People-Group / People Interactive India Complaints & Reviews

Hi, This is my very bad experience about Shaadi.com and it is really big cheater company where people are joining with hope but lose money, time and hope. I was the paid member and i had more contact remaining and when tried to use, they are having some restriction that within 24 hrs you can only see 0 member. I had remaining appx 80-90 members and use 30-35 members. When I asked to give chance then he denied and told that at the time of payment, you have accepted my condition. The condition was hidden and not looking openly. These people and company cheated me and I don't have any way to get it. Now, my id has been expired and not having to see even i had remaining contact to see which I had paid money. My Id has been expired 1st Oct 2015. Due to that restriction, not used my contact. Requested but declined at the same time when I was a member and few date was remaining. My mobile number is [protected] and Shaadi.com Id is SH35778412. I used other Metromonial site and paid them but this fraud is happening first time. If I paid money for contact details suppose to 125 then I should have rights to see it at least till paid member ship not that you will not give me rights and will put some hidden agreement and when customer ask then you will show agreement and will ask to see click small link then read it. This is the cheating and thinking that we can break the law and use it. Please help me if you can and please let me know what should we do. Regards, Tanveer

Hi, I purchased two product in two time from Shaadi.com. I post this marriage add in favour of me sister. First time was Diamond package and the recent one also similar like that. None of this product help me at all. NO good recommendation, no beneficial. When I try book a complain in Shaadi.com Customer care. They always start making marketing and push to purchases better product. However they are not concern about the product which they sold to me. I am highly disappointment after your service. Kind Regards, Siddhartha Sanyal sidds.[protected]@yahoo.co.uk (Shaadi.com ID)

I have made a profile in Shaadi.com NO SH 21955329
Profile was blocked on 12/10/2015 and certain documents were asked to submit for verification.
During the period from 12/10/15 to 14/10/15, I have submitted further copies of the documents but still they have kept them under screening,
My package is going to expire today on 15/10/15 and I think they are doing this just want of money in terms of renewal of the package.There was 100 nos of phone which can be viewed but approx. 50 out of them are still pending and also they have restricted views upto 10 numbers per day.
As such their intention is clear and this type of cheating with the customers is unjustified.
Anjali Tiwari

Hi I started talking to a lady named Shilpa Jobanputra back in July 2015 over time we got to know each other, and got on very well. I even went to Kenya to meet her in person we discussed marriage and she agreed. After returning back to my home country she was all lovey dovey for a week then suddenly disappeared, never answered my calls did not reply to messages on whatsapp. Without a valid reason. If any of you guys do come across her please do not interact she is a player and has no interest in marriage. She has very convincing stories about getting robbed and also stories about the way her mother treats her. I am an honest and true person this woman took me for granted and abused my trust and respect. I don't want it to happen to anyone else. She is also on Facebook but hardly updates her profile. Details Name Shilpa Jobanputra DOB 21/07/1981 Lives in Nairobi Kenya

I paid Ra 30250 for VIP Shadi vide receipt no nz/Pun/jld 0165dated16/09/2015 I was not satisfied by the proposals being sent so I requested for refund now their behaviour is also changed which is not good for this industry Regards. Ashok Joshi.[protected]

If you have had a bad experience with shaadi.com and have been asked to submit personal documents which were not asked for when you paid then you should have every reason to get pissed off.

Join banshaadi.com and help me getting this site taken down and the directors jailed for fraud till they refund all our monies....

Beware of this company. They first charge you money and then take down your profiles forcing you to create other profiles. They do this with profiles who have lots of interests/contacts and the only way to reconnect with those contacts would be to pay up again and create another profile.

