IndiGo Complaints & Reviews

I have booked a flight ticket(booking id OI9FPZ) from Bangalore to Jaipur on 2nd December(with my wife). But my daughter is pregnant and I have to reach Hyderabad urgently. I being senior citizen, can't travel frequently so I requested Indigo customer care people to reschedule my flight. But they are so reluctant to even consider my request and just refused to help. I am highly dissappointed as a customer and didn't expect such a response from Indigo.

My family was travelling first time by domestic flight, they had total 36 kg baggage. There were not aware about 15+7 kg allowance. Counter person not assist them about baggage allowances and charged 2400 rs for extra 6 kg which they can told to keep as cabin bag. After discussing with indigo manager they accepted their mistake but said they can't refund the amount now.

I have booked return flight tickets from new delhi to port blair starting on 2 january 2020 pnr no gdspvv.
Later due to operational reasons flight schedule was changed and i had to choose alternative flights (By calling at customer care) from 1 january and i changed my hotel booking accordingly.
Two days later i got a sms notification of some different flight schedule which i never choose. I checked on indigo site with my pnr number and it was showing the flights which i choose so i ignored that sms.
Today after one month i got the same notification sms and when i called customer care they are telling me that i only have changed my flights online to the current schedule after changing them telephonically and they cant correct it without conversion charges.
My point is
A) i have never done any changes after telephonically accepting the altered schedule
B) how could you allow such a change online without charging conversion fee after i have done the changes telephonically.
Now i demand that my flight schedule should be changed to previous one as fixed telephonically.

I have traveled to bangkok from banglore through your indigo airlines on 8th november 2019 in flight no 6e-75 seat no-1b pnr no kk 6250 to suvarnabhumi airport and after landing i have went to baggage counter to take my trally bag and their indigo person gave me wrong bag and it was same as my bag by taking baggage slip and after checking out from bangkok airport i knew that it was not my bag and i have returned back the wrong bag taken by me at suvarnabhumi air port 1st floor in lost and found but they don't gave any ack for my complaint and took my address and send me back by returning to bangalore also i requested your staff but no response from them so help me to get my bag return.

I forgot my violet behind the seat in front of me flight no. 6e 161, pnr no. Sd7hnl cash inside 12 k, atms adhar card window seat delhi to ahmedabad if you do this i'll grateful to you for life time otherwise i never fly with indigo
Kindly provide me my violet back seat no 18 f window side
Please sir/mam do this
Mob no [protected]
[protected]

I travelled on 6e5376 - hyderabad - bombay sector on 17th november 2019 - leaving hyderabad 18.05
At the check - in i availed fast forward service my receipt no - cm7hkk-02 making credit card payment of rs 400/-
Since i am regular indigo traveller and borne the burnt of mis managed fast forward service twice before. I made sure to check with the girl on the desk who was attending to me if my bag will be out first since i am availing the service, i was assured of tha. On landing my bag was one of the last one out, i immediately complained to ms swati m on duty at t2 airport at 20.00hrs. She made few calls and said i will be refunded back in my account in 24 hours its been two day and i have not heard from indigo.
Is this another way of cheating costumors

Total expenses 21000 i pay for that company 2000 security + 75000 for joining forum + 12500 for salary account opening i want my money back
Account holder name yogesh chauhan punjab national bank ifsc code punb0606400
Account number [protected]
Sir i want my money back i'm from poor family here are some pictures of my precious money i give to that fraud

1) i am a frequent flyer with indigo and have never faced any such issues before.

2) booked one way ticket from phuket to hyderabad on 15.11.2019. A payment of rs 22, 152 was made through paytm.
The money was promptly debited from my paytm wallet but indigo denies transaction.

3) a customer car executive asked me to book a fresh ticket again which i did and was successful. Indigo customer care so called executives are making me call / send mails to my bankers and paytm.

Respected sir, (Indigo Airlines Baggage Dept.)

My PNR no : DZBNDW
Date of journey : 09/11/2019
Flight no : 6E-308 from HYDERABAD to DELHI . from DELHI to GUWAHATI
Name of passenger : VISWANADHA SRINIVASA RAO EMMADISETTY

I am trying to bring you notice that I have faced so many difficulties while travelling along with my baggage.
Actually we were on Board on 9th Nov'2019 from Hyderabad to Delhi yesterday at 03:50 flight. While in Baggage Checking One of my bag got struck over there because of the presence of a Power Bank found in the bag, which is kept by mistake in that. so that Security staff didn't allow my bag to check in . for that they informed me to take this flight and reach your destination there u can collect your bag, by the next flight we will arrange your baggage to reach guwahati. So i agreed for that and took flight. I reached my destination at 04.35, and i went to baggage counter to collect my Bag, but my bag was not there . I immediately visited indigo counter and lodged a complaint regarding to resend back my Bag to Vijayawada Airport. My journey was done and I'm back to home town also. But till now I didn't receive my Baggage not even a call regarding that. so that myself i had your customer care staff number of times and again raised a complaint but no one responded properly

So,
Kindly please do it as a needful, & send my Baggage ASAP to Updated location (Vijayawada Airport)
Thanking you,

I have already booked tickets for my mother (90 yrs old) to travel with me from mumbai to chennai (Pnr - fjtbyt) and then from chennai to trichy (Pnr - bintkg). She cannot climb stairs. Hence i need to have wheel chair facility for her at mumbai, chennai and trichy. (From and up to the seat). How can i get this request to you and get the confirmation for the same?

S gopal iyer ([protected]) [protected]@yahoo.com...

