Club Mahindra Holidays Complaints & Reviews

Member ship no.2762478
I had complained for the same reason on 18th sep'17 on this page which has been marked as resolved but actually the issue is not yet resolved for me.
The club mahindra is denying the refund of my money which is not acceptable to me.
I have not used any facility and had requested for the cancellation before the completion of one month.
So my request to the company is to refund my full money or at least the amount after deducting their processing charges and other expenses if any.

I have registered for a membership by mistake. Their sales guy is trained to cheat us by giving false information. Their free vouchers are a joke. They just don't work. Rooms are always full.

I have requested for a cancellation in one month after seeing the hopeless service. The sales guy tells you that he will give a full refund. Even after cancellation request mail has been sent they deduct emi. And slap clauses on you that they will only give you 60% of membership fees will be deducted. I'm sick and tired of following up with them for more than 2 months now.

Please do not book club mahindra holidays. Even after you get membership you'll not be able to book any hotels using ur membership. They will have availability on other online websites. There membership plan is just a big scam. Do not get fooled like me

My fist complaint dated 25.06.2017 mailed to [protected]@clubmahindra.com and thereafter series of communication area as below:
From: pramod rai
To: [protected]@clubmahindra.com
Date: sun, jun 25, 2017 at 6:43 pm
Subject: club membership (Id 2764206) cancellation and refund of payment (Rs.35, 700/-) made by me to club mahindra
Mailed-by: gmail.com

Dear sir / madam,

On call from club mahindra to visit their vashi office situated at raghuleela mall and get free offer of 2 movie tickets, 2 night /3 days family stay accommodation package at any club mahindra resort whether you become a member or not. We went to clum mahindra at vashi office in the evening of 05.06.2017. There we met with mr. Rohit mishra (Senior holiday consultant) and his senior mr. Zeeshan khot (Take over manager) of club mahindra. They gave one movie and meal voucher and another voucher of free 2 nights / 3 days stay at a club mahindra resort. They told that these vouchers are irrespective of you joining membership with club mahindra. Later they explained about the membership and upon their assurance that that club mahindra will provide me stay booking of my day of choice, i joined club mahindra instantly having member id 2764206 by paying down payment of rs. 35, 700/- instantly.

Later bad days started when we tried to redeem movie and meal voucher on 07.06.2017 and it could not materialized as it was showing massage "booking not open". Then we tried for redeeming stay voucher but could not understand the process. Thereafter we decided to meet mr. Khot and on sunday, 18.06.2017 we met him and we explained our difficulties in redeeming the 2 vouchers. He told us to forget about the movie voucher. He activated the stay voucher. He told that you redeem 2 night / 3 days stay voucher at coorg and enjoy the resort of club mahindra. Since at that time i was not having my holiday calendar hence he told that now you can book from your home on any day of your choice and he will help in that. I came home dreaming and tried to book for 25, 26, 27 aug'17 but rooms were not available in the system hence could not materialized. I called mr. Khot on that day 18.06.2017 but call not answered. I tried on 19.06.2017 again call not answered. Then called on 21.06.2017 and we had conversation. I told mr. Khot that i am trying to redeem the stay voucher for coming 25, 26, 27 aug'17 but is not getting done. Mr. Khot replied to forget about the voucher and go for 5n/6days stay in september after paying 3 emis. I told that i do not want to have holidays in september and i want to first avail free stay voucher. Mr. Khot replied that i will ask my senior for availing free stay voucher for coming 25, 26, 27 aug'17and get back to you. Sad to state that till time mr. Khot not responded.

I felt very dishearten that in-spite of taking the membership instantly and paying the down payment why there is no redemption and response. If this type of customer service happens in the beginning then what about 25 years which is a very long journey.

I hereby wish to cancel my membership with club mahindra and request you to please refund my paid amount of rs. 35700/-.

Thanking you and looking forward for favorable action from your side.

