IndiGo Complaints & Reviews

This is regarding flight 6e877 which was cancelled, regarding ticket pnr : obhlqb, traveller mr praveen kumar tirlangi.
The flight was cancelled less than 48 hours prior to departure and the intimation was sent in terms of a single message & a mail regarding provision of alternative flight.
When flight is cancelled at such a short notice atleast a telephonic call information is required. Since most of the mails go to spam folder or updates which do not show any notification on a regular day.

On calling customer care, they said not other support could be provided as a message was already sent.

Sending a message & mail for alternate flight is just to safeguard the company from legal litigations. There is no provision for any further claim. But if you are truly bothered about your customers, kindly have some concern & provide telephonic intimation.

We are doctors by profession & it was an urgent travel. Imagine we do our work same way by doing all work to be legally safe but without any real concern for patients. The outcome on the long run will be catastrophic.

After multiple conversations with the customer care executive, i do not know if i should hope for any more support from indigo side.

Dear sir, my mother & father is going to hyderabad for medical checkup when they reached airport indigo staff tell them that flight is cancelled and their behaviour is very bad they dont know how to treat old people. Thier behavious is very bad. There health is not good they also not supportive. They cant given any kind of serivces like loddging aur staying. Indigo is not brand to treat old peoples the airhostess girl in cabin is not know how to talk with customers.

As mentioned in the subject, i had received a e-mail from [protected]@theinvitations.in stating that my profile has been shortlisted for a interview that will be held on 15th november for various roles in indigo. They had attached the pdf that included indigo logo and proper signatures along with stamp. The pdf mentioned about paying rs 9800 as a security deposit and ensured a pay back on the day of interview. I was asked to contact sudhir suchdeva for knowing the online payment details.

After i called him, he asked me to text my name and address via text message. I did the same as per his instructions and therefore, i was provided the bank details (Text attached). I paid rs 9800 via google pay (Screenshot of the payment attached) and they provided me the application form.

However, i was still curious about the payment and therefore i called the indigo corporate office for the same. I was shocked to hear that there were no such interview scheduled. I called back suchdeva and asked him to refund my money but he didn't. Instead, he blocked me and also used foul language on my brother. All details attached.

Take action against this person vinay hr [protected]. Don't know how many people are getting looted by him by his fake recruitment mails and calls. When i called him he is asking me to send 9000 for interview call. I scolded him over phone and he is using filthy words over call. I have warned him that complaint will be taken against him and he will face the consequences

I had a flight from bangalore to indore on 24th Oct, at 1.25pm, I was in the checkin counter line from 12.20pm. By the time I got the chance to go to the counter for checkin, it was 12.42 and the crew did not let me check in, hence I missed my flight. I had to book another flight for the next day in the morning which costed me INR 12000.
Pnr: MM1J5X

I travelled by your flight6e324 having pnr giyihw on 22nd oct 2019 from mumbai to raipur, i had pre booked meal, flight take off around 3.10pm &upto 4pm meal was not serviced then i asked air hostess for delay, they told that as per your policy precooked meal is last priority they will serve first to in flight purchases &after flight purchase over then she served meal &landing and emend was made. Is it true your policy as told or otherwise, then suitable action should be taken. Mob no-[protected]

Our PNR was VP3B6R. We took flight from Delhi to Bangalore on 19 sep 2019. For excess baggage amount of Rs. 1600/- amount taken by card 2 times. Once they said the amount is not okayed again with same pretext they swiped the card and the amount is debitted to me. When asked that it has debitted 2 times one Ms. Shazia told that the amount taken excess will be refunded to my card within 15 days, if not give a complaint to customer care. But till today the amount is not reversed. Please look into the matter and refund the amount.

My name is girish gupta i got a message from vinay dhir, that you are shortlisted for the interview process in indigo airline at bangalore, you have to pay 8900 rs for the interview process and the amount you will received back on the interview date. So kindly pay the amount on urgent at that time i have make the payment but after that i call them and email them but there is no reposed from they end, kindly help meout to get my money back as soon as possiable. What our government is doing against this type of a fraud.

This is to inform you that i had purchased a ticket for jeddah to kathmandu. (Pnr - wnv9fh). At the time they send the baggage allowance was 30 kg and cabin 7 kg. When the passenger when at the airport, he was forced to pay sr. 300. I have a copy in which it is clearly mentioned the passenger's name and baggage allowance 30 kg.

After sending a complaint to the indigo airlines, it is refusing to refund the amount by saying that the jeddah passenger can carry only 25 kg. This is really not correct. Kindly take an action and the amount should be refunded.

Waiting for your response.

