Jet Airways Complaints & Reviews

Hi There,

I need a response on my refund request ASAP. I tried talking with your customer support 4 times in the last 30 mins and all of them have asked me to be on hold and then disconnected the call. If you care for your customers, let me know the refund status. IRCTC confirmed that the refund has to be given by the jet airways as the flight was canceled by the airline company. The ticket is attached for reference.

The ticket was booked on 17th Nov and the Journey date was 19th. I received an SMS from Jet airways saying my flight has been canceled on 18th Nov.

It has been 40 days already since the ticket was canceled by Jet Airways and i am still following up with different people to get the status on the refund.

Attached are the Ticket and Screenshot of the SMS for reference.

Regards,
Shihab

I had been traveling on jetairways flight -9w 420 from mumbai to combitatore on 26th dec 2018, departure time -17:55, i have not yet received a bag which belonged to me, and it has been more than 24hrs and i'm not getting any proper replies from the jet airways company, my necessary clothes and toiletries have been stuck up in that bag, and i'm suffering with great problems, and the company is least bothered to make any necessary action.

Sir .
This is Mahendra . A two months before one recruitment agency contacted me through the shine.com website .
Shine.com website gives his contact number to me to recruit in job as air ticketing in jet airways airlines.
The recruitment agency agent was said that you want to pay 2000 for registration fee and I was paid it . As well as the conduct the online skill test and telephonic interview and they said you was recruited to jet airways so you want to pay 5600+12800 for company for a security purpose. I was paid it .
Then after two days they said you want to pay 22500 for training purpose and that was also paid by me . After I was asked them when I will recruit they said some date to me and after one month they said that you want to pay 17500 for uniform as well as I was paid .
But I have doubt on them because they aren't lift my calls and switching off their mobiles . So please show kind on me sir . I was excpected that you will take action on them and give my money back . I am the middle class family member so I am asking you to give the money back . The money is borrowed from my father's friend . He was pressures on me . So please kind on me and once check it sir

Dear all,
I have seen various news regarding flight cancellation due to jet airways not providing salary to their employess.
Also, one person had permanent loss of hearing ability due to jet airways.
Bad news about jet airways.
I am very much concerned about my first trip with jet airways and worried for last minute cancellation and not want to be stranded.
I requested them to cancel my ticket and give full refund but they are denying.
Ticket cost is 3400 and cancellation charges are 8400. No logic at all.
Please help me in getting full refund after ticket cancellation.

I had a connecting flight from patna - pune at 1:05 pm on 25th dec. The flight was first delayed to 1:30 and then to 2:30 pm. Due to which my flight to pune had to be rescheduled too.
Even after all this the staff was so rude to the passangers and no courtesy to apologize watsoever. It is highly dissapointed when one pays an hefty sum to travel by your airline only to be treated like this. Totally unacceptable as this is happening for the second time this week to me. Will not recommend jet to anyone!!

Respected madam /sir,
My self brinda.. Actually am looking for tats tym. One lady ia call to my number she is told we are calling from jet airways. Are you looking for job...? And can u register to our company tats payment is 2000.
And am pay to her acc. Then next day am attened one online test after she is told again u will pay to 6200 its for document verification. And am also pay to this amt. After final i will sent to the offer latter ur selected so can u pay 14500 tats amt also am payed..
Again she is told like 22500 this is a final amt ur training and session fees.. But am not pay becoz this is full and full fake... Thats mail id :- hr. [protected]@outlook.com. So dnt belive this acc.. Another mail id:[protected]@india.com

Today, i had to catch a flight at 640am from mum to coimbatore. I had reached airport in time.in a queue for checkin luggage i asked a person handling the queue thrice that i have 640am flight, so should i go ahead of queue and tell the at the counter for boarding pass. Thrice the person mentioned that you will be called shortly by someone to go ahead in the queue. No one came for 15 minutes. After 15 minutes a jet airways lady asks if anyone for coimbatore, i immediately turned up to her. She put me ahead in the queue however even after that it took 10 more minutes for me yo get the boarding pass. So i already wasted my 25 to 30 minutes despite asking several times but no one bothered to hurry up for me for so long.

After that there was huge queue at security wherein also even after requesting i was not being allowed to go ahead in the queue which led to further delay.

