Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Since last month I am receiving very high electricity bill from CESC Kolkata.Last Month Electic bills was 3483 Units, which is very much high than what it should be.
I have a doubt in my mind that either Electric Metre is not working properly or someone is doing Electric theft from our metre as we are unable to check what exactly happening because the metres are locked in a room.
So request you to kindly look into it & resolve it as soon as possible.

Bipin Kumar
Flat # 3 G, Tower -1
South city residences,
375, Prince Anwar Shah Road. Kolkata- 700068
Consumer # [protected]

TO
THE GRIEVANCE REDRESSAL OFFICER
C E S C (CENTRAL DISTRICT)
VICTORIA HOUSE
CHOWRINGEE SQUARE
KOLKATA- 700 001.

FROM : DATED: 29.07.2010
SANTANU GHOSE
110/A, LINTON STREET
KOLKATA- 700 014
CONSUMER NO. [protected]

SUB: COMPLAIN FOR HUGE AMOUNT OF ELECTRIC BILLS

THIS IS TO BRING TO YOUR KIND NOTICE THAT I THE ABOVE MENTIONED CONSUMER OF CESC WOULD LIKE TO INFORM YOU ABOUT YOUR BILLING AMOUNT AND METER READED UNITS WHICH ARE FLUCTUATING AND INCREASING GRADUALLY FOR LAST FEW MONTHS. NO POWER CONSUMABLE EQUIPMENTS BEING ADDED TO MY HOUSE AND USAGE ARE NORMAL AS BEFORE, BUT WHY THERE IS SO MUCH DIFFERENCE OF THE METER READING?
I HAD CHECKED ALL THE WIRINGS, IT IS IN GOOD CONDITION. I HAD CHANGED ALL THE LIGHTS TO LOW WATTAGE CFL LAMPS. BUT STILL THE METER READING IS JUMPING UP CONTINUOUSLY. HOW CAN IT HAPPEN?
AS I FEEL THERE MAY BE TWO WAYS 1) THEFT OF POWER FROM MY METER. 2) MECHANICAL FAULT OF THE METER? BUT IN BOTH CASES I AM PENALISE AND PAYING MONEY TO YOU, WHY SHOULD I BEAR IT?
HERE IS THE METER READINGS OF LAST SIX MONTHS :

Your 6 Months' Consumption

Current Previous

Month & Year Units Month & Year Units
0610 327 0609 181
0510 161 0509 221
0410 255 0409 140
0310 230 0309 100
0210 211 0209 47
0110 145 0109 19

a) THE CURRENT CONSUMSION UNITS IS IMPOSSIBLY HIGH COMPARED TO THE PREVIOUS YEAR, ALTHOUGH THE WATT USAGE IS LESS THAN THE PREVIOUS YEAR.
b) IN THE LAST MONTH THE RECORD HIGHEST UNITS ARE CONSUMED AS PER YOUR BILL.
PLEASE LOOK AT THE METER READING FROM 02/10 BILL, IN AVERAGE THE CONSUMSION READING ARE 200 PLUS UNITS. BUT SUDDENLY THE METER READING WENT DOWN TO 161 UNITS; IT MAY HAPPEN IF THE METER WAS READ AT AN EARLY DATE. AND AS A RESULT THIS MOTH IT IS 327 UNITS.
FOR THIS HUGE UNITS BILL I HAVE TO PAY THE MAXIMUM RATE PER UNIT FOR YOUR READING. IS IT A PREPLAND WAY TO SQUIZE US ? WHY SHOULD I PAY MORE FOR YOUR MECHANICAL/MANUAL FAULTS ?
UNDER THESE CIRCUMSTANCES I AM REQUESTING YOU TO 1) CHANGE THE METER THROUGH
YOUR TECHNISIAN AS EARLY AS YOU CAN . 2) CONSIDER THE HUGE AMOUNT BILLL OF Rs.1710/-WHICH IS DIFFICULT TO PAY AT A TIME.
HOPE YOU WILL LOOK AFTER THESE MATTER AND TAKE THE NECESSARY ACTION AS EARLY AS POSSIBLE FOR OVERCOMING THE CONSUMER HARRASSMENT.

