EaseMyTrip.com Complaints & Reviews

INR 11916 debited from A/c no. XX2463 on[protected]:24:14 IST at INB/[protected]/TECHPROCESS SOLUTIONS LTD/.Call [protected] if not done by you - Axis Bank
I did a flight booking today
Mumbai to Goa
2 adults 1 infant
Money debited but ticket or booking id / pnr not recieved
When will I get my refund?

I have booked a train ticket from Sealdah to New Delhi today which is scheduled for 8th of November. Amounts were deducted from my account but there was no confirmation regarding the booking nor did I received any message. I initiated from IRCTC I'd- arunioinam. I would like to know my booking I'd or pnr. I do not want to cancel my booking. I hope my inconvenience will be corrected at the earliest.

Flight Booking id EMT68969033 cancelled and i applied the refund around a year ago still I didn't get the refund, if i ask with airlines they told me to contact your travel agent, regarding this refund issue i speak with the customer support around 50 times but they are not giving any proper response to the customers suppose the issue is continue they will lose the golden customers please take necessary action and initiate the refund as soon as possible

Dear concern,

Myself Mohammed Abdul Gaffar
My flight PNR Number: 53DI32

I have booked my ticket two days back on 3rd October 2021 from EaseMyTrip.com which is Delhi to Moscow fight ticket, but now I have is to reschedule my flight date from 10 December 2021 to 17 December 2021 Because my VISA date is extended on 17 December 2021,
I have also talked to Sri Lanka Airlines Person about this, They...

Booking id:EMT[protected]
I have book a train from NDLS to SVDK on 4th October but no Pnr is provided and I couldn’t find in My booking section.Money is debited and no one is picking up the call nor replying emails

I had booked a ticket from Hyderabad to bareilly the amount of the ticket has been deducted from my account but the website shows the transaction has been canceled I didn't even received a message about this but the amount has been deducted..

This is regarding my travel way back in april 2021 to dubai which I could not go due to travel restrictions as per my Booking ID is EMT82459078 . EMT did not refund my airfare which was quite unfair.I follow regularly and always i get the same answer.

Booking Tickets for my mother from easemytrip company was biggest mistake of my life. The Airaisa airline as returned the ticket amount due to Easemytrip.com for flight cancellation yet they have not process the amount back to me. It has been an year since this. I had multiple follow-up calls to customer care but all i could is 72 hrs timeline every-time

Name : Usha Karma
Ticket number: C6HUMX

I try to booked tickets from bangalore to patna and patna to bangalore my money deducted but ticket is not booked on 24/9/21. Then i call customer care they said money is not received.

Hi, I am Sudhanshu Tejwani, I booked a ticket on 28.09.2021 to travel to Nagpur on 29.09.2021 from Raigarh, The sum of 920.89 has been deducted from my account but i haven't received the confirmation and the departure time of the train is 03:25am
I need confirm Tickets ASAP !
Booking id - EMT87842598

This is in regard with my trip booking id EMT70631161 / PNR:-Y512K of an domestic flight travel date was 03 Jul 20 and due to covid reason we were not traveled that time. Now since weeks, I tried to reschedule this trip, There is a technical issue with the website which prevents me from rescheduling my flight at ANY date. I always get the same error message "Oops! No flights found.", no matter which dates I put in. As i checked with Air india it has provided option for date change/reschedule for covid time bookings upto till 31st Dec21.
When i checked the with air india regrading the issue they updated me that EMT has raised refund request and the amount was already refunded to EMT. How could EMT has raised a refund request with out my knowledge/confirmation . As per them there was an order from Supreme court on Oct'20 stating all travel agents need to refund all amount to customer irrespective of their confirmation immediately. Even if it is true why EMT has not refunded me the amount at as per supreme court order what they are saying.. I want to know if i have an option to reschedule my flight till 31st Dec'21 how can they raised a refund request with out my confirmation as im in an impression that i can reschedule my ticket at any time till 31st Dec21.

Even if suppose they have raised refunded request on behalf of me how could they keep that amount with them with any update to customer.

