EaseMyTrip.com Complaints & Reviews

I had applied for a refund for booking id EMT71170758, EMT71169800, EMT71170868 for your flight booked from DME-COK on THU-02JUL2020. I have received an incomplete refund for the above 3 tickets. I had paid initially and then there was a fare difference of INR 5814 per ticket for the confirmation of the ticket for which I paid again. I want the fare difference price to be refunded as soon as possible. I have been in contact with the Easemytrip customer care for past 3 weeks from which I had a poor response for my concern

Sep 13, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am,

We are getting the details checked and you will get an update on this, and we also tried calling on your registered and alternate contact number but were unable to connect. So we request you to kindly contact us on our whatsapp escalation number [protected].

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Since last 1 week, I raised this issue to customer care that for my new bookings I am not able to use my wallet amount . I have rs 16, 252 in my wallet of easymytrip and I fed up with this thing. Every time I called customer care, they said you have to wait 24 -48 hours to resolve this issue. Could you tell me what do you want to do with my money. Am I able to use it or not.
Email id - rajeshrules27gmail.com

Sep 13, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Aug 12, 2021

Updated by Rajeshrules27 Booking Ids - EMT72365503, EMT72310447

Verified Support

Aug 12, 2021

EaseMyTrip.com Customer Care's response Dear Sir,

We are getting the details checked and you will get an update on this.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Delhi

I had make two train tickets just few minutes back, my amount has been deducted from phone pay but few to some reason that tickect is not booked . I had requested samridhi one of their customer support she told me that I am not able to cancell it . I want my refund not in the wallet but to my bank account. Kindly do the necessary action. Thank you

Sep 29, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-HS-120821. So that we can assist you accordingly.

Verified Support

Aug 24, 2021

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-HS-120821. So that we can assist you accordingly.

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Ticket PNR H9QVV, Booking ID EMT85205312, this ticket was booked on 30th July'21 and this ticket was cancelled on 31st July, 21. But did recieve refund amount till now. Called customer care number, but have not got confirmation of refund date . They was passing buck to airlines. please refund the amount on immediate basis.

+1 photos

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2021

EaseMyTrip.com Customer Care's response Dear Sir, We would like to inform you that your RA is pending from airline side and once it will be authorize from airline end we will update you through call or mail respectively, till the time your patience is highly appreciated.

Aug 14, 2021

Updated by Pradippahari I paid rasemy trip, not airlines. Please do the needful to refund my amount. Airlines told that they are not responsible for refund as paid to easemytrip

Aug 14, 2021

Updated by Pradippahari I paid easemy trip, not airlines. Please do the needful to refund my amount. Airlines told that they are not responsible for refund as paid to easemytrip

View replies

P

Pradippahari

Aug 9, 2021

* Didn't recieve refund amount till now . Please do the needful.

Reply

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

I had booked bus from mudhol to Bangalore through ease my trip and paid rs725 via Google pay but booking was not confirmed please help to resolve these issue email I'd used for booking [protected]@gmail.com

+1 photos

Sep 13, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2021

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am,

We request you to kindly share your booking or contact details on our whats app escalation no. [protected] with reference code SM-CC-090821. So that we can assist you accordingly.

Verified Support

Aug 10, 2021

EaseMyTrip.com Customer Care's response Dear Sir, We would like to inform you that your refund has been processed from our side and within few working days same will be credited to you.Till the your patience is highly appreciated.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I have made booking of bus from mudhol to Bangalore via ease my trip I have paid them 725rs by Google pay but booking not confirmed

+1 photos

Sep 16, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2021

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am,

We request you to kindly share your booking or contact details on our whats app escalation no. [protected] with reference code SM-CC-090821. So that we can assist you accordingly.

Verified Support

Aug 10, 2021

EaseMyTrip.com Customer Care's response Dear Sir, We would like to inform you that your refund has been processed from our side and within few working days same will be credited to you.Till the your patience is highly appreciated.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 1014-1015, 10th floor, Hemkunt Chamber, New Delhi - 110019

Date of Transaction - 12.07.2021
Transaction Amount - 5049 (Debited thru Credit card)
We want refund of Rs 5049 Dt 12.07.2021 paid to Hotel - Hotel ITC Maratha Mumbai.
As per hotel, They didn't receive any booking confirmation.
Against the same we didn't receive any Invoice or Voucher.

Required Refund of the amount of RS 5049.

Concern Person : Mr. Harsh Kothari
Contact Number[protected]
Email ID - [protected]@hotmail.com

EaseMyTrip.com customer support has been notified about the posted complaint.

View replies

EaseMyTrip.com Customer Care

from Delhi, Delhi

Aug 6, 2021

Verified Support

Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-HK-060821. So that we can assist you accordingly.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

EMT[protected] is my booking id ... my money was deducted but ticket is still under pending showing...its really shameless... this easemytrip is scaming the people

EaseMyTrip.com customer support has been notified about the posted complaint.