THANKING YOU.
YOURS SINCERELY


SANTANU GHOSE

Dear Sir/Madam,

My name is Debashis Das, S/O Mrs. Maya Das. Though the CESC personnel has taken the meter reading of our meter as well as our neighbors, CESC has send each o[censored]s the current bill on an average reading and the current reading section of the bill is showing as *****. It is really very unfortunate that everybody's door was not closed, none of ours house is having any dog or so. none o[censored]s has gone to any vacation tour, and the most important is that the CESC person has came with the meter reading book and wrote down the reading. Still they send us an average bill. This will create a increase of bill amount on the coming month.

They deliberately done so. I am strongly oppose this and seeking your strong hand on this issue. The meter is on my mother's name. Our details are as below:-

Name : Debashis Das
S/O : Maya Das
Meter No. : [protected]
LP. No. : 110/6/12/2
Address : 63A/1E/1/1, Bosepukur Road
Kolkata-700042
(Besides Sarala Punyashram School)

Dear Sir,
It is to inform you some work on PWD road, (Nilganja Road) through CESC tender is going on since last 3 days, digging 4 feet deep trenches through our locality. It is a great inconvenience for the local people and may cause accident. No provision of temporary culverts is there. Only a promise to do the culverts be-fooling the local people is nothing but a public nuisance. An early action is highly solicited.

Thanking you.

Ayan Ghosh, WBFS, Assistant Divisional Forest Officer, 24 Parganas South Division, West Bengal.
Residence: 72 Nilganja Road, Belgharia,D.P. Nagar, Kolkata - 700056

Dear Sir,
I have left CESC ltd on Jan 2007. In-spite of following up several times the company is not clearing my PF account. More-over i have also paid dues on 25/05/2010 of Rs 21807 ,which was charged to me in lieu of 56 days o[censored]n-served Notice period. I have gone to their office and several times i send my representatives/relatives to Cesc House Office of CESC Ltd.But Mr. Subhobrato Mukherjee, Manager - PF Dept and Mrs Maitrayee have got me in a loop and unnecessarily harassing me. Every time they are asking for different requirements( like Photo identity proof, proof my employment in Cesc, etc). Each time i am providing with the relevant papers, again they are raising some or the issue. Now that i have done all necessary actions from my side- Cesc authorities are asking me to follow up with individual departments - (like Mains Dept, Pf Department etc).
Please help.

from subir ranjan das <das.[protected]@gmail.com>
to [protected]@cesc.co.in
cc subir.[protected]@alcatel-lucent.com,
[protected]@hotmail.com
date Sun, May 16, 2010 at 12:56 PM
subject Re: Sub:: Unbelievable and excessive High Amount of Bill received for the month of April2010
mailed-by gmail.com
hide details 12:56 PM (8 minutes ago)
To CESC Limited
Kolkata - 700 001
Dated : 16-05-10
Reminder - I
This has reference to my mail below against which I am expecting your reply / action .
In the mean time I would like to inform I have already made the payment against your current bill under protest.

Thanks
S R Das
for Gaurab Datta ( Consumer No : [protected])
- Hide quoted text -


On Thu, May 13, 2010 at 9:24 PM, subir ranjan das <das.[protected]@gmail.com> wrote:
To CESC Limited
Kolkata – 700 001

Sub:: Unbelievable and excessive High Amount of Bill received for the month of April2010
Ref :: Consumer No : [protected] ( GOURAB DATTA) .

· We are really shocked and surprised to receive your Bill for the month of April’10 for an amount of Rs. 4040/- (672 units !! vs 496 units of last year).
· For your information , last month ( March’10 ) Bill was for Rs. 2130/- ( 389 units vs 250 of last year)
· According to our observation last month March’10 bill itself was very high and this month this has crossed all limits.
· We are really in panic to think of the bill for May’10 ( will it be > Rs . 8,000/- !!! ?? God knows …)
· How the consumption can go up to such an extent with the same number of points and usage of electronic gadgets ??
· We have got our internal wiring checked last month itself ( after receiving your March ’10 bill which itself was very high) and found every thing to be normal.
· We doubt that something must have gone wrong with your meter itself – how will you ensure that calibration of your installed Meter is 100 % accurate and correct??
· We want an immediate interference from your end on top most priority ( within a week from this mail ) and get this issue resolved.


