Club Mahindra Holidays Complaints & Reviews

We are requesting for termination of membership due to death of co applicant, my wife and my self ill...but club mahendra is delaying and harrassing me by sending ASF notices in liew of termination.(please see my attached submission)

Please find my pleas as under...

Re CLUB MAHENDRA MEMBERSHIP NO285761 –SUDHIR KUMAR JAIN and Co applicant RASHMI JAIN

Synopsis of case…..
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We have taken club mahindra membership before one year. Mr fahad came to our home and explained about the packages out of which we chose one and did the down payment. After that we got a call for verification and registration that time we got to know that there is some 14000/_ membership fees every year which we were not told during the meet with fahad while explaining the packages. Now when we have come to the club mahindra ganpatipule resort we have been told that breakfast is not included in the package. But this specifically i had asked to fahad whether the stay includes breakfast and he had clearly said yes. These are all contradictory statements in the services you say and actually you give. When called fahad he says no it actually doesn't include the breakfast, yes you have to pay yearly membership fees... If he knows it then why it is hidden at the time of taking membership. We are just not happy with the membership as the expenses we were not told clearly. After so many arguments the relationship manager says madam, please don't call me. We want to cancel are membership, please help us in that.

My membership id. Is 2790268 and interaction id. Is 11640365. My emis for the membership were paid/completed in 2015. Some 10-15 days back i saw a pop up in my dashboard under payments stating that gst differential to be paid is inr 802.37. I didn't get it because how can you charge present tax on a transaction that was made in the past i. E.2015. It's completely illegal. I complaint about it on dec 5, however, still the query remains unresolved.in...

Fraud company. No sincere responses they make even after calling them for 8-10 times and mailing themfor 3-4 times. The services of some resorts are worst than a one star hotel. While purchasing they make alot of promises while after the same they stop even picking up d call and stop responding over tha mails as well. The category of rooms they provides to the members is worst than a two star hotels, no assertive room services, no active responses made by them even after complaining over and again.
I want to withdraw with this organisation with refunds and compensations.

My name is chintan thakkar, i have club mahindra membership but due to bad experience from club mahindra staff, i cancellation within 10 days for full refund. As per their policy it takes 45 days to cancel the contract and refund in 15 days.

However after so many attempts to contact and push for the same they started the process after 90 days (3 months almost) and asking time for 15days more. This is ridiculous, whenever call said corporate will give u call and email you regarding so when they call, always make fake promises and whenever i asked for written email what they are stating, they just dont do it and not even bother to call and intimate what is the status..

Really fake people, never go for membership its just an harrasment and hold our huge money for long and never pay any interest. If we hold their money or pay in emi they charge for late fees now who will give me interest for my payment... Worthless hopeless.. My mem no. 2776101, name of memebership is chintan p thakkar, ahmedabad, gujarat they say any query email to member realtions and when email to them just revert back with processing in progress and all matter is with corporate people and dont even give no. To call corporate guys. These corporate from ahmedabad, gujarat is hopeless never give proper call back and whenever cal also give fake statement without any written notification.

Membership id 2786777
Reg no [protected]

मेरा membership cancellation का process chal रहा है। मैंने club mahindra का जब फॉर्म भरा था तो अपनी email [protected]@gmail.com बताई थी पर जब भी मैं अपनी इस email id से club mahindra से cancellation का status जानने के लिए कोई भी conversation करता था तो मुझे हमेशा reply आया कि ये आपकी authentic id नही है।जब मैंने club mahindra की app में जाकर email चेक की तो उसमें email [protected]@gmail.com थी।पहली बार मे मुझे लगा कि गलती से 1 digit कम हो गई है।पर जब मैंने सही से चेक किया तो देखा कि मेरी email id से मिलती जुलती एक id बनाई गई और उस id में बनाने वाले ने अपना no verified किया था ओर उसी id को जानभुझकर डाला ताकि मैं किसी भी प्रकार का conversation न कर सकूँ।ओर जिस employee ने ऐसा किया उनका नाम है अविनाश शुक्ला और उनका no [protected]।इसी no को उन्होंने मेरी मिलती जुलती id में verified किया।ताकि सबको लगे की [protected]@gmail.com की जगह गलती से [protected]@gmail.com टाइप हो गई होगी।पर ऐसा एक प्लानिंग के तहत किया गया ताकि मैं कोई भी कन्वर्सेशन न कर सकू ओर मेरे behalf में वो conversation करते रहे।

I have received a call from "nisha" on 1st dec 2017 for a club mahindra 45mins presentation in hotel hilton, chennai. She said post attending the presentation will get club mahindra gift voucher for 3days/2nights. But i didn't receive any gift voucher till now. Don't believe and go for such a presentation, its is just marketing strategy. I am daily calling nisha and asked for gift voucher, she is saying it is in process. I am fed up with this. It is waste of time and money!

