Red Bus Complaints & Reviews

Booked tkt from Nerul to Goa on 13th April. Exorbitant amount was charged . Approx 3k per person. After that seat allotted was different that the one shown at the time of booking. I would have never booked the seat allotted to me. I want my money refunded for this horrible experience....

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I have booked a bus ticket, but due to date change I need to I wanted to cancel the ticket from the phonepe appa, but in phonepe only booking option is there and no cancel button. Please provide it.

May 18, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked a ticket from vishakapatnam to tanuku for 12th April 2022, 18.00 pm
But I couldn't travel on this day ..and I am willing to reschedule for 13th April 2022, 18:00 pm, so I please request you to arrange for reschedule

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 13, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Airconditioner isn't provided enough most probably it is not working...

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 13, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear Team,

A complete disappointed I've booked my ticket for 2 people for today at 11.5. Bus was delay same was not even conveyed to me.

I called the concerne person he said bus is late & I've to wait till 2.30pm. i can't waste my time like this.

Such unprofessional aaproach by red bus. Atleast an text should be there for bus delay.

I've raised complain for the same.

I want complete refund.

Awaiting for your quick response.

Ticket no - TR[protected]
PNR NO[protected]
COMPLAIN NO[protected]

Thanks & Regards
Rohan Kotian
[protected]

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 13, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Citizen bus service near Roxy pull gwalior m.p.

I am Neelesh Rajpoot I purchased tickets for bhopal one of them is Amit Rajput and other than neelesh Rajpoot but my was done and it was deducted from my account but tickets was not booked so regarding this i have tried so many time for connecting that bus owner bus was citizen bus service gwalior but ower is not responding my calls so i requested to you please refund my ammount as soon as possible

May 11, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Bengaluru

Website: Redbus.in

On 4th of April at 11am approximate I tried to book the Bharati travels bus to Bangalore for the date 11/04/2022 of time 5pm. I selected my seats and during my payment process I preferred QR code scanning through Amazon pay. Also I scanned the QR code, entered the amount and also my payment was successful. But the bus tickets were not confirmed neither the payment page processed further and got declined by itself later
So I would like redbus to look into this issue and resolve it as soon as possible and provide my refund back.
Note: Photo of the transaction is posted below.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 7, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I initially i refund two of my ticket due to i am covid positive but when i want to refund i press on wrong date it come out as invalid but now i been gather all my covid positive evidence which was listed on the policy is acceptable, why is it the redbus team dun reply my message instead close my application

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Sorry team Case #18033031

Im not able to pick the call last week due to some personal reasons, kindly consider this case once again and provide the needful

im fully available for the call now I travelled from Visakhapatnam to chennai on 25/12/2021 5.30 pm 4947 rupees through "v kaveri travels" I booked my ticket from REDBUS. REDBUS ticket did not have GST INVOICE.
REDBUS told me ask BUS OPERATORS and BUS OPERATOR telling me to call REDBUS. I am tired calling both sides. I am providing tickets. Please find attachments.
Mail id : [protected]@gmail.com
Phone : [protected]
PNR NUM : 3286470
TKT NUM : TQDM73317067
GST NUM : 36AAQFV3039C1Z3
VIZAG TO CHENNAI
25TH DECEMBER 2021

May 13, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2022

Red Bus Customer Care's response Dear Rajesh,

Greetings from redBus Team!

Thank you for reaching out to us. I am Krithika and I am here to assist you.

As we discussed during our phone conversation, we understand that you require a GST invoice. However, we would like to inform you that GST invoice is provided from the bus operator's end only for business trips. We appreciate your kind understanding in this regard.

Please refer to the email for more details on this.

Stay safe, stay healthy!

Krithika

Your redBuddy

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Website: www.redbus.in/info

Hello Sir/Ma'am
I have booked my ticket through red bus from Raichur to Banglore at/on 03.04.2022 at 02.10 pm, & i tried to cancell the ticket after 3.hrs but redbus and in that app there option to cancellation. i reported the issue with redbus but they saying we could'nt refund the amount so i register the complaint yet not resolved so am here registering complaint aganist redbus . the redbus and bus operator looting consumer money and cheating.
thank you

A Sincere Consumer.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 7, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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My bus time was at 8:56pm and I was there on before anticipated time. My ticket number is TR4Y12017651. I had called them 4-5 times but they said that bus was late. But when I finally called after 2 hours they said that bus had already passed my picking stop long time back. But I didn't got any call if they had showed up on my picking point.

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I Harshada booked a seat from red bus 34 nd my next seat 35 is allot to a male nd bus was completely filled I want justice from travel agent . This was happen to me second time to my travel red bus immediately responded to my problem now where I have to seat

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 3, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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I was about to catch bus on 24th March at 4:15pm. I received message from Red bus with wrong bus number of VRL travels. Because of which I missed my bus and it was really very important to me to reach in bangalore any how. I struggled so much to get another booking of bus. As a lady passenger they should have some concern about this. How could they provide wrong bus number. I was standing at the stop for more than an hour. Bus was already...

