Red Bus Complaints & Reviews

I have booked a bus travel from dehradun to delhi on 20th march.
Shri Hare Rama Travels
Order Reference Number [protected]
Booking Id 47BA5ZPF
PNR 47BA5ZPF
Booking Date 19 Mar 2022 12:27:48
Amount Paid Rs. 1, 887.9
Complaints found
- Bus was not on time. We boarded the bus after walking 500 mtrs
- bus condition is pathetic. Its too hot and the basic requirement AC not working
- AC not working
- bus is picking people from normal stoppage without booking
- we have already informed redbus over facebook but no action was taken
- seats are not cleaned
- its like a local bus
- disgusting service

Hello
I have booked ticket of 20th March 2022
For some reason my plan canceled and I was trying to cancel my ticket at 19th March 2022 at 02 am
But they said can't cancel
Why this @m

Bus breakdown, trip cancelled by operator. Initiate full refund.

While booking a ticket i saw amazon pay offer about cashback. so i booked a ticket using amazon pay and yet they dont receive any cashback.
even after my complaint they give me false solution to my concern.

I have received calls from red bus that is fraud also no is [protected], consumer forum is taking any step or not ..?!

I have booked a bus through redbus from kolkata to digha, booking no TR3P92762101 which costed me 1883. Booking was done for company name Subhadeep tour travels. Suddenly one person Call one day and he said he will change our seats with another bus .trip is for 18th and on 17th that person called us and said he will cancel our booking ..he misbehave with us also if on immediate basis action will be not taken am ready to complain against ur company on consumer forum . I need immediate action for this and I need my booking details or else after 1hour I have to raise this issue through consumer forums. This is harassment and after paying money we will not tolerate anything

Redbus charging gst for non AC buses but as per gst law gst is applicable for ac buses only not on non AC buses. Previously they never used to charge on non AC buses but now they are doing illegally. When I called their Custer care and enquired they told some story that rules changed and said that operatar has to pay and hence they are charging.

Please kindly look into this issue.

My ticket number is TR[protected],
I made a booking of zingbus through Redbusfrom lonavala to Goa on 6th march'22
Time mentioned on ticket was 10.20 Pm but bus left stop at 9.50pm
I received refund but zingbus promised me compensation of 50% but still didn't receive that amount.

I have booked a online bus ticket from Delhi to Prayagraj, I reached the boarding point half an hour before so I don't miss the bus, then the bus arrived one and half hour late, though trying to contact with the bus contact information no response was provided, a call was received and I was told, bus is in traffic and will come to boarding point but it will be late. Redbus does not provide any information about the bus number, bus conductor number, or driver number etc etc. And further after being waiting I am being switched to an alternative bus option which goes through the same route, but now in this bus I am supposed to sit here sometimes there and the journey time is ofcourse more than the journey time taken by the bus which was booked. When I tried to confront this to redbus coordinator via chat and asked them to call me they didn't call me, and when had conversation via chat after listening to my issue he granted me 100 Rs compensation in my Redbus Wallet. Is this the service you provide @redbus. This is not acceptable and it should not be taken as granted.

This is second time continuously very bad experience with Redbus. The bus operator (tied up with Redbus) has canceled the bus on the last moment. Both times I was travelling to attend family function. Last time when this happened, Redbus didn't inform to me about the cancellation. When I went to the boarding point and called customer care to know about the status of the bus. That time I learned that bus was canceled. They have been telling they will take action against the bus operators but it doesn't look like that. The same incidents are happening. Company is fooling people. They are taking 72 hours to refund the money after the date of cancellation. They are also not providing any compensation to customer.

