Club Mahindra Holidays Complaints & Reviews

I made a booking in club mahindra holidays. They didn’t inform me the variable maintenance charges and hence i decided to cancel my membership. I informed them just 3 days after my signing my form. Each time different person calls me and asking for 3 days time. It is almost 3 months now, and there is no proper response from the company. Brand “mahindra” is definitely not customer friendly. Also will never recommend such brands.

We are requesting for termination of membership due to death of co applicant, my wife and my self ill...but club mahendra is delaying and harrassing me by sending ASF notices in liew of termination.(please see my attached submission)

Please find my pleas as under...

Re CLUB MAHENDRA MEMBERSHIP NO285761 –SUDHIR KUMAR JAIN and Co applicant RASHMI JAIN

Synopsis of case…..

1.1) We got membership wef 1.10.07 till 30.9.32.
After availing club facility for 2 years, my wife fell very ill .
There after we requested to terminate the membership or transfer to some willing members by club at discounts. However the club neither terminated the membership as per our request nor transferred to any new member at discounts and continued to send us ASF bills.
1.2) Since my wife was ill and I could not go to resorts leaving her alone at home, we could not have used membership for genuine reasons. Also in our family we had a teenaged daughter only as the family ( her DOB is 29.5.96.to authenticate genuineness) .
My wife, Rashmi jain ( co applicant) expired on 24.4.2013, after remaining in coma for few months in escorts Hospital Delhi. There after I again requested club Mahendra to terminate my membership as I can not avail the benefits. In jan 2014 I got operated in my right eye due to retina got detached .
1.3 After my eye retina operation again I requested club to cancel my membership as there is no one to use .They kept asking me to find some one to transfer it and kept sending accumulated ASF bills .This was disturbing me too much as the high handedness and not being reasonable with a genuine death of a co applicant /and incapacity of the other member to avail member ship benefits.
1.4 No action was taken by club towards termination of membership and refunds to me and they continued sending the ASF accumulation notices for 7-8 years after 2009/2010, which further disturbed my already troubled state of mind for years .(termination is specified in clause 6.2 of membership rules.)
Thus I have approached to get the remedies and justice to your good self.

[protected][protected][protected][protected]----
2.0) Details of the case…..
2.1)As per clause 5.1 of applicable club mahendras membership rule 1-1/10-05
Following is stated
Quote … A member shall pay ASF In advance for the year within such time as stipulated by MHRIL from time to time. Unquote

2.2) As per clause 5.2 of membership rule following is stated..
Quote
A member cannot avail of his/her/it Holiday Entitlements Unless the ASF is paid in full.
Unquote

2.2 a) As per clause 5.5 it is stated
Quote…the ASF Is payable even if the member does not avail his /her/its holiday during a particular year and the member specifically agrees to the same
Quote
Note …The rule 5.5 fully contradicts rule 5.1 and 5.2 given in point 2.1 and point 2.2 above and is thus void/voidable as per law.Any rule which violates /contradics other set of rules in the same category, should be declared as null and void .(pls ref points 2.1, 2.2, 2.2a above.)

2.3)As per clause 6.1(b)…
Quote…
In the event of termination of CMHM by MHRILor the member shall be entitled to the refund of the EF paid after deducting the amounts set out in clause 6.2.The member shall not be entitled to any refund of the AF.For the sake of clarity, the membr shall not be entitled to the refund of any service tax that may have been paid by MHRILin connection with the CMHM.…….
Unquote.
2.3a)as per rule 6.2 following is stated about EF/ refunds..

QUOTE..
6.2 …Upon termination, the following deductions shall be made by MHRIL from the amounts paid by the Member towards th EF…
a)Pro rated EF for the period (in years)from the start of membership usuage period to the date of termination .Part of the year shall be treated as full year for the purpose of calculating the deductions .
b) outstanding ASF together with interest if any .
c)taxes due
d)cost of holidays enjoyed by the member in excess of entitlement .
e)any other amount(s) due to MHRIL .
2.4)As per clause 1.5 of said rules, following is stated….
Quote
Membership fee means total fee payable towards CMHM as per the price structure fixed by MHRIL from time to time and shall comprise of a non refundable one time admission fee (AF)for enrolling into a CMHM being 60% of the membership fee and an entitlement fee (EF)PAYABLE TOWARDS PROVISION OF ENTITLEMENTS(excluding those set out in clause 1.10)by MHRIL during the membership usuage period being 40% of the membership fee and includes taxes as applicable.
Unquote.