I rushed to boarding gate thereafter. The security person name swapnil asked me whether i am for coimbatore flight to which i responded yes. He immediately confirmed to the concerned person at the boarding gate and asked us to rush. By the time we rushed to boarding gate we were informed that we were delayed by 3 minutes as last boarding is only 25 minutes prior to the taking off time. Even after requesting several time to the manager in charge he did not allow me to board the flight and the manager very arrogantly thrashed down my request.

Boarding gate manager mentions i was delayed because of security for which he is not responsible.

Security personell says - he is also not responsible

Jet airways manager says she can't help it because delay is due to security or at boarding get for which she is also not responsible. Despite repeated request the manager did not bother to consider my request.

I and my spouse are regular jetairways customer and we always preferred to fly in jetairways. However, this is the worst experience i have had today with jetairways and the way it has been handles by jet team is completely in ridiculous, unprofessional manner.

I was shocked to have such a misbehaviour especially of manager who could have handled this in a much much better and responsible way. But i was not the only one who was suffering today there were quite a few who also were suffering through this.

I fail to understand how can a people at responsible position working with organisation like jetairways behave in such a rude and unprofessional way with the customers.

I am sure that after this incidence unless i am left with no option i will ever book or recommend anyone jetairways flight.

I seriously have no words. Howmuchever i write will be less today.

Such a sorry state of affairs. I had to waste my precious 11 hours to fly to coimbatore due to 3 minutes delay that too because of inefficiency and mismanagement of jetairways alongwith people at security and boarding gate. I pity jetairways. It was really a "gundaraj" today.

On the top of all, they play a master card to earn additional revenue from victims of jets inefficiency and mismanagement by recovering additional charges for no show and blessing you to provide boarding on next flight which is after 10 hours. Complete chaos!!

Regards,
Prayas jain
[protected]
Pnr - prsrnm

Regarding ground staff requirements in jet air ways.
Frist takened online test
Second is 2000 rs for registration fees
I pad 2000 rs this plz refund my amount
Fake people doing big fake business be aware
Bank account no i pad
Stat bank of india
Satyajeet bhui
Account no
[protected]
Ifsc code_
Sbin0002431
Amount-2000/-

Hello sir/madam, i want to discuss my experience of jet airways, i have booked the flight on 25nov. For 15 dec from delhi to lucknow flight no 9w 753 timing morning 10.30, i am from punjab according to my flight timing me & my wife we reached at airport from punjab, when we reached at airport and stand for flight checj in jetairways person said your flight is cencelled nd you now have to take flight on 2.10, i was surprised for a big brand like jet airways how can they do that without any update with information, without any confirmation, i went to your staff cordinator, but they misbehaved with us, & said its not our problem, beacuse of missed that flight i get loss about 3.5 to 4 lakhs, as i have to join the aution & i hv nt recahed nd cannot get the tender. Its was very embarrasing for me, even a lifetime lesson not to trust on jet airways, even i am sending you notice for this loss from my lawyer. And i also will share my that experiece on social media as i have pages there is thousand of followers. Who will know about your services
Thanks!

Ticket no.:[protected]

1. My flight was scheduled at 12:55pm from new delhi to pune, i reached airport well on time and was in the queue for bag drop (Counter b) at 11:30am.

2. Then, i was being told to do self check in and when i was about to do so, then another jet airways employee asked me to proceed towards counter a around 11:40am stating that they ll issue you a boarding pass.

3. I was in queue waiting for my turn and around 12:05pm as i reached the counter, i was being told that "you are late and we cannot issue you boarding pass now".
Then, jet airways manager there, ms. Upasna told me that they cannot do anything and i'll not be allowed to board the flight at around 12:15pm and after whole lot of arguments, i was being told that i'll be adjusted in 9:00pm flight as all other flights were full. For this also no confirmation was given. At the end, i had to book another ticket from air india.

Staff and miscommunication among staff members, i was not allowed to board that flight even 45 mins prior to the flight timings. Highly irresponsible and casual attitude of your team costed me much inconvenience.

Yesterday ticket has been booked of my and my wife with my child (Less than 2 years). When reached at airport, the jet airways staff told to purchase the ticket of the child which is against the rules of airlines. When the person at least 15 years old with the child there is no charge to pay for the child.

