OYO Rooms Complaints & Reviews

I had one booking for that i had already paid online while booking, after reaching hotel they charged extra for room and after check out they charged for breakfast but in my booking breakfast was complementary.
i mailed the same thing to Oyo with payment proof after that they crossed verified the same many times after that the decided to refund my extra money which had been charged by hotel in wrong way. They said the amount will be sent within 7 to 14 days in your bank account. today is 17th day and they are not responding my mails and calls as well.

Hello -

I cancelled my booking with oyo rooms and have a refund pending in the amount of rs 1106/-

The status on oyo says that the refund is successful but i haven’t received any money in my bank account. Tried calling their customer service but the ivr machine simply hangs up after saying your refund is complete.

My booking details are -

Booking id: XVB81402
Check-in - 25th July 2020
Check-out - 28th July 2022
Booking status - cancelled

Please help.

Thanks,
Himanshu Dubey

I have booked a hotel for 15th July to 17th July but later got message from Oyo that room is not available. I got message that we shall get full refund. But, i only got a mere refund. I want my full refund. They didn't even responding to calls or anything Check the screenshot for reference.

I have done a room booking through Booking.com via Confirmation no. [protected]. I am really shocked to see your mail dated 13th July to my mail id [protected]@rediffmail.com that you have sent a request for rating my stay at Townhouse 715 Hotel DJ Grand in Tirupati where I have not stayed. But I have paid 50% advance i.e. Rs.4, 118/- on 5th July through my HDFC credit card for two rooms for two days (i.e. from 8th July to 10th July). As I got a mail from Booking.com on 25th June that the booking will be confirmed if I pay part 50% or full 100% payment before reaching at hotel, so I paid 50% payment. I tried to contact many times to the property, but all in vain. Finally I reached at Tirupati on 8th July with my parents and started calling OYO call center to understand whether my booking is confirmed or not and also to understand the land mark of the said hotel where booking is done. However I came to know that the property is sold out from your customer care person and I didn't have any choice to move another hotel without help of OYO or Booking.com.

You didn't have any courtesy to refund my money and sending me this type of mail for rating you without providing any service to your customer. Now I understand that how your organization is working without knowing ground reality.

Please arrange to send me back my money with interest as I took pain while I was carrying my parents from one hotel to another in Tirupati during rainy season.

Regards,

Manoj Kumar Padhy

I'd booked a hotel, but when I reached the premises, the electricity phase was out and I was asked to find another hotel. The OYO customer care assisted me in finding the nearest hotel and asked me to pay 2100 /- extra and assured that this amount will be refunded within 10-15 days. I also have a written confirmation from them via their official email ID and also have the phone recording. PLEASE have them refund me my money, as this breaks trust and is a very unfair and unjust practice.

My OYO Booked ID is Y6UG8893 in case you need it for reference, and [protected]@oyosupport.com was their Official email ID, where all communication pertaining to the refunds happened.

Hello my name is Akash Demani, I had booked a room on 4th july from oyo room application oyo townhouse 601 in hyderabad.
I had booked a hotel room from 13th July 2022 to 15th July 2022, but when I called at the hotel, the hotel manager refused to check in and asked for extra money when I said that I will complain then the manager said that do whatever you want to do.

RCA FORMAT FOR REFUND/WAIVERS

Ticket ID: [protected]
Booking ID: GB3W0488
Check-in (dd-mm-yyyy): 05/06/2022
Check-out (dd-mm-yyyy): 07/06/2022
OYO ID: HYD468
Booking Creation Source: OYO
Booking Status: Checked Out
Property Name: OYO 6664 Ritesh Grand
Property Code: 6664
Was the request raised within 48hrs (Yes/No): Yes
Cancellation or modification date on which it was requested: 06/06/2022
Payment Mode: Paytm
Amt. to be refunded: 3099.0
Total Payment made by the Guest:3099.0
Reason for refund: Low Tariff
Dispute Id: 859737
Was the validation done from the PM/Stock (Yes/No):
Refund Policy: as per OYO policy
Refund Mode: NEFT
Dispute Adjusted (Yes/No):
Approved by Designation: TL
Approved by Name: Maria

The page speaks for itself amount not refunded by OYO They took double payment for the stay.
The Oyo did not allow my elderly mother to continue stay .
And I have done nearly 40calls to them.
They keep you on wait from minimum 10 mins to 1 hr after which I got this page.
Nearly a month no refund done.

I placed a booking at oyo on 15th july 2022 for 2 nights but at the time of payment which I made through paytm it got credited to oyo's merchant but not showing in oyo app ..I called 100 times to customer support none of them helped ...my transaction is successful..