Regards,

Pramod n rai
Membership id - 2764206

My second mail to [protected]@clubmahindra.com fri, jun 30, 2017 at 10:46 pm
From: pramod rai
To: [protected]@clubmahindra.com
Date: fri, jun 30, 2017 at 10:46 pm
Subject: re: club membership (Id 2764206) cancellation and refund of payment (Rs.35, 700/-) made by me to club mahindra
Mailed-by: gmail.com

Dear sir / madam

I have not received my paid amount of rs. 35700/-.
Request you to please expedite refund process

From: pramod rai
To: [protected]@clubmahindra.com
Date: tue, jul 4, 2017 at 9:53 pm
Subject: re: 'mhril=[protected]' your club mahindra membership
Mailed-by: gmail.com
I have not received my paid amount of rs. 35700/-.
Request you to please expedite refund process

From: memberrelations via mahindraholidays. Onmicrosoft.com
Reply-to: [protected]@clubmahindra.com
To: pramod n rai
Date: thu, jul 6, 2017 at 1:17 pm
Subject: re:'mhril=[protected]' your club mahindra membership
Mailed-by: mahindraholidays.com
Signed-by: mahindraholidays. Onmicrosoft.com
Security: standard encryption (Tls) learn more
: important mainly because of your interaction with messages in the conversation.

Dear mr. Rai,


Greetings from club mahindra!

I tried reaching you on your mobile no. To speak to you personally related to your membership. However, despite our attempts to connect with you, we have not been able to successfully speak with you.

Please do let me know a convenient time and contact no. To speak to you.

Thanking you and assuring you of our best service always.

Best regards,

Zoya n

From: pramod rai
To: [protected]@clubmahindra.com
Date: sat, jul 8, 2017 at 6:52 pm
Subject: re: 'mhril=[protected]' your club mahindra membership
Mailed-by: gmail.com
To memberrelations
Madam,

Its a only delay technique from club mahindra.
Several times i have made request to pay my paid amount but till date i have not received my paid amount of rs. 35700/-.

From: pramod rai
To: [protected]@clubmahindra.com
Date: fri, jul 14, 2017 at 10:31 pm
Subject: fwd: 'mhril=[protected]' your club mahindra membership
Mailed-by: gmail.com

Madam,
.
Several times i have made request to pay my paid amount but till date i have not received my paid amount of rs. 35700/-.
Request you to please expedite refund process.
Regards,

Pramod rai

From: pramod rai
To: [protected]@clubmahindra.com
Date: mon, jul 17, 2017 at 5:21 pm
Subject: fwd: 'mhril=[protected]' your club mahindra membership
Mailed-by: gmail.com
Madam,
.
Several times i have made request to pay my paid amount but till date i have not received my paid amount of rs. 35700/-.
Request you to please expedite refund process.
Regards,

Pramod rai

From: memberrelations via mahindraholidays. Onmicrosoft.com

Reply-to: [protected]@clubmahindra.com
To: pramod n rai
Date: sat, jul 22, 2017 at 12:47 pm
Subject: re:'mhril=[protected]' your club mahindra membership
Mailed-by: mahindraholidays.com
Signed-by: mahindraholidays. Onmicrosoft.com
Security: standard encryption (Tls) learn more

: important mainly because of your interaction with messages in the conversation.

Dear mr. Rai,


Greetings from club mahindra!

With reference to the cancellation request of your club mahindra membership, we would like to acknowledge that your cancellation request is registered with us, cancellation request no: 70911
We assure you, that since you requested for a cancellation, no further emi’s would be charged to your account, since we have placed the emi’s on hold.
On our part we promise that we will look into the issues that have led to your decision and rectify those that are within our power to correct.
We hope that you will renew your trust in us and we look forward to offering you many years of memorable holidays with us.

Thanking and assuring you for the best service always.

From: memberrelations via mahindraholidays. Onmicrosoft.com

Reply-to: [protected]@clubmahindra.com
To: pramod n rai
Date: mon, jul 24, 2017 at 6:30 pm
Subject: re:'mhril=[protected]' your club mahindra membership
Mailed-by: mahindraholidays.com
Signed-by: mahindraholidays. Onmicrosoft.com
Security: standard encryption (Tls) learn more

Dear mr. Rai,
Greetings from club mahindra!
This is with reference to your post in social media.
Further to your telephonic conversation with ms zoya and mr. Zeeshan khot while cancellation is not in the best interest of both o[censored]s, we urge you to reconsider your decision on the membership. We are confident that we will be able to resolve your concerns to your satisfaction and re establish your faith in club mahindra.
We would like to inform that refund would not be possible in case of cancellation of membership.