***I am planning to take them to court for fraud and invasion of privacy. Anyone who has had his/her profile suspended arbitrarily even though you have submitted full ID proof is welcome to join me in this pursuit*******

Here is the full chat transcript with their support staff


Critical Incident Desk
Customer support
👍👎
Dino
Unable to login
Chat started
Deean joined the chat
Deean
Welcome to Shaadi.com chat support.
Hi Dino.
Dino
Hi, I am not able to login
My email is ...
Deean
I would be glad to help you with your concern.
Thank you.
Please allow me a minute while I check your profile.
Thank you for your patience.
We have our concerned team working on your profile.
Dino
can you transfer me to them
Deean
May I transfer your chat, they will be able to assist you further?
Yes.
Please allow me a minute while I transfer.
Critical Incident Desk joined the chat
Deean left the chat
Dino
Hello Critical Incident Desk
Critical Incident Desk
Hello Mr Dino. Welcome to Shaadi.com Critical Incident Desk and I am Pavan.Kindly allow me a moment while I check your query.
Thank you for your patience.
Sorry to keep you awaiting for long time.
Dino
ok
Critical Incident Desk
Mr Dino, As I have checked that your profile has been taken offline for routine verification, hence request you to please help us with your ID, education and profession proof.
Dino
I have already sent you the ID proof yesterday
and who are you to be asking my education and profession proof?
what is your number
Critical Incident Desk
I have verified your ID, Thank you for your cooperation, our system has flagged us that you were having multiple profile on shaadi.com, with same photo but different details.
You cannot create more than one profile of the same person on Shaadi.com.
We at Shaadi do not allow multiple registrations and request you to not create multiple profiles.
Dino
What registrations? You have done the same with all past accounts I created. You charge money then deactivate profiles even after proff of ID is submitted
Why?
I can tell you all the emails used in the past. You arbitrarily close down those accounts and now you are telling me they are still active?
Critical Incident Desk
As we all know that shaadi.com is an pure matrimonial site, we strive too ensure that all details mentioned in profile are correct.
Dino
I let you walk away everytime but this time I will take you to task. You need to explain to me why do you keep taking down profiles even though you are given full ID proof
who are you to get into the business of verifying details beyond ID??? How dare you
Critical Incident Desk
Mr Dino I am not telling that all thos e profiles are still active, however you have created multiple profiles earlier with different details.
Dino
yes and what am I supposed to do when you take down profiles?
why are you telling me this?
you are accusing me of falsifying information? and my question is who are you to get into all that?
I have provided ID proof on all occasions
once I gace you passport copy another time I gave you Driver license
and another time I gave you my council tax bill
Just so you know that I am taking a copy of this whole chat and you can rest assured that it will be lodged on all social media forums to highlight your scam and robin hood attitude
but before that you need to confirm what you are going to do about this.
I have told you that I have already given you the ID proof
and I REFUSE to give you any more information. You can suspend the profile but then I will need refund for the balance
you have ripped me off multiple times before too and this time I will not let you go scotfree
you charge me money
and then you do this 'routine verification' where you take profile off midway
and do not respond to ID proofs being submitted
even now you were not aware that I have already submitted proof of ID. you only realized that after I told you so
Critical Incident Desk
Mr Dino, As I can check that your profile was deactivated by the system, as there was no access to your profile for a long time, however, when you have created a new profile you have updated the same photo, but details mentioned in profile were different and even you also agree that shaadi is a serious discussion, hence details updated in the profile should be correct to maintain the trust of the member, if you falsify your details it will be a bad impression on other members.
Dino
which details are incorrect.
and how DARE you accuse me of this
SHOW ME which details are incorrect and why you think it amounts to 'FALSIFYING' information
I am keen to let this chat circulate around the whole world and have all the people and members see your stupidity
Please answer my question above
I have put on my timer in the laptop and am keeping track of the time you are taking to reply
just so you know
Critical Incident Desk
I regret Mr Dino, please allow me a minute while I check the details and revert you.
Dino
I am super keen to understand who have given you the authority to poke your nose into other people's affairs and muck about with their profiles even though they have paid you in full and submitted all proof of legal identity etc.
you are being called a scam on social media - http://www.consumercomplaints.in/complaints/shaadicom-c155871.html
and I am going to use this chat with you to get your side of the story as to why you should not be called as a fraud, scamster site
and banned
Critical Incident Desk
Mr Dino, As I can checked that you have shared different name and education in multiple profile, hence we need to verify the same.
Dino
WHO ARE YOU to ask me all this? You have been given proof of ID on all occasions isnt it?
The photo on profile looks like the photo on ID proof or not?
and show me record of what emails you sent out to each earlier profile and when
I submitted ID Proofs EVERYTIME you deactivated profile
Critical Incident Desk
The reason you have been asked to verify these details is because you have shared different details in multiple profile as I have mentioned earlier, we do have members who have send us these documents and we have verified the details from same, and it's safe and secured with us, You can be rest assured that we take utmost care of the documents and ensure it does not fall into any third party agencies.
Dino
What the hell do you think would be my reason for sharing personal details with a scam site like yours? That is something for the party I engage with to verify
who has given you that role?
and if so why do you not ask for these details before accepting money?
Critical Incident Desk
I do understand and wish I could help you with it. But this verification check is is a necessary process we follow to validate profile details and hence I can only activate your profile after verifying the details from the documents sent by you, please consider this as my final response.
Dino
No way this is final. I REFUSE to share any more personal details with you
And if you suspend profile I need a refund
That is MY final response
Critical Incident Desk
During the time of registration you yourself have accepted the terms, wherein it was mentioned that you might be asked to help us with required documents for verification at any point of time
Dino
what are the required documents?
where do you define that
Critical Incident Desk
I apologize but refund wont be possible as we have a set criteria for refund
Dino
of course not. Coz you are a scam
so here is how we are ending this
Critical Incident Desk
If you have sent at least 10 Interests to members who have not filtered you AND you dont have a single Accept WITHIN the first 30 days of becoming a Premium Member, we will refund your entire fee, no questions asked!
Please refer to our Terms o[censored]se http://www.shaadi.com/shaadi-info/index/terms
Refer to point 6C
Dino
you are arbitrarily poking your nose into my personal affairs and asking me to share all sorts of personal documents which I REFUSE to
you are also not able to SPECIFY exactly which documents you require at the time of registration
and you just go ahead and accept money and then refuse to refund
Fine. I have taken your final answer
now you will see the answers you get on the web
and consumer complaint forums

