Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir,

My irctc a/c (User ID - ShalemRaju) is locked from one week to 10days, please reactivate it asap for my convenience.
my mail id: [protected]@yahoo.com
my mobile no: +91-[protected]

Thanks & Regards,
Shalem Raju

Poor quality of food served in train



To, Dt.17.07.11

The Managing Director,
IRCTC,
NEW DELHI

Subject: Poor quality of food & extremely dirty pantry car.
Ref: My complain at Dt.17.07.11 of Satyam Caterers, on train Duranto train (12284)from H.Nizamudin to Ernakulum.

Sir,
I was travelling in the said train H.Nizamudin to ERS in AC-IIl, at about 44.50hrs I have order one veg meals, at dinner. However the quality of food as well as serving tray is quite poor.. Other item was a dal fry ( as per their menu) which is also not good its very poor & very poor smell come out from it, pickle satchel, (not tear able), & one salt pouch which become wet due to wetness in tray. He also did not provide the water pouch. The whole food was worth less This is the story of quality food which is proud service of IRCTC (as I have seen in posters & logos & in your standard menus).

Thus to lodge my protest I have asked the complaint book from the waiter/service boy but he told me, if you desire complaint book then go to the pantry car. I could not understand, when irctc are making such a tall claim about their finest cuisine, quality, clean lines then where it exist. It was total unhygienic condition not only in & around pantry but also the utensils are also very unhygienic & in shabby condition. It seems there was no body every checked their pantry car for months or years together. It also proves that there is no monitoring system exists in the whole system or at least in that train. If a passenger travelling in AC treated in this way how the other class, one can just imagine.

Sir, first I was questioned by the Quality Manager Mr.Rohit that what is the problem with food ( with some arrogance), since he has served about 200 meals without any complaint ( I thought none of them might have taken pain at this time). After Much reluctance he has given the complaint book as I have lodged my written complaint having number.292990, but I am very much doubtful about his attitude that any action may be taken on their part. This also proves my point that they are well aware of the system that no action will be initiated against them.

Sir, the passenger in the train are totally on the mercy of catering service & if such type of food served then only god can save us. I hope you will take not only suitable action, but also arrange to return the charges I have paid for worthless food along with compensation. It is also requested to conduct surprise raid on this particular train as early as possible since it seems that such callous attitude of caterers cannot be possible right under your supervision until & unless lower rung official have ignoring their duties. Kindly also confirm the price charged for above meal is correct or not.



Awaiting your action as well as reply in this regard, since I am contemplating the issue with my legal advisor for filing the case in consumer court.

Yours faithfully,

(Dharmendra Kumar)
Coach-B1,BerthNo.39
PNR No.[protected]
Awdhoot nagar,Behind of hotel SherSah Vihar,Fazalganj,Sasaram,Bihar) Mb.[protected]


C/- to all concern officials of IRCTC
C/- to SP/CBI, Seminary Hills, Nagpur: it is requested to conduct surprise checks on the pantry cars to ascertain the truth.
C/ GM/SE & Central Railway, Kolkatta & Mumbai: it is requested for suitable action on their part.
C/- Director (catering), Railway Board, New Delhi: for suitable action.
C/- Administrator,PMO office, New Delhi: this is the truth of India.
C/-Director, Ministry of tourism, New Delhi: for kind information & necessary action please

FRAUD DONE BY IRCTC BY RECEIVING MONEY FOR GIVING LICENSE FOR RAILWAY TICKET BOOKING,AFTER RECEIVING MONEY THEY BLOCK TERMINAL I.D.IN THE NAME OF SYSTEM UPGRADATION SINCE 15/04/2011 .NOW ALSO OUR TERMINAL DISPLAY (THE RAILWAY BOOKING SERVICE CURRENTLY NOT AVAILABLE DUE TO SYSTEM UPGRADATION SORRY FOR INCONVENIENCE.HOW MUCH TIME THEY TAKE ALREADY THEY TOOK 3 MONTHS FOR SYSTEM UPGRADATION BUT OF NO USE.KINDLY RECTIFY OUR SYSTEM IMMEDIATELY OR INFORM ALL AUTHORISED AGENTS OR REFUND THERE MONEY IMMEDIATELY WITH INTEREST BECAUSE IT IS MONEY O[censored]NEMPLOYED YOUTHS.

On Dt: 27/05/2010 the undersigned (Zia Ur Rahim) booked an E-Ticket for travel from Durg to Raigarh. Journey was planned on 31/05/2010 from 2905A (Okha Howrah Express). but the train was later more than 3 hours.

