Red Bus Complaints & Reviews

Name: Giridharan PNR: ABI56456 Cell no: [protected] Redbus Complaint Reference Number 10337270 I booked ticket on abi&abi . Journey date is 30 Oct, 9:40 pm. Boarding point is chrompet. I reached boarding point on 9.30 PM, i seen a bus from abi&abi, i go and shown ticket to them, they said that this bus is not you booked, the bus is on the way. So i wait for 30 minutes, after that i didn't seen any bus from abi&abi travels. So i called them(phone number given in SMS), they did not pickup the phone, after some time they switched of their mobile. I was helpless. It is festival time, so i tried very hard to find another bus, they charged very high. i think the travel person cheated me, they sold that ticket for other person very high, that is why they given wrong information. Even they did not call me to confirm i am available for travel. I complaint to redbus regarding about this and requested my money back. Their support is very poor, they are not ready to call me and hear what is the problem i faced. They reply like this "{ With reference to our verification done with the concerned service provider as well as with the other passenger, we came to be aware that the bus was well available to travel on that day from the same boarding point and as the passenger did not report to the place they had left the boarding point. Hence in this case we are sorry to state that we will not be able to process your request for the same. }" Any one help me to get my money back.

Hello Team, My name is Anil Kumar, I have a booked a SLV Travels Bus Ticket in Redbus.in site on 21st October 2013 from Sindhanur to Bangalore with HDFC Credit Card and the amount is 450. My date of journey is 10.45 PM 4th November 2013. Here with my complaint is i didn't get the prior information on cancellation of ticket and i got remainder SMS from Redbus.in on 4th November Saying journey to Bangalore today(4th November) at 10.45 PM. I waited since 10.30 PM at boarding point, i didn't got any bus on the specified time and i waited till 12.00 AM. I asked the travel operator about the same but he gave the response that bus is got cancelled. I Have called to Redbus Customer Care about this issue but i didn't get the proper answer. Due to festival season i didn't got any bus till 12.00 AM and it was very frustrating at that time and i was in mental agony. So Please accept my complaint and do the needful. Here are my details. Mob No [protected] Email-id : [protected]@gmail.com Thanks in Advance, Anil.

I booked a ticked from Perungulathur(Chennai) to Madurai on 31st October 2012. The reporting time was 11:44PM and the departure time was 11:59. I reached there by 11:30 itself. The drivers no.s sent by Redbus didn't work. I was made to wait there till 3:00 AM. When I called the Shama Sardar office they told my seat no. RU5 was occupied by someone else and has left from Koyambedu. I stopped all the buses from Koyambedu towards Perungulatur and none responded properly. After a certain time even the Shama Sardar office people stopped responding. To Redbus the line never got connected after 3AM till 11 in the morning. How can my seat be filled by someone else without an identity before my stop?? and when I called the bus operator told me to get into some shama sardar bus and told to ask the conductor for a seat. IS THIS WHY I BOOKED A TICKET THROUGH REDBUS?? for god's sake i tried that too because it was emergency for me to reach madurai and even then people didn't take me inside the bus. I was made to wait till 3PM telling the bus would arrive and then they told the bus was occupied by someone else and it left!!I had no modes of transport back to my home that i walked half way in the middle of the night and was helped by some stranger in his car or else i hav no idea how i would reached home at all.
I need to reach madurai and it's an emergency. I know your companies got policies that if Redbus ticket is not accepted anywhere then the next immediate mode of transport will be arranged for free. I need an Air-Ticket now to Madurai immediately!! or I'm not leaving this issue just like that. I'm going to take this very seriously. I've spoken to my lawyer, and we're going to take this to the Consumer court!!
and the worst part is my first ticket which i booked in Redbus was not done successfully because of some problem in the bus operator server and the first ticket was cancelled and refund has not been still done. The Second ticket I didn't get the seat i wanted and the tariffs increased to Rs.1199 and i was made to pay the extra amount even though i booked in advance!!
I'm never going to use REDBUS again and going to ask all of my family and friends to stop using it.
I need an air ticket to madurai immediately or I'm going to take very serious actions.
I've attached the ticket to this post.

