Flipkart Complaints & Reviews

I purchased an iPhone6 from Flipkart and I received a damaged product, the charging port is damaged and hence the phone is not charging and hence its not powering on. I have filled a complaint with Flipkart and their pick guy comes and tries to power on the product to check EMEI number. The phone is not powering on so he is not authorized for pick up.
I have called flipkart several times and have the call recordings with me, where the executive is saying that they are updated my request in their system but its been three times now that their pick up guy visits the place but the same story happens over and over again.

I ordered earphones (JRO INFOTECH vivo0 Wired Headset With Mic (White, Grey) from flipkart on 27th june, 2017 received them today.
When I opened the package, the box was empty... the product was missing... I was shocked to see such kind of irresponsibility by flipkart...
Please look into the matter as soon as possible so that I could get my money back or get back my earphones that I ordered...

I have ordered a massage gel vide order no OD[protected] from flipkart which was delivered on 1st July 2017 but the product bottle was broken and gel was spilled inside the packing. I tried to return the package but no option was available to return. I wrote to the flipkart help centre, then I got auto responsive mail that my query will be answered soon. I am yet to receive any response from the flipkart despite writing them 3 time in the last three days. Kindly help me to get my product exchanged for a proper new product with breakproof packing.

Dear Sir

I have not received one items against my purchase order no OD[protected] total order 4 nos, received only 3 items).

I have not received items number as below.

Please do the needful.

Style N Shades Casual Embroidered Women's Kurti not recieved me with value of Rs. 490/-

Track

Heritage Jaipur Casual Printed Women's K...
Color: Green&RedSize: M
Seller:Heritage
₹516
OFFERS:1
Delivered on Tue, Jun 13th '17
Your item has been delivered

Fab Rajasthan Unique Arts Casual Solid W...
Color: YellowSize: M
Seller:FabRajasthanUniqueArts
₹358
OFFERS:1
Delivered on Tue, Jun 13th '17
Your item has been delivered

Style N Shades Casual Solid Women's Kurt...
Color: BlueSize: S
Seller:StyleNShades
₹490
OFFERS:1
Delivered on Tue, Jun 13th '17
Your item has been delivered

Style N Shades Casual Embroidered Women'...
Color: OrangeSize: S
Seller:StyleNShades
₹490
OFFERS:1
Delivered on Tue, Jun 13th '17
Your item has been delivered
Ordered On Wed, May 31st '17
Order Total ₹1, 854

OD[protected]
Red mark items not deliverd

This has reference to my order od[protected],

The item (Fmpp[protected]), was received at trivandrum primary sorting facility on thursday 29th june - 7:19 pm,

The latest update, as per track record shows the consignment received at the mother hub, bangalore, on 3rd july, 2017, 1:1am, bengaluru,

The capital city trivandrum is barely 3 h 55 min (147.2 km), drive via nh 183, and that should take 11days delivery time, unbelievable!!!

Initially, i was promised delivery on 30th june 2017, i via a mail clutter, for an order placed on 16 june 2017, the process takes approximately close to a month to be fulfilled, which speaks volumes of the price i have to pay for sticking my neck out and swearing by the concept of brand loyalty,

And now, much to my chagrin, i am told that i would have to wait for yet another 11 days to get my consignment, with no remorse at all, is that being fair to the consumer, kindly introspect,

I ordered for a Samsung galaxy S7 and received a DYF phone!! I have paid 46, 700 for this phone and received an item which is worth 17, 000 I have tried several times to contact the call Centre but all they do is say that they have escalated the issue but no resolution has been provided yet. This is very frustrating and not fair for an average buyer on Flipkart. Please help?

I had ordered for Mac products from Flipkart. The order got delivered on 02.07.2017. All the products in the package are fake. I use Mac products and I compared the ones delivered from Flipkart with the original ones from the store. There is a huge difference between them. The products sold by Flipkart are made completely of plastic. There were differences in product weight, product quality and even the quality of the logo embedded on the product. I want Flipkart to change the products and deliver the original ones.

