Red Bus Complaints & Reviews

I was book a bus ride through redbus on 30/11/21 from Aburoad to delhi (22:40 to 10:15).
I have to catch the flight from Delhi Airport @ 14:00.
I was along with my wife reached at pickup location @ 21:00 hours.
I had call to the mobile no shown in message of my ticket and he replied that bus is ontime and will reach within given time.
Further he provides me driver contact no and I call to driver of my bus to know the expected time to reach but he says he will reach around 00:30 hours. Which was too late as per time mentioned in ticket.
Further i have no other option except wait for the bus. The bus was reached @ 01:39 3hours delay, and I ask from the driver about my flight timing, he says the bus will reach delhi around 13:00 hrs. 3 hours delay, however the exact time when the bus reached at delhi is 15:20hrs. Which is more than 5 hours delay.

Due to that I have to cancel my flights ticket and it loss me around 5, 000 inr.

This is completely because of bus delays and false commitment from agent or coordinator of redbus.

I urge to redbus to investigate this matter and identify the root cause why these timing are not match and take stric action.

I need refund of all the money which I had loss due to redbus to recover my loss.
I am attaching the photos of my ticket details.

Please take a screenshot while cancelling any ticket in redbus. I cancelled a ticket the previous day. It clearly says the booked ticket has been cancelled. The bus was not full because it was off season. I got a call on the day of journey (according to the cancelled ticket) to board the bus. I told him that it was cancelled. Next day, when i checked my account there is no evidence of cancellation. I raised a complaint and i was asked to wait for 72 hours. After that there was no response. i again asked customer care, they gave a reference number and said that the amount has been credited. But it was not credited till now. VERY IMPORTANT IS THAT THERE IS NO OPTION IN CUSTOMER CARE IVR TO TRACK THIS. PLEASE BE CAREFUL AND CONVEY THIS MESSAGE FOR ALL THE TRAVELLERS OF REDBUS. ALSO I FOUND THIS HAPPENED FOR MANY PEOPLE LIKE ME RECENTLY.

I had cancelled the ticket booked on 12 April 2022 booked from Red Bus. Ticket Number: TR5B23814747 | PNR No:[protected]. Amount Rs.3390 deducted from my account. After cancellation refunded amount not yet get back to me

Trying to book tickets from Tanjore to coimbatore however amount got debited but tickets were not confirmed or booked .

No response from customer care and no way to contact them as well

Dear sir/madam
We had booked one ladies seat from bangalore to kumta on 14th April 2022 at 9:25 pm through redbus.com. pick up point was southend circle. When we called driver naveen he told due to traffic he ll be late for half an hour and told us to wait near clock tower in south end circle. After 10pm there was no call from driver. We called him back. He told he already reached majestic. We get shocked how he could left without pickup. When we called office they told come to majestic we ll make some arrangements. It was almost 11pm. No cabs auto were ready to come majestic. When we asked for refunding they are telling to contact redbus. But we are not able to contact redbus. We have paid 1575 rs including gst. Kindly help us to get out money back.

Waiting for your reply,
Thank you.

Dear Sir/Madam,

I have booked bus ticket for travelling from salem to Karaikudi (Kurunchi Travels Bangalore to Rameshwaram route) by Redbus ticket booking application for travelling on 14 April 2022 11 PM.They collected Rs.2308 towards the ticket.

On the day of departure, there is no tracking was available on the app, as well as unable to contact the bus driver no which is shared on the message from redbus operator before the journey. When I get back with redbus agent they mentioned they are not able to reach the bus operator and bus driver to know the realtime status of bus. I had connected with kurunchi travels via online and got the driver phone number then I reached the bus driver, he said bus is late due to bus broken down, delayed by 6 hrs and came to salem pickup point at 5 AM

So I contacted the redbus chat box and then had a call with support agent and explained the situation, then I told that I was travelling by my own arrangement to reach the destination. The agent also confirmed the same and mentioned that he will sure give solution with in 48hrs upon confirmation with the bus operator.

I called multiple times on the issues after that 48hrs to the redbus agents, they said that they will revert back to me, but there is no response from them. so after 5 days, again I called the support agent she mentioned that operator is not giving refund to me and they will update the status to the next level escalation.

No response yet, so I made a mail to redbus grievance mail regarding the issue, no update from their end.

This is the situation which I am undergoing on, so ridiculous and unsupported action from the redbus service.
Please do the needful and I request to help me to get the compensation of Rs.30000 for wasting my time and energy, since I had no sleep on that day, I had travelled to Karaikudi by local bus upon spending this much of money for online booking, but this kind of agent apps not providing the support at the time of need and doesn't working as per thier promised time schedule.

Please take immediate action upon this subject and investigate with Redbus, Kurunchi bus travels regarding the issue, I need a compensation and solution.

Sir,
i bokked 3 ticket from red bus online ( jaipur to rajsamand)as on 4th april, 2022, same day bus was cancelled and a person from travel agency said that refund amout will be credited to source within 7 days, but same still not credited to my account. And also contact number show in ticket not working.
Please help me.
Mob no. - [protected]
email - [protected]@gmail.Com

Dear Sir,

I booked a car on 21st April, 2022 from Ahmedabad to Mount Abu (booking if 16505J2KVYZP) by paying advance of Rs. 702 as advance for booking. Immediately I cancelled after booking without wasting a single moment.

I was shocked to see Rs. 585 been cut and only 157 was refunded to me.

I want to mention following points:

1. While booking, it was no where mentioned that the car is non ac car. I am attaching the screen shot for the same and after the booking it was shown as non ac car. In the general information its mentioned AC will be switched off in hilly area. So it is deemed that in the non hilly area it will be on.
2. The cancellation and refund policy mentioned is as per the attached document.
3. However while cancelling the policy, the amount cut was inappropriate and not justifiable.

