Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hello, Since to long(19/08/2018) I am informing on customer care contact number of fbbonline and writing emails for u delivered products from order number Order Number :[protected], but not yet I have received any refund for undelivered products of my prepaid order placed on 08/08/2018. This is really high time you should have to refund my money back as I have paid you on 08/08/2018 and partial order was delivered to me on 19th aug2018, since then I am informing you people but not yet received my refund money.
Now here I am writing to you for last time to provide me my refund money with current interest rest for the days you have kept it with you i.e. days50days for today + as many days as you are keeping it qith you and refunding me back.
P.s. such a poor service you are providing to customers spwho purchase online. And for me this is first and last shopping on fbb or any other future group retail websites!! Hope you will consider this to improve your customer care service and will not waste customers' money and time!

Today morning i did shopping in big bazaar, phoneix mall, bareilly branch, up for a worth of rs. 10, 000/-.

At the counter they failed to give a glass bowl which was mentioned free with britannia toasttea premium bake rusk of 273gms.

Big bazaar to ensure that the free gifts available for the items are given to the customers without fail.

It is also requested to give a feedback on this complaint at the earliest. Thanku.

I have done shopping from gorakhpur big bazar airport road on 29/09/18 till no 5 tr 29454
Tax invoice no. [protected]

I have puchased gh prime clove.. Mrp was 99 and i was charged 110.

I have complained about this 3 times one time no complaint no. Was provided by them
2nd tym bb[protected] on 8.10.2018
3rd time bb[protected] on 11.10.2018
But till yet no response in recieved.

As deposited 1 profitclub card from which rs 56 were taken out by big bazaar. The card was submitted with your kalkaji, new delhi branch along with my particulars along with a cancelled check and i was assured that the refund would be made within 2-3 days whereas it is more than 15 days and the refund has not been made so far
Please look into the matter and do the needful immediately.

Name-gope kishnani
Email [protected]@gmail.com
Phone number-[protected]

I purchased a bed on[protected] and was asured that my bed will be delivered by
[protected] and one day before delivery i will get a confirmation call from the delivery section but i did not received any call yesterday and not till now i havnt received any call. They also told me that after[protected] they will not be able to deliver the product as their will be no entry. Only after[protected] they will deliver. I want my bed to be delivered today itself. My registered mobile no. Is [protected]

Hiii... I went to big bazar on 7th oct at krishna plaza, bbsr for the 1st time... Grocery purchase where a rice bag of 25 kg was to be delivered home.. Delivered after 2 days but wrong rice.. After calling up repeatedly to change the rice.. No proper resolution has happened... Utterly disappointed.. I want the same changed on an immediate basis as the same has caused great inconvenience..
Pls see..

Dear sir/madam,
I am susmita das from salkia, howrah. I have purchased some products from your bigbazar avani mall counter at 30/09/2018. My billed amount was paid by my father's bank of india's debit card but i am following that by updating the passbook, the billed amount is paid by two times. I already talked to your counter help desk, they are not interested to help me about that.
I am a regular customer of bigbazar, previously i have not faced this types of problem.
The problem is so serious to me because bigbazar help desk is not helping me.
I am sending you the all details at attached file for any further assistance please call me at - [protected] (My number).
I wish my problem will be solved and continue a good relationship with bigbazar. It is necessary to solve for fearless purchase at bigbazar.

Date-7/10/18
Big bazaar, bokaro steel city
Tax invoice no -[protected]
Bill amount - rs. 3383.9
In this bill big bazaar charged rs. 209 for dettol handwash 900 ml but on product mrp is rs. 192 only. Total 17 rs. Extra charged by big bazaar.
Most o[censored]s don't think to check bill, but assume in every bill 17 rs extra charged illegally, calculate the fraud of profit.
It's my 4th experience with big bazaar and in every big purchasing it happens.
Authority need to explain.
The same will be also inform to consumer forum in case dissatisfactory response.

Regards
Nirbhay choubey
[protected]

I am from bangladesh & presently staying at chennai for treatment purpose. Today, 11.10.2018 i have visited your express avenue branch & purchased goods amounting inr 8, 778.300
First time i paid by my bd credit card (7708) but counterman said it declined & i paid in cash. But after checking my email i found a valid transaction amount of inr 8, 778.300

Hi, Several Times i Do Shopping At Big Bazaar, Never it Has Happened That Goods Hasn't Delivered At My House.
But This Time Things Was Different, I Made Shopping on 07/10/2018
At Exhibition Road Patna, Challan no-430696, TIN -[protected], TR No-85426, ST No-2547, Complain That I Made To -[protected] Is "BB[protected]"
Several Times I Made Call On Store Tel no-[protected], [protected]
But No One Is Picking Up Phone.
Finally I Called To-[protected], They Registered my complain But Till Date No One Is Responding For The Same.