2.4 a) As per clause 2.3 of the club rules, following is stated….
Quote…
The applicant recognizes that the AF(Admission fee) is payable by himfor MHRIL’s goodwill reputationand brand equity and after having being satisfied before joining with the quality of the CMR’S, quality of service and facilities and is therefore not refundable under any circumstances.
Unquote.

2.5) clause 1.10 of the said club rules defines ASF as under…
Quote…Annual subscription fee (ASF)meansthe annual fees payableby a member towards utilities, upkeep, upgrade and maintenance of CMR and other services provided by MHRIL in connection with CMHM.
UNQUOTE.

2.6)As per clause 1.1 MHRIL is used for …Mahindra Hoildays and Resorts India Ltd.
CMH ….is used for …club Mahindra holidays.

2.7)As per clause 1.3
CMHM is used for …Club Mahindra Holidays membership.

2.8)As per clause 1.6 of said rules …
Term CMR is used for …Club Mahindra resorts
Item 2.9 ) following are contents of my Mail dated 26.3.2014 time 12.06 pm, sent to club Mahindra ….
Quote… Dear sir/Madam
Sorry to inform that my wife rashmi Jain has expired in 2013 after prolonged coma in escorts hospital.
subsequently in January 2014 I have suffered right eye retina detachment and under going lasers at Dr Shroff eye center kailash colony, delhi.Now I have only a minor daughter in my family and not likely to use my membership since I cannot visit any remote /hill station now.
Kindly cancel my membership immediately due to these circumstances so that occupancies do not go unutilized any more and refund money after all deductions urgently as per rules under death /incapacitation to go around places as per aggrement .
Unquote.

2.10 ) .
Mail dated 11.11.2011 time 12.17 hrs is quoted below …
………………………in case you do not get a willing new customer even at 50%, kindly treat my policy as cancelled without informing me as under no circumstances I can use it any more.
Unqute.

2.11 ) As per my mail dated 1.12.2011..time 12.23 pm…..
Quote…Dear SIR ….This is to authorize Club Mahendra to arrange for transfer of my membership to a prospective new member at discount and make refunds to me as admissible after deducting any processing fee/dues.
Un Quote.

2.12 )
Mail dated 12.6.2017. time 8.30 pm…
Quote….Dear Sir/Madam
Pls refer to my earlier trailing mails and please treat my membership as cancelled ………
Unquote..

Point 2.13) following is one of the mails sent to me ON 1.12.17 AT 5.17 HRS from club mahendra asking me to pay reduced amount of ASF THROUGH A TRANSFERRED MEMBERSHIP…..
QUOTE…
Dear MR jain
Greetings from club mahendra, thank you so much with your valuable time with us .In continuation with your mail and discussion with us dated today trust we have been able to resolve the concern raised to the best of our ability.we would like to inform that regarding your transfer of membership we have informed our respective branch team to connect with you and explain the process and transfer charges .As we already communicated via email earlier, below would be the best possible options in terms of waiver on your membership.
Unquote..

2.14) I had also written many other mails and also communicated on phones to express my request to the cancellation/transfer of membership due my genuine reasons and even expressed to treat my membership as closed ir respective of amont of refunds.However with no results, after pleading with so many years to decide
and hence I have lost confidence on club mahendra in helping my case, --action on which, is too much delayed now, I do not wish to dealy it for further for months and years like this…. and hence, I pray for your kind intervention at this stage .
[protected][protected][protected][protected][protected]-----

