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EaseMyTrip.com Complaints & Reviews

www.easemytrip.com
3.3
Updated: Feb 27, 2026
Complaints 1327
Resolved
780
Unresolved
547
Good! EaseMyTrip.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that EaseMyTrip.com step up their efforts to fully resolve all complaints 👍
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EaseMyTrip.com reviews & complaints page 28

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L
Lrb Thapa
Oct 12, 2021
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Train ticket booked id - EMT88603664 and money god deducted but no confirm ticket no pnr number given, i want my refund as possible
EaseMyTrip.com customer support has been notified about the posted complaint.
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Dear Sir, We would like to inform you that regarding booking ID EMT88603664 your complete refund has been processed from our side.
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    S
    Sandeep Peddada
    from Pune, Maharashtra
    Oct 12, 2021
    Resolved
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    Resolved

    Address: Anand

    My flight (Flight No. AI-9844/451) got cancelled on date 20.05.2021. It has been 112 days and still, I have not received my refund. I have contacted customer care several times and have not got any positive responses from them. There has been no progress. This is not the way I expect the company to treat its customers. Kindly do the needful and make the refund as soon as possible.
    Nov 12, 2021
    Complaint marked as Resolved 
    EaseMyTrip.com customer support has been notified about the posted complaint.
    Verified Support
    Oct 12, 2021
    EaseMyTrip.com Customer Care's response     Dear Sir/Ma'am,
    It is never our intention to make you feel like this but might be the delay in refund is from the airline end. Moreover we request you to kindly share your booking id on our whatsapp escalation number [protected], so that we can assist you accordingly.
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      A
      Aishwarya saraswat
      from Cherthala, Kerala
      Oct 11, 2021
      Resolved
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      Resolved

      Money was deducted from my account but the confirmation is pending. I am not able to check if I can try again using my updated irctc password. The train is scheduled to leave tomorrow. There's no response from customer support. Kindly help.
      Nov 14, 2021
      Complaint marked as Resolved 
      EaseMyTrip.com customer support has been notified about the posted complaint.
      Verified Support
      Oct 13, 2021
      EaseMyTrip.com Customer Care's response       Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-AS-112021. So that we can assist you accordingly.
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        D
        dhinakharan
        Oct 11, 2021
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        I have booked my ticket from madurai to chennai under 2s on 11.10.21.journey date is 12.10.21 train number - 02638.
        Booking I'd number--EMT88532487. My money is also debited in my bank account. Please tell me the actual status of the train ticket and confirmation.
        EaseMyTrip.com customer support has been notified about the posted complaint.
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        I need refund
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          S
          Sumanray87
          from Bengaluru, Karnataka
          Oct 11, 2021
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          As per Airline, refund happened on 6th Oct.I did not receive the refund amount yet from easymytrip.
          Neither airline nor agent are supportive. PFA revert from airline
          EaseMyTrip.com customer support has been notified about the posted complaint.
          Verified Support
          Oct 13, 2021
          EaseMyTrip.com Customer Care's response           Dear Sir, We would request your patience and also like to assure you that the legitimate refunds will be processed automatically on your cancellation request regarding the EMT85662381 booking ID once the refund is approved by the airlines.
          Oct 16, 2021
          Updated by Sumanray87           2 months got over.. How many more days u want me to stay calm??
          Nov 07, 2021
          Updated by Sumanray87           Can you stop making fool.refund the amount.
          @Easymytrip

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            M
            Mansi_gupta
            from Kolkata, West Bengal
            Oct 10, 2021
            Resolved
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            Resolved

            Website: Easemytrip

            I booked flight Hyderabad to kolkata for 20th November by mistake but I wanted it for 21st

            Called on same day at 4 pm.. called EMT.. wrongly referred me to Airindia
            Airindia referred back to EMT
            Called again to EMT at 7 pm
            Assuredof full refund
            Dint guide through the procedure
            I asked for mail or link which I need to complete but didn't helped me

            When I cancelled
            They are telling I selected wrong option so zero refund

            My 8500 rupees gone
            They could have clearly told no refund

            Dint guide me rather misguided me
            Nov 15, 2021
            Complaint marked as Resolved 
            EaseMyTrip.com customer support has been notified about the posted complaint.
            Verified Support
            Oct 13, 2021
            EaseMyTrip.com Customer Care's response             Dear Sir, This is for the Booking id:—EMT88410250. We'd like to let you know that because we received your cancellation request via the "Already Cancelled from Airline" cancellation option, the airline has processed the refund according to the fare rules. As a result, there has been no statement from the airline regarding a full refund.
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              5
              5566
              Oct 10, 2021
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              I booked 5 train tickets. The money got debited from my account but I didn't get the ticket confirmation.
              And didn't get the debited account either.
              I need the refund.
              It is a fraud site.
              EaseMyTrip.com customer support has been notified about the posted complaint.
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              Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-PS[protected]. So that we can assist you accordingly.
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                L
                laxminarayan2021
                Oct 8, 2021
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                Resolved