Some one called from club mahindra holidays n they told u r the winner of lucky contest, come n collect the free voucher. I went on november 2017 at hilton hotel, chennai.. They asked the permission to tell about mahindra holidays. And they said it's not compulsory but we must provide the free voucher, whether u join the member or not. We spent 45 minis there..
Finally they told the free voucher will send through ur email. But till now i didnt get any voucher from mahindra holidays. And they used my email id only for the purpose of promotion.. Daily i get the mail from club mahindra promotion basis.. I called the customer care number and they told we will convey the message to the concern authority people. Till now didn't get any information. No worth for my time, which i spent with mahindra holidays people at hilton hotel
Club mahindra is not follow their promise, then how can i trust u and join ur membership with 25 years...

Dear sir,

I have paid rs.27680/- against member ship club mahindra holidays,
On[protected] at vapi.

I got phone call from club mahindra office and telling me that you are selected for free coupon to stay in club mahindra hotels 2 n + 3d tour. So, you come and collect your coupon from hotel silver leaf.. Vapi. And they said that you have to come with your family only.

I visited in hotal silver leaf.. At vapi.

They have started convincing me to have club mahindra membership.
I said him that i have fund problem then they have said will give you installment payment system for 12 month... Etc. They said if you are not interested then also you can cancel it.

They were said pay now then and then you will get this offer and i have paid them rs.27680/- by hdfc bank debit card.
Next day i have infirm mr. Sanket. S (Sales person) who had given me this package.
I have said him next day moring by calling him on[protected] that i am not interested in membership. I am unable to pay the membership amount rs. 276800/-
He said now you send email to [protected]@clubmahindra.com.
I sent email on given email address they are not responding for refund payment..
I am attaching my all conversion email.. Sending email.. Calling to sanket. S. (Sales person - on mob-[protected]). He said your refund is process from our end. I said please send written email.. But he is not providing any written confirmation for refund,
Kindly help me in this regards will be great help...
Regards,
Ashok saparia & hansa saparia.
—
Attached is the email communication with club mahindra...

Dear sir / madam,

Sub : regarding cancellation of my club mahindra member ship : application no:aug/201725yrs/183271

This is to inform you that i have paid amt.27860 on dated:[protected] through hdfc debit card.

Myself ashok saparia and my wife hansa saparia has decided not to join the membership with you due to finance issue.

Requesting you to kindly cancel the membership application and refund the advance payment rs.27860 which is paid during your visit at vapi.

Note :
I have already informed to mr. Sanket. Sahuji on the next day of signing the member ship form. Dated:[protected].

I got call from you for member ship confirmation related and there also i have informed to your executive for cancellation of my application and refund.

I hope you are taking immediate action for refund.

Regards,

Ashok saparia
Hansa saparia
Vapi.
Mob-[protected]
Mob-[protected]
Ashok saparia

3:53 pm (43 minutes ago)

To sanket. S, club
Dear sanket.

As discuss with you,
Advance payment refund process is activated at your end. Please let me that when i will get my money.
As i have urgency for medical treatment of my parents.
Kindly confirm earliest...

Regards,
Ashok saparia
Hansa saparia.
[protected]

— forwarded message —
From: ashok saparia
Date: sat, dec 2, 2017 at 9:54 am
Subject: re: 'mhril=[protected]' your club mahindra membership.
To: club mahindra holidays

Dear sir / madam,

Sub : regarding cancellation of my club mahindra member ship : application no:aug/201725yrs/183271

This is to inform you that i have paid amt.27860 on dated:[protected] through hdfc debit card.

Myself ashok saparia and my wife hansa saparia has decided not to join the membership with you due to finance issue.

Requesting you to kindly cancel the membership application and refund the advance payment rs.27860 which is paid during your visit at vapi.

Note :
I have already informed to mr. Sanket. Sahuji on the next day of signing the member ship form. Dated:[protected].

I got call from you for member ship confirmation related and there also i have informed to your executive for cancellation of my application and refund.

I hope you are taking immediate action for refund.

Regards,

Ashok saparia
Hansa saparia
Vapi.
Mob-[protected]
Mob-[protected]

On thu, nov 30, 2017 at 9:16 pm, memberrelations wrote:

Dear mr. Saparia,

Greetings from club mahindra!

Thank you for writing to member relations.

This is to inform you that we are forwarding your request to the concern department and they will get in touch with you soon.

Please write back to us in case you need any further assistance.

Thank you for giving us the opportunity to be of service to you.

Warm regards,
Vidya padaya
Member relations.

Login to www.clubmahindra.com and make reservations, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your
Member id.

Just sms help to [protected] for any membership related information.

All new club mahindra mobile app is now available on play store and app store. Download now google play (Bit. Ly/2dfojou) and app store (Apple.co/2ezdnot) and experience host of new features.