Hello my name is pasha, one o[censored]r indigo members have contacted me name miss sonia and anurag gautham, they asked me to pay for reference id 2600 rs and then they again asked money 6600 to pay for the documents verification and one of the hr has taken an telephonic interview and said again to pay 18, 500rs for security reasons for training... The person who contacted me here are their numbers ([protected]) and one more number is ([protected]) and mr anurag gautham is the hr they said... And after that they aren't answering my calls and they said they ll refund my money and they are not even responding... I want u guyz to take strict action against them or i ll ho near cops and file case against the airlines... And i need my money back as soon as possible.. Please hoping for the help from u in getting my money back... Thank you

Account holder name-mr. Sachin
Account number-[protected]
Bank name-andhra bank
Ifsc code-andb0001692
Regards
Riya
I have paid to google pay 2500 and 7800
I have upload the resume she told me registration fess 2500. I have paid and she told me carcificate 7800 i have paid and swich off the number[protected]
Pls help me
Thanq

Hi indigo team,
Please just me clear that today i got a mail from indigo from delhi for ground staff job in patna. They also demanding 3000 for conducting interviews. If not selected they will be refund amount. I think this is fake please give me responce as soon possible they always call me for confirmation of payment. Offer later got from @aircraftmail.com....

Respective authority,

I had booked my air-ticket from guwahati to mumbai on 20th september 2019 holding pnr no. - pkkepd.

Flight details:

Indigo 6e887
Guwahati (08.40) to mumbai (12.00)
Date of travel: 22-10-19

After receiving the confirmed ticket i called up the indigo team on same day (Booking day) to understand about rescheduling policy and to know what are the...

I had a flight along with my friend from delhi to nagpur yesterday (Pnr gdj27f) at 7:10 am and we had reached the counter gates at 6:30, we just had handbags with us so there was no problem about the baggage check-in but despite the availability of 40 mins time the receptionist who was really ignorant just overlooked at all this factors and just uttered this well rehearsed line "sir, there's nothing that we can do and according to the policy the passengers are supposed to board before 45 mins of their departure, you are late sir (Just 5 mins) but you can still book for another flight today" so here's the case since when have they turned so true of their time, it was just a matter of 5 mins but who cares? And it's totally fine and just if they make us wait for hours citing their problem of 'technical malfunction'. All he had to do was give us the boarding pass but he was busy caught up in getting out another bunch of tickets from us. We pleaded like beggars there, humiliating ourselves in front of the other passengers but all he had to say was "it's not possible sir, just book another ticket, i have a lot of customers to take care of (Just 2 at that moment precisely). I mean they won't even hear out your problems and just shamelessly ask you to book another ticket. I don't know if the whole airlines is to be blamed for it but if this kind of ignorant, incompetent employees are recruited more in number then the downfall is not far away. And it's just another long, complex story for the refund procedure. Just explain this to me"how is rs 182 anyway near rs.3600?

(PNR No.FE9FGS) Myself Vaibhav Anand coming from coimbatore to lucknow connecting indigo flight(19/10/2019).At delhi, flight landed at T1 terminal.My connecting flight 6E5003 is from T3 terminal.
I am with my family, my father faced some medical issues, so i asked about T3 terminal from indigo staff counter.They told to wait there at T1 and said that airport bus will come and you easily reach there on time, but after some time when i asked again they said that now you have to book a cab and reach there on your own.Immediately i went outside of T1 terminal and booked a cab at rs.500 to reach to T3 terminal.Cab driver said that it took 45 minutes to reach to T3 terminal as due to heavy traffic.At that time it was 4pm.I am unknown about delhi terminals distance as i had never visited delhi airport and it was my 1st time.As my baggages are already checked in so i think that we can easily pickup the flight.I had reached to T3 terminal at 5pm.( and flight take off time is 5:30 pm)
In security check it was very crowded.So it took 10 minutes there.Also, my boarding pass had no mention about the gate no.Some how by seeing the display i came to know about my gate no.As 49.As i was unknown there, so i asked cisf staff about gate no.49.Some how i had reached there at 5:20pm.I requested indigo staff to get us entry but they refused to do so and asked me to collect my baggages from indigo counter.
After us, three four other passangers came of same flight, and they said that they gets delayed in security check.
Till now its ok.I had asked them to transfer my ticket to next flight(as i booked in flexi fare).I also requested and tell them about my father medical issues.
They said that you have to buy new tickets with full fare and flight is at 5:30am.I agreed, and pay them rs.12000 to buy tickets with same pnr.
In morning i met with these three four passangers who had missed the flight like us.They also came about 5 minutes late than us.I became very much disappointed when they tell me that indigo staff had transferred their ticket to morning flight 6e6612 free of cost.
I want to ask indigo authority why they do such discrimination.As they had missed the flight, we also missed the flight.I have my genuine reason also about my father medical problem and unknown about distance between two terminsls and also got misguided with indigo staff.(in my openion indigo should clearly mentioned about terminal distances, as i had visited many airports in which terminals are close by)
I am also attaching two of the customer's boarding pass( mr.Taukir bakshees ali & mr.Mohd shami FLIGHT NO.6E5003) and reservation details whose indigo staff had transferred ticket to morning flight(6E6612) free of cost BUT charged us(total four Family Members) Rs.12000.
I also attached my and my fafily members boarding pass and reservation details.
I am preferring indigo flight travelling for a long time and also recommended it to my friends and relatives due to good services, on time and affordable price.
But, after that incident I becomes very much disappointed due to such discrimination and misbehave & misguide by indigo staff present at Delhi Airport.
For indigo all boarded travelers should be same and should be given similar facilities.There should be no such discrimination thai i had faced at delhi airport.
I just want to ask Indigo's higher authority that why this discrimination?
That tour becomes pain full for us due to this incident.I except a quick reply from Indigo Authority about that issue.