Due to urgency to reach the destination, the undersigned didnot travel from the same train and arrived Raigarh from some other way.

TDR of the same was filed on dt: 02/06/2010, (reference no. ekt[protected]). After crossing one year and subsequent mails to [protected]@irctc.co.in, refund has not been done.

Please look into the matter.

Regards,

Zia Ur Rahim
[protected]
[protected]

IRCTC NE AUTHORISED TICKETING KE NAAM PAR SABHI UN LOGO SE LICENSE DENE KE NAAM PAR KARODON RUPYA BANAYA AUR PHIR UNKE
TERMINALS KO BLOCK KAR DIYA.TERMINALS KO 15/04/2011 SE BAND KAR DIYA HAI AUR PAISE BHI NAHI DE RAHE HAI NA KOI JAWAB DETE HAI.KAAM DILANE KE NAAM PAR ISSE BADI DHOKHADADI SARKARI COMPANYON SE KOI UMEED BHI NAHI KARTA HAI.RAILWAY BOOKING OPTION PAR SIRF SYSTEM UPGRADATION KE WAJAH SE BOOKING NAHI HO SAKTI HAI LIKHA AARAHA HAI.PATA NAHI KITNA TIME SYSTEM UPGRADATION KE LIYE CHAHIYE IRCTC KO.INDIAN RAILWAY KO IN KHILAF KOI BADI KARYA WAHI KARNI CHAHIYE JIS SE YE KISI KO DHOKHA NA DE SAKE.

I booked a ticket aganst PNR No- [protected] journy date 23/10/2010 & the train was late by more then 4 hours as per rule I filed TDR as under :
TDR Details
Reason For TDR: Train Late More Than Three Hours And Passenger Not Travelled
. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: NR TDR Filing Date: 24-Oct-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00


Till today I have not received any refund against this PNR

Please help me

INDIAN RAILWAYS ......PAISA KHAANEEE TA MACHINE.......

IRCTC ..........INDIAN RAILWAYS KA.......DALAL.......

THIS HOLE PEOPLE......NOT GIVING MONEY REFUND TO MOST OF THE CUSTOMER

THEY HAVE MADE....NICE LOLIPOP.....TDR....

CHU......BANATEEE HAI YEEE LOG...................


FROM
EK......INDIAN RAILWAY KE HATOOO KA SHIKAR...

Hello Sir,

I need your help for the refund of my money for the tatkal ticket I booked from Bhusawal to Pune. Firstly I reached to railway station of Bhusawal 3/4/2011 to catch the train as per the plan. And when I enquired about the train status I got to know that it was 8hrs late. It was seriously a pain for me to wait for that long and this late enabled me to miss my work related meeting scheduled next day at Pune. So I had to drop my plan to board the train and had to go to my relatives house becuase it wasn't possible for me to wait in the waiting room which was pathetically maintained with lots of mosquitos dying to suck my blood. It really felt me that trusting Indian Railways is no more an good option; instead if I would have travelled by sleeper bus I would have reached the destination in time and attended the meeting. Also I got to know that the train is late by 6-8 hrs on every day basis adding to my frustation. Why dont this railway corporation update the scheduled time of the train late by 8 hrs, it will really help the people getting frustated unnecessarily. I was strangled for almost 4 hrs unnecessarily only to take the decision not to board the train and skip my work.

I filled TDR on 3/4/11 however within week IRCTC updated TDR status as "Forwarded to Railways", I was so happy at the prompt service. Perhaps soon it resulted into my disappointment as I couldn't see any changes in the status week by week. Now it has been 95 days and I dont have any update.

I woud request you to help me refund my money ASAP.

Below are my ticket details with TDR status and also please refer image attached.

TICKET DETAILS -

PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On: 1-4-2011 Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 03/4/2011 Railway Zone: CR Bank: CITI DEBIT CARD
Total: Rs 317.00 Train No: 12130 Ticket Charge: Rs 307.00
From Station: BHUSAVAL JN(BSL) Quota: Tatkal To Station: PUNE JN(PUNE)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

TDR DETAILS-

Reason For TDR: Train Late More Than Three Hou
rs and Passenger Not Travelled
. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: CR TDR Filing Date: 04-Apr-2011
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

hi i m bikash jha from tiruvannamalai district which falls in tamilnadu state.
at 6:30 i tried to book a train ticket in ganagasagar express (3185 train no.) from sealdah to darbhanga on 26/09/2011 for mr. p c jha but unable to know whether ticket is booket or not . but my a/c is debited. one error message came "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄
".
please rectify that whether tickrt is booked or not if not booked please return the same amnt in my a/c. i will book again.
pls inform.

with best regards
bikash jha
cell- [protected]

DEAR SIR,
I have booked railway ticket in the internet irtcc portal. the ticket is not booked. but my indian bank account Rs. 652 is deducted in my account. Ref.67659211 Dated 03/07/2011 time 18.24 indian bank. so many email to and phone there is no response. So take necessary action and refund the amount as an early thanking you.