My order no is OD[protected] and tracking id is FMPC[protected].
My product from flipkart has reached my nearest hub aluva on 25th of june through ekart logistics.today is 3rd july and still there is no response from the flipkart team.the delivery guys just refuse to contact me or deliver it on time .they are the worst.i have been contacting the customer care and local wishmaster since a week and still the product hasnt reached me whatsoever.

I have ordered a back cover and, waited for 5 days as per the details provided to me. But now I got a message saying, that the pincode and address doesn't matches. When I called the customer care, they insisted to re order a fresh item again. That means simply wastage of my time and the value of my money. I asked for a chance for contacting the courier partner, or a platform to give proper clearness in my address, but nothing is possible and just got irritated.

Dear Sir,
Recently i have purchased samsung TV in online from flipkart..before purchasing the order we have cross verified that the area pin-code for delivery availability..now the gati courier persons not delivered..i purched TV on 25'June and expected date given 30'Jun..the product was arrived at my nearest courier office but courier team is not delivered..i asked to flipkart team to deliver the product asap but they are not responding now..i have paid Rs.11350 payment also...kindly help to resolve the issue..i already inform them i will go for consumer court still they are not recognize the customer issues.

Flipkart assured delivery of my order IFB 6.5kg washing machine (Order Id: OD[protected] on or before 27th June 2017. Today is 02nd July 2017 and I am still waiting for my order. I repeatedly raised complaints about this with flipkart and everytime I have been told to wait for next 24-48 hours and when again I ask them for the same again they said to wait for more time. I have already paid the bill amount at the time of purchase on 19th June. Even the order status update is wrong. I have never get a call from either flipkart or their courier partner for the change in date and they updated the status that customer requested for the change in delivery date. Requesting you to please solve this problem as soon as possible. Thank you.

I ordered a samsung inverter ac from flipkart on[protected].
Order id : od[protected]. Tax invoice no. # f0ysf[protected].

The installation of the ac was done by the samsung people but there was no gas in the compressor. The samsung technician came for gas filling and found that there is a leakage in the compressor and declared it defective.

Now i have contacted flipkart multiple times and still did not recieve any response from flipkart. Flipkart is just saying you will get a response from our side in 24 hrs and it never happened.

Now i am clueless about the situation, how to proceed. I have spent rs 32500 and paid additional 3000 rs to samsung people for installation, and now they are saying that it is defective and talk to flipkart, where flipkart is behaving irresponsibly and saying the they have got the report that the ac is working fine.

Request you to take your air conditioner back with in three days and refund my money as i don't want to make a purchase from flipkart in future. I f not resolved, i will go to consumer court to complaint against cheating, fraud mental harassment caused due to your poor services.

Pradeep singh
Mobile : [protected]
E-mail : [protected]@aol.com

I purchased a product from flipkart (Orderid : od[protected] and its not useful as the socket/plug given is bigger one which can fit only to fridge/grinder or ac plugs only. No where on the website they have not mentioned about the plug related information except maximum consumption is 2000 w. When i ask for refund as the product i cannot use, they are saying flipkart is not responsible for it. Then why the hell flipkart is selling item on website or why they are not mentioning plug information on website. Then people will see if it matches to room sockets, then only people will go for buying.

There was no where refund is not acceptable on the item, information mentioned on the website. When i called customer care, they are saying sorry, flipkart is not responsible for it. What the hell is going on. I have a 1 year old boy, and bought this to help him in winter is no use.

I had ordered redmi note 4 on 25th june 2017 during flash sale. The order was supposed to be delivered by 29th june 2017. But i have still not received the order. Flipkart said that i would receive my order by 1st july 2017, but still it has not be delivered to me. This has been the worst customer service till now, i am thinking of cancelling by order if it doesn't get delivered by tomorrow and also this will be my last order from flipkart and will surely not recommend people to buy products from this site.

Order id : od[protected]
Order date : sun, jun 25th '17 12:06 pm

Product: redmi note 4 (Black, 64 gb)

I was ordered on 30-05-'2017 "smile2u retailers analog wall clock" on flipkart.
Delivery expected by[protected], but i received one day[protected] delayed. The product dimension not matching with what was shown in flipkart wab page. Product dimension mismatching. So i was retuned and replacement on[protected]. But,
Still i was not received replacement product (Or) my money (Rs501).
Kindly do some think needful.

