Flipkart Complaints & Reviews

Flipkart block my account from getting rewards which i have earn by playing flipkart games and video like
1. Fake or not fake
2. Kya bolte public
3. The great dance off and etc.
In this games i have won gift voucher and coins. After winning the block my account saying suspicious activity detected. Please solve my problem.

Hello,
My account with email shivendra.[protected]@gmail.com on Flipkart is banned, when contacted customer care they told because i had raised high number of returns. but please try to understand i raised more than 6 return request for the same product because that was getting cancelled due to some technical issues, and when i went to raise return request for the 7th time, my account got banned. So the high number of return request is invalid and it wasn't accepted.

Now my concern is either unban the account or please provide me refund of my Wallet Balance which was more than Rs. 1400 in Flipkart Wallet. I am a loyal Flipkart Plus member since more than 3 years, ordered more than 50 products with over total cost of more than 2Lakhs rupees. Not sure Why I am getting this type of Experience, and there is no support from Customer care, The customer care agents have started to talk rudely over calls. Please help me to get my account unban and refund of my Flipkart Wallet Cash.

Sir i am not able to login my flipkart account
my flipkart account in blocked state
I have contacted many times to flipkart but no resolution provided
So please unblock my flipkart account
My flipkart account no [protected]

I've got an offer on purchase of Panasonic AC that I'll receive a hand blender of Phillips brand for ₹ 1 only.

More than one month has been passed and I've received nothing. I've called and emailed many time to flipkart customer care.

The flipkart executives called me some times for this but each time they provided me the wrong information. They were providing me different information each time.

I've all the proof of the conversation.

Have created flipkart account two years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.
[protected]
[protected]@gmail.com
No. Which I need to update -[protected]

Dear Flipkart team
I'm Sachin from faridabad
Order I'd OD[protected]
CONCERN COMPLAINT NUMBER
IN[protected]

Delivered on 29 October 2021
I'm not available in home
But my neighbour received a order through deliver man
Then i went home
To check this product and open the package
Through this parcel
Only received charging case

Earbuds and accessories are missing
Then i can call customer care
I can all situation can faced tell to customer service
I remember that miss Manisha mam
Executive from Flipkart during call

Then his replacement complaint raised to seller

After 7-8 days no status can be updated my Flipkart account related this product
I again to again call him to customer service

But resolution my issue then on10 November
A deliver man call him
For replacement the order

I get the new product and older product can be taken and open the product he said
Brother on Flipkart team can be provided information only accessories are missing
For Earbuds missing do not provide information
Then don't replace the order

Then i again call him to customer service
For taken this issue for regards replacement
Then he time taken on 24 hours
Again call him to 24 hours
Again taken on 72 hours

But no one taken a action related my issue

I humbly request to flipkart team
Please resolve my problem
I'm call on 50+times to customer service provider
But no help me

Dear Flipkart,
This is Sweety from Vidya Mart

I would Like to inform you that our seller account "Vidya Mart" has been Blocked / Blacklisted by your Trust and Safety Team and reason behind that was selling Fake product "Listing id : LSTRBKG4WVQQEAEURRAL9JBVO".

For which details you have sent how to active again mentioned below :

Steps to reactive your account
Share an invoice/authorization letter to prove that the suspected products (details sent on your primary mail id) are genuine. Following documents are acceptable to show that you are selling genuine products:
1.Purchase invoice from authorized dealer
2. Authorization letter from distributor/publisher (for books).

We have already shared the invoices and Brand Authorization letter multiple times but still you are not accepting my invoices and BAL and replying same line again and again that is mentioned below:

Dear Seller,

Greetings from Flipkart Marketplace!

We have resolved your request that was raised regarding “Account Pending-Listing Inactive-Fake”.

Your account will not be activated

The incident number for your reference is ...

In case you need to reach us in the future, please write to us by clicking “Contact Seller Support” on Seller Portal.

Thanks,

Product Price Verification Team

We have all of the documents with us for verification.
As we have not sold any fake product, we have a right to know the following:-
1. Why will you not activate our account after sending invoices and BAL.
2. If you are not activating pls share the reason why you will not activate our account, what we have done.
3. If you are saying that our above product was fake then share the proof as we know that we have sold genuine products.

