OYO Rooms Complaints & Reviews

My paid booking on OYO was cancelled 1 day before start date of booking as per OYO policy. The app says that cancellation is as per OYO refund policy and full refund has been initiated. It has been more that 14 days and the money has not been received yet. All attempts at contacting OYO have failed as the IVR doesn't provide any information and customer service always redirects to IVR . Bank says refund has not been initiated by merchant....

I booked OYO room on June 5th and Hotel asked for extra charges and I called OYO customer care and got guidelines asked to pay at the hotel then will get the refund in 48hrs after checkout. After 1 month also there is no reply. Please refer the attachment...

I had paid extra cash amount to oyo property as property manager denied for check in he had some terrif isuue, for check in after asking by oyo agent I paid to property manager as agent said we will refund you that extra amount on checkout, even after 15 working days my refund is not received, I have call to service team so many times I have send them so many emails but still can't resolve my refund issue...

I pre booked an oyo room on 23/06/2022 in Nagpur through oyo app, but when i reached the hotel they asked for extra money to stay. Immediately i called customer care of oyo and they told me to pay the extra bill for now and later i was assured by them that the extra amount will be refunded within 7-14 days. After checkout i raised a complaint by calling customer care. they initiated the refund process as i was told after sending them my bank...

This information isbregarding my booking the hotle manager denied the chack in as according to him i booked the room online in very cheap price which was not what he charge ofline so the costomer care girl of oyo talked to him and she told me to give him the extra amount that is is asking oyo will refund you your money back 1240 which you are giving extra in cash and ye emailed me the same thats why i paid him the money and after checkout...

Hi Murali Krishna, Due to unavoidable circumstances, we need to change* your booking Y1NU5465 to another hotel.
Click on https://oyo.ac/oKcbZfL to select new hotel. We're sorry for inconvenience caused.

For any concern, click https://oyo.ac/FQfbZgo.

Thanks for choosing OYO.

The above i received was on after 1 day of my booking . This how worst the oyo is .
I booked the hotel in...

We booked an OYO in Mumbai The Property manager denied us to give a room by asking amount extra to be paid by us . I called Customer care they said total refund will be initiated for 2445 they send 445 and remaining 2000 is pending till now i didnt get my refund they said we have initiated the refund but i didnt get today is 15th July and my refund was initiated on 18th june
Booking ID RLJH1014...

I booked a room in Hyderabad for 1 week with cost 600 per day and in oyo they asked to pay an advance amount of 1300 and pay remaining 2900 at hotel with Booking Details (ID: P4KI6230) . When I reached the hotel the manager told to pay a amount of 8096Rs i was shocked and tried to call to oyo its not connected for 3 to 4 times after trying so many times i am able to reach them and they called my booking and said that advance payment will...

Sir,
I booked a room through oyo app in the month of May (24/05/2022). For which I paid Rs 549 on OYO APP itself.
But I was charged an additional 1000 rupees at the hotel, for which I lodged a complaint with the service team of oyo. And I provided all the details to them (include extra payment recipet) from which I was told that I will get my refund in 7 to 14 days, for which I have not received the response yet And today it...

Fist time i contacted the oyo rep for booking for hotel arun cottage on courtallam on check-in 15/07/22 and check out 17/07/22 time is wrong so i closed the booking by cancelled the booking i got the payment and second time booking rep said wait for 45 min then rep said please contact back again i made a call to oyo again they let me wait to 55 min then say technical issue come back again called to book again book but his time rep agree for...

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings - QFQA4200

The issue that I have experienced was: I had booked OYO Hotel Noida Saffron International from the OYO app. My check in date was 1st July 2022 and check out date was 3rd July 2022. On arrival at the hotel I was told that the said booking is invalid as the hotel is not providing services/has shut down its services from...

On 12th July i placed an booking by calling customer service they asked me to pay 604 online i paid they also confirmed the booking. I went to hotel and showed the booking information. They said they never have this kind of booking id in their side and they have a different one in my name and payment also is not made in that booking if which the hotel has. I called the customer service and property manager talked in oyo app the status of...

I pre booked a room on 23/06/22 in haridwar, but when i reach at the hotel they ask for extra money after that i call the customer service they told me to pay the extra amount and told me they will refund the amount . They raised a ticket regarding this but until today i didn't received any money, even when i called at Oyo, customer service they just put my call on hold for 15 mins for transferring the call to other department after that...

Tried to make a booking for Rooms on July 1st. Payment of Rs 1698/- was done on google pay. However, no Oyo booking id got generated. Called the Oyo customer service help. They either asked for a booking id which never was generated or told me that they would connect me to the service section or another department, and the connection never happened. It's been 14 days now and I would have called all the possible customer care numbers as many...

I raised this issue 5 days back and more than 72 hrs+ have passed already from last interaction, but still there is no update from oyo teams. I want to know the status of my ticket, Oyo rooms customer care is not picking up my number as well, I haven't got any call or response from oyo teams regarding my issue. Someone posed as oyo and scammed me for Rs 26000. It is the responsibility of OYO to maintain the integrity of customers.
It...

Hi,
I had made a booking on 05-May 2022 for staying at Capital O 85404 Royal Splendid between May5 -May6 and made payment through Paytm wallet for Rs 679.
But I didn't get the booking accepted & booking ID didn't get generated but the amount had got debited. I re-booked for the same day through another payment mode and booking got confirmed.
To recover the amount made for first booking, I had contacted customer care...

I was charged higher than the booking amount after calling oyo customer care no. They said to pay the higher amount at the hotel and after checkout they will provide refund and as said after chechout i called to there customer care no. And they initiated my refund amount which is of 900 rs on[protected]. They said it will take 7-14 days but still no refund has provided by them even no one is answering on customer care no. They are disconnecting...

I have Booked one Room at Lucknow as mentioned Below.
On reaching Hotel at 9 PM they told all on line booking are cancelled because of low price.
I tried to contact OYO / Booking b.com but not connected as 10 digit PNR number is not updated in Tele Logger.
i have paid one day charge as updated by link
The details are Below
Dear Davesh Sahay Srivastava

Here are your Booking Details
__________________________________________________________________br...

I recently booked a hotel through OYO with booking id JQ6M1669 . I paid amount for my stay in advance before my check-in . But when I reached the hotel the property manager denied me check-in. He told me that your booking is not valid as you need to pay extra amount apart from the total amount that I have already paid....

I recently booked a hotel through OYO with booking id FX486697. I paid total amount for my stay in advance before my check-in via the OYO app. But when I reached the hotel the property manager denied me check-in. He told me that your booking is not valid as you need to pay extra amount apart from the total amount that I have already paid via the app. I tried calling the OYO customer care regarding the same and tried to shift to some other...