Order id = od[protected] item)
Order date = tue, may 30th '17 6:21 pm
Amount paid = ₹501through cash on delivery

Thanks & regards,
Eajas a

I had ordered with order id: OD[protected]JEANS but received the parcel only 1, but as per invoice and site 2nd one is already delivered.i had already pay the money for both.now customer care support representative completely miss communicate with me.i had already lodge a complaint against this.please i need urgent solution.

Pappu ghosh
[protected]@rediffmail.com
[protected]

Swiss military comet series polycarbonate medium size 24inch hard top luggage expandable check-in luggage - 24 inch

Order id: od[protected] item)
Order date: sun, jun 11th '17 11:59 am
Amount paid: ₹6, 312

Refunded to: original payment mode
Refund id: 96011398
Completed

Pls note that my product was not shipped and returned automatically. Pls ask flipkart to ship the product at the same rate as shown above.

I was ordered a Hicks bp instrument model no. LD 581 but I received wrong model no. LD 575 then I complained for return of this wrong model and again received wrong model no. X 7 from dealer / seller ALKA MEDICO & SURGICO, 42 sant singh suri market fountain Agra, this seller think that customers r fool & they accept any thing what rubbish they provide, I need strict action against that seller that they not dare to do such kind of activities in future. They are cheating customers under flipkart banner. Kindly provide me feedback that what action are taken. Very very bad experience.

Ordered for a vest, got a swim suit instead .
They are insisting that the product is not returnable, while there is no such return policy .
They are not willing to own up mistake on description correctness, despite verbally agreeing .
The call center staff is grossly under empowered to resolve a genuine grievance .

Pathetic product, never ever order from anywhere especially flipkart.com. I ordered it on 4th, delivered on 6th june. From day1, i started facing the following issues...

Product: xolo era 2-4g with volte (Black, 8 gb)
Order id: od[protected]

1. Phone dialer popping in and popping out immediately. Post trying for 6 - 7 times, i am able to dial in.
2. Color of the display going from normal colors to complete green or blue or purple.
3. The screen shifting its view atleast 5 - 6 times a day until i do not lock & unlock.
4. Networking issues, signals going on & off.
5. When trying to touch on wifi options, there is no selection, until i dont go to settings and try from there.
6. Messages either do not come or take long hours.

Post having heated arguments with the customer care & floor supervisor, flipkart agreed to replace the product as refund was not showing an option. Later they agreed for a technician visit and a day was given for his visit for 21st june. On 20th june i receive 2 messages one stating that the seller is unable to fulfill the request of return. So i again contacted the customer care and as usual after heated arguments with cc & floor supervisor, they agreed to return the product without technician visit.
The ekart guy came to deliver replacement and deliver the new set. I asked him if the new set gives the issue, what am i supposed to do, for which he said flipkart will again replace it. But it started giving the same issues immediately. So i had to again raise a complaint with customer care and it was successfully accepted and this time the customer care executive told me on refund on this as its giving the issue and was told that technician visit would be done by 1st july 3:21 pm and if the technician is not able to resolve the issue, flipkart shall proceed for refund and the refund shall be done within 9 working days.
Today is 1st july and even at 3:10 pm, when i did not receive any message or call on the technician visit, i called the cc number and to my utter surprise i was told that my request has been rejected because it was a replacement and i need to take this handset to xolo service center. If this was the case, why on first instance a refund request was taken and why was customer not informed on visiting the xolo service center. Why when customer contacted on the technician visit date, he was informed on rejection. Why was this not done immediate post this compliant registered.

This is a pathetic behavior from flipkart and being a loyal customer to flipkart now makes me feel that i had done the biggest mistake of my life. If the replacement product is also having the same defects, flipkart should take the responsibility of refunding it back to customer as they are displaying and selling faulty products to their customers.

If my complaint is not resolved, i shall make sure to make this go public and lodge a complaint at even consumer forum and social media of the kindof cheating thats being done on flipkart. Also i have some recordings and sms sent by fk to support my case.

Prateek tewari
+[protected]