Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I m an old customer. Today at about 12 noon only one counter was open while there was sufficient rush, it is not understood why 2 to 3 counters cannot be kept open for whole time previously also such type of difficulties occurred. Local staff didn't care ..please look into the matter and solve the problem..This is the usual condition of big bazaar sriganganagar . It is clear cut harassment.please take appropriate action and acknowledge.

I shopped at a listed outlet (Pnb rewardz prog).
I mentioned the cashier to bill on my rewardz points but, instead of the rewardz points the purchase was made through the a/c balance.
My rewadz balance was sufficient for bill amount. So that was not the issue.

I would like to shop again at bigbazzar
So,
Any special procedure to be followed for a rewardz point purchase?

I purchased few items at your store located at haldwani (Distt. Nainital, uttarakhand) store on 22.09.2018 and at the time of billing, my pnb rewardz 928 points had not redeemed. The date of expiry of my reward points is 30.09.2018. None of staff help me to redeem and no one told me alternate way to redeem my points.
Kindly arrange to redeem my said points before 30.09.2018.

This to inform that i have purchased 1) bradford three seater recliner 2) bradford 2 seater fabric sofa. Invoice dated 16/12/2017. The product is still under warranty. Till date atleast 10 times carpenter has visited to rectify the sofa but to no avail bit then last time when he opened the sofa for repairing i found that the internal structure which should be made of wood is infact third grade quality ply. Which means they purchase sofas from china at very low price and selling at abnormal rates.
Now they are not answering my call nor giving any customer service as there fraud is caught.
The major problem is squeaking noise and the backrest already bent due to third grade quality.
I have aid 55000 for this sofa set and cost price of this should not be more then 15000, they are cheats. Infact future group this is my second experience of bad quality.
Invoice no. Mh[protected]

Rgds,
Hemant jain

I have recieved offer msg continously and then we go for shooping your big bazar agent said that this offor is not valid for this electronic product while in offer msg this is not mention that this offer will not be aaply for electronics products.

That means your offer policy is just fake msg and we should not follow them and not going for shooping at your store.

The behaivour of the staffs at the customer care section of big bazaar, agartala is very arrogant especially of the girl standing there... They should behave as much as politely as they can with the customers... As customers we can loose our patience but the staffs working there cant... Today their behaivour was very rough i. E 23rd september at around 4:30 pm

Hi, this i'm subramani am an regular customer of bigbazaar this is the first time i purchased something in ezone @ bb and i have booked an lg refrigerator on 6th of september 2018 in my brother name karthik, c hence i have paid in full. And they were not updating any status i, e and whenever i call they telling same reply that our manager will call u back but no manager has called to me and updated nothing.
Please do review this and act accordingly or else i'll i know to move further.
Thanks for understanding.

Regards,
Subramani

You are staff doesn't have manars how to talk with customer those who is sitting in customer service cabin she is female.
Take legal action against her other wise you have to shut down your business in future like ulhasnagar you have shut down.
Just i asked for students card she was shouting first they promised if i will buy profit club card then they will provide us now we have submitted all documents now she was doing misbehaving with my family members they should think for sr. Citizen customer and talk polatly first of all when we ask from any one any kind of scheme they are saying we don't know even they don't know where is the goods kept if any thing asking they don't know product is available or not. What is going on i will cancel my profit club card i don't want to come because of your staff.
Every one want respect then your scheem.
Your payment counter 7 was closed there is lot of craude but they told we don't have business and no staff. If you will improve your service then you will do business in the market. Now take legal action against of your employees who is sitting in customer service cabin.

Order details :-
Shipping address:

Qrs no - 20a
St no - 66
Chittaranjan,
In - 713331
[protected]
Shipping method:

Standard shipping
Product description sku - price - quntity subtotal

Rin det powder op [protected] ₹399.00 3 ₹1, 197.00
5kg + 2kg
Dove shampoo [protected] ₹225.00 1 ₹225.00
Subtotal: ₹1, 422.00
Shipping: ₹0.00
Discount: ₹0.00
Total: ₹1, 422.00

This was my order. But did not receive the same

Referenve no to big bazar : bb[protected]
Order no - bbmb[protected]

Received only one rin det powder. I have ordered 3 qty. Why partial order was send. Where is my other two qty.
Why my order was not delivered
After so many complain of non delivery. They have send me. One rin det powder (5+2) kg. Where is my rest 14 kg. When wil it be delivered. I have made several complain to big bazar but of no use.

I am doing up-down from warora to Chandrapur from 1 year and studying in bajaj Chandrapur polytechnic, Chandrapur
I always steps from bus in wani by pass road but on[protected] the conductor refused to stop the bus, even though all the buses are used to stop there. Many people travel from that point( stop)

WE ARE STUDENTS AND HENCE WE DEMAND FOR RESOLVING OUR PROBLEM TO MSRTC..

