Gati-KWE Complaints & Reviews

Sir,

Consignment docket no –[protected] from kolkata to nagpur – picked on 29-may-14 and scheduled to be delivered on 2-june-14.
The status as being shown currently:

It is mentioned that undelivered due to office closed.

This is absolutely unacceptable as our office is everyday open uptil 7:00 pm and we did not receive any call from your end saying that the delivery had been...

The above consignment was booked from bangalore to Changalpet on 23.05.2014 and commited delivery by 26 th may 2014. But we have not received till now (28.05.2014 09:08). Form 26.05.2014 I have contacting Customer care center [protected]. Again the complint has been booked. No 13046468 / 26.05.2014 Mr. Vithrag handling my compliant. If you see the below details the consignment received at maraimalai nager franchisee by 14:48 hrs and by 15:05...

I bought a IPHONE 4 Cover from Amazon around 2 weeks ago, the delivery of which was to be done by GATI courier services and now I come to know that they have noted the address wrong from themselves and they are not even admitting their fault. The customer service executives doesn't even know how to talk to customers... Really BAD service!!!...

It's been more than a week than the expected date of arrival of the courier. Docket number[protected]. 3 packages were sent and none of them delivered to address. And moreover the customer service people say that 1 package is missing and they will inform once they find it out. This has been their answer for more than a week now. This is really annoying and Gati should take full responsibility and compensate for the lost goods !...

Docket Number:[protected] It's been in Kolkata since 8th May and the assured date of delivery is 9th May but till now I am yet to receive the AC. PRETTY HORRIBLE SERVICE, ridiculous considering the fact that I paid for the AC up-front. DELIVER my f'ing AC or meet me in consumer court!...

Dated: 15th May 2014. There was an Air Conditioner which was ordered by me on 27th April from Snapdeal, Gati is their Courier partner, it was about to be delivered in Kolkata, it has not reached till now though it is 15th May 2014. When I called the Concerened person, Mr. Santosh of Shyambajar branch, he said please come and pick it up by yourself, we will take our own time since your stuff is heavy. When I called the headoffice,...

Used GATI KWE for sending a courier from Pune to Trivandrum twice and both the times the delivery was made when I was not available at my home and they conveniently dumped it at my neighbours house and left. To my shock both the times the cartons were torn apart and broken into, some valuable electronic items were removed and also the rest of the items were in damaged condition. I tried to contact the customer care but to my horror they were...

This is regarding docket #[protected] which involved shipping of 2 medium sized luggage bags from Indore to Bangalore on Mar 11 2014. The bags reached Bangalore on Mar 15th. But, when we received these bags and removed the tape, we noticed that the zip from 1st bag was broken. On opening the bag, we found significant items missing and the lock on this bag was also replaced by a smaller size lock which could be opened by the key of the 2nd...

My Docket no. is[protected]. I have attached an image for proof. The Package(2 Nos-1 Bike and a carton Big Box) was booked on 12/4/2014 from Hyderabad to Bangalore. The assured delivery date is 17th Feb. They have delivered only bike. I have paid the entire amount at the time of booking. The other package is missing. I have lodged a complaint with them. Complaint no. is 12976418. Still they are not able to trace the package.Nobody has called...

Dear Sir,

I have booked some house hold Appliances in GATI transport company on 28-03-14 at Hasan, Karnataka for Mustafapur, Samastipur(Bihar). Docket Number is[protected]. The goods were put into transport from Hasan on 5-04-14 but they are not reached the destination till now. I have been calling GATI transport company for last couple of weeks. But I have not received the Goods till now. So, I am filing the case against...

Docket Number :[protected] Product got shipped on 2nd April from Bangalore and told it will reach by 9th April in Navi mumbai. Now sitting on 11th no body in your system is giving me exact status of the shipment. I tried to reach every body possible but could not get any status update for last 2 days. I have raised an complaint : 12958473 but no help from that also. Request you to look into this on urgent basis otherwise i have to...

I was supposed to receive my Docket containing 7 packages on 22nd March 2014 but I have not received it yet. I have been constantly tracking it via online, customer care and phone, but completely dissatisfied with their response. GATI KWE have been just transferring calls and complaints. I have the contact nos. of the managers of the warehouse, have been calling and they keep making false promises and giving invalid reasons. Now they do not...

This is towards my consignment number :[protected], the item was supposed to be delived to me on 18th of March with Assured delivery date being 20th March but till date i.e 26th March the same has not been delivered. And when we all up the tol free nuber there is no response.. Though i managed to get the local ofice number and i was surprised by the response from their end. they said the item was lyiing in our peenya ware house for two...

My Docket no. is[protected]. I have attached an image for proof. The Package(2 Nos) is booked on 19th from Jalandhar to Bangalore. The assured delivery date is 28th Feb. They have delivered only one package. It is a shipment sent through online shopping enterprise. I have paid the entire amount which was mentioned on the Package. The other package is missing. I have lodged a complaint with them. Complaint no. is CS66669. Still they are not...

My complaint is about Gati taking my business without disclosing full costs. With additional costs, my decision to send freight now does not make business sense. Here are the details: 1. I wanted to send two TV sets 32 inches & 46 inches from Vaishali, Ghaziabad to Wadala, Mumbai. I spoke at the call centre where the representative told me the approximate cost of sending one TV would be Rs.500-700. Based on this information, I went...

I ordered an Entertainment Unit from www.fabfurnish.com, on Jan 25, 2014 under Order No[protected]. The item was dispatched on Jan 27, 2014 from Bhiwandi through Gati under docket no:[protected]. The same reached Bangalore on Jan 29 and the assured delivery date as per Gati website was Jan 30th. I have been calling Gati since then asking about delivery update and every day I am being assured "delivery next day". This is a routine...

I ordered an Entertainment Unit from www.fabfurnish.com on Jan 25, 2014 and the item was shipped through Gati under tracking id:[protected] on Jan 27th, 2014 from Bhiwandi. The item reached Bangalore on Jan 29th and the assured date of delivery was Jan 30th as per Gati website. I kept calling Gati asking for delivery status and every single day they kept promising me "delivery next day for sure." This has been going on for last 5-6...

Point No.3 is the main focus- 1. My Gati shipment from Indore to Kathmandu (Docket[protected] was dispatched on 23rd November with an assured delivery on 3rd December. These were household goods (2 cartons, total 27kgs) o[censored]sed clothes with absolutely no commercial value at all which was finally delivered on 13th December. We prepaid Rs.2100 in Indore which was told to us as entire expenses up till Kathmandu. The invoice and declaration...

1) Lost my very valuable packet 2) Package had valuable books and clothes in it 3) Delivered 4 out of 5 packets and the biggest packet is missing 4) Asking to write lots of forms and threatening to not give back neither the bag nor the money 5) Have broken stuff in earlier delivery also I trusted Gati and they have shattered my trust and hope. I have initiated the delivery in India and have come to US, trusting they would deliver it...

I'm writing this complaint against Gati Courier and Cargo Service / Gati KWE. We booked our package against Docket Number[protected] from Ahmedabad to Bangalore on 26th of October with an assured delivery of 29th October. Today is 8th November and I still haven't received my package. I've been losing my sleep and am so stressed out following up with them. Please find sequence of events here: - Package booked on 26th October...