Reliance Communications Complaints & Reviews

Hello

Hi my name is javid akthar from chennai.My reliance netconnect data card number [protected], I have been using this data card from past 7 months the service was good but recently reliance communication upgraded all there CDMA networks to 4G and then service went horrible the speed went very slow not even 1 mbps and i got call from few people from reliance who asked me to collect 4G sim at retail shop and buy relience netconnect modem which cost around 2800 and i asked about the old modem which i bought from reliance for 1500 and they told me there is no more use of that modem since they are shutting down CDMA network and i have to buy new 4G modem from reliance which am not intrested at all.Then net was vearry horrible and at the month of July 2016 they shutdown thier service for 10 days due to 4G upgrade and then got the service back with very horriblle speed, Then i have recieved the bill of amount 1200, i called the customer care and asked them i never had service for 10 days then why are u charging me full amount they told me that they cant do anything about it and i have to make the full payment... My bad i had no choice so i paid the bill and the speed for very very worst and still had the connection since i was not having time to get another connection
and then at the month of Augest 17 they disonnected my network i called customer care and asked them about it they told me that CDMA networks are completly down and i have to buy new data card which is cost around 2500 and i asked them about the plan they told me 1GB would cost around 300rs which gave me worst feeling so i told them to disonnect the service they checked my account they told me there is no due and she will raise request to terminate the service and it will take around 30 days and i will be charged for 30 days even i never used the connection but the thing is the network is completly shut down so i told them there is no possible o[censored]sing and i will not pay for the 30 days after some days i got a call from a girl, she told me she is from reliance commincation an calling me regarding the bill which is generated 1148 i got shocked and told them i never used the service but she told me i have used 20GB during the month of augest and i hve to pay the full amount.. i told them i never used the service and then she hung up. Then the next day i have recieved the Message

Dear Customer Demand Notice has been Generated against non Payment of Rs.1148 For [protected]. Pls make Payment to Avoid LEGAL ACTION.RCOM

Then the other day

FINAL Reminder! Dear Mr M/s.JAVID AKTHAR S Advocate Notice generated against your nonpayment of Rs.1148 for your Reliance A/c No.[protected] Mob No.[protected] The notice will be delivered shortly. Make the payment to AVOID LEGAL ACTION. Assistance calls [protected].

So i have no idea what to do but am very sure that am not going to make this payment
If any reliance officer wants to contact me reach me at [protected]

We complaint so many time but not sort out our problems we have 6 land line ph our phone no. Is 91 + [protected], we have use in office but continue disturbance and phone ded in one month work and three days not work or disturbance we are very tired for reliance services no one satisfaction answer please check and resolve our problem and thats why we change our office mobile no portability ([protected], [protected])

This is our old complain and now resolve [protected] this phone but other no.[protected] is dead

what happen please solve properly because this is our office phone so please carefully handle this case

Reliance converted my net connect plan without my confirmation.They not even informed me about the change in Plan.They reduced my data limit from 4.5 GB to 2GB. Then they have charged additional bill saying "over usage". I have raised a complaint on this excess billing on 28 Aug 2016. SR # for the complaint[protected] .But still the SR is in Open status. I am not able pay my bill for August as I am not sure about the bill amount. I am not able to access internet from 02 Sep 2016. I raised a complaint on 02 Sep with SR #[protected]. They closed the ticket without resolving the issue . Again, I have raised another ticket on 06 Sep 2016, SR #[protected].
I would like to know, how Reliance can change my plan without my consent ???
I suppose, I am paying my monthly bill for the (internet) service Relaince is supposed to provide !!! I did not get the service for more than 10 days and hence I would not be paying my next bill .
My data card # [protected]

Dear sir my complaint is regarding network problem in our village, AT.PO. monghvan, ta. songadh, di. tapi.When we heard about "jio digital india" we became so glad and wanted to be the part of digital india but due to network problem, it was not possible.we only wanted from you to send technical experts in our village. I shall be very thankfull ...