If there is the problem of brand we will remove all the products of that brand and give you the affidavit of that.

Previously we have escalated this issue with seller support vide incident id are mentioned below.
IN[protected]
IN[protected]
IN[protected]
IN[protected]

Requesting you to please check the above case as we are genuine seller/ brand owners and have not sold any fake product.
We have been trying to contact the flipkart team in every possible manner to resolve the case.
If we do not get satisfactory answers, we will only be left with filing RTI CASE.

Looking forward to your assistance.

yours sincerely,
Vidya Mart

01) Order ID - OD[protected]
iGear Twinbod 2.0-2 in 1 Earbuds + Speaker, TWS Bluetooth V5.0 Earbuds, 3W Bluetooth Speaker, Charging case converts to Speaker, Voice Assistance, Auto On Function Bluetooth Headset Bluetooth Headset
We have completed your request for refund. ₹2042.0 has been refunded to your Bank Account ending with *********858 on Aug 30 For any questions, please contact your bank with reference number[protected]
02)Order ID - OD[protected]
WAHL Super Dry 2000W Professional Styling Hair Dryer Hair Dryer

We have completed your request for refund. ₹3395.0 has been refunded to your Bank Account ending with *********858 on Aug 30 For any questions, please contact your bank with reference number[protected].(Account No,[protected], IFSC Code- ICICO003936, Branch- Ranchi, Jharkhand, Order ID - OD[protected], Refund Reference No.[protected]/-), Order ID - OD[protected], Refund Reference No.[protected]/-), RegMobile No. & Email ID- [protected], rt[protected]@gmail.com, Consumer informed that Flipkart provided RRN againsthis refund, he contacted the bank several times, but gaveexcuses and false promises to him, and denied for anyrefund, as well as not getting his refund yet.Expected- he wants his refund asap.)

From icici bank

Dear Mr. Prajapati,

We write with reference to your e-mail dated September 10, 2021 to ICICI Bank regarding your Savings Account XXXXXXXX0858.

At the outset, we sincerely regret the inconvenience caused to you.

We have done a detailed investigation on the concern raised by you and appended are the clarifications as sought by you:

As per our records the transaction dated August 27, 2021 for an amount of Rs.2, 042.00 has been successfully processed from our end and settled to beneficiary. For other transaction dated on August 27, 2021 for an amount of Rs.3, 395.00 we have requested the branch to raise a debit consent.

In your case, we have made multiple attempts and requested the incorrect beneficiary for the debit consent. However, we have not received any revert from the beneficiary.

In the absence of debit consent from the beneficiary, we will be unable to accede to your request for reversal of the funds.

Upon your complaint regarding the funds transferred beneficiary account, we have taken up the matter with Flipkart. whereas Flipkart team has wrongly credited to other customer’s Account Number XXXXXXXX0858 instead your Account number XXXXXXXX0858 by Flipkart.

Meanwhile, we suggest that for faster resolution / further assistance, you may also take up this matter along with RRN No.[protected] with the Flipkart bank directly.

We trust that the above clarifies your issue.

We have referred the case details to our Internal Ombudsman of the Bank (Appointed on the directive of Reserve Bank of India to look into the complaints), who has examined the case and expressed that the reply being given by the Bank's internal grievance mechanism is in order.

In case you are not satisfied with our response and wish to further pursue the matter, you may write to the Office of the Banking Ombudsman, Reserve Bank of India of your region located at(contact details given below) for redressal of your grievances whose services are offered "free of cost". The scheme of Banking Ombudsman promoted by Reserve Bank of India is prominently displayed at all branches of ICICI Bank and their website:

https://www.rbi.org.in/Commonman/English/scripts/AgainstBankABO.aspx

Alternatively, you may also register your complaint by following the appended path:

www.rbi.org.in Complaints Banking Ombudsman Scheme Complaint Form

We affirm that ICICI Bank at all times acts with diligence, in good faith and in no manner prejudicial to the interests of its customers.

