HomeShop18 Complaints & Reviews

order numbers[protected] and[protected] . order placed on 18th November. Promised delivery within 5 days . Already 10 days . No response to repeated calls to call center.

Pls cancel my order and refun my money.

I havent faced such a disgusting customer service ever in my life as I did from homeshop18. I ordered a necklace received wrong item instead of what I ordered. Thereafter called so many times to their customer service team no satisfying response and false commitments made again and again. The payment was made but the mistake was their but didnt bother to do anything about it in fact we have to go through all the hassle idealy even after paying we have to do their job to resolve the problem. I am in UK and ordered something for my family back in India, seriously did spend ridiculous amount of money on phone calls to chase them.

DEAR Sir/Madam,
I had not received any refund amount from you till today.

THE FACT ARE AS BLOW-
1. On 3Oct 2011 at 8.27 PM I had place a order (Order Number:[protected] for Pigeon Non-Stick Concave Tawa 280mm
2. As per your demand SAME DAY/TIME I pay Rs 530 online by my credit/debit card
3. as per your term condition the order should be completed in 6-7 days
4. BUT After 7 days when I mail and Support ticket No 67204693 dated Oct 9, 2011 you initiate the order and send it by your partner courier FIRST FLIGHT Consignment no F11292241 dated 10 oct 2011
5. On 15 oct 2011 i receive the above courier
6. But I WAS SHOCKED AFTER OPENING THE PACKET BECAUSE I had ordered Pigeon Nonstick CONCAVE TAWA 280mm but you shipped me pigeon Nonstick FLAT TAWA 280mm List prise of concave tava is 715 and list prise of Flat tawa is 695 are you cheating with costumer What will i do now I ALSO INFORM YOU THAT THE TAWA I RECEIVE IS DEFECTIVE meanBEND AT ONE SIDE ( see support ticket No 67389075 dated 15 oct 2011)
7.As per your instraction I pack the product in a travel worthy original packaging and place a paper in the box with my order number and complaint written on it. also affix the address label mentioning the order number and COURIER TO THE address- Shubham Enterprises, #297, 10th Main, 22nd Cross, 3rd Block Jayanagar (Opp to Cosmopolitan Club), Bangalore - 560011 BY YOUR LOVING COURIER FIRST FLIGHT

8. On 2 Nov 2011 You send the product to me by your Loving courier FIRST FLIGHT? LAST FLIGHT Consignment Number F11380226

9. But on 07-Nov-2011 the courier send back the courier to your vendor back due to Departure From Destination (RTO) - Non-Service Station????????????? While The Same Courier Receved By Me On 15 Oct 2011 And I Had Send Back The Product By Same Courier From My Town Then How Is This Called Non Service Station?????????

10. As per Support ticket 68040793 Refund->[protected]:37:55.217->Cancelled for refund Marked, refund will deliver to cust with in 3 to 5 days.

EFFECIVE DATE -20/11/2011 BUT TODAY IS 22/11/11 BUT I HAD NOT RECEIVE ANY AMOUNT

11.As per Support ticket 67649237 On RashiK->[protected]:51:40.6->Dear Customer, Please note we have received courier slip and refund of courier freight would be send to you within 15-20 working days. Warm regards, HomeShop[protected]

EFFECIVE DATE -15/11/2011 BUT TODAY IS 22/11/11 BUT I HAD NOT RECEIVE ANY AMOUNT

I SPENT 530+210=730 ON YOU BUT I NEVER GET ANY THING EXCEPT HARASSMENT AND CHEATING????????
YOU HAD RETAIN MY ABOVE MONEY WITHOUT ANY REASON FOR 2 MONTH

WHAT IS THIS ????
IS IT CHEATING WITH ME BY YOU AND YOU COURIER ??????

IT IS NOTICE TO YOU PLEASE REFUND MY ALL MONEY WITH INTEREST IN (3)THREE DAYS
OTHER VISE I WILL GO FOR LEGAL OPINION THAT WILL COST YOU

THANKING YOU

CHANDRA SHEKHAR JOSHI
BHIMTAL NAINITAL
UTTARAKHAND
MOB-[protected]

Hi,

I placed an order on 02-Nov of Avent Electric steam sterilizer (order no:[protected] to sterlize bottles for my baby boy's feeding.

1. Homeshop18 provided me the courier tracking number but it took too long for courier company to deliver the product. Only after I escalated the matter to operations head in homeshop 18 about the delay in product delivery, then it was delivered to me after missing delivery timelines.

2. When I opened the box of item, I couldnt see the bowl which was mentioned in the advert of the product, so I received an incomplete order.

