Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir

I made one ticked from Delhi to Mumbai journey date 16/06/11 in tatkal, but ticket was not booked and money deducted from my account why the money is deducted when the ticket was not book who will pay the penalty for this , today i have booked the ticked, bank deducted the booking charges also which was not refundable, it happens so many times is there any legal action to take, or who should pay the penalty, please do the needful..

Ranjan Singh
[protected]

online railway booking on irctc.co.in is so fullish.because in the morning 8 am this site could not be open .
indian railway department selfly down his server for personal users and a counter booking of personal passangers they work only for his agents.suppose i[censored] need a ticket from murtajapur to mumbai in vidharbha express or a ambanagri express on date 15th june then u see onlineits a waiting ticket or a regret but u cancall to agent RAMESHBHAI at murtajapur he give a comfirm ticket in sleeper or 3rd ac on date 15th june journey.
so it is clear that railway department only work for his agents only not for a passangers/customers.
railway ministry only work for money. rail minister mamata benerjee only work for paisaa(money) not for his country. kyonki bhaiya sabse bada rupiya
main to kehta ho ki railway ke bade adhikariyon ki on railway mantri MAMTA BENERJEE ki cbi enquiry honi chahiye.

I am unable to login my user id of irctc . I haven't receive any password or verification code. plz kindly sent me the password on my id as well as on my mobile no.
username is yogesh2014.

email id is [protected]@gmail.com

phn no is [protected].
plz sent the password as early as possible.

I want to cancel my eticket of 17 june 2011 of journey delhi to lucknow. I can't do this because i am unable to login my id on irctc.

pnr no is [protected].
This ticket is booked under the name of sakshi singh.
username is yogesh2014.
plz do this before 17 june.

I am attaching a screenshot in which its clearly showing how backend business of IRCTC is working. I took this screenshot on 11th june 2011, means i can book tatkal ticket till 13th june 2011 but as you can see booking of 14th june is also going. How can this happens??????? It means some IRCTC are doing backend business. When i checked tatkal status of 14th june on 10th june it was showing 280 seats but on 11june its showing 139. Same type problems i saw in other trains also.
Earlier there was no such types of cases atleast IRCTC were showing correct figures.

i am facing problem for opening my IRCTC account as it needs verfication of ID and mobile but no body is lifting telephone at IRCTC Customer care centre.I have sent 2 Mail but no reponce for sending Email id Verification password and Mobile verification password. I have to canceeled some Tkts but not possible as account not opened as nobody is helping now i am sendind my complaints to consumer forrum as well as Railway ministry.

H Pande
Assistant Valuation officer
Income Tax
[protected].

Hi,
I was Travelling from Dadar to satna, I am submitting this reply while reached my destination train B2 Coach # No 13 berth, after having my RUBBISH FOOD Supplied by IRCTC catering Staff. Today is[protected] @ 12:34 PM IST. My PNR Ticket# 94RM45F60H and blank paper ticket no. is C206164 Train # 12141, Ragendra nagar super fast train.

Since on ie. 8th June 2011 wednesday, when I boarded this train from Dadar Central to satna at 23:42 PM, When IRCTC Staff came on 9th june morning at 9 AM and took an order for Lunch and when I asked him what is available he said only Veg. meals. I was left with NO option and I asked him to bring one, when he brought it, I took one spoon and it was Rubbish, I could not eat even one spoon of rice and curd was also sour and stinking. I had NO option than to throw that veg.meals (as it is named) in the Drain. I made a complaint to the staff who brought it & why its price to high(65/- without water,paranthe,pickles,paneer) he said what can I do? we don't have any control over it & Fixed price.

Sensing that, he is a poor staff I paid him for the Lunch Packet which I had thrown in the Drain.

When Contacted Catering Manager in ths train. Despite my several calls he didn't come with the complaint book & When i imposed him for complaints book so they used very abuse language.which i dont want 2 share with the passengers of indian railway.

The Catering is been done by: Mr. Rakesh sharma, M/s Sunshine caterers pvt ltd.(LIcenses Pantry Car 2141/2142.)

IRCTC is Providing WORST/RUBISH Food to its Travellers & it is too costly also.
There is NO Link on www.IRCTC.co.in for Complaints regarding Catering / Supplies in Running Trains.
IRCTC has Mordenised in just Booking eTickets, Putting Google ADs and Earning Revenues from that but NOT Providing Good FOOD & WATER to its Travellers.


I APPEAL to the Honourable HIGH COURT, they should NOT ACCEPT the Letter from IRCTC that they have improved their FOOD, just by giving MONEY & Contract to IMRB they have managed to get the Certificate.