Please write back to us for further assistance.

Warm regards,
Ashraf ali khan
Member relations.

Important mainly because of the people in the conversation.

From: pramod rai
To: [protected]@clubmahindra.com
Date: mon, aug 7, 2017 at 7:51 pm
Subject: re: 'mhril=[protected]' your club mahindra membership
Mailed-by: gmail.com

Dear sir / madam,
I wish to recall; it was sunday, 18.06.2017 when we approached mr. Khot for redeeming the 2 free vouchers and he told us to forget about the free movie voucher. For a moment i thought this is a trap of club mahindra and i should cancel my registration and take refund. As a result, i asked mr. Khot to cancel my registration and refund my amount. But again i fell in trap of club mahindra when mr. Khot fantasised us to redeem 2 night / 3 days free stay voucher at coorg and to enjoy the resort of club mahindra.
It was mr. Khot’s, club mahindra tactics to misguide and procrastinate the matter to earn money by pushing the days ahead so that later club mahindra can state that refund is not possible.
Herein it is imperative to mention that several times i have made request to pay my paid amount but till date i have not received my paid amount of rs. 35700/-.

Please note that i took membership instantly by paying rs. 35700/- with a vision that i will have memorable holidays with club mahindra but now it has become miserable. Buy paying rs. 35700/- to club mahindra i have not got anything but breach of trust by club mahindra. Rs. 35700/- may be small amount for you but it is my hard money and big amount for me.

I am sure you might have again trap of paying 3 emis and later harass me as per your notions.

Please note that i do not have any trust on club mahindra.

You are once again requested to look into the matter and reciprocate honesty by refunding my paid amount of rs. 35700/-.

Request you to please expedite refund process.

Regards,

Pramod rai

From: plc
Reply-to: [protected]@mahindraholidays.com
To: pramod n rai
Date: sat, aug 19, 2017 at 12:47 pm
Subject: re:'mhril=[protected]' holiday request - retention effort
Mailed-by: mahindraholidays.com
Signed-by: mahindraholidays. Onmicrosoft.com
Security: standard encryption (Tls) learn more

: important mainly because of the people in the conversation.

Dear mr. Rai,

Greeting from club mahindra!

It was my immense pleasure to have spoken to you today on a length. As per our discussion on telephone, we completely understand your concern. As you are our most valued customer, we would like to assure you and your family that, going forward we shall certainly ensure you get quality experience with club mahindra.

On the outset, we would honestly want you to holiday with us and experience all our world class services and unique family holiday experience that we have to offer for our valued members.

As per your request and as an extreme exception, we are pleased to offer you 2 nights additional special nights along with your current 5 night complimentary nights. Also, i would like to reitirate, we would first block the nights for you in your desired resort, in your season. Once blocking of nights are done and upon confirmation, you are required to make the 3 emi's payment as discussed. Once the 3 emi has been realized in our system, you will be able to confirm the block and retrieve confirmation voucher for the same.

I hope the above help you to plan you holiday and puts your concerns to rest. We hope that you will renew your trust in us and we look forward to offering you many years of memorable holidays with us.

Your revert to the above would be highly appreciated.

Warm regards,
Jijo paul jose,

From: pramod rai
To: [protected]@mahindraholidays.com
Date: fri, oct 27, 2017 at 10:19 pm
Subject: re: 'mhril=[protected]' holiday request - retention effort
Mailed-by: gmail.com

Dear sir,
You once again want to trap me for paying 3 emis and later harass me as per your notions. Why i have to pay 3 additional emis to redeem 2 night / 3 days free stay voucher. Why 2 night / 3 days free stay voucher can’t be redeemed before paying 3 additional emis. Anyway the 2 night / 3 days free stay voucher was free irrespective of membership. I took membership and paid rs. 35700/- but still you want to trap me for paying additional emis.

Please note that i do not have any trust on club mahindra.

Herein it is imperative to mention that several times i have made request to pay my paid amount but till date i have not received my paid amount of rs. 35700/-.


You are once again requested to look into the matter and reciprocate honesty by refunding my paid amount of rs. 35700/-.


Request you to please expedite refund process.