Thanks

S R DAS
For Gourab Datta
Consumer No : [protected]

Dear Sir,

I am SudIp Shome & my consumer no. is [protected].My last 4 months' billing are Dec.2010 - Rs.350/-, Jan.2010 - Rs.370/-, Feb.2010 - Rs.240/-, but in March 2010 it is Rs.740/-. I do not use any A.C. or any old fridge or any other modern gadgets which may consume more units. Then why ? Is there any hike in unit price in last month ? Please help me.

THANKS.

SUDIP

Hello,

I am a resident of Bhubaneswar. My house is located in an area called Sailashee Vihar of Chandrasekharpur. The local electricity distribution company is called CESCO. The houses in our locality have all been given supply from one phase. So during peak load hours in summer, the voltage drops to very low levels. Less than 100V is very common on summer evenings and sometimes it even goes below 50V. Even after repeated complaints and visits to CESCO office, they haven't done anything to address this problem. As a result, we are unable to use many of our household equipments. Stabilizers don't give any relief as most stabilizers don't operate at such low voltage levels. Please help.

Regards,
Asad Hussain

Respected sir'
I am Amit Chakraborty Son of Puspa Chakraborty.My complain is our meter 20.12.2009 burnt.But this meter is out going neutral problem.But this problem is suffering 2 months continuing before 20.12.2009.I have to 1000Rs for new meter.
My complain is why we have to pay for new meter?This matter i have complain to the zonal office from Shyambazar.My Docket number is 211209/[protected].

That time ur officer told me that in case u r not to pay ur new meter amount,we r sending our technician open ur defective burnt meter then testing our workshop,whose problem in case cese fault we supply new meter free of cost,in case customar fault have to pay new meter amount.
I asking u our old meter ur fault u return money 1000Rs or deduction our electric bill.
I highly obliege to u i[censored] action for this matter as soon as posible.
I complain cesc by internet on 20.02.2010 But cesc no action this matter,
That reason i complain indian consumer complain.

Kindly r u action against CESC for this matter i realy helpful.

Sir,
My consumer number is [protected]. My connection is a domestic one and I have total eight points running in my house in which there are two tube lights, two celling fans, three bulbs, and one night lamp. It is clear, that if I run all the mentioned points for the whole month, then perhaps, the metered may hike to 206 unit or 132 unit, but things are not going like that. I am thus suspecting fictitious billing behind such hike in the metered unit. Please do the needful. I am looking forward for an just action from your end.
Thanking you,
Yours faithfully,
Avijit Banerjee,
19/12/09.

Dear Sir, my consumer no is [protected] for the last 6 months the units consumed is being projected as very high.This can be ascertained by your record o[censored]nits consumed in this addresss for the last 5 years.
Being a senior citizen I AM MOSTLY AWAY with my children and the house is locked. But there is no change in the units consumed.
May be the meter is defective and faulty. You are requested to look into the matter urgently.and take necessary remedial action, thanking you with regards MRS MADHURI KAR C/O SRI S.C.DEY.

Dear Sir, MY consumer nois [protected] .Since the last 5/6 months the elecrticity consumed in my premises is being projected very high.The same can be ascertained by your record o[censored]nits consumed for the last five years.
Many a times I am away for months but there is no reduction o[censored]nits.
May be the metwr installed in the premises has become faulty. You are requested to look into the matter urgently and take necceary corrective action

Its a dismal situation to deposit my bills in the Laketown Bill deposit center. Its only opens for three days in a month before the bill deposit day comes and with the all the counter opens for general public and "the Agents who are depositing 10-50 bills at a time creating a great problem for all o[censored]s standing in a queue for a unspecified period of time.

CESC employees are are not coopeative about this matter at all and are more interested about the agents than general public.

I have not my October'09 and November'09 electrict Bill..

There has always been a complaint and deficiency in service on the part of CESC when it comes to dispatching the electricity bills to it's consumers. I did not receive the bills of our estate and went to CESC, Ballygunge Office to collect copies of 6 meters which are presently installed in our estate. The staff on duty of Copy Bill Section at 2:30pm as well as the Supervisor on duty at that time gave me copies of only 2 meters. They said that they are not authorised to give more than 2 Bill copies per person. When I said that I have taken leave from office to submit the bills and that I will join the queue from back 2 moer times to collect the copies of the remaining 4 bills, they laughed and asked me to go to Victoria House to collect the remaining 4 bill copies. I had to go all the way to Esplanade to collect just 4 more copies of bills. This behavoiur is totally anti-consumer and I wish someone takes it up with them.