**** End of transcript*****

I am a premium plus member since almost 1 and half year now. You are asking me to upload my details now (account on hold), when talks are about to be final. Cant upload the proof till 1 month, I am out of state and you have blocked account access. My questions: 1. What were you doing till 1 and half year ? 2. Why didn't you asked for verification before eating my money for premium plus fees? 3. My premium period is ongoing, and I cant access account, that means my money is going wasted? 4. Why should I trust you for having my confidential proofs. I own an SEO company, and will do my best to make your ratings down. Furthermore, I will sue you in consumer court if issue is not solved as I have all the proofs of payment I made to your site, screenshot of blocked login page, and lots of other proofs to get you nailed down. For anyone reading this: Shaddi.com http://www.shaddi.com is scam, they ask for bank details, residence info, contact number, and ID proof in middle of paid membership, totally non-justifiable behavior -Manu Sharma [protected]@gmail.com

I have registered for select shaadi few days back, i have gone to shaadi .com office to register for unlimited package but saumya (advisor) advised me to go for select shaadi package, as i am working so i found it feasible and i got myself register for select shaadi after one week i got a call that they have less profile count so i should make changes to my preferences i agreed then again after one week i got a call that they have again very low profile count so i should prefer other castes also i said firstly i want to look in my caste only then my select shaadi advisor amin sheikh called me and said since he is not having profile according to my need he is converting my service into one year platinum service without telling me that platinum costs only 10600 while i paid 21000, i again asked for refund so they called and told me that they have given me more call/sms balance i said when you dont have profiles which cater my need what i will do with your call balance, you just refund my amount but he disagreed.I have registered on shaadi.com, i have gone to their office to register for unlimited package but saumya (advisor) advised me to go for select shaadi package, as i am working so i found it feasible and i got myself register for select shaadi after one week i got a call that they have less profile count so i should make changes to my preferences i agreed then again after one week i got a call that they have again very low profile count so i should prefer other castes also i said firstly i want to look in my caste only then my select shaadi advisor amin sheikh called me and said since he is not having profile according to my need he is converting my service into one year platinum service without telling me that platinum costs only 10600 while i paid 23400, i again asked for refund so they called and told me that they have given me more call/sms balance i said when you dont have profiles which cater my need what i will do with your call balance, you just refund my amount but he disagreed and said i have used my profile call balance but i said i have not seen my advisor has seen it but they dont wanna help, i am really pestered .Now i want my money back as i am really dissatisfied with the services.If they dont have profiles they should tell customers before hand My id is SH02758279

