Red Bus Complaints & Reviews

Respected sir,

I Piyush Nakarani, booked ticket from bangalore to goa on 4th may in redbus on name of mayur through mobile no. [protected] but because of some technical problem transaction got failed. according to red bus cash back policy it should redeposit in my account within 7 working days but its almost 8 working days and i didnt get any positive reply from them and they are not responding my call. i already registered complain to redbus support team with complain no: 1068995.

So kindly note my complain regarding this and solve it as much as possible.

with regards,
piyush nakarani
[protected]

I have booked a bus ticket through www.redbus.com for traveling vijayawda to rajam on 11th may 2013. ticket number:TF[protected], seat number:5A,passenger name:adapa jagadeeswara rao. ticket cost:Rs 640/- but after booking my ticket, ticket fare reduced, i have contacted to redbus team for this issue, they told like bus operator reduced ticket cost. on 11th may 2013 morning i got remainder message from redbus team for my journey. on 11th may i went to boarding place of bus point. but in the passenger list my name is not there. bus people told like that your bus canceled by bus operator, we have already informed about this cancellation of bus to redbus,we can't do anything now. but i didn't got any information about bus cancellation and ticket fare refund from redbus. i went with luggage and i suffered.

I booked the ticket for chennai to coimbatore. they send mticket to my mobile. the bus timing is 10.30. i waited for bus up to 12 bus not come and bus operator not called me. The redbus ticket information they gave wrong operator phone number and I called redbus support they also not answer my call without travel I come back to home. Fault is redbus but they not return the amount and cheated me.
Please don’t book ticket in redbus.

I booked 4 tickets from UDUPI to Banglore from RedBus.com through online. The operator name is Abhishek Travels and they mentioned the boarding point as at AT Travels. But after my inquiry with all other travels operators there, I came to know that there was no travel agent with name "Abhishek travels", I tried to call RedBus, they didn't responded well, they didn't provide any other details of that travel agency.

Dear Sir

On 16/04-2013 I booked one redbus.in ticket for journey from Calicut to Bangalore on 21/04/2013 through online. In my ticket, operator name is Abhishek travels, Bus type is Mercides A/c semisleeper and land mark given is New Kalyan Kentre, MM Ali road, Calicut and time is 10 PM, Seat no17. I waited there from 9.30 PM but I cannot see any such bus and 10 PM I inquired locally and some travel agents inform me to contact AR travels there.
On inquiry with AR travels (at 10.05 PM) they inform me that there is no bus as per my ticket from Calicut to Bangalore. At about 9.30 PM one Volvo bus of Abhishek Travels is there and it already left from Calicut half an hour before. On seeing my situation, AR travels arranged 1 seat for me from Calicut to Bangalore (1 Back seat) and hence I can reach Bangalore in time.
I am a frequent traveler and normally uses KSRTC, Keral RTC or Neeta buses for online booking and travel and their service is up to our expectation. This is my first experience in my online bus ticket booking.

Krishnan,
Phone: [protected], [protected]
emai : [protected]@gmail.com

I have booked bus tickets to and fro between chennai and bangalore on the 25th of january 2013.I cancelled the same on the 29th of January.Still am yet to recieve the money for the cancelled tickets. transaction reference id: 16180941 and 16180754.I tried calling the customer care to no use, they ask me to hold on line and disapperar for 15 mins.

I have booked the 3 tickets from mumbai to rathnagiri on 01/03/2009 the details of the tickets are as follow

dest : mumbai to ratnagiri
dt of journey 09th March 2009
Transport : Girisagar
no. of passanger 3

the tickcet is received by me on very next day & I have paid Rs.900/- as total fare +25 Rupees courier charges to your person.

Now on 08th March 2009 I have received the Call from your office informing me that the bus is cancelled & i have to Rupees 450/- extra for another booking.

please note that i have booked the tickets from you & not from girisagar transport It is your resposibility to get me the ticket in same fare. there is no single seniour person from your office talked to me on the above matter. & for that they dont feel sorry..

Kindly arrange to me to refund the extra fare Rs.450/- which i have paying to you. for further booking.

If proper & satisfactory reply will not given within 7 days from the date of this email I have to think to go to concern legal authority to lodge a complaint against your firm for compensation for our mentally & physically harassment because of your miss-management

contact:
POTHULA VENKAT NAVEEN,
NSOFT SOLUTIONS HYDERABAD
WWW.NSOFTSOLUTION.COM

I had a very bad experience with Red Bus today! This weekend being a long weekend, I booked a sleeper National Travels bus 2 weeks ago. And my travel date is day after tomorrow. Today, I just receive a call from National Travels telling me that the bus is cancelled, infact he told me they are not operating since 2 months, and they don't understand why Red Bus is listing them and allowing the booking. When I called up Red Bus, they say it is cancelled and they don't have any other information. When they are taking the bookings on their site, they should be responsible to resolve the customer issues, and instead that guy just put down the phone abruptly when asked for the solution.