Can any one SUGGEST, where can I File an Official Complaint against IRCTC Catering Department Head, it seems they are EARNING TONS of Money as BRIBE from these Catering Contractors due to which General Public travelling in these Long Distance Trains have to FACE the Difficulty of travelling.

Some thing should be done in this regard URGENTLY.

I would again say that even a dog cannot consume this type of stale Food.

Better pay heed to my complaint, or else I be forced to go ahead.
Regards!

IRCTC has come up with a fancy but useless verification system. Everyone who is updating their their contact information is getting penalized by it.

Quite obviously, they are technically too backward to handle such a simple mobile number verification feature. Many websites are supporting this feature with ease but not our irctc... I wonder who are the technical behind it... This is my case:

I have never received any mobile verification password so far.
I had updated my new mobile number on June 3, 2011 but since then the account is blocked.

IRCTC has sent email verification password but no mobile verification password.
Consequently, the account is blocked and I cannot login anymore, for booking tickets.

To reiterate my problem, this is an existing old account.
I have just updated my new mobile number.

Today morning, Mr Amit, from IRCTC, called me and committed that he will send me the mobile password by email (wierd) by 5PM, but until 8:40PM there is no such email.

I have tried called 100 times to customer care which is very slow and a long queue to ask this question. The customare care people are also helpless. They just repeat the same thing everytime, "tomorrow", "tomorrow", "tomorrow" ...

Please let me know the higher authority contact / email for escalation.

I booked e- ticket PNR No.[protected] From NDLS to CSTM Boarding Station AGC Date of journey 12/06/2009.i want to say when my wife Bhawana Female 29, Manshi Female 4 & Rahul male 18 Boarded train No.2138 Punjab mail on 12/06/2009 during Boarding time current Status is Released(Ticket Not Cancelled but Alternative Accommodation Provided)and inquiry from No.139 massage is RAC coach 030 seat No.2.
From Gwaliar ticket checking staff boarded in train ,TC checked ticket and told this ticket is cancelled /invalid. He demanded money for another ticket with fine Rs.1566/-,my wife have not sufficient money to pay in cash money., so she requested to TC for not having sufficient amount of cash money & travel with e-ticket because e-ticket is already RAC status. He rudely demanded cash money otherwise through her luggage ,and he charged Rs.1566/- Receipt No.G975123.i was continuously in touch with mobile phone to my wife .she also requested to TC to talk with me by mobile phone but he refused .she finally arrange cash money by another co-passenger and submitted full amount of fair with fine.
During journey my Family members (Mrs.Bawana 29F,Mr.Rahul 18M & Miss. Manshi F4) harassed mentally and physically .My wife did not have sufficient money for panality.Ticket checker did not co-operate with them.
Sir it is requested to you Refund my money & an enquiry set up against TC so as to another passenger will not suffer in future like that.
I submitted complaint to IRCTC at Mumbai CST office on 14 Oct 2009 reference No718740/09/10ET-B1. Till now no reply.
Thank you sir.

HI,

on 26th May 2011,I was asked to update my profile in IRCTC
and I updated my mobile no.
As a result,I got email verification password,but didnot get my mobile verification password from the past 5 days.I have been constantly mailing to [protected]@irctc.co.in and calling customer care[protected].
There's no proper response from IRCTC customer care..they keep saying that they'll reply with in 24 hrs..but nothing has happened so far.I have to cancel few tickets ..what do I do?

First of all,why is this profile updation page introduced with out proper testing of the software,causing inconvenience to customers..?
Please do look into this ..
My user id: nandu_vr1

Thnks,
dilavar

Dear Sir/Madam,
I have an user id apjain1980 with irctc. 28 may 2011 irctc changed my password the concern department send me only user id password not mobile verification pssword.When i complaint to [protected]@irctc.co.in and [protected] they said please wait further 24 hr.Please solve my problem as soon as poosible.
Amit jain

I have booked two tickets on 11013-Coimbatore exp thru IRCTC online.

Booking date[protected]
Date of journey[protected]
Class SL
Booking status RLWL4 and RLWL5.

