IndiGo Complaints & Reviews

I travelled on 6e5376 - hyderabad - bombay sector on 17th november 2019 - leaving hyderabad 18.05
At the check - in i availed fast forward service my receipt no - cm7hkk-02 making credit card payment of rs 400/-
Since i am regular indigo traveller and borne the burnt of mis managed fast forward service twice before. I made sure to check with the girl on the desk who was attending to me if my bag will be out first since i am availing the service, i was assured of tha. On landing my bag was one of the last one out, i immediately complained to ms swati m on duty at t2 airport at 20.00hrs. She made few calls and said i will be refunded back in my account in 24 hours its been two day and i have not heard from indigo.
Is this another way of cheating costumors

Total expenses 21000 i pay for that company 2000 security + 75000 for joining forum + 12500 for salary account opening i want my money back
Account holder name yogesh chauhan punjab national bank ifsc code punb0606400
Account number [protected]
Sir i want my money back i'm from poor family here are some pictures of my precious money i give to that fraud

1) i am a frequent flyer with indigo and have never faced any such issues before.

2) booked one way ticket from phuket to hyderabad on 15.11.2019. A payment of rs 22, 152 was made through paytm.
The money was promptly debited from my paytm wallet but indigo denies transaction.

3) a customer car executive asked me to book a fresh ticket again which i did and was successful. Indigo customer care so called executives are making me call / send mails to my bankers and paytm.

Respected sir, (Indigo Airlines Baggage Dept.)

My PNR no : DZBNDW
Date of journey : 09/11/2019
Flight no : 6E-308 from HYDERABAD to DELHI . from DELHI to GUWAHATI
Name of passenger : VISWANADHA SRINIVASA RAO EMMADISETTY

I am trying to bring you notice that I have faced so many difficulties while travelling along with my baggage.
Actually we were on Board on 9th Nov'2019 from Hyderabad to Delhi yesterday at 03:50 flight. While in Baggage Checking One of my bag got struck over there because of the presence of a Power Bank found in the bag, which is kept by mistake in that. so that Security staff didn't allow my bag to check in . for that they informed me to take this flight and reach your destination there u can collect your bag, by the next flight we will arrange your baggage to reach guwahati. So i agreed for that and took flight. I reached my destination at 04.35, and i went to baggage counter to collect my Bag, but my bag was not there . I immediately visited indigo counter and lodged a complaint regarding to resend back my Bag to Vijayawada Airport. My journey was done and I'm back to home town also. But till now I didn't receive my Baggage not even a call regarding that. so that myself i had your customer care staff number of times and again raised a complaint but no one responded properly

So,
Kindly please do it as a needful, & send my Baggage ASAP to Updated location (Vijayawada Airport)
Thanking you,

I have already booked tickets for my mother (90 yrs old) to travel with me from mumbai to chennai (Pnr - fjtbyt) and then from chennai to trichy (Pnr - bintkg). She cannot climb stairs. Hence i need to have wheel chair facility for her at mumbai, chennai and trichy. (From and up to the seat). How can i get this request to you and get the confirmation for the same?

S gopal iyer ([protected]) [protected]@yahoo.com...

On thursday, 14/11/2019, i attempted to book a flight with indigo from chennai to madurai. The flight was 6e 7195 departing chennai on the 17th november. The fare amount was 3019inr.
I proceeded through the booking procedure and paid using a bank transfer from my dcb bank account.
I immediately received 2 texts from indigo stating that the transfer had failed, the flight booking was unconfirmed and if any money had been transferred...

I am now going to kolkata by 6e 323. Pnr number fkss9n. Seat no 9 a.

The ticket was for to and fro journey from kolkata - mumbai. I flew on 13 th nov. I got the corp meal as it was booked for entire trip. I have only changed the return date from 16th - 17th nov woth extra fair of 2576/-. Right now i saw my corporate meal facility is not included in the journey although we have already paid for this facility at very beginning.

Pls check. I m a dia betic pt. Flight is already late. Probably there could be a sugar fall of mine.

Regards
Asima bhattacharya.

Hai,
13th november one person will call from airport authority of india and they said your profile will be selected for ground staff after that see said pay 1600 for initial amount. I can paid on bank of india. Then see conected conference to other person for telephone interview. After that send one link for online test. I got 17/20. Next day another person will condut the interview. They introduce his self as a hr from indigo. They said pay 13900 for security deposit and also send one trainning letter to my mailid. It's have a employee id, trainning scheduled. That letter the company name is indigo. And again today he call ask for rs.18900 for releving of offer letter. I want time to for that. He was said, you paid on monday. So kindly clarify it is real or fake.

