HomeShop18 Complaints & Reviews

Dear Sir,

Please provide your number order.

We will help you in getting the issue resolved very soon.


Thanks,
Team HomeShop18

[protected]

I had booked a beetel GD575 mobile from home shop18 on 05th August, 12 & it was delivered on 11th August. initially it worked properly, but within 10 days suddenly its touch screen stopped working completely.

I contacted HS 18 & Beetel company after that for more than two weeks and i was always assured that someone will call me in next 48 hours to resolve my problem & yes people called up but just with same assurance. And then once i told them that i will be forced to go to consumer forum or high court in uttarakhand.

Then Mr Rajesh of north Top Company & Mr Alok Sharma listened me very carefully & asked me to send defected mobile set with accessories back to home shop 18 office at Noida.I think, there was no replacement of the product at their end, then they advised me either i can get money back or can opt other mobile set of same price & if prduct price is more than previous one, will have to pay diffrence value & if less then HS18 will refund difference value to me.

It was a sweet & sour experience for me, but i prefer to buy on line from HS18 & will go with it in future too as i have also purchased spice mobile QT-60 from HS 18. However, that set was also got some problem during warranty period & new set was delivered me.

HS18 team, kindly try to provide quick solution if any customer has some problem instead of loosing customer.

Your organisation is doing fantastic job by providing excellent on-line shopping services.

with best
Rajeev K Sah
Haldwani ( Nainital )
Uttarakhand

Dear Sir,

Myself Rahul Gupta residing in Ambernath (east).I had ordered one Nokia C2-02 Hand set from your homeshop 18.I received parcel on 26th of September 2011 at 10am vide order no.[protected].After receiving when I checked my handset I found than its not working at all.Even after trying full day by charging and getting handset on, it didn't started.Than at night I called to your customer Care and intimated to them about the defective handset deliverd to me, they asked me to show to Nokia Authorised Service Center.They Privided me address one o[censored]lhasnagar and kalyan centre.When my dad taken that handset to the said Nokia Centre they checked the peice and told him to get replace and given as one care no.[protected].I request your goodselves to please let us know how to replace this defective peice as soon as possible.We all are in teriffic shock after receiving this defective piece and blaming ourself for trusting on your site.I want very quick response from your side and get replace of my mobile as soon as possible.plz provide your mumbai office address for complaint redressal so that we can visit there personally and take action.

Hope you will take the above matter very seriously and come up with positive solution.

Thanking you.
Rahul Gupta

Was it an exceptional case? I am thinking to buy this mobile from the same website. Do you mean that they sell fake or duplicate handsets? Is it safe to buy Nokia C2-02 from homeshop18. Please reply me urgently.

I have received the call from Homeshop18 on Sunday but they wanted me to wait for another week(already waiting from 28th Aug.) They also said we cannot promise or commit you that you will get your product within week. I refused them and asked for the refund. Because now I come to know that they don't have the product with them in their stock.I don't understand they claim they are so big company but when they took the order then they did not realise that we are taking advance from the customer but we don't have the product to deliver. What are the policies they are following I don't know.I am still waiting to hear from them.If not then surely going to move to consumer court as they falsely promise to deliver the product at the time of order.

Ravi Pandey

Dear Sir,

Our customer case executive will call you to resolve the issue.

Thanks,
Team HomeShop18

Home Shop18 — travel Bag handle not work

Ihavepurchase one pc.designer travel bag-24 inchs through home shop 18.During first travel i found that handle is broke are not work properly,get lot of problem during travel.suborder number.72102311 dated 14122009 rate of 2589
please repair or change the product.
rgds
shailesh shah
(Genaral Manager -processing)

HI, I have ordered to Home shop18 for Megaslim flask. Than i have received defected product than after again i have requested for replacement for the same product. I have received but flask not working as told executive and not good quality, than I have again race a complaint to homeshop 18 for replacement for the same product than again i have received defected pic. Than again i requested for replacement for the same and I send the same to the company but still I have not received the good quality of product. I want my product and compassion .....