I am on call with REDBUS customer care now, I have called around 6:35PM on 29th Oct and asked to do the cancellation for one of the seat for Bangalore to Pune. Persona called Manjunath said I have already canceled and gave me details - U6 seat is cancelled - 976 RS will be refunded 20% charges for cancellation - your updated ticked will be received in another 5 Min After waiting for 30 min no message came to my mobile, and I again called REDBUS (^%$%$) to verify they said IT IS NOT CANCELED, and now they are saying that 50% cancellation charges will be applicable WT... REDBUS will do fraud commitment and they dont do what they say... I am just waiting on call Person called Mansoor is arrogant and not ready to listen REDBUS FRAUD FRAUD FRAUD FRAUD They again called me and asking to give my mobile number so they can call back me WT... so they want to waste time and later pont of time say that refund is not possible. Please DONT use REDBUS One of the best FRAUD award need to give this company. REDBUS Head if you are reading this I think you should take some step any way I will be publishing this to may forum so other people should not get affected by FRAUD REDBUS company. I am still on call waiting for response...from FRAUD REDBUS TO All please dont get cheated by redbus.in

Refund for a canceled ticket (Amount Rs 1000) is yet to be received from RED BUS Support team has stopped replying to e mails Ticket booked on 18/8, canceled on 22/8 Yet to receive 1000/- refund of the 2nd ticket canceled <TIN> TF9F[protected] berths) converted to <TIN> TF9J[protected] berths) - Refund Pending

Hi, I booked my ticket from Pune to Hyderabad for 16 oct 2013 at 9.30pm pickup time and 9.15pm reporting time(akbar travels). On 16 Oct 2013 at 9pm reached Opp. vaibhav talkies called given number[protected] / 30483463/ 64/ 65 for my confirmation in response I had been told that bus has left the pune station and will reach to my pick up point which is Opp. vaibhav talkies in 15mins and driver will call me and do my pickup. When i asked about driver's number neither i have been provided driver's number nor it's bus number.Instead he said I dont have to worry about it driver will call me. After waiting for 15mins When i didnt receive any call from driver I tried calling again to[protected] / 30483463/ 64/ 65 but no one did pick my call. When i called Red bus [protected] I got response that my bus already gone without doing my pickup.And i have been assured that i will get refund.It was there in their policy also if customer present there on time and bus doesn't do his pickup he will get his refund.And redbus is also aware of my situation as i called them on that night. When i asked them about my refund they are coming up with different reasons each time. First they said driver called me but my phone was not reachable if it is that then how did i first called them.Second mail they said i was not present at the stop.Now they are blaming me that i didn't called service provider for the confirmation of my pickup. What should i do now.I can show my call logs when and how many times i called redbus and bus service provided. Unfortunately i havent recorded them.But what should i do now to get my refund. Thanks & Regards, Prasad Nellutla.

Dear Red bus team, Red bus team cheated for Rs 400/ for refund. i was booked ticket from vijayawada to hyderabad on[protected] that day some red bus team was called and informed the bus was met with an accident so that bus was cancelled sorry for the inconvenience your amount will refund with two days automatically they told this matter. after 3 days i was starting fallow up finally they said that bus was not cancelled so we are not refund your amount simply they said. your team also don't have any clarity regarding this bus was cancelled or not and they are arranged alternative vehicle or not. then why don't you doing this bushiness. Actually my problem is not for Rs; 400/ with out conformation your team said that bus was not cancelled i think i playing cheap tricks for just little amount. please don't blame customer. Regards, G.Satish, [protected].