Regards,

Pramod rai

From: pramod rai
To: [protected]@clubmahindra.com
Date: fri, oct 27, 2017 at 10:22 pm
Subject: re: 'mhril=[protected]' social media case
Mailed-by: gmail.com
The above correspondences

I was sold the membership by the company on 29th december, 2016.
When i got the verification call, i came to know that some fake commitments were made to me while selling the membership. I immediately sent a mail to the company for the clarification on the same, but there was no response from their side. Everytime i had a conversation with the company, they took an appointment to meet me, but nobody came up to meet me for the clarification even once.
Finally, after a long follow up of six months, when i got fed up, i asked club mahindra to refund my money.

I got several commitment dates for the refund, but, it's been 4 months now and i have not yet received my refund amount.
I am paying the interest for that money and club mahindra is using my money for their own profits.

Is there any deciding authority listening to my issue here or should i take the legal route in order to get my hard earned money refunded along with the compensation for the harassment i'm going through.
Regards
Amit tyagi

We r having the membership on 5th july and asked for cancellation on 11th july.. We r trying hard to get our refund of rs. 1, 62, 000 and (Rs. 11034 of one installment which club mahindra deducted from our credit card after giving us the cancellation id, and for this amount we hv to pay @4% annual charges) so from july onward we r regularly called but till time no one is proper replying. We cancelled our membership within 10 days (What is club mahindra policy for cancellation) because of my husband medical reasons and attached proper medical reports too... Then we got replied on 10 the august with the cancellation id 071310 that we will get refund within 60 days... But till date we have no confirmation. When we called to their customer care no... They put us i think on blocked no. So always their no. Are busy... We want urgently need this money back for my husband treatment.. This is really unfortunate that no-one is hearing

Hello team,

This is really frustrating to write an email about one of the worst company i have delt with till now.

I had taken club mahindra membership (Blue) in oct 2015 and i had to move to australia in march 2016.

Till today i have not been able to utilise any of the offer received as joining bonus (So called)

I am regularly paying asf charges from last 2 yrs.

I am regularly paying club mahindra emi's till date.

I have no plans to come down to india in next 3-5 yrs and i am sure that i am wasting my money on such a bad product / company which was not even able to provide "ok" service to it;s customers.

I would appriciate if you cancel my membership & refund my money after deducting "documentation" charges.

If any of your company member has gut to speak to me;feel free to call me.

I am in the process of filing customer suit againest you in the meanwhile to make people aware that how this bad company / product is fooling people.

Frustrated customer
Kaustubh oak

Dear sir/madam,

I wish to cancel club mahindra membership because i am facing mistreatment. I have paid all the dues till date and never got a booking. I do not find any utility of taking such membership as resorts are never available when required, resorts are very far-off and compared to other such resorts available online through make my trip, fee charged is too much. I was misrepresented by club mahindra sales representative for the fact that i ll have booking according to my desire but i cannot go to holidays during my children school days.
Policy adopted by club mahindra in making members is differential and unjust. Similarly policy by club mahindra in giving holidays is also unjust. For example, membership at pavana, lonavala is not offered online reason for which is beyond my understanding.

It is my sincere desire to surrender the membership and get the refund in this respect. I also desire to resolve the matter amicably failing which i may decide my future course of action including legal recourse against the company in an appropriate forum.

Request your revert in this context.

Sincerely,

Bhuvendra kumar varshney

Membership id: 2716228

I got my top gear membership post buying my car - mahindra scorpio from jalandhar punjabu on 28/10 last year.
I had registered the same by march this year and since august this year im trying to get a room in goa resorts but everyday it shows sold on the net and hence im not able to book.
I than tried other locations like ooty or munnar but they also show the same thing sold-out.
My question, how can all resorts be sold out till all further dates, than why give us these vouchers as we just cant book.

Post this i called at member customer care and other numbers, just kept on getting directed to other numbers.

Finally was told to post my complaint to [protected]@clubmahindra with even screen shots of my complaint, but first one was ignored so i sent reminder on 12/10, than was asked to write to acq. Marketing which i did on 12/10, sent reminder agian and final one today on 19/10.

Just want to know why we are given cupons if we cant use them and worse why are we ignored like this - its not fair specially from big companies like this one.