I booked tickets from Jaipur to Ahmedabad on date 14/03/22 through red bus from New shree mahaveer travels SEAT NO L2 TICKET NO TR4C39799455 departure time 6.30 PM.i booked in AC SLEEPER BUT when I reached my pickup point I saw NON AC BUS and no suitable answer from driver side and counducter side I paid for AC SLEEPER and provide by bus operators non AC.That is case of 420 for RED BUS ABD bus operators .if I m not get my full money refunded I will file case both o[censored]

I have booked a ticket from Delhi to Ajmer through Ashok Travels after reaching the pickup point the operator changed the bus with any information to Gulzar Travels which is the worst travel services i ever had seen, the seating condition was pathetic can not able to stretch the legs. Finally I decided to call the customer care and how carelessly the RED BUS service were at the last moment they were justed to take the alternate on my own risk or else travel in the same bus. What a pathetic condition it is. The Red Bus charges double the operator Charing for providing uncomfortable journey and how careless the red Bus didn't had the bus details.One of the worst service by the red Bus. Driver and helper behaviour was very rude and i suppose to reach the destination at 6:45 but it will reach by around 9:30 am what kind of a service it is.. Driver and operators behaviour was volgur, very careless.

I booked seat L3 L4 and D from second row from front they changed it to 2nd from back after payment. Ticket no TR[protected] and YR [protected]

I was going to book 2 tickets in NON AC sleeper bus for me and my mom. Each ticket costs Rs 1300. So totally Rs. Rs. 2730 including GST.

After I made the payment, it is showing that the tickets that I booked is for AC sleeper bus in the same travels.

But I remember correctly that I went to NON AC sleeper booking, because AC bus is uncomfortable to me.

Once I noticed that AC sleeper tickets have been given to me, I cancelled the tickets. Under cancellation policy it showed that I would be getting a refund of Rs. 2340 by deducting Rs. 390. And that refund would come within 7 days.

Now Rs. 390 is a loss for me. How could they change the tickets for me?

Ticket booking App: Redbus
Ticket journey date : 13 March 2022.
Ticket booking date: 9 March 2022
Boarding point: Veeravanallur, 627426.
Arriving point : Chromepet.
Travels name: Sree Jothi Travels.

Complaint registering date : 9 March 2022

I was waiting for more than three hours and i have lodged a compliant and my complaint refeence number is 17828544 but no positive feedback from him

I had booked a bus for my mother 62yrs old from Hubli to Pune in the Redbus site it allowed me to book and the bus was to leave Hubli at 3:20AM and my mom was waiting all alone at the stop from 1AM. At 3:25 when I called customer care to enquire, they told me the service was cancelled by the Bus Captain when I asked them the reason for it he told me the bus had already left at 2AM. When I questioned them about the timing, all they had to say to me was "Sorry mam, it passed Hubli early today." This is so disgusting. I am so furious right now, I already raised a request for refund last month but still no response at all from your end. Its highly disappointing that after all that we went through you'll as a company don't feel it necessary to take note of it and resolve it for us. More than the refund its the horrible service that is annoying me so much. If I do not receive a response and a refund within this week, I will be filing a complaint and also will make sure to put up these reviews on my site.

You hav established only computerised system...their is no one to listen our problem directly and make them solved soon...

I uave book 4 tickets along with two new ly born babies form indore to mathura by safar express pvt ltd..we have provided ticket with timing 6:15 pm.
Still we r on road and waiting for bus...its 8:26 pm...thr is no info against our bus...babies are getting irritate ... We r trying to complain to bus operator...but he ia not pick up the phone...redbus making us bsy on computerised voice system

I had done payment for Redbus.in for travelling from Ahmedabad to Kota on Dtd, 25.02.2022 for Shrinath Volvo bu Seat No. L9. Pyment done wide ref. No.[protected]IGANBTQBU6 TRANSFER TO 45 via INB of SBI. But ticket was not alloted to me by Redbus.in and also payment not refunded to me.

So i had confimred same seat and Bus through Makemytrip after it.

I have been booking Volvo bus services via RedBus for traveling from Durgapur(West Bengal) to Kolkata, but for last few months the bus gets changes in between trips and the reservation is lost in the transfer.

Even after charging around Rs 130 more than the actual bus fare, Redbus is not taking any responsibility to make sure the service is not disrupted.

The change of bus in between road, transfer of own luggage, and no reservations in the changed bus, has lead to mental harrasment for me and it makes no sense to make reservations.

Hence, i would like to file a complaint against Redbus so they can take responsibility of the overpriced but disrupted service and compensate for my harrasment too

Hi please help to share gst invoice bill for below ticket
Ticket No
PNR
TR3A23847722
KINM28F5237706