View replies

A

Aksspice

Aug 6, 2021

resolve my issue and complete my ticket now

Reply

EaseMyTrip.com Customer Care

from Delhi, Delhi

Aug 6, 2021

Verified Support

Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-AKS-060821. So that we can assist you accordingly.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

This is my Booking ID. EMT85461949. My booking is still pending even after around Rs. 11, 000 was deducted from my bank accounted. Customer care is not picking up. I am not being able to check in. I am standing outside airport.

Sep 17, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am,

We would like to inform you that your refund has been done from our end on 5th Aug, 21 and within 5 to 7 working days it will reflect in the same source of payment. We tried contacting you but your number is switched off, so for any further queries you may contact us on our whatsapp escalation number [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.easemytrip.com

EMT 84953940.

The airline has cancelled the flight and offered full refund to EaseMyTrip. However, EaseMyTrip is not refunding the convenience fee ~900 Rupees.

On enquiry with the Customer Service team, the team has stated that it is as per policy and is mentioned on the confirmation email after booking.

It was not mentioned during the course of booking, irrespective of service is terminated by the passenger or airline.

Only after making the purchase customer gets to know about this charges.

Sep 18, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2021

EaseMyTrip.com Customer Care's response Dear Sir, I hope as per telephonic conversation your query has been addressed as As mentioned in our terms and conditions, Convenience fees paid by the user is non-refundable.

However as one-time courtesy, We have initiated the process to refund convenience fees in your corresponding mode of payment.

We would also like to recommend you to opt for Zero Convenience Fees offer on Easemytrip.com while booking your next flight ticket.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: bangalore

As confirmed by GOAIR, my refund is credited to you on 27th July.
Want to know, what is the cause of delay in crediting the amount
PNR QFWCME,
BLR-PAT, DOJ 12072021

+1 photos

Sep 17, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

EaseMyTrip.com Customer Care's response Dear Sir, According to telephonic conversation with you we are working on your query and you will get an update on this soon.Till the time your patience is greatly appreciated..

Verified Support

Aug 04, 2021

EaseMyTrip.com Customer Care's response Dear Sir, I hope as per telephonic conversation your query has been addressed as your correct refund has been processed from our side and within few working days it will be reflected to your same mode of payment.

Regards EaseMyTrip...!!!

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India)

Website: www.easemytrip.com

I booked a flight from Ahmedabad to Bangalore which was rescheduled by Spicejet airlines and than cancelled 1 day prior to journey. Easemytrip send me refund processing email in which they charged convenience fee. But actually its an inconvenience to me.

+1 photos

Sep 4, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2021

EaseMyTrip.com Customer Care's response Dear Sir, I hope as per telephonic conversation your query has been addressed as your remaining refund has been processed from our side within few working days it will be reflected to you.

Regards EaseMyTrip...!!!

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: A.S. RAO NAGAR Hyderabad 500062,

Greetings,
I have made booking on 29 June 2021 and due COVID I have canelled my booking on 22/6/2021 from Hyderabad to Belgaum (PNR DG2KKK) on 24/7/2021return from Belgaum to Hyderabad on 27/7/2021 (PNR SG3734 still I did not get any refund?!!!
Please check and inform me as early as possible.
Your kind attention is appreciated.
Mohammed Mohiuddin Ansari
[protected]

EaseMyTrip.com customer support has been notified about the posted complaint.

View replies

EaseMyTrip.com Customer Care

from Delhi, Delhi

Jul 31, 2021

Verified Support

Dear Sir/Ma'am,

We request you to kindly share the correct PNR or Booking id with us on our whatsapp escalation number [protected].

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My flight is cancelled by airlines on 6th July 2021. And I have claimed refund to airlines . Airlines had refunded RS 11709 to Ease my trip but ease my trip had only refunded me RS 3442 only . I know that there service fee is Rs 300 each person but in that manner ease my trip had to return RS 10809 but ease my trip had not refunded any of that amount . And I have strong prove against this . This is really very bad about this . Please refund my total amount to my bank account

EaseMyTrip.com customer support has been notified about the posted complaint.

View replies

EaseMyTrip.com Customer Care

from Delhi, Delhi

Jul 28, 2021

Verified Support

Dear Sir/Ma'am,

Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-280721. So that we can assist you accordingly.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Adya Valley, Sonarpur Station Road, Narendrapur

Your customer support team is a fail!

Please delete my account related with mobile number: [protected]. SIMPLE!

Please do it, if you are sensible!

Aug 30, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2021

EaseMyTrip.com Customer Care's response Dear Sir, As per telephonic discussion we are working on your query and will get back to you asap.Till the time your patience is highly appreciated.

View replies

P

Prith11

Aug 10, 2021

Hello Team,

A simple request is taking this much long time. SHAME!

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I accidentally created ease my trip account . I want to delete it and cannot find an option to do it .Can you please resolve this.

Email Id : singh.[protected]@gmail.com
Email id : singh.[protected]@yahoo.com

Please delete both these accounts

EaseMyTrip.com customer support has been notified about the posted complaint.

View replies

EaseMyTrip.com Customer Care

from Delhi, Delhi

Jul 26, 2021

Verified Support

Dear Sir, We would like to inform you that we are working in your query and it will get resolved asap.Till the time your patience is highly appreciated.

