Jet Airways Complaints & Reviews

TO
MR GOYAL

MG DIR
JET AIRWAYS

It is regrettable to inform that the services form your Airlines is steadily deteriorating
The services offered to Platinum customers are the most pathetic of all

I had asked for change of dates on 4/12, by email ( for a revised schedule in ahm-mum-ahm s sector for 18/12 and 19/12 return) .
There was no response from your service team despite four email reminders.

I was then forced to call on a International line form Dubai on 10/12 and got connected to jasmine, who told me that seat is available on 19/12, but not available on onward sector on 18/12.
I told her clearly that I have requested on 4/12, after checking on site and I should be given a seat or offered an upgrade. Anyway she told she will talk to her senior and revert by 330 pmsame day
AS EXPECTED NO REVERT

Today on 12/12 again I called and spoke to agent who told me that The matter is still pending with the seniors, and he put me on hold for long and then transferred me to the Supervisor.

I finally got to speak to supervisor GARGI - the most inefficient Supervisor you have, she told me that tickets are not available for now seat is available for 18/12 but not for 19/12. Either she or jasmine was lying to me.

after I insisted that I should be given my bookings as I Have sent request on 4/12… eight days ago when seats were available… and now it is the airlines responsibility to give me a confirmed booking .. as they have not reacted.

after 20 minutes of the same call she suddenly claimed that my ticket has been cancelled and refund done….

pleas note : I have not given any request for cancellation
I have not got any mail that my ticket is cancelled and refund processed

i am most disappointed at Your service quality norms at call centre and email centre and your pathetic agent supervisor Gargi.
BTW, this supervisor has some kind of speech problem as she gave multiple pauses of many seconds and this was really irritating as I was calling from Dubai on an International Call
Definitely she is not fit for the JOB.

With such staff no wonder your airlines is going down the drain….

I NEED COMPENSATION OF THE HARASSMENT I HAVE GONE THRU AND CONFIRMED BOOKINGS FOR THE DATES I HAVE DESIRED

VIVEK

I had booked flight on 11 from Nagpur to Mumbai for my ielts exam(12500 fees), I had speaking test at 12:20 pm in Sahil hotel Mumbai central which I could not reach because of 1 hour delay. Also I had part 2 of test on 13th which I could not appear as I missed test on 11th.Also I had booked 2 days hotel stay worth 6000 rs a non refundable amount.And since I had to cancel my return ticket on 13 th from Mumbai to Nagpur, I booked another return ticket today 5000 rs each approximately. Also the stress I was in was uncountable, further travel expenses about 1500rs.Thus it accounted for a total loss of approximately 35000 rs to me because of delay in flight.

I booked the ticket for my brother..
It was an emergency i booked 1 and half hour prior to departure...
Called the customer care and asked to do the web chekin

Customer care executive denied me for no reason

In jetairways terms and conditions its clearly mention we can do web checkin

1 hour prior to departure

My brother missed the flight
Because jetairways customer care executive were not assisted me on time

I complained them immediately
No one were calling me back until i call them
They always saying manager is buzy
He will get back to me no one were respond me on this

Its been 1month my issue is still pending
Its a wrost experience with jet airways

I would have written my comments on twitter and insulted your airline but i thought let me try the feedback format. Please notify me, how to travel with an infant when a itinerary is not provided and web check-in for a mother with baby cannot be done, as taxes have to be paid at check-in? How can i enter the airport? When taxes for adult are taken much in advance, why the same is not done for the infant, it's not like you provide the infant with any benefits, even baby food was not provided inspite of request places in advance & asked 3 times repeatedly on flight. At chennai airport, why didnt your staff take money from me for the infant, i was stopped at mumbai airport as taxes where not paid? And when i said please take the money, the cashier had gone for lunch so my credit card couldn't be swiped & i had to pay cash rs.1581, nobody had change for rs.2000. So, i had to go to a shop to change and provide them the exact amount. At bhopal airport, i had to inform the check in counter to take the taxes for my infant, i was sent me to reservation counter, the agent didnt know how to process the infant boarding??? He called another agent who also didnt know the code for infant bp. After waiting for 20 min, they took rs.3162 + rs.1000 for an international card, he said he would send me the receipt, which i never got. For all i know, your agent stole it.
Overall, in my opinion jetairways has become the worst disorganized, unfriendly for infant travel and mother, infact you want to put the mother travelling with infant in high stress, please explain why do you charge taxes for an infant? Why wasn't the taxes taken from my credit card at the time of booking with adults? Why does'nt your staff know codes to process a simple boarding pass for baby? You are a cheap inefficient airline where staff cheats vulnerable mothers forced to pay at the time of check in who dont even have credit machines. Please expect this on twitter.