For feedback, enquiries and service requests please call[protected]* or email [protected]@clubmahindra.com.

If you are calling from outside india please dial [protected].
*business timings: 9:30 am to 06:30 pm, monday - saturday. Closed on sundays and public holidays.
Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error,

First of all I am not able to contact club mahindra by any means - call / email.
I tried number of times their toll free number and another Chennai number but no luck. Sent email to member relations but only once they responded that they will get back within 2 days. After 3 days one reply came asking to submit KYC and cancellation request but it was not clear what I need to send and also no info provided about refund so I asked more details but nobody responded after that despite of 3-4 follow-up emails.This is truly ridiculous !! Very poor support.

After many follow-ups, one person called me after a week and said that no refund will be given and also if any EMI received by them won't be refunded as well. Refund is only for members who fully paid membership fees.Then I asked a question where it is mentioned in policy that refund is only for fully paid members? then he has no clue and said that I'll check and get back but he did not come back since 3-4 days then again I tried to reach by mail/call but no response.

This is not ethical since I have not started using membership yet so they cannot simply take all money. May be some admin charges, interest etc can be deducted but simply eating all money is not acceptable at all.

I raised another question:
Suppose if I pay full membership amount 280K at the time of registration and then I want to cancel after 11 days of membership then what will happen?
But no response from them.

Did not expect such a poor support and ambiguous policies from such a Big brand where they keep on talking about customer Trust on Mahindra but this is not realistic based on my experience and so many similar complaints in this forum.

Hello Club Mahindra, if you are reading this complaint then please provide me satisfactory answers to my questions and do the needful to cancel membership and arrange for the refund.

I, shrikrishna anant sawant informed for cancellation of bliss membership and refund for full amount due to false, mismatch information given by sales person richard, andheri mumbai office. On telephone mahindra club person agreed on telephone for refund and forwarded request to concern dept. But even after 2 & half month (21.9.2017) i have not received my money back. I have send mails but receiving only auto generated mails. No response on helpline. It is clear indication that what type of poor service club mahindra providing to members.
My mail is [protected]@gmail.com

I am a member since 01/01/2012 my user id is 2162506 paid all installment even amc for 2012 paid

I hv not availed even single year holiday
Requested them to refund my total amount of rs.3, 75, 434/- after deduction of their administration charges if any. But they refused
The amount which they hv taken/charged is advance against services to be availed and not against goods which is sold. Once services not availed why & how they deny for refund??? Validity of my membership is up to 31/12/2036.

Pl suggest some way out.

I am pawan kumar garg customer id. 2767441.
I purchased this membership on 30th june 2017 with false commitments and fake offers.
But no offer given they allways say some technical error from 30th sept. 2017 they said we are working on our complaint but no reply received only auto generated mail receieved we are working and working still working. Even i asked for booking they again said we are searching & searching again. Once they said booking is not possible for your this membership.
Then i asked them for refund my payment given to you they said we will check and reply and passes 20 days more then on 7th dec 2017 said refund is not possible we have no false commitment and fake offers and said we will call you back in evening 7th dec 2017. I asked for commitments made by you had recorded so please give me clip of that conversation but they don't give me.
I am not so educated that i can write more things but i want my refund and for my refund i can make more regal expenses for my refund, so that no more fools can be made by this company.

Dear ms. Datta,

Greetings from club mahindra!

This is with reference to your club mahindra member id - 2782053.

We confirm you that your cancellation request has been raised in the system & your contract would get cancelled within 60 days. We would also like to inform you that your full refund would also get processed within the same tenure.

We sincerely regret that we were unable to retain you as our valuable member, but we are confident that at some point you will give us an opportunity to showcase our service standards & regain your confidence.

Should you at any time in the future, reconsider your decision, we shall be happy to welcome you back to the club.

Please feel free to contact us for any further clarifications.

Thanking you & assuring you of our best service always.


Warm regards,
Anjali chhabra

This is the mail i received. Timeline is nearing deadline on 11th december 2017. No response from club mahindra despite repeated mails.
Don't understand why they take so much time to refund my own money.

Again no solution from club mahindra and fake promises, as a member i requested for cancellation within 10 days for full refund. As per their policy it takes 45 days to cancel the contract and refund in 15 days. However after so many attempts to contact and push for the same they started the process after 90 days (3 months almost) and asking time for 15days more. This is ridiculous, whenever call said corporate will give u call and email you regarding so when they call, always make fake promises and whenever i asked for written email what they are stating, they just dont do it and not even bother to call and intimate what is the status..
Really fake people, never go for membership its just an harrasment and hold our huge money for long and never pay any interest. If we hold their money or pay in emi they charge for late fees now who will give me interest for my payment... Worthless hopeless.. My mem no. 2774044. They say any query email to member realtions and when email to them just revert back with processing in progress and all matter is with corporate people and dont even give no. To call corporate guys. These corporate from chennai is hopeless never give proper call back and whenever cal also give fake statement without any written notification.

