EaseMyTrip.com Complaints & Reviews

Yesterday night I booked 4 tickets from Nager Coil to Pune.

I received eticket without PNR No. & Transaction no. attached eticket for your ref.

I done transaction with SBI internet banking.

Bank transaction ID:[protected]IGALWDBCB7

Pnr U9TW8G
Flight was cancelled from airlines on 7th june
Payment made thorou mobiwik
Refund not received yet
Made almost 100 complaints and customer care calls almost 100+times but no response. Evertime telling to wait 7 more days and days
Mobile no. [protected]
[protected]@gmail.com
Mobiwik no [protected]
Mobiwik email [protected]@gmail.com

Booking id EMT68969033 i giving a refund request around a year ago still they are initiate the refund, regarding this issue i speak with the customer service around 20 times still they are not taking the proper action to solve the issue. I completely disappoint about the ease my trip booking service they are not care about the customer satisfaction, this may continue they will lose the customers please take necessary action about this refund

Haven't recieved the refund for booking

Ease My Trip (EMT) was holding a credit shell of Rs 8, 992 for me against PNR YBQWNM (airline SpiceJet) which I used along with an additional payment of Rs 500/- to book return tickets for Hyderabad - Kolkata (PNR F6Q8SY). These tickets were manually booked by EMT agent (on July 2nd, 2021) as bookings using credit shell cannot be made directly by the customer through EMT portal. Dates of travel were Friday Aug 20th with return from Kolkata on Sunday Aug 22nd. Evidence of tickets booked by EMT agent have been shared in the numerous mails that I have sent to EMT customer care mail box ([protected]@easemytrip.com)

As SpiceJet had rescheduled the flights (Flight on Aug 20 was moved to Aug 21st and return flight was advanced from 10 pm to 11.20am), I am seeking a full cash refund of Rs 9492 (credit shell of Rs 8992 + additional payment of Rs 500) to my bank account from EMT. I have already spoken to SpiceJet and they have confirmed cancellation of my ticket and refund of Rs 9492/- to EMT. On their web site also the ticket shows as cancelled and I have a screen shot of the same.

I have already explained this to so many of EMT customer care agents as well as to Mr. Kapil Sabharwal, senior supervisor at EMT who had assured me refund would be processed.

It is utterly frustrating to state that despite numerous mails, follow ups explaining the case every time from scratch to customer care agents I am still waiting to receive a refund of Rs 9492/- which is rightfully due to me.

I have submitted all the evidence to Ease My Trip and they have acknowledged but are yet to make the refund.

Regards,
Amit Todi

EMT70808965

An amount of ₹ 5548/- was debited from my EMT wallet on 26th February 2021, and is not yet credited to my bank account, even after 6 months.
Every time I call or mail, they say 5-7 days, but still amt is not credited.
It shows their irresponsible and careless attitude towards customers, where refund is concerned.
I have sent numerous mails, updated bank details many times, called customer service and whatsapp chat several times, but it's of no use.
The amount is credit that I received from airlines towards refund for cancellation.It seems like EMT has no intention of returning my money to me.
It's really disappointing that a company of such high stature is troubling a genuine customer for mere ₹ 5548/-.
It may not be a big amount for them and I may not be a valuable customer for them, but the amount is not small for me.
And to add to all this, they have stopped replying to my mails. I have been mailing them regularly, but sorry to say, they aren't even bothered. It's really sad but I have had a really bad experience with this company and makes me doubt their reliability and credibility.

Re [#EMT_[protected]]

I have booked a flight ticket for Rs. 6, 437. The amount was debited from bank account, but the ticket booking was not completed.
Date of incident:[protected]
Time of incident: 10:29 PM

Request you to process the full refund at the earliest.

Such a worst booking service..I cancelled two tickets which cost around 9.4 k the refund is oly 200 ..and tat too 15 -20 days prior to the ticket date..

I need proper refund trying to contact customer care no proper response ..

And I am using this booking for first time ..and due to unavoidable situation cancelled it ..but the fee is horrible I don't recommend this .com for anyone ..and I need my refund properly

I have booked the 2 train tickets from Thiruthangal to Chennai - Egmore. After the payment, the page has stopped and showed as error. but, amount was debited from my account.
Name: Sakthivel
transaction screen shot attached.

I had applied for a refund for booking id EMT71170758, EMT71169800, EMT71170868 for your flight booked from DME-COK on THU-02JUL2020. I have received an incomplete refund for the above 3 tickets. I had paid initially and then there was a fare difference of INR 5814 per ticket for the confirmation of the ticket for which I paid again. I want the fare difference price to be refunded as soon as possible. I have been in contact with the Easemytrip customer care for past 3 weeks from which I had a poor response for my concern

Since last 1 week, I raised this issue to customer care that for my new bookings I am not able to use my wallet amount . I have rs 16, 252 in my wallet of easymytrip and I fed up with this thing. Every time I called customer care, they said you have to wait 24 -48 hours to resolve this issue. Could you tell me what do you want to do with my money. Am I able to use it or not.
Email id - rajeshrules27gmail.com

I had make two train tickets just few minutes back, my amount has been deducted from phone pay but few to some reason that tickect is not booked . I had requested samridhi one of their customer support she told me that I am not able to cancell it . I want my refund not in the wallet but to my bank account. Kindly do the necessary action. Thank you

Ticket PNR H9QVV, Booking ID EMT85205312, this ticket was booked on 30th July'21 and this ticket was cancelled on 31st July, 21. But did recieve refund amount till now. Called customer care number, but have not got confirmation of refund date . They was passing buck to airlines. please refund the amount on immediate basis.

I had booked bus from mudhol to Bangalore through ease my trip and paid rs725 via Google pay but booking was not confirmed please help to resolve these issue email I'd used for booking [protected]@gmail.com

I have made booking of bus from mudhol to Bangalore via ease my trip I have paid them 725rs by Google pay but booking not confirmed

Date of Transaction - 12.07.2021
Transaction Amount - 5049 (Debited thru Credit card)
We want refund of Rs 5049 Dt 12.07.2021 paid to Hotel - Hotel ITC Maratha Mumbai.
As per hotel, They didn't receive any booking confirmation.
Against the same we didn't receive any Invoice or Voucher.

Required Refund of the amount of RS 5049.

Concern Person : Mr. Harsh Kothari
Contact Number[protected]
Email ID - [protected]@hotmail.com

EMT[protected] is my booking id ... my money was deducted but ticket is still under pending showing...its really shameless... this easemytrip is scaming the people

This is my Booking ID. EMT85461949. My booking is still pending even after around Rs. 11, 000 was deducted from my bank accounted. Customer care is not picking up. I am not being able to check in. I am standing outside airport.

EMT 84953940.

The airline has cancelled the flight and offered full refund to EaseMyTrip. However, EaseMyTrip is not refunding the convenience fee ~900 Rupees.

On enquiry with the Customer Service team, the team has stated that it is as per policy and is mentioned on the confirmation email after booking.

It was not mentioned during the course of booking, irrespective of service is terminated by the passenger or airline.

Only after making the purchase customer gets to know about this charges.

As confirmed by GOAIR, my refund is credited to you on 27th July.
Want to know, what is the cause of delay in crediting the amount
PNR QFWCME,
BLR-PAT, DOJ 12072021