Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I have placed an order for 4 items of value rs 1101.00 during mahalla bachaat launched during 9th aug to 15th aug 2018 by future retail
Still today the item has not been delivered, however i have follow-up the issue regularly,
Order no : bbmb[protected]

Please help me by resolving the issue

Thanking you

T k ghosh
Mobile no [protected]
Sakci, jamshedpur
831001

I have purchased cloths without trial amount rs.2596 from thane high-street big bazaar outlet due to size fitting and looks issue my wife suggested me to return it and get credit note for other things to buy but when i went for return it customer care executive said you are not eligible for credit note, you can only exchanged the products, but a day back another guy was on counter who returned the same and given me credit note for single items from same order.
They said you can credit note on return now they are forcing me for exchange only. They are cheating and making fool to common people.

Mr Rana of Big Bazaar Vasant Vihar, Ambeince Mall made a card for me for Rs 10000 today ie 03 Sep 18 with a wrong information. He told me that i will get benefit of Rs 13000. After i paid all the money believing him verbally, i was told by him that the benefit is Rs 12000 and not 13000. Not written anywhere in the handout but he assured me of bonus Rs 1000. I doubt this bonus because it is not written. I feel cheated. Pl take action or i will be forced to approach ombudsman or national grievwnce helpline.

I book items online on dt 15.08.2018.rs1496.50but till date 03.09.18 items have not been delivered . My item is lying with courier from 25.08.18as per tracking. No response given by big bazaar after talking several time on complaint phone no [protected].18 days have pass.
My order no BBMB[protected]

If items have not been delivered with in 1 day I will go to Forum for harassment.

Ajay kumar
Lucknow

I visited Malad store on 16th May’18 as paid INR 1000/- for consultation (payment receipt attached). I was then coordinating with ‘Payal’ your designers at the Malad store. Post measurement been taken and the designs shared by Payal we finally agreed on the design and i was given a Final amount to be paid of INR 1, 29, 807 towards which i paid an advance of INR 40, 000 on 13th Jun’18

I later made another payment of INR 30, 000 on 23td May’18 which was going to almost 50% of the total amount so that the Purchase Order could be raised. I now had a total of INR 59, 807.00 pending

I then received a call from Payal stating that she would not be able to give me the rate that she had promised of 1, 29, 807/- as she had applied a 70% discount to reach that price and there have been some issues with the sales that have been conducted in her office and there are audits being conducted because of which she will have to reduce the discount that was promised to me and my total has now increased to INR 1, 43, 527

I reached out to Santosh (Store Manager) who told me that he was aware that ‘Payal’ the designer was involved in a couple of mis-selling cases and showed me a file of other cases as well. Thats when it struck me and i realised that i have been duped by one of your sales / designer executive. I pleaded my case with Santosh repeated told me that i have signed the Final Invoice of INR1, 43, 527 due to which my case stands pointless. I kept pleading to him post which he finally agreed to take my case up with Kunal (Regional Head).
Believe me Mahesh this was the first Regional Head that i had ever spoken with as a customer and to tell you he was the most he was the most inconsiderate and unrealistic human that i came across who could not agree to giving me a INR[protected] credit as i agreed to meet half way since i like a fool had signed the Final Invoice and was mislead. Kunal kept saying that he would have to pay it from his pocket and that i had signed the invoice so nothing could be done.

Considering that I was almost 2 months into my house renovation and me escalating this matter higher would only further delay my house work i agreed on the increased final amount of INR 1, 43, 527.00.

During Installation:
As per the design I had ordered for a corner shelf (Cargo Man) which slides out and slides in for heavy utensils and boxes as required.
However i saw the carpenter installing a drawer in the corner and when i asked him as to why he was putting a drawer there he stated that there is nothing else that would pop there.
I lost it and informed them that i have paid about 20k to have a corner pull put purchased and put there. The supervisor Dines (utterly useless chap) told me they did not have it in the order. Then i asked him to check what the big box in my bedroom was for, after check ing the big box they realised that the corner shelf (Cargo Man) had been ordered and had to go where the drawer was fitted.

This is when i realised what a mess i was in, it doesn’t stop here…!

During installation we realised that a 'Left Hand side’ corner shelf was sent instead of a Right Hand side shelf and the Shutter for this corner shelf was of the wrong size.

When asked the site supervisor Dinesh as to how long it would take he said at least another 2 weeks to have the correct side ordered the correct shutter remade.