On thursday, 14/11/2019, i attempted to book a flight with indigo from chennai to madurai. The flight was 6e 7195 departing chennai on the 17th november. The fare amount was 3019inr.
I proceeded through the booking procedure and paid using a bank transfer from my dcb bank account.
I immediately received 2 texts from indigo stating that the transfer had failed, the flight booking was unconfirmed and if any money had been transferred...

I am now going to kolkata by 6e 323. Pnr number fkss9n. Seat no 9 a.

The ticket was for to and fro journey from kolkata - mumbai. I flew on 13 th nov. I got the corp meal as it was booked for entire trip. I have only changed the return date from 16th - 17th nov woth extra fair of 2576/-. Right now i saw my corporate meal facility is not included in the journey although we have already paid for this facility at very beginning.

Pls check. I m a dia betic pt. Flight is already late. Probably there could be a sugar fall of mine.

Regards
Asima bhattacharya.

Hai,
13th november one person will call from airport authority of india and they said your profile will be selected for ground staff after that see said pay 1600 for initial amount. I can paid on bank of india. Then see conected conference to other person for telephone interview. After that send one link for online test. I got 17/20. Next day another person will condut the interview. They introduce his self as a hr from indigo. They said pay 13900 for security deposit and also send one trainning letter to my mailid. It's have a employee id, trainning scheduled. That letter the company name is indigo. And again today he call ask for rs.18900 for releving of offer letter. I want time to for that. He was said, you paid on monday. So kindly clarify it is real or fake.

I have paid 400 for getting travel certificate from indigo website. I have done payment by net banking, money got deducted from my bank account but still i didn't received my travel certificate in my email. Please help to get travel certificate as it's really very important and urgent to me. Below is the traveler information

Pnr:cm9b7u
From bangalore to mumbai
Indigo 6e-346
Name:roshan pande

Pnr:cm9b7u
From mumbai to bangalore
Indigo 6e-799
Name: roshan pande

Today i booked flight from chennai to trichy 9:40am. I got strucked in traffic for long time and i reached counter at 9:00 today.. Indigo staffs keep aruge for 15 mins and nobody help passenger to lift in the flight i lost my flight and money. Need refund pnr xli42a. Today i have some emergency work to do. But every thing is lost because of the indigostaffs

I received a mail on sat, jun 15, 2019 at 1:23 pm

It is pleasure talking to you on phone. Your resume has been accepted for indigo airline for back office profile for visakhapatnam airport (Ap). Location. As per your online test, the company has intimate us to
Verify your documents.
Your document has been verified from the relevant organisation of indigo.
For the verification of document, you have to pay...

Hi,
I had a flight for varanasi from t2 igi, new delhi on 14 nov, 2019
Filght info - 6e 2024
Pnr-epjtmb
Scheduled departure time - 6.20 am
I along with my colleague was waiting for a call to board the plane and entered through gate 20 as it was instructed. We were there around 6:15 post security check-in. There was a display on the screen that the flight got delayed and etd was 6.40. It kept showing the same status till 7. There was no ground staff of indigo at the gate to help. Then around 7 it flashed flight departed!. We were shocked. I came to information desk and asked the status. They said flight departed.
I just want to know why there was no call for boarding from the ground staff. Why no flight updates on the screen?. Were we the only passengers on the flight? Did the plane actually fly?
I am highly disappointed with this service!!! I missed my important assignment.
Looking forward for having quick action in this matter!

Hi
I had a flight for varanasi from t2 igi, new delhi on 14 nov, 2019
Filght info - 6e 2024
Pnr-epjtmb
Scheduled departure time - 6.20am
I along with my colleague was waiting for a call to board the plane and entered through gate 20 as it was instructed. There was a display that the flight got delayed and etd was 6.40. It kept showing the same status till 7. There was no ground staff of indigo at the gate to help. Then around 7 it flashed flight departed. I came to information desk and asked the status. They said flight departed.
I just want to know why there was no announcement or repeated announcement to board. Were we the only passengers? Did the plane fly?
I am highly disappointed with this service!!! I missed my important assignment.
Looking forward to hearing your reply.

I landed in chennai international airport on 14th november morning 0300 hours and had a connecting flight to ahmedabad from domestic terminal at 0455.
The baggage claim conveyor belt no.3 at terminal got stuck and our luggage got delayed by 15 minutes. We then had to run to domestic terminal which does not have any means of internal travel. This was my first time at chennai airport. After a long queue at the security check up which was not organised at all (Because of some repeated check ups of passengers others were suffering from delay). Finally when we reported at departure gate by 0445 hours they had already closed the boarding and refused boarding to us.
We then had to undergo humongous discussions and meetings with everyone present on the airport from team indigo to explain the scenario again again and again, we were then informed that for the delay caused due to failure of conveyor belt by airport the airlines are not responsible. We were charged extra for our travel stating the fact that delay caused by airport is not under the purview of indigo and for change in flight extra charges will be levied. We tried to explain our scenario where we were not in the fault. They also called up the terminal to cross check if the delay actually happened. Even after confirming the same the change fee was still charged from us. They informed that we can claim for the fees from airport as it was caused due to delay on the side of airport.

Hello.in reply to my complaint regarding cancellation of my flight and rescheduling of the same, i received a call from an indigo airlines executive today offering me a voucher of 1000 rupees each in lieu of the trouble caused due to cancellation of the flight.
I appreciate that indigo has given a quick response to my complaint. But i am not too satisfied with the voucjer offered to me. I have borne expenses of 15000 rupees for my stay till the next flight. I would like to see a draft of your cancellation policy and compensation offered to passengers for my referance. I would like to see the clause mentioned for compensation to passengers as i have had a lot of difficulty finding rooms for my family with my wife, 2 small children and one senior citizen.
Would appreciate an early response for the same
Regards.
Kunal chugh
[protected]