PNR Status as on[protected] is RLWL4 and RLWL5. It has not moved a single digit. Can somebody in India believe that a sleeper class ticket on a daily train doesnt move even after 15days? I really smell RAT here on part of IRCTC management. For me it looks like the train is running empty and it is a deliberate attempt to push passengers to go for Tatkal and thus earn more.

sir

i forgot my irctc railway login password So pls reset my password and send me thru email ;

so i thanks you & ur team For help me

my irctc login id is( flatrate)

your coustmer
Login (flatrate)
email: a.[protected]@yahoo.com

SIR, WHEN I AM GOING TO FORGET PASSWORD PAGE THAN I AM TYPING MY NEW PASSWORD GIVEN BY IRCTC, BUT IT IS ASKING FOR EMAIL VERIFICATION PASSWORD WHICH I DIDN'T GOT SO I AM N ABLE TO LOGIN IN MY ACCOUNT PLEASE HELP ME.
MY EMAIL - [protected]@yahoo.com

I wanted to book 3 tatkal tickets from *Madgaon (MAO ) to Pune JN (PUNE) *on *03-June-2011* for the *Train Name : GOA EXPRESS Train Number : 12779.* When i tried to book the ticket today 01-June-2011* at 8:00am there were seats available in 3AC on the train for the above date and i did
a net banking from SBI and an amount of 2398 was debited the *Transaction failed due to issues in IRCTC
server*.

Subsequently i called the IRCTC chennai customer care :[protected].
Though there was a very bad response to my queries , i resorted to go
ahead as suggested to re-book the ticket.

I tried a second time to book the same 3AC ticket but again it was
the same , the amount of 2398 was successfully debited from my acount
but the *Transaction failed a second time due to issues in IRCTC
server.

By *third time when i tried to book the ticket there were no seats available in 3AC. *
** *I had no choice but to resort to book an SL ticket to go ahead
with the travel which is scheduled and unavoidable.*

But the scenario was no different again ,when i tried to book 3
tickets for SL in the same train again an amount of 925 was
successfully debited from my account and *the Transaction failed a
third time due to issues in IRCTC server .

* *By now there were only 2 seats available in SL, and when i booked
the ticket for 3 the fourth time this time the transaction was successfull.

I tried to check with the IRCTC care that I need a 3AC ticket for 3 people for which i was trying to
book the ticket , as the transaction has failed solely due to technical failure from IRCTC and one of the failed transaction could be considered.

But there has been no resolution , response also there is no response if i call the customer care number.

The site should be revoked as it is not properly tested.
There is no point hosting it as it clearly shows that after 3 failed transaction i booked a successfull ticket and the people in care are not responding to queries Delhi or chennai care number.

It was total a bad experience and repent for the same.

Dear sir,
Railway booking terminal provided by irctc is not working/already 2 months passed.I want to know how much time they want from us to upgrade there system.Already we have submitted documents as demanded /required by our principle agent herms i tickets/smart shop.they have no knowledge about when this booking terminal become functional.i want to know this because i am unemployed youth and depending on the earning of travel related products only. I request railway minister/staf[censored]nder him kindly dont harass us.
regards
surakshit travels
Terminal i.d - INDEL0300016LM

Sir, I tried to book Railway Reservation Tickets Through IRCTC online e-ticketing facility on[protected]. durng the booking process due to network failures my transaction could not succeed and reservation was not done. when i cheked my account balance on[protected] balance is showing less amount by Rs 307/-. I request you to kindly look in to the issue and credit back my amount to my account. Card Details:

Card No:[protected]
SBI DEBIT CARD

Dear Sir,
Whenever I was opening the irctc for tkt booking, it was showing update your profile. It was not accepting my old Mobile no(Showing this mobile no is already registered) so forcefully I have to enter the new mobile no. Now I am still waiting (from last five days) for the Mobile Verification Password for my login (rksharma28). I have mailed to [protected]@irctc.co.in 8 times and made calls to there Customer care twice. They promised me they will reply within 24-48 hrs. But I didn't received any reply. What to do? I have to start my journey today as well as take the printouts and cancel some tkts. I have no option left.
Please help me.....

Dear Readers,

I booked this e-ticket for my friend for Azad Hind exp, Pune-Nagpur, but it was more than 8hrs late that day, hence, the very next day(02-Oct-2010) I filed the TDR.

After around 8 months I got the reply from them.

--- IRCTC Email below ---

REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : RF/IRCTC/ETKT/11/4/21.5.11/SER and the reason being : 9423-SER/4 Delay not condoned.The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM

--- Reply end ---


Why has the Railway cancelled my TDR? where did my hard earned money go?? Why is the Railway take so much time for Refund (min 3 months or more)?

I have attached the Screenshot of the TDR.
I want my money back.

dear sir, each time i am trying to open my irctc ticketing account with existing user id and password since last 4 days ,iam unable to do so.all this happened after irctc asked for my mobile no.they have sent a mobile password but not an email verification password.despite sending 4 mails to [protected]@eticket.irctc.co.in,iam not getting any response.kindly help in getting irctc to reopen my account