If Red Bus cannot handle customer issues they should stop their services immediately instead of bothering people.

Because it's a long weekend, now I cannot get any bus at that price and most of the buses have doubled the price now. Worst experience with Red Bus! I'm gonna stop using their services from now on!!

Beware of Red Bus!

I have booked ticket from Hyderabad to Trichur on Red bus. Due to some reason i have cancelled my ticket on 22nd March 2013. I have informed their customer care to cancel my ticket over phone they confirmed that i will be refunded Rs.1180/- and cancellation charges will be Rs.220/- out of Rs.1400/- it is recorded, but they refunded only Rs.980/-. Then i called their customer care about this, they confirmed that their company policy has changed now they can't refund the promised amount which is Rs.1180/- . So i request all of you (who ever books ticket -- Bus, Train or Air) to please do not book the tickets by Red Bus.

My bus from Bangalore to Erakulam was cancelled. On that day, just four hours prior to the journey even, they texted me as a reminder that the boarding time is 8:15 PM from Majestic. But, when I reached there, the bus service told that they have cancelled the bus well before and told me that Redbus should have informed me as I had booked the ticket via them. When I called Redbus, they told me that will do something and get back to me. However, neither they got back to me, neither did they find time to arrange me an alternate bus. I had a very important meeting the next day. But, just because of them, I was being harassed by so many people. Fake service policies. Till now they did not get back to me. No apologies or what so ever!

Some steps should be taken so that no traveler faces such a bitter and horrible experience on just going by their cute words.

We have booked 2 tickets from Tirupattur to Chennai FOR 9.45 pm

We were waiting at the boarding point from 9.15 PM.
By 9.20 we called up redbus call center office and taken the bus operator’s contact number ([protected]) but this number was continuously ringing and no response
Again we contacted redbus call center and now they have given another contact number ([protected]) but this number was switched off.

After this we made several calls to your office and by 10 .30 PM bus operator told your office they have picked up the passengers but still we were standing there and after that redbus call center contact number was connected to voice mail and we were not able to reach the bus operator we were there at boarding point till 11.15 PM. (details may be tracked from your Call data Record)

on sending this details by mail they have just initiated for refund of the ticket charge

hello sir Date[protected]

I have booked my ticket from Redbus onlie on 11th jan 2013 for journey from Ahmedabad to Jamnagar wid mob no[protected]..


Due to technical fault from redbus they deducted the payment from my account twice & they promised mw to return back within 7 days and now its 1 month and 14 days i have not recive refund.. a fraud has beed done with me...

i have tried around 20 times by calls and emails..

not even a single positive response from their side...

i had made lots of call around 15 times.. my telephone bill is around Rs, 150 for requesting my refund.

Payment has been deducted twice but once they booked ticket and other payment yet not received...

hope this complaint will do work for me.

Thanks & Regards

Sagar S Samani

[protected]

Ahmedabad.

Hello Team,

While booking a ticket from Davanager to Pune i have faced payment failure issue, I tried two times two times, two times i got this issue.

two times amount is deducted from my account, i called redbus support team and i raise the complaint against this issue,

only one time amount is credited to my account, The amount should credit two times. Please do the need full.

Please find the following details for more information.

Ticket details:

Distination:Pune
Source:Davanagere.
Amount:910
Tried times:2
Total amount deducted:910+910=1820rs
Amount credited:910rs

Ref number:17256507

I have sent this mail on[protected] till now i did not get my amount back, almost 1month 15days are completed. this so worst service i have faced, 6 times i called to redbus costumer care when i called they hold the call for around 5 min i have spend almost 100rs for calling them. Every time i call the executive will complaint is logged and all but i did not get any good response.

Hi,
I used redbus.in to book a ticket, after i made the net payment, the redbus webpage loaded with a promo ad, this promo ad has no close button and it blocked the full webpage, so i couldnot able to see the underlying ticket details and to know the status of booking, it was annoying very much- blocking the full screen with an ad and without any close button.
Think before using redbus.in

Hi Sir, I have booked a ticket on 09th Jan 2013 from Red Bus online with below details:

From: Hyderabad
To: Vijayawada
Ticket No: "TF2B98333764"
PNR No: "RSKQAKY47393393"
Passenger Name: "Mr G S V SRINIVAS"
Seat: G1.
Scheduled Departure: 10:20 PM
Boarding Point: KPHB (near chandana brothers).