3. To my shock, the power cord pins were broken, so I can not plug the product and use it.

4. When I raised the complaint on 17-Nov with support ticket 68214711, I was told that I will get it immediately. After that I didnt get response from homeshop18 neither they apprised me of the status of the cord and bowl. After many followups till date (23-Nov) I have still not received the cord and bowl. They just assure on the phone that it will be taken on priority, but they do not understand that how much important it is for a new born baby to get proper and sterilised feeding.

I strongly do not recommend Homeshop18 to anyone, I have been using flipkart and ebay for purchases for long time, trust I never had to worry about the quality of the product from these website.

Please do not buy from homeshop18.

Regards,
Abhishek

I purchased two Beetel Tablet from Home Shop 18 but the product given by Home Shop 18 are defective hanset & after complaining on the Customer Care of Home Shop 18 no action or help was taken to sort the problems of the Mobile Tablets.
Vikas Kumar Singh
Mb.No.-[protected]

Hello Sir/Mam,
I have ordered Padmini 3 Burner Glass Top - CS-3GTA in homeshop18 on[protected] and they sent a message on[protected], that your order delivered in 2 or 3 days but .it not delivered.My Order no on homeshop18 is #[protected] and suborder No[protected]. I called customer care but they all were unable to told any thing about my order.
So kindly take a strict action for www.homeshop18.com
My mail id-mayur.[protected]@gmail.com
Phone No#91-[protected].


Mayur Gupta

In may month in a TV (HOME SHOP 18) after seeing some of HP DREAM SCREEN HOME SHOP 18 in SMS than to buy and thought about it and buy the following information. PRODUCT DELIVERY Rajkot's will, I would supply my RAJKOTlocate a friend's address will be mentioned and there PAYMENT.

Then there is the DATE16/6/11 on HP desktop delivery We received the notification of the COMPNY'S REGISTRATION ON LINE ACTIVE and then discovers that We are all in this computer is not running.


After the HOME SHOP 18 in HP in this regard asked to contact him from there to the whole computer, not mentioned.

DEVICE is the only one, which limited SELECTED NET COMPANY NOANY DONGLE, SOFTEWARE NOT SUPPORT IN DESKTOP. and I will, like the computer is not all that much.
HOME SHOP 18 in contact again after the return of the COMPUTRER our required,we send the computer to tell them clearly. We are giving more money to be a good thing to do was ask.



We will then contact the Consumer Protection from here to there, from Porbandar to Delhi court in this case back to HP in the interaction of supply We can change the computer to increase the money paid to the preparation of a new modern COPUTER displayed.

But also the satisfaction of the instrumental response to the thought of your help. We hope the results will get you by in this regard immediately. But will with the proper guidance.


You are buying HOMESHOP 18 and HP customers to get the correct
information.


It is our FEEL fraud.


I translated it with the help of GOOGLE TARNSLATE. an example of an update request properly.







The request letter and a copy of the computer's SAME BILL SCANED



THANKING AND REGARDS

PRITESH R. LAKHANI

CHANDNI COMPLEX, NEAR GYAN JYOT, KAMLABAG



PORBANDAR.

MOB:[protected]

Hi,

I used HomeShop for the first time on27th October, where my attempts to pay failed again tried on 28th October it went through but didn't get any conformation as it came as declined but when I got a message form my Bank about amt being deducted I called HomeShop customer Care where was informed that payment went through and to called back to check the status. when called on 30th October was informed that order is Shipped and to wait for 3 working days. I called on 7Th November as I hadn't got my order yet. I was informed will receive a callback within 48hrs. on this issue and a mail informing the same. however both didn't happen. Today, 10th November, when I called again was informed that to wait 2 more days, when I asked for supervisor was denied, when asked about call back I was informed by the rep. Mr.Arvid that he didn't give that information so he didn't had any idea. when asked to give the ID or name of the female I speak to on 7th he said he cant as 'She's his colleague'.
The customer service was pathetic not to mention the Service. Its so disappointing to see that the representatives are least bother, they are on your face saying that they can give you information as their colleague will be affected. are they employed to service the customer or their colleague's?

Some action should be taken on this issue, on the way they treat thier customers like . just providing 24hrs customer service is of no use when CUSTOMER IS NOT SERVICED at the end.

Dear Sir,
I have Purchased an Citizen Ch 432B Blood Pressure Monitor (With Auto Fuzzy Measurement, Auto Inflation) and a book "Life Is What You Make It" by order no[protected] dated 26th October 2011 and a Accu Chek Blood Sugar-Diabetes Monitoring Kit (With Free 10 Strps-10 Lncts) by order no[protected] dated 27th October 2011 from HomeShop18 website via SBI Visa Credit Card for which HomeShop18's expected delivery date is 1st of November and 2nd of November 2011 respectively.

As their shipping policy the guide people as "Just because shipping is free doesn't mean it should take a long time. Homeshop18 understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order max within 7 working days. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website."