Regards,
Rustam sekhon
[protected]@hotmail.com

We took membership of club mahindra in august 2017 and since then we have been following up to book holidays as was promised when the membership was taken. We have made multiple calls and follow ups but to no avail. They never give us positive response and now when we demanded to cancel the membership they refused to give back the money we paid of 26k. I want to raise a legal suit against them. And will take strong action if im not refunded the amount immediately.

I have become a member last year, i tried to book a holiday in august couldn't get booing, i tried on 29 september couldn't get booking, trying from 17-22 october no booking
When you keep advertising so much fr cruise, free holiday are you trying to deceive public?
I am going to file a case in court and get my hard earned emi back,
I have won a case against gold gym and now it's your turn

Dear sir/madam

We are from middle class family, i purchased club mahindra blue studio membership, bt after a week i suddenly go down in financial commitments, because of my kids hospitalisation,
I called club mahindra customer care and request to refund my hard money bt they denied and say mam not possible to refund.

So please help me and refund my hard money
My member id is 2571102

I am opted full day food package at rs1495/- in your website at the time of booking check in date[protected] to[protected] at munnar. But they collected 1695 /- and charged me service charges also. But the government of india banned service charge and at resort they collected 200rupees extra per person (Till today also the offer is alive). I asked regarding this at restaurant, but they don't the offer and they will clarify from central office and intimate once approval, but till now there is no information. This is not fair

Person who contact me is not responding n chaque i have given to tejas derji, senior person mihir, i told them pls deposit this chaque on 9/10/17 of 21680/- but they deposited 5/10/17. Also i have given 4000/- cash to tejus derji on 7/10/17 at lord's resort in bhavnager, gujarat. My 2 chaque just bounced due to insufficient balance. Since i got contact with tejus derji is responding at all after becoming a club mahindra member.
Kindly give me appropriate response for this issue and solve it as soon as possible. Customer id 2782654. Another i mail complain no 11387068.
My contact number is [protected]/[protected]/[protected].
Yours sincerely,
Jaimeen dhirendra mehta
Bhavnager (Gujarat).