I booked the ticket at around 9:30 PM on the same day. We got a call that my sister's health is not good and was advised for MRI scan and so booked the ticket for my Brother-In-law.

After booking the ticket, called the number given in the ticket was given driver number which I called and was told to wait at the boarding point. My Brother-In-Law reached the Boarding point by 10PM and waited for 30 min. Still the bus didn't came and so called the driver number again.

To my surprise I was told the bus left the said point at 9:30PM itself... means by the time I bought the ticket, it left the destination???? Then why was the ticket sold by Red Bus to me giving wrong info of the starting time?

When I called the bus driver again asking why was then we were told to wait there when called earlier, giving some lame excuses saying the actual bus went to repair and so it was clubbed with another bus which actually left at 9:30 etc... Seems these vendors are clubbing multiple buses based on passengers and playing games.

In any case, I immediately called back Red Bus explaining the same. I was told to wait in the call and will get back to my after talking to the Vendor... I waited in the call for 20 min.. but there wasn't any response. The Vendor (phone number in the ticket) was switched off when I tried.

I reported this through mail In next couple of hours and got a reply from Red Bus initially that they are looking into this and later after a couple of days got reply saying there were others that boarded the same bus on given date. But they never confirmed the time though. I raised the same point again and was told will get back to me again but till now... never got back.

It was not of money but the way these Vendors and a reputed site like Red Bus are playing together. Especially with the situation in which we booked the ticket it was WORSE experience and with the way Red Bus is responding, I am very very disappointed.

I request whomever concerned to consider my complaint and do the needful.

Thanks & Regards,
Raja Sekhar K

Hi I booked Delhi- Katra and Katra Delhi Ticket from Travel point , Red bus , the travel was very very painful and the services are pathetic.

redBus ticket # TEDG74266222 on Dec 21, 2012
redBus ticket #16160595 on Dec 23, 2012
For Delhi- Katra the Dep time was 8 PM and the bus started on 9:15 PM,The bus was in the worst condition , after that it take hault on maximun 10-12 places , Driver was not carrying proper documents , so at the time of checking the security arrested and it caused a delay of 1 more hour , so as according the bus was supposed to reach on 8 AM , but we reached there at 6 PM , it spoiled our entire programme, also we were metally harrased by bus service .

the story doesnt stop there at coming part we came to know that the bus reserved by us will not arrive and we were shifted to another bus .

the service of red bus is totaaly pathetic , we want full refunds and apology from the bus service

Kiran

Redbus is a pukka fraud, please don't book any tickets with these idiotic peoples. I booked for my travel from Delhi to Jaipur and from Jaipur to Delhi. The ticket cost was Rs. 600 + Rs. 600. My bus has to be boarded at 12.20 AM at Reliance Metro Station, New Delhi. I was waiting from 18:30 previous day evening onwards, no one was in that point, I continuously called both Redbus and RST Travels regarding the same. RST Travel didn't pick the call and Redbus bluffed me saying that the place where I was waiting is the pick-up point.

Steeringly was waiting till 1 AM, none turned side. I was frustrated and got a cab from Delhi to Jaipur and as my return was on the same day, I retained the cab with me to return back. I cancelled the return ticket also. After 190 minutes of call over phone and 38 emails they refunded me Rs. 300. When I queried about the balance Rs. 900, they make me to hold on call for several minutes and internally they chat with the other colleagues.

The same was also informed to Phanindra Sama, CEO through email and to Charan Padmaraju, CTO. These people are the key people behind this big fraudulent. I am not sure whether they are born in proper way. People born of proper way will never perform these types of activities.

I booked the above ticket for my younger brother. The Journey is Chennai to Theni on JR Travels. During the boarding time the bus driver denied to accept the Redbus ticket and left him on the Bus stop. I called and informed Redbus about this and Redbus promised a journey on the next bus of the same travels. At first travels promised him that they will board him on his reserved bus in the hotel and took him on the board and asked him to sit on engine. But at last they refused to do so forced him to travel by laying on foot path. Also the bus driver harshed him a lot. Its been mentioned in the ticket itself that its the responsibility of REDBUS to provide us the promised seat. But we weren't provided seat also we have been treated with disrespect and harshness.

Please do the needful and protect people facing struggles during travel!

