IndiGo Complaints & Reviews

Hi,

My flight was changed and there was no information in the message regarding the terminal change. Even the security guard let me in and did not inform. I got to know this while checkin, after that no one was ready to take the responsibility to let me get out of that gate, after huge efforts i somehow rushed to the other terminal where i was again stopped for a new ticket which was the responsibility of airlines to send me. At the new terminal there was only one girl handling the counter for indigo airlines which again took a lot of time to give the new ticket. I was about to miss the flight.
Highly irresponsible behaviour. Need a proper response for the same.

I booked this ticket on 13-oct-2019 for travel on 14-oct-2019. But i didn't get any intimation over message or email regarding the confirmation of the ticket. Instead, the web page landed in an error page, though the amount was deducted from my account (Credit card). I didn't even know that the booking was confirmed. Then after few days when i called indigo regarding refund, i came to know that the pnr (Chi6mj) was confirmed. Later i called them repeatedly asking for a refund for the same. Many times i was promised regarding a callback but i am still waiting on that too. What happened to me is really pathetic. This is my last desperate attempt to get my money back. Hoping that it will have some impact.

Hello
Its bonhi ghosh.. I bought tickets for flight no 6e 344 bangalore to kolkata, reached after long security check in 20 min before the flight timings.. But they did not allow me to board the flight instead of medical emergency... I have charged extra 1350 and scheduled at next 10:50 a. M flight.. Now the boarding process starts in this current flight after 10:30a. M (20 min before schedule departure) and i board the flight at 10:55 a. M.
So, what's the rule?? U can charge extra, u cannot understand real problem of people.
Clarify me on this

Sir, booked ticket from blr to tuticorin morning 5:25am flight in indigo. I was in the airport 4:40am had enough time to board. I did not do prechecking, as it was chargeable i thought i will do it at the airport. But when i reached the counter they said it is closed you cannot travel. After reaching few of your team managers they said daily there are around 100 people misses the flight. Is this a happy situation? Previously atleast they will announce if i am in queue to come front if the flight timing is very close. I did not see anything now. There is one passenger who could not make even after the security check, she was told gate is closed, this was just 5:5am. Previously you used to accommodate these things with smaller car. If you are so particular about timing if there is any delay (30min or 1hr which can happen) from airlines side will you refund the full amount and allowed us to travel to destination? I feel this seems to be scam? Are airlines over booked so that anyone who comes late will be dropped? Disappointed with indigo service, they are running monopoly looks like. I see many unsatisfied customers hanging around and cursing your company as many are missing the flight. This is not fair they are not putting in next flight and charges are on actuals and that is really huge.

While web checking, after payment through credit card there was a problem in my laptop and the transaction could not be completed. I immediately contacted
Indigo office and they advised me to rebook and i did it accordingly. They assured that the initial amount paid (Rs.99/) shall be refunded immediatey. Since there was no intimaton about the refund, i contacted indigo office and i was told by mr. Natarajan that refund had been made to easemytrip. I checked with my travel agency and they informed me that they did not get any refund from indigo. This was reported to the indigo on.[protected]. To my surprise there had been no responce/not even an acknowledge from indigo so far. Please look into this matter and arrange the payment early.

Respected sir
I dr hemanth pnr no a frequent traveler of indigo have placed my dark brown wallet in the front pouch seat no 16 e and forgot to collect it back in fact i had green tea and health bar for 300rs and collected change of 200rs that’s when i put my wallet in the front pouch
As i came out of the airport i remembered and immediately i complained to the indigo counter ms avinash was there she tried calling to lost and found section but she couldn’t connect properly and told us to wait but i told her madam flight will take off so kindly call the ground staff and inform them but she couldn’t call them
Later mr ravi who was at wheel chair assistant helped us by calling the ground staff but it was too late and they told they didn’t find anything later i called customer care and lodged the complaint and also told ground staff of chennai to check it as flight landed in chennai but got the information it’s not found
So i hereby request to check thoroughly at bangalore airport as i have very important things like cheque and also my atm and other cards, cash and my id is also there which all are very important
My sincere request to indigo team to find and recover my dark brown wallet which is really very important to me
Thanking you
Regards
Dr hemanth m
Principal
Dscds
Blore

Today i have flight from ccu at 7:00am.