Dear team & concerned person
Before reading my issues and concerns i would like to request you all that pls go through my each line carefully and also read the attached mails carefully.in the attached mails pls read the chain mails till end.
Your companys representative mr anup tiwary, approched me and explained about the membership in sep 2016. I was not so prepared to take the membership so soon as both my kids were very small (2.3 yrs and 10 mths old resp at that time). So i denied taking the membership and asked mr anup to contact again after 1-1.5 yrs as my kids will be a bit big by then to plan any holidays. He started giving me options so that i can sign the membership and my kids will also not suffer.. He clearly told me that"mam you give the booking amount of rs 32160/- currently and sign the membership today because we are giving you 5+7 nights as an offer.. Under this offer you pay rs 32160/- now and whenever you are comfortable with kids and planning for holidays (Can be 3 mths, 6 mths 1 yrs or so on.. No time boundation), pay rs 28434 more and go for 5+7 nights. After availing 5+7 nights it will be entirely your choice to furthur avail the membership or not and give the remaining amount after availing this. He clearly said that you are not suppose to pay any amount apart from this 32160+ 28434.
Before signing the membership i clearly conveyed 3 things:
i will pay every amount in cash and not through account
i will not avail the offer of 5+7 nights so soon being my kids small, it may take 6 mths to 2 yrs in availing these nights. And when i will be prepared for these holiday, as per your saying, i will pay rs 28434 more and can go.
only after availing these nights i will decide wether to fully enter into the membership or not and if will be satisfied with services and hospitality of club mahindra resorts, i will pay the remaining entire amount in one go and in cash.. No account debit will be allowed.
Mr anup tiwari comfortably said okey on all above points and took booking amount of rs 32160/- in cash. I was satisfied as i was very sure that whenever i will plan for holidays, i will give rs 28434 more and can go anytime i want (As per mr anup).
Also while signing the documents he told me that you will get conformation call and say ok on everything they say, because being your relationship mgr i will take approvals for all your requirements and will manage evrthing.. These phone call is just a formality of conformation call.. But a big shock came to me when i got call for payments /emi's etc and one day an emi of rs 9478/- got debited from account. I called up mr anup and he said that it was by mistake and will get the refund.. And my debited amt was refunded. But still i kept on getting messages and phone calls for due emi which was very annoying for me and it seemed that i have taken loan from club mahindra and i am not paying emi's.. I called mr anup and told about all these and he said and requested me to pay 3 emi;s i. E rs 28434 (Which was required to be paid at the time of availing of hoildays). He assured me that after paying rs 28434/- nobody will be going to call me for payment. Again i paid 3 emi ie rs 28434 in cash. Then came the second shock, even after i paid rs 28434, i got messages and calls for payment. Then i started getting calls form call centre and ur collection deptt and then whole picture was clear when i got call from mr kunal and then i realized that mr anup tiwary has done a big cheating with me and all he did was a clear cut fraud and misselling. Refer the attached mail (In name of anup tiwari), in which i clearly wrote all he said and he recived the mail and after evertime he recieved my mails, he use to call me up and said that"mam dont worry and avoid all phone calls and mails as things will be the same which i have disccussed with you and assured me evertime that he is right". If i or my understanding was wrong then mr anup tiwari must have replyied me back over my mail with the right policy. After recieving mail from mr kunal, i forwareded same mail to anup, and he asked me to avail the holidays to avoid all these. After repeted follow ups he assured us to give 6 nghts to kerela from 24 to 30th july (2 munnar, 2 allepay, 2 kumarkoram). He said he will give us booking conformation of kumarkoram once we reach munnar, but again he failed in his commitment and he did booking of 4 days only and we did booking of remaining 2 days from our own as our return flight from coachin was on 30th. All these is nothing but a mental harrassment..
Whenever i told mr anup tiwari that this is fraud he has done to me and i will go to police and court, he threatened me that consequences of this will b bad.
We have more trust and faith on name and goodwill of the organisation and your representative is the face of your organization.. Just for the sake of getting one membership signed, ur representatives do misselling and cheating with people and their hard earned money. Miscommittments, fake committments etc at their end should seriously be taken by the top mgmt..
My husband is a doctor.. He holds reputated position in indian medical association. Mr anup must have treated his client with sophistication and honesty.. One mail or message of my husband in ima group about the fraud by club mahindra may detoriate and harm the image and goodwill of your organisation.
Finally pls note: going forward, i should not recieve any msg or ph call from club mehindra holidays cancel my membership and return me my balance amount. i have paid rs 60594/- which is my hard earned money. I will definately take action against the fraud people who have no respect for my hard earned money.
Membership number - 2721428
Copy of this mail is sent to :
Commissioner of police, new delhi
Serious fraud investigating office (Sfio)
Regards

