EaseMyTrip.com Complaints & Reviews

I booked a flight from Ahmedabad to Bangalore which was rescheduled by Spicejet airlines and than cancelled 1 day prior to journey. Easemytrip send me refund processing email in which they charged convenience fee. But actually its an inconvenience to me.

Greetings,
I have made booking on 29 June 2021 and due COVID I have canelled my booking on 22/6/2021 from Hyderabad to Belgaum (PNR DG2KKK) on 24/7/2021return from Belgaum to Hyderabad on 27/7/2021 (PNR SG3734 still I did not get any refund?!!!
Please check and inform me as early as possible.
Your kind attention is appreciated.
Mohammed Mohiuddin Ansari
[protected]

My flight is cancelled by airlines on 6th July 2021. And I have claimed refund to airlines . Airlines had refunded RS 11709 to Ease my trip but ease my trip had only refunded me RS 3442 only . I know that there service fee is Rs 300 each person but in that manner ease my trip had to return RS 10809 but ease my trip had not refunded any of that amount . And I have strong prove against this . This is really very bad about this . Please refund my total amount to my bank account

Your customer support team is a fail!

Please delete my account related with mobile number: [protected]. SIMPLE!

Please do it, if you are sensible!

I accidentally created ease my trip account . I want to delete it and cannot find an option to do it .Can you please resolve this.

Email Id : singh.[protected]@gmail.com
Email id : singh.[protected]@yahoo.com

Please delete both these accounts

Booking was failed but amount was deducted from account. Will I get the full refund and when?

Hi,
Below mentioned booking were done through easemytrip. On my travel date Srilankan Airlines were cancelled my flight and they dint arrange any alternate flight also. I myself managed to get another flight. After one year I got the refund after deducting cancellation charges from both airlines as well as agent (easemytrip)
Why are they deducting my money for airline's cancellation. I need full refund for these 2 bookings.
I have also booked with Indigo & spicejet through same easemytrip. But in that case I have got full refund without any deduction. Why only with Srilankan Airlines.

Booking Reference: EMT71093941 & EMT66415181

I am your regular customer. This follow ups are really disappointing me.

Regards,

Ticket has been booked on Feb 8. And has been cancelled on the same day so as per policy I should get full refund. Its July 21 now and no refund has been processed. As per email communication the Refund application number is shared and must be followed up with Air India team to get the refund. Till now I have not received any refund. Kindly help in resolving the same. Below are the ticket details.

Passenger Details Sector PNR Ticket Number Cancellation Mode Requested by Customer
Vijaya Somarajan SXR-DEL; DEL-COK HCTXW [protected]/2/2 Full Refund
Punya Somarajan SXR-DEL; DEL-COK HCTXW [protected]/1/2 Full Refund

This is in regards to the Booking id:--EMT78327189
Company Ko Ye Chij Malum Nahi Hai Ki Flight Cancel Hone Pe Full Refund Milta Hai Rooj RA Genrate karti hai Or Time Pass Karti Hai

Booking ID - EMT84620890

Nepal Airways ka 1 Side Booking Faild Hai Apke Exective ne Mail Pe Batya 5 Din Me refund Kar denge 10 Din Bad Bhii Bhikh Mangna padta hai

Ye Koi Airliance ko Puchan nahi Hai Koi RA Genreate Karna Nahi hai Khali Ease my Trip ko refund Dena Hai But Refund Deti Nahi hai

Dhruvv patel
[protected]

Air india has confirmed me over the phone that they have refunded full amount. And also said Easemytrip very well knows that all flight pnr of year 2020 are elligible for full refund, and air india refunded full amount to Easemytrip, air india also said that Easemytrip very well knows that air india donot share refund details. On email if you want recordings, i can provide you, so Easemytrip please refund full amount

Thanks
Mob - [protected]

I tried to explain an issue on their website which cost me some money while rescheduling, the customer support was not even patient enough to listen to you. I guess they have been just trained to say "NO sir, you still need to pay the penality". I said, ok, I am ready to pay what ever you want, answer was "No Sir, you need to explain in email about the error"

Now I am absolutely puzzled what to do. the customer support has zero access to make any changes or assist.

End of the story, dont waste your time to get a positive solution from them. you have to accept the fact that the money is gone in vain and book with the airline instead. FYI I lost almost 20 thousand Rupees and and ended up wasting 2 hours of my time. Do not expect the same level of service as you get from your country.

I had made a booking for flight (Air India) through EMT website from Mumbai to Raipur dated 24th of April 2021- PNR-YJVFR. However since pandemic at its peak, all my family members (including my husband and I) got a great hit and became COVID Positive. I immediately contacted Air India for the support at this difficult time and they asked to reach out to the agent through which tickets has been booked i.e. Ease my Trip (EMT). Then we contacted Ease my Trip numerous time and after lot much struggle finally got confirmation that we need to send an email to EMT asking for ticket cancellation and full refund with attachment of COVID Positive report. We followed the same process and sent the required email on 23rd of April 2021. But now after waiting 3-4 weeks, to my utter shock, EMT is denying for the refund saying Air India is not refunding them because the procedure followed was different.