Your feedback form on website also doesnt work

Regarding my yatra booking id[protected] and[protected]. (Pnr - tfjoxm & bdiuan) when i booked the tickets it said partially refundable. However now when i am trying to cancel it says 0 amount refundable. How can airline charge fees and taxes without the customer boarding the flight?
I did call the jet customer care but they say the refund amount will be nil in this case if i cancel the flights.

If i don't get the money back then i will go to consumer court and file a case against the airline for the compensation.

Travelling inn 9w0135 to mumbai, employee name is sriraam is inn service to this fight. He is behaving very rude & iill manner to not only me but anyone he is handling.
When i boarded the fight "1. I asked him to straight the seat in front of me with a great irritation on his face said later i ignored it. 2.
Inn a second incident takig to a fellow passenger while we were at guawwati to sit down and not use the wash room with worlds like" abhi thori jaate hain " with same rude face & like handling a pack of herd not as a passenger nothing like person inn a hospitality business should. When i opposed his act asking him to be polite he asked my boarding pass while saying my name and giving threatening look. Saying he knows what to say and how too.
Please take care & don't have such a rude person on board. Thanks

Extreme poor service from jet airways.
Did not load checked in luggage 2 pieces on flight 9w 17 singapore to new delhi on 8 dec.
They asked to fill forms at delhi and promised to send luggage soon. Still
No response or updates even after 36 hrs of flight landing.
I came to attend a marriage function and all my clothes and gifts are inside the luggage.
Lost baggage tag numbers are 9w365497 and 9w365493

Baggage ticket no.3589 9w566705
Flight no: 9w 336
Sector : delhi-mumbai
Date of incident/flight: 1st september, 18
Jp membership no.[protected] gold
Referenceid:[protected]
Dgca complaint no. Bom/ct/121118/15489215

' 'reference id=[protected]' part-6 damage of registered baggage — bom/ct/121118/15489215
From: rajiv jain on mon, 03 dec 2018 11:13:27 add to address bookto: 1 recipient | see details
Dear ashish

Am surprised to learn from appended message that jet airways has chosen to negate my genuine claim on account of non-filing of property irregularity report (Pir) without going in to relevant provisions of carriage of goods by air act, 1972 or merits of my claim like;

1. I had to travel outstation immediately from the airport for an urgent meeting;

2. Claim was notified to jet airways on the best possible opportunity i. E on 1st sep, 2018 itself the date of arrival at mumbai airport and the date of actual loss with photographs of the damaged contents, baggage ticket, boarding pass etc. There was no delay from passenger in notifying the damage as soon as the same became evident to passenger;

3. Since then i was advised by jet airways "that we are in continuous touch with the concerned airport and have been informed them to expedite the case at the earliest".

4. Matter from very beginning was pursued by me with various functionaries of jet airways including their nodal officer

5. Section 18 (1) of carriage of goods by air act, 1972 states"the carrier is liable for damage sustained in the event of the destruction or loss of, or of damage to, any registered luggage or any goods, if the occurrence which caused the damage so sustained took place during the carriage by air."

6. Aforesaid stipulation nowhere provides that if the pir is not filed by customer then carrier is exonerated from any liability in respect to destruction or loss or of damage to any registered luggage;

7. Further section 26 (2) of the said act provides that"in the case of damage, the person entitled to delivery must complain to the carrier forthwith after the discovery of the damage, and, at the latest, within three days from the date of receipt in the case of luggage and seven days from the date of receipt in the case of goods.in the case of delay the complaint must be made at the latest within fourteen days from the date on which the luggage or goods have been placed at his disposal."