My name is mahesh manjrekar and i have membership with mahindra holidays for past 12 months. My membership no is 2734751.

For past 1 year i have been facing issues with mahindra holidays. I had also complained earlier this year against the sales representative mr shashi and demanded cancellation of membership. Thereafter the company officials had contacted myself and assured better service.

The membership was sold without disclosing all facts. I have been trying to book for past few months but they come up with some conditions. Few days back i enquired about booking at lonavala resort for january'18 where i was informed it will be open on 4th dec. Today when i called i was informed i am not eligible for weekdays as there is priority for purple n red groups. Similar is the case with my 5 days complimentary holiday. There are so many conditions of booking 15 days in advance to selected resorts etc.

The conditions are such that it's impossible for members in lower group to have any bookings. It's like the members have to wait for leftovers.

The company is misusing the brand name "mahindra" to make money from the public. With no services guaranteed this is like phonzi money making scheme.

Today i had to force the telephone executive (Shirley) to lodge my complaint for membership cancellation. I was assured someone will call me in 2 hours but no one called. The complain no is[protected].

I have paid all the dues & emi on time without availing any holiday/service since taking membership.

I am utterly disappointed with the company and demand my entire investment be refunded to myself without delay. I am not interested in continuing with the membership.

Regards

Mahesh manjrekar
[protected]

We have booked a membership at club mahindra on 30-sep-2017 for white studio apartment. We were promised with two gift vouchers worth 4 nights 5 days.

We said that "we'll use that and then confirm our membership and proceed" but with repeated follow ups and lot of efforts, we are not able to get bookings in any of the resorts that we requested for. Also we requested to postpone our emi start month from nov 2017 to jan 2018 thru' an email to [protected]@mahindra.com for which we never got any confirmation.

The sales person who attended was mr. Annadurai. He has stopped responding to our calls or messages. There is absolutely no support from club mahindra side.

We are not happy with your service. Therefore, we don't want to proceed with this membership with club mahindra, so, you cancel our membership and refund the initial amount that we paid, which is inr 35220/-. Send the refund by a cheque favoring us.

We don't want to waste our time any further with club mahindra.

Our membership no: 2782130

I have purchase your product 3rd dec today is 4th dec 2017. I am not interested to buy your product because your executive is sale is forcefully. Pls make my payment refund which is pay 37220 i favour of mahendra club through my credit card. I am requested to you pms refund my money back. Your represtative misguide me and your reviews is not also good. So pls cancel it during your cancelation period is 10days. So i have cancel it same day. So pls refund my money. I shall be very thankful to you. I hope company will understand his reputation.

Anjali pahwa
Email id is [protected]@gmail.com

I have been call for some explanation of club mahindra holiday i have hear all they told but i want first check how booking works so the gentleman mr sachin at vadodara issue me one gift voucher for 2n/3d stay and ask me to book in off peak period but when i am trying there is no any place where i can get 2n/3d only showing for 1day and you can't book this is what they fool all

I have never seen such a pathetic service and response anywhere except club mahindra once you become a member, no one is bothered to resolve your query or issue.

They simply dont take care of our issue's, sales team is interested only in obtaining number game of member's as per the given target to them, after that they are very silent and selfish. I am escalating my issue since last 3 months to the customer care team and also to the sales person mr keyur shah from rajkot but no one is taking an effort to resolve my complaint from any angle.

I would suggest you all to take in writing from club mahindra when they approach for a membership because they are not being on their committed words. To be more precise i would suggest you to never become a member of club mahindra because no one is there to listen your complaint as whenever you call to the customer care you dont get chance to talk with any of the executive they only say press to get back a call but trust me i have never got a call back from club mahindra in these 8 months of my membership.

My issue is not yet sorted by them as almost 7 months have passed but they are least bothered of my complaint, from 4 days i am putting a mail to customer care that i dont want to continue with club mahindra so refund me my total amount paid to you in these 8 months with interest and also to stop my emi which gets debited in my account on every month at 7th, but see the tragedy that none of them took an effort to revert my mail nor did anyone call me back till date.

Its better to invest your money in some other ways rather than spoiling your hard earned money behind club mahindra membership, its simply not worth it.

Last time also i had to complaint on consumer complaint after that they had started calling me, so every time we have to spare time behind escalation's after that they get time to revert.

I have given an strict instructions to them on mai in these 4 days that refund me my total amount with interest paid to them till date but they dont have time to resolve your complaint. They are only interested in making a member and service level is zero in club mahindra, and never ever take membership from mr keyur shah who is based at rajkot else you will be deserving the pain like what i have got in these 7 months.

Hope so now they get time to revert for my complaint.

Regards,
Dhiren.