Dear team & concerned person
Before reading my issues and concerns i would like to request you all that pls go through my each line carefully and also read the attached mails carefully.in the attached mails pls read the chain mails till end.
Your companys representative mr anup tiwary, approched me and explained about the membership in sep 2016. I was not so prepared to take the membership so soon as both my kids were very small (2.3 yrs and 10 mths old resp at that time). So i denied taking the membership and asked mr anup to contact again after 1-1.5 yrs as my kids will be a bit big by then to plan any holidays. He started giving me options so that i can sign the membership and my kids will also not suffer.. He clearly told me that"mam you give the booking amount of rs 32160/- currently and sign the membership today because we are giving you 5+7 nights as an offer.. Under this offer you pay rs 32160/- now and whenever you are comfortable with kids and planning for holidays (Can be 3 mths, 6 mths 1 yrs or so on.. No time boundation), pay rs 28434 more and go for 5+7 nights. After availing 5+7 nights it will be entirely your choice to furthur avail the membership or not and give the remaining amount after availing this. He clearly said that you are not suppose to pay any amount apart from this 32160+ 28434.
Before signing the membership i clearly conveyed 3 things:
i will pay every amount in cash and not through account
i will not avail the offer of 5+7 nights so soon being my kids small, it may take 6 mths to 2 yrs in availing these nights. And when i will be preapared for these holiday, as per your saying, i will pay rs 28434 more and can go.
only after availing these nights i will decide wether to fully enter into the membership or not and if will be satisfied with services and hospitality of club mahindra resorts, i will pay the remaining entire amount in one go and in cash.. No account debit will be allowed.
Mr anup tiwari comfortably said okey on all above points and took booking amount of rs 32160/- in cash. I was satisfied as i was very sure that whenever i will plan for holidays, i will give rs 28434 more and can go anytime i want (As per mr anup).
Also while signing the documents he told me that you will get conformation call and say ok on everything they say, because being your relationship mgr i will take approvals for all your requirements and will manage evrthing.. These phone call is just a formality of conformation call.. But a big shock came to me when i got call for payments /emi's etc and one day an emi of rs 9478/- got debited from account. I called up mr anup and he said that it was by mistake and will get the refund.. And my debited amt was refunded. But still i kept on getting messages and phone calls for due emi which was very annoying for me and it seemed that i have taken loan from club mahindra and i am not paying emi's.. I called mr anup and told about all these and he said and requested me to pay 3 emi;s i. E rs 28434 (Which was required to be paid at the time of availing of hoildays). He assured me that after paying rs 28434/- nobody will be going to call me for payment. Again i paid 3 emi ie rs 28434 in cash. Then came the second shock, even after i paid rs 28434, i got messages and calls for payment. Then i started getting calls form call centre and ur collection deptt and then whole picture was clear when i got call from mr kunal and then i realized that mr anup tiwary has done a big cheating with me and all he did was a clear cut fraud and misselling. Refer the attached mail (In name of anup tiwari), in which i clearly wrote all he said and he recived the mail and after evertime he recieved my mails, he use to call me up and said that"mam dont worry and avoid all phone calls and mails as things will be the same which i have disccussed with you and assured me evertime that he is right". If i or my understanding was wrong then mr anup tiwari must have replyied me back over my mail with the right policy. After recieving mail from mr kunal, i forwareded same mail to anup, and he asked me to avail the holidays to avoid all these. After repeted follow ups he assured us to give 6 nghts to kerela from 24 to 30th july (2 munnar, 2 allepay, 2 kumarkoram). He said he will give us booking conformation of kumarkoram once we reach munnar, but again he failed in his commitment and he did booking of 4 days only and we did booking of remaining 2 days from our own as our return flight from coachin was on 30th. All these is nothing but a mental harrassment..
Whenever i told mr anup tiwari that this is fraud he has done to me and i will go to police and court, he threatened me that consequences of this will b bad.
We have more trust and faith on name and goodwill of the organisation and your representative is the face of your organization.. Just for the sake of getting one membership signed, ur representatives do misselling and cheating with people and their hard earned money. Miscommittments, fake committments etc at their end should seriously be taken by the top mgmt..
My husband is a doctor.. He holds reputated position in indian medical association. Mr anup must have treated his client with sophistication and honesty.. One mail or message of my husband in ima group about the fraud by club mahindra may detoriate and harm the image and goodwill of your organisation.
Finally pls note: going forward, i should not recieve any msg or ph call from club mehindra holidays cancel my membership and return me my balance amount. i have paid rs 60594/- which is my hard earned money. I will definately take action against the fraud people who have no respect for my hard earned money.
Copy of this mail is sent to :
Commissioner of police, new delhi
Serious fraud investigating office (Sfio)
Regards

We got a call from club mahindra executives after purchase of a car for an offer package of 2nights/3 days stay that was to be availed within 6 months.
On repeated calling from their side, me and my husband decided to visit their offer venue at radisson blu, dwarka, sector 13, on 30th september 2017.
Along with the offer, more stress was given by mr vinay sing (Holiday consultant-sales) and mr anand to apply for the club mahindra membership.
We were given lucrative offers and promises and were told that the offer is valid only for that day and should we wish to apply we have to make payment of 10% of the membership amount before leaving and that day itself.
At that time, me and my husband had clearly stated to them that we have an infant and would prefer staying in club mahindra resorts near to the airport which doesnt need much travelling.
Their hardcore marketing tactics made us fall into the trap and we ended up paying 10% of the membership amount of inr 37220.
They were not transparent in revealing the location of their resorts and after coming home we searched and realised that reaching club mahindra property would take a lot of travel from airports.
Also we had very clearly stated to them that we have already visited most of india and are more interested in availing the membership facilities for overseas travel.
At that time mr vinay and mr anand told us that club mahindra has acquired many properties worldwide, though their brochure has mention of properties at only 4 places — bangkok, dubai, austria, malaysia.
On enquiring about the same, mr vinay replied that these are old brochures and the newly acquired properties are put up for printing in the new brochures. He was asked to mail us the overseas properties which he did after multiple requests.