In my case complaint was made within a few hours from date of damage against three days provided under section 26 (2) of the act and accordingly i am not guilty of laches in notifying the claim. Mere non-filing of pir does not entitle the carrier to exonerate itself from any/all liability in respect to registered baggage to the extent it fulfills requirement of section 26 (2) of the act

8. Damage relates to gross negligence/dereliction of duty on part of jet airways handing passenger's luggage;

9. Section 23 of carriage of goods by air act, 1972 states that "any provision tending to relieve the carrier of liability or to fix a lower limit than that"which laid down in these rules shall be null and void, but the nullity of any such provision does not involve the nullity of the whole contract which shall remain subject to the provisions of this schedule".

In view of the foregoing you are once again advised to reconsider your position by taking necessary legal advice in the matter

Upon receipt of your final reply i will decide how to move forward in the matter.

Regards
Rajiv jain

Hello
AS i mention i got mail from naukri.[protected]@gmail.com which says that your are selected for Ground staff at Jetairways nagpur Airport then they call me from this number [protected]
(Alok calling from naukri .com) then they take my telephonic interview and then send me a confirmation letter which i attached below please check that and tell me is that true or not because it came from [protected]@jetairways.com so i got surprised and happy so after that they tell me to pay 13 thousand for medical test which are refunded at time of joining so after some time i paid but now no mail nothing received so please tell how get back my money from fraud please sir help me

1st mail from [protected]@jetairways.com

We are pleased to offer you an appointment in our organization as nagpur . We will pay you 3.50L P.A. You will be based in our nagpur office.

You will be on training for an initial period of 25 days, after completing the training you will be working as a Ground Staff. Your transition from trainee to probationer will be based on your appraisal at the end of the period of training.

You are required to agree to the special terms and conditions as described when you come for training.

Employment as per this offer is subject to your being medically fit.

Please sign and return duplicate copy of this letter in token of your acceptance.

Joining Date:- 10th December 2018

HRA Security Cost: - 9599 INR (This amount will be refundable after joining the organization )

Payment Time: - 03th December 2018 before 01:pm

Note: - If this payment will not update by today 01PM your profile will be hold and forwarded another candidate behalf of you then you can’t blame us.

We congratulate you on your appointment and wish you a long and successful career with us. We are confident that your contribution will take us further in our journey towards becoming world leaders. We assure you of our support for your professional development and growth.

Yours Truly,

Jet Airlines

R K Singh HR (HOD)TEAM

2nd mail from Jet Airways

Congratulations being a part of our organization.

As discussed, Please go through trail mail and submit this amount within time frame and send us your account details because we will sent the DD of hole amount including this amount also, This amount will be deposit in Medical officer account so request you to please coordinate with your profile coordinator for new department accounts details .

Medical Date: - 10th December 2018

Designation :- Ground Staff

Training Avenue: - nagpur

IMP CODE: - HIE81847 Batch No:- 07

Training duration: - 25 Days

Would like to inform you this mail is your intent latter so request you to please send back with self-attest.

Now your batch medical process is going on but you’re coming from back door entry that’s why you have to pay nominal amount for this process.

Note:- Would like to inform you company will provide you 35 lacks insurance in training period

Medical & IMP Cost: - 13000 INR (This amount will be Adjustable when you will be getting your medical report and we will provide you rate of interest of this amount also)

Payment Time: - 06th December 2018

Accommodation & Traveling: - Allotted by Jet Airways

Note: - If this payment will not update by 06th December 2018 your profile will be hold and forwarded another candidate behalf of you then you can't blame us.

This is your intimation and offer cum Intent Letter and provides your acceptance on this mail.

Thanks & Regards,

Jet Airways

HR(HOD TEAM)

Without any information jetwares change their flight time. So i miss my flight and i lost my time and money. Jidesh one tvm jetairwys staff shows bad attitude to me. He is not ready to help me.. Never ever i am not going to purchase jetairways.. # airlines. They are really cheating to me.. I need favorable decision from the higher management
. Why jidesh is not helping to me?

I couldn't travel on 17th of September 2018 on your flight Jet Airways (9W-528)from Kochi to Dubai due to an emergency.

