IndiGo Complaints & Reviews

I landed in chennai international airport on 14th november morning 0300 hours and had a connecting flight to ahmedabad from domestic terminal at 0455.
The baggage claim conveyor belt no.3 at terminal got stuck and our luggage got delayed by 15 minutes. We then had to run to domestic terminal which does not have any means of internal travel. This was my first time at chennai airport. After a long queue at the security check up which was not organised at all (Because of some repeated check ups of passengers others were suffering from delay). Finally when we reported at departure gate by 0445 hours they had already closed the boarding and refused boarding to us.
We then had to undergo humongous discussions and meetings with everyone present on the airport from team indigo to explain the scenario again again and again, we were then informed that for the delay caused due to failure of conveyor belt by airport the airlines are not responsible. We were charged extra for our travel stating the fact that delay caused by airport is not under the purview of indigo and for change in flight extra charges will be levied. We tried to explain our scenario where we were not in the fault. They also called up the terminal to cross check if the delay actually happened. Even after confirming the same the change fee was still charged from us. They informed that we can claim for the fees from airport as it was caused due to delay on the side of airport.

Hello.in reply to my complaint regarding cancellation of my flight and rescheduling of the same, i received a call from an indigo airlines executive today offering me a voucher of 1000 rupees each in lieu of the trouble caused due to cancellation of the flight.
I appreciate that indigo has given a quick response to my complaint. But i am not too satisfied with the voucjer offered to me. I have borne expenses of 15000 rupees for my stay till the next flight. I would like to see a draft of your cancellation policy and compensation offered to passengers for my referance. I would like to see the clause mentioned for compensation to passengers as i have had a lot of difficulty finding rooms for my family with my wife, 2 small children and one senior citizen.
Would appreciate an early response for the same
Regards.
Kunal chugh
[protected]

Hi my name is sujata rai. I am very unhappy with the way my baggage was handled as i travelled from calcutta to delhi yesterday at 19:10 flight, after i reached home i realized my suitcase lock key was broken i would really appreciate if some body could look into the matter and get back to me asap. Looking forward for to get a reply soon.

My phone no is : [protected]
My email address : [protected]@aol.com
Please find the attached pictures along with my ticket details.

Dear sir/madam,
I have booked my air ticket on[protected] from hubli to ernakulum on[protected]Pbbyfb) and from ernakulam to hubli on[protected]Sil5xz). To my surprise,[protected] i have received msg from the airline that the ticket has been cancelled. As the same is not initiated by myself and nor aware about the same, and my travel plan remain the same, request you support for fixing the issue. I have even made request to indigo call center[protected] on[protected] from 11.01 am to 11.33am, sorry to mention that, the call center has avoided my call rather than solving the issue they made me hang up for 30 minutes without any resolution. As my travel dates are approaching, request interference for solving the issue.

Some fact about the security features of indigo is as follows.
1. Any one can cancel the air ticket with pnr, mobile no and email id from indigo site, no authentication is required. Even irctc had much better process (We can cancel by login in with user id and password with which we have booked the ticket)
2. My air ticket has been cancelled via the ip used from punjab 223.185.40.226 (As confirmed from indigo, so my data has been leaked from the indigo or their tied up partners site.
3. I have booked my ticket from my icici bank website with all authentication, but for cancelation not even a confirmation from my side has been taken.
4. I have spent rs 4518 for booking and after canceling without my authentication the refund amount comes to rs 180, as a comman man, i cannot afford to such amount being taken out with out my concurrence.
5. I have attached the ticket and cancellation mail from the respective airlines for reference

As now i have been kept in darkness, request an urgent intervention for the matter concern

Dear sir/madam,
Greetings of the day!!
I am shashikala yadav from surat. I booked indigo flight from dehi to surat on 1st nov. For 10th nov. Flight details are as under:
Flight no. - 6e-5034
Time for fly - 6:25 am
Pnr no. - wgrnwc
Two passengers - ms. Shashikala yadav
Ms. Dolly yadav
Contact no. - [protected] / [protected]

Issue - i reached airport at 5:26am and reached indigo counter at 5:35. There was a huge traffic jam before terminal 3 thats why i reached at your counter at 5:35. I was in queue and when i reached counter, i was spoken that check in for surat flight has been closed. I said that i am before 45 minutes, but i was spoken that they have closed the entry before 40 minutes only. Then i was sent to different counters to different persons to take help. Everybody was sending me to others. I was sent to reservation counter. She replied that it is not her task. No body replied properly. I travelled hours to reach airport with my 10 years daughter.
This was wrong and not acceptable at all. I discussed this with 4-5 customer care executives on phone and explained it again and again but no solution.