I am with my family we are 8 in total.

We reached ccu at 6 am and check in counter at 6:15 am.

Staff name anand at counter 10 he started checking the id card and he intebsionally paased the time and after 5 min he told us time is over you can't check in go to customer service desk for next flight booking. Then stand up and went to far from his desk and started talking with a girl when we start yelling then he came and telling us this is the rule you have to came 45 min early for check in.

So we came at check in counter at 6:15 he need to do early because he can see the flight time.

We tried to complain in customer relationship manager. She called him and asked whats the reason he said they came to me at 6 :30 and guess what she simple believes that. Hahaha this is the client relationship manager of indigo. I said i can proof that he is telling lie. I have my gps on all tome i can show you what time i came to him also he is telling i came to him at 6 39btgen ho can it possible that i booked my next ticket in 6 36 am with this much rush in all counter. She never listen to me.

So i thought this the indigo business policy
I already booked and paid for this flight next flight they have so may seat vacant so they don't let me in automatically they get 2 flight ticket paid from us.
But about what about our loss i am with my family what about this kind of harassment.
What about my plan which i already made.
Who is going to paid my whole trip loss.
Who is going to pay my hotel bill and cab fare.

My pnr no. Mgk39m
Flight 6e-375

I traveled in so many flight but indigo is worst

I remember that once 1 came 30 min before in airport and they helped me so that i can get into the flight early but indigo just fooled us.

Dear sir or madam
Recently, my wife had traveled from kannur to chennai by indigo flight 6e 7972. While collecting her baggage from the belt she mistakenly forgot to collect her handbag which she had left on the chair by the belt.
She realised this when she came out and then requested the indigo staff to help her out. The staff's behavior and attitude was not as expected and she went in and came back after while saying she could find nothing.
Luckily, for us there was another indigo staff who had come out and my wife requested her to help. She immediately checked my wife's boarding pass & then requested the security to allow my wife inside. She accompanied my wife and left her out at the exit with her bag. Appreciate her help and support.
The name of the staff who disappointed us with her behavior was ms. Dhebari karmakar.
We are regular indigo fliers and request your staff to be more polite and understanding rather than show an attitude - she mentioned "you can go and complain" when i tried to reason out with her to help.
Hope fully things will work out and i believe you should differentiate with the quality of service on and off board.

While leaving the cabin on 17-oct at chennai airport (Pnr - zpbp9r) (Seat 10f-aisle), i have left my samsung tablet in front of my seat. I have raised an complaint within one hour when i was heading my home. But after 3 days only i got a reply from indigo airlines that they have not found my lost item. I was the one keep on calling to the customer care for 3 to 4 times in that 3 days to get response.

I want official response from indigo airlines for my lost item and it’s costly.

I was at the boarding gate for flight number 6e 349 from mumbai to delhi @ 6:45 pm. 1st of all, there was only 1 lady, who was managing all the passengers and surely was finding it difficult. This lady, elvita started the 2nd queue without any information of seat number etc. There was one family with females queued up along with me and i somehow got slightly sidelined from the queue to accommodate them. While my turn came, she has not only stopped me to board in but also ill spoken and misbehaved, which is not acceptable. I waited the entire queue to clear up before boarding. I am ok with this but not at all ok with his insulting tone and misbehaviour. She would have politely requested or suggested as well.

Kindly take appropriate action against her and advise failing which i shall be constraint to take up the matter legally. Thanks.

Saurabh srivastava
Mb no. - [protected]

Dear sir,
The following air tickets were booked from this office under travel boutique portal to perform the journey from del to gau on 5th november2019 flight number. 6e-939. The passengers are corporate client, official of state bank of india. After booking the tickets not showing any gst charges against the pnr no. Are
Pnr no. Name
1.6e-wksr6q mrs. Darshana dutta
2.6e-leuhqf mr. Bhabesh medhi

We shall be glad to receive your clarification for showing zero against gst in the above tickets. Your early response to this effect is awaited.