My Shipping destination is
Pradyut Gogoi, State Bank of India, Dhodar Ali Branch (7427), Mariani, Dist- Jorhat, Assam - 785634

But Yet till 9 PM 9th November 2011 the goods are not delivered. I am informing Homeshop18 on this matter from 4th of November onwards. But did not get any satisfactory responses from their sides.

Now I am mentally and monetarily a looser for the important goods purchased for my diabetic father who is serious in this days.
I don't know what to do? How my loses will recovers? Who will be responsible for the undelivered goods as it's the first case i suffer purchasing goods on-line ?

Is their no any process to take action for this type worst services offered by On-line retailers? Is they are not responsible for non delivery or late delivery of important goods which violates their own shipping policy?

They usually ship goods via First Flight Courier. In Jorhat the First Flight Courier officials are very unprofessional and irresponsible. They did not have the little knowledge about customers inconvenience for late delivery and never bother about that. But Why should customers have to suffer for indirectly connected with some worst service providers. Who will fulfill the loss occurs for the late delivery or non delivery.

Therefore Sir, I request you to give some ethical judgment on the above matter for which I shall remain grateful to you.
With the hope of getting proper judgment
Thanking You Sir,

PRADYUT GOGOI
eMail : [protected]@gmail.com
Mobile No : [protected]

Fraud By Homeshop18
Hi

This is in Regards with my order no.[protected] for my Blackberry Curve 8520. I have received my parcel on 05/nov/2011.

I got shocked when i unpacked it. I found no handset there in the parcel. Same time i went ahead and called their customer care number and lodged a complaint against the same. Now its been so long i havent heard from them even i have already made the payment to them. This is something ridiculous and not tolerable. i am really very disappointed because of this and upset too coz this is the first time i am shopping online.

Details of the other things which were there in the parcel

1 Charger
2 Booklet
3 Handsfree
4 And some socket for charger.

I want this fraud company to refund my money ASAp otherwise i will sue them.

Aaqib lateef
[protected]
[protected]@gmail.com

I have purchased AirTyme Mobile FLAUNT PV300 and TORRID GTX-75 from Homeshop18. Both should come with Rs. 200 ticket. I received Flaunt without Rs. 200 ticket and no warranty card (the warranty portion was already teared off). The GTX-75 cannot be switched ON. So, I've sent it back through DTDC with CN No. K50899077. It was delivered on 25 October, 2011, received by SEAL. I've asked Homeshop18 when wil they ship it back on 7.11.2011 but they told me that they haven't receive the item. So now, I think I've lost my Rs. 3999+100/-. Whose fault? Homeshop18 or DTDC or AirTyme? Now, I've decided not ever buy anything from Homeshop18 and AirTyme products.

I buy a karbonn Mobile from Homehop 18 ........
they sold me fake product as the mobile started showing problem with in two month...............


when i lodged complaint them they say to sent the mobile to them ...........


but when i sent it to them they said that we had dispatched it, you will receive within two days, four days ..six days, a week, 11 days 15 days....but i received back it after 23days..without got repaired ..........


but when i receive it the problem was same it was not resolve . but in addition the mobile was also broken and stylus was not there ...
I complaint them they say that we will call back you again .. but there no call..after four time they call me that ........... may be you have give us the broken piece ...and when i say them to change it with any other product at same cost they say that we have no policy and .... also say that we sold 5000 products in a day and if 500 products were fake its not a big deal..............

I i complaint them more than 40 times but no response in favor of me ........... home shop18 Suckssssssssss

Dear Manager

I have not seen such a THIRD CLASS service from such a renound Courrier Company.
My Document no: LD2659264 is lying in your PATNA office since 27th October 2011. I am calling your Patna (Pin-800001) office everyday on[protected] &[protected] . Everyday they assure me that today it will be delivered but now 30th October has reached & goods has not been delivered so far.
WHY YOU ARE KEEPING THE PRODUCT WITH YOU SINCE 3 DAYS & why you have written Payment not Ready on the web site of First Flight Courrier in Tracking of document system ?????

Mrs Renu Kumari
C/o M.P.Choudhary
First Floor
Sarda Sadan
(Opp. Tapshya Complex)
Boring Road, Patna-800001 (Bihar)
Mob: [protected]
[protected]

I had used a Discount coupon I won for INR.400.- to order 3 books from Homeshop18 online.