Also the spice pull out drawer i have is of about 100cms and i have space to have A 200cms pull out drawer to be fitted. I took this up with Santosh again and questioned him about this inconvenience once again and who was going to pay for it now and where was his Regional Head - Kunal who was very strong when it came to following his principles but could have his guys meet a simple commitment his company had made to me

During this entire rigmarole i never, I repeat never received a call proactively from any of your supervisors be it the Site Supervisor (Dinesh), Store Manager (Santosh), Regional Head (Kunal). Every, I repeat every single call back promised by the site supervisor and Store Manager failed.

I have even emailed he CEO of Home Town however havent got any response so far

Today our family gone for monthly shopping and when reached to billing counter and when our turn came then one of your staff Mr Sandeep tiwari said go to other counter this counter is closed although he was still present at counter we moved to other counter and when we tried to lodge complaint against him then the other staff available at complaint desk talk arrogantly and when he called Mr Sandeep tiwari he too misbehaved and said we are lier when we asked your complaint desk representative is that the way you should talk to your customers then he also misbehaved and said it's our fault and when we objected against it then he said it's not come in our company policy
I wish to know is this the way you provide services in service sector . Is that soon then we don't wish to come to your big bazar of Gorakhpur again all your staff is ill-mannered and they don't even know how to talk to lady. Such a lower standard never expected from Big Bazar.

Prerna Srivastava

Hello,

I visited big bazaar yesterday night in vivra mall, navalur chennai, took some ice cream and found those ice cream was expired, its very bad for a organization like you are keep product from last one year and it was not only those two products was expired which i took, complete refrigerator was full of expired product and you people please take necessary action regarding this,

Thanks
Aman

I have ordered 30 items costing an excat 6229 INR rupees . The order was placed on 10/8/2018 and after stating this issue in customer care they promised to deliver within 5 days . But nothing was delivered . Still i have not received my order . I had paid online through debit card (axis bank). My order number is BBMB[protected].please deliver it As soon as possible else i would have to take strict action for frauding of 6229 rupees .
Thank you

Yesterday we purchased 2 packs of Ariel Front Load washing machine detergent. The pack mentioned 4KG + 2KG Free, To our surprise when we opened the pack next day morning we found only 5 KG in one of the pack and the other pack was having one package completely spoiled, detergent coming out of the box.

When we complained this to big bazaar customer service, The manager was so rude as she didn't even bothered to look into the problem. Infact she directly said this is not our mistake. In short making feel that you people might have removed the missing 1 KG.

I purchased several items in mahabachat offer order no bbmb[protected] dated[protected]:16:46 / i was promised to deliver within 10 days. When i did not receive the delivery i again compalined and it was again promised to deiver within 5 days. But more than 20 days have passed but i did not get deilvery. It seems you will deiver in next independence day.

I had unfortunately purchased a zina four seater dining table from hometown company through the online platform peperfry.com.
The product was delivered and took another few days for a technician to come and do the fitting.in a matter of few days the bench broke when a member of our family sat on it causing injury to him. This just blurts out the quality of the product that they falsely advertise as pieces of art.
Keeping the quality aside we raised a complaint for replacement hoping a fresh piece would do us justice. Yes we decided to give the company and its products another chance rather than asking for a refund! A technician had come to inspect after a few days again and he said this will be replaced as the damage was evident and clear that it was a quality issue. He left informing us the bench will be replaced in 10 days.
So since july 29th i am now waiting for those very long 10 days to come to an end! These long 10 days have put me through immense amount of frustration and mental torture arising due to sheer negligence and lack of responsibility from their part. I have made countless follow ups and escalations to get this matter to closure however all my efforts have been unfruitful. Countless number of times their call centre employees have assured me they would get back to me with relevant information within 4 hours and have left me hanging. I had talked to their employees at floor manager levels mr. Kailash and mr. Fayaz who have promised me the item will be delivered on the same day we talked and again i was cheated.
Today the last straw was pulled. I was assured that it would be delivered today and now when i called the carpenter whose number i painstakingly acquired from their concerned teams after being put on hold for a painful while he has informed me the driver has left and this wouldn't be closed today.
I am suffering a great deal just because i have spent my hard earned money on their company's product! I feel cheated, betrayed and exhausted.

1)oder placed on 15th august, order number: BBMB[protected]
2) request registered for refund on 25 th august
3) cancelled paycheck, ID proof, Orderid has been shared with customer care on "[protected]@futuregroup.in
4) till 31st August of writing this email, there is not any kind of written mail came for any kind of confirmation or intimation
5)Jignash bhimani clearly refused of sending me any kind of writem message for refund initiation
6) there are n numbers of story every time you call "[protected]", some will tell that your order is in awaiting status, some will say you will only get your refund in future pay wallet, some will say there is no such process of refund and so on and on.