Regards EaseMyTrip...!!!

Reply

EaseMyTrip.com Customer Care

from Delhi, Delhi

Jul 26, 2021

Verified Support

Dear Sir, Kindly provide us your contact number so that we can get in touch with you to provide you the best possible solution or you can reach us back at [protected],

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Booking was failed but amount was deducted from account. Will I get the full refund and when?

EaseMyTrip.com customer support has been notified about the posted complaint.

View replies

EaseMyTrip.com Customer Care

from Delhi, Delhi

Jul 22, 2021

Verified Support

Dear Sir/Ma'am,

Kindly DM us on our whats app escalation no. [protected]

Reply

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Hi,
Below mentioned booking were done through easemytrip. On my travel date Srilankan Airlines were cancelled my flight and they dint arrange any alternate flight also. I myself managed to get another flight. After one year I got the refund after deducting cancellation charges from both airlines as well as agent (easemytrip)
Why are they deducting my money for airline's cancellation. I need full refund for these 2 bookings.
I have also booked with Indigo & spicejet through same easemytrip. But in that case I have got full refund without any deduction. Why only with Srilankan Airlines.

Booking Reference: EMT71093941 & EMT66415181

I am your regular customer. This follow ups are really disappointing me.

Regards,

Sep 4, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2021

EaseMyTrip.com Customer Care's response Dear Sir,

We would like to inform you that we have attempt to call you however your number was unreachable.Secondly as we have observed we have refunded you that amount what we received from the airline end but as one time courtsey we are reimburisng our service fee as a exceptional but airline penaly is not possible from us to reimburse .We have dropped you message as well please call us back once you will be available.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Ticket has been booked on Feb 8. And has been cancelled on the same day so as per policy I should get full refund. Its July 21 now and no refund has been processed. As per email communication the Refund application number is shared and must be followed up with Air India team to get the refund. Till now I have not received any refund. Kindly help in resolving the same. Below are the ticket details.

Passenger Details Sector PNR Ticket Number Cancellation Mode Requested by Customer
Vijaya Somarajan SXR-DEL; DEL-COK HCTXW [protected]/2/2 Full Refund
Punya Somarajan SXR-DEL; DEL-COK HCTXW [protected]/1/2 Full Refund

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

EaseMyTrip.com Customer Care's response Greetings, Sir! This is to inform you that your Ra is still waiting from the airline side, and we will keep you updated as soon as it is billed. Your patience is much appreciated.

Aug 04, 2021

Updated by punya pillai I have been waiting from feb 8 till today. Kindly follow up with them

View replies

EaseMyTrip.com Customer Care

from Delhi, Delhi

Jul 22, 2021

Verified Support

Dear Sir,

This is to noify you that your RA has been still pending from the airline side and once if we will receive any such update from the airline end we will keep you posted till the time your patience is highly appreciated.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ahmedabad

This is in regards to the Booking id:--EMT78327189
Company Ko Ye Chij Malum Nahi Hai Ki Flight Cancel Hone Pe Full Refund Milta Hai Rooj RA Genrate karti hai Or Time Pass Karti Hai

EaseMyTrip.com customer support has been notified about the posted complaint.

View replies

EaseMyTrip.com Customer Care

from Delhi, Delhi

Jul 20, 2021

Verified Support

Dear Sir, We would like to inform you that your RA is pending from airline side and once it will be authorize from airline end we will update you through call or mail respectively, till the time your patience is highly appreciated.

Regards EaseMyTrip...!!!

Reply

P

punya pillai

Jul 21, 2021

Are you following up with the airlines to get the RA approved. Since we hear back from them, saying 3rd party has to follow up. Such a shame and I wonder why easemy trip customer satisfactory rate is too low

Reply

EaseMyTrip.com Customer Care

from Delhi, Delhi

Sep 16, 2021

Verified Support

Dear dhruv2306, We would like to inform you that your correct refund has been initiated from our side regarding booking ID EMT78327189.

EaseMyTrip.com Complaints & Reviews

File a complaint to EaseMyTrip.com

EaseMyTrip.com reviews & complaints page 30

Full refund not initiated

Post your Comment

Wallet amount for new booking

Post your Comment

Customer support

Post your Comment

Ticket cancelled and refund not credited to my account

Post your Comment

Payment deducted but booking not done

Post your Comment

Payment deducted but booking not confirmed

Post your Comment

REFUND Not Received - REFUND of Rs 5049

Post your Comment

Money deducted but ......booking not done

Post your Comment

Booking is still pending

Post your Comment

Partial Refund - Convenience Charges

Post your Comment

Airline refund

Post your Comment

Convenience fee charged by easemytrip for cancelled flight

Post your Comment

Refund request

Post your Comment

I am complaining about wrong refund transaction

Post your Comment

Delete my Account

Post your Comment

Deletion of account

Post your Comment

Booking failed but amount was deducted

Post your Comment

Refund amount for Airlines cancelled flight

Post your Comment

Refund for the tickets booked on Feb 8

Post your Comment

Also Etihad Full refund Not Process last 7 Month

Post your Comment

Related businesses