                I want to delete my extranet account due to property and legal reasons.
                cant seem to find any settings where i can do that also cant seem to find customer care to talk to .
                its an urgent matter please response asap.
                Nov 12, 2021
                Complaint marked as Resolved 
                EaseMyTrip.com customer support has been notified about the posted complaint.
                Verified Support
                Oct 11, 2021
                EaseMyTrip.com Customer Care's response                 Dear laxminarayan2021, Kindly DM us on our whats app escalation no. [protected] with reference code SM-PS-L-82021. So that we can assist you accordingly.
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                  H
                  Hussna
                  from Bareilly, Uttar Pradesh
                  Oct 8, 2021
                  Resolved
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                  Resolved

                  On 08oct 21, I booked train ticket from Bareilly to Delhi and also payment have been successfully made.

                  Payment details are:- Dear Customer, Thx for INB txn of Rs.1607.4 frm A/c X8103 to EASY TRIP . Ref IGAMEEXKJ6 on 08Oct21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

                  However, I have not received the ticket yet. Pls refund my money back to my account or intimate me the latest status
                  Nov 12, 2021
                  Complaint marked as Resolved 
                  EaseMyTrip.com customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 11, 2021
                  EaseMyTrip.com Customer Care's response                   Dear Hussana, Kindly DM us on our whats app escalation no. [protected] with reference code SM-PS-H-82021. So that we can assist you accordingly.
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                    D
                    Devsbalan
                    Oct 7, 2021
                    Resolved
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                    Resolved

                    I've booked 4 Spicejet air tickets through Easemytrip on 17th September 2021 and journey date is 14th October 2021.Unfortunately due to an emergency I cancelled my tickets on 1st of October 2021 and got shocked by getting a refund of Re.1 on my account.When I enquired about it on the same day, I didn't get proper reply from customer care. Actually they charge Rs 1585 as cancellation per ticket which is very high and they steal Rs.6340 as cancellation charges from me which is totally unfair.Please look into this matter and stop such fraud. I need proper refund .
                    Nov 12, 2021
                    Complaint marked as Resolved 
                    EaseMyTrip.com customer support has been notified about the posted complaint.
                    Oct 09, 2021
                    Updated by Devsbalan                     The cancellation charges of Rs.1591 per ticket is too high for passengers of middle class like us... Therefore please rethink about it and refund the amount 🙏Thanks
                    Verified Support
                    Oct 11, 2021
                    EaseMyTrip.com Customer Care's response                     Dear Devsbalan, Regarding booking ID EMT87251591we would like to inform you that your correct refund has been done from our side as per airline fare rule as you have made the cancellation with normal cancellation and please not flight was operational on time thus full refund is not applicable.
                    View replies
                    Dear Sir/Ma'am,

                    We would like to notify you that INR1591 are the cancellation charges from airline end and we have charged INR300 as service fee that is also mention on the E-Ticket. For more clarification you may contact us via DM.
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                      F
                      Fatima Sayeed
                      Oct 7, 2021
                      Resolved
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                      Resolved

                      Booking is shown pending, but money was deducted from my bank account.
                      Request you to provide the airline pnr asap.
                      Nov 12, 2021
                      Complaint marked as Resolved 
                      EaseMyTrip.com customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 08, 2021
                      EaseMyTrip.com Customer Care's response                       Dear Sir/Ma'am,

