| Address: GOREGAON EAST mumbai, |
Dear Sir,
We had booked the following tickets from Bagdogra to Mumbai for travel on 3/5/2020.
1. Mr. Mahesh Kumar Gupta PNR no NEFZ2N
2. Mr. Radhey Shyam Falod PNR No LCRWUG
However I have not received the refund the same though Airline is telling that they have refunded the same to you as per the following email.
Dear Mr. Gupta,
PNR: NEFZ2N, LCRWUG & J7CTJV
Greetings from SpiceJet!
With reference to your email, we would like to inform you that in above mentioned PNR we have initiated the full refund of INR 8, 131 & INR 8, 131 from our side to your travel agent dated 15-Feb-21 & 17-Feb-21 respectively. This further shall be refunded to you as per their terms of contract.
Further, for PNR J7CTJV we have initiated the full refund and same shall be reflect to your travel agency within 2 weeks for refund claims. The refund amount will be as per their terms of contract.
You are requested to contact your travel agent for further queries.
In case of any further assistance please feel free to contact us.
Thanks & Regards,
Ankit Rai,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Please look in to the matter.
With best Regards
Mahesh Kumar Gupta
email [protected]@gmail.com
[protected]
Aug 6, 2021
Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2021
EaseMyTrip.com Customer Care's response Dear Sir,
We'd like to inform you that, as discussed on the phone, both refunds have been processed in your EMT wallet, and you can easily transfer your money into the name of the traveller, or you can use it for future bookings.
Like to inform you that I had made the cab booking from Patna Airport to Marasa Sarovar Premiere, Bodhgaya.
The total fare from Patna Airport to Marasa Sarovar Premiere, Bodhgaya was Rs.3343/-, out which I had paid the partial amount of Rs.502/- online and the balance was to be paid Rs.2841/-.’
Raj Kumar Shah.
During booking it was mentioned at Dirvers are professionals: “ Experienced and polite drivers with well-serviced, comfortable cabs.
And the driver will wear mast, and the Cab will be neat and clean.
To my surprise the Dirver of the Car, was not wearing mask, THE AC OF THE CAR WAS NOT FUNCTIONING (AS INFORMED BY THE DIRVER) THROUGH OUT THE JOURNEY THE AC WAS NOT PUT ON. THIS THE WORST EXPERIENCE FROM EASY MY TRIP.
THE CAB WAS NOT ALL CLEAN. THERE WAS A WHITE CLOTH ON WHICH THERE WERE PAN DROPS.
I HAD ALL THE CALL CENTER ON PHONE NO.:[protected] TIME 12.08 ON 23RD FEB, 2022 AND INFORMED THE CALL THAT THE AC IN THE CAR IS NOT FUNCTIONING. (TATA NEXON WHICH IS SUPPOSE TO BE A NEW CAR). THE DIRIVING WAS VERY RASH, AS HE HAS TO PICK UP SOME ONE FROM GAYA BEFORE 6.00PM. THE CALL CENTER INFORMED ME THAT I WILL RECEIVE A CALL FROM THE SERVICE PROVIDER. BUT TO MY SURPRISE I HAD NOT RECEIVED ANY CALL FROM THE SERVICE PROVIDER NOR THE CALL CENTRE OF EASYMY TRIP.
WILL THE EASYMY TRIP RETURN THE MONEY FOR THE AC WHICH WAS NOT FUNCTIONING ALL THRU THE JOURNEY.
AWAITING FOR YOUR REPLY AND THE REFUND FOR THE AC WHICH WAS NOT FUNCTIONING.
FURTHER AT THE END OF THE JOURNEY, THE DIRIVER WAS ASKING FOR EXTRA AMOUNT OF RS.500/-, EVEN THOUGH THERE WAS NO CHANGE IN PICK UP AND DROP LOCATION.
I WAS NOT EXPECTING THIS TYPE OF SERVICE FROM EASYMYTRIP.
Mobile No.[protected]
Rajkumar Shah
Booking ID: EMT94431295