I am a non working person and loosing so much amount is a real concern for me. Please consider my case and refund me the balance amount. You can consider cutting little amount as cancellation fee.

Please find attached the required documents. I request you to consider as my request and pay me the remaining amount.

I have booked a ticket in redbus mobile application on April 07, 2022. I have received a ticket.However, i have not received any GST invoice. I have reached out to customer care and followed up multiple times. Inspite of the same i have not received any invoice.

As per Section 31 (2) of CGST Act, 2017, A registered person supplying taxable services shall, before or after the provision of service but within a prescribed period,...

Chennai to kurnool ticket booked on 19.04.2022 while ticket booking my amount was deducted but ticket not given.

Deducted amount : 1347.19

i got the message from red bus your amount will be refund within 5to 7 working days.

Booked and amount deducted date: 19.04.2022...

It is very disappointing to know that there are multiple changeover of buses during the journey. The fact that the passengers will have to change their bus after the mentioned changeover is irritating and very discomforting. I had booked a bus from nagpur to ahmedabad on 18 Apr 2022 for one of my relative. I have following grievances for the mentioned journey.

1. No clarity on changeover of bus before and during the booking
2. The operators than surprised the passengers with the news of second changeover of bus.
3. The bus for the second changeover was not inspected for its road worthy and hence made the passengers wait for one complete hour due to some mechanical fault in the bus (and that too in the scorching heat)
4. Over to it, instead of covering the time loss the bus service ensured that passengers reach their destination one hour late.
5. The late arrival had costed my relative to miss her important exam in the college.

We had booked bus ticket online.
Journey was scheduled for mumbai to mantha.
Bus operators did not reach the destination Mantha.
I have booked ticket for N T white House travels but at boarding point bus came with different name (maharaja travels). With more than one hour delay. They dropped me at near Jalna location.
And said another seating bus is coming, wait for that bus in 10 minutes. I waited there almost more than one hour but no bus is there.
So we request to take appropriate actions on Red bus and the bus travel agency N T white house travels.
We need to get companciate for it
Tickets details are as follows
redBus mTicket
Route: mumbai to mantha
Ticket ID: 5776GGP7
Primary Passenger: Sachin, MALE
PNR:[protected]

Travels: N.T White House
Departure: 09:10 PM, Tue, 19 Apr
Seat Numbers: 4L
Boarding point: Kamothe - shree ganesh travels, below flyover, near bus stop.

On 4th April 2022, I, Surya Kankanala booked a ticket from vijayawada to LB Nagar, Hyderabad. Payment made but ticket not given. I haven't received the refund amount till today.

Without otp book is confirmed without pay and now he telling pay later option i requested for cancelled books but he not accept query from customer side and demanding for payment

RedBus app totally fake and misguide customers totally business satisfaction no one listening my query

I have booked the ticket using coupon from slice credit card, but cashback not yet credited.
Below is the ticket number for your reference, kindly look into the matter..

My ticket numer's are
Ticket no: TR5E47980398

Hello sir,
My self RATNAKAR MISHRA residence at B-228, Vasant Kunj Enclave South West Delhi India 110070,
I would like to complaint about My bus booking from Sultanpur Uttar Pradesh to Delhi and Journey date was 08.12.2022 by RS yadav through Redbus.com @2ticket one in the name of RATNAKAR MISHRA and an other is Amit kumar the total cost of the ticket was Rs 3500 approx.
But but was cancelled without intention to me, so We are came to pickup point on time as per schedule to departure the bus, after waiting more than 2.5 hours when I was contacted with bus operator of RS Yadav they are told me that your bus is cancelled for today.
I was surprised to hear about cancellation because the of the bus because I was booked train 🚆 on next day from Delhi to Goa at this setuation we will loosed train.
We have beared loose of Rs 15000.
And waiting till date we have not received single paise against booking of my two tickets from Redbus.com or RSYadav.

So, it is humble request to you please do needful at your end.
With regard,
RATNAKAR MISHRA
[protected]
mishra.ratnakar.[protected]@gmail.com

We had to pay Rs.4200 to travel from Nagercoil to Coimbatore though the regular price for 2 tickets is Rs.1700. please help as we had to pay Rs.2500 extra.

Thanks

Travelling today,[protected] I paid Rs.4200 when the regular price for 2 tickets is Rs. 1700. There is a difference of Rs.2500! Please help, we would like to have an explanation and a refund if possible.

Thanks

I have booked ticket from redbus (hajipur to Asansol) ticket no TR5F96195489 on 17/ 04/2022.the bus was at 4:30 pm so i called on the given phone no by redbus, and asked about bus information so the person reply that bus is cancelled today(which i have call recording of it) so i try to reach the customer care of redbus but the no given in it didnt connect.so i try to chat with them at the app but they didnt call me.but at about 4 o i check once again for my refund but the app didnt show the bus cancelled.so i called once again to the given no but this time the same person said the bus is going.and he accepted the he said it was cancelled but the bus is going.And now they are not giving me my refund and not even ready to listen my problem.please look into this matter.and i am going to file a written complain in consumer court about it and about my harresment caused by the company.

The bus no. Is UP-15-CT-6620. The bus is so unhygienic. The seats are so uncomfortable and dirty. I paid ₹1769 for this and what I get so so bad service. Also, the timings was 20:30 for this bus from Palampur and the bus arrived at 21:42.
Kindly do the needful. This is totally fraud for the amount paid for this bus.
Kindly help.