3.0 My contentions and pleas …..
Point 3.1) My request for termination/cancellation is as permissible per clause 6.1(b) of membership rule (please refer item 2.3 above for details.) a member can ask for termination without assigning any reasons as per clause 6.1b of club rule.There is no requirements of assigning any reason for termination whatsoever .
Point 3.2)Club Mahendra is sending claims for pending ASF DUES .
My contention is as under …. As per rule 5.1 …a member SHALL pay ASF In ADVANCE for the year (pls refer point ..2.1 above for details )
Also as per rule 5.2 ..a member cannot avail of His/her holiday entitlement unless ASF IS PAID..(Refer point 2.2 above.
This mean clauses 5.1 r/w 5.2 it is clear that if a member could not( or did not) pay ASF In advance and had not been provided with the club entitlements till advance is paid … in line with rule 5.2, there is hold up of club facilities ….…..
That clearly implies that, as long as the member has not paid the ASF in advance, he/she will be debarred from availing the holiday entitlement and that implies further that as and when the member is able to pay/pays that due ASF he/she will avail the holiday entitlement and, further ASF, will be payable only in advance, to avail the further holiday entitlement and so on…..as clearly stated in rule 5.1 r.w rule 5.2.That means ASF has to be always paid in advance and facility availed …there is no question and situation of paying ASF later and thus no question of arrears under no circumstances …if rule 5.1 IS TO BE HONOURED as it intends (ref point 2.2 above )
Point 3.3) Therefore question of subsequent ASF ( advance )is illegal as his/her holiday entitlements as per rule 5.2 are already on hold AND the intention of legislation in framing rule 5.2 clearly means that the membership entitlements will not be available any time ADVANCE ASF IS unPAID for the year .(refer point 3.2 above)
Point 3.4 ) once holiday entitlement is heldup if Advance ASF is un paid ..question of subsequent years advance ASF will not and thus should not arise .
So holiday entitlement is only against advance payment of ASF as per rule 5.1 r/w rule 5.2 and will remain on hold till that ASF is paid in advance .(reference points 2.1, 2.2 above)
There fore subsequent ASF in ADVANCE CANNOT FALL DUE and billing a member who is already put ON hold for benefits, Is arbitrary, unreasonable and illegal and an unfair trade practice.(PLS refer point 3.3 above)

Point 3.4a)the clause 5.5 of the said rules is in direct contradiction and against the intention of clauses 5.1 r/w 5.2 .
On one hand in clauses 5.1 and 5.2 together it is being said that if advance ASF in a year if not paid, them membership entiltlement will not be given…and immediately after that clause 5.5 says even if member does not avail his holidays, ASF will be payable ……..
Then what is the purpose of stopping the member from usage of membership benefits if ASF is not paid by him in advance and if he/she has to in any case pay ASF arrears ..….How could contradictory clauses 5.1/5.2 and 5.3 go together with in same set of club rules …. So the clauses are telling opposite things and make the rule void and voidable.(ref points 2.1, 2.2, 2.3 above).The clause 5.3 cannot co exist with rule 5.1/5.2 in same rules and either of them must go for proper validity of rules… …otherwise they are void/voidable rules.(ref oints 2.1, 2.2, 2.2a above.

Point 3.4b) ALSO clause 6.2 (b) contradicts points 5.1 r/w point 5.2 ….with clear reasononing that existence of clauses 5.1 and 5.2 does not allow any possibility of outstanding ASF WHAT SOEVER as as per rule 5.2 ASF is always payable in advance against membership usuage……so no advance ….no usage……so how it can be allowed to remain outstanding.!!!
(reference point 2.3a above and ref item read at the rule 6.2b)
Point 3.5 ) Sir, My contention is that Charges for AF (admission fee )as per clause 1.5 r/w clause 1.10 are 60% of membership fee. That means if in some case if the membership fee for an entitlement say RED two room is 5.0 lakhs, then out of it, RS 3.0 Lakhs is being taken as AF .(PLS REFER POINTS 2.4 R.W POINT 2.4a above. )
Also PLEASE NOTICE THAT As per rule 1.10, it is EVIDENT that AF (60% OF MEMBERSHIP FEE )is being charged for items such as ---MHRIL goodwill, reputation and brand equity …..THIS IS QUITE UNREASONABLE and against a fair trade practices and should not be allowed to be charged from customers.
As Charges of Good Will, brand, reputation etc are chargeable only while selling /transferring the ownership of brand, so it should not be allowed (ref point 2.4a )
Point 3.6 Club Mahendra income heads…… CLUB MAHENDRA Is CHARGING FOR ASF and EF to cover all their expense heads and AF (ADMISSION FEE)which is not covering any expenses heads BUT ONLY is being charged for its goodwill …how club mahendra is showing in Books needs to be investigated in line with fairness of trade …..or they have to charge this amount against some other additional head and not good will ….. !!!(ref point 2.4a r/w point 2.3, 2.4 above)
In addition to above point 3.6 Also it may be noted as under ….
a) for regular utilities/maintenance expenses of consumables etc members are being charged ASF In advance for usage as per clause 1.10, 5.1, 5.2 (refer point 2.5, 2.1, 2.2 above for reference )
b)and for the duration of member ship EF (ENTITLEMENT FEE )for entitlements of studio/one room/two room buildings etc …a proportionately EF(Entitlement fee is being charged as given in clause 1.5 r/w clause clause 6.1 (b)..(ref points 2.4 r/w point 2.3 )
=======================================