My problem not sotout sir bigbazar se koi response nhi aaya hai mera item exchange nhi kiya ja raha jai big bazar mein jabki bade se bade brand ke showroom pe within 7 days mein exchange hota hai big bazaar wale kya apna stock only khatam karna jante hai kya galti se galt size le liya par wo usko exchange nhi kar rahe hai clear mana kar diya aese to customers ko aage bhi problem hogi

Dear sir/ ms,

My name is sanjay singh and my contact number is [protected] and emai id [protected]@gmail.com.

I had contact hometown lodha palava xperia mall, dombivli (Thane dt., maharashtra) outlet in feb'18 and at that time being impressed with the quality shown, decided to go ahead with the modular kitchen and interiors works to be done by hometown.
I think that was the 1st mistake done by me in my life.

First of all the quotation given by ms. Anjali from sales (Based at xperia mall) was 50% lessor than the final estimate given by the site engineer mr. Satish pappani (Based at hometown at r mall, thane, maharashtra). My budget immediately went from proposed costing given by ms. Anjali at 5 lacs for interior work to 10 lacs as given by mr. Satish.
Hence i had to trim down lot of my requirements and finally we agreed for work of around 7 - 8 lacs. Similarly the modular kitchen estimate given at 1.5 lacs went to 3.5 lacs. We finally agreed to proceed ahead for modular kitchen work estimated 3 lacs. The reason to share these details is that your sales guys do not know how to prepare estimates and give any value to the customer.

The work which was supposed to start in mar'18 ending actually started only on 19th apr'18. We were informed that the it will get finished within 45 days. Taking 15 days additional for any issues, i had expected that the interior work will be finished by 15th june 18. I had informed my relatives who were supposed to come from delhi for the puja for booking tickets for 1st week of july 18. However, till 14th july 18 the work never got completed and i had to shift anyhow even when work was going on. There was huge loss to our family on account of this delay.

Even when we shifted on 14th july it took nearly 1 more month, i. E, till 14th aug 18 when we could say that work actually got finished. Infact i had to personally supervise the entire working for nearly one month as the work done by the vendor appointed by hometown was very bad. I have lot of photos and videos to show the bad workmanship by the new vendor koncepts interiors appointed by hometown. Later i got the info that this was the 1st time this vendor was given work. Why unexperienced vendors are being hired by hometown?

There was total lack of supervision by the said supervisor mr. Satish pappani and he failed to even check what is the status of work and how the work was going on.
We had clearly informed mr. Satish that we will be shifting on 14th july and actually when we shifted the house was in clear mess and dirty like a slum. Toilets were full of paan stains.

The guys hired by koncept interiors too were inexperienced. The wiring person damaged internal wires, the carpenter damaged the work done by other carpenter, the paint guy had to repaint lot of portions. While the repairs were done by the vendor only, it happened only due to personal intervention by myself and hardly anyone from hometown ever visited the site, except mr. Satish pappani, who never had any control on the work.

Now after the work has completed i have been requesting to get the bills which i have to submit for my income tax purposes as i had shown the expenses in my returns.
It has been 15 days since i have been requesting for the same and i have not got the bills. No one is responding to me on the mails either.

It was really a harrowing experience for me to actually go ahead with the interior works with hometown and i regret my decision.

Now i request you to intervene and provide me the bills to enable me to submit to the it department.

I have few correspondence in this regard done with mr. Satish pappani and store manager of xperia mall hometown, mr. Anupam; however the same can be provided when required.

If i fail to get any positive reply, i will be forced to file consumer complaint or file any legal proceedings as deem fit and the cost will be borne by hometown.

