the product, your people is not ready to install.

Shoerack was delivered to me on Saturday. And as per your policy it was supposed to be installed within 48 hours. On Sunday morning I contacted your customer care and requested to get it installed on Sunday itself. I spoke to Ms. Binal (Supervisor) in Customer Service. She said she will try for Sunday itself however if not on Sunday it will be installed on Monday by 12 PM for sure.

Nobody came on Sunday not even contacted. I thought lets wait for Monday 12 PM. For this I took leave from the office for half day and kept on waiting. Nobody came, nobody contacted.

On Monday around 2 PM, I again contacted Binal and asked why nobody contacted. She said she will get back to me in 30 min. She never called me back.

On Monday in the evening, Mr. Kuldeep called me and made me to talk to Mr. Abhishek Trivedi (Service Manager). After lot of arguements, he said he is sending a person right away (around 4 PM, when I was in office after wasting my half day leave). I said to him that it wont be possible to go to my home as I am in office. He refused to install. After lot of request, he gave me technician's number to talk.

I spoke to the technician Mr. Daleep and requested him to come by 5:45 PM. He said he schedule some doctor's appointment and needs to go there however he said thaf he will come on Tuesday at 5:45 PM. I thought to wait for 1 more day as somebody has taken doctor's appointment.

Today Mr. Daleep contacted me that he will be reaching to my place in sometime. I hurried up to from office and reached my address by 5:45 PM. In the meantime, Mr. Abhishek called me up and said that we wont be able to install. He also questioned me why I have escalated this matter on Social Media.

I immediately contacted Mr.Daleep and asked, he said he has been assigned new installation request at a new place which is just 2-3 kms away from my place.

I lost my cool and tried reaching customer care to speak to Binal again. She was not there in the office. After lot of arguement with front caller, call got transferred to Mr. Mehul. I spoke to him and he also refused to install. He said we will not install it, we will not take it back also. As a customer he asked me to cooperate and stay at home for full day to get that 5 min.job done.

I have few questions from you:

1. Is it the way Hometown is troubling the customers for service??
2. When customer service committed to me about Monday 12 PM installation, why it didnt happen?
3. Why your people have go so much of attitude while talking to the customer?

Mr.Shah as a customer I felt mentally raped by your people on the calls. And feeling so much disrespect I cannot keep your product.

Pls refund my money and take your product back as I wont be able to do anything with the uninstalled product.

I was not aware that buying a product from Hometown will create so much of trouble for me. This is my first and last purchase from Hometown and I will ensure nobody in my network will buy from Hometown in future.

Hope you understand the gravity and do the needfule for your customer.

Thanks

Didn't got items on offer price. I bought 2 jeans of denim matrix brand from big bazar raza bazar patna at Rs. 1468 which was different from offer price Rs. 1199. On asked, Manager said I had no information just got it from you.
This is the management and coordination of this fake market. Shame on Big Bazaar. Never gonna buy anything from this bazaar.
Disgraceful

Bill no. 0013632
Date. 19/11/2018 16.28

Yesterday i bought a 25kg packet of rice from sealdah big bazar in kolkata. I chose a rice from there display of rs 39/kg. They gave me a packet of rice from there stock, net amount of rs975.00. When i opened the packet at home it is completely a poor quality rice not the same which i bought from display. I want to see what they done after lodging a complaint.. Otherwise i have to take ligal action against the company.

I am apoorva one of the liable customer of central.
I purchased clothes of worth 10, 792 at central mall in orion mall, dr rajkumar road, malleswaram west, bangalore-560055 on 21/10/2018
There was an offer on that day if we shop for 10k worth then central will give kryo mixer worth 2k for 500 ruppe...
They took my address
Apoorva
504, d block, ramanuja enclave, kodipalya main road, kengeri, bengaluru 560060.

Central customer service informed us they would delivery in 5 to 7 days.
We have been calling to the customer service n ensuring every 5days no response from the central service of orion mall

It's been 1 month and we are still waiting for the delivery for the order we paid for mixer.

Hi
I am ujjwal roy... Today on 16th november 2018 at approx 6pm i reached big bazar city center sector - 4 bokaro steel city jharkhand to purchase few products.
Out of all products i purchased 4 lux shop of 150gm each whose price was wrriten as 32rs per piece under the place of products.
Bt after billing when i rechecked the bill than i found that big bazar deducted 38rs for each lux soap.
When i go back to adjust the billing amount than the big bazar staff said that because of their fault the price was wrriten wrong... Than i applied for refund,... After passing through whole procedure for refund the tl of big bazar named vijay said they can't able to refund my amount in cash... They can refund only through future pay...
And i didn't use futurepay and don't wanna use also... As i paid through cash so i should eligible for refund in cash and also the tl name vijay arguing with me that i should first see the tag which is wrriten under the product that wheather the tag belogs to that product or other... I am attaching the picture that product with tag also and also the bill...
And one more thing that when i asked for manager than he said that he is not available...
Now please take appropriate action please...
Can't able to unload bill pictures and other pictures as it will take maximum 2mb file only... Bt ever if you need any proof for this than mail me on [protected]@gmail.com.

Big bazaar, city center mall, nashik ka asst manager hemant baviskar ne product purchase na karne par bhi billing ke liye force kiya, billing na karne pe usne mujhe aur mere family members jo ladies the unko galiya di uski complaint karne ke liye mai manager vinod sharma ke pas gaya to usne hemant baviskar pe action lene k bajay side lene laga, hemant ne humpe hath bhi uthaya, maine written complaint register me 92 no pe di hai... Company fast action le donope, proof ke liye aaj ke cctv footage delhe

I placed an order for vacume cleaner vet and dry option dx model on[protected] with full cash payment our shimoga store promise to dilaver the product within 10 days but those peoples fails to fulfill the promise till today that is[protected] days )
i am very upset this transaction makes me to stop doing purchase in future in any bigbazar outlets and i request you to refund my payment with in a day

So i am very unsatisfied to be ur coustamer iaam very much upset

I purchased a solo microwave oven (Bajaj 1701 MT) and a SK mixing bowl set on 05.11.2018 for a total amount of rupees 4388. at first i tried to make payment by card but due to some problem in the server my transaction was not processed and it was cancelled. later after 1.5 hours later i made the payment through cash and purchased the above mentioned products (Tax invoice number: [protected]). today i updated my passbook and to my surprise i saw the transaction which got cancelled was successful and 4388 was debited from my account on the similar date with the following details MEDR/BIG BAZAAR/511190/. could you please look into this and tell me how to get the refund for double charge..