I booked air ticket on indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo airlines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tried with several mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : t9u9mb
E-mail - [protected]@gmail.com

This is regarding flight 6e877 which was cancelled, regarding ticket pnr : obhlqb, traveller mr praveen kumar tirlangi.
The flight was cancelled less than 48 hours prior to departure and the intimation was sent in terms of a single message & a mail regarding provision of alternative flight.
When flight is cancelled at such a short notice atleast a telephonic call information is required. Since most of the mails go to spam folder or updates which do not show any notification on a regular day.

On calling customer care, they said not other support could be provided as a message was already sent.

Sending a message & mail for alternate flight is just to safeguard the company from legal litigations. There is no provision for any further claim. But if you are truly bothered about your customers, kindly have some concern & provide telephonic intimation.

We are doctors by profession & it was an urgent travel. Imagine we do our work same way by doing all work to be legally safe but without any real concern for patients. The outcome on the long run will be catastrophic.

After multiple conversations with the customer care executive, i do not know if i should hope for any more support from indigo side.

Dear sir, my mother & father is going to hyderabad for medical checkup when they reached airport indigo staff tell them that flight is cancelled and their behaviour is very bad they dont know how to treat old people. Thier behavious is very bad. There health is not good they also not supportive. They cant given any kind of serivces like loddging aur staying. Indigo is not brand to treat old peoples the airhostess girl in cabin is not know how to talk with customers.

As mentioned in the subject, i had received a e-mail from [protected]@theinvitations.in stating that my profile has been shortlisted for a interview that will be held on 15th november for various roles in indigo. They had attached the pdf that included indigo logo and proper signatures along with stamp. The pdf mentioned about paying rs 9800 as a security deposit and ensured a pay back on the day of interview. I was asked to contact sudhir suchdeva for knowing the online payment details.

After i called him, he asked me to text my name and address via text message. I did the same as per his instructions and therefore, i was provided the bank details (Text attached). I paid rs 9800 via google pay (Screenshot of the payment attached) and they provided me the application form.

However, i was still curious about the payment and therefore i called the indigo corporate office for the same. I was shocked to hear that there were no such interview scheduled. I called back suchdeva and asked him to refund my money but he didn't. Instead, he blocked me and also used foul language on my brother. All details attached.

Take action against this person vinay hr [protected]. Don't know how many people are getting looted by him by his fake recruitment mails and calls. When i called him he is asking me to send 9000 for interview call. I scolded him over phone and he is using filthy words over call. I have warned him that complaint will be taken against him and he will face the consequences

I had a flight from bangalore to indore on 24th Oct, at 1.25pm, I was in the checkin counter line from 12.20pm. By the time I got the chance to go to the counter for checkin, it was 12.42 and the crew did not let me check in, hence I missed my flight. I had to book another flight for the next day in the morning which costed me INR 12000.
Pnr: MM1J5X

I travelled by your flight6e324 having pnr giyihw on 22nd oct 2019 from mumbai to raipur, i had pre booked meal, flight take off around 3.10pm &upto 4pm meal was not serviced then i asked air hostess for delay, they told that as per your policy precooked meal is last priority they will serve first to in flight purchases &after flight purchase over then she served meal &landing and emend was made. Is it true your policy as told or otherwise, then suitable action should be taken. Mob no-[protected]

Our PNR was VP3B6R. We took flight from Delhi to Bangalore on 19 sep 2019. For excess baggage amount of Rs. 1600/- amount taken by card 2 times. Once they said the amount is not okayed again with same pretext they swiped the card and the amount is debitted to me. When asked that it has debitted 2 times one Ms. Shazia told that the amount taken excess will be refunded to my card within 15 days, if not give a complaint to customer care. But till today the amount is not reversed. Please look into the matter and refund the amount.

My name is girish gupta i got a message from vinay dhir, that you are shortlisted for the interview process in indigo airline at bangalore, you have to pay 8900 rs for the interview process and the amount you will received back on the interview date. So kindly pay the amount on urgent at that time i have make the payment but after that i call them and email them but there is no reposed from they end, kindly help meout to get my money back as soon as possiable. What our government is doing against this type of a fraud.