Red Bus Complaints & Reviews

On 4th of April at 11am approximate I tried to book the Bharati travels bus to Bangalore for the date 11/04/2022 of time 5pm. I selected my seats and during my payment process I preferred QR code scanning through Amazon pay. Also I scanned the QR code, entered the amount and also my payment was successful. But the bus tickets were not confirmed neither the payment page processed further and got declined by itself later
So I would like redbus to look into this issue and resolve it as soon as possible and provide my refund back.
Note: Photo of the transaction is posted below.

I initially i refund two of my ticket due to i am covid positive but when i want to refund i press on wrong date it come out as invalid but now i been gather all my covid positive evidence which was listed on the policy is acceptable, why is it the redbus team dun reply my message instead close my application

Sorry team Case #18033031

Im not able to pick the call last week due to some personal reasons, kindly consider this case once again and provide the needful

im fully available for the call now I travelled from Visakhapatnam to chennai on 25/12/2021 5.30 pm 4947 rupees through "v kaveri travels" I booked my ticket from REDBUS. REDBUS ticket did not have GST INVOICE.
REDBUS told me ask BUS OPERATORS and BUS OPERATOR telling me to call REDBUS. I am tired calling both sides. I am providing tickets. Please find attachments.
Mail id : [protected]@gmail.com
Phone : [protected]
PNR NUM : 3286470
TKT NUM : TQDM73317067
GST NUM : 36AAQFV3039C1Z3
VIZAG TO CHENNAI
25TH DECEMBER 2021

Hello Sir/Ma'am
I have booked my ticket through red bus from Raichur to Banglore at/on 03.04.2022 at 02.10 pm, & i tried to cancell the ticket after 3.hrs but redbus and in that app there option to cancellation. i reported the issue with redbus but they saying we could'nt refund the amount so i register the complaint yet not resolved so am here registering complaint aganist redbus . the redbus and bus operator looting consumer money and cheating.
thank you

A Sincere Consumer.

My bus time was at 8:56pm and I was there on before anticipated time. My ticket number is TR4Y12017651. I had called them 4-5 times but they said that bus was late. But when I finally called after 2 hours they said that bus had already passed my picking stop long time back. But I didn't got any call if they had showed up on my picking point.

I Harshada booked a seat from red bus 34 nd my next seat 35 is allot to a male nd bus was completely filled I want justice from travel agent . This was happen to me second time to my travel red bus immediately responded to my problem now where I have to seat

I was about to catch bus on 24th March at 4:15pm. I received message from Red bus with wrong bus number of VRL travels. Because of which I missed my bus and it was really very important to me to reach in bangalore any how. I struggled so much to get another booking of bus. As a lady passenger they should have some concern about this. How could they provide wrong bus number. I was standing at the stop for more than an hour. Bus was already...

I travelled from Visakhapatnam to chennai on 25/12/2021 5.30 pm 4947 rupees through "v kaveri travels" I booked my ticket from REDBUS. REDBUS ticket did not have GST INVOICE.
REDBUS told me ask BUS OPERATORS and BUS OPERATOR telling me to call REDBUS. I am tired calling both sides. I am providing tickets. Please find attachments.
Mail id : [protected]@gmail.com
Phone : [protected]
PNR NUM : 3286470
TKT NUM : TQDM73317067
GST NUM : 36AAQFV3039C1Z3
VIZAG TO CHENNAI
25TH DECEMBER 2021

I booked my bus ticket by REDBUS on 20 Mar 2022(Ticket number (TIN): TR4K[protected] PNR No: 477QDCKX) from Chennai to Kumbakonam for dated 21 Mar 2022 that ticket amount was 525/- Rs. and cancelled it on 21 Mar Bus End Due To Breakdown The Bus.

But my problem is that still i have not received that refund amount in my bank account. and in Bus Operator Team mention that amount within 5 days. And Still Do Not Support The Red Bus And Sri Muthulakshmi Travels.

Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Thank You

I booked ticket through redbus app via UPI money has been debited to redbus but my ticket has not been booked, please make sure my money is refunded

Transaction ID: IGANGIFAX6 on 25 Mar 22 from SBI bank
Ticket booking from Tirunelveli to Bangalore not successful
Money detected from account and no ticket generated
Call centre not assisting
Refund not generated

I booked a ticket from Pune to Amravati fir 4th April, ticket no: TR4R22958490. It showed different boarding timings before booking the ticket and boarding timings after booking the ticket. I've added couple of screenshots for the proof. It showed 23:20 as the boarding time before booking the ticket and my ticket has boarding time as 9:20 pm. Can you please have a look at the screenshots and solve this issue at the earliest. Kindly do the needful.

RED BUS FRAUD – I booked the Ticket from Anand Vihar ( Ghazipur Petrol Pump) to Gorakhpur ( UTTAR PRADESH) BUS NAME – ZINGBUS, BUS NO – HR38AB2106 When I reached to board the Bus, Bus Conductor told me that your ticket has been cancelled. I asked to bus conductor why, he told me that I am late, I told him to see My wrist watch I am before time. Actually, The Bus conductor sold my ticket to other passenger . I saw 3 passenger seating...

Ticket No: TQDE46116983 for 21 Dec'21 was booked online through REDBUS, however cancelled by Bus Service Operator on 21 Dec'21. Since then, even after continuous follow ups, this Bus ticketing company has not refunded any amount for this ticket till date.
Enclosed cancellation and mail communication.
Have spoken to their call centre on numerous occasions.
Complain no 17526280 raised dt. 13/01/22, follow up on 19/01/22, 22/01/22, 31/01/22. In Between I was told to wait for resolution from your end. Subsequently, they have sent a mail on 01/03/22 (enclosed) closing this complain no without any resolution till now. Even my Bank has conveyed that they not received any transfer from this agency. Every time I raise requests in their chat box in HELP section in their web page and in Facebook Messenger, I am told that they would get back which does not happen throughout. I feel cheated by REDBUS.