Sincerely,

Kiranmai B
Office of Head Service Quality

NEVER SHARE your OTP, CVV, URN, User ID, password with anyone, even if the caller claims to be from ICICI Bank, Bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorised access to your account.

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

We have purchased queen bed from Flipkart and we received the material on 7-Nov-2021 but till date 21-Nov-2021 no one from Flipkart came for installation, we also raised compliant with Flipkart customer care to take the product back which is also not happening on time.

We already had word with customer care to take the product back as no one is coning for installation..

Requesting you to take necessary action.

Regards,
Sarvesh

I ve done tv purchase to online filpkart at 9 th october.
Delivery to 12th oct, 14 generate by return or replacement du to lot of proper featurs
is done by return accept flipkart
took proofes on and rejected nov 13 th return
now is not accept to return or peplacement
please kindly do justice

Flipkart cancelled my flight booking after full payment deduction of ₹37897 . There is no refund update its been 9 days or more . They only say it is initiated but I can’t see any refund on my account. I haven’t book another flight because i got itinerary from airlines that day only when flipkart cancelled the booking . I want certainity about my refund and ticket .

Sir i purchase many item before last 4 year but i never face this issue because i have no idea for flipkart return policy mean i ordered some item but due some bad quality of item recived so i raise returned request but after raise return request my item my account is blacklisted (blocked) by flipkart and i also added in my flipkart gift wallet Rs. 12136 but account blocked and my wallet money also stuck and i request u please reopen my account i promise you i never break your policy and if account open not posible please give my money in my bank account sir please help me i trust on flipkart so please i request u save my trust other wise i will take legal action on flipkart with the help of consumer court but i know never comes this time because i have trust on flipkart and i know you help your customer...

thank you

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.
My mail I'd: [protected]@gmail.com
New mobile no: [protected]
Old no.: [protected]

The bed i bought is a FLIPKARTassured product. I didn't expect this kind of service from FLIPKART. Within one week of purchase layers of paper started coming out from all the sides. I was shocked to discover that the bed was not made of ply, or particle board, it's made of paper. Has anyone on earth have ever bought a bed made of paper. This is disgusting. Flipkart team called me and booked a technician visit. Technician came and confirmed that the seller said the damage is from my end. Please help me .

I have ordered new. Same Mobile Iphone 12 mini
Order ID : OD[protected] Delivery date already changed but Package is already in Vadodara since 3days. I am 100% sure it will not be delivered because of below reason.

Earlier two orders not delivered and cancelled by you - details below :

Flipkart - Explain below Conspiracy Purchase for iphone 12 mini done under Flipkart upgrade plan - tried two times, both times it was not delivered.

Order ID : OD[protected]
Bought under flipkart upgrade plan for delivery at Vadodara in Month of November, not delivered on given date, done followup and raised complaints many times (Check number of complaints raised) and ultimately it was cancelled by Flipkart, although package was within Bengaluru for almost 12 days.

Order ID : OD[protected]
Bought under flipkart upgrade plan for delivery at Bengaluru in Month of October, not delivered on given date, done followup and raised complaints many times (Check number of complaints raised) and ultimately it was cancelled by Flipkart, although package was within Vadodara for almost 9 days

Order ID : OD[protected]Bought without flipkart upgrade plan and it was delivered smoothly.
- What is this conspiracy - are you people forcing me to keep mobile and pay remaining 15000Rs amount which I dont want to do and go for upgrade.- How many times I need to order and go through this pain and agony? Who will take care of my credit card statement where I am buying and paying bill and then you are refunding - who will bear the interest on ~50, 000Rs amount for all your goo[censored]p?- I want to upgrade my phone, which you are not allowing me to do, then why should i pay 15000Rs due? Just take that mobile and go away.- You are going to declare to Credit card company that I am defaulter for 15, 000Rs (As per your continuous reminder mails for upgrade), why should I be punished for your mistakes ? - I bought both of above mobiles in Diwali sales and BBD sales ? will you provide me phone if I purchase now in same pricing?
Give above all answers, I will not pay 15, 000Rs for your mistakes, rather I will choose to pay to Lawyer and go to consumer court with all evidences present.