I have paid 400 for getting travel certificate from indigo website. I have done payment by net banking, money got deducted from my bank account but still i didn't received my travel certificate in my email. Please help to get travel certificate as it's really very important and urgent to me. Below is the traveler information

Pnr:cm9b7u
From bangalore to mumbai
Indigo 6e-346
Name:roshan pande

Pnr:cm9b7u
From mumbai to bangalore
Indigo 6e-799
Name: roshan pande

Today i booked flight from chennai to trichy 9:40am. I got strucked in traffic for long time and i reached counter at 9:00 today.. Indigo staffs keep aruge for 15 mins and nobody help passenger to lift in the flight i lost my flight and money. Need refund pnr xli42a. Today i have some emergency work to do. But every thing is lost because of the indigostaffs

I received a mail on sat, jun 15, 2019 at 1:23 pm

It is pleasure talking to you on phone. Your resume has been accepted for indigo airline for back office profile for visakhapatnam airport (Ap). Location. As per your online test, the company has intimate us to
Verify your documents.
Your document has been verified from the relevant organisation of indigo.
For the verification of document, you have to pay...

Hi,
I had a flight for varanasi from t2 igi, new delhi on 14 nov, 2019
Filght info - 6e 2024
Pnr-epjtmb
Scheduled departure time - 6.20 am
I along with my colleague was waiting for a call to board the plane and entered through gate 20 as it was instructed. We were there around 6:15 post security check-in. There was a display on the screen that the flight got delayed and etd was 6.40. It kept showing the same status till 7. There was no ground staff of indigo at the gate to help. Then around 7 it flashed flight departed!. We were shocked. I came to information desk and asked the status. They said flight departed.
I just want to know why there was no call for boarding from the ground staff. Why no flight updates on the screen?. Were we the only passengers on the flight? Did the plane actually fly?
I am highly disappointed with this service!!! I missed my important assignment.
Looking forward for having quick action in this matter!

Hi
I had a flight for varanasi from t2 igi, new delhi on 14 nov, 2019
Filght info - 6e 2024
Pnr-epjtmb
Scheduled departure time - 6.20am
I along with my colleague was waiting for a call to board the plane and entered through gate 20 as it was instructed. There was a display that the flight got delayed and etd was 6.40. It kept showing the same status till 7. There was no ground staff of indigo at the gate to help. Then around 7 it flashed flight departed. I came to information desk and asked the status. They said flight departed.
I just want to know why there was no announcement or repeated announcement to board. Were we the only passengers? Did the plane fly?
I am highly disappointed with this service!!! I missed my important assignment.
Looking forward to hearing your reply.

I landed in chennai international airport on 14th november morning 0300 hours and had a connecting flight to ahmedabad from domestic terminal at 0455.
The baggage claim conveyor belt no.3 at terminal got stuck and our luggage got delayed by 15 minutes. We then had to run to domestic terminal which does not have any means of internal travel. This was my first time at chennai airport. After a long queue at the security check up which was not organised at all (Because of some repeated check ups of passengers others were suffering from delay). Finally when we reported at departure gate by 0445 hours they had already closed the boarding and refused boarding to us.
We then had to undergo humongous discussions and meetings with everyone present on the airport from team indigo to explain the scenario again again and again, we were then informed that for the delay caused due to failure of conveyor belt by airport the airlines are not responsible. We were charged extra for our travel stating the fact that delay caused by airport is not under the purview of indigo and for change in flight extra charges will be levied. We tried to explain our scenario where we were not in the fault. They also called up the terminal to cross check if the delay actually happened. Even after confirming the same the change fee was still charged from us. They informed that we can claim for the fees from airport as it was caused due to delay on the side of airport.

Hello.in reply to my complaint regarding cancellation of my flight and rescheduling of the same, i received a call from an indigo airlines executive today offering me a voucher of 1000 rupees each in lieu of the trouble caused due to cancellation of the flight.
I appreciate that indigo has given a quick response to my complaint. But i am not too satisfied with the voucjer offered to me. I have borne expenses of 15000 rupees for my stay till the next flight. I would like to see a draft of your cancellation policy and compensation offered to passengers for my referance. I would like to see the clause mentioned for compensation to passengers as i have had a lot of difficulty finding rooms for my family with my wife, 2 small children and one senior citizen.
Would appreciate an early response for the same
Regards.
Kunal chugh
[protected]

Hi my name is sujata rai. I am very unhappy with the way my baggage was handled as i travelled from calcutta to delhi yesterday at 19:10 flight, after i reached home i realized my suitcase lock key was broken i would really appreciate if some body could look into the matter and get back to me asap. Looking forward for to get a reply soon.

My phone no is : [protected]
My email address : [protected]@aol.com
Please find the attached pictures along with my ticket details.