4.0 My submissions…

Point 4.1 that termination of my membership with refunds should be immediately done as per rule 6.1(b)…(reference point 3.1 r/w point 1.2 and 1.3 above )

Point 4.2) That no ASF should be charged while calculating refunds .
ASF is payable only in advance as per rule 5.2 and
Charging SUBSEQUENT Arrears for ASF is arbritrary and illegal and baseless and against the vary rules 5.1 r/w 5.2 of membership .
Only one ASF can fall due at any one time and till that is paid in adavance, member cannot use membership(as per clause 5.2….as ref in point 2.2 above .so there is no question of other ASF BEING ASKED IN ADVANCE or subssequenly (Rererence points 3.2 r/w 3.3 r/w 3.4 above)

Point 4.3 Charging of AF(admission fee )only on account of goodwill, reputation and brand name pf company (refer rule 2.3 as described in point 2.4a above), as 60% Of total fee charges is highly unfair and unfair trade practice.
GOOD WILL .REPUTAION, and BRAND NAME cannot be charged from customers in a fair market .these are allowed only in sale proceeds of companies .
To set various costs already ASF as defined in rule 1.10 payable towards maintenance/Utilities and other running expenses and EF chargeable and vary as per the main entitlements viz blue, white, red, spread over 25 years as defined in rule 1.5 r/w rule 6.1(b)r/w 6.2(a)

Point 4.4 AS my member ship should have been terminated after availing only 2/3 years, on my request and also non payment of advance ASF, My Refunds should include pro rata EF PLUS AF both along with prevailing interests .
No ASF should not be chargeable NOW after 8- 10 years which has to be only paid in advance if benefits had to be availed as per rule 5.1 r/w 5.2 (ref points 4.2, and point 3.4b above )
[protected][protected][protected]---

5.0 It is thus prayed as under…….
In view of all the above facts and reasons, It is prayed as under….
Point 5.1 That my membership is duly terminated under clause 6.1 b of the said rules (reference point 4.1 above r/w 2.9 above )
Point 5.2 it is also prayed refunds please be made as per my submissions vide points 4.4 above and my resonings vide given in points 4.2 and 4.3 above.
The refunds may include interest @24 % for delays in refunds .Also a suitable compensation for harassments caused to me on part of club mahendra may please be accorded to deter them to repeat such things with other consumers.(ref points 4.2, 4.3 above)
Point 5.3 )ALSO IT IS PRAYED For benefit of all other consumers, Club Mahendra should be advised and prevented from charging ASF arrears which is against their own rule 5.1 r/w 5.2 with reasons given in point 4.2…that ASF is to be paid in advance against the facility ir the facility and there is no scope of its falling pending as the facility will not be given till ASF is paid in full in advance, the rule 5.2 loudly and emphatically says.! (ref point 4.2)
Point 5.4 club mahendra is making unfair trade by charging 60% as ADMISSION FEE in the name of their GOOD WIILL, REPUTATION, BRAND and not for the purpose of any expenses in maintaining the resorts as clearly reflected in their clause 2.3 of the said rules.
It is prayed that the same should be disallowed and club Mahendra should be prevented to continue this unfair act as Charging ADMISSION FEE for items such as GOODWILL, REPUTATION, BRAND amounts to unfair trade practice.
This should be part of entitlement fee EF, over membership period of 25 years and should be refundable on pro ratio basis . charged (ref point 4.3)As a fair trade practice admission fee cannot be more than 5-10 Percent of total fee of membership of 3 lacs or so as per the entitlements of BLUE, WHITE, RED, and as per apt sizes…taking admission fee as non refundable 60% is huge amount and is totally arbitrary and against fair trade practices and unlawful and hence should not be allowed buy the courts of justice I plead.
Thus please protect the interest of consumers from this on going unfair trade practice of charging 60% fees only for goodwill, reputation, brand and not to offset any expenses of company as given in rule 2.3 (refer point 2.4a above )

If AMOUNT OF charges of good will /reputation are allowed from customers, then there will be chaos and others like Hospitals, automobiles, telcom companies, hotels, airlines etc will start on similar lines and will charge and pocket 60 % from customers on account of Goodwill and from remaining 40% they will offer the services and goods!!!
Sir, Surely this is a case o[censored]nfair trade practices and should be immediately stopped in the interest of consumers, I so pray to your goodself .

