EaseMyTrip.com Complaints & Reviews

Hello,

Today our family member had a flight with following details on which they couldn't able to board due to unavailability of NT-PCR test which is mandatory for Mumbai arrival. In this case, if particular place where NT-PCR test is mandatory then site should pop-up with this requirement without which tickets should not have been booked/confirmed. As a customer, we are not aware upon this requirement unless there is any specific requirement at site itself. They have to book another tickets from counter immediately to Ahmedabad where NT-PCR test was not mandatory.
Due to this negligence/unavailability of option at site on such important aspect, tickets got wasted, time and money too.

Airline PNR: P8H1XM (Go Air- G8320)
Sector: Bangalore - Mumbai
Departure Date: 9th July-2021
Passenger Name: Pranav Khajanchi, Sasmita Khajanchi and Manvik Khajanchi

This is huge loss of money, time and occasion for which personnel are traveling on emergency. It is our humble request you to refund entire ticket money asap OR compensate for next immediate trip.

Regards,
Vishal Khajanchi
M: +91-[protected]

I booked a bus ticket online from Easemytrip.com on 23/08/2020 from Mumbai to Jalore (Journey date: 25/08/2020, 19:20. Booking ID: EMT[protected]. On the 25th morning, I called the bus operator to confirm my boarding time and location but I was informed by the operator that the bus was cancelled for the day as it broke down & they couldn't do anything about it so my amount would be refunded back by EaseMyTrip. I then immediately called EaseMyTrip to report the issue but the call was not getting connected even after waiting half an hour so instead I e-mailed them the issue for which I got a reply saying that they are looking into the matter and they would revert back shortly.

I waited and yet didn't get the reply so I had to book some other bus locally for the same date. I called them after I reach my destination, this time I waited nearly an hour then my call got connected to customer support and I was informed by them that as soon as they clear this matter with the bus operator I would be refunded back my amount so I waited.

I didn't get anything to hear from them so I mailed them on 16/09/2020 for which they replied that my matter is being forwarded to the concerned authority and they would revert back shortly. I mailed them again on 19/09/2020 then 21/09/2020 and then 18/10/2020 for which I got the similar kind of responses that my matter is being escalated and they would revert back shortly, it had already been two months then but still they were replying the same thing on emails so I started to tweet them then on twitter but again they replied the same thing that my issue is being escalated and they would revert back shortly.

I even called them many times after that but they replied the same thing that they would revert back shortly and after almost a year on 05/07/2021, I mailed them for which I got a reply yesterday that they cannot process the refund as I had opted to travel another date with the bus operator.
After a year of torcher, they are shifting the blame on me lying about things just not to pay me back. I replied to them saying that I would take legal action against them.

I had already filed a legal complaint in the consumer forum and putting it out here too.

I have booked train tickets with booking I'd EMT84411660. After that tickets get rejected but amount not refunded yet.

Today i am booked train ticket from Patna to Delhi for 18/7/2021 but due to forgot irctc PASSWORD not confirmed ticket status and amount Rs. 6055 deducted in my account.

So kindly refund my amount as per norms at the earliest

I had remioved a ticket through ease my trip online for qatar airways from mumbai to london via doha in month of may pnr number 6stgqt the airlines cancelled the flight twice i had to suffer and i did not receive my refund past 35 days there is no cooperation from easemy trip online emails every time the tell me to send noc passport etc even after i submitting every documents every time ease my trip mails me its in process i do not get true reply i am right now in london my mobile no is [protected] please cooperate as i am having a bad experience booking from easemytrip

I purchased a ticket from easemytrip of air canada PNR 6SAONF. Flight is suspended by airline due to covid 19. I call easymytrip for reschedule but they demands more 218000 for reschedule, as my friends do the same from air canada free of cost. They had now confirm reschedule tickets. But easemytrip still tease me.

I purchased a ticket from easemytrip of air canada. Flight is suspended by airline due to covid 19. I call easymytrip for reschedule but they demands more 218000 for reschedule, as my friends do the same from air canada free of cost. They had now confirm reschedule tickets. But easemytrip still tease me.
Very sad and bad experience!

EMT83560602.

I called easemytrip 9 times and emailed 15 times to reissue the tickets as per airlines rescheduled dates.

Now after 6 days Easemytrip is saying me that the rescheduled seats were on premium economy and there is no more hold on that by airline.

How can it take 6 days to confirm that. Ridiculous.

If my journey is postponed beyond the re confimed date, I will sue easemytrip legally for ny financial losses happening due to delay of travel.

The flight ticket from Kochi to Chandigarh (7.55 am to 4.20 pm) on 11th June 2021 was cancelled by the airline company (GoFirst). The journey was then completed on another flight.

Traveler name : Ms Aber G John
Total fare : Rs. 5494
Booking Reference : IEH36E
Date of booking : 5 June 2021

This is in regards to a refund that I have not received in spite of sharing proofs from the bank that no payment has been made by easemytrip.

This was in relation to a booking which was cancelled during rhe lockdown last year.

I have been following up several times regarding this and I keep hearing that they are facing technical issues or we are experiencing difficulty because of lockdown and we are working on this request.

I wonder if the issue is being on how long does it take? Its just a matter of re initiating the refund. The customer support team has not even reverted once to give an update.

This is just a delaying tactic to avoid processing the refund. Totally fraud!

PNR - 6VMENO
Booking ID - EMT83695063
My booking was rescheduled by the airline for which I did not accept the change and they offered to refund in full. They asked me to check with Travel Agency to reimburse me my full money however Ease My Trip has been giving me run around from last 12 Days now and have not assisted with my request even after acknowledging the same. I called airline Vistara again to help me and they asked me to inform Ease My Trip to read the 15th Line of the PNR where the airline have already mentioned their notes for full refund, but still no help from Ease My Trip.
Asked for a supervisor however Ease My Trip denied. I need my refund ASAP. I will also move on to file a police complain about you and will ensure to mention you on Facebook, Twitter and other social media.