What is the reason???

And why this type of situation has been created at the time of booking??

That situation has been created because to make fear to constomer. And take extra charge to constomer. At that time constomer has to option instead of pay this amount...

This is with regards to my flight on 3rd march 2018 with the following details:

Flight - jet airways 9w973297
Route - delhi to amsterdam
Date - 03/03/2018

When i landed in amsterdam and collected the luggage i could see that the luggage was damaged and completely unusable. Have been trying to get in touch with jet airways to claim for my luggage as expenses but all my complaints have fallen on deaf ears (This happened same day). I discussed this with some of friends recently and then i got to know that i can still complaint and request for the claim.

Please suggest!

Best regards,
Pradeep pandey

Pnr no:jmoukn
Ticket no:[protected]
The flight from mumbai to ahmedabad on 21dec has been cancelled and rebooking done and the ew timings are other convenient to us. Repeated requests made it airline has reuse to help and consider.
Booking is done through ibibo and they also are ready to help us but airline is saying as delay is 1 hour 50 min and not 2 hour (Just short of 10 min) they will not help in this matter.
There is an important function to attend and connecting booking by train is getting disrupted, so asking or this favour.

I came from stuttgart (Germany) to new delhi (India) via paris and mumbai through jet airways and air france flights. While i started my journey in stuttgart i was told by an air france employee during check in that i will receive all my luggage in new delhi which was my final destination. When i reached new delhi i did not receive my luggage. After registration of baggage loss complaint employees of jet airways informed me that i had to collect it in mumbai for custom clearance or it might have been delayed due to short layover time in paris. There was a delay of 2.5 hrs in my first flight because of heavy snowfall in stuttgart. After conversation with mumbai airport they confirmed baggage did not arrive mumbai. Jet airways is not able to locate my baggage neither they are replying my emails and there is no satisfactory reply till now.

For further follow up and information, i also raised a baggage lost complaint through air france airlines and they informed me that luggage was loaded from stuttgart to paris (Air france flight) but jet airways did not collect it for the next flight from paris to mumbai (Jet airways flight) and my luggage is lying somewhere in paris. I have come to india after one year and that is how my vacation has started. There is no reimbursement for emergency purchase no reply of my queries and i am just helpless. I do not know the exact situation but jet airways is not able to trace my baggage. This was the worst experience so far. The staff is very casual and irresponsible.

Flight number: stuttgart to paris (9w 6899) air france
Paris to mumbai (9w 123) jet airways
Mumbai to delhi (9w 339) jet airways

Jet airways file reference number: del9w87696
Jet airways complaint reference number: af448681
Airfrance file reference number: straf18100

Baggage description: violet colored american tourist bag with hard casing.
Baggage weight: 17kgs

Hoping to receive my baggage and left with nothing other then to wait for further updates.

Ranu jain

I was traveling on 17th dec, 2018 with jet airways flight number 9w 497 which was delayed evening and my flight was there from delhi to moscow with aeroflot.
I had checked in 2 luggages at kolkata (One was a stick-4ft size).
At delhi airport i was already delayed for my next flight and i couldn't get my second luggage -4 ft stick,, orange colour pvc pipe with black rubber grip on both side with a sticker named stick mobility.
I sent email to jet airways and my referenceid=[protected].

My baggage was misplaced at the airport on the 16th of december and it has been more than 48 hours and i haven't received any updates on the status of my bags. There is no available info on the web tracker. Please help me out in this situation.
My file reference number is: bom9w42937
And my 2 baggage tags are as follows: dl325649 and dl325650

All my clothes and other important things are inside these bags and i'm stuck without them. I hope jet airways looks into this and resolves this problem fast.

Pnr no hffmnj
Rajesh nimbalkar
Dt 16/12/2018
Flight no 9w654

My self plus two fellow passengers reached at boarding counter no 8
At right time
Boarding counter lady employee took twenty minute to issue boarding pass.
She was tarnishing wrongly orinted boarding pass and wasted more than twenty minutes.
The we went for security and due to heavy rush
We could not reached gate no 54 and five minutes before gate closed.