.My husband Mr.Mohammed Sanoob has been diagonised with brain tumour medical reports has been attached in this email ..

I need your airline to refund the full amount of Rs 19, 685/- by waiving off fees to cancel the tickets and taxes And I need you to refund the one side fare of Rs 8455/-
Passenger name are mentioned below
Daliya Muhammed (Ticket number :-589-[protected]) PNR - PECYUZ
Muhammed Sehan Maniyattukudy (ticket number. - 589 - [protected]). PNR. -PECYUZ
Mohammed Sanoob (ticket number -589 -[protected]). PNR :- YUHUDX


Bank details
Account Holder :-Daliya Muhammed
Name of bank :-HDFC
Account number:-[protected]
IFSC code :-HDFC0000436

Account Holder:-Mohammed Sanoob
Name of bank:- Axis
Account number:-[protected]
IFSC, :- UTIB0001908

Plz do refund the full full amount or I have to take action against you filing a case ...Reply in mail with quick response about refunding the amount back I will fire of[censored] if you hesitate to respond about getting back the deducted amount
Reply through my mail I'd.:- daliya.[protected]@gmail.com

Contact through my mobile number:-[protected]

Dear sir,

I had my Jet airways' flight No. 9W 557 ticket (Eight Tickets - Scan image is attached) from Dubai To Mumbai dated 2nd Dec 2018 at 00.35. In this eight passengers all are in the age group of 53 years to 70 years.

We all eight passengers reach Dubai airport on 1st Dec 2018 at around 10.00 pm. We went to Jet airways counter for boarding pass at that time we come to know that Jet airways' flight No. 9W 557 timing is change to 2.30 pm from some where in October month.

All o[censored]s were shocked, worried and under stress what to do?

We requested concern officer to arrange our stay for the night till flight timing. But office refuse and said that they are not responsible for this situation. Office was claiming that they had send message for the same to us.

But we did not received any message nor email for the same.

Than officer made an alternative arrangements and transferred our tickets to Dubai-Manglore 9W 0531 - And Manglore to Mumbai 9W 0434.

We reached Manglore in the morning at around 5.30 am

And our next flight for Mumbai was at 11.30 which delayed to 11.55 am.

Whole night we could not sleep and spend around more than 5 hours on Manglore airport.
Photo graph of our condition at Manglore airport is attached. Majority of them are senior citizen.

We all spent whole night in mental agony for no fault o[censored]s. I had senior citizen with me and they suffered a lot.
Give me reason why have you done this without any prior information and harassed us for becoming your costumer.
Give me one reason why should we travel next time with Jet Airways.

I blame Jet Airways for this mental harassment and stress and mental agony we pass through.
How can you change timing of a flight without prior information to your passengers.

Give me reason why I should not go to consumer court for the same.

Regards,

Mahesh

I had booked flight mum chennai on 16th november and cancelled same ticket within 24 hrs i was assured full refund at multiple times from jet airways executives. I was even asked to wait for 7 working days and even dropped an email to [protected]@jetairways.com. But till now no refund of ticket cancelled by me had been received. I once again request jet airways team to immediately look into issue and resolve my grievance

Hi!
On 28th october 2018, i travelled on jetairways 9w0121 from london heathrow terminal 4 to delhi. My british passport number is[protected]. My boarding pass number is seq/173/xupsku and seat number 43a with the scheduled flight at 20.40. At the heathrow airport staff misbehaved me and behaviour was rude. They also charged me £40 for just 3kg overweight and i had requested her politely but she did not listen to me and i paid the money of £40 vide receipt number[protected] vide pnr-xupsku with app code-x55444 and sta[protected] dated[protected] with issued in connection with[protected]. That was unnecessary payment they charged me.
The second incident happened in the flight when they did not provide me a non-veg meal which was specifically written on the ticket when i booked the flight. The attendant came late to me at seat number 43a and told me that food is finished and i was really surprised and told them i have paid full money for the meal also in this ticket and why i am not been provided with the food which i need and lots of arguments were over there. This case was reported in aeroplane log book and attendant was mr piyush kanti and the second assistant was sonal suri. Sonal told me that she has reported this incidence in her complaint book in an aeroplane and she told me to send email to jetairways complaint department for compensation. You can inquire all the incidence from them.
So now it is kindly requested to you i had a really bad experience in this flight and i need maximum compensation of £40 plus £150 for the meal. I hope you will take the action immediately and expedite my case.
My email id is [protected]@yahoo.co. Uk
With regards,
Charanjeet wadhera