Submitted and Prayed as above.

We have taken club mahindra membership before one year. Mr fahad came to our home and explained about the packages out of which we chose one and did the down payment. After that we got a call for verification and registration that time we got to know that there is some 14000/_ membership fees every year which we were not told during the meet with fahad while explaining the packages. Now when we have come to the club mahindra ganpatipule resort we have been told that breakfast is not included in the package. But this specifically i had asked to fahad whether the stay includes breakfast and he had clearly said yes. These are all contradictory statements in the services you say and actually you give. When called fahad he says no it actually doesn't include the breakfast, yes you have to pay yearly membership fees... If he knows it then why it is hidden at the time of taking membership. We are just not happy with the membership as the expenses we were not told clearly. After so many arguments the relationship manager says madam, please don't call me. We want to cancel are membership, please help us in that.

My membership id. Is 2790268 and interaction id. Is 11640365. My emis for the membership were paid/completed in 2015. Some 10-15 days back i saw a pop up in my dashboard under payments stating that gst differential to be paid is inr 802.37. I didn't get it because how can you charge present tax on a transaction that was made in the past i. E.2015. It's completely illegal. I complaint about it on dec 5, however, still the query remains unresolved.in...

Fraud company. No sincere responses they make even after calling them for 8-10 times and mailing themfor 3-4 times. The services of some resorts are worst than a one star hotel. While purchasing they make alot of promises while after the same they stop even picking up d call and stop responding over tha mails as well. The category of rooms they provides to the members is worst than a two star hotels, no assertive room services, no active responses made by them even after complaining over and again.
I want to withdraw with this organisation with refunds and compensations.

My name is chintan thakkar, i have club mahindra membership but due to bad experience from club mahindra staff, i cancellation within 10 days for full refund. As per their policy it takes 45 days to cancel the contract and refund in 15 days.

However after so many attempts to contact and push for the same they started the process after 90 days (3 months almost) and asking time for 15days more. This is ridiculous, whenever call said corporate will give u call and email you regarding so when they call, always make fake promises and whenever i asked for written email what they are stating, they just dont do it and not even bother to call and intimate what is the status..

Really fake people, never go for membership its just an harrasment and hold our huge money for long and never pay any interest. If we hold their money or pay in emi they charge for late fees now who will give me interest for my payment... Worthless hopeless.. My mem no. 2776101, name of memebership is chintan p thakkar, ahmedabad, gujarat they say any query email to member realtions and when email to them just revert back with processing in progress and all matter is with corporate people and dont even give no. To call corporate guys. These corporate from ahmedabad, gujarat is hopeless never give proper call back and whenever cal also give fake statement without any written notification.

Membership id 2786777
Reg no [protected]

मेरा membership cancellation का process chal रहा है। मैंने club mahindra का जब फॉर्म भरा था तो अपनी email [protected]@gmail.com बताई थी पर जब भी मैं अपनी इस email id से club mahindra से cancellation का status जानने के लिए कोई भी conversation करता था तो मुझे हमेशा reply आया कि ये आपकी authentic id नही है।जब मैंने club mahindra की app में जाकर email चेक की तो उसमें email [protected]@gmail.com थी।पहली बार मे मुझे लगा कि गलती से 1 digit कम हो गई है।पर जब मैंने सही से चेक किया तो देखा कि मेरी email id से मिलती जुलती एक id बनाई गई और उस id में बनाने वाले ने अपना no verified किया था ओर उसी id को जानभुझकर डाला ताकि मैं किसी भी प्रकार का conversation न कर सकूँ।ओर जिस employee ने ऐसा किया उनका नाम है अविनाश शुक्ला और उनका no [protected]।इसी no को उन्होंने मेरी मिलती जुलती id में verified किया।ताकि सबको लगे की [protected]@gmail.com की जगह गलती से [protected]@gmail.com टाइप हो गई होगी।पर ऐसा एक प्लानिंग के तहत किया गया ताकि मैं कोई भी कन्वर्सेशन न कर सकू ओर मेरे behalf में वो conversation करते रहे।