It is very unfortunate to
Say that we are late due to boarding counter.
Gate number fifty four did not responded properly.
One of passenger is senior lady.
They did not provide battery car.

We are sitting now inside airport
New barding pass for 2.30 nagpur flight.

We should be entertained in a proper way.

But low paid workforce could not understand the seriousness of grievance of passengers.

I booked confirmed ticket on 3 nov 2018, for 3 people (Blr to ajl trvl date 14.12.2018 pnr no. Fachfu). On d-day, two and half hours before departure, the check-in counter duty informed that my ticket was not confirmed.
After slight argument i was again told that there was mis-connection of flight from ghy to azl, so i was denied check-in.
Then i requested for check-in up to guwahati, that was also denied again.
I had no other option, but to cancel ticket and get refunded, followed by many many difficulties of onward travel plus loss of time, loss of money and psychological trauma
To my surprise flight no 9w659 on dt 14.12.2018 was operated as per schedule between blr and ajl
1. Why was i denied check-in of this flight?
2. Why your check-in staff told me pure lie?

Hello,

I am writing to you as i have experienced one of the most worst flight experience i ever had, due to your company. Please read carefully detailed explanations and get back to me if you need more information.

No of people: 2
Final destination: ahmedabad, gujarat, india
Departure airport: bucharest, romania
Transit airports: dubai (Uae) and mumbai (India)

On 7th of december we flew, from bucharest to dubai, with fly dubai, flight no fz1798 and arrived in dubai at 21:15. On 8th of december at 00:35 we had our connection to mumbai, flight no 9w525. We had, practically, 3h and 20 min transit time in dubai airport. With aprox. 1 hour before departure time, the flight was announced as delayed for almost 1h. Nobody from your company was able to explain to passengers why it has been delayed. After that the status of flight had been constantly changed as delayed until departure time was 4:30am, practically 4 hours from normal departure time.

Our next connection from mumbai to ahmedabad was booked on 8th december at 08:35am, flight no 9w2314, which, obviously, had been lost, due to major delay from dubai.
While we were waiting in dubai we have received a message that our flight from mumbai has been rebooked as follows: flight 9w647 from mumbai to new delhi, departure time 10:00am and arriving in delhi at 12:25pm with another connection flight 9w647 leaving delhi at 13:20pm and arriving at ahmedabad at 15:00pm.

So, there we were in mumbai, heading to your customer desk representatives with received message and looking for instructions how to connect to our new flight. As we were speaking with her she said there is no chance to catch the connection in delhi to ahmedabad so we might get stuck in delhi so we asked for the next flight available to ahmedabad which we have been told that is scheduled at 17:30, but after she checked for an available ticket she came up with the answer that that flight is fully booked. So, according with her we were stuck in ahmedabad for on day.in that conditions, we spoke with the person who was suppose to wait us in ahmedabad asking for solution. He told us to enquire for a flight to rajkot and he will handle to book a hotel for us cause it was too late to come and pick us up.
We enquired for such a flight and we have been told that the next flight available was scheduled at 19:30pm, flight no 379, mumbai to rajkot. She managed to find two available tickets for that flight so we booked them.

And, after aprox 26 hours from our departure we arrived on a different airport than initial one with other expenses occurred (I. E. Hotel room, taxi from the airport).

I can confirm one more time that that experience was like a nightmare for us and besides 2 meals in mumbai (Breakfast and lunch) nobody from your company asked us if we need any assistance.

Considering all of these, in conjunction with internationally air flight regulations in case of delays, we believe that we are more than entitled to compensations from your company. Not to mention that we were coming for an important meeting in ahmedabad which had to be canceled and rescheduled for another day (Cause other issues which can not be quantified accordingly).
So we request full refund of flight tickets with your company, and 400 eur compensations for each o[censored]s, for all the other expenses and inconvenience occurred by this situation.

Look forward to receiving an answer from you in a short time.

Regards,
Ovidiu isaia

We travelled from hyderabad to amsterdam with stop-over at mumbai on 08-09 dec 2018. Our baggage was not received at our destination. After one day one of the bags was received at amsterdam and delivered. The second bag is still missing.
The file reference for the baggage is ams9w13134.

It has been 5 days since both klm and jet have not been able to find it and what even more discomforting is the lack of communication....