The order was confirmed as follws:
Order number:[protected]
Order placed on: THU OCT 13 13:04:06 IST 2011
Item Description Estimated
Delivery Time Unit Price Shipping Charges Qty. Subtotal
Agatha Christie -Sparkling Cyanide
Seller: uRead Oct 20, 2011 152 0 1 152
Agatha Christie - Murder In Mesopotamia
Seller: uRead Oct 20, 2011 152 0 1 152
Agatha Christie -Unexpected Guest
Seller: uRead Oct 20, 2011 152 0 1 152
Sub Total
456
Total price (All charges and discounts included)
56

However though the order was supposed to reach by 20th Oct , I had no intimation till 22nd Oct when I received an email quoting the order number and saying only one book had been shipped and I had to pay INR.19.- to get it. So My ecoupon for INR.400.- fecthed me one book costing INR.156.- after I pay INR.19.- so that I end up paying INR.419.- for a book costing INR.156.-.

Nice way to cheat people. Everyone beware of this company.

REQUEST NO 1366120 DATED 15.04.2009 FOR RS. 5115. ORDER NO[protected]/70347545
As the above order was cancelled on 18.08.2008 due to damage delievery of the product. After a verly long time and due to various reminders compnay refunded the amoount to m/s icici bank in 123.02.2009. At the time of cancellation i was assured that you will deposit the amount in bank. As it ws an on line purchase. Keeping in view of their assurance i have not deposited my emi in bank. The bank has charged Rs.4040. as auto debit payment from my savind account and asked Rs.1075 for clearing the dues, which I paid to them vide cheque no 221984 dated 14.04.2009. This whole amount was charged as late fee due to delay in refund from your side.. My saving account no.[protected], icici bank from which they have charged amount.
Keeping above i made several letter and reminders to homeshop 18 to refund my amount with intrest. But to regret till date not received the same.
Arvind Rajan mob [protected]
mail [protected]@yahoo.in

We purchased FILA runner shoes white & blue, UK-9 from www.homeshop18.com our order no. is[protected] at cost of Rs. 1599/-. When we received shoes they are not genuine FILA shoes and website mentioned on the box is www.filaindia.in which is out of order and orginal website of FILA is www.fila.com which is not shown anywhere on the box. HOME SHOP 18 are making FRAUD with us. on www.homeshop18 their is 15 days money back gurantee when we talked with their customer care they told us their is no money back gurantee.

so why we are strongly recommended DO NOT TRUST ON HOME SHOP 18.

BHUPINDER SINGH

Hi Sir,

I have placed an order for Samsung Galaxy SL I9003 dated 30th September 2011. While placing the order it was clearly mentioned that you order will get delivered in 4-5 working days. I placed it on 30th September 2011 & till now I even not received courier tracking number. If we talk about 4-5 business days then today is 4th day. This is not the way of treating customers if you are making fake promise of delivery the prouct & you are not able to even provide with the courier tracking number. Please look into this matter. Below are the details pertaining to mine order with Homeshop18.com.

ORDER DATE: 30th SEPT 2011
ORDER NUMBER:[protected]
PAYMENT TYPE: CREDIT CARD


Please do needful.

Regards,
Vinay Kumar

Hi,

I booked an iphone 3gs from Homeshop18 ( Order Number[protected]. The payment was made through the online banking. But due to some problem from Homeshop18 the order is still showing the status as "Payment Under Process".I called the customer care(very rude) and they are asking me to check with the bank whereas against the feedback I posted on the website they are asking to send the scanned copy of the bank account to the [protected]@Homeshop18.com and they will progress the order.

I sent the mail with order cancellation request as the site is not trustworthy and asked for the refund. For a simple call back to the customer it seems they need 48 hours.

There is no escalaion mechanism in place by homeshop18 if their support stop doesn't deliver.I want the refund ASAP

Thanks and Regards,
Nandkishor

Dear Sir,

I have received defective Nokia C2-02 from Homeshop 18 website which I had placed with them.I received that delivery on 26th September 2011,and to my heart attacking shock I found handset was not working at all.After trying several time I failed to on my new handset.Than I called to there customer care no.and explaind them about the defective piece they had delivered to us but after explaining them the problem and horrible experiance I was going thorugh for my shock they asked me to visit to Nokia Authorised centre for the new branded handset which is not even used once after paying hard earned money from our pocket.With having no choice I visited to ulhasnager Nokia Authorised Centre at Gol Maidan immidately next just to hear from them that,you get this piece replace from the site you have purchased.Its really very bad experiance of mine to buy any product from your trusted site.I have gathered that money by saving from my hard earned salary.Now I am totally in disstressed.

I hope you will look in to the above said matter and get in touch with me on my email Id or on My cell no.[protected] to guide me how to replace this defective handset as soon as possible.

Thanking You
Rahul Gupta

I have purchased a mobile phone from HS18, supplied by blue dart parcel service.But in the inner box, seal has been already broken and there i found a damaged used hand set and no accessories regarding that set. I reported the same and they accepted the fault and agreed to issue a new one( Ref: No:[protected] But still there is no action taken from that end regarding this by that firm and the parcel center has not accepting to return the same because of no confirmation details available from HS18. So i have lost my money. Will i get justice?