I ajay singh tried to book tickets for delhi to port blair and return on[protected] on indigo website. I did the payment through canara bank net banking. I got my money deducted and the booking didnt go through.

Indigo transaction id : 7e79151c[protected]
Amount debited : 44294 inr
Date :[protected] around 1.30 pm
Passenger names - ajay singh & neha pathania
Booking ref. No. Rg7tnc
Payment mode - net banking

1) our flight from udaipur to bhubaneshwar via hyderabad timings : 15:40/18:10, airline 6e/6916, 6e-785: pnr "cijn8t" was delayed dt:-1 november 2019, and indigo shifted us to another flight from udaipur to delhi @ 6 p. M and next day from delhi to bhubaneshwar around 6 a. M.
Problems we faced :-
1) we were said that we will have hotel stay and transport facility in delhi, despite of asking so many times, kindly share details of hotel, we were assured that " don't worry we will not give 4 or 5 star stay, but we have arranged good hotel for you. But the details will be shared, once you reach delhi.
We reached delhi at 7 p. M and approached the indigo staff, they said they have no information for our stay, and it took them 3:30 hours to get the mail for making arrangement of our stay. After getting the mail it took them another 45 minutes for making arrangement for the cab, at 11:15 they told us that they are shifting us to dlf 14, gurugram at the company guest house, which was 15 kms away from airport, it was shoking for us at it was already 11:30 p. M, when we will reach? When we will have dinner? When we will sleep and than we have to come back as well, so we said it is not practical to just go and come, kindly make arrangement near airport only, they denied and simply said we can't help it and left.
2) i was travelling with my 18 months old kid, no lunch, no dinner, no stay, no convence by indigo.
3) we already had our hotel booked in puri, which amount was lost.
4) cab from bhuwaneshwar to puri was booked which amount was lost
5) at 12 p. M night we booked hotel near airport.
6) mental harassement was there a lot.

These people have no regrets, they can't make other aircraft wait for you for 5 minutes but can spoil your entire day.

Resolution:-
1) my amount of puri hotel and cab should be refunded.
2) my amount of delhi hotel and cab should be given
3) all my eating and beverages expenditure should be given.
4) for all this mental and physical harrasement, strict action to be taken, as 12 midnight in new city for me i. E delhi i have to hire a cab and hotel.

1) our flight from udaipur to bhubaneshwar via hyderabad timings : 15:40/18:10, airline 6e/mire9g: pnr "mire9g" was delayed dt:-1 november 2019, and indigo shifted us to another flight from udaipur to delhi @ 6 p. M and next day from delhi to bhubaneshwar around 6 a. M.
Problems we faced :-
1) we were said that we will have hotel stay and transport facility in delhi, despite of asking so many times, kindly share details of hotel, we were assured that " don't worry we will not give 4 or 5 star stay, but we have arranged good hotel for you. But the details will be shared, once you reach delhi.
We reached delhi at 7 p. M and approached the indigo staff, they said they have no information for our stay, and it took them 3:30 hours to get the mail for making arrangement of our stay. After getting the mail it took them another 45 minutes for making arrangement for the cab, at 11:15 they told us that they are shifting us to dlf 14, gurugram at the company guest house, which was 15 kms away from airport, it was shoking for us at it was already 11:30 p. M, when we will reach? When we will have dinner? When we will sleep and than we have to come back as well, so we said it is not practical to just go and come, kindly make arrangement near airport only, they denied and simply said we can't help it and left.
2) we were three, two senior citizens with me, no lunch, no dinner, no stay, no convence by indigo.
3) we already had our hotel booked in puri, which amount was lost.
4) cab from bhuwaneshwar to puri was booked which amount was lost
5) at 12 p. M night we booked hotel near airport.
6) mental harassement was there a lot.

When we were returning from calcutta to udaipur on 7th november 2019, indigo again gave the same reason of operational issues and delayed our flight 6e-2127 from 1:25 departure to 4 a. M departure. I had my important work which again got mismanged due to indigo poor services.

