Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 73%
Submit a Complaint
23572
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4166
down
1583

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
3534
down
1623
+91 12 4615 0000  [Corp Office]
up
1035
down
680
+91 80 4908 3910  [Grievance Officer]
up
1113
down
815

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
73%
Complaints
23572
Pending
668
Resolved
16885
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart Complaints & Reviews

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Flipkart — wrong brand smartphone received

 dixitbhai56760 on Oct 12, 2019
On 1st oct 2019 i order of smartphone brand name realme xt pearl white online through flipkart. on 4th oct 2019 i received the parcel when i opened the parcel i found that the smartphone is of gionee F9 which is of different brand as per my order. on that day 4th oct i registered a complain through a telephonic call with flipkart customer care. in reply flipkart customer care answer me that the complain is note & it will be resolve in 72 hours. after that i got email on 7th oct regarding this issue in which it was stated that to solve this matter it was take time of one more days. on 8th oct next...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — refund was not done to me from one month

 sai anoop on Oct 12, 2019
I had booked these 2 sarees one month back and returned it on 10th September still now i had not recived my refund of this two products but in app for one product it was showing that the money was refunded to source but for that also i had not received any refund but the app still showing the sam regarding this i had spoken with several customer care executives of flipkart but no one had helped me to close the issue each and everyone was saying that you will recive a call from back end team but still now i had not received any call from them plz sort it out as early as possible because of this issue...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — product mobile

 PRABHAKAR EDIGA on Oct 12, 2019
@fkrtind @flipkartsupport order id:OD[protected]. booked on 4.10.19, you are given delivery date 24.10.19. Being a flipkart plus member what is the use, you are taking too much time for delivering product product is coming out of country?? Worst service by flipkart.Today i booked same product given delivery date is 19th .worst services by flipkart....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — delivery service not good.

 shipra vatsa on Oct 12, 2019
Respected sir,

I have purchased a dress order ID.OD[protected] from your site and the delivery service is causing so much inconvenience to me.
Firstly, last night dated 10.10.2019 they called me @7:56pm to tell me that my order has arrived but as I was unavailable at that time so I asked him to deliver it to my neighbour but he refused to do so and threaten me to cancel my order then after so much attempt he accepted to come another day.
Again he contacted me today dated 11.10.2019 and asked me to come and receive the parcel at their office although I am ready...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — order not delivered : worst in delivery and website management.

 [email protected] on Oct 12, 2019
Hi,
We have ordered the fridge and it should be delivered on Oct-03-19. It's been 10 days since the Flipkart page display's the order will be delivered on Oc-03, but there is no action I could see even after the multiple requests made to customer care as well. I have seen the SMS that package has arrived at Flipkart logistics hub on Oct-02. With frequent follow-ups, the customer executive told the package will be delivered on the next day, but every day passing, experiencing the bad service from that either the web page got updated nor the package was delivered.

Thanks,...
Complaint comments  Read comments Complaint category Refrigerators

Flipkart — fastrack aviator sunglasses

 vinuthna reddy on Oct 12, 2019
I purchased fast track sunglasses from flipkart worth 1, 376 during bigbillion days
But they sended me fast track rectangular glasses worth below 1000
Then i requested for return and refund they accepted it and after few hours they blocked my account i contacted customer support they said due to high returns we blocked your account i was shocked what the hell of policy is this .
If they send damaged product or different product then its their fault they shouldn't count on these kind of returns but they simply did it even i explain this to the customer support they are not...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Flipkart — cancellation of product and re-payment delay

 Vaisakh Ar on Oct 12, 2019
I have seen offers in flip-kart and i tried to purchase one OPPO F11 pro mobile and after completing the payment it says that your order has been cancelled due to high demand.

If you have demand in the product why you are leading us to payment(you can inform that the specified item is out of stock)

I need an explanation in this regards and i will make a complaint officially for this

I value my money i cannot wait for 6 working days for this stupid things

I expect a swift response from your side...
Complaint comments  Read comments Complaint category Credit Cards

Flipkart Internet Private Limited — to get refund of 6199/- rs from flipkart

 vikassoni58 on Oct 12, 2019
I had requested to return my Redmi 7A mobile phone of 6199/- Rs within return period as specified in my Flipkart account and they have
confirmed me to provide all satisfactory result to return this till 12th oct but after asking and calling many times to customer support they
have totally rejected my return request and not given any customer satisfaction result, i am an old customer of Flipkart
and as i trusted in Flipkart policies but all were fake that's not good.
friends who are with me. So give me any response if you can do anthing related to return..
All...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — tempered glass - packing short and unsized

 ramaswamys on Oct 12, 2019
Tempered glass ordered for lenova z2 plus, with 2 quantity packing both sides to be fixed. Received only 1 qty and also not matching since it undersized. While placing order description shown 2 qty and taken money for the same. Now delivered 1 qty which is not matching and unable to use. ORDER ID:OD[protected]. I NEED THE EXACT PRODUCT OR MONEY TO BE REFUNDED IMMEDIATELY....
Complaint comments  Read comments Complaint category Mobile Service Providers

Flipkart — product cancelled by flipkart without any reasons [Resolved]

 Nptel Expert on Oct 12, 2019
Flipkart dewali sale ka each

Before buying any product see what flipkart has done in big billions sale.