Sundar Raman
5:02 AM (3 minutes ago)

to customercare, rcomappellatea., Rcomnodaloffic., sundararaman.h

Have not received any response or not even a acknowledgement mail though it was marked to many.

Never seen such a worst response of customer care.

Please disconnect my data card and i never want any more service with Reliance.

Do not expect any payment from me for the month of September.

Will do the payment for August since i have used the service of Reliance as a genuine customer.

Reliance will do a fantastic follow up (Call & SMS) with the customer only for the bill payments not for their complaints and service satisfaction.

Please remove my contacts from Reliance database.

Thanks and Regards

Sundararaman H
Mobile number[protected]

On Sun, Sep 4, 2016 at 1:11 AM, Sundar Raman wrote:
Hi Harish Janardhanan & Team,

Greetings.

Please be informed that am using Reliance data card CDMA from March 2016 and the details of data card have been shared below FYI & R.

Account ID/Relationship Number :[protected]
Tariff Plan is : HSD_DATA - 599/- UL 3G - 5GB Day & 5GB Night, post 2G.
Reliance Net connect+ Number : [protected]

Have been chased scrupulously by your executives stating i need to upgrade from 3G CDMA to 4G GSM with a threatening communication stating at any point of time your CDMA data card will not work and i must get a 4G sim and get activated.

Also have been informed by your executive for WIPOD offer of 50% discount, and i bought the WIPOD data card with a trust on Reliance services.

Have received the sim and data card in the month of August 2016 (13th) and the same got activated with 4G services.

Have called the customer care on 20th August and enquired about the data plan as my brother had a bad experience thru disconnection of the services due to data usage completion which is not actual.

Have explained clearly to your executive stating the below mentioned,

Data plan should not be changed without confirmation from my end.
If it is not possible to retain my existing data plan, have requested to disconnect the services immediately.
4G data plan cost is too huge i.e almost 80% increase in the cost when comparing to my existing plan.
Reliance executive Aruna kumari given me assurance that the data plan will not be changed and the same will be done only on my confirmation.

But all in vain Reliance have embittered me by giving false communication and commitment, yes my wipod services got disconnected on 01st September 2016 due to data usage limit exceeded though it was consumed around 3GB Data only.

Have raised a complaint and the number is 24951184, and the executive given commitment that the issue will be resolved within 24hours and my plan is still in 599/- UL.

Issue was not resolved till 3rd September when i called back to customer care, have been informed that the ticket is closed.

Have been informed that my data plan is 3GB - 4G for Rs.700/- and it is limited plan which is not communicated nor confirmed by me to change the plan and your executive don't have a TL or Manager to talk to me though i had requested.

My Query & Conclusion,

Reliance doesn't have a sense to get a confirmation from customer to change the Tariff ?
Without proper customer communication or confirmation, how can you change the tariff?
Customer care not responding properly or not connecting to the manager who is available.
Same plan to be retained for my data card which was existed before upgradation.
Am ok with 3G data but the plan should not be changed.
Waive off for the present month bill, since not used fully.
IF am not getting any proper resolution from Reliance, let me go ahead and disconnect the services from reliance.

I will not pay the pending bills August 2016 and also September 2016 since i was cheated by reliance though i have clearly communicated thrice.

Though i have complained thrice (20th Aug, 1st Sep & 3rd Sep) to reliance customer care, there was superb smart move (cheat) done Reliance team by sending an SMS today evening stating my Plan got changed to 4G - 3GB data limited and the charge is 700/-.

Need someone to call and discuss to get this sorted out, if it is not possible,

Let me disconnect the services from Reliance.
Will not pay the bills as i have been cheated by reliance team.
Note - Reliance have cheated a genuine customer, Will Share my this worst experience with reliance to my known contacts and not to use the Reliance services for sure.