Dear sir/madam,
I have booked my air ticket on[protected] from hubli to ernakulum on[protected]Pbbyfb) and from ernakulam to hubli on[protected]Sil5xz). To my surprise,[protected] i have received msg from the airline that the ticket has been cancelled. As the same is not initiated by myself and nor aware about the same, and my travel plan remain the same, request you support for fixing the issue. I have even made request to indigo call center[protected] on[protected] from 11.01 am to 11.33am, sorry to mention that, the call center has avoided my call rather than solving the issue they made me hang up for 30 minutes without any resolution. As my travel dates are approaching, request interference for solving the issue.

Some fact about the security features of indigo is as follows.
1. Any one can cancel the air ticket with pnr, mobile no and email id from indigo site, no authentication is required. Even irctc had much better process (We can cancel by login in with user id and password with which we have booked the ticket)
2. My air ticket has been cancelled via the ip used from punjab 223.185.40.226 (As confirmed from indigo, so my data has been leaked from the indigo or their tied up partners site.
3. I have booked my ticket from my icici bank website with all authentication, but for cancelation not even a confirmation from my side has been taken.
4. I have spent rs 4518 for booking and after canceling without my authentication the refund amount comes to rs 180, as a comman man, i cannot afford to such amount being taken out with out my concurrence.
5. I have attached the ticket and cancellation mail from the respective airlines for reference

As now i have been kept in darkness, request an urgent intervention for the matter concern

Dear sir/madam,
Greetings of the day!!
I am shashikala yadav from surat. I booked indigo flight from dehi to surat on 1st nov. For 10th nov. Flight details are as under:
Flight no. - 6e-5034
Time for fly - 6:25 am
Pnr no. - wgrnwc
Two passengers - ms. Shashikala yadav
Ms. Dolly yadav
Contact no. - [protected] / [protected]

Issue - i reached airport at 5:26am and reached indigo counter at 5:35. There was a huge traffic jam before terminal 3 thats why i reached at your counter at 5:35. I was in queue and when i reached counter, i was spoken that check in for surat flight has been closed. I said that i am before 45 minutes, but i was spoken that they have closed the entry before 40 minutes only. Then i was sent to different counters to different persons to take help. Everybody was sending me to others. I was sent to reservation counter. She replied that it is not her task. No body replied properly. I travelled hours to reach airport with my 10 years daughter.
This was wrong and not acceptable at all. I discussed this with 4-5 customer care executives on phone and explained it again and again but no solution.

I ajay singh tried to book tickets for delhi to port blair and return on[protected] on indigo website. I did the payment through canara bank net banking. I got my money deducted and the booking didnt go through.

Indigo transaction id : 7e79151c[protected]
Amount debited : 44294 inr
Date :[protected] around 1.30 pm
Passenger names - ajay singh & neha pathania
Booking ref. No. Rg7tnc
Payment mode - net banking

1) our flight from udaipur to bhubaneshwar via hyderabad timings : 15:40/18:10, airline 6e/6916, 6e-785: pnr "cijn8t" was delayed dt:-1 november 2019, and indigo shifted us to another flight from udaipur to delhi @ 6 p. M and next day from delhi to bhubaneshwar around 6 a. M.
Problems we faced :-
1) we were said that we will have hotel stay and transport facility in delhi, despite of asking so many times, kindly share details of hotel, we were assured that " don't worry we will not give 4 or 5 star stay, but we have arranged good hotel for you. But the details will be shared, once you reach delhi.
We reached delhi at 7 p. M and approached the indigo staff, they said they have no information for our stay, and it took them 3:30 hours to get the mail for making arrangement of our stay. After getting the mail it took them another 45 minutes for making arrangement for the cab, at 11:15 they told us that they are shifting us to dlf 14, gurugram at the company guest house, which was 15 kms away from airport, it was shoking for us at it was already 11:30 p. M, when we will reach? When we will have dinner? When we will sleep and than we have to come back as well, so we said it is not practical to just go and come, kindly make arrangement near airport only, they denied and simply said we can't help it and left.
2) i was travelling with my 18 months old kid, no lunch, no dinner, no stay, no convence by indigo.
3) we already had our hotel booked in puri, which amount was lost.
4) cab from bhuwaneshwar to puri was booked which amount was lost
5) at 12 p. M night we booked hotel near airport.
6) mental harassement was there a lot.

These people have no regrets, they can't make other aircraft wait for you for 5 minutes but can spoil your entire day.

Resolution:-
1) my amount of puri hotel and cab should be refunded.
2) my amount of delhi hotel and cab should be given
3) all my eating and beverages expenditure should be given.
4) for all this mental and physical harrasement, strict action to be taken, as 12 midnight in new city for me i. E delhi i have to hire a cab and hotel.