I have received a call from "nisha" on 1st dec 2017 for a club mahindra 45mins presentation in hotel hilton, chennai. She said post attending the presentation will get club mahindra gift voucher for 3days/2nights. But i didn't receive any gift voucher till now. Don't believe and go for such a presentation, its is just marketing strategy. I am daily calling nisha and asked for gift voucher, she is saying it is in process. I am fed up with this. It is waste of time and money!

Some one called from club mahindra holidays n they told u r the winner of lucky contest, come n collect the free voucher. I went on november 2017 at hilton hotel, chennai.. They asked the permission to tell about mahindra holidays. And they said it's not compulsory but we must provide the free voucher, whether u join the member or not. We spent 45 minis there..
Finally they told the free voucher will send through ur email. But till now i didnt get any voucher from mahindra holidays. And they used my email id only for the purpose of promotion.. Daily i get the mail from club mahindra promotion basis.. I called the customer care number and they told we will convey the message to the concern authority people. Till now didn't get any information. No worth for my time, which i spent with mahindra holidays people at hilton hotel
Club mahindra is not follow their promise, then how can i trust u and join ur membership with 25 years...

Dear sir,

I have paid rs.27680/- against member ship club mahindra holidays,
On[protected] at vapi.

I got phone call from club mahindra office and telling me that you are selected for free coupon to stay in club mahindra hotels 2 n + 3d tour. So, you come and collect your coupon from hotel silver leaf.. Vapi. And they said that you have to come with your family only.

I visited in hotal silver leaf.. At vapi.

They have started convincing me to have club mahindra membership.
I said him that i have fund problem then they have said will give you installment payment system for 12 month... Etc. They said if you are not interested then also you can cancel it.

They were said pay now then and then you will get this offer and i have paid them rs.27680/- by hdfc bank debit card.
Next day i have infirm mr. Sanket. S (Sales person) who had given me this package.
I have said him next day moring by calling him on[protected] that i am not interested in membership. I am unable to pay the membership amount rs. 276800/-
He said now you send email to [protected]@clubmahindra.com.
I sent email on given email address they are not responding for refund payment..
I am attaching my all conversion email.. Sending email.. Calling to sanket. S. (Sales person - on mob-[protected]). He said your refund is process from our end. I said please send written email.. But he is not providing any written confirmation for refund,
Kindly help me in this regards will be great help...
Regards,
Ashok saparia & hansa saparia.
—
Attached is the email communication with club mahindra...

Dear sir / madam,

Sub : regarding cancellation of my club mahindra member ship : application no:aug/201725yrs/183271

This is to inform you that i have paid amt.27860 on dated:[protected] through hdfc debit card.

Myself ashok saparia and my wife hansa saparia has decided not to join the membership with you due to finance issue.

Requesting you to kindly cancel the membership application and refund the advance payment rs.27860 which is paid during your visit at vapi.

Note :
I have already informed to mr. Sanket. Sahuji on the next day of signing the member ship form. Dated:[protected].

I got call from you for member ship confirmation related and there also i have informed to your executive for cancellation of my application and refund.

I hope you are taking immediate action for refund.

Regards,

Ashok saparia
Hansa saparia
Vapi.
Mob-[protected]
Mob-[protected]
Ashok saparia

3:53 pm (43 minutes ago)

To sanket. S, club
Dear sanket.

As discuss with you,
Advance payment refund process is activated at your end. Please let me that when i will get my money.
As i have urgency for medical treatment of my parents.
Kindly confirm earliest...

Regards,
Ashok saparia
Hansa saparia.
[protected]

— forwarded message —
From: ashok saparia
Date: sat, dec 2, 2017 at 9:54 am
Subject: re: 'mhril=[protected]' your club mahindra membership.
To: club mahindra holidays

Dear sir / madam,

Sub : regarding cancellation of my club mahindra member ship : application no:aug/201725yrs/183271

This is to inform you that i have paid amt.27860 on dated:[protected] through hdfc debit card.