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I travelled from Visakhapatnam to chennai on 25/12/2021 5.30 pm 4947 rupees through "v kaveri travels" I booked my ticket from REDBUS. REDBUS ticket did not have GST INVOICE.
REDBUS told me ask BUS OPERATORS and BUS OPERATOR telling me to call REDBUS. I am tired calling both sides. I am providing tickets. Please find attachments.
Mail id : [protected]@gmail.com
Phone : [protected]
PNR NUM : 3286470
TKT NUM : TQDM73317067
GST NUM : 36AAQFV3039C1Z3
VIZAG TO CHENNAI
25TH DECEMBER 2021

May 4, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: West Street , Thippirajapuram, Kumbakonam

I booked my bus ticket by REDBUS on 20 Mar 2022(Ticket number (TIN): TR4K[protected] PNR No: 477QDCKX) from Chennai to Kumbakonam for dated 21 Mar 2022 that ticket amount was 525/- Rs. and cancelled it on 21 Mar Bus End Due To Breakdown The Bus.

But my problem is that still i have not received that refund amount in my bank account. and in Bus Operator Team mention that amount within 5 days. And Still Do Not Support The Red Bus And Sri Muthulakshmi Travels.

Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Thank You

May 1, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: Bangalore

I booked ticket through redbus app via UPI money has been debited to redbus but my ticket has not been booked, please make sure my money is refunded

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Red Bus Customer Care

from Bengaluru, Karnataka

Mar 29, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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Website: www.redbus.in

Transaction ID: IGANGIFAX6 on 25 Mar 22 from SBI bank
Ticket booking from Tirunelveli to Bangalore not successful
Money detected from account and no ticket generated
Call centre not assisting
Refund not generated

May 4, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked a ticket from Pune to Amravati fir 4th April, ticket no: TR4R22958490. It showed different boarding timings before booking the ticket and boarding timings after booking the ticket. I've added couple of screenshots for the proof. It showed 23:20 as the boarding time before booking the ticket and my ticket has boarding time as 9:20 pm. Can you please have a look at the screenshots and solve this issue at the earliest. Kindly do the needful.

Apr 30, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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RED BUS FRAUD – I booked the Ticket from Anand Vihar ( Ghazipur Petrol Pump) to Gorakhpur ( UTTAR PRADESH) BUS NAME – ZINGBUS, BUS NO – HR38AB2106 When I reached to board the Bus, Bus Conductor told me that your ticket has been cancelled. I asked to bus conductor why, he told me that I am late, I told him to see My wrist watch I am before time. Actually, The Bus conductor sold my ticket to other passenger . I saw 3 passenger seating...

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Website: Redbus.in

Ticket No: TQDE46116983 for 21 Dec'21 was booked online through REDBUS, however cancelled by Bus Service Operator on 21 Dec'21. Since then, even after continuous follow ups, this Bus ticketing company has not refunded any amount for this ticket till date.
Enclosed cancellation and mail communication.
Have spoken to their call centre on numerous occasions.
Complain no 17526280 raised dt. 13/01/22, follow up on 19/01/22, 22/01/22, 31/01/22. In Between I was told to wait for resolution from your end. Subsequently, they have sent a mail on 01/03/22 (enclosed) closing this complain no without any resolution till now. Even my Bank has conveyed that they not received any transfer from this agency. Every time I raise requests in their chat box in HELP section in their web page and in Facebook Messenger, I am told that they would get back which does not happen throughout. I feel cheated by REDBUS.

May 1, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Red Bus Complaints & Reviews

File a complaint to Red Bus

Red Bus reviews & complaints page 37

Wrong seat shown while selling ticket

Bus cancel option not available from Phonepe app

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About rescheduling

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In an air conditioner bus , air conditioner isn't working

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Complete refund

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Due to bus ticket amount deduction

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I'm complaining regarding the unwanted money deduction

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Refund status

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Kindly provide invoice

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Ticket Cancellation

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Bus didn't show up on my picking point

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Seat booking

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Wrong bus number provided because of which I missed my bus.

Need invoice

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Ticket Cancel From Bus End But Refund Amount Not Credited

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Money has been debited but ticket has not been booked

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Bus ticket booking unsuccessful without refund

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Zingbus showed different boarding timings before booking the ticket and boarding timings after booking the ticket

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Red Bus Fraud

Non-Refund from RedBus for Cancelled Bus Ticket No: TQDE46116983

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Red Bus Complaints & Reviews

File a complaint to Red Bus

Red Bus reviews & complaints page 37

Wrong seat shown while selling ticket

Bus cancel option not available from Phonepe app

Post your Comment

About rescheduling

Post your Comment

In an air conditioner bus , air conditioner isn't working

Post your Comment

Complete refund

Post your Comment

Due to bus ticket amount deduction

Post your Comment

I'm complaining regarding the unwanted money deduction

Post your Comment

Refund status

Post your Comment

Kindly provide invoice

Post your Comment

Ticket Cancellation

Post your Comment

Bus didn't show up on my picking point

Post your Comment

Seat booking

Post your Comment

Wrong bus number provided because of which I missed my bus.

Need invoice

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Ticket Cancel From Bus End But Refund Amount Not Credited

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Money has been debited but ticket has not been booked

Post your Comment

Bus ticket booking unsuccessful without refund

Post your Comment

Zingbus showed different boarding timings before booking the ticket and boarding timings after booking the ticket

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Red Bus Fraud

Non-Refund from RedBus for Cancelled Bus Ticket No: TQDE46116983

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