Hathway Complaints & Reviews

Dear Hathway, This is my last try to retain the service. I am VERY VERY upset with the service provided to me one of the worst customer service i have ever received. The day hathway people spoke to me, they came and collected half of the amount and advised me that i can pay the rest online, however next day installation was done, but the guy who helped with installation dint not guide me exactly as to how a WIFI should be used...

Hi, I stay in JB Nagar Andheri East, we are facing this problem from long time. There is no proper Bill services and They have not fixed date or time for payment collection...guy will come any time and date and when no one is there in room they will go and disconnect the services ...and ask for come to office and pay bill. There is no online system for bill and payment method...and the hathway guys not take responsibility for anything...

I pay my bills regularly even though i dont get service proper. In 1 month the net Disconnect average 4-5 days. Many times too low speed . And when i call the costumer care they tell we rais a compliant to help you and our engineer will come and help u . till now never engineer came to my home and called me and help me . When i go to there office i never get proper response ......

Hi, this is Uday kumar. I am using the Hathway cable service more than 7 years, and i was not facing any kind of issues since 7 years, but from the past 6 months, i am not getting any channels in my television, it is saying like "The service is Blocked" I have consulted my local cable operator regarding this issue, and also asked him to activate/update my Hathway card number which is[protected]. But i am not getting any response, also...

Hi, I have Paid them 916 for monthly recharge on 9th April 2015 but they are not sending me the bill/ invoice copy. I have repeatedly called there customer care, dropped mail to every possible e-mail id for cc but no resolution till now. Even there internet connection is pathetic. Breaks most of the time and the customer care cuts the call in between if you call for complaint. Please help me resolve my issue. Regards Monis Hathway...

my consumer id is 1246932. the guys were literally after me until i took the connection. after the three month period, i am losing my connection almost every week. every time i call the customer care, they say it is 'outside' problem. and they say the keep this complaint in 'critical priority' and it will take at least two days to get right. and the problem crops up again. pathetic service....

My account number is 623455 i have already told you people about the internet problems. One last chance to make it fixed i[censored] fail this time i vl throw ur modem out of my place u people have taken us for granted man ill sue u all U SUCKERS NEXT TIME U ASK ME TO PAY MONEY I HIT U HARD...

Hi, I took Hathway internet connection in Oct-Nov'13. Starting from 2nd month of my connection I was facing a connectivity issue, twice or thrice in a month and was raising complaints for the same. In the month of Feb'15 there was area up-gradation on 9-10 feb'15. Starting from 11th feb'15 till 23rd Feb'15 the same issue. I have raised almost 45-50 complaints and asked them not to close any complaint without my permission but all were...

My hathway broadband a/c. no. 995827 and I have been continuously facing the problem of frequent disconnections. I have registered the complaint many times at the customer care number of hathway and they assure that the problem will get resolved in 24 hours. However, the most of the times does not get resolved and/or sometimes gets resolved but only for 2-3 hours or for 3-4 days at the maximum. Both me and my wife are working so we rarely...

I am getting regular Internet disconnection issues with Hathway Broadband, I been spoke to Hathway Customer care several (20) times and lodged complaints too. Every time i been told it is a technical issue in your area due to regular disconnection of Internet services, My work got effected every alternative day. The service levels are very poor and Customer care representatives are least bothered about the complaint's. Please find the below...

I Dr Satyadeo Jaiswal, A/C No 1189130 for cable internet am really not satisfied with my cable internet broadband service from Hathway. Since 17/10/14 I have subscribed to the service. Every day I have to lodge a complaint for loss of internet connectivity SINCE LAST 6 MONTHS. The online light goes off time and again and I am told its a technical issue, server is down or there is repair work going on. I am suffering work loss because of...

I am from Banashankari, Bangalore. And, for activating one channel, I am helpless after being made to call various telephone services provider by hathway. No one is lifting the call even I tried for more than 100 times (Full ring) to the Local Cable Operator (Pragathi Cables). Its not only first time, its happening for my any request. And, since my details are not properly updated in DB, customer care even can't help me. Please take this...

Since many days I am complaining about my poor network connectivity I am facing the problem as well as my neighbor also having same problems I called so many times to hathway customer care but they are as pretending that nothing is wrong I told them please send some good engineer to have a look for our connections . But it is the same story every time I call but it is of no use. I have started 10gb pack so they have mention I will get 50mbps...

I am unable to use my WI FI service from last 15 days. I registered the complain to customer care number several times but every time they only fool me saying that the issue is resolved. they are providing the poorest customer service so far. Please look into the issue and try to resolve it as soon as possible. feel free to contact me any time . my contact number is [protected]...

Sir, We live in Old Safilguda (sainathpuram road). The cable operator is asking to pay Rs. 100 for activation of blocked channels. Operators in Moula Ali have not charged this amout. When I asked him the same he said if I go to Hathway office they charge more. Can you please let me know if this is valid. If yes why the operators in other areas have not chared the same. Thank you....

I have taken a new connection on 27th March 2015. Sales team made tall claims about service and installation. I must say that hathway team is full of incompetent and ignorant people. Plan: HD 2 50Mbps Payment: Advance paid for 3 months ALL THEY GOT TO SAY : "I HAVE RESET YOUR MODEM, PLEASE CHECK" "SERVER IS DOWN, PLEASE CALL AFTER AN HOUR" "I HAVE RAISED A TICKET, OUR TECHNICIAN MUST VISIT AND RESOLVE" THATS ALL THEY HAVE...

On April 1st my connection of Hathway cable got cut. Usually the people from Hathway office come and collect the payment but for past 2-3 months they didn't come nor did they give me a call. I went to Hathway website and saw the option of Quick pay and I checked the amount due using my VC card no and then I paid the balance of Rs 824 through online transaction on 2nd April. I was expecting my service to resume that day but it didn't happen....

I got a new connection from hathway some 10 days back. The service is not working from the time of installation. Nobody comes for fixing up the connection issue even after repeated complaints at the customer care center. Have paid the amount for 3 months service and now I am regretting for taking this broadband service. Thanks Akshay Sukhija Hathway Account No 1306572...

I have taken Hathway braodband and my ID 1215060 since two months each day I call for the non connectivity. I get a reply bindover problem or some other problem as i dnt understand the technical things. Each time I register complaint in the evening and I get message at 9 in the morning saying that my Complaint ticket is closed not even single executive visits to check the problem. Once an executive called for the address and he never turned...

Hi, My account number is 1171547. Actually we paid the amount on Jan 8th for 3 months service, but we asked that person to activate the account on 20th as we are moving out of station.The account was activated on 20th only(we couldn't connect to Internet on 19th) Today we got a message regarding the expiry of the account and the date mentioned was 8th March Please look into the issue....