Mobile no :-[protected]

HOME SHOP 18 IS NOD GOOD FOR ONLINE SHOPING .

last month i have buy a whirlpool 25 ltr. micro wave oven on 5 august 2011 from

HOMESHOP18 ONLINE SHOPING.MY ODER NUMBER IS[protected]. I HAVE PAYMENT OF THIS PRODUCT -7990 RS/ ON 5 AUGUST 2011. BUT

TODAY 7 SEPTEMBER 2011 my product not received still. i have complain many time to HOMESHOP 18 they are not solve my

problem . i want complain against HOME SHOP18 at online consumer court

TOTALY FROAD COMPANY HOME SHOP 18 PLEASE DONT BUY ANY THIG FROM HOME SHOP 18

Dear Sumit,

We have forwarded the issue to our concerned dept. Our customer care executive will get in touch with you soon.


Thanks,
Team HomeShop18

Home Shop18 — Product not delivered,& harras an cheated by company

I ordered three items from Home shop18 witch is online shopping site on 22th Dec-11
my order no is[protected], Three product were one party wear reversible scarf stole, one shawl and one lather wallet. Out of three, two products have been delivered.
But third one Lather wallet is still not delivered to me. i have filed on line too many complaints but no one is gibing responce properly. i also contacted customer care by phone, reply is, we are trying to dispatch it,
Every time they are harassing me.

Home Shop18 — wrong product delivered

Order Number:[protected]
Order Date Feb 20, 2012
Payment Details
Payment Mode Cash on Delivery
Total Order Amount (Rs.) 850.00


i buy the 16 gb samsung memory card but home shop 18 send me other local compnay memory card . when i call to home shop the are not give me resolution for tghis product . i want to complain in consumer court against home shop 18

narendra [protected]

home shop 18 very bad company dont buy from there any thing

I also have the same problem. I was ordered for Tech-Com SSD - 354 40 Mega pixels Web cam but I received the item & I found Tech-Com SSD - 350 40 Mega pixels Web Camera so I call to homeshop18 but they did not replace the product.

HomeShop18 — dress change

i need dress and i received dresses are changed so please change my dress and send me what i can select

diner set

dinerset not compleat

spice mi436

sir i have buyed spice mi436 from homeshop18 and it is not working properly its button also not responding my phone is under warranty of 1 year sir please repair or replace the product

delivery of wrong product

By order no[protected] I purchased one trouser plus four shirt but wrong product delivered to me, I recd two trouser plus two shirts, that is also of same colour. I lodged complain no[protected] but HomeShop18 refused to replace.

not rcived pro

I purchased ezee home chopper from homeshop18 on 27/05/2014.piece defected i sent back by courier i called many times but till now i got neither product nor money . order no[protected] complnt no[protected]

I had placed an order (#[protected] on 6th September 2013. I had ordered a Sony Vaio laptop and a Canon Printer.

On 11th Sept, I got a call from customer representative (Mob # [protected]). She said that black color was not available and I requested her to check if it would be available in 15-20 days as I was not in hurry.

On 13th Sept, I called customer care and mentioned it that I can only accept both the orders (printer and laptop). I would not accept only one of the two and customer representative took a note of it.

On 14th Sept, I got a call from DTDC courier about the delivery of the printer. I asked him to return that printer because I had not got any confirmation on laptop.

But on the same day I got call from customer representative (Mob # [protected]) and she assured me that the laptop would be delivered on the following Monday (i.e. 16th Sept). I again mentioned her that I would accept both the items and can not accept only printer. I told her that I had rejected the printer. She asked me to accept the printer and assured that the laptop would be dispatched on Monday. So I again called the DTDC courier and asked them to deliver the printer which I had rejected earlier. The courier delivered the printer.

After Monday, I called many a times to customer care, I also had facebook communication with homeshop18 group but no one could tell me the status of the order till Friday (20th Sept).

On Friday, I got a call from the customer representative (Mob # [protected]). She said the laptop order could not be processed as the laptop was not in stock. I asked her about the delivered printer and she said that the printer's order could be cancelled and taken back.

Today (21st Sept) when I called customer care, he said that they dont have policy to take back the delivered item. I was shocked. At first I had clearly mentioned my constraint, I was assured of both the items and now after delivering one, they are saying they dont have policy?