Myself ashok saparia and my wife hansa saparia has decided not to join the membership with you due to finance issue.

Requesting you to kindly cancel the membership application and refund the advance payment rs.27860 which is paid during your visit at vapi.

Note :
I have already informed to mr. Sanket. Sahuji on the next day of signing the member ship form. Dated:[protected].

I got call from you for member ship confirmation related and there also i have informed to your executive for cancellation of my application and refund.

I hope you are taking immediate action for refund.

Regards,

Ashok saparia
Hansa saparia
Vapi.
Mob-[protected]
Mob-[protected]

On thu, nov 30, 2017 at 9:16 pm, memberrelations wrote:

Dear mr. Saparia,

Greetings from club mahindra!

Thank you for writing to member relations.

This is to inform you that we are forwarding your request to the concern department and they will get in touch with you soon.

Please write back to us in case you need any further assistance.

Thank you for giving us the opportunity to be of service to you.

Warm regards,
Vidya padaya
Member relations.

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First of all I am not able to contact club mahindra by any means - call / email.
I tried number of times their toll free number and another Chennai number but no luck. Sent email to member relations but only once they responded that they will get back within 2 days. After 3 days one reply came asking to submit KYC and cancellation request but it was not clear what I need to send and also no info provided about refund so I asked more details but nobody responded after that despite of 3-4 follow-up emails.This is truly ridiculous !! Very poor support.

After many follow-ups, one person called me after a week and said that no refund will be given and also if any EMI received by them won't be refunded as well. Refund is only for members who fully paid membership fees.Then I asked a question where it is mentioned in policy that refund is only for fully paid members? then he has no clue and said that I'll check and get back but he did not come back since 3-4 days then again I tried to reach by mail/call but no response.

This is not ethical since I have not started using membership yet so they cannot simply take all money. May be some admin charges, interest etc can be deducted but simply eating all money is not acceptable at all.

I raised another question:
Suppose if I pay full membership amount 280K at the time of registration and then I want to cancel after 11 days of membership then what will happen?
But no response from them.

Did not expect such a poor support and ambiguous policies from such a Big brand where they keep on talking about customer Trust on Mahindra but this is not realistic based on my experience and so many similar complaints in this forum.

Hello Club Mahindra, if you are reading this complaint then please provide me satisfactory answers to my questions and do the needful to cancel membership and arrange for the refund.

I, shrikrishna anant sawant informed for cancellation of bliss membership and refund for full amount due to false, mismatch information given by sales person richard, andheri mumbai office. On telephone mahindra club person agreed on telephone for refund and forwarded request to concern dept. But even after 2 & half month (21.9.2017) i have not received my money back. I have send mails but receiving only auto generated mails. No response on helpline. It is clear indication that what type of poor service club mahindra providing to members.
My mail is [protected]@gmail.com

I am a member since 01/01/2012 my user id is 2162506 paid all installment even amc for 2012 paid

I hv not availed even single year holiday
Requested them to refund my total amount of rs.3, 75, 434/- after deduction of their administration charges if any. But they refused
The amount which they hv taken/charged is advance against services to be availed and not against goods which is sold. Once services not availed why & how they deny for refund??? Validity of my membership is up to 31/12/2036.

Pl suggest some way out.

I am pawan kumar garg customer id. 2767441.
I purchased this membership on 30th june 2017 with false commitments and fake offers.
But no offer given they allways say some technical error from 30th sept. 2017 they said we are working on our complaint but no reply received only auto generated mail receieved we are working and working still working. Even i asked for booking they again said we are searching & searching again. Once they said booking is not possible for your this membership.
Then i asked them for refund my payment given to you they said we will check and reply and passes 20 days more then on 7th dec 2017 said refund is not possible we have no false commitment and fake offers and said we will call you back in evening 7th dec 2017. I asked for commitments made by you had recorded so please give me clip of that conversation but they don't give me.
I am not so educated that i can write more things but i want my refund and for my refund i can make more regal expenses for my refund, so that no more fools can be made by this company.

Dear ms. Datta,

Greetings from club mahindra!

This is with reference to your club mahindra member id - 2782053.

We confirm you that your cancellation request has been raised in the system & your contract would get cancelled within 60 days. We would also like to inform you that your full refund would also get processed within the same tenure.