S.Natarajan M.Sc., B.Ed., B.L.,
Advocate

Dear Sir,

I am Ajay Kumar Napit I Booked Eticket From Irctc Railway Dt.[protected] but unfortunetly we missed the Train and after that we travelled by other train then we lodged a TDR Complain for refund money. IRCTC Railway denied my request saying that Passenger has Travelled But I have a Proof that we did not travelled. We travelled by other Train The Picture of my journey railway ticket is attached for your necessary information and action.

This case has taken already a long time 2 month past. I correspondence with IRCTC Railway ([protected]@irctc.co.in) many time but they are not giving any response that is why i lodged a complain. I hope you will help me out from here.

The Statement From IRCTC Railway i received by Email it was:

(REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : RF1/05123/10-11/C2/24.05.11/NR and the reason being : 405-NR/71 As per records Passenger(s) travelled on the ticket. The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAm)


My Statement about My Train Journey:

I am giving you inform that this is totally false regarding Passenger travelled PNR Number: [protected] Train No: 12011
when we reached the station unfortunately train is passed away because Mine Train From Bhopal to New Delhi G.T.Express arrived on that day at 7.40 a.m. in the Morning dt.23.04.2011 for your information and further we reach our destination (Kalka) by other train (Pachim Express). This is wrongly statement by Railway & need to be corrected.

Kindly Please Find Herewith Enclousure of my Journey by other train as a proof at your end.

Kindly make also confirm and take action seriously regarding our case and refund my TDR amount as per as soon because 2 month delay already.


With Regards,
Ajay napit
Mob-[protected]

IRCTC Complaints - REFUND
IRCTC
July 01, 2011

REFUND
this is the 1st complaint i am sending you. still there is no action taken and my money has not been refunded in my account. details are given below. please do the needful immedietly
dear sir/madam,

i have booked tickets on[protected] from Cuttack to secundarabad in my SBI debit card and the transaction incomplete money has not been refunded yet[protected].
ticket details :
Pnr Number:0 Transaction ID: [protected] Train No: 02703
kindly do the needful as it has been more than 1 days.

Sir,

I have tried to book the eticket online for Garib Rath Kochuveli Yeswantpur on 8th July 11 that time ticket available was 400 change.I have given two lower Berth and mention the Kid less than 1 Year.But it booked SM and SU.How can I ask to Take less than six month baby to SM or SU. Fo this I have booked the Ticket again and it results the same SM and SU.Where I lost 120 +20 for my ticket.I have checked with Jayanagar (Bangalore) Railway Booking center the official told soft ware not allowing to book LB why????
Please do the changes in your software where Kids below 2 Year if mentioned in your booking field then provide the Lower Berth for those customers.

For this I have contacted 139 they gave me a number [protected] and I contacted the number.That was horrible experience for me.One Rude,Ruthless arrogant person Named Ramesh @5.56PM on 25th June 11.started arguing with me that that can not be issued to general public its only for Pregnant woman and SR Citizen .Ok this can be answered polite.He told me if you want to Travel ,"Travel else do not travel.".
Please guide those persons to behave properly to the customer.My query is then what about Kids with Women who can't lift upper berth.

Also mention in the e Ticket screen that " its only for Pregnant woman and SR Citizen".

I MADE A COMPLAINT EARLIER 6 MONTH BACK IN THIS PLACE BUT EVEN U R NOT READY TO BOTHERD FOR MY COMPLIANED THATS WHY TILL DATE I HAVE NOT RECEIVED MY AMOUNT I FILED TDR IN IRCTC SITE 24 SEPT 2010 9 MONTH OVER THEY R NOT REFUND BACK MY AMOUNT PLZ DO THE NEED FUL.


