Idea Cellular Complaints & Reviews

I Pralhad N Tavarageri received hard copy of the bill for idea number [protected] today dated 28/12/2008 and the amount charged is Rs. 1479.65 /-

I am fed up with speaking to the customer care regarding the bill issue, as i did not get any call bill details. Earlier i was informed that the bill amount due was Rs . 260.93 and i assured to pay the same on 01/12/2008 after getting the detail bill, in the mean time all of a sudden they are sending me the above mentioned amount bill( i.e 1479.65 / -). It is really surprised.

The above mentioned number sim was lost and i informed to CC to block the number for safety purpose. And it was informed that the detail bill will be sent to me on my mail id as well as through post.

But still i am getting bill for the month of November 2008. but still i did not received any detailed bill.

Question : If the user is not getting any detail bill and the operator are asking to pay how much amount bill they have generated than please justify how to judge and confirm what types of call made and to whom, is it possible?

I tried on customer care toll free number but not able to reach.

For other operator connection i am receiving detail bill where i can justify how many calls i made and how much i have to pay. Its a clear vision.

I have received a legal notice from the Mohit Gadkari and company advocates
Please suggest

Regards

Pralhad

Dear Sir/Madam,

there is no reply on my mail from your end; your one of executive was coordinating with me regarding this issue, but still he has not taken any action in this case.

After all this problem still i had taken Idea new connection from your Idea gallery on 16/1/2009; that Idea Connection No. is [protected]. after that my address verification come but still there is creating new issue.

1) your address verification executive not come at my place.
2) he is taken all the details on phone and he informed me he is not able to come at my place today. plz give me your all details on phone.
3) he has given the update in your office - customer not available and they rejected my form
4) After that my outgoing services was stoped.
4) when i spk with your customer care executive they are not ready to resolve my problem. today i spk with one of your executive and he is talking with me very very rudely he is even don't know how to handle the customer. I'm not satisfied with his service. I'm very disappointed with this service.

your executive are not giving proper response, your customer care executive not able to satisfy me they don't know how to talk with customer

i have taken this new connection from your vashi (navi mumbai) location branch. one of your executive Mr. vinay (Vashi Branch) is coordinate with me regarding this connection and i had already informed him i want to take new 50 connection in corporate plan for my office.

after your all this service i am really don't want to go with Idea and i already inform in my circle not to take any idea new connection.

Boz Idea service is very 3rd class level.

Still you are not able to solve my first issue and after that also taken new Idea connection and i'm facing again new issue with New connection also from your end if your not able to satisfy your customer and you don't want to give good service to your customer so finally i am ready to go in Consumer Court also with all this issue.

--
Thanks & Regards
Chandan Patil
[protected]

(¨`·.·´¨) Always
`·.¸(¨`·.·´¨) Keep Loving &
(¨`·.·´¨)¸.·´ Keep Smiling !
`·.¸.·´__ Love


[protected] Forwarded message[protected]
From: Chandan <[protected]@gmail.com>
Date: 2 Jan 2009 19:12
Subject: Very dissatisfied services of Idea
To: care.[protected]@idea.adityabirla.com
Cc: [protected]@yahoo.com, [protected]@gmail.com


Dear Sir,

This mail is regarding Very dissatisfied services of your services provider. - Expertease Solutions (Authorized Associate of Idea Cellular Ltd.)

I was taken Idea connection on 1st Dec 2008. From Expertease Solutions (Authorized Associate of Idea Cellular Ltd.)
I was already given my all required document to his executive, excepting my photos. After all few day latter I was give him to call (Miss. Shruti) and inform to collect my photo from my office but no body come from Expertease to collect my photo. After 1months latter when I was trying to contact them his all phone no. is not working his head Mr. Vikas Singh's no. is also not working.

I having only SIM card without Idea Number
I'm having SIM Number that is[protected]

Bellow mention is the Services Provider Address and Contact Number

1) Expertease Solutions
Authorised Associate of Idea Cellular Ltd.
1st Floor, Abha Villa 333, S.V. Road, Andheri (West), Mumbai – 400 058.

2) Global Financial Services
Office No.3, Ground Floor, Ishwardas Bhuvans, Akurli Cross Road., No.1,
Shankar Temple, Kandivali (E), Mumbai – 400 101
Tel.: 6529 9179 E-mail : [protected]@gmail.com
Vikas Singh: [protected]
Santosh: [protected]
Hima: [protected]

Only I was take follow-up with them it's almost one months pass
Now his phone number is now working, Miss Hima not picking the phone, no one call back to me regarding document, still I'm not able to take Idea connection in this case what can I do?

Plz Help me in this Case and suggest me What can i do ?

Dear Sirs,



I have cell No [protected] with your card & I m suffering from unwanted calls/ messages from you for purchasing/ downloading of tunes, songs & messages .



In last month you have directly changed my caller tune without knowing me



With this mail I am requesting you to stop sending unwanted SMS & calls for downloading of tunes & songs on my cell no. This is my Personal cell & not meant for any



Advertisement & your unnecessary calls.



Please stop sending unwanted messages / calls downloading anything on my cell no immediately. And also pl chage current caller tune on my cell no.





Also one problem with your system is



Your caller only ask subscriber to press * which is very easy to & unknowingly access able option & any child also can unknowingly press the *.



In spit of asking to press * you have to ask some 4-5 nos to get the tunes or songs .





Pl revert with some good,

Dear sir,

Please stop sending the useless message and adverticement. itz totally distracting my mind, specially when i'm in meeting or important occations. if not stopped i'll disconnect my serveces from idea and i'll canvase my organization people to stop as a idea customer.

Sir
i have some problem of all call and Messages.
so please give me last 5 months my phone call list jan-15 to till date.
my mobile no. is [protected]

i had purchased idea netsetterhigh speed EDGE/GPRS mobile netsetter, one month ago .
i was promised for the speed of 236kbps but the speed i am getting is really horrible, i am getting the speed of 5kbps to 7 kbps only .

what should i do know?

Dear Sir

I am Vijay Phutela. I am using a corporate connection of Idea cellular on the behalf of MINDA FURUKAWA ELECTRIC PVT LTD which is [protected] it covers under Plan Chek de India 300 plan + CUG free. But still My Bill amount includes the CUG feature charge of Rs. 25.00 every month. When I talk to the customer care executive Mr. Gurjeet & Mr. Dinesh then his response was not satisfactory. He replied me that I have to approach Ur customer care local office at Rewari. Which is not possible for me as I am staying at Gurgaon.
My bill is having the addition charges for CUG feature from the last six month, but when I saw the detail bill of my colleague there is no feature charges.So if I have the Corporate scheme & other my colleagues using the same plan & not having the charge for CUG feature then why only my no. having this addition charges.

So, please I want to resolve this issue.



Regards
Vijay Phutela
[protected]

I had an idea postpaid corporate connection. when i left that organization i have given a letter to Idea office at Adoor. It was on july 2008. But still phone bill is coming to my previous organization addressed to me. Its adding the previous bill till date. What should i do? I have given written letter for deactivation and when we enquired at that office they said they have submitted it. So what should i do?