I have been going through mental agony since the day I placed the order. When I order the laptop, it was in stock, then the black color was out of stock, then silver color was assured, and then it also was out of stock. The irony is they realized that the laptop is out of stock after 6 days. Also only on assurance of laptop, I had accepted the printer. Then after 7 days, I was told that the laptop was out of stock and could not be delivered and printer would not be taken back.

I have not unpacked the printer box. Its the same as it was delivered.

If any customer representative is reading this article, then please take some action. Please take back the printer and arrange for a money back.

This is worst experience I had with any customer care.

Dear B., Thanks for yr HomeShop18 order no.[protected] for Rs.5568.00. Expect delivery of Canon All-in-1 Wi-Fi Ink efficient Printer – Print Copy & Scan in 13 working days. Click http://bit.ly/HS18APP to download HS18 App.

Dear B., Thanks for yr HomeShop18 order no.[protected] for Rs.6919.00. Expect delivery of Zebronics Bluetooth Mini Keyboard - TABMATE-Black in 4 working days, Brateck PAD-1 Foldable Table Stand For iPads & Tablets in 8 working days and, Wespro 10” Tablet cum Mini Laptop - Free Leather Pouch with USB Keyboard in 8 working days. Click http://bit.ly/HS18APP to download HS18 App.

Plese cancel this orde

one of the worst company to deal with

total thiefs, as a vendor it is one of the first experience to work with them

vendors beware they dont make payment

vendor in mumbai lost 15 lacs in 3 months

vendor in guragoan for dealing in mobile phones lost 60 lacs

Hi, Thank you Homeshop18 Team for answering my questions by calling me and thank you for your kind information. I think it is save and good to buy for us here in Mizoram as they offer at a low price on almost all of the products.

Philips — Issue of warranty for product

Dear sir.
I am S B Deshpande Mechanical Engineer staying in Belgaum Karnatak state.
I have philips Tv 29'' purchase in 2003. on[protected] the tv become dead. so I have taken tv for repairs to your authorised service centre M/s shree Raghavendra
electronics, they have checked and told me one IC is to be replaced charges are Rs 3200/ (three thousand two hundred) but we will be charging RS1800/(eighteenhundred). I was shocked and said yes you go ahed. I thought they are giving discount on that part.
On 31/12/2009 evening I went to collect the TV it was repaird and ok condition.
I paid Rs1800/ they have given me the Tv. Then I asked them for recipt And my replaced part they said no we will not give you that part , if you pay Rs 3200/ we will give you that replaced product and cash recipt.
My request to you is if one ic coasts Rs 3200/ what will be the cost of TV. If the same defects occures within a month who will be resposcible, I cant go to service centre because I dont have receipt, if they would have told me before repair Rs 3200/ for receipt and replaced part I would have taken different action.
I hope you will do the justice by issuing me a recipt OR warranty of that product without charging additional RS1400/
Waiting for your replay.
Thanking you
With regards
S B DESHPANDE
M [protected]