A verification call from mumbai was made to us, and the lady over the phone was also asked about the overseas properties for which she replied that club mahindra is spread worldwide, and that she will mail us the same, which never happened.
After all these developments, me and my husband decided to withdraw our application from club mahindra membership.
We wrote an application and mailed it to the concerned club mahindra executives to cancel our application and refund us the amount of inr 37220/ in full as per their clause 8.1 part c mentioned in their membership rules.
There after we have been recieving multiple call from different club mahindra executives stating vague reasons and refusing full refund.
There has been a series of exchange of mails between us and mr vinay sing, anand kumar, shubham rai, member relations club mahindra.

According to their withdrawal policy full refund is promised if we withdraw within 10 days of application.
Now they are coming up with vague resons like withdrawal application has to be sent from the 'registered' mail id, though they have both the applicants and the co-applicants mail id's with them, and have themselves previously contacted us on both.
Also, as per their telephonic conversation on 5th october 10.15 am, application cannot be withdrawn on personal grounds, which is no where mentioned in their membership rules.
We believe what they are trying to do is to buy more time by giving mails from different people so that the first 10 days are passed and after that they will simple refuse to refund stating delay in communication.
Also, i believe that the reasons stated by us to them are no where personal.
We want our money to be refunded to us at the earliest and also club mahindra should also be levied heavy fines for refusing to refund peoples hard earned and rightly due money,. Nothing can be said about them besides cheaters and would never recommend it to anyone.

Name - vivek kapasi
Mobile number = [protected]

I was sold membership on basis of certain conditions and those conditions where confirmed with me via mail... However after making payment.. No one is listening to me and the sales executives are not responding to my calls... The call center guys are hopeless and they dnt want to solve my problem... The member relations department asked me to cancel my membership and said that my money will be refunded in 90 days.. Now i am in a soup.. Where my money is taken and they will use my money for 90 working days and there is no response to my queries... I have approached a consumer lawyer and wish to initiate a consumer complaint for false commitments made on records by company executives and all the metal harassment me and my family had to go through... I have already launched a fir against company executive mr. Mohamad asif (Employee number - 21873) and mr. Pramod pandey.. His immediate senior... I am. Really disappointed with the company whose brand mahindra held huge respect in my family... It's a worst company to do business and most unprofessional company to hold stake in... I have sold all mahindra shares which i held in my and family's name... I cannot be shareholder of such shameless company.. I will raise this issue even in amg of mahindra holidays..in which i purposely hold few shares... My case will soon be heard in consumer court and i have all evidences of fraud by the company and i am very positive of getting justice

Hello,
I am experiencing the same thing as i also got my membership upgraded only a week ago and i was not informed about this draw back. I had got it upgraded to purple because i had to do a booking in goa and now i can not book more than 1 room. This is a very major draw back. I want back my capabilities to do multiple room bookings.
Membership no. - 2474612
Registered mobile no. - [protected]
Contact me on - [protected]
Regards,
Shubham kumar
(On behalf of sumud singh (Membership owner)

Sir,
I informed to club mahindra for cancellation of membership & refund my money, but they try to convince me that nothing will be refunded because i confirmed my membership on their phon call within seven days of first payment. But i am not eligible for availing any holiday home/resort till i pay the third emi, then how can i am a confirmed member till payment of 3rd emi?
Member id 2758835
Membership in the name of praneet shailendra chincholkar
25851.00 paid on 22.4.17
5107.00 paid on 7.6.17
5107.00 paid on 7.7.17
Total amt. Rs. 36065.00.
Several mail i sent them but till date not getting any amount refund.

Dear Club Mahindra Team,
Due to some reasons I am unable to continue my membership with Club Mahindra. So, please withdraw my membership ID which is 2733279 . In future don't deduct any amount from my account as well. And revert my paid amount, because I have yet not availed any Holiday Stay at Club Mahindra.As I have not availed any service then why Customer care denied to return my money and even what e mail address they told to mail my complain, that is also not valid.Do the needful so that I may not face any monitory loss .
Ravi Choudhary ([protected])