Sir,

This is to bring to your attention CESC's new way of depriving its customers of the services that it offers in public. I am talking about CRES service. I have been requesting them over phone for sending me fresh form as the money that lies with my CRES account is about to be exhausted soon. There is hardly any response from them.

This is to inform you that I shall not be held responsible for any non- or late payment of bills due to unavailability of money in the account. I wonder whether all this is done deliberately.

I hope you will take appropriate action at the earliest.

Yours sincerely,

Samir Kumar Das
6/8, Central Park
Flat B3
LP 122/7/3
Kolkata - 700 032

Dear Sir,

I am Dibyendu Das. My consumer no [protected].100 units extra which are adding my bill. I am already complain to CESE ltd on 07.09.09 ( complain no LT/13/20995 ). but till now it is not solve.

Pls do the needful asap.


Regards,
Dibyendu Das...

All of my electronic gazets are geting damaged and I am unable to use my computer from 18:00 hrs till next day morning due to low voltage in my residence.

My address is

47/A KALIMATA COLONY
KOLKATA 108
(Near Dunlop Bridge)

Dear Sir

This is to bring to your notice that there has been very high billing in the month of Set'09.The gross amount is Rs 1600 inspite of the fact that there was no AC usage.My average bill is maxm Rs 1200 BUT THE MAIN PROBLEM IS THAT THE AMOUNT HAS BEEN BILLED WITHOUT ANY LAST METER READING. THIS IS TANTAMOUNT TO CHEATING & COLLECTING EXCESS AMOUNT BEFORE PUJAS.

I request you to correct the situation immediately. All mails to Mr. Samajpati (Of CESC are not being replied to)

regards

Devraj Bhattacharya
180,Regent Estate, Kolkata-92
[protected]

RESPECTED SIR,
THIS IS IN REGARDS TO THE DOMESTIC ELECTRIC METER OF OURS BEARING THE CONSUMER NO. [protected], IN THE NAME OF MY UNCLE SRI MONORANJAN ROY, WHO IS AGED AND AILING AT PRESENT. HE HAS EXPRESSED HIS DESIRE TO CHANGE HIS OWNERSHIP AND TRANSFER IT IN MY DAUGHTER'S NAME Sm. SABARMATI ROY. TO THIS EFFECT, I HAD PUT IN THE ORIGINAL APPLICATION OF SRI MONORANJAN ROY, DATED 14.11.2006, WILLING TO GET HIS NAME TRANSFERRED, ALONG WITH ALL THE NECESSARY FORMS DULY FILLED UP TO OUR CESC SOUTH WEST REGIONAL OFFICE, P-18, TARATOLLA ROAD, KOLKATA-700088, WHICH WAS DOCKETED FIRST ON 23/11/06 WITH THE SERIAL NO. 030418. DUE TO SOME MYSTERIOUS REASONS, NO ACTION WAS TAKEN. I THEN MADE AN INTERNET COMPLAIN TO CESC ON 25/02/08 AND THE DOCKET NO. GIVEN WAS LT/10/12080, AFTER THAT I RECEIVED A PHONE CALL FROM VICTORIA HOUSE ON 09/04/08, ASKING ME TO DEPOSIT THE PAPERS AGAIN. I HAD COLLECTED ANOTHER SET OF FORMS AND SUBMITTED THE SAME ALONG WITH THE APPLICATION OF MY UNCLE TO THE SAID OFFICE, WHICH WAS AGAIN DOCKETED BY THEM ON 15/03/08, WITH THE SERIAL NO. 053248. I HAD SENT MY REPRESENTATIVE SEVERAL TIMES AND WENT THERE PERSONALLY AND MET Mr. SUBIR MAZUMDAR AT COUNTER NO.13. HIS BEHAVIOR WAS NOT EXACTLY CORDIAL AND I WAS ASKED TO WAIT FOR A FEW MONTHS AS HIS VERSION WAS THAT IT TAKES SEVERAL MONTHS TO GET THE NAME CHANGED AS IT IS A COMPLICATED AFFAIR. I DECIDED TO WAIT BUT TILL TODAY NOTHING FRUITFUL HAS OCCURED. MY REQUEST TO YOUR GOOD OFFICE IS TO KINDLY SETTLE THIS SMALL MATTER AT YOUR EARLIEST, AS MY UNCLE IS VERY SICK AND IS UNABLE TO MOVE AROUND.