Please Dont Play with me i am poor waiting for refund since a month pls refund the amount Booking Id RLJH1014 . Dont make Frauds Oyo please refund my 2000

I had checked in to the property on 15th july 2022. I was denied check in using the oyo app. Instead I had to pay the amount using UPI. Therefore I had to cancel the booking from app. Since it was not my fault, I need the full refund of amount. booking Id VY9Z1510

I booked and paid online for the stay at OYO 82788 Hotel knight view but was denied check in saying that they no longer accept payment via OYO as online booking is cheaper and isn't profitable to them. They denied giving the room even though I had paid at the time of booking only and no such thing was mentioned then. The manager instead of being helping, talked inappropriately with us and even when we made him talk with the customer care for getting a room as it was available, he completely denied and talked inappropriately with them as well even after knowing that it was a non refundable booking of amount ₹499. I thereby request you to kindly refund me my amount as there was no fault of mine in between the misunderstanding of Hotel and OYO.
Booking ID- C3Q93754
UPI TRANSACTION ID[protected]
Mobile no-[protected]

Hotel takes me extra amount and after given all bill to oyo they told me within 14days you will receive refund but still refund is not received and now they cant contact to me and they not given me any response over Twitter. My booking id is OVCE1273. And mobile number is [protected]. Please do the needful

I booked and paid online for the stay at OYO 78404 DS guest house but was denied check in saying that they no longer accept payment via OYO as online booking is cheaper and isn't profitable to them. They denied giving the room even though I had paid at the time of booking only and no such thing was mentioned then. The manager instead of being helping, talked inappropriately and arguing with us and even when we made him talk with the customer care for refund but they completely denied and talked inappropriately with them as well even after knowing that it was a non refundable booking of amount ₹624I thereby request you to kindly refund me my amount as there was no fault of mine in between the misunderstanding of Hotel and OYO.
Booking ID- IFN57060

I have booked a oyo in Ranchi for 30 june -1 july. Booking id - L66I7409
Amount -1416
The hotel charged me extra Rs500 and they promised me to refund it in 7-14 days
Now It's already been 15 days.. Neither they provided me my refund. Nor they are accepting call in their so called helpline..
Oyo did not provide me refund
and no reference number. So I can't contact my bank.
Please help me to get my refund.
Very very bad customer experience.

I made a transaction for booking a hotel via oyo rooms on 15th july 2022 with transaction amount of 436/- (436 from Paytm payments banks from Paytm ). I cancelled the booking on the same date (15th july 2022) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and Paytm again and again without any worthy results.

I booked an Oyo hotel and paid online after that when I reached hotel the person at reception charged me 600 extra and said you will get this money in Oyo wallet ...since I paid online I can't cancel as I won't get refund and now I had to pay 600 extra it's wrong strategy ...you are cheating your costumers ...and the money I got in Oyo wallet is of no use as it shows this money is not applicable on this property likewise...so Oyo fooled me and charged 600 extra ...very disappointed ...and you people give us no option to contact you ...very intelligent idea of yours ...now don't reply on this complain as hello Savita we tried to call you but didn't connected kindly give another number please bcoz all your tactics are very transparent now ...thank you ...no hope of justice

I Mr.Sani Pandit booked two room on 12 July 2022 at Capital O 14174 Good Luck Residency Hotel, House no 110 Hatigaon Bhetapara Road Guwahati Assam with booking Id#VJ648024 with advance payment of Rs. 1331. Later on the Hotel owner canceled my booking stating too less amount to be booked. I then called the oyo call center, on the same date they assured me that they have processed a refund from their end. But I have not received any refund no the oyo app is showing any refund status. I TRIED CALLING MANY THIMES TO OYO showing busy busy past 3 days.

On 11 th of July I Booked A Oyo with booking id DVJS6311 in my number[protected], When I approached the oyo for check in I was denied check in as the hotel owner said that the tarriff is not acceptable and i wad in roads and when I demanded a refund, i was only given 50 INR, I had a lot of losses that night and the following day because of oyo, oyo needs to compensate and give my money back

I have book an oyo on 19th june against the booking ID : UGB65353 . When i reached their, rooms were not available due to construction and they didn't allot the rooms. Your oyo executive tried to make another arrangement for the stay at that time but was unsuccessful so he initiated refund process. Now its been more than 14 days no refund was initiated. I am attaching down the mail provided by your executive for the redund he was to process. I tried calling to the customer care but they were repeatedly passing the calls to service care and after that also they didn't respond . Worst customer service . I want my refund soon please

My paid booking on OYO was cancelled 1 day before start date of booking as per OYO policy. The app says that cancellation is as per OYO refund policy and full refund has been initiated. It has been more that 14 days and the money has not been received yet. All attempts at contacting OYO have failed as the IVR doesn't provide any information and customer service always redirects to IVR . Bank says refund has not been initiated by merchant.
Status shown on App. Is FALSE!
...
Booking ID : K1UK0260
Refund Status:Success
Refund of INR 2302.0 successfully transferred
Refund Reason: Refund within OYO Policy