So many times, i've told my preferences to shaadi.com still they not sending me matches according to my preferences.Intentionally, they are sending me those matches who are not according to my preferences.I've told them my preferences on the phone and mails also but still they are not sending good matches.

I told them if you don't have good matches according to my preferences please return my remaining money or send me good matches.They told me that you don't have preferred matches.They also told me that i've accepted members that's why they will not return my money.I've taken the gold membership on 3rd august 2015 but my membership began on 6 august 2015. My shaadi.com id is sh40686363. It's my second time complaint against shaadi.com.

I'm really upset by the matches thay are sending me.If they don't have good matches then why are they not refunding my remaining money.

If they don't want to return my remaining money at least they should send matches according to my preferences.

Hello, I am paid member to shaadi.com. From 28th Aug 15 Shaadi.com had blocked my profile due to want of following ID proof like- 1 Identification Proof 2 Residence Proof 3 Occupation Proof 4 Education Proof I have already submitted my Driving License to them and also I paid by my credit card. I am not welling to submit documents for security purpose. And feel that shaadi.com should not ask for sensitive documents. I have asked...

I have been a shaadi.Com member for a couple of months now and i am a paid member until oct2015 i tried to log in to my account recently but had difficulty as they were asking me for proof of id! there is no contact number for the uk to speak to anyone help so spoke to someone on the online chat he said unless i dont submit proof of id they will not allow me to access my account!! who is comfortable with doing that ???? i certainly am not i said to them im not happy tpmthey said they will not allow me to accesss my account unless i do so i said fine give me a refund as i have paid for this service up until july, they refused to give me a refund.What shocks me is why didnt they ask me for my id when i made my profile and made my payment?? why 2 months in to using my profile do they ask me for id proof then? they are fraudently taking peoples money not providing the services that i have paid for and refusing to give me passport.Please please do not use shaadi com they take your money and do not provide a service which you have paid for and refuse to give a refund!! please be aware pf this site i will be taking further action against them and will be taking them further on all social media websites as they should not be able to get away and ripping people off its theft and fraud!! SHAADI.COM ID - SH75556967.. THEY DO NOT HOW TO TALK WITH CUSTOMERS.. I MAILED YOU YET NO REPLY.

I have created my sister's profile on Shaadi.com and take membership for three months. On expiry of membership, one of the executive of above named site Miss Nilofer Khan pursued me to renew the membership for at least three months at 30% discount and pay only Rs. 2730 instead of Rs. 3900. She send me a link for online payment on my registered email address [protected]@gmail. com. I used the said link for payment but I was shocked to see that my account has been debited by Rs.4503/-. This act of the said site is shameful. Please look into the matter and do the needful. Thanking you Arshad Mob.[protected]

I have been a shaadi.Com member for a couple of months now and i am a paid member until july2015 i tried to log in to my account recently but had difficulty as they were asking me for proof of id! there is no contact number for the uk to speak to anyone help so spoke to someone on the online chat he said unless i dont submit proof of id they will not allow me to access my account!! who is comfortable with doing that ???? i certainly am not i said to them im not happy tpmthey said they will not allow me to accesss my account unless i do so i said fine give me a refund as i have paid for this service up until july, they refused to give me a refund.What shocks me is why didnt they ask me for my id when i made my profile and made my payment?? why 2months in to using my profile do they ask me for id proof then? they are fraudently taking peoples money not providing the services that i have paid for and refusing to give me passport.Please please do not use shaadi com they take your money and do not provide a service which you have paid for and refuse to give a refund!! please be aware pf this site i will be taking further action against them and will be taking them further on all social media websites as they should not be able to get away and ripping people off its theft and fraud!!