Dear Respected Sir, This is to inform you that today my relative Sandesh Bhat had booked the ticket from Bangalore to Udupi from the Red bus site (agent-Durgamba Travels-sleeper coach) to be departed from Vidyapeeta Circle at scheduled time at 9.15 PM and it was informed that bus was under repair when my relative called Durgamba contact number at 8.00PM and asked my relative to call at 9.00PM. When my relative called at 9.00PM it was informed that the bus will be departed from location Vidyapeetha circle at 9.35PM. We were waiting at the location at 9.15PM. My relative had called the driver / call centre 2-3 times before the scheduled time to confirm the arrival of the bus at the location and it was confirmed that bus is on the way when called at 9.40PM. Subsequently it was confirmed that the bus had already passed from the Vidyapeetha Circle and asked my relative to come to Swati Hotel at Shesadripuram. Though we are waiting at the location almost for 45 minutes and no Durgamba bus (other than one Volvo Bus) passed from the location, it was explained by the bus driver / call centre that bus had already passed from the route. This is to inform you that my relative had four bags full of luggage with him and when came to know that he had to travelled to Shesadripuram to catch the bus, he rushed to catch the auto and paid Rs.250.00 to the auto driver. You can just imagine the situation when he had to travel to Shesadripuram with tension that he may / may not get the bus at the location. My relative is new to the location. Ultimately they accomodated him in other bus at the Seshadripuram. Ticket details as under: Bus name-Durgamba PNR no.[protected] Date-15.10.13, location-Vidyapeeta Circle, Bangalore. R. No.16, Seat no.21, passenger name-Sandesh Bhat, Why so negligence by the Red Bus and Durgamba. People have to take so much of stress because of somebody's mistake or absence of mind. After he had called the bus driver so many time before departure he went through this problem. I request you to take suitable action against the agency and pay back amount paid to the auto driver to my relatives. My relative number-[protected] and i am the witness for the same. Regards, Shreekar. [protected].

Hi, I am genuinely a well wisher of your company and have been able to use your service a couple of times. It is very good in all the aspects but am sorry to say this, but no other way. I have booked the ticket in red bus from Chennai to Madurai in national travels. the departure time is 10.35pm but no one called me and care about me still now. I am just standing still and waiting for some other bus of the same travels will pick up me. it is 2 at the midnight. I lost my sleep and so tired standing for long time. I need a solution for this. I hope you do the right for me. I tried to call you but it says the time is out of office hour. I am so tried and it is so rash too. please help me in a such a way that I feel good. thanking you and waiting for your reply

I have booked a ticket from redbus.in for mumbai to shirpur journey of 1 November 2013 on 9 October 2013. it was available with Rs. 500 fare at the time of booking. and after sometime price has been changed for same. and bus provider called me and said that i need to pay extra amount for same because of festival time. it is not my fault it was completely yours and bus operators bus fare data update problem. why would suffer in this case? same time on many other sites tickets were available at same cost. although I missed them too.

The ticket detail clearly has mentioned that the trip is from Bangalore to karur, no where it mentioned the drop at karur bye-pass. We boarded the bus at bommanahalli, Bangalore and the driver informed us they'll drop us only at karur bye-pass.i was shocked since it's early morning we don't have a prior notice about this. Hence I had called the customer care immediately and spoke to them regarding the issue, the executive told me that he will get back immediately but there were no response after that, after a while I tried to connect with the customer care but the service was not available.

Please provide as I try book ticket on Redbus 04/10/ 2013. But unfortunately in the last minute transaction was failed. once again I tried, but failed again., and the amount was debited from my account., . Till now I did not get my refund and so I contacted Redbus.in Customer Care, from that day, every time they used to give me the same excuses that there is some problem in the payment gateway and you will get money today or tomorrow. It was very frustrating. Then I thought of going for filed complaint against them.much information as possible... my name subbarao [protected]

I have tried to book a ticket from Calicut - Trivandrum for my friend Ishak by Kallada transport on 11.09.2013 through red bus using internet banking. The amount credited to red bus, but the ticket was not booked. no refund of amount received yet. Pls see details below Date: 11-Sep-2013 TO TRANSFER INB Ibibo Web Pvt. Ltd. Transaction id : 42586598IGL9150354 TRANSFER TO [protected] IBIBO Amount : Rs.650.00 pls refund the amount to my account as early as possible

Dear Sir,

this is to Inform you that i had booked two tickets on www.redbus.in but i cancelled those bookings, the customer care called me and informed me to convert the discount amount to coupons but they dnt listen my words and one they have book directly and another also i told to convert into coupon bcoz refund amount they will send after 7 days but they again send it to my account present i my account money is low i depend on that amount only and again some executives are calling from my home town hyderabad and asking we are from redbus where is your home what is this sir not asking like proficient guy, i am male it is k but if in my place any lady is ther u just think this sir plzzzzzzzzzzzzzzzz this is not first time & they are thinking that we are in top position what this guys can do plz take action immediately thank u so much my details are

phone no:-[protected] & [protected]

I had cancelled my ticket on 5 Sep which I had booked from Thiruvalla to Bangalore . It is 3 weeks and I still have not got my refund of Rs2700. I have called up their customer service and every time they say they have already refunded but bank payment gateway problem. How can the bank have a payment gateway problem since 3 weeks? I will take suitable action.