I've been doing shopping in big bazaar from so many years but this time when i visited big bazaar virar maharashtra the billing executive mr naresh gorivale was very arrogant. He was behaving very rude and talking to us like we are shopping for free. I have submitted complaint in there register as well. Kindly look into the matter as these kind of behaviour i don't think so should be tolerate in the service industry.

I have booked product on its website, but the offer for that product dint applied and one of the product in that got missing, when it delivered to me.
This company not resolving issues and giving false assurance via call and not giving assurance in email.
I have been following up regarding the complaints with big bazar, replying we will get back to you.

Complaint no:
Bb[protected]

Bb[protected]
Bb[protected]

The person named mayur walde who categorized z working in big bazar empress mall talking with us very arrogantly regarding exchange of clothes. Kindly look after this as we are regular customer of big bazar we take 15 to 20 thousand shopping every month. Kindly look after this and i want assure that this will not happen anymore with me n my family. Otherwise we will not buy any product fm any shop of big bazar.

Regards
Swapnil d bharat
M no [protected]

Coupon of 150 rs is in the bill but it not be less in the bill
Fraud by big bazaar staff
In the patna exhibition road branch
I have bill this time
10sep 2018 in the evening
Bill amount is 2890
Then 300less from future pay monthly
And 150rs will be less in the bill for mountain modak game coupon offer
But it shows in the bill but not less
Its fraud by the big bazaar staff patna

Order no BBMB[protected] valued ₹1040.00 (6 items), placed 11-8-18 on BigBazaar online site. After 15 days, with invoice no KA[protected], they delivered only 2 items valued ₹357.76. After regular followups, they called 3 days back and said that for some reason they can't deliver the remaining, instead will share e-voucher worth ₹442.00. I suppose to get ₹682.[protected]=682) back. The same explained customer care through phone and mail with proper order form. Today they called and repeated the e-voucher story again (value ₹442). Saying the order has only for 3 items. Please help me.

I went to the store on 12th Sep 2018 morning & in hurry so bought 2 Britannia cake packets, I paid the amount & check out the store(Easy day Sector -3 Kurukshetra Haryana). After that I had 1 packet.

In the afternoon while opening the second packet I viewed the expiry date & shocked it was expired 20 days ago? Such a big carelessness from the easy day people & playing with the health of innocent people...Bill & Packet snap is attached.

Dear sir
I had booked home for home delivery of products purchased at big bazaar outlet at gangtok, sikkim. But instead of delivering the product at my home the products were left at a shop. Upon enquiry i was told that home delivery meant landmark nearest to my home and not at home. Please clarify whether home delivery means near my home or at home.

I had purchased online products worth 1600 and was eagerly waiting for delivery during the independence discount week
The delay in delivery was by more than 20 days so i called at the customer care and they promised me delivery within 4-5 days. But all of sudden i received a message confirming my order cancellation and credit note of my amount
I am totally upset as i wanted my product not refund plus i have made payment through credit card so this refund is more of a loss to my accounts than a deal. I am ready to wait and only want my order confirmed as i have made it to avail discounts. If ya ll can suffice properly why keep offers and online shopping options. I am totally unhappy and my trust towards big bazaar has been lost

I have booked a combo offer (Containing 6 items i. E.. Gas stove, cooker, 3 nonstick cookware and an electric kettle) on august 11 online in the big bazaar maha bachat sale (Bbmb[protected]. I payed the entire amount of rs.5999/- online (([protected]igaedhfli8 transfer to 459) (I am sorry i dont know wat is the transaction no in this.. This is copied from my bank details). I got a msg saying will take 7-10 days for delivery. So i waited till 21st august and asked about the status of the order and was shocked to learn that it shows delivered status (On aug 17, 11:26am) by vulcan express (Lr[protected]c001). I registered a complaint on 21st regarding this (Bb[protected]). From then on i have made hundreds of calls to the customer care number ([protected]). Every time i am assured i will receive my product in 3-4 days and that they have taken my complaint.. But i didnt receive even a call from the customer care personnel... Irony of the whole thing is that... Normally when any product, that too a huge one, is out for delivery, 1) we should get a msg saying it will be delivered today.. The delivery person calls to ask location of the house 3) we receive a sms saying product is delivered... None of this has happnd... Now looks like the big bazaar has blocked my calls.. As my calls are not getting connected...
All my calls must have been recorded.. Plzz tell me solution for this and make them deliver the products

I purchased product from bigbazar.com on 15 aug n i have contact many time to customer care executives bt still they are saying its in processing... Big bazar.com is praud n big scam so plz raise n i also submitted today offline complain to consumer court also... Plz dont buy anything from bigbazar.com n plz as i m already told by customer care executives that wait wait n wait... Im waiting from 22 days... Why should i wait more... I want claim of my entire payment with paynalty charges