These people have no regrets, they can't make other aircraft wait for you for 5 minutes but can spoil your entire day.

Resolution:-
1) my amount of puri hotel and cab should be refunded.
2) my amount of delhi hotel and cab should be given
3) all my eating and beverages expenditure should be given.
4) for all this mental and physical harrasement, strict action to be taken, as 12 midnight in new city for me i. E delhi i have to hire a cab and hotel.

I received a text message regarding airport jobs on my cell phone.in that message all the description as well as contact person's phn no. Was given. I called on that number. There was lady divya who picked up the phone and explained me about recruitment process. She told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 1800//- for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by divya. Next day i attained the online test and then she asked me to pay rs. 6500. Next day a lady from indigo took my telephonic interview.
Next day she called me again and asked me to pay rs. 18500/- for offer letter modulation (Refundable). I again deposit that money in the same a/c which was given by divya.in the evening i received offer letter from indigo. Next day i received the call from divya and then she connected the phone o mr. Rohit, who said that he is from the hr department and then i was asked to pay rs. 28500/-. Should i deposit again or is it fake?? Plz help me...

Pnr no efszrp

I deposited two luggage bags in trichy airport with properly locked and pasted sticker from your end.
Inside bag along with clothes i kept my cards pouch contains 3 credit cards and 2 debit cards pouch

When i received luggage at hyderabad airport seal was opened and even stickers were removed and pouch was missing

Immediately visited indigo counter and lodged a complaint and necessary photos were taken

Immediately blocked my cards
Please inspect the thing and let me know how it was happened and what was action and how you are going to justify me

We were traveling from port blair to delhi. The flight got delayed by 45 min and we were told that you will only be left with 30 min to change the connecting flight which will be risky so they provided us with another flight after almost 8hrs of the original flight. My parents were traveling through it who are senior citizens and diabetes and bp patient and an 8hr delay is way too much which i informed them. However when we reached chennai, they had allowed few passengers to board the original connecting flight. I am not getting any response from the staff at the airports or customer service agent or a mail

My apply in airport ground staff job 04-11-19 web site carrer click india then next day calling from delhi i am speak in vanni mob no [protected] airlines department your cv selected for indigo airlines. Your education certificate send the mail id carrer zone. Anushkastl/11outlook.com. Check the my cv after call me you are selected indigo airlines ground staff job your certificate verification 6350 amount deposit this account bank of baroda acc no *8336 and ifsc code barb0khojap name nitesh i am deposit and call me vanni after than ground staff job in 3stage in test first online test in ok 2round telephonic test in indigo airlines hr call me 5qus my answer finish the interview next day 06-11-19 call me vanni talk you selected ground staff job. But you deposit in security deposit amount and tarining pirod amount total 35000 same account deposit. After than my mail coming from confirmation letter but not open.07-11-19 my call for airlines vanni transfer hr department l am speak in mr ajay chauhan mob no[protected] after speaking my mail confirmation letter pls check the letter fake ya original. Pls reply..

Sir,
My complain is that.. Kuch din pahle maine online job apply kiya airport aviation ke liye. Phir mujhe call ayi indigo airline ke tarf se puja sharma ka jinhone bola ki apka cv shortlist hua hai jay prakash narayan international airport patna bihar. Uske liye apko tin interview dena hoga.
1. Online
2. Telephon
3. Faca to face

Uske liye aapko registration fee 2000 & document verification 8650 and epf & esi 16500 and employment agreement&personal details 25057 and offer letter modification & mediclaime 23500 and human resource officer traing needs assessment evluation form 38250 and visa & passport 53450.

Humko se usne 168000 ruppeye liye aur usne hamko soft copy provide ki jisme likha tha ki joining date 25 oct ko tha lekai uske bad mobile nahi pick kar raha hai.

This amount is refund in my account.

Hello

I missed my phone in the aircraft this morning

My flight was from delhi to chennai
6e 5006

2:00 am flight landed at 4:55 am

Have informed the authorities and no action has been taken after several follows ups. Have checked the same with lost and found authorities at delhi and chennai airport. Please help me out.

The phone details are mentioned below

One plus 6t
Black colour

Hi,

My friend recently received some email and call from HR named Vinay Dhir who claims to be the HR for indigo airlines.

For that he has asked for certain amount of money to be deposited as a bin and everything.