My order is successful place .but with out any reasons flipkart has cancelled it.refund amount is also taken 7day to come back at that time that offers end . I have sent them mail that why they have cancelled my order but they have no answer to give.
First they said solution would be given to you on 7oct, then extend to 9, then 11, then 13.on 12 I got a mail we are sorry for your cancellation .continue shopping with us...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — grievances on replacement for apple ipad due to colour issue

 Pk77123 on Oct 12, 2019
Hii everyone I want to show my grievances for the replacement of my apple iPad 9.7 inch 32gb silver colour. As I order silver color. But received space grey colour iPad so I requested for replacement on 7th oct 2019 but still after five days they just asking for time to solve this query and didn’t do anything just ask me to wait and wait and it was very harassing and frustrating for me because after spending to much money and due to their mistakes I have to suffer and though I am giving my important time to every time call Customer Care and they just end up saying sir please give us 72 hrs or...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Flipkart — seller is asking to cancel the order placed and book again

 Bivek Pandey on Oct 12, 2019
I had placed an order Puma dwane idp running shoes from flipkart in big billion days at a price of Rs 999 on 29th September.
After 10 days of waiting and seeing the status of the order as being processed, i had raised an query with flipkart and i have been given fhe resolution to cancel the order and place it again at the original price of 1599 (which is its current price).

I had placed the complete order and paid the money in advance to avail the offer.
If the order is available to be delivered now with current price then why cant the order be delivered to me from...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — I can't play game on flipkart.

 swathi.kanduri on Oct 12, 2019
I can't play game on flipkart game zone.
I tried contacting the customer care and they pass on time making calls and transferring the issue to other departments.
This repeated on for 3times and I got wexed and left.
But I feel they are not fair in their terms.
Iam not doing any hacking jobs or Fraud practices.
Then what is this fair play.
Just a damn insult...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — mi a3 mobile return

 beemanapallysrinivas on Oct 12, 2019
Sub: Return of my MI A3- Mobile-Problem issues for return-Req-Reg
Ref: Flipcart Order ID.OD[protected].

Adverting to the subject cited, I have purchased through online mode MI A3 mobile on 02.10.2019 through my SBI debit card on 12 EMI .The Total amounts sanctioned by the bank. And I have received the Item on 08.10.2019 at afternoon (Dushera festival).And I have opened the box and verified the mobile. And I found some problems and I returned on 09.10.2019.
I found some reasons from the MI A 3 Mobile not satisfied me, as follows.
1. The mobile charger...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — big billion day

 lleenniinn on Oct 12, 2019
Hi, i had ordered a cellphone from flipkart an it was supposed to be delivered to me on the 4 th of October but it was not, so i had to call and ask and they told me that there would be a slight delay in delivery and asked me to wait till the 7th of oct ..i waited and called again they said the seller is delaying the delivery and asked memto wait till 11 th of October..but they called me back again and asked me to cancel the order ...i said that i placed this order for INR 11599/- which was because of the big billion day these guys from flipkart are asking me to cancel this order and place the order...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — mobile order rejected [Resolved]

 GururajaHB on Oct 12, 2019
I ordered a mobile realme xt for around 18, 142 rs, i had given an address BANGALORE - 560049 and they rejected the order stating incorrect pincode provided. My order ID is OD[protected]. My address was correct including the pincode, the ecart depot is just around 3km from location. Now the price has increased.Please let me know how to go through legal proceedings....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — refund policy & product amount

 Devjoon on Oct 12, 2019
OD[protected]

Hi
I have concern about ur refund policy

I ordered ab product but I did not get the product as per my expected time so I want to cancel that order but I have concern
When I ordered the product I use my friends card but A fraudulent activity happen on his card we can't accept the refund on that particular card until the bank resolve the issue I don't know how long it will take so I called two three times regarding the same but there is no resolution I told them that they can provide me the refund and my different account or they can...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — delivery delay [Resolved]

 gajju89 on Oct 12, 2019
Flipkart is providing very poor service wrt delivery of the product. I have 3 items which are being delayed back to back. From the costumer support no good solution found. Very pathetic . Flipkart shoud be penalized for each delay in delivery then only they will understand the pain of business loss. It seems flipkart is focused on money making more then customer satisfaction...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — fake product delivery

 Peramreddy07 on Oct 12, 2019
This is fake product. This is imitation product. Please don’t purchase in flipkart. Maximum all the products are imitation only. I purchased this product in oct 2018. This watch is not working properly since 20 days. I went to original timex showroom and I showed to them and they told me that this is fake product. See 150-500 rupees of imitation product but by cheating they sell the product for me 5750. This is the cheating happening in flipkart. Because maximum we believe in brand but they are not deserving that. Please don’t purchase the products blindly in flipkar....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — order cancelled without informing customer

 Saddam251992 on Oct 12, 2019
Hi All,

This is Saddam Ahmed from Pune, Maharashtra.

This is regards to the order ID - OD[protected]
Issue Date - 11th Oct 2019
Order Value - Rs4, 907/-

Two mistakes were done by your team:
1)Wrong information provide to us
2)Order cancelled by your team which was I placed.

This is nonsense. This is totally nonsense.
I have spent more than 3 hours to place the order and within a second my all the order cancelled by your team without informing me.

I am your regular customer if you...
Complaint comments  Read comments Complaint category Online Shopping

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