                      We are getting the details checked and you will get an update on this.
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                        A
                        Arushisharma1
                        Oct 6, 2021
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                        Hello, I booked a flight ticket yesterday around 11:45 pm from bbsr to hyd for 12 th of October . Booking id - EMT88239361 . Rs .5433 was deducted but still the flight confirmation is showing pending . Kindly look into the matter at the earliest .
                        EaseMyTrip.com customer support has been notified about the posted complaint.
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                          R
                          Rup1390
                          Oct 6, 2021
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                          INR 11916 debited from A/c no. XX2463 on[protected]:24:14 IST at INB/[protected]/TECHPROCESS SOLUTIONS LTD/.Call [protected] if not done by you - Axis Bank
                          I did a flight booking today
                          Mumbai to Goa
                          2 adults 1 infant
                          Money debited but ticket or booking id / pnr not recieved
                          When will I get my refund?
                          EaseMyTrip.com customer support has been notified about the posted complaint.
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                          Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-R--62021. So that we can assist you accordingly.
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                            L
                            Luren
                            from Kolkata, West Bengal
                            Oct 6, 2021
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                            I have booked a train ticket from Sealdah to New Delhi today which is scheduled for 8th of November. Amounts were deducted from my account but there was no confirmation regarding the booking nor did I received any message. I initiated from IRCTC I'd- arunioinam. I would like to know my booking I'd or pnr. I do not want to cancel my booking. I hope my inconvenience will be corrected at the earliest.
                            EaseMyTrip.com customer support has been notified about the posted complaint.
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                            Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-L-62021. So that we can assist you accordingly.--
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                              G
                              gobinath86
                              Oct 6, 2021
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                              Flight Booking id EMT68969033 cancelled and i applied the refund around a year ago still I didn't get the refund, if i ask with airlines they told me to contact your travel agent, regarding this refund issue i speak with the customer support around 50 times but they are not giving any proper response to the customers suppose the issue is continue they will lose the golden customers please take necessary action and initiate the refund as soon as possible
                              EaseMyTrip.com customer support has been notified about the posted complaint.
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                                N
                                Nomadic Dosth
                                from Hyderabad, Telangana
                                Oct 5, 2021
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                                Resolved

                                Airlines flight ticket reschedule issue

                                Address: 18-8-646/b/14 Edi Bazar Hyderabad

                                Dear concern,

                                Myself Mohammed Abdul Gaffar
                                My flight PNR Number: 53DI32

                                I have booked my ticket two days back on 3rd October 2021 from EaseMyTrip.com which is Delhi to Moscow fight ticket, but now I have is to reschedule my flight date from 10 December 2021 to 17 December 2021 Because my VISA date is extended on 17 December 2021,
                                I have also talked to Sri Lanka Airlines Person about this, They...
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                                B
                                bubu689
                                from Imphal, Manipur
                                Oct 4, 2021
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                                Booking id:EMT[protected]
                                I have book a train from NDLS to SVDK on 4th October but no Pnr is provided and I couldn’t find in My booking section.Money is debited and no one is picking up the call nor replying emails
                                EaseMyTrip.com customer support has been notified about the posted complaint.
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                                Dear Sir, Kindly reach us at [protected] as we are unable to check your booking details as it is showing protected.
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                                  M
                                  Masood1
                                  from Hyderabad, Telangana
                                  Sep 30, 2021
                                  Resolved
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                                  Resolved

                                  I had booked a ticket from Hyderabad to bareilly the amount of the ticket has been deducted from my account but the website shows the transaction has been canceled I didn't even received a message about this but the amount has been deducted..
                                  Oct 14, 2021
                                  Complaint marked as Resolved 
                                  Resolve by aastha sharma and aman chadda, for refund's just contact them
                                  EaseMyTrip.com customer support has been notified about the posted complaint.
                                  Sep 30, 2021
                                  Updated by Masood1                                   Booking id : EMT87941416
                                  Oct 10, 2021
                                  Updated by Masood1                                   10 days gone No refund, still waiting..
                                  Very disappointed easemytrip scam company
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                                    R
                                    Riaz Ahm
                                    Sep 29, 2021
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                                    This is regarding my travel way back in april 2021 to dubai which I could not go due to travel restrictions as per my Booking ID is EMT82459078 . EMT did not refund my airfare which was quite unfair.I follow regularly and always i get the same answer.
                                    EaseMyTrip.com customer support has been notified about the posted complaint.
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                                    Dear Sir, We would like to inform you that your complete refund has been processed from our side on 29th Sep-21 in the same mode of payment regarding booking ID EMT82459078.
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                                      S
                                      Sumit Karma
                                      Sep 28, 2021
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                                      Booking Tickets for my mother from easemytrip company was biggest mistake of my life. The Airaisa airline as returned the ticket amount due to Easemytrip.com for flight cancellation yet they have not process the amount back to me. It has been an year since this. I had multiple follow-up calls to customer care but all i could is 72 hrs timeline every-time

                                      Name : Usha Karma
                                      Ticket number: C6HUMX
                                      EaseMyTrip.com customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir, we are getting this checked and you will get an update on this soon.Till the time your patience is highly appreciated.

                                      Regards EaseMyTrip...!!!
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