Hi, I tried booking ticket in redbus from Coimbatore to Chennai on 2nd September. The transaction failed at the last step but amount was deducted from my bank account. When I called the customer care on 2nd my cmplaint was not taken. Again i called within 2 days, i have been told refund will be initiated but it was not done. When again I called on 12th , then only the complaint was actually initiated and i have got reference no 26780298. I was told that amount will be refunded within 7 working days. It has been 12 days but the amount is not yet refunded. The customer care response regarding this whenever i called is the worst. The information is not communicated properly. Please do look into this issue.

I had frustrating experience. I booked a bus from vashi to Shirdi from red bus. It was Volvo A/C semi slipper bus from Paulo travels (10PM from Vashi). MY PNR was 1582508. I paid Rs 1100 for that. I got a call around 7 Pm from -[protected] saying that we have two option – (When I asked about my booking he told me that was an error) (But I think it is a daily bus, because today also option is available). • A/C sleeper (With sit no 1&2 only) • Volvo sleeper This was frustrating I booked Volvo A/c semi sleeper & I am getting something else. Then I called Paulo travels & they told me you have booking for Volvo A/c semi sleeper , when I told her about call she told me she will inform in half an hour but nobody called me back. Then called to Red bus :- • His first reply I will check & inform you • Then he called me back & gave same two option • I told him ,I do not want these option then he searched other bus option for me & gave me a option of Volvo a/c sleeper at Rs 400. I told him book for me. • He came back after 15-20 min & told he cannot book that & he can cancel my ticket & initiate refund process. • But I need to go that day so, I told him I will go with a/c sleeper. This whole process took my one hour. Finally- That was result with same price:- Me & My wife not able to sleep whole night because we had seat no 1& 2 just above tyre & single axle bus. I want my whole money back & I do not know how can you compensate for my harassment & one night sleep. Please provide me relief otherwise I need to go to consumer court.

I have booked ticket to travel from Rajahmundry to Hyderabad in VRL travels through redbus on 16th August 2013.all buses cancelled reason for samaikyandhra ...But still i din't get any refund of money...
But still i din't get any refund of money..my reference number is TFPD42725655 & PNR No.12410660..please check the same issue..

Hi ALL, I have very bad experiecen with REDBUS online ticket booking[Sandhya Travels]. 1. Sandhya Travels did not call me, 2. Sandhya Travels did not mention "Sandhya Travels" on the bus, 3. in my system generated bus ticket did not have Sandhya Travles contact number 4. even i trying to reach them they did not pick my call 5. and ticket amount was double. I have face very bad experience with Sandhya Travels as well as REDBUS. I have received reply from red bus is as follows Following your complaint we have investigated on the same and we have found that ''Same Boarding point has been travel in the same bus other passengers also''. We would want to inform you that Operator is not agreeing to refund the amount We don't anticipate this happening again Looking forward to serve you again We value your feedback this helps us to stay in touch with your needs and to improve our service. all mistakes has done by travel operators and Red Bus crew supporting travel operators. So Friends, I suggest you please do not book tickets online with redbus if you want please reach out the nearest agent who will take care of you.

I had booked ticket from Erode to bangalore vide order no 21639628 dated 12th Augest 2013 and ticket in KPN was also received after deducting Rs 900/. But subsequently I cancelled the ticket due to my personal reason the ticket was cancelled vide TIN:TF[protected]. It was stated that the refund will be made within 5 days. * days have been completed but the refund is not yet received. Please arrange to refund amount immediately. My mail id is [protected]@yahoo.com and my mobile no is [protected]. N.R.Subramanian