Thanks and Regards

Sundararaman H

Hi, On August 15th 2016, I recharged my Reliance Data card number [protected] for Rs.98 ( 1 GB for 2 days). I got a message stating the transaction was successful. (Receipt id: AMIR[protected] When I tried connecting the data card, the screen displayed an Unable to connect error. I reached out to the customer care to enquire on this. The customer care associate communicated that the CDMA service I opted was no longer provided and asked me to switch to 4G. They just shut downed CDMA service without any prior notice. Since that service alone not available I asked that customer care person to refund the money that i paid for CDMA service. But they denied my request and aborted the call without providing service and also the money that i paid. He (Mr.Premkumar) abruptly ended the call when I was speaking. I called again, this time a different person picked up and gave the same answer. The person never sounded apologetic and also was not ready to provide any sort of service to me. Then i mailed to reliance communication customer support email id but there was no response for that. Then i tweeted to "Reliance Mobile" twitter account. This time their customer Care person called and ended the call without giving any proper response (Proof: Call recordings). Reliance cheated my money by charging for unavailable CDMA service. Humiliated by their customer service representatives. Finally now they are asking me to buy their 2500 Rs 4G product to get back my 98 Rs refund. It is like blackmailing me to get my own money. Don't we Indians have any consumer rights to fight against these big corporate?

Recently Reliance has requested me to upgrade my CDMA data card to 4G data card at my cost since CDMA service will be stopped by them. Before making the new data card purchase through the local dealer, I have double checked with them on the data card plan where he confirmed me that the old plan will remain as is.

But things got worsen where both CDMA and 4G data card has NO Signal for a month while bill got raised for full amount. On escalation, they asked me to pay the discounted amount even though NO SERVICE provided.

Subsequently, 4G data card showed signal for few days and stopped working. On escalation, they asked me to pay 3K immediately to restore service since they have changed my unlimited data card plan without my consent and as per new plan the unbilled amount has exceeded the credit limit.

They should have informed me any change in data card plan prior to purchase of new data card as per business ethics. Hence, it is unauthorized change in data card plan.

I have been cheated by Reliance services . For changing my regular unlimited plan without intimating me hence service gets stopped due to high unbilled usage... My name is ARUN, from Karnataka, owning the reliance data connection no [protected] since 8 months. My plan was 40GB plan. And last month call came from reliance customer care and they told they are upgrading to 4G and my current dongle will not support 4G I need to pay and purchase 4G dongle for special price and will be continue the same plan actually I subscribed. I purchased the dongle for 800 Rs. And after the upgrade 10 days its worked normal and all sudden it was not detecting any signal. And once I contacted customer care they informed my plan is only allow me to access 5GB data. And I have used more than data and my current out standing is more than 6900/- Rs. And after that I stopped using the dongle. Once I asked to cancell the connection they told to pay all pending bills, Till Last month I paid 1300/- including all charges. But current month I used only 10 days and my outstanding is showing 6900/- and once the bill generate only I will come to know the exact amount. Now I am not able to cancel my connection also for that also I need pay 6900/- Rs extra. Now I want to stop the reliance further billing and cancel the connection.

I was using reliance netconnect for last few months and from June onwards i was not able to connect to internet. I had enquired the reason and they told the 4G upgrade is happening. I had waited for a month and the issue was not rectified. I had cancelled the service on July 27th and I have got a bill for the billing period August. I had paid them for their 4G upgrade and need to pay more on their 4G uprgrade with any service.

Please take neccessary action on this issue

I purses lyf brand mobile phone to take jio sim for availing the reliance jio "preview offer" which they promise to provide 3 month (90days) unlimited date, voice call & sms. but as now reliance has transfer my plan to reliance jio "welcome plan" where they r proving 4 gb par day data only with out any notice. as i took the reliance jio connection at august 2016 i shroud be a getting the reliance joi preview offer o[censored]nlimited 4g data.

From: nabajyoti roy
Cell : +91 [protected]
Mail to : nabajyoti. [protected]@hotmail.com

There is no network in any place and every time calls is dropped
because