Hathway Complaints & Reviews

We are subscribed to hathway cable network through Local cable operator. we have subscribed 300 INR package and paid the amount on 21st April 2015 which was due on 23rd April. But we are not getting the requested package since then. We had enquired with cable operator regarding the situation on 26th April 2015 and he said that we need to inform once the due date reaches and said he will provide the service by 27th April 2015. Today is 2nd may 2015, still the service has not yet been provided.
NOTE: Paid 300 INR and getting bill for 250INR and when enquired with cable operator He said he will do like this only and there is no right to ask from us.
cable operator area: Veerabhadra nagar, Bangalore

Its 4 days now since my cable TV went blank. Have called call centre multiple times. Replies have ranged from 1. System down, cannot check details 2. System upgrade call after 1 hour 3. Complaint logged, technician will come home in few hours 4. Technician must have come, hasnt he come? The status as off now, no fix...CABLE STILL BLANK. This in spite of me identifying the problem and updating them multiple times that its a very simple fix. Problem identified by me is that, the cable connection from the junction box into my house has been removed from the junction box. Technician just has to put in a screw into the cable and attach it to the junction box. Its 4 days and still they havent cared about it.

Hathway broadband Bangalore has not been providing service for about 3-4 hours everyday. I have been regular in calling to their customer service, however everytime it has been told to me that there is a maintenance being carried out. This has been a daily practice and now, they have started to put my calls on hold for 20-25 minutes and then disconnect the call. They are not even ready to reimburse the maintenance time, which ideally should be. Their supervisors are one step ahead and does not even attend my calls. My account # 1262950. This is the most pathetic service I have come across so far. I want to disconnect and want to claim for refund of the amount paid by me.

I took Hathway internet two days back. They said they will install the wiring and router in 24 hours. But they did not show up at all. I tried calling the person who took the money and also the customer care, but they are not even bothered to lift the call. My bill ID is HYDISP/459473. Please help me with the issue to refund back my money. Thanks, Krishna

I took Hathway internet two days back. They said they will install the wiring and router in 24 hours. But they did not show up at all. I tried calling the person who took the money and also the customer care, but they are not even bothered to lift the call. My bill ID is HYDISP/459473. Please help me with the issue to refund back my money. Thanks, Krishna

My customer code is 1307181. I have been a victim of poor service from Hathway Broadband for quite few days now. When I took the connection they said that the service is good but after few days the connection stopped because they say the check I provided bounced due mismatch details on the cheque. I insisted them to send a person to my home to collect the money in cash but nobody came at all. I kept calling that day for more than 3 times but still they said that somebody will come in the evening but still no show from Hathway. The next day somehow I managed to do an online payment but still the Internet wasn't active. Every time I called they would say that it will take 24 hours. Whenever asked for supervisor they say that they had no provision to transfer the call to supervisor. I mean how can they deny a supervisor call to a customer. I have been working in Customer support line for few years and they have to have a supervisor to take calls or arrange callback. Somehow the services resumed again. Now today again the broadband is not working and they say that there is an individual technical problem and they asked me to wait for 24 hours again. I mean how can the Internet be down for me twice in a month and that in the first month of the connection. Really poor service and I am stuck with them for now next 3 months as I am on quarterly plan for which the money is non - refundable. Request to please help me and fix the issue ASAP as I am frustrated with the pathetic service of HATHWAY.

Hi Sir, My Account Number: 1119466, I am facing internet problem from the past 7 days, either it is a poor connection or complete disconnect, I am calling to the customer care daily, every-time they are telling that the issue will be resolved in 24 hours, 7 24 hours are done but the issue is not yet resolved, I had called [protected] - Srinivas almost 20 - 30 times on 27th - April - 2015, either he will tell that the issue will be resolved in 30 mins or he will not pick the call or disconnect the call, same with [protected] - Vasu. Please improve the staff to give better customer experience it's not my duty to follow-up on the issue, even then I am calling them but they are not ready to pick the call itself, Even I can provide the call logs for the above 2 numbers. 3 - 4 days back when I called the customer care they said that I should renewal the account, I did it but the connection did not improve, then they asked me to add top-up of 5 GB even I did that, but the issue is not resolved. Without knowing the issue they are suggesting different options, this is the kind of service we are getting. Please let me know if the can be resolved or not, if the issue is not resolved please refund my money back, I will look for different service provider.