Today, my flite was cancelled by the staff for not giving 500 rupees..
Since i am a student.. I did not carry much money and my baggage was not excess.. One of the staff thinks that i need to pay extra 500 for my extra bag which i cannot pay since my sbi atm was blocked and only have 200 in case.
She told me to cancel my flite and she was mean to me and everyone else..
I used to travel with jet and airindia and indigo many times but i have never encounter a human like this before.
I. E bangalore airport staff.
They told me to cancel my flite and get refund but now i cant cancel my flite and so cant get refund either..
I spend almost 10000/- for my tickets.
I hope you can atleast get me a refund since they are the one who make me miss my flite...
Or tell me where to file a further complaint so i can have my refund plus my justice.
The access bag was weight only half kilo which they charge me 500 for and plus resulted to my miss flite..😅

I flew 1st class flt 9w 0115 from heathrow london to goa on the 3 nov.. Via mumbai arr. 4 nov 06:30. Onward flight to goa (Flt.9w0475) i was met by a jet escort on leaving the aircraft in mumbai and told i would have to pay rs 3700/- to use the lounge. When i ask why, i was told the service of the lounge had been withdrawn. The use of this lounge has always been included as part of the price i pay for a first class ticket. I was very unhappy to be told this after a 9 hour flight. I have been flying with jet airways from the uk since they first started international flights 6 years and always been very impressed with the on board service and ground escorts. Four times i have sent a detail letter of what happened and my feelings regarding this incident but i have not even received an acknowledgment of receipt of my letter. If this is the jet airways treat their loyal customers then i will not be booking with them in the future.

I was travelling thr flight no - 9w-312 with ticket no[protected] and[protected] with my colleague on 22/11/18. Unfortunately we missed our flight to due to delay in train. We reached only 06 minutes delay afte counter closing time. After that we were asked to book another flight starting at 22.50pm on the same day from jet airways.
We purchased 02 tickets again @ rs. 25850.00 in flight no — 9w 0304, that is surprisingly high.
Please let me know what is the reason of such abnormal charges taken by jet airways for domestic travelling fom delhi to bombay.
We can never expect such dissatisfaction given by jet airways.
You please reply me at my mail — [protected]@rediffmail.com
Contact-[protected]
Thanks

Flew from paris af 0128. With connecting flight. To goa on jet airways flight.
Cheek in mumbai. Your cheek in steward would not allow 12 kilos of hand baggage as allotted by af. Do you`ll have agreements on (Code sharing flights? The steward on counter 9. Refused any discussion. Wanted us to pay excess baggage. I`m flying back to france on the 18th of january 2019 flight no af 6793 carried out by jet airways. I would not like to encounter the same misunderstanding on the part of your staff. Why was the lady so adamant? In spite of the fact that we had 2 suitcases weighing 20 kilos and we are allowed 23 kilos. Please make an effort to coordinate the information between the code sharing companies, and thus avoiding unwanted harassment to your clients. Thanking you in advance and awaiting a quick reply if at all you do not agree with af then it has to us before departure

Refund our money in full and cancel our itinerary
I am afraid, i will not be able to travel on 17 sep 2018 on your flight jet airways (9w-528) from kochi to dubai due to medicsl emergency.
My son muhammed sehan maniyattukudy and my spouse mohammed sanoob will also have to cancel their trip on the same flight.

I need you airline to refund me the full amount of rs19, 685/- (Pnr:-pecyuz), ticket number:-589-[protected],, 589-[protected]) [by waiving off fees to cancel the tickets and taxes]. And i need you to refund the one side fare of rs8, 455/- (Pnr-yuhudx),, ticket number 589-[protected]) [by waiving off fees to cancel the tickets and taxes.]