Dear Sir or Madam: The following complaint has been undertaken against both Philips India & their authorized service center Micro Services located in Goregaon, Mumbai. We had called Philips Customer Care to report a complaint of our Philips LCD not powering on. The call center dispatched a Mr. Rai, a technician from Micro Services to our residence. The technician took the TV apart and tried to repair it. While doing this he blew up our house fuse 3 times. Luckily we had a tripper so no other electrical component in the house was damaged prima facie (fingers crossed). I was shocked by such actions and told him to stop his experimentation. In the end he decided to take the power board with him for repairs. He said that 1-2 components on the power board will need replacing and he will charge Rs.780 (his service charge) + approx Rs. 300-400 per component that will be replaced. He came back after 3 days and installed the power board in the TV and the TV worked fine. Next he showed me the bill for the repairs and I was shocked to find that the total charge was now Rs.5600/-. I asked him how can the charges escalate by such variance for a Rs.25000 LCD, he merely replied that he has fitted a brand new power board as the one taken from our TV was totally dead!!. I was surprised when he said a new board as the power board he took out from his bag in front of me was wrapped in an old, torn plastic cover (I have retained this cover for my records) and on being asked why the brand new board was not in its Philips sealed box with original warranty and bill, he said that all parts come loose and the warranty is only 1 month (this was no where written on his Rs.5600/- bill, however I did notice that the bill mentioned "Goods sold once will not be taken back". All this happened after purchasing the brand new Philips 32" LCD from Croma and using for a mere 1.5 years!! I threatened to take the matter legally as my Dad is an Asst Commissioner of Police in Crime Branch Mumbai and I had secretly recorded the whole followup installation on a video camera in Full HD with stereo recording to boot!!. My question is that there are numerous online complaints on Philips power boards going bust within 1-2 years. They claim that their LCD's last 15 years. Well for me even a 5 years stress-free ownership would be heavenly with Philips. If these technicians know this why not remove the power boards and repair it professionally at the first instance to save on charges instead of trying their best to short-circuit it till their fuses blow out rendering it 'Rest in Peace'? We have an LG TV and VU LED in our bedrooms which were on at the time the technicians tripped the entire house into darkness 3 times. If those sets were damaged who pays the damages? Secondly, why not supply a brand new power board with a decent warranty and original Philips material supply bill? What is the guarantee that should the replacement power board (obviously old, recycled from an old second-hand set) blow out after 30 days who will help us and supply a new board free?? Thirdly, why give a non-original memo as bill and mention 'Goods once sold will not be taken back'?? We are simply fed up with Philips and their cronies. We are launching legal action against these characters and will seek compensation for damages due to the technician trying out his luck by shorting our house three times with no regard to the safety of my family (2 small kids present in the house at the time) or electrical appliances present in the house. The first time the TV shorted, he asked me to put the power on. Can you imagine the total disregard to human safety. Also trying to induce damage to the LCD by his adventurism and then presenting a hefty bill for an obviously recycled, second-hand spare part with a verbal 1-month warranty and a bill which read 'Goods once sold will not be taken back'. Therein lies the story. Luckily we are NRI's and after traveling the world we know our rights and we will be giving these people hell. There are a few more horror stories about Philips and Micro Systems on India Consumer Court. This is a new entry. Regards, Say No to Philips Email me: [protected]@yahoo.in

Dont ever again go to homeshop18 its all fake they sell second hand and defective materials, and never ever shop on line they all are same.

Hello there Management

Sub:Refund for unsatisfactory product

Myself Jyanta Kuri From Shillong, i have orders a Product of HCL Tab 241589.When i saw the add of this product & its features.I thought to go for it.I ordered it through phone on 24/08/2011 But the customer care executive said the delivery is not possible in shillong ask for nearby place or city where they can.i Have given my friend add of guwahati.His name is ASHOK BARMAN.6TH MILE, SBI BANK.GUWAHATI
From home shop they sent that item the above address.i collected it from him.
But when I receive it my conception was totally got dry because it doesn't have the SIM facility, low charge & getting backside heat.I dint aspect that it will be like this & i am precisely unsatisfied.
as your company is very renound all over India & known customers friend.I hope you understand my
problem.I want refund

Nokia phone purchased from Homeshop18.com — Nokia phone is restarting every 7-10 minutes!

I had purchased a Nokia X1-01 Dual SIM mobile phone from Homeshop18.com; ordered on July 22 and item was delivered to me on July 26. The product box was properly sealed and not tampered. The phone is only 11 days in use now, it is already restarting at every 7-10 minutes interval.

I have sent a feedback, but after sending it shows a white/blank page in Homeshop18.com so I am not sure if my feedback has been submitted at all or not.

I am quite confused as to what to do now; the product is only 11 days old and its a Nokia after all, I never expected this situation.

Dear Kaushik,

Kindly provide your order number.

We will resolve the issue for you.

Thanks,
Team HomeShop18

@Home_Shop_18 ~ I already sent feedback thru' order history feedback link.

@nokiaindiadigitalmarketing ~ I'll do as you suggest.

@Home_Shop18.com kindly check Feedback number 65829959 for Order number[protected] I sent on August 6th 2011.

Hi Gajendra,

Please provide us your order number.

We will resolve your issue immediately.


Thanks,
Team HomeShop18