Gati-KWE Complaints & Reviews

My docket that was given an assured delivery date of June 2 to Imphal is yet to be delivered. I have not received any details so far as to where my cargo is right now and why that is taking so long to be delivered.

This has been the second time I have had trouble with tracking my consignment through GATI. This time I also fear something might have happened to my cargo as the status message says that they received only the documents...

I booked a consignment of 14 boxes through Gati. The delivery people were flinging my boxes out of the van right in front of me at the delivery point. To top that my air conditioner was completely broken and does not even work now.

They do not take any responsibility for damage during transit and are hence extremely careless about the condition they deliver the goods in. I cannot believe this company won awards for their service....

IIT Kharapur, West Bengal

I was told my luggage would be picked up on 12th May, 2011. He called me up at 5:30 pm to pick up the luggage. I told him to wait for 10 mins or he come later on after picking up goods from other people. He said that he would come in eventing. I started making calls to these people from 8 pm. kept on trying for an hour no one picked. At 10 pm they call me up and say that their vehicle is full and cannot...

I have booked 4 items including one Bike From Indore (M.P.) for Bangalore on 27th April 2011. Assured delivery for these items was on 02 May 2011 in Bangalore at destination.

Even passing a whole day of 02 May 20111 nobody has turned up to deliver booked stuffs.

At least on 03 May 2011 i was expecting Delivery off my households and bikes but again by the end of the day situation was Same :(

Tried...

Hi,

I had a shipment of 18 packages sent by Gati from Asansol, West Bengal to BTM layout , Bangalore , Karnataka for Chhandita Guha with docket no::[protected].

I was assured of assured delivey date of 18th Apr 2011. It did not reach my place on the given time. On being called at their customer care and waiting for an awful long time to respond, the Gati people came up with an excuse that they couldn't because...

DT: 03.12.10
To,
Manager
GATI Ltd.
Mumbai- 400 033.
Tel no: 23734878 / [protected].

Sub:- Complaint Late delivery & Damages.

Respected Sir,
This is in ref to the poor service provided by Gati since last 2-3 months.
Either the material is delivered / recd late or the consignment is delivered in DAMAGED conditions.

On 16.10.10 we had send a HP...

My EPF credited very less Rs:14558. According to my previous year[protected] EPF) closing balance (Employee's - Rs:17117.00 Employer's - Rs: 5232.00) Total-Rs:22349 and tell 31/05/2010 i worked in Gati Ltd., So another one year EPF deduction also need to be added.

I checked Chennai EPF office they told, we are not able to provied any details, because your company enrolled in AP, so check with your...

Dear Sir,
I want to derive your kind attention towards harassment, delay in delivery that too not to destination by the GATI courier services.

I made a shipment with #[protected] from mysore to ludhiana on 27th nov,2010 and assured delivery date was agreed 2th nov, 2010.My shipment reached in Ambala on 2th nov,2010, but they told me to collect shipment from Ambala instead of ludhiana after befooling and...

Dear Sir,
We have received consignment from our supplier from Noida sent on 12th of october 2010 on 19th of october 2010 by GATI by docket no[protected]. The docket copy says topay amount as Rs 727=00. where as we were charged Rs 1003=00,

On contacting GATI, we were told that the balance amount is towards damurages & second attempt charges, where as the material was lying in their godown for so many days and our...

To,
The Regional EPF Commissioner
Andhra Pradesh, Barkatpura
Hyderabad- 500027






Ref. No. : AP/HYD/ACCOUNTS GROUP 11/0029968/000/0003055/REJECTION/1596, Dated- 12/07/2010/ EPF A/C No.- AP/HYD/0029968/000/0003055.



Dear Sir,
Please refer your letter on above, I have to say that the same of EPS Money have returned from my ICICI...

Sir/Madam,

I have booked a cargo (7 cartons) with GATI Ltd. with respect to Docket no.[protected] dated 5th October 2010 from New Delhi. The cargo reached Ranchi on 11th October 2010. But, when it reached my home, the delivery boy asked me to pay Rs. 3192 as against Rs. 2592 mentioned in my docket (invoice). He showed me the copy of invoice, in which all figures were overwritten. He asked me to talk to Delhi office of GATI....

My shipment was sent by me on 29th Sept'10 at 11am & I was assured that my shipment would be delivered on Friday 1st Oct'10.I checked the GATI website to track my shipment & found that my goods had indeed reached Bhopal(destination) on 1st Oct'10 at 11:46am,however no attempts were made to deliver the goods the same day,knowing well that 2nd & 3rd Oct'10 would be holidays.I even called on 2nd Oct'10 to...

Looking at the number and type of complaints from others, in addition to the problems we faced in last three shipments through Gati.com, we believe, and have recommended them too, that they should change the name to Dheeli.com which is the best looking at their performance.

One wonders why this company is ripping the clients - receiving overseas parcels/shipments - by charging Customs Duty on non-existent products and handing...

We couriered a parcel containing one piece of Computer Cabinet in CKD (completely knocked down) form valued at USD 4.40/Pc was couriered vide Choicex Tracking[protected] and onwards by Gati's Tracking #[protected] on 03-Sept-2010.

However, since the parcel was not delievered in more than three weeks after dispatch from here, we sent an email to their local agent with copy to Gati.com. We were informed by Gati.com that...

We couriered a 15-Kg parcel through Choice International, Guangzhou (China) to our Consignee in Mumbai on 20-May that was routed through Gati.com's Tracking No.[protected].

Upon the Consignee's on complaint of non-receipt of parcel, we checked on Gati.com and found the status as under:

27-MAY-2010 08:57 Mumbai South Undelivered due to OCTROI PAYMENT NOT READY
25-MAY-2010 10:15 Mumbai South Undelivered...

I just contacted the Gati Alwaye Branch at the number:[protected].

I was told about the charges but that I would have to drop my stuff off at the location. I requested for a door service and Packing too, I had to remind the personnel that packing is done with an extra charge, since I'd been offered the same at Gati-Maharashtra. And the guy requested me to call the Manager at number: [protected].

...

Today i have recd two boxes of 42 kgs from kolkata to ludhiana Docket no[protected] TO PAY.
And your delivery person is demanding Rs 1746/- for this small shipment.

If the same shipment, i send these goods to same destination through Blue dart they will charge approx 650/- and as well as all other couriers or cargo companies
but your charges are horrible.
these are 3 times than any other top 5 cargo companies.br...

i booked my bike with Gati for transportation from Nasik to Kottayam on 29th july 2010...i was given an assured delivery date 07 aug 2010..till 10th aug when i didnt get my bike i started calling up Gati office and wrote emails to them..from the track shipment option on their site i came to know that the consignment reached coimbatore on 5aug and even today when i m writing this on 12 aug 2010 the status has not changed..in between twice...

I received the damaged delivery of computer which was shipped on 28th July'10 from Bangalore to Kota by Gati Corporation. It was a personal computer containing 4 cartons one each for monitor, CPU, UPS and Speakers.

Gati personnel collected and later packed the goods from Bangalore. They were repeatedly informed about the electronic goods being fragile and hence to include fragile stickers on the cartons. They ensured us...

On 7th July 2010, I dispatched a cargo containing 3 pieces from IIT Kanpur to my residence at South Delhi via GATI under their docket number[protected]. According to their terms and conditions, they promised delivery by 12th of July. They have however yet, as of today 16th July 11:30 am , not delivered anything.

The most irritating aspect of this wait time is the fact that they have the worst imaginable customer communication...