Reason for avoiding journey
My husband mr. Sanoob mohammed has been diagonised with brain tumour (Medical reports has been attached in this email). He has been hospitalized at malabar institute of medical sciences, kozhikode.. The hospital does not permit us to travel before getting operated.. We will also have to remain at the hospital for post-operative care.

Pnr and details of ticket
Pnr - pecyuz,, yuhudx

Passenger name :mohammed sanoob (Ticket number:-589-[protected]

Muhammed sehan maniyattukudy (Pnr-pecyuz)
Ticket number - (589-[protected])

Daliya muhammed (Pnr-pecyuz) ticket number - (589-[protected])

Bank details
Account holder:-daliya muhammed

Name of bank :-hdfc

Account number-[protected]

Ifsc code:-hdfc0000436

Account holder :-mohammed sanoob

Name of bank axis

Account number:-[protected]

Dear sir

My mother in law mrs swarn kaur was travelling from singpore to delhi in jetairways on 19th nov, the airlines did not provide meal and and no eatables during 7 hours journey and when i sent mail regarding this to jetairways they were giving 2 different excuses that jetairways has introduced jet bistro from 1st oct 2018 and low cost fare will not have meal to passengers however i replied back to him that tickets were booked prior to this and meal was part of the travel, again jetairways replied back to me that crew member offered the food to passenger however she has denied to accept in that case juices and water was provided to passenger, my mother in law mrs swarn kaur stated despite of so many follows up with crew for meal they said that you are not entitled for meal and even water was given after lot of follow up with crew, such ignorance and negligence are not acceptable by any one,

Refer the mail conversation with jet airways, contents pasted.

Dear sir / madam

The statement itself is contradictory earlier the statement was given that meal was not part of the ticket than how come statement and version got changed that as per crew she has offered meal which passenger denied,

Kindly confirm which one is correct version?

I am extremely sorry to say that none of the crew offered any meal infact passenger requested for a meal and the response was that your meal is not pre booked and was denied to provide the same, no juice etc was provided. I would like to highlight that even water was served in paper glass after multiple reminders,

The statement provided by jetairways and crew member is completely false and incorrect, this is straight away example of negligence,

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
_

From: "guest relations"
To: "induprakash. [protected]@tcs.com"
Date: 11/25/2018 04:38 pm
Subject: fw: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur

"external email. Open with caution"
Dear mr. Singh,

This is with reference to your email.

At the outset, i regret, that our previous communication was not comprehensive enough, as a result of which you gathered an impression that we have not adequately addressed the issues raised by you. May i assure you that we view each guests comment and feedback with all the seriousness, since they enable us enhance our services.

With regards to no meals being served to mrs. Swarn kaur, on 9w 17 from singapore to delhi, please allow me to share, we understand our crew member did offer mrs. Kaur her manifested meal, but the same was denied by her. Since the guests requested for water/tea/juices, hence our crew members did offer her, tea along with cookies. Hence we are concerned to note your feedback.

We hope the above clarifies any misgivings that you may have gathered.

Mr. Singh, despite your experience and your present unhappiness with our service, i do hope we shall be given future opportunities to welcome you on board our flight and restore your full confidence in jet airways services

We thank you for communicating with us and look forward to welcome you and mrs. Kaur onboard jet airways again.

Warm regards

Belinnie dsouza
Guest relations
|jet airways (India) ltd. | kaledonia, 3rd floor | andheri - sahar road | andheri railway station east | mumbai 400 069 | india.
[protected]@jetairways.com| www.jetairways.com


From: induprakash singh [mailto:induprakash. [protected]@tcs.com]
Sent: friday, november 23, 2018 4:57 pm
To: [protected]@jetairways.com; [protected]@jetairways.com; manasi bhatia; deepika poojary
Cc: guest relations
Subject: fw: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

Dear sir's / madam

Request your intervention on this,

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
_

— forwarded by induprakash singh/del/tcs on 11/23/2018 04:55 pm —

From: induprakash singh/del/tcs
To: "guest relations"
Cc: "amit. [protected]@jetairways.com", "cp. [protected]@nic.in", "dgoffice. [protected]@nic.in", "gaurav. [protected]@jetairways.com", "naresh. [protected]@jetairways.com", "[protected]@jetairways.com" [protected]@jetairways.com, "[protected]@jetairways.com" [protected]@jetairways.com, [protected]@gov.in
Date: 11/23/2018 04:50 pm
Subject: re: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