I have booked to & fro tickets for 2 persons from Delhi to Dehradun in Kalpana Travels through Redbus.in website. The date of my travel was 19th November 2012 to Dehradun and on 20th Nov to Delhi. I had paid a total of Rs.2600 for the above travel. Since the it was sleeper coach, I thought we would have the comfort of sleeping in the bus rather than seating. Hence I booked both the tickets for Kalpana travels through Redbus.in and none of the other ticketing websites had this travels in their list.

The scheduled departure of the bus was at 10.30 pm from Delhi. But the Bus started at 12.30 am i.e 2 hrs late. The staff were very rude and did not give us the seats which we booked and instead given us seats at the back. The bus reached Dehradun more than 1 hour late. The bus is very horrible and the staff were very rude. Do not ever book this bus. Worst bus. Even Uttarakhand state buses are much better. They also cheated other passengers who have booked the tickets to mussorie and dropped them at Dehradun only and didn’t even refund the amount.

Now, my return bus from Dehradun to Delhi #TECG65845587# was scheduled to depart at 10.00 pm from ISBT, Dehradun. We reached ISBT by 9.30 and searched for the bus for more than 30 mins, but couldn’t find it. I called one of the phone numbers given at the time of booking.I was given another number to call and then when I called the second person, he gave me number of one more person to call. So I called the 3rd person, then I was told that the bus is cancelled and I was told to board bus of another travel which is a seater and ticket price is 550 and I would be refunded Rs.100 in the bus.

The bus was so bad that the seats were torn in some places and the whole bus was reeking of bad smell. I called up the Kalpana travels people and told them to refund the amount and I would travel by another bus, but they said the amount will not be refunded and also threatened me.

I called up the Redbus. In customer care and told the story, they asked me to be online and I waited for more than 10 mins on the phone and then I was told that I will get the call shortly, but nothing happened and no one called me. I didn’t take that bus as it was about to start at 12.30 am and I had to catch the flight the next day morning.

Red bus people have never called me regarding the bus cancellation or amount refund, though I mailed them twice.

We were cheated by Kalpana travels and also redbus people. The worst ever customer service and the worst ever bus. These people only try to loot money of the people by making false promises. Redbus is the worst ticketing website.

My sincere suggestions to the people who read this is


Not to book tickets through Redbus. They are not responsible for anything once the ticket is booked and they don’t even try to solve the issue.

Never ever book ticket in Kalpana travels. The worst ever travel I had seen in my life. They just don’t know how much a customer suffers when the bus is cancelled without any prior intimation.

Redbus customer service sucks. The agents donot answer properly and keep the call on hold for long time.

the agents do not have any knowledge of the real scenario of the bus operators and the reasons for change of bus or cancellation of tickets.

DO NOT EVER BOOK TICKETS BY REDBUS.


Anyway I am going to take these guys to the court and get justice done to me for the mental agony they had put me through, the physical pain I had to undergo, the monetary loss I had to bear.

DO NOT EVER BOOK TICKETS BY REDBUS.

Never Book Tickets from Red bus read this

Your services and the agents you are associated with are completely pathetic, either I will file a case against you or someone from the 60 people who booked ticket from your company last night, we had booked bus from Delhi to Lucknow. The bus was supposed to be an AC bus and had to come at 8 o clock night at some bus stop near Patel Chowk. It came at 12 o clock night all the kids, ladies and older guys were standing there hungry and sleepless.
Neither your awful company picked up our neither did any of the agents numbers you have provided. You have not even taken care of checking whether such companies exist or they are just on paper. It could be possible that the company we booked ticket from is just a fake company. You took 1000 rupees from (Thousand rupees) and yet still I am here in Delhi.
You have made it a joke of fooling and playing with people's sentiments. I called up more than 20 times, your phones, customer care numbers for delhi seems to be on answering machine and no one is even going to pick up the phone.
I want my money back.
I don't care whether you have the policy to give money or not we have been cheated by you because you have charged us online. Those 60 people later thrashed the driver for being rude with the people. And a police case has been filed against them, next in line is redbus.
Please provide me the written address of MoonLight Friends Holidays company and also your written address well.

The driver who came up was completely drunk I wonder whether he was going to take us home or hell. The bus was a non ac bus, and we made payment for an AC bus.

It you who we are giving money have you ever cared to take notice or make a personal human check on these companies services, if not they how come you are fooling people by providing tickets to their pathetic services. Just to make a fool out us. You have considered this a joke, to take money and leave rest on fate.

Your services are awful you should stop booking tickets online and fooling innocent people.
This mail will be forwarded to every review site over the internet until I and those 60 people get our money back.
Its your responsibility.
-Nancy