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[Resolved]  TLS, MUSCAT — LOSS OF BAGGAGE AT KOCHI AIRPORT

Myself RAJAN THAYYIL INDIAN PASSPORT NO.G8654851 E TICKET NO.IX11654666, PNR NO.IX06023244 TRAVELLED VIA AIR INDIA EXPRESS FLIGHT NO. IX442 ON 26TH NOV 2009 FROM MUSCAT TO KOCHI WITH 2 BAGGAGES CHECKED IN.

WHEN I REACHED KOCHI I FIND THAT ONLY 1 BAGGAGE CAME WITH 2 BAGGAGE TAGS ON BOTH THE HANDLES OF THE BAGGAGE AND THE 2ND BAGGAGE IS MISSING EITHER NOT BOARDED OR TAKEN AWAY BY OTHER PASSENGERS. IMMEDIATELY I LODGED COMPLAIN WITH THE STAFF ON DUTY AND THAY GAVE ME " PROPERTY IRREGULARITY REPORT" LATER GAVE ME THEIR COMPAINT NO 20980 THROUGH WHICH THEY ARE FOLLOWING UP THE MISSING BAGGAGE INTERNATIONALLY THRPUGH AIR INDIA EXPRESS OFFICES.

I RETURNED MUSCAT ON 12TH dECEMBER AND REPORTED THE MISSING AT MUSCAT AIRPORT OFFICE ALSO. SO FAR NO POSSITIVE RESPOMSE RECEIVED FROM THE AUTHORITIES AT KOCHI OR MUSCAT.

THERE IS NO SYSTEM IN KOCHI AIRPORT TO COUNTER CHECK THE PASSENGERS ARE CARRYING THEIR BAGGAGES OUTSIDE THE AIRPORT. WHO EVER GETS A BAGGAGE CAN GO WITH IT FREELY AND EVEN IF IT IS NOT BELONGING TO THEM. FROM KNOWN PERSONS IT IS KNOWN THAT THOSE WHO TAKES OTHERS BAGGAGES BY MISTAKE IS RETURNING THEM LATER AND COLLECT THIR ORIGINAL BAGGAGES. BUT WHEN THE VALUE OF CONTENTS OF THE BAGGAGE RECEIVED WRONGLY IS MORE THAN THEIR ORIGINAL BAGGAGE, CAHNCES OF RETURN IS RARE.

WOULD LIKE TO KNOW WHAT TO BE DONE IN THIS CASE TO GET MY GRIEVANCE CLEARED.

WAITING FOR YOUR REPLY

THANKS & REGARDS

RAJAN THAYYIL, thayyil.[protected]@gmail.com;[protected]
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Complaint marked as Resolved Aug 14, 2020
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