Could you please advise if the sent mail and the mailer is office Indigo personal.

Thanks,
Akshay

Below is the mail body of the bond agreement mail.

From: Indigo Airlines
Date: Thu, 7 Nov 2019, 11:00 am
Subject: Bond Agreement Letter
To:
Cc:

Hello Priyanka,

Please find the attached bond paper, kindly sign and return the same.

Note:- kindly submit your remaining payment screenshot of 20k along with signed copy of your bond agreement.

Feel free to reach us in case of any query.

Thanks & Regards

HR Manager

Indigo Airlines

Actually sir baat ye h mene apply kia ta quikr jobs for to mereko msg aaya or mene call krliya unko fr unhone bola telephonic interview hoga or amount pay krna pdega to mene krdiye 2000 fr uske baad ek br or money li 5230 ye b krdia uske baad fr security ke liy wo bhi 5100krdie ab ptani koi jwav nai dera h or sir mere pass sare proofs h smjh ni aari h ab kya kru or ye same bnda ka icard h mere ps bhi

Pnr no-gpllpb
Date of journey -06/11/2019
Fleight no - 6e-2405 from bbsr & 6e-554 from delhi
Name of passenger - ashutosh biswal

My son a student of skuast, srinagar was travelling by above mentioned fligsts, and the flight 6e-554 was cancelled from jammu. The boy was purely new in the town and the flight authority left him without any help and he was moving in the town to get one hotel to stay from 11 am to 3 pm with his capability and which is almost impossible. When i asked to customer care of indigo they replied that they can refund the freight partially and nothing can be done by them. Imagine a new person with out sufficient money with him how precarious the condition prevails. I want the justice from the authority neither i will complain with civil aviation ministry of india.

Dear sir,
I have flight with indigo, flight number is 6e157 (A320) pnr no is ylwrfq from delhi to ahmadabad at 6.30 am i reached airport on time, our nightmare with indigo started from delhi airport. I enter terminal 1 from gate no 6, when i reached counter g, after over an hour when it was our turn we were told for code sharing flights we had to go to counter h, no one or nowhere it was displayed that code sharing flights with the same counter that was told by the airport staff. We were then told our some amount is pending. I still don't understand how did indigo issue tickets if our amount was pending. When i argue for the same to not to pay any pending amount, which was false. Then after few more minutes they told me that you cant proceed, when request him that i need to go ahmadabad its urgent for me but they denied to give boarding pass after continue forced him then they said to paid the 8000 rupees then after they provide me the boarding pass for 11 am but i asked him for confirmation of same then they said they can manage with that amount. One of indigo staff previous told me 14000 for same. I am not only the single person who suffer for same, they are two more person who suffer for same but after receiving cash for that they given to boarding pass, i think this is not good attitude by your staff indigo. Here is my indigo flight detail
Delhi-ahmadabad flight number 6e517 (A320) pnr no ylwrfq.
Ahmadabad-delhi flight number 6e162 (A320) pnr no uj2gjj.

Request you to refund the amount for same.

Regarding delay of indigo flight no. 6e 866 from lucknow to ccu dt. 05 nov 2019.

As per my next itinerary plan from ccu to nanning via kunming (Connecting flight, no. Mu556 dt. 06 nov 2019, 00:35am and mu 5589 dt. 06 nov 2019, 23:20pm) boarding counter closed to cause of delay indigo flight as stated above.

Please tell me who responsible for economic loss and time for this.

Dr. Verma kk
Pnr: zgn3kp
Flinght no. 6e 866
Seat no. 7f

Hy i'm sasha from chennai. I had received a msg from indigo stating that i have been shortlisted for job on 6th nov 2019 morning for a interview held on 16th november and i had to pay rs.8900/- as a confirmation that ill be attending the interview and will be refunded with the same. I had paid the said amount and later i received a call stating that i have been directly appointed and i can join in directly on 16th of november at banglore. And i was asked to pay 50000 towards a bond payment which i refused to. And asking upon the address of the place of interview to be held at chennai i was not responded back with any information to attend the interview and get my refund.

Is there any possible ways for me to get a refund of the amount deposited?

The hr name is vinay dhir
Number [protected]
The account details
A/c holder indigo airlines
A/c no [protected]
Ifsc code punb0027200
Bank name punjab national bank

Document sent to me as confirmation https://recruit-airlineltd.blogspot.com