ICICI Bank Complaints & Reviews

I got a new credit card from ICICI bank in the month of June 2022 and it was a premium card : RUBYX CARD for which i paid membership fee of 3500 too. While registering for the card, i was told that a voucher worth INR 5000 will be issued to me as a welcome gift.
Since I didnot receive any vouchers for more than 60 days after making the 1st bill payment and after repeated calls to customer cards and loads of email, they said that vouchers and reward points have been sent to registered mail id on 16 Aug, 2022(but i didnot receive any). Again after multiple calls(premium call rates where i have spent more than INR 200), I got to know that they sent my vouchers and reward points to some other mail ID.
Now this is a very serious problem that they are sending my information to some other mail ID, This way all my information with the bank is compromised.
While I am asking them to refund my membership fee, they are saying it's not possible since vouchers have been sent. Bank is not taking the responsibility that they have sent vouchers to wrong person & it's a miss from bank's side.

Resolution I am looking for :
Close my Credit card ASAP - I don't trust the bank
Refund my membership fee : INR 3500
A compensation for compromising my personal information and repeated harassment from the bank on multiple calls and requests when there was a huge gap and illegal process done from bank's side

service request for reference : SR[protected]

I had my DP charges deducted from my savings bank account without any prior intimation from the bank. Please explain the charges as I have not been using ICICI direct portal for a while now, so why the DP charges have been deducted?

I am a NRI and planned to move out from ICICIDirect to other broker.
I am following up since June 2022 and now its going to be september 2022 still my request for Demat account closure and providing NOC is not completed.
Everytime when I follow up about the request a new request is generated and nullifying my old request.
I have written mail to Head service quality manager ICICIDirect but no response.
My new broker is waiting for NOC to make the settlements for the transactions I have done in their platform.

Hi,
My name is Vivek Kumar Dubey. I have been charged 826 rs as DP charges.
It was never informed and No prior intimation.
I am not using my Dmat account. When I had opened it it was informed that it is maintenance charge free account.

My cell number is [protected]
Account number SBA[protected]
IFSC ICIC0000570

I need my money back in my account.

I am not receiving otp on registered mobile number

From last few months some amount is getting deducted from my account in the name of demat account charges. But I do not own demat account under ICICI bank. Kindly check and do the needful and give me back my money. It was deducted without any prior notice and no deduction message received.

I had executed a transaction to a linked ICICI account from my savings account for an amount of Rs 1 lac with a note as Shaadi credit. This amount was intended to be transferred to my own linked ICICI account, however a different linked account was selected by mistake and the transfer was done.

The incorrect transfer is done to payee Suyash PG with account number[protected]

I had asked the bank to revert the transaction. Bank manager and my relationship manager Swamya Shekhar (swamya.[protected]@icicibank.com), asked me to get the beneficiary consent to revert the transaction.

The beneficiary provided the consent in writing in the home branch ensuring that the transaction was done mistakenly and gave his consent to revert the transaction back to the source account.

Even after providing the consent, the bank did not return my amount back. ICICI bank had been so un professional. Both home branch manager and the relationship manager refused to take any calls.

The beneficiary's account(my ex PG owner's) was a current account having negative balance. This had nothing to do with me. The Bank rejected to revert the transaction on the ground that the beneficiary's account had negative balance and asked me to ask the beneficiary to clear the negative balance of his account.

I had done a transaction of 1 lac by mistake and had sought the consent from the beneficiary to get that returned by the bank. But the bank is acting like a thief here and using my money to clear someone else's bank's negative balance.

ICICI Bank has been so unprofessional lately. I am a NRI staying in US and ICICI bank has been giving me such hard time to get this issue resolved.

I would discourage anyone from having ICICI bank since they are thieves to seize money of other people for their own benefit.

Attaching the beneficiary consent and the communication with relationship manager.

ICICI Bank return my money back!

I transferred Rs 80000 through IMPS on 24th August, 2022 at 11.58 AM from ICICI A/C to SBI A/C.

Transaction Remark : MMT/Ref[protected]/[protected]

The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

But I got a message that said

"Dear Customer, IMPS Txn Ref[protected] for Rs.80, 000.00 is timed out at Beneficiary Bank on 24-Aug-22. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank."

I am holding tax saving bond 012002 TSB-ONE certificate details given below.

C No 126668
Bondholder No[protected]
Distinctive No[protected]
No 04

Kindly update the holding status.