Refund my Money before I file a mental harrasment case against Ease My Trip.

Hello,
This is to inform that I Auj Afreen Ahmad have booked a flight for two that is:-
1-Md Zeeshan Alam
2- Auj Afreen Ahmad
from EaseMyTrip of Jet Airways My PNR Is DPGHWN Which was from Dubai to Patna of 19/6/19 .
As I received a message regarding the cancellation of the flight I was trying to contact your customer care but it say due to technical issues it can’t be connected moving further I want the refund for the ticket for which there is no information from the company side I hope to get the refund as soon as possible.

With Reference to the latest update of refund on the cancellation of flight ticket i wanted to take a follow up as i couldn’t find my name on the list which is provided by the Authority.

How should i claim my refund as till now there is no amount refunded to me neither my ticket insurance amount which was a fraud done to me on the name of my ticket insurance by the insurance and EaseMytrip company because since the beginning I dint got a proper respond for my refund from both the parties.

So do let me know about it.

For any further reference you can contact me on my email or My contact Detail +[protected] or +91-[protected].

Thanks & Regards
Auj Afreen Ahmad

Hi I am raising this Complaint against not Processing of Full Refund from Ease MY Trip for my Bookings whereas I have furnished full details about the refund given by Air Asia in the Months of January 2021 and March 2021, whereas the Travel Agent Ease my Trip is only giving partial refund into my EMT wallet stating that the remaining amount is in my Credit Shell with the Airline which is not actually the reason .

Also they mention that the remaining amount are cancellation charges, how can it be Cancellation charges when the Cancellation was by the Airline due to Covid 19 Lockdown .

This is a Serious Menance and attempt to fraud the customer, even after sharing multiple emails including the acknowledgment of Refund E-mail still I am not getting the refund .

Its a Painful scenario and there is no Nodal Officer to connect as well and they don't have a Escalation mail as well .

Dear Sir,

We had booked the following tickets from Bagdogra to Mumbai for travel on 3/5/2020.
1. Mr. Mahesh Kumar Gupta PNR no NEFZ2N
2. Mr. Radhey Shyam Falod PNR No LCRWUG

However I have not received the refund the same though Airline is telling that they have refunded the same to you as per the following email.
Dear Mr. Gupta,

PNR: NEFZ2N, LCRWUG & J7CTJV

Greetings from SpiceJet!

With reference to your email, we would like to inform you that in above mentioned PNR we have initiated the full refund of INR 8, 131 & INR 8, 131 from our side to your travel agent dated 15-Feb-21 & 17-Feb-21 respectively. This further shall be refunded to you as per their terms of contract.

Further, for PNR J7CTJV we have initiated the full refund and same shall be reflect to your travel agency within 2 weeks for refund claims. The refund amount will be as per their terms of contract.

You are requested to contact your travel agent for further queries.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Ankit Rai,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet

Please look in to the matter.

With best Regards
Mahesh Kumar Gupta
email [protected]@gmail.com
[protected]

Airline agency confirmed that there is no charge for seats but EaseMyTrip has taken extra charges for 3 seats - INR 950. Even this extra charge is also not mentioned in the tax invoice of EaseMyTrip, which means you have taken extra charges without any reason.

Requesting to please refund the amount.

I have booked 2 tickes (Air India) on 13 april 2020 and due to corona the flight got canceled by the airlines for which i have requested refund from ease my trip from which i booked the tickets, till date(28-june-2021) EASE MY TRIP is not refunding my money back and if i ask them they say only refund for only 1 ticket will be given, even though AIR INDIA gave complete refund for the cancellation of tickets due to corona lockdown. Whenever i call and ask the customer care they just make fool and no refund. I request customer not to book tickets with ease my trip as they will not going to help u and is just a fool of their customers and time wasting company. You should directly book tickets with some reliable companys or directly by Airlines.

Can you please ensure that customer’s money is returned in full? I have been following up with customer care since May 25th to return complete 3410 Rs and your customer care people keep telling me EaseMy trip has returned full amount however ICICI bank has eaten my 5 Rs. In my account statement I can clearly see only a transfer of 3405. If 5 Rs has not been credited in my account how can bank take the money. I have confirmed on this with the bank as well and bank has confirmed that ICICI has not taken my money. I am tired of following up on this with your customer care folks who only call up and harass me and tell me money has been returned which is not the case. Can you please help your harassed customer? Booking ID - EMT68366793, PNR - NGT9UX

This is regarding the booking EMT83655714 made on June 12th from DBR-BOM. The final fare displayed was Rs 3943 but the payment debited was Rs 4298. I immediately called your support team and was informed to send an email with screenshot. Luckily, I had screenshot available which I sent them. After multiple interaction, the support team escalated the issue. However, I'm yet to receive an update from them. It's been over a week now still no response. Kindly look into it or I'll post this on social media and aware users how you do fraud with them.

This is in regards to the Booking id: EMT80009084. in easemytrip.com app.

The flight was cancelled by the airline, but only partial refund for one passenger was still not processed in spite of expiry of 10 days deadline (infact more than a month is over).

Please refund my amount immediately.

Regards

Dear team, I have cancelled my ticket PNR 525PND(air vistara) also mentioned the e ticket EMT82896619. It’s been more than 25days and I am still waiting for the refund amount. On contacting airline they have mentioned to me that necessary remarks are passed to claim the refund, whereas the agent ease my trip is saying that they have not received the refund me. It is frustrating to me that whom should I contact to resolve my issue and get the refunds processed.