Thanks and Regards
order id:BBMB[protected]
Mobile number:[protected]

Dear Sir,
I have placed an order at Bigbazaar.com online on 15th August 2018. Today is 31st August.

Order number : BBMB[protected]
Placed on : [protected]:33:31

Called them many a times as well as wrote on email.
Spoke to People like Yaspal / Dilip Das - who are good for nothing.

Everytime, they are keeping the call on hold for several minutes and saying that there is a problem in the system and they will get back to me. But they are not replying back. Above all, Dilip Das is replying that he is not responsible to reply on mail, there is a separate team etc. When i told him to transfer to his senior person - he kept me on hold for 20 minutes! How ridiculous!

It is 16 days now that you have taken my money and did not deliver the goods. Above all, there is no update from their end about their plan of despatch.

I hereby request you to take a strict action against these big shots. Above all, there is no scope to get my money refund or to cancel the order. They are not keeping any provision for "COD" also.

Looking for a prompt action.

Best regards,
Suborna

Sir
We went to kota, and purchase some clothes and other items to redeem couldn't sent by u.
After spending 75 minutes we went counter no 2 he tried and told to contact inside, we went there he told wait for 15 minutes after 20 minutes same senerio no progress.
We have video clips, thanks to god soi have not renew my profit club card, before billing i went to renew card but luckily i came back thanks to god.
When i shared incident with my friends they also told also happen with them and suggest not to go bn ig bajar, they to about best prices soap.
Sir once again thank and request u to do not send offer if not acceptable at ur branches, so our time will be saved.

I have bought groceries from big bazaar tgip noida on 26th August 2018. There was a offer on clean mate garbage bags buy one get one free. But the bill has taken money for you. I even reminded the billing person about the offer but he made a face as if I was disturbing it. If you people are offering offers please do it genuinely and not to misguide customer.

Dear Team,

I would like you to know that I purchased a Dreamline mop from the Big Bazaar Thrissur outlet in the year 2017 and it functioned well till the 1 year guarantee period but few days post the guarantee deadline the spring of the mop rod stopped working because of which when the mop is inserted into the tub the water doesn't squeeze out automatically as the rod doesn't press in and it dosen't spin as it is supposed to be. When I asked the representative there whether they would provide an extra rod they gave a reply saying that they do not have the stock presently.It is the same reply i get everytime i ask the representatives there.Neither am I getting the spare in any other local shops.When i called up the customer care person they told me that they do not keep an extra stock of rod and i will have to get it repaired from a local shop.When i asked for the manufacturer details to lodge a complaint they could not provide even that stating they do not have the details of them.Last time when I visited the outlet I saw a couple buying the product and warned them about the poor service of Big Bazaar which ended up in them not buying the product.After paying such a huge amount for the product it lasted only for a year. Very disappointed with the service.

Regards,
Neethi Nandakumar

I purchased one quadone item no. [protected] on 22/08/2018 from bigbazaar jammu vide till no. 29 tr 6374 for rs.1499/-. The said item malfunctioned the same day and i approached big bazaar next day i. E. 23/08/2018 exchange gate pass no. 2375. I was told that since this is chinese item big bazaar could not repair it or exchange it. Desparately i left that item in the store itself and decided to approach complaint authority for redressal. It is therefore requested that i may be given other working item or amount be refunded into my account.

Despite the fact that i did not buy any product, i have 15-20 messages every day on my mobile (Mobile no. [protected]), for example, a copy of message is placed below and a screen shot of the same is attached with add photos. I have a lot of problems for this, please arrange it to stop immediately.

"you saved rs 104.70 at big bazaar on 25-aug.

Use future pay price match & get assured lowest prices every day. T&c.

Download: smarturl. It/fpay"

Hi, i had ordered a sofa from hometown on 9th of august 2018. They had promised possible delivery on 15 th then said on 19th will be done. Again i got a message saying it will be delivered on 22nd. Now today that is on 22nd am getting 1 more message stating 23rd will be the delivery date.

I have almost lost 5-10k just holding my travel and all my appointments gone for a toss. Sofa costed 36k and now 10k loss so eventually paid 46k.

Moreover, they never contact us. I explicitly called them almost a dozen times.

Very bad service and just take the money and fool around.

My order number is - [protected]

I have been shopping on 11th august, 2018 from Liluah food bazar/ Big Bazaar & I have a home delivery bag. But today 22nd August, 2018, till now they did not send me the delivery bag. I complaint at their coustomer service center about 2 times but they did not take any step. I am very irritated about this worthless service & have decided will not shopping from Liluah Food bazar/ Big bazaar in future. I tagged a copy of the delivery challan no.303898. Sreemoyee Pal.