EaseMyTrip.com Complaints & Reviews

I just booked a flight from Mumbai to Dubai on 28th Sept. I am based in Dubai and the amount, approx 3k AED was deducted but I haven’t received any booking details. The flight is Indigo departing at 7pm. Ease my trip customer care is unreachable and I need a solution.

I had booked a ticket from trichy Tamilnadu to tirupur Tamilnadu the amount of the ticket has been debited from my account but the website shows the transaction has been canceled I didn't even received a message about this but the amount has been debited I need this to be cleared faster pls

I have made a flight booking on 24th September at 12:15. My bank has confirmed that amount being credited to Easemytrip account. I'm yet to receive any form of acknowledgment or booking Id from this site. I have raised complaint with their customer care and yet to get a conclusive response.

This is regarding my travel way back in march'20 to Thailand which I could not go due to travel restrictions as per my Booking ID is EMT70655207 . EMT did not refund my airfare which was quite unfair. I got a very diplomitac revert from them & hence I am very frustrated with their services. Very unreliable & untrustworthy.

I have booked a ticket from Howrah Junction to Tambaram for 30th September 2021 but didn't got the PNR for this ticket. There is no option for the pending entering IRCTC credentials later on and my money got deducted.

Partial refund of Rs. 2241 pending from Easemytrip.com. Following up several times through Whatsapp, email and direct telephone conversation from almost past one year and no proper response received yet. Requesting quick resolution for refund of pending Rs. 2241 . [EMT Ref ID: EMT74816858]

Booking Date: 26 Sep 2020; Time: 21:25
Total Paid : Rs. 44870 [EMT Ref No. EMT74816858] +Rs. 2241 [Payment Confirmation ID EMT74816858]

Total amount to refund: Rs. 22022
Refunded amount: Rs. 19781 (Partial trip cancellation and Full refunds on flight cancellation due to COVID schedules)

Pending amount from EMT: Rs. 2241

I had booked flight ticket and paid Rs. 5371/-. They had waived conveyance fee. While booking ticket I was given split up as Basic fair Rs 4398/- Other taxes 1006/- and GST 225/-. They charges 300/- conveyance and gave reversal of 333/-.

When I received Airlines invoice, I got invoice for Basic fair Rs 4000/- Other taxes 681/- and GST 200/-

They charged excess amount and are not giving refund of Rs 490/-

Beware of the Easemytrip portal. They are cheating Customers
I had recently cancelled a return flight booked on their platform.
I cancelled the flights by directly calling the airline call centre.
The airline processed the full refund and confirmed the same over mail
EaseMyTrip did not forward the return amount to me even after 2 months
Instead, I had to chase them and get it processed which requires you to raise a separate cancellation request to them also
I attached the refund confirmation mail from the airline while raising cancellation on EMT site
IMPORTANT: For this activity they will charge you cancellation fees over again. On top of it they will charge CONVENIENCE FEES for a second time.
Even after this, they have processed a lesser amount than what was mentioned in the airline refund mail
They are blaming the airline for transferring less amount to them and when asked to create complaint ticket or give mail confirmation they are not ready to do so
I request the authorities to look into these blatant cheating practices by EaseMyTrip

Hi, My name is Gourav,
Last year I booked international ticket from easemytrip.
But due to covid I was not able travel. Firstly easetrip said they will refund me. But later they said they cannot refund they can give me option to rescudule my booking.Which I can use untill 31dec 2021.

This is in regards to the Booking id: EMT68361517

We would like to inform you that the airline has denied for the refund on your booking as your booking was no show and refund should claim under the validity period. However, the airline is providing the option of rescheduling your can reschedule your booking as per the airline offer till December 31, 2021, for future travel.

Yesterday I send email to easemytrip, how to use credit shell for my future booking.

They said

This is in regards to the Booking id: EMT68361517 / PNR: VVZTNO

We would like to inform you that the PNR status is a no-show and the validity of the ticket has expired.

Airline has denied the rescheduling or the refund of the booking.

Kindly help me. Now easemytrip is hrassing me.

I have tried to book train ticket. Ticket was not booked. But amount was Debited three times. Please refund my Debited amount.

I have tried to booked a flight from Pune to Imphal for 25th sept, amount of Rs 25266 has been debited from account but booking is not done...Please assist on this issue.

This is in regard with my trip booking id EMT70631161 / PNR:-Y512K of an domestic flight travel date was 03 Jul 20 and due to covid reason we were not traveled that time. Now since weeks, I tried to reschedule this trip, There is a technical issue with the website which prevents me from rescheduling my flight at ANY date. I always get the same error message "Oops! No flights found.", no matter which dates I put in. As i checked Air india...

I have booked train ticket on 07 sep 2021 but status is Pending.
Booking id- EMT86752009

This is in regard with my trip booking EMT85790825 / PNR:-TND4ED of an international flight. Since weeks, I try to reschedule this trip, but numerous calls and emails, even to the CEO, didn't help. There is a technical issue with the website which prevents me from rescheduling my flight at ANY date. I always get the same error message "Oops! No flights found.", no matter which dates I put in.
I tried to reschedule the flight by email...

Hi,

I have never subscribed to ease my trip but I keep getting spam sms on my phone. Please stop them!!

There is no option for flight rescheduling in the ease my trip app and website. I raised a complaint several time through email and over call. Almost 10 emails I sent and 6 times called them over phone. From past 3 days, I couldn't able to reschedule my flight and now the price is sky-high. I have never seen this type of pathetic service and I will not recommend anyone to use ease my trip.

I just booked 2 train tickets from Guwahati (GHY) to New Jalpaiguri (NJP) on 2nd September 2021 with train number - 02423 ( Dbrg Ndls Ac Spl )
Booking ID is EMT86563199
even though the money (3194.40 rs) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all I want is them to confirm my tickets.

Flight Booking from Mumbai to Glasgow.
Amount of 74388 INR deducted from bank account and the ticket shows Booking Pending. No confirmed ticket received.

Name : Urvashi Nanoti
Origin : Mumbai
Destination : Glasgow
Date of travel : Sept 12, 2021
Amount deducted : 74388 inr
Booking ID : EMT[protected]

I have booked a ticket from Saharsa(SHC) to Ranchi(RNC) for 2nd September 2021 with booking id- EMT86507849 but didn't got the PNR for this ticket. There is no option for the pending entering IRCTC credentials later on and my money got deducted.

I had booked a flight from Trivandrum to Bangalore for 31st August. I wanted to reschedule the flight to September 10th from Kochi to Bangalore. According to Air India rescheduling policy they allow one free rescheduling till 30 September. Even after mailing them the Air India policy they refused to reschedule my flight because of which I had to cancel that caused huge losses to me. I want to know why the rescheduling was not carried out and provide sufficient compensation for my losses.