Hi i’m dhanush i got a call from indigo on 16/10/2019 regarding job at the bangalore airport for ground staff and for the interview they told me to 2000₹ in phone pe and i ve paid, 1st round was online interview i ve cleared 1st round, then on next day the 2nd interview will be done they informed me and i ve accepted accordingly to them. On 17/10/2019 they called me and transferred call with their senior department for telephonic interview and i have cleared 2nd round also so later they told to pay 6000₹for documents verification and i sent all the documents of my graduation to them and paid 6000₹ in phone pe and on 18/10/2019 they called me that i ve been selected for job and mailed me offer letter and before that for medical check up they again asked me to pay 12500₹ and told every money which i pay will be refundable in hr manager round so for the next procedure they asked me to pay 12500 for medical checkup i paid again thru phonepe which they have shared details to transfer his account holder name - karamveer singh with all bank account no and ifsc code they shared me for sending money. Later, i haven’t done with medical checkup and hr round also and when i called them they told for training period (45days) have to pay final process of 25000₹ later all the money will be refundable i had doubt with this and i called indigo customer care number and they told me not to pay any amount to them and we are not charging any amount-for interview so then i realised it’s a fraud call which i got and then i called them to refund the money but they are saying it takes min 40-45 days to refund money so please assist this query.

This is regarding the flight from chennai to kolkata (Indigo 6e 797). The flight was scheduled to start at 7.55 and the boarding was scheduled to close on 7.10. Myself (Dr. Diptonil banerjee) and my aged mother (60 years) due to some unavoidable situation reached by 7.20 with only hand baggage and requested several times in the boarding counter to let us in. Because boarding gate was kept open up to 7.30. However, every time we were rudely refused and we had to take a new ticket to come as my mother was ill.
It was well within their hand that they could allow us as we didn't have any heavy luggage but simple hand bag. However, they didn't show any cooperation.
Now my complain is if they can not allow our 10 minutes later in an unavoidable circumstance in a new city what compensation the airlines give us when the flight gets late several hours?

In this circumstance i'm claiming our ticket fair should be given back.

I do hope that you will take the necessary steps regarding this.

Thanking you

Dr. Diptonil banerjee

Hi indigo airlines,

I booked a flight from hyderabad to goa on 11th oct 2019 with pnr ofdsms (Flight no:6e 6913 departure time: 21:10). I had taken online boarding pass but missed my flight because i strucked in traffic. I spoked with airlines in the airport obout the refund of ticket money.
They explained that the indigo airline refund only rs 3500 only out of total ticket charges.

Kindly refund 3500 rupees to my account.
Below are my account details:
Account no:[protected]
Name:gorige yashwanth
Ifsc:hdfc0003788
Branch:financial district.

Regards,
Yashwanth

श्रीमान indigo महोदय
सेवा में निवेदन है कि पैसेंजर नाम गिर्राज यादव फ्लाइट टिकट नंबर - ak1vjq फ्लाइट समय 8:30 भोपाल to दिल्ली था पैसेंजर अपने सही समय पर 7:45 पर एयरपोर्ट काउंटर पर पहुंच गया था तब काउंटर चालू था प्रार्थी को 15 मिनट लाइन में खड़ा किया गया इस के 15 मिनट खड़ा करने के बाद प्रार्थी से बोला गया आप इस फ्लाइट में उड़ान नहीं भर सकते प्रार्थी को भोपाल से मुंबई होते हुए दिल्ली की उड़ान भर भाई जिस से प्रार्थी समय3:00 बजे पहुंचेगा प्रार्थी की दिल्ली में अर्जेंट मीटिंग है 12:00 बजे मीटिंग कैंसिल करवाई जिससे प्रार्थी एक करोड़ रुपए का नुकसान हुआ और समय 7:45 पर सीसीटीवी भी् चेक करवाएं जाएं प्रार्थी एयरपोर्ट काउंटर पर ही उपलब्ध था
अतः श्रीमान जी से निवेदन है कि दोषियों पर कड़ी से कड़ी कार्रवाई करने का कष्ट करें
प्रार्थी
गिर्राज यादव
मोबाइल नंबर [protected]
Mail id [protected]@gmail.com

I was 1 min late to boarding place due to security check queue. Indigo person did not allow me to board flight saying boarding closed. Though bus was standing in front of me. After that they send to us to another. She send to reservation counter so that they can mint money from us by booking next day flight. They are fraud and cheaters. I need refund and action against them for harassing pessangers