Dear sir / madam

Reference to the earlier mail please find enclosed ticket for mr sukhminder singh fo 20th oct 2018,

- ticket of sukhminder singh dated 20th oct 2018

- ticket of mrs swarn kaur

Please refer to the screen shot of the ticket where is explicitly mentioned regarding the meal and airlines is coming out with unacceptable excuse,

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
_

From: induprakash singh/del/tcs
To: "guest relations"
Date: 11/23/2018 03:29 pm
Subject: re: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

Dear sir / madam

This has been introduced post 12th october 2018 not before that but the ticket was booked much more prior to this. I think the same class was applicable to quantas flight also from melbourne to singapore but they didn’t put such condition that meal is not eligible on your booking.

Another example my father mr sukhminder singh was travelling from same flight on 20th oct and as per my understanding the ticket was booked in same class and crew did not put such conditions and provided meal and drinks.

But this is really strange that you are providing such case and excuse which could not be digested and acceptable.

Such incident need to be taken with consumer forum and social media platform
Regards

Induprakash singh

On 23 november 2018 at 3:19:55 pm ist, guest relations wrote:
"external email. Open with caution"
Dear mr. Singh,

Thank you for contacting jet airways. We refer to your email regarding your travel on flight 9w 17 from singapore to delhi on november 19, 2018.

We are concerned to note your overall disappointment on the handling of your baggage and no meal being offered onboard.

The baggage concerns have been shared with our baggage division and airport team who would respond to you directly.

With regard to the meal, allow me to share with you that currently we have introduced jetbistro, our specially curated buy on board menu, serving on flights within india. You can now choose from delicious vegetarian and non-vegetarian options, including hot meals on select flights and pay using your debit or credit card. Guests who have booked ‘saver’, ‘classic’ or ‘flex’ fare options which include a complimentary meal, will also have the option to buy an additional meal of their choice from jetbistro. We notice that the booking was done in w class (Deal fare), hence the meal was not included. This is effective for any travel post 12th october, 2018.

Thank you for writing to us. We truly value your patronage and look forward to welcoming you and your family on board jet airways flight soon.

Warm regards,
Candida pereira
Guest relations
|jet airways (India) ltd. | kaledonia, 3rd floor | andheri - sahar road | andheri railway station east | mumbai 400069 | india.
[protected]@jetairways.com| www.jetairways.com

From: induprakash singh [mailto:induprakash. [protected]@tcs.com]
Sent: 21 november 2018 11:28
To: guest relations ; jet airways mhb
Cc: amit agarwal ; cp. [protected]@nic.in; dgoffice. [protected]@nic.in; gaurav sahni ; naresh. [protected]@jetairways.com ; neha lall ; ragini chopra ; [protected]@gov.in
Subject: re: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

Dear sir / madam

Today i have received the baggage which was in locked condition but however there are certain things which was broken 4-5 costly show pieces and missing show piece of lord buddha from the frame. 3 clothes missing (Sweat top of my daughter, sweat shirt of myself and track pant) which has been missing from the baggage, there are other gift items as well which was packed and the same has been used by someone since 19th nov - 21st nov 2018 by airline official and their partners.

It is observed that jet airways are no a days indulge in such malpractices by stealing the things from the baggage of the passenger, breaking the things and using the things of passengers from the locked baggage.

Meal was also not provided by the airline to the passenger from singapore to new delhi.

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
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Business solutions
Consulting
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From: "guest relations"
To: "induprakash. [protected]@tcs.com"
Date: 11/21/2018 11:11 am
Subject: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

"external email. Open with caution"
Dear mr. Singh,
We duly acknowledge receipt of your email and thank you for your time in writing to us and sharing your mother-in-law’s experience with regard to the meal and baggage issue.
We assure you of giving it our complete attention to understand and redress your concerns.
This communication is registered under the ref no. Bom/cci/cp/211118/4705285 and it will be our endeavor to revert to you by 23rd nov’18.
May we solicit your patience and support to us till such time.
Sincerely,

