Red Bus Complaints & Reviews

Hi, I booked my ticket from Pune to Hyderabad for 16 oct 2013 at 9.30pm pickup time and 9.15pm reporting time(akbar travels). On 16 Oct 2013 at 9pm reached Opp. vaibhav talkies called given number[protected] / 30483463/ 64/ 65 for my confirmation in response I had been told that bus has left the pune station and will reach to my pick up point which is Opp. vaibhav talkies in 15mins and driver will call me and do my pickup. When i asked about driver's number neither i have been provided driver's number nor it's bus number.Instead he said I dont have to worry about it driver will call me. After waiting for 15mins When i didnt receive any call from driver I tried calling again to[protected] / 30483463/ 64/ 65 but no one did pick my call. When i called Red bus [protected] I got response that my bus already gone without doing my pickup.And i have been assured that i will get refund.It was there in their policy also if customer present there on time and bus doesn't do his pickup he will get his refund.And redbus is also aware of my situation as i called them on that night. When i asked them about my refund they are coming up with different reasons each time. First they said driver called me but my phone was not reachable if it is that then how did i first called them.Second mail they said i was not present at the stop.Now they are blaming me that i didn't called service provider for the confirmation of my pickup. What should i do now.I can show my call logs when and how many times i called redbus and bus service provided. Unfortunately i havent recorded them.But what should i do now to get my refund. Thanks & Regards, Prasad Nellutla.

Dear Red bus team, Red bus team cheated for Rs 400/ for refund. i was booked ticket from vijayawada to hyderabad on[protected] that day some red bus team was called and informed the bus was met with an accident so that bus was cancelled sorry for the inconvenience your amount will refund with two days automatically they told this matter. after 3 days i was starting fallow up finally they said that bus was not cancelled so we are not refund your amount simply they said. your team also don't have any clarity regarding this bus was cancelled or not and they are arranged alternative vehicle or not. then why don't you doing this bushiness. Actually my problem is not for Rs; 400/ with out conformation your team said that bus was not cancelled i think i playing cheap tricks for just little amount. please don't blame customer. Regards, G.Satish, [protected].

Dear Respected Sir, This is to inform you that today my relative Sandesh Bhat had booked the ticket from Bangalore to Udupi from the Red bus site (agent-Durgamba Travels-sleeper coach) to be departed from Vidyapeeta Circle at scheduled time at 9.15 PM and it was informed that bus was under repair when my relative called Durgamba contact number at 8.00PM and asked my relative to call at 9.00PM. When my relative called at 9.00PM it was informed that the bus will be departed from location Vidyapeetha circle at 9.35PM. We were waiting at the location at 9.15PM. My relative had called the driver / call centre 2-3 times before the scheduled time to confirm the arrival of the bus at the location and it was confirmed that bus is on the way when called at 9.40PM. Subsequently it was confirmed that the bus had already passed from the Vidyapeetha Circle and asked my relative to come to Swati Hotel at Shesadripuram. Though we are waiting at the location almost for 45 minutes and no Durgamba bus (other than one Volvo Bus) passed from the location, it was explained by the bus driver / call centre that bus had already passed from the route. This is to inform you that my relative had four bags full of luggage with him and when came to know that he had to travelled to Shesadripuram to catch the bus, he rushed to catch the auto and paid Rs.250.00 to the auto driver. You can just imagine the situation when he had to travel to Shesadripuram with tension that he may / may not get the bus at the location. My relative is new to the location. Ultimately they accomodated him in other bus at the Seshadripuram. Ticket details as under: Bus name-Durgamba PNR no.[protected] Date-15.10.13, location-Vidyapeeta Circle, Bangalore. R. No.16, Seat no.21, passenger name-Sandesh Bhat, Why so negligence by the Red Bus and Durgamba. People have to take so much of stress because of somebody's mistake or absence of mind. After he had called the bus driver so many time before departure he went through this problem. I request you to take suitable action against the agency and pay back amount paid to the auto driver to my relatives. My relative number-[protected] and i am the witness for the same. Regards, Shreekar. [protected].

Hi, I am genuinely a well wisher of your company and have been able to use your service a couple of times. It is very good in all the aspects but am sorry to say this, but no other way. I have booked the ticket in red bus from Chennai to Madurai in national travels. the departure time is 10.35pm but no one called me and care about me still now. I am just standing still and waiting for some other bus of the same travels will pick up me. it is 2 at the midnight. I lost my sleep and so tired standing for long time. I need a solution for this. I hope you do the right for me. I tried to call you but it says the time is out of office hour. I am so tried and it is so rash too. please help me in a such a way that I feel good. thanking you and waiting for your reply

I have booked a ticket from redbus.in for mumbai to shirpur journey of 1 November 2013 on 9 October 2013. it was available with Rs. 500 fare at the time of booking. and after sometime price has been changed for same. and bus provider called me and said that i need to pay extra amount for same because of festival time. it is not my fault it was completely yours and bus operators bus fare data update problem. why would suffer in this case?...