Pls note that two of my friend has also made bookings for the same flight of same date with Air India directly and couldn’t travel as they were also COVID positive, they contacted Air India and followed the correct process and got the full refund. This is very surprising that being EMT is misguiding their customers. Being an agent service provider they should have proper/accurate knowledge of all the services that you are providing. They have no right to harass any of customers like this, mentally and financially. I had a very bad experience with Ease my Trip and can’t lose my money because of their fault after such long mental torture.

I booked a standard room on Anora resort for July 10th through easeMyTrip. While other sites were displaying No Rooms Available but only easeMyTrip was showing rooms available on that resort. I was delightful that finally i was able to book a room and the rate was very minimal. Standard room including tax was 2200 while other sites was displaying minimum 4500. I am not sure why I lost my common sense that day when I saw that much minimum rate. On July 10th I went to that resort almost travelling 80 Kms along with my wife and 3 year old kid. But to the utmost shock when I went to the resort they told we don't have rooms here and we are not tied up with easeMyTrip. The resort didnt receive any confirmation mail too. When I checked with easeMyTrip customer care they told will resend confirmation mail. But waited for an hour i didn't receive any confirmation mail. Spoke with manager in resort, he started asking me why I booked in online rather than speaking to the resort directly. After regular follow ups I decided to come back home after spoiling a weekend for me and my family. I feel easeMyTrip is a scam. Please see below details for reference since I am unable to post screenshot

Booking Id EMT68968615 i requeted the refund around a year ago and the airlines refund the amount on October-2020 to Ease my trip, but still i didnt get the refund from their side, regarding this issue i spoke to customer support around 100 times. Every person tells the same answer u can get the refund with in 7 working days, i cant expect the answer from your side its a big disappoint to the customers and it may cause a loss of customers, please check my profile i did the booking above 200 tickets, regarding this issue you are going to loss the golden customers, kindly tell me directly that we cannot provide the refund if you cant able to refund the amount i will leave the amount. please do needful for this issue

Dear team,

I have facing some issue while adding my phone number in my account.

I have already created my account previously with my email before so I forgot that, so I used my mobile phone to login but site thought me as new & created my account with my mobile no.

Now i’m unable to add my mobile number in my account as it says already registered.

I request to delete my other account that created mistake with my phone number.

Request to delete account that opened with mobile no.

I sent numerous email but still my account hasn't been deleted/closed yet.

Hello,

Today our family member had a flight with following details on which they couldn't able to board due to unavailability of NT-PCR test which is mandatory for Mumbai arrival. In this case, if particular place where NT-PCR test is mandatory then site should pop-up with this requirement without which tickets should not have been booked/confirmed. As a customer, we are not aware upon this requirement unless there is any...

I booked a bus ticket online from Easemytrip.com on 23/08/2020 from Mumbai to Jalore (Journey date: 25/08/2020, 19:20. Booking ID: EMT[protected]. On the 25th morning, I called the bus operator to confirm my boarding time and location but I was informed by the operator that the bus was cancelled for the day as it broke down & they couldn't do anything about it so my amount would be refunded back by EaseMyTrip. I then immediately called EaseMyTrip to report the issue but the call was not getting connected even after waiting half an hour so instead I e-mailed them the issue for which I got a reply saying that they are looking into the matter and they would revert back shortly.

I waited and yet didn't get the reply so I had to book some other bus locally for the same date. I called them after I reach my destination, this time I waited nearly an hour then my call got connected to customer support and I was informed by them that as soon as they clear this matter with the bus operator I would be refunded back my amount so I waited.

I didn't get anything to hear from them so I mailed them on 16/09/2020 for which they replied that my matter is being forwarded to the concerned authority and they would revert back shortly. I mailed them again on 19/09/2020 then 21/09/2020 and then 18/10/2020 for which I got the similar kind of responses that my matter is being escalated and they would revert back shortly, it had already been two months then but still they were replying the same thing on emails so I started to tweet them then on twitter but again they replied the same thing that my issue is being escalated and they would revert back shortly.

I even called them many times after that but they replied the same thing that they would revert back shortly and after almost a year on 05/07/2021, I mailed them for which I got a reply yesterday that they cannot process the refund as I had opted to travel another date with the bus operator.
After a year of torcher, they are shifting the blame on me lying about things just not to pay me back. I replied to them saying that I would take legal action against them.

I had already filed a legal complaint in the consumer forum and putting it out here too.

I have booked train tickets with booking I'd EMT84411660. After that tickets get rejected but amount not refunded yet.

Today i am booked train ticket from Patna to Delhi for 18/7/2021 but due to forgot irctc PASSWORD not confirmed ticket status and amount Rs. 6055 deducted in my account.

So kindly refund my amount as per norms at the earliest