Sheryl dsouza
Guest relations

Jet airways (India) ltd. | kaledonia, 3rd floor | andheri - sahar road | andheri railway station east | mumbai 400 069 | india.
[protected]@jetairways.com| www.jetairways.com


From: induprakash singh
Date: 20 november 2018 at 9:21:18 pm ist
To: "[protected]@jetairways.com"
Cc: "amit. [protected]@jetairways.com", "gaurav. [protected]@jetairways.com", "[protected]@jetairways.com", "[protected]@jetairways.com", "naresh. [protected]@jetairways.com", "dgoffice. [protected]@nic.in", "cp. [protected]@nic.in"
Subject: re: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

This is really strange that even after escalating to the highest level the things are being taken casually.
There are certain important things and delay in delivery might lead to compensation from airlines on their negligence.

Such attitude of yours doesn’t work and will post it on social media platform.
One more thing i would like to put it here that the passenger was not even served with meal from singapore to delhi and the crew has communicated that you do not have prebooked meal due to this meal can’t be served.
I am sure that passenger was travelling by jet airways not by spicejet.

Regards
Induprakash singh

On 20 november 2018 at 5:29:05 pm ist, induprakash singh wrote:
Dear sir / madam

Your positive and early response is highly appreciated.

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
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Induprakash singh — 11/20/2018 04:03:47 pm — hi with reference to the trail mail i would request you to kindly deliver the bag at my below given

From: induprakash singh/del/tcs
To: [protected]@jetairways.com
Cc: amit. [protected]@jetairways.com, gaurav. [protected]@jetairways.com, [protected]@jetairways.com, [protected]@jetairways.com
Date: 11/20/2018 04:03 pm
Subject: re: #personal#: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

Hi
With reference to the trail mail i would request you to kindly deliver the bag at my below given address,
Delivery address :
Swarn kaur c/0 mr induprakash singh
Tower no b-6, flat no -801, cherry county society techzone iv gh05 near ek murti chowk
Greater noida west (Noida extension) gautam buddh nagar uttar pradesh 201306

We have been waiting since yesterday night and we were assured that our baggage will reach by today morning at kalkaji somewhere airlines did not keep their commitment and there is delay at the end of the airline, there are other important engagements and due to this person cannot be remain sitted at home just to collect the bag,
I tried reaching on the no — [protected] through voice call and sms from which mrs swarn kaur received the call and was informed that the baggage will be delivered to the address by today eod,

Request your support and help on this and for security purpose passport and other documents can be verified at noida address
Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
_

Induprakash singh — 11/20/2018 11:18:56 am — dear sir / madam this is with the reference to the baggage loss of my mother in law mrs swarn kaur

From: induprakash singh/del/tcs
To: [protected]@jetairways.com
Cc: [protected]@jetairways.com, [protected]@jetairways.com, gaurav. [protected]@jetairways.com, amit. [protected]@jetairways.com
Date: 11/20/2018 11:18 am
Subject: #personal#: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur

Dear sir / madam
This is with the reference to the baggage loss of my mother in law mrs swarn kaur who was travelling from melbourne to singapore in q35 and singapore to new delhi in jet airways 9w 17 on 19th november, after alighting from the flight mrs swarn kaur baggage was missing at conveyor belt.

However the officials of jetairways at airport communicated that there are some more similar bags and another passenger has picked the bag of mrs swarn kaur and taken with him, the officials were unable to trace him to find out the baggage of mrs swarn kaur.

Request you to kindly update on the same and when the baggage will be handed over to mrs swarn kaur, ensure that all valueables are available and the bag is unlocked, there are many costly and branded items available in the bag and should not be misplaced or misused.
Please find the attached scan copy of report, boarding pass and parking slip at igi airport

(See attached file: 2164_001. Pdf)
Due to this i have to spend more time in parking and spent unnecessary and unwanted money and time due to negligence of airlines people,

Please respond and act on this asap to avoid any legal proceedings,

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
_

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Confidentiality / disclaimer notice : the information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of jet airways. Jet airways (India) ltd. Http://www.jetairways.com

Confidentiality / disclaimer notice : the information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of jet airways. Jet airways (India) ltd. Http://www.jetairways.com