I was not properly explained by your staff at anand big bazaar about future pay card and was given card for rs.10, 100 which i paid by my debit card. Card number was [protected] on 9th of october. Immediately i did the shopping and at the payment time cashier told me that i could use that card only for 1000 rupees a month which was not explained to me by your staff jatin (Mobile no. [protected]). After knowing this i went to the counter to refund the money because i was misguided in the card issuance matter. The money has not been refunded yet instead i am getting one time password continuously.
Kindly help.
Dr. Chandrakant chavda

Agar koi customer galti se galt sixe purchase karta hai ya kar leta hai to kya isko exchange karna galt hai aese to customer waha jayega nahi main to bilkul nhi jaunga and main aur logo ko bhi mana karunga jaane se kyuki jaha coprate nhi kar raha store waha se purchasing kyu ki jaye agar meri koi help ho to please inform me customer 1rs ka ho ya 100000 ka cutomer customer hota hai

I am a senior citizen. I prefer to shop with big bazar as home delivery facility is available there. For a few months I have stopped shopping from local market as the home delivery facility is very much beneficial for old age people like us.

Today, apart from some grocery items I have purchased a 25kg packet of KRT rice. When I approached the home delivery counter, one lady staff was there. She just told me that they are now busy with puja exchanges for which they have temporarily suspended home delivery works. I approached a senior managerial staff for help. He exchanged some dialogue with the lady and replied me that he is helpless.
The circumstances narrated above forced me to hold the grocery bag in one hand and rice bag on my head. Just imagine, a retired govt officer moving towards main road like a labour until I got an auto rickshaw.
Sir, had I visited any grocery shop in the market, they would never allow me to take so much trouble. But I admit that it was my mistake to shop from big bazar as there is none to take care of a senior citizen like me. I am feeling sick now because of the trouble I have faced an hour ago.

Yours faithfully
Ananga Bijoy Bhattacharya
Address :
Flat No.103(Bina), Royal Tripura Residency, Chandrapur, Agartala. Tripura.
Mobile : [protected]

This is 3rd time with in last 3month that scanner is billing mrp price where as actual price of that particular item is other, when i asked your billing representative they simply said "mujhe nahi pata", after then when i went to meet ur helpdesk represtitv he rudely said "line mein khare ho jayie"

We almost 100 families in our socity will definitly break all the relation with future group & we shall start to shop from spensers asap.

To day i made purchase at big bazaar, tirunelveli giving my mobile number [protected]. Many products including vanish was not billed at counter stating the product was not reading in the system. The products was taken some were to get scanned. After 15 mins i was replied there is no employee in the shop to scan the product and asked me to purchase those products in some other super market. So i paid for my remaining purchases and went to reliance market to buy the products that are refused to billed by the big bazaar, tirunelveli. This is not the first time this issue was happening in the big bazaar, it is a regular thing in the shop. We are picking the products from shelf without knowing weather they will bill it or not. With my mobile number big bazaar can know my buying habits from big bazaar, tirunelveli. The poor working staff and poor supervation staff has not even ready to solve this issue even after repeated request. So myself and my friends decided not to buy any thing from big bazaar. So kindly stop sending me promotional sms and repay my balance from my second discount card which i purchased by paying rs 1000.

Regards
Dr. B. J. Mohit wills
Tirunelveli

Bigabazar - baddi (Hp)
Dalia 500gm mrp-rs.22.00 of manufacturer where bigabazar mrp 23.00.
When i complaint regarding this bb edit & replace their mrp label with a mrp of 22.00 but the barcode is still with a mrp of 23.00. But they denay to sale me the product. The behavior and coordination of the employees on billing countries are very poor. They also denay to make me a complaint on their register.

I brought a new fresh kurti (Which was not in offer also) from big bazar (Future retail ltd), jail khana more, burdwan 713101, west bengal, on[protected]Cin no. L51909mh2007plc268269). I did not observed the back side of kurti and after coming home, when giving the trial, observed immediately that its badly torn and to hide that, they intentionally made hand stitched over that very carefully to make the customer fool. Its really pathetic to get some absurd thing from such a big company like big bazar. This should not happened. We are paying a full amount to them and getting such product, my newly bought kurti was also not in offer, its a fresh one. Kindly do the best from your side and take some action for this. Hoping for your cooperation. Give me full refund of the payment.

We have purchased some clothes upto rs 10000 from your store after that at the billing counter the man there have ask to choose a gift offer as per your offer catalog present there then we have choosen the offer of getting a trolly bag but the offer item has some defect so we ask them to keep the offer pending or gv us some other offer or benefit but they refuse.. Its a loss for us.. The store manager there was very rude n arrogant... This is d worst experience we ever had with bazar