I just booked a flight from Mumbai to Dubai on 28th Sept. I am based in Dubai and the amount, approx 3k AED was deducted but I haven’t received any booking details. The flight is Indigo departing at 7pm. Ease my trip customer care is unreachable and I need a solution.

I had booked a ticket from trichy Tamilnadu to tirupur Tamilnadu the amount of the ticket has been debited from my account but the website shows the transaction has been canceled I didn't even received a message about this but the amount has been debited I need this to be cleared faster pls

I have made a flight booking on 24th September at 12:15. My bank has confirmed that amount being credited to Easemytrip account. I'm yet to receive any form of acknowledgment or booking Id from this site. I have raised complaint with their customer care and yet to get a conclusive response.

This is regarding my travel way back in march'20 to Thailand which I could not go due to travel restrictions as per my Booking ID is EMT70655207 . EMT did not refund my airfare which was quite unfair. I got a very diplomitac revert from them & hence I am very frustrated with their services. Very unreliable & untrustworthy.

I have booked a ticket from Howrah Junction to Tambaram for 30th September 2021 but didn't got the PNR for this ticket. There is no option for the pending entering IRCTC credentials later on and my money got deducted.

Partial refund of Rs. 2241 pending from Easemytrip.com. Following up several times through Whatsapp, email and direct telephone conversation from almost past one year and no proper response received yet. Requesting quick resolution for refund of pending Rs. 2241 . [EMT Ref ID: EMT74816858]

Booking Date: 26 Sep 2020; Time: 21:25
Total Paid : Rs. 44870 [EMT Ref No. EMT74816858] +Rs. 2241 [Payment Confirmation ID EMT74816858]

Total amount to refund: Rs. 22022
Refunded amount: Rs. 19781 (Partial trip cancellation and Full refunds on flight cancellation due to COVID schedules)

Pending amount from EMT: Rs. 2241

I had booked flight ticket and paid Rs. 5371/-. They had waived conveyance fee. While booking ticket I was given split up as Basic fair Rs 4398/- Other taxes 1006/- and GST 225/-. They charges 300/- conveyance and gave reversal of 333/-.

When I received Airlines invoice, I got invoice for Basic fair Rs 4000/- Other taxes 681/- and GST 200/-

They charged excess amount and are not giving refund of Rs 490/-

Beware of the Easemytrip portal. They are cheating Customers
I had recently cancelled a return flight booked on their platform.
I cancelled the flights by directly calling the airline call centre.
The airline processed the full refund and confirmed the same over mail
EaseMyTrip did not forward the return amount to me even after 2 months
Instead, I had to chase them and get it processed which requires you to raise a separate cancellation request to them also
I attached the refund confirmation mail from the airline while raising cancellation on EMT site
IMPORTANT: For this activity they will charge you cancellation fees over again. On top of it they will charge CONVENIENCE FEES for a second time.
Even after this, they have processed a lesser amount than what was mentioned in the airline refund mail
They are blaming the airline for transferring less amount to them and when asked to create complaint ticket or give mail confirmation they are not ready to do so
I request the authorities to look into these blatant cheating practices by EaseMyTrip

Hi, My name is Gourav,
Last year I booked international ticket from easemytrip.
But due to covid I was not able travel. Firstly easetrip said they will refund me. But later they said they cannot refund they can give me option to rescudule my booking.Which I can use untill 31dec 2021.

This is in regards to the Booking id: EMT68361517

We would like to inform you that the airline has denied for the refund on your booking as your booking was no show and refund should claim under the validity period. However, the airline is providing the option of rescheduling your can reschedule your booking as per the airline offer till December 31, 2021, for future travel.

Yesterday I send email to easemytrip, how to use credit shell for my future booking.

They said

This is in regards to the Booking id: EMT68361517 / PNR: VVZTNO

We would like to inform you that the PNR status is a no-show and the validity of the ticket has expired.

Airline has denied the rescheduling or the refund of the booking.

Kindly help me. Now easemytrip is hrassing me.