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Red Bus Complaints & Reviews

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3.4

Updated: May 11, 2026

Complaints 3993

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2561

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1432

Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

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Red Bus reviews & complaints page 37

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I booked ticket from ktc bus stand Panjim (19:55)to Vadodara, but in the ticket kasal bus stand(19.55) was there.
Due to this fault of red bus I missed the bus .

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Apr 19, 2022

Updated by Honey Rathod Hi, my email id is [protected]@gmail.com

Apr 21, 2022

Updated by Honey Rathod Hi, its been long, my issue hasn't been resolved yet Please help me at the earliest

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I have travelled with the Mahindra travels whose bus no. CG 04 NB 1121. The staff misbehaves with the pessenges and the familes. I have pay extra 1000 than the other travels for early arriving at drop point, But the bus was 2hours let at boarding point and 5 hours let at drop point. The bus was fully loaded. and the conductor pick the any passenger that seen in the road without ticket. The passenged sit at the walking path of the bus. And dur to this all passenger suffer. Due to let drop of bus I missed my interview. I want to return my all money from red bus. I have attached photos and videos please seen.

+1 videos

May 19, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Please find tkt no for reference TR5D20241494.
Bus didn't reached the pic up point by schedule time.
So i tried to contact them by the phone no prided by you on the tkt. It is found that given number doesn't exist. So i contact and travel also.
Request you to refund the amount.

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Address: Bangalore

There are multiple complaints on this bus.
1. Bus operator forced me to go another point
2. Reason quoted that traffic, but there is not traffic
3. Bus operator denied to come asper route. He wish to take diversion to another rout.
4. Information has not given earlier, but given when bus delayed to reach point
5. Impolite behaviour from bus operator, responded roodly
6. I initially denied to go to other point as there was raining heavily and I am carrying company's laptop.
7. He said if you want to cancel and need refund asked me to contact Redbus.
8. Any how I have taken risk in the rain and crossed road to catch auto.
9. I have spent again Rs. 300 from my packet
10. I have demanded sorry from his rudeness, but he denied that he asked contact Redbus since bus operator does not responsible for anything, since booking happens at Redbus not with bus operator

May 23, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Here are proof about how they’ filled the bus

+1 videos

May 21, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 14, 2022

Updated by Rinkuchopra5 I better get my money back which I paid for this mr travels,

Bloody is this even a service ?? Paying 4K n this is what we are getting ? 5 hours bud is late, filled people like local bus, this people are talking n irritating shouting here, I’m going to su u all, you guys better take a step or else I’m filing complain in court, n twitting about this ### happend with my family,

Verified Support

Apr 17, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I’m Rinku my brother booked us bud mr travels, from Harihar to mumvai, they charged on the spot 4000 rs per person,

But when we came here, inside bud, it’s filled like dog, no one calls it as Volvo, 4 hours late from the running time, we were about to reach by 1 din reach yet, it’s 3;30

N this people have filled the bus like it’s some local bus,

I would want my bloody refund or I’m filing a complaint against this company, what kind of company this people even register, we trust this guys, n this is what we get

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 17, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Kerala

I Book a bus from Thrissur to sulthan bathery on 13th April. The arrival time in ticket was 12 Pm. The bus got delayed almost 5 hours.
I request for a refund on my ticket. Also like to do a complaint against the bus operator.

PNR No: AONM48G40R513
Ticket Number: TR[protected]

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 17, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Booked tkt from Nerul to Goa on 13th April. Exorbitant amount was charged . Approx 3k per person. After that seat allotted was different that the one shown at the time of booking. I would have never booked the seat allotted to me. I want my money refunded for this horrible experience.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 17, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

V

vaibhav634

Apr 19, 2022

How come my complaint got closed as resolved without any acceptable resolution.Please reopen my ticket. This is not resolved

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I have booked a bus ticket, but due to date change I need to I wanted to cancel the ticket from the phonepe appa, but in phonepe only booking option is there and no cancel button. Please provide it.

May 18, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked a ticket from vishakapatnam to tanuku for 12th April 2022, 18.00 pm
But I couldn't travel on this day ..and I am willing to reschedule for 13th April 2022, 18:00 pm, so I please request you to arrange for reschedule

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 13, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Airconditioner isn't provided enough most probably it is not working...

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 13, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear Team,

A complete disappointed I've booked my ticket for 2 people for today at 11.5. Bus was delay same was not even conveyed to me.