We sincerely regret that we were unable to retain you as our valuable member, but we are confident that at some point you will give us an opportunity to showcase our service standards & regain your confidence.

Should you at any time in the future, reconsider your decision, we shall be happy to welcome you back to the club.

Please feel free to contact us for any further clarifications.

Thanking you & assuring you of our best service always.


Warm regards,
Anjali chhabra

This is the mail i received. Timeline is nearing deadline on 11th december 2017. No response from club mahindra despite repeated mails.
Don't understand why they take so much time to refund my own money.

Again no solution from club mahindra and fake promises, as a member i requested for cancellation within 10 days for full refund. As per their policy it takes 45 days to cancel the contract and refund in 15 days. However after so many attempts to contact and push for the same they started the process after 90 days (3 months almost) and asking time for 15days more. This is ridiculous, whenever call said corporate will give u call and email you regarding so when they call, always make fake promises and whenever i asked for written email what they are stating, they just dont do it and not even bother to call and intimate what is the status..
Really fake people, never go for membership its just an harrasment and hold our huge money for long and never pay any interest. If we hold their money or pay in emi they charge for late fees now who will give me interest for my payment... Worthless hopeless.. My mem no. 2774044. They say any query email to member realtions and when email to them just revert back with processing in progress and all matter is with corporate people and dont even give no. To call corporate guys. These corporate from chennai is hopeless never give proper call back and whenever cal also give fake statement without any written notification.

My name is mahesh manjrekar and i have membership with mahindra holidays for past 12 months. My membership no is 2734751.

For past 1 year i have been facing issues with mahindra holidays. I had also complained earlier this year against the sales representative mr shashi and demanded cancellation of membership. Thereafter the company officials had contacted myself and assured better service.

The membership was sold without disclosing all facts. I have been trying to book for past few months but they come up with some conditions. Few days back i enquired about booking at lonavala resort for january'18 where i was informed it will be open on 4th dec. Today when i called i was informed i am not eligible for weekdays as there is priority for purple n red groups. Similar is the case with my 5 days complimentary holiday. There are so many conditions of booking 15 days in advance to selected resorts etc.

The conditions are such that it's impossible for members in lower group to have any bookings. It's like the members have to wait for leftovers.

The company is misusing the brand name "mahindra" to make money from the public. With no services guaranteed this is like phonzi money making scheme.

Today i had to force the telephone executive (Shirley) to lodge my complaint for membership cancellation. I was assured someone will call me in 2 hours but no one called. The complain no is[protected].

I have paid all the dues & emi on time without availing any holiday/service since taking membership.

I am utterly disappointed with the company and demand my entire investment be refunded to myself without delay. I am not interested in continuing with the membership.

Regards

Mahesh manjrekar
[protected]

We have booked a membership at club mahindra on 30-sep-2017 for white studio apartment. We were promised with two gift vouchers worth 4 nights 5 days.

We said that "we'll use that and then confirm our membership and proceed" but with repeated follow ups and lot of efforts, we are not able to get bookings in any of the resorts that we requested for. Also we requested to postpone our emi start month from nov 2017 to jan 2018 thru' an email to [protected]@mahindra.com for which we never got any confirmation.

The sales person who attended was mr. Annadurai. He has stopped responding to our calls or messages. There is absolutely no support from club mahindra side.

We are not happy with your service. Therefore, we don't want to proceed with this membership with club mahindra, so, you cancel our membership and refund the initial amount that we paid, which is inr 35220/-. Send the refund by a cheque favoring us.

We don't want to waste our time any further with club mahindra.

Our membership no: 2782130

I have purchase your product 3rd dec today is 4th dec 2017. I am not interested to buy your product because your executive is sale is forcefully. Pls make my payment refund which is pay 37220 i favour of mahendra club through my credit card. I am requested to you pms refund my money back. Your represtative misguide me and your reviews is not also good. So pls cancel it during your cancelation period is 10days. So i have cancel it same day. So pls refund my money. I shall be very thankful to you. I hope company will understand his reputation.

Anjali pahwa
Email id is [protected]@gmail.com

I have been call for some explanation of club mahindra holiday i have hear all they told but i want first check how booking works so the gentleman mr sachin at vadodara issue me one gift voucher for 2n/3d stay and ask me to book in off peak period but when i am trying there is no any place where i can get 2n/3d only showing for 1day and you can't book this is what they fool all