Shaadi.com is a cheat company. I have set my profile for the last 4 yrs and till now haven't found a suitable match. The company gives profiles of those grooms who desire hi-fi life partner, beautiful and rich brides not ordinary girls belonging from middle class family like ours. I have been betrayed terribly. Till now I haven't found my life partner and am still unmarried.

This goes out to all my uk brothers and sisters!! stay away from this sham website!!! seriously!!! dont be fooled by the advertising and marketing claiming they are the number one matrimonial site!! they are not!! i have been a member for the past 3 years. And all i have had in that time is problems!! problems!! problems!! they're customer service sucks!! they have no complaints procedure!! they make up there own dam rules!! and they can close your account at any given time without issuing a refund!! no uk company would be allowed to do this and get away with it!! but like i said.. These guys make up there own rules!! firstly, trying to upload photos to this site is a nightmare!! previously approved profile photos are not guaranteed to be approved again!! it just depends on which advisor you get through to!! so only change them at your own risk!! also asking for a call back from a manager can take anything up to 48 hours!! and even then it is not guaranteed!! but the biggest problem that i and millions of other people have with this site is.. They can stop your membership at any time, with no valid reason or explanation. And there is nothing you can do about it!!! like i said, i joined there site 3 years ago.. On there top platinum plus membership for 12 months!! and they were happy to take my money every year!! but on the 3rd year without any prior notice, they blocked my account 5 months prior to it being renewed!! and when i asked why?? the answer they gave me was they need to verify my details!! even though i have got a verified credit card number on the account!! a verified telephone number on the account!! and a verified facebook id on the account!! so asking for more verification seemed to me to be a bit over the top!! but after speaking to 4 different advisors on 4 different occasions, i have come to the conclusion that the people at shaadi.Com don't really care!! once they have your money, customer service seems to go out the window!! i wish i read these reviews before i joined!! because it would have saved me over £300!! and i fully understand why people sign up to these websites, (after all i am one of them). But i just wanted to warn you all.. To stay away from this one!! i dont normally write reviews or fill out customer feedback forms, but on this occasion i felt i had to!! shaadi.Com is an out of date website!! with no focus on customer satisfaction!! and if there was a higher governing body that i could complain to.. Trust me i would!! but like i said, these guys make there own rules!! so i have to just put this down to bad luck!! but buyers beware!! do not waste your hard earned money on this website!!! you have been warned!!!

Hi, I had made a profile for my mum on shaadi.com. She started talking to this guy from shaadi that goes by the name of Neeraj Vijay aka Raj... they had been talking for almost a month and were supposed to meet but then gave the excuse that he had to go to Cambodia for job for a week... When in Cambodia, He had told my mum that his mother was really sick in India (in need for kidney dialysis) and he was not able to send any cash to India since it is needed ASAP . He asked my mum for a total of $1000. My mum has just lost her mother, my grandma, so she did not want anyone else to go through what she did... She sent the money to India. The next thing we know he is asking for another $1400 for him to come to Los Angeles (that's where he said he lives- Santa Monica and said he was an architect ) from Cambodia ... I told my mum to stop then and there and that this ends ! My mum has been calling him ever since, he is not picking up and it goes to voicemail . Now I have stepped into the picture and have been calling his # also... no response. My mum has given up but I am MAD and have not given up. I want the $1000 back and am reaching out to you guys for the process. I had thought that shaadi.com did a thorough background check but unfortunately I am wrong . If people like him are luring women into doing this then it is messed up and action should be taken against them and shaadi.com should be involved in this because technically these people are using your website for their dirty deeds. I am really mad right now because that man has played with my mum's emotions which is not fair to her because after a long time she had thought she found someone whom she could trust and start her fresh. I have recommended for her to not be on shaadi.com anymore if there are scam artists in there. We trust you to make sure that the profiles are correct and accurate and have gone through a thorough background check. I have attached a pic as photo proof of the guy : Please get back to me via email ASAP: [protected]@yahoo.com

There was offer on sunday(26.july.2015) and diamond packages were sold at Rs 2700/. while my mother's customer representative does not informed about current offer charged double amount and forced her to pay immediately. It is duty of representative to inform about offers you can cheat elder person who is not digital savy. Kindly look into this matter asap.