My uncle took an annual plan of Speedway 1 in Mumbai (plan was activated in March 2015) and when I advised him the benefit of a better plan he wanted my help in calling the customer care (CC) to upgrade the plan. So I called the CC number and spoke to an executive by the name Vivek. I requested him to upgrade the plan to HD 2 Stream and told him that we are ready to pay the difference for the upgrade. To my utter surprise I was told that is not possible! I was told that if I wish to take that plan I will have to forgo the amount paid earlier! Considering it's just been over a month and we have a full year to go we feel really cheated as customers. Why should a service provider not give consumers the option to upgrade? After all it is in the interest of the service provider! It is really strange and amounts to cheating of customers. Request you to please look into this matter seriously as I'm sure it will be beneficial to a lot more customers.

i am kishore from Hyderabad my hathway account no is 1225299 i never seen such a worst broadband network like hathway before, previously i used airtel and beam they are very good but hath way is worst, it was frequently disconnecting. in a day at most it will work for 4 hours out of 24 hours, in a month you will get internet hardly 15 days only. and hathway don't have any toll free number for customers. that to it will take 10 min to connect and they wont resolve the problem mostly i never seen such a stupid customer care executives. i am extremly disappointed with hathway. i am not satisfied with their service and asked for refund my amount on prorata basis they are not accepting such a worst thing. now i am placing so many printouts near by my apartments that indicated not to take hathway connection in all apartment notice boards. no one can suffer like me. i am writing this letter with very painfully. finally worst worst worst hathway. dont ever think of hathway

I have been Hathway's customer since last 5 months, My experience was worst !!! The internet goes off again and again everyday !!! My acc # 1053956, the promising speed is 50 Mbps, but what I get is just 1 mbps, and after the limits are crossed (fup) speed lowers to 1 mbps, but that gives me around only 50 kbps, I have registered many complaints, I call them regularly regarding this but what reply I get is u should connect your pc directly thru lan to get the 50 mbps what the hell? Also when asked why on wifi so low speed, the reply is as number of devices connected is 5, speed gets divided, 50/5 is still 10 mbps per device, my recent complaint number is 12519655, They always leave me with the complaint number, and say somebody will be at your place, and no one shows up. I'm tired of the service and also connection, please somebody help me out, my connection is off since week, and before also it was not working well since last 2 months, there's a month still left in my service I demand the refund of one month also the days I haven't used, I want to change from Hathway, they just eat money at the early stage and then don't look back at the customer again till its time to pay for new rental period. Hate Hathway! Regards, Mr Gani

> Hi, > > My Account number is 1234697 my billing cycle is from 18th of every month to 17th of next month. > > I have received a message from Hathway on 21st of this month stating that I have been utilized 100% of the FUP internet and the speed will be downgraded. I have raised complaint with number, 12549988, which was raised on 21st of this month, which was not actioned till now. > > On the same day I have check my usage and wondered that I have used only 7 GB and more 13GB left in my account even though my net speed is downgraded. > > Immediately I made call to your customer care a person call'd GOPI lifted my call and he also confirmed that there is more 13GB left in my account and he said the immediate next day I will get call from Hathway and resolve the problem. ▼ Hide quoted text > > But I did not received any call and the speed is also very less, then again I made call on the next day even the other customer care representative also said the same thing that he will arrange the call in the immediate next da, but still I did not received call. Then again I call'd yesterday evening again my call was routed to GOPI customer care person again I explained the same thing and he promised me that I will get call tomorrow morning before 10 and problem will be resolved. but till now I did not received any call. > > I never expected this kind of service form Hathway. All my office work is getting pending and I am not able to take any online meeting. > > Expecting today this issue will be resolved. > > Please find the attached Screenshots for your reference. (speed test, Data usage.) > > Expecting your cooperation. > > Thanks & Regard's > K.Krishna Kishore

I am facing lot of issues with the hathway broadband. Right from getting the connection to not getting stable connection or speed which was promised. I raised a request for getting the connection, same day I got a call and the person came to my place. I asked him to check everything before committing anything. He said he can give a connection by next day 6pm. Only on that condition I gave him the money and documents. Next day I was waiting for some one to come and fix the connection but no one came till evening then I tried to call the guy who took the documents and money (Anil). He didn't pick any of my calls. He was disconnecting the calls. I called customer care they said by next day morning they will give the connection. Next day morning no one came. I called customer care again as anil was disconnecting my calls. To my surprise customer care guy said my area is not feasible for connection they will refund my money. I had to call 10 people to get find some technicians number.. I even went to the office where I was told that its not internet office its cable tv connection office go-to main office on commercial street. I had to drag them to my house to get the connection. After getting connection i am not getting the speed which was promised. They promised 50MBPS but only for few minutes in a day I get that speed otherwise it will be very less sometimes I cant even open a website like googl.com.. forget about downloading anything. The connection is very unstable. Ill get internet for 10-15 min then it will disconnect again it will come back for some time and go away.. From last 3 days I am not getting even that. Calling customer care is hopeless. they don't give number of the technician who is working on the job. They have made my life hell. Every day I go home and call customer care of write a mail .. for which i don't get any reply.. I have requested them to give my money back and terminate the connection. I want to file a harassment case against them.. they dont deliver what is promised or saying that they dont deliver anything would be more appropriate..

I got fed up with Hathway services and finally requested for termination nearly 2 months back. Now, you guys are neither turning up to collect the wifi router nor refund my amount. Its been more than a month now... no response even after multiple complaints. Your customer executives are reckless and saying after we have raised a complaint and no one is giving the ticket number and seniors email ID or contact number. Because they are worried about their job. I take this opportunity to update you that the response that I got from Hathway is pathetic and that forced me to terminate the connection and opt ACT. Now how long do I need to wait???? Will I get my deposit back???????? Please help me in lodging a complaint against the services.