>> PNR Number: [protected]
>>> Ticket Type: eticket
>>> Transaction ID: [protected]
>>>
>>> Booked On:[protected]
>>> Class: 3A
>>> Internet Service Charge: Rs 20.00
>>>
>>> Date Of Journey: 22/9/2010
>>> Railway Zone: SER
>>> Bank: ICICI
>>>
>>> Total: Rs 1074.00
>>> Train No: 2151
>>> Ticket Charge: Rs 1054.00
>>>
>>> From Station: LOKMANYATILAK T(LTT)
>>> Quota: General
>>> To Station: BILASPUR JN(BSP)

Dear sir,
I filled tdr on date[protected] for the reason of travelled with out proper ID proof.But till date(25/06/2011) my tdr status is FORWARDED TO RAILWAY. when refund will be done.Let me know really such huge time period is need for the process.
Kindly clarify when my tdr will be close and refund will be done.

PNR NO : [protected]
TDR FILLED DATE :[protected]

Regards,
Vijay.k

Dear sir
I booked e ticket-on 9.5.2011 in IRCTC and paid the amount through SBI internet banking. The amount of Rs 1305 is debited thrice for the same ticket and-only once it is refunded in my S B account on 11.5.2011. So it had been doubly charged for my e-ticket.
My SBI SB account number is [protected]. Kalpakkam branch
My Email id is [protected]@yahoo.co.in
Kindly do the needful
Thanking you
Yours sincerely
jayashree

Sir,

As Details given below, I booked tickets on the below mentioned dates including the commission amount of Rs.10 and on next day of the ticket booking extra money Rs.10 as commission was deducted from my SBI account without my authorization.. kindly do the needful to prevent any such incidences in future and to return mu unnecessarily deducted money.
- Hide quoted text -


Transaction ID: [protected] PNR No: [protected] Class: SL
Train No. & Name: 16603/MAVELI EXPRESS Date of Journey: 25-Jun-2011 Distance: 0334 KM
Date of Booking: 23-Jun-2011 08:19:33 AM Date of Boarding: 25-Jun-2011 Quota: Tatkal
From: KOZHIKODE(CLT) To: KOLLAM JN(QLN) Total Fare: Rs 239.00
Boarding: KOZHIKODE(CLT) Resv Upto: KOLLAM JN(QLN) Adult: 1 Child: 0
Scheduled Departure: 22:20*


here the total amount Rs 239.00 along with commission Rs.10 i.e total Rs.249 payment was made online from my SBI account on[protected]
but on the next day again Rs.10 was deducted by IRCTC from my SBI account without my authorization transaction details are given below.

24-Jun[protected]Jun-2011) TO TRANSFER
INB Commission of IG[protected] IG55512088IG55703600 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00
23-Jun[protected]Jun-2011) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IG55512088 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 249.00



My IRCTC user id is : sijo4v and my SBI Account Number is[protected]

Kindly do the needful to prevent any such incidences in future and to return mu unnecessarily deducted money.

Dear Team,

Myself Passenger travelling from Nellore to Chennai on June 20, 2011 in Charminar (S3, 60).

My concern here is how can an RAC person allowed from Hyderabad to Chennai when his ticket is not confirmed. What is that TC is been doing, passenger who is travelling with out confirmed ticket should move to General Compartment.

I am surprised to see that TC was least bothered when RAC passenger was missbehaving, do the needful of going forward passengers who already booked and confirmed will not face this problem again.

FYI I am traveling in the same train and writing this complaint; I am sure that this would be taken care...

Regards

Passenger

Dear Sir

I made one ticked from Delhi to Mumbai journey date 16/06/11 in tatkal, but ticket was not booked and money deducted from my account why the money is deducted when the ticket was not book who will pay the penalty for this , today i have booked the ticked, bank deducted the booking charges also which was not refundable, it happens so many times is there any legal action to take, or who should pay the penalty, please do the needful..

Ranjan Singh
[protected]

online railway booking on irctc.co.in is so fullish.because in the morning 8 am this site could not be open .
indian railway department selfly down his server for personal users and a counter booking of personal passangers they work only for his agents.suppose i[censored] need a ticket from murtajapur to mumbai in vidharbha express or a ambanagri express on date 15th june then u see onlineits a waiting ticket or a regret but u cancall to agent RAMESHBHAI at murtajapur he give a comfirm ticket in sleeper or 3rd ac on date 15th june journey.
so it is clear that railway department only work for his agents only not for a passangers/customers.
railway ministry only work for money. rail minister mamata benerjee only work for paisaa(money) not for his country. kyonki bhaiya sabse bada rupiya
main to kehta ho ki railway ke bade adhikariyon ki on railway mantri MAMTA BENERJEE ki cbi enquiry honi chahiye.