The ticket detail clearly has mentioned that the trip is from Bangalore to karur, no where it mentioned the drop at karur bye-pass. We boarded the bus at bommanahalli, Bangalore and the driver informed us they'll drop us only at karur bye-pass.i was shocked since it's early morning we don't have a prior notice about this. Hence I had called the customer care immediately and spoke to them regarding the issue, the executive told me that he will get back immediately but there were no response after that, after a while I tried to connect with the customer care but the service was not available.

Please provide as I try book ticket on Redbus 04/10/ 2013. But unfortunately in the last minute transaction was failed. once again I tried, but failed again., and the amount was debited from my account., . Till now I did not get my refund and so I contacted Redbus.in Customer Care, from that day, every time they used to give me the same excuses that there is some problem in the payment gateway and you will get money today or tomorrow. It was very frustrating. Then I thought of going for filed complaint against them.much information as possible... my name subbarao [protected]

I have tried to book a ticket from Calicut - Trivandrum for my friend Ishak by Kallada transport on 11.09.2013 through red bus using internet banking. The amount credited to red bus, but the ticket was not booked. no refund of amount received yet. Pls see details below Date: 11-Sep-2013 TO TRANSFER INB Ibibo Web Pvt. Ltd. Transaction id : 42586598IGL9150354 TRANSFER TO [protected] IBIBO Amount : Rs.650.00 pls refund the amount to my account as early as possible

Dear Sir,

this is to Inform you that i had booked two tickets on www.redbus.in but i cancelled those bookings, the customer care called me and informed me to convert the discount amount to coupons but they dnt listen my words and one they have book directly and another also i told to convert into coupon bcoz refund amount they will send after 7 days but they again send it to my account present i my account money is low i depend on that amount only and again some executives are calling from my home town hyderabad and asking we are from redbus where is your home what is this sir not asking like proficient guy, i am male it is k but if in my place any lady is ther u just think this sir plzzzzzzzzzzzzzzzz this is not first time & they are thinking that we are in top position what this guys can do plz take action immediately thank u so much my details are

phone no:-[protected] & [protected]

I had cancelled my ticket on 5 Sep which I had booked from Thiruvalla to Bangalore . It is 3 weeks and I still have not got my refund of Rs2700. I have called up their customer service and every time they say they have already refunded but bank payment gateway problem. How can the bank have a payment gateway problem since 3 weeks? I will take suitable action.

Hi, I tried booking ticket in redbus from Coimbatore to Chennai on 2nd September. The transaction failed at the last step but amount was deducted from my bank account. When I called the customer care on 2nd my cmplaint was not taken. Again i called within 2 days, i have been told refund will be initiated but it was not done. When again I called on 12th , then only the complaint was actually initiated and i have got reference no 26780298. I was told that amount will be refunded within 7 working days. It has been 12 days but the amount is not yet refunded. The customer care response regarding this whenever i called is the worst. The information is not communicated properly. Please do look into this issue.

I had frustrating experience. I booked a bus from vashi to Shirdi from red bus. It was Volvo A/C semi slipper bus from Paulo travels (10PM from Vashi). MY PNR was 1582508. I paid Rs 1100 for that. I got a call around 7 Pm from -[protected] saying that we have two option – (When I asked about my booking he told me that was an error) (But I think it is a daily bus, because today also option is available). • A/C sleeper (With sit no 1&2 only) • Volvo sleeper This was frustrating I booked Volvo A/c semi sleeper & I am getting something else. Then I called Paulo travels & they told me you have booking for Volvo A/c semi sleeper , when I told her about call she told me she will inform in half an hour but nobody called me back. Then called to Red bus :- • His first reply I will check & inform you • Then he called me back & gave same two option • I told him ,I do not want these option then he searched other bus option for me & gave me a option of Volvo a/c sleeper at Rs 400. I told him book for me. • He came back after 15-20 min & told he cannot book that & he can cancel my ticket & initiate refund process. • But I need to go that day so, I told him I will go with a/c sleeper. This whole process took my one hour. Finally- That was result with same price:- Me & My wife not able to sleep whole night because we had seat no 1& 2 just above tyre & single axle bus. I want my whole money back & I do not know how can you compensate for my harassment & one night sleep. Please provide me relief otherwise I need to go to consumer court.

I have booked ticket to travel from Rajahmundry to Hyderabad in VRL travels through redbus on 16th August 2013.all buses cancelled reason for samaikyandhra ...But still i din't get any refund of money...
But still i din't get any refund of money..my reference number is TFPD42725655 & PNR No.12410660..please check the same issue..

Hi ALL, I have very bad experiecen with REDBUS online ticket booking[Sandhya Travels]. 1. Sandhya Travels did not call me, 2. Sandhya Travels did not mention "Sandhya Travels" on the bus, 3. in my system generated bus ticket did not have Sandhya Travles contact number 4. even i trying to reach them they did not pick my call 5. and ticket amount was double. I have face very bad experience with Sandhya Travels as well as REDBUS. I have received reply from red bus is as follows Following your complaint we have investigated on the same and we have found that ''Same Boarding point has been travel in the same bus other passengers also''. We would want to inform you that Operator is not agreeing to refund the amount We don't anticipate this happening again Looking forward to serve you again We value your feedback this helps us to stay in touch with your needs and to improve our service. all mistakes has done by travel operators and Red Bus crew supporting travel operators. So Friends, I suggest you please do not book tickets online with redbus if you want please reach out the nearest agent who will take care of you.