I am a paid member at shaadi.com and my profile id is SH19277745. I am facing three major technical glitches- 1) When I click on the preferred match in the match section, I get an error message stating no profiles in my search whereas my preferred matches show thousands of matches as visible in attached picture. I was told by one of your executives to try clearing cache and cookies when this problem occurs, but it is of no use there seems to be a technical issue at your end. 2) In the preferred match section, I happen to see only those profiles that I have contacted( declined by either o[censored]s, awaiting a response, ignored, shortlisted etc). This was confirmed with one of your executive Zeeshan. The partner preference that I have is correct and correctly defines the partner we are searching for. Restricting it would discard a lot of possible matches o and selecting doesn't matter would fill searches with unnecessary profiles. 3) If I send an email on your customer care id, the mail is never received by you, even though it is perfectly delivered from my id. 4) I had send messages to many members from my paid profile, but according to a policy of shaadi.com, a free member cannot read any messages sent to them. 5) I had asked for a written apology from company but they failed to give me that. This time when I have taken a membership I have faced a number of technical issues since day one. Following is a brief sum up of the same- 1) Since day one I faced an issue with Refine search option which was due to a technical glitch at your end( a community Sennai was creating issues in all profiles). This was solved in about a month 2) An executive from your end had accessed my profile and viewed 10 of the contacts and made extreme changes in my profile from your end. This took around 20 days to be solved. This has been a terrible experience taking a paid membership this time. I expect a fast resolution for the same and a refund of money I paid. Also, I need a written apology for all the issues I have faced.

I am a paid member at shaadi.com and my profile id is SH19277745. I am facing three major technical glitches- 1) When I click on the preferred match in the match section, I get an error message stating no profiles in my search whereas my preferred matches show thousands of matches as visible in attached picture. I was told by one of your executives to try clearing cache and cookies when this problem occurs, but it is of no use there seems to be a technical issue at your end. 2) In the preferred match section, I happen to see only those profiles that I have contacted( declined by either o[censored]s, awaiting a response, ignored, shortlisted etc). This was confirmed with one of your executive Zeeshan. The partner preference that I have is correct and correctly defines the partner we are searching for. Restricting it would discard a lot of possible matches o and selecting doesn't matter would fill searches with unnecessary profiles. 3) If I send an email on your customer care id, the mail is never received by you, even though it is perfectly delivered from my id. 4) I had send messages to many members from my paid profile, but according to a policy of shaadi.com, a free member cannot read any messages sent to them. 5) I had asked for a written apology from company but they failed to give me that. This time when I have taken a membership I have faced a number of technical issues since day one. Following is a brief sum up of the same- 1) Since day one I faced an issue with Refine search option which was due to a technical glitch at your end( a community Sennai was creating issues in all profiles). This was solved in about a month 2) An executive from your end had accessed my profile and viewed 10 of the contacts and made extreme changes in my profile from your end. This took around 20 days to be solved. 3) Issues with the false accounts. 4) The above-mentioned issues have been persisting since past weeks. I need a concrete solution for these issues and also an extension in my membership till they are solved as it is not allowing me to use my profile. This has been a terrible experience taking a paid membership this time. I expect a fast resolution for the same and also an extension in membership till this issue is completely resolved. Also, I need a written apology for all the issues I have faced and that they will not occur again in future. Also, I have viewed numbers of two members whose id are SH29869325 and SH00463576 . Their numbers are incorrect. I had also sent mail/ chat to members about the incorrect number. One of them has not been online after that and the other member declined my interest post that. Kindly look into the same and add back two contacts to my profile. I want you to look into it and provide me with an early response.