I called the concerne person he said bus is late & I've to wait till 2.30pm. i can't waste my time like this.

Such unprofessional aaproach by red bus. Atleast an text should be there for bus delay.

I've raised complain for the same.

I want complete refund.

Awaiting for your quick response.

Ticket no - TR[protected]
PNR NO[protected]
COMPLAIN NO[protected]

Thanks & Regards
Rohan Kotian
[protected]

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 13, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Citizen bus service near Roxy pull gwalior m.p.

I am Neelesh Rajpoot I purchased tickets for bhopal one of them is Amit Rajput and other than neelesh Rajpoot but my was done and it was deducted from my account but tickets was not booked so regarding this i have tried so many time for connecting that bus owner bus was citizen bus service gwalior but ower is not responding my calls so i requested to you please refund my ammount as soon as possible

May 11, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Bengaluru

Website: Redbus.in

On 4th of April at 11am approximate I tried to book the Bharati travels bus to Bangalore for the date 11/04/2022 of time 5pm. I selected my seats and during my payment process I preferred QR code scanning through Amazon pay. Also I scanned the QR code, entered the amount and also my payment was successful. But the bus tickets were not confirmed neither the payment page processed further and got declined by itself later
So I would like redbus to look into this issue and resolve it as soon as possible and provide my refund back.
Note: Photo of the transaction is posted below.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 7, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I initially i refund two of my ticket due to i am covid positive but when i want to refund i press on wrong date it come out as invalid but now i been gather all my covid positive evidence which was listed on the policy is acceptable, why is it the redbus team dun reply my message instead close my application

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Sorry team Case #18033031

Im not able to pick the call last week due to some personal reasons, kindly consider this case once again and provide the needful

im fully available for the call now I travelled from Visakhapatnam to chennai on 25/12/2021 5.30 pm 4947 rupees through "v kaveri travels" I booked my ticket from REDBUS. REDBUS ticket did not have GST INVOICE.
REDBUS told me ask BUS OPERATORS and BUS OPERATOR telling me to call REDBUS. I am tired calling both sides. I am providing tickets. Please find attachments.
Mail id : [protected]@gmail.com
Phone : [protected]
PNR NUM : 3286470
TKT NUM : TQDM73317067
GST NUM : 36AAQFV3039C1Z3
VIZAG TO CHENNAI
25TH DECEMBER 2021

May 13, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2022

Red Bus Customer Care's response Dear Rajesh,

Greetings from redBus Team!

Thank you for reaching out to us. I am Krithika and I am here to assist you.

As we discussed during our phone conversation, we understand that you require a GST invoice. However, we would like to inform you that GST invoice is provided from the bus operator's end only for business trips. We appreciate your kind understanding in this regard.

Please refer to the email for more details on this.

Stay safe, stay healthy!

Krithika

Your redBuddy

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Website: www.redbus.in/info

Hello Sir/Ma'am
I have booked my ticket through red bus from Raichur to Banglore at/on 03.04.2022 at 02.10 pm, & i tried to cancell the ticket after 3.hrs but redbus and in that app there option to cancellation. i reported the issue with redbus but they saying we could'nt refund the amount so i register the complaint yet not resolved so am here registering complaint aganist redbus . the redbus and bus operator looting consumer money and cheating.
thank you

A Sincere Consumer.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 7, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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My bus time was at 8:56pm and I was there on before anticipated time. My ticket number is TR4Y12017651. I had called them 4-5 times but they said that bus was late. But when I finally called after 2 hours they said that bus had already passed my picking stop long time back. But I didn't got any call if they had showed up on my picking point.

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I Harshada booked a seat from red bus 34 nd my next seat 35 is allot to a male nd bus was completely filled I want justice from travel agent . This was happen to me second time to my travel red bus immediately responded to my problem now where I have to seat

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 3, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I was about to catch bus on 24th March at 4:15pm. I received message from Red bus with wrong bus number of VRL travels. Because of which I missed my bus and it was really very important to me to reach in bangalore any how. I struggled so much to get another booking of bus. As a lady passenger they should have some concern about this. How could they provide wrong bus number. I was standing at the stop for more than an hour. Bus was already...

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Hi Atul Bisht, Due to a technical glitch, the amount was deducted but the ticket was not confirmed. Happy to share the refund status back to the mode of payment used by you. Below are the refund detai...

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

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