I own a Hathway broadband Internet connection in Aurangabad since few years and never got such problem. But since a week, I am experiencing a problem with my Internet speed. After 8 in the evening, my internet speed goes down very vastly. And as their office closes down in the evening, I can't get any help from them because no one is there to pick up the phone at the helpdesk. The speed goes down in the night and when I look for the speed in the morning it has came back. I require my internet at night because most of clients are from other countries and I can't communicate with them properly with this ridiculous speed. Please take a look at this problem and tell me the solution. My account no is : 553516 My contact number is : [protected]

My cable operator not sending hathway kyc form last few months. Iam not seen lot of channels main problem is operator is postpone the issue. Several times I call the Cable operator land line no.[protected] & Mobile No.[protected], but there is no response. My Address Thanks, K.Venkat Ram Reddy H.No.17-1-391/47 Plot # 172, 2nd floor, Subrahmanya Nagar Colony, Near:Sai Baba Temple, Hyderabad - 500 059 Telangana Ph # [protected] HathWay Box Detail N/S :FCBCQZQSR MAC : 18550F290C85 Kindly check and resolve the problem ASAP.

Service has become unusable. dont know when the service works.. totally unreliable. either Hathway should die / stop giving the worst service. TOTALLY unfair. customer service number also doesnt work. what a stupid service that you are giving? dont you feel shame? can be given better value than your broadband service. Check your network performance in hyderabad for last 4 months. you will realize Hathway greatness. you will be amazed to see how many times your pathetic system is down. shame on you. dont cheat people with cheap mindset and cheap service. better die than looting the customer.

I live in aurangabad maharashtra.i am custmer of hathway tv since 2014.but it was continuous problem in its service regarding picture quality and signal strength.by complaining again and again i am totally tired now.no one take care of comlpaints.

I have shifted residence in Hyderabad. My cable operator suggested that I need to update KYC with Hathway to activate both my set top boxes. My cable operator and myself have sent several e-mails to Hathway. However no action till date. Details as below.


Set top box number:[protected]
Customer name and address: K. Srinivas,[address removed]
Network name: Sunrise Cable Networks
Operator name: B. Dhamodar Rao
OBRN code: [protected]

Set top box number:[protected]
Customer name and address: K. Srinivas, [address removed]
Network name: Sunrise Cable Networks
Operator name: B. Dhamodar Rao
OBRN code: [protected]

Dear Hathway, This is my last try to retain the service. I am VERY VERY upset with the service provided to me one of the worst customer service i have ever received. The day hathway people spoke to me, they came and collected half of the amount and advised me that i can pay the rest online, however next day installation was done, but the guy who helped with installation dint not guide me exactly as to how a WIFI should be used and as well he had forgotten to give me WIFI cabel. I had issues operating my laptop because of which i was unable to use it fir almost 2 months after so many calls to Harish the guy who installed agreed to help on the issue how ever i had given him a evening time to come and help me and the guy came in the afternoon helped with laptop and left and i was still facing issue to use Internet using WIFI and i had almost spend Rs 500 for Internet pack as i was not able to use net thru wifi, again had to ring the call center and raise an issue and then a guy came and helped me to fix the issue.this is the exact thing happened to my neighbor and seems like some people are creating fake documents and giving same connection to others, i was not given any terms and condition documents. Recently my connection was disconnected even before that i had raised a complain on the same that i was not able to use the service and to extend it but non took necessary action, when a certain amount was initially which i was suppose to pay the guy just makes a call and says ma'am you need to pay now and he just comes home to collect it immediately were in any person will not have a ready cash this is really embarrassing moment for any one, when you guys are so keen in collection why cant you provide service accordingly?? When call was made to me in regards to the payment i have clearly told to call on a Friday or Saturday as i can communicate on the issue but non had the courtesy to make a call, after the connection was disconnected i raised the issue for the same with complain number 12428377 spoke to Syed the gentlemen arranged for a call back a lady by name MONISHA called in regards to the same and she was very rude i asked her to call later as i was out and the lady refused to do so and she was extremely rude and disconnected the call kindly check the call records, next day i got a message stating issue is resolved i have no clue which issue is being resolved. I do work for a customer based profile at HSBC bank and we treat our customer so well and take initiative to resolve the issue and to provide the best service, which you guys have fail to do so. If this is what you guys have to do and waist some once money, then we need to take it up with consumer court as we have our neighbors who has faced similar issue. Kindly bring this issue to relevant peoples notice in resolving the issue or kindly refund the entire amount as I can look for bet-ta service else were. As I don't want to deal with people who are not professionals. Hope this mail make some sense, Is there any one who can take up the responsibility in doing the needful. Working hrs 9.30-6.30 Friday and Saturday you can call me Regards and Thanks Seema Manjappa Contact: [protected]

Hi, I stay in JB Nagar Andheri East, we are facing this problem from long time. There is no proper Bill services and They have not fixed date or time for payment collection...guy will come any time and date and when no one is there in room they will go and disconnect the services ...and ask for come to office and pay bill. There is no online system for bill and payment method...and the hathway guys not take responsibility for anything on services..