I was supposed to pay my emi to HDFC merchant on August 15th, 2022, but the auto-debit didn't happened on 15th Aug'22 as it was Independence day. I visited the HDFC bank on the very next day for the same, and they said it will happen in 3 working days, and if it not then, you can do it manually with the help of link which will be shared by HDFC Team. After 3 days I Paid the amount with the help of link and they took additional amount of 200 Rs which they told me it will be some extra charge due to the late process (Late Fee). I agreed on the same and did the payment on 22nd Aug'22 to the respective merchant account number. All the transaction happened smoothly. But when i checked my ICICI bank i can see that inr 590 has been debited with the transaction code as 'ECSRTNCHGS150822 on August 22nd, 2022. I need to know why this 590 amount is debited? Also i was not told about this amount. I was only told extra 200 rs will be charged.

None of the customer care numbers are working and i am unable to report this issue. Please help...

Dear Sir/Madam,

Recently I went to my home ICICI bank branch at Agartala for Foreclosure of my Loan account number LPAAA[protected]. As per Loan payment schedule given to me at the time of sanctioning, my principal amount due in the month of August 2022 is Rs 531, 769 and Ironically, I was given the foreclosure principal amount of the same amount Rs 531, 769. That meant that the Ex Gratia of Rs 1674 was not adjusted at all which was given to me on the 8th feb. 2021.
I have discussed with the branch loan executives, but they say that they can't do anything from their end. Then I have called the customer care, they also couldn't solve and rather asked me to the branch again.

N:B: I have not missed any EMI till date even during Covid Pandemic also.

Kindly look into the matter at the earliest.
The foreclosure statement and Loan-schedule amount were attached herewith.

An amount of Rs.590 was deducted twice from my account. First time on 28-Mar-22 and second time on 20-Aor-2022. I observe that the balance was low on my account account. But being it a saving account. I do not agree to deduct this much amount from my account without any information or warning.
I urge my hard earned money to be deposited back.
Transaction description - NACH_AD_RTN_CHRG~IPRUON~2
3MAR22~5fd2483~93079892

What are these charges and why those been debited without knowing ???

NACH_AD_RTN_CHRG~ADBLDESK~25JAN22~ff21947~NSEB_660
NACH_AD_RTN_CHRG~ADBLDESK~16AUG22~2c054cf~NSEB_660
DMC/IN[protected] DP CHGS TILL MAR-22

I cancelled an order at tata croma, worth rs 8990,
They as saying they have refunded the money
and the transaction id/ ARN number is 75503722232052774164580​

I have not received the amount
The cc of icici is impossible to reach
My account number is[protected], icici greater noida branch
please investigate the matter

Hi Team

Please share reason for rejecting credit card application

[protected]

Hi,
I am an icici bank customer. Today 22 August 2022 ecsrtnchg charged Rs590... Rs147.90. I don't know what these charges are about ecsrtnchg. Because of these wrongful deduction now my account has 0 balance and still 8 days left before salary credits. I have not taken any loan whatsoever. The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please return the money ASAP. My email id is [protected]@gmail.com
Account no.[protected]

I canceled an order which i placed on samsung shop and samsung has provided the ARN but bank has not refunded the amount, amount is 2999 and ARN is 74332742233223150797460

Applied for the credit card on the first week of august. Video kyc done. Haven't received it or even a mail regarding the issue yet. Its is 14 days now. This is ridiculous!

I am sanjaykumar narottambhai patel writing on behalf of my father narottambhai jivramdas patel

Mr. Narottambhai jivramdas patel is the Bond Holder ( Bond Holder no.[protected] of ICICI BAJAJ SCOOTER BOND allotted on 21.10.1999.

It Maturity date / Redemption date as mentioned is 06/01/2026

There is no trackability of this bond.
How do we redeem it at maturity? Where we approach for redemption?

I have seeded my ICICI Bank account details on the EPFO website on 26th May 2022 and its still pending for verification from Bank's end. I have already written an email to ICICI customer service and haven't got a proper response regarding the same. I tried to visit the branch but no one at the branch seems to have any idea about who approves the Account details for EPFO or how its approved. Someone at the branch even argued that EPFO KYC approvals will only be done by employers not bank. But after educating him about the process he asked me to call customer service who basically has no clue about the same and asked me to contact the branch.

Due to this I am unable to raise claim on the EPFO website for my emergency.

I thoroughly regret to see such a lethargic response from a well reputed bank like ICICI. After going through few posts online regarding the same from other people I am now in complete dilemma if I should continue with ICICI or refer ICICI to anyone else in the future.

I request you to help me as soon as possible.