SANTOSH PHULARE
Mobile : [protected]
Email - [protected]@yahoo.com

I have ordered 2 tamil books in flipkart. today I received phone call from delivery agent (21.11.2021). as today is sunday i am unable to collect the product. But I found the delivery agent behaviour very rude and disrespectful.

Please take necessary action against my complaint.

MY ORDER ID: OD[protected]

Order id OD[protected], ITEM: RAM MUSICAL 623213 WOODEN BANGO. Total amount Rs.758.(Rs 379 per qty)ordered qty 2 and returned qty 2.
Refund initiated from flipkart side for qty 2 as per flipkart website on 10 nov 21.
but amount received only Rs 379 in to my bank.

Balance Rs 379 is due. Please arrange for refund of amount

Dear Flipkart Team,
This is Avishek from WBTRADE.
We have a account with Flipkart since last 6 years but we have stopped selling products 5 years back due to huge return. But now we have again started selling on flipkart from last 3 months.
Recently we have faced an issue of suspension of our account due to fraudulent activities as per flipkart.

REASON - SELLER FRAUD
Steps to reactive your account-
Your account was found to be involved in fraudulent activities against customers/Flipkart. As this is a violation of our terms o[censored]se you will not be allowed to sell on the platform.

We also raised 2 tickets regarding the above and did not receive the satisfactory response from your end.
Reference Number: IN[protected]
Reference Number: IN[protected]
The typical response that we received is as follows:- we have also attached SS below for your reference.

Dear Seller,

Our investigation team has investigated your account and has found that your account is linked to another suspended / blocked seller account on the platform. Your account will not be re-activated. Our terms o[censored]sage clearly state a seller that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such a seller is reinstated by us†and you have been found in violation of these terms and appropriate legal action can be initiated against you.

Due to the proprietary/confidential nature of our business, we do not provide information on how we did the investigation and found you linked to other seller accounts. We have a strong Fraud Investigation Department which has clearly established your linkage to other suspended / blocked seller accounts on the platform, hence your account will not be reactivated.

Best Wishes,

Hence we are closing this incident.

Product Price Verification Team

We have all of the documents with us for verification.
As we have not done any fraudulent activity and not been involved in any linking of seller fraud accounts, we have a right to know the following:-
1) What does linking of account to another suspended seller account mean?
2) We would like to know which account we have been linked with?
3) Details of violation of the terms that are done from our side?
4) We would like to know the exact reason for the suspension. Directly deactivating an account is not a solution and affects our business very badly.

Requesting you to please check the above case as we are genuine seller/ brand owners and have not done any fraud.
We have been trying to contact the flipkart team in every possible manner to resolve the case.
If we do not get satisfactory answers, we will only be left with filing RTI CASE.

Looking forward to your assistance.

yours sincerely,
WB TRADE

Hi,

I purchased Pigeon Favourite Electric Kettle 1.2 Lts from flipkart on 3rd May 2021, which has order no: OD[protected] and Invoice dated on 5th May 2021. After only few months my Electric Kettle steel jar cracked and now i would like to relace my steel jar or complate product.

Regards
Arvind Pathak
[protected]

I raised a return request(refund) for this bata casuals shoe on 10th November'21.But the 'return approved' status has not been updated.Then I contacted with flipkart helpline.

And helpline agent said that :- the delivery status has not been updated that's why the 'return approved' status shows like that.Its a technical problem.She asked me not to worry and the problem will definitely be solved.She complaint a issue for me and I was said to wait 24-48hours.

Then after waiting 48 hours the delivery status was still not updated.Then on 20th Nov I contacted again with flipkart helpline.She said sorry and bla bla.She said that she mentioned and highlighted the issue again to the supporting team.But no changes has been seen yet.

Today is 21th Nov ..still the status is same.I requested for return on 10th Nov and 11 days have passed and I'm struggling and facing harassment through this after being a loyal customer for 3 years and a plus member too.