I had booked ticket from Erode to bangalore vide order no 21639628 dated 12th Augest 2013 and ticket in KPN was also received after deducting Rs 900/. But subsequently I cancelled the ticket due to my personal reason the ticket was cancelled vide TIN:TF[protected]. It was stated that the refund will be made within 5 days. * days have been completed but the refund is not yet received. Please arrange to refund amount immediately. My mail id is [protected]@yahoo.com and my mobile no is [protected]. N.R.Subramanian

Red bus do not care about the credibility of the agents who register with them. Any unauthorized bus agent(sree maruthi travels) or anybody can simply claim to be a bus agent And can register with them. The layman who books such tickets suffers.Instead of Volvo ac, a local non ac air bus arrived 5 hours late..12 o' clock midnight instead of 8.30. Terribly bad journey which we would never like to Remember.

I had booked a ticket from redbus ticket no - TF9B88382396 . The boarding point was udupi bus stand at 9:55 P.M . The bus left from other location of their choice without informing . The SRS travels did not even call before leaving . I waited in bus stand and when I call they tell me the bus had left . Why did SRS travel not call me before leaving . Why does Redbus provide wrong boarding points and their travel buses dont call to inform anything . The SRS travels asked me to catch a KSRTC bus and plan for my travel .

DO NOT BOOK YOUR TICKETS THROUGH REDBUS
DO NOT BUY TICKETS OF OMER TRAVELS AND AKBAR TRAVELS (even though it is FREE)

Very disappointed by the service provided RedBus. I do not even know Why RedBus even selling their tickets here online. I thought RedBus sells quality provider tickets. Please do not sell tickets of Omer Travels and Akbar Travels.
I purchased a ticket for Rs.2600/each from Hyderabad to Goa through RedBus. It started at 5pm in Nampally and reached Goa next day 4pm. That too bus is in bad condition no A/C no Air Suspension. Driver does not know the route to Goa, Travels does not have permit to enter Goa. He left all passengers in the middle of the town and few of ous don't even know where to go.

While returning back from Goa. We booked ticket through Akbar Travels Rs.2800/each Ticket. Bus supposed to start at 6pm in Goa, But bus came at 1am , 7 hours late. No quality.

I recommend you to withdraw OMER and AKBAR Travels from your database asap. They are . No service, No Quality, No Time sense. I don't even understand why RedBus even selling passengers their tickets.

Hello friends,

My name is Venkat, I have booked a ticket from Nellore to Hyderabad therough redbus.in in Orange Tours & Travels on 8the July, 2013(MULTI AXLE VOLVO). My date of Journey is on thee same date of booking i.e on 8the July, 2013 at 11:15 P.M. The PNR number of thee ticket is TS-RB5117206PMS/497710. But thee bus has not come at thee given time, I tried to contact thee given numbers and theere is no use of it. One has responded to thee call. I waited till 12:45 A.M on thee road trying to contact theem and thee contact details ([protected] &[protected]. I have lost thee money and thee people didn't call back nor responded. I have not travelled therough thee travels. I went straight to APSRTC bus stop and caught an SUPER LUXURY NON AC bus to Hyderabad. I have paid 900 Rs for thee travels and theough I travelled in non AC bus. It was waste of time and money. Because of theeir negligence I couldn't make to thee Office and obviously its a LOSS OF PAY FOR THE DAY. I want my compensation for thee loss of money and suffered a lot waiting for thee bus at midnight. I seriously felt very bad for my experience withe Orange Tours & Travels and thee Redbus.in website.

I felt Orange Tours & Travels offer good service and are responsible. I never expected theis kind of service from theem. I don't want to travel in theis Tours & Travels ever again. Very bad Travels..

Coming to thee redbus.in, I have complained theem about my experience and issue. For thee first time theey said theey will get thee clarification from thee travels and I called theem again and thee second time theey said to mail theis issue to [protected]@redbus.in. How come people encourage theis type of websites who don't even take thee responsibility for theeir bad service.

ear Sir/Madam,

This is karthikeyan from kalpakkam . On 22.06.13 i was booked a ticket from the RED BUS -Ravi travels from Chennai- Tiruchendur . In that mail written as the bus reporting time was at 10.15PM and departure time was 10.30pm and also my boarding point was Chengalpattu Tollway. I was standing there from 9.30pm onwards. Also i have been informed to that Ravi travels agent and Driver as my arraived. But they didnt stop the bus at my stop. even i have called them more than 20 times , they didn't respond me. This was hurted me a lot. Since i'm a old customer i didn't expect it from their side. Now i want refund my money.

Please take necessary action and do the needful.

Hereby i have attached my ticket for your further reference.


Regards,

Karthikeyan T
[protected]