I booked a bus from rishikesh to delhi in april 2021. The boarding point was natraj chowk. The bus didn't stop at the boarding point. Instead it stopped 4km away from the boarding point, i had to waste extra money to reach there. When we reached their the bus type was also changed. The bus which was there was seater that too non ac and the bus we booked was Ac sleeper. I filed a complaint about it on redbus app but they never made any sort of refund and they also marked my issue as resolved but it wasn't.
Now recently i booked a bus from delhi to dehradun and they were offering 300 rupees cashback when using slice credit card. But i didn't get any cashback. The service provided by Redbus is really fraud.

I tried to book a bus from Aajara to Mumbai and the ticket booking was successful but somehow when I scanned the UPI for payment, the ticket amount (Rs. 630) was deducted twice. I contacted the customer support and they that this is an issue from my bank and I will receive it in couple of next business days. I waited for almost 2 weeks and then contacted my bank from where I got to know that it was a valid transaction and the amount was sent to the respective UPI.
Then I came back to redbus support for help but they denied the transaction. I requested to raise a complaint on my behalf as I was not able to do it. The support person said I will receive a call back in 48 hrs for my complaint (Case id[protected] but I didn't receive any.
I contacted the support again and came to know that my previous complaint was closed even without contacting me. This has happened 2 times in a row now.
I am facing multiple issues now - I am unable to login, unable to check my complaint status, my complaints are getting closed without me being contacted and on top of all the customer support says they can't help me if I am unable to login and they are not ready to give anything to me in writing.

I feel really helpless in the situation and from the kind of responses I got from the redbus support today, I feel like they are not there to actually support the customer. And all the evidences project that they don't want to take the responsibility to the double transaction nor do they want to return my money.

Attaching a screenshot of the transaction here. Request for help !

As per government rules, in India - transport by using Non AC bus is exempted from GST. But Redbus is charging GST for the same. The proof has been attached herewith.

I have bus booking on[protected] at 00:10 AM from iffco chowk- gurgaon to jaipur. TR4K23846733 is my ticket number. But bus didn't come at boarding point. After contacting with number provided, they said bus will not come at boarding point and not even stop in gurgaon. So, please look into the matter and refund my money.

Dear Red Bus team,

This is to inform you that the bus I have booked Pawan Putra Seat number A/2 which was to be depart at 6 am date 20/03/2022 was cancelled by bus operator without any reason and I have to send my senior citizen mother on another bus with cash payment again, Today I been harassed by bus operator and they told me pawan putra will not depart today and there was no option to cancel my ticket and get refund at same time I have been charged false in online booking when I have to pay cash with another bus operator and have to send my mother because I cannot cancel my mother's planned journey.
Request you to verify and arrange my refund booking amount which I have done through redbus.

Ticket details:
Ticket number (TIN): TR4J31181805
From: Mango
To: Patel Chowk, Gov.Bus Stand

I, Shubhanshu, had a ticket booked for a friend of mine - Isha Kudale, 23 - from Ahmedabad to Pune for 19th of March, 2022 through Amazon - PFA attached the ticket. The bus left Ahmedabad at the scheduled time but at around 10:40 pm the bus met with an accident where it stopped with a big and sudden jerk - causing whiplash because of bus driver's negligence - on a bridge, Kim River Bridge, somewhere between Ankleshwar and Surat in Gujarat. It took about 15 minutes for the bus crew to officially tell the passengers that the bus had rammed into a divider over a bridge on a river. Then the bus was parked somewhere off the bridge and the passengers were deboarded through the emergency windows since the door and the front of the bus was too damaged to get through. The passengers were asked to wait on the side of a busy highway. When I was informed about the accident, I called up your helpline number for redbus ([protected]) and I was told that the operator is arranging for an alternate bus within half an hour. I asked the executive what liability does Amazon and Redbus have in the case, to which his answer was a disappointing scripted line 'I'm sorry. Please wait for half an hour as the operator has promised to send an alternative...'.

I waited for half an hour and called my passenger for an update to which I was told that they were stopping random buses on the route and making 1-2 passengers board these buses while the rest waited. This horrible process went on for another hour. I called your helpline number again to check what the update was and the executive connected me with the operator who happened to be a stubborn and arrogant prick. He told me that that's all he can do. After the utter useless conversation with the operator, I asked your executive to write a report to a higher-up and attach the phone call as evidence of the operator's arrogance and ignorance. I was promised that the report had been sent and that I should check my email. After telling the executive that I hadn't received the email, I was asked to wait after the call. My passenger, a female, had to wait till 1:47 am on a random highway in the dark to find a bus that had one seat, was filthy and had a sharing seat opposed to a single seat that we had booked. I request a couple of things from Amazon as well as redbus:

1. A stringent action against the driver and crew and more so on the bus operator since all of them breached their duty of care against my passenger.

2. An immediate refund of the ticket along with proper compensation on top of it for the trauma and emotional distress caused due negligence of the bus driver, the ignorance and arrogance of the bus operator due to which my passenger had to suffer hours of agony and a situation that posed a risk to her life.

3. An action against the executives on the call whose apathy was appalling and enraging in a time of crisis.

And on top of all this, I expect a prompt response with utmost responsibility as a long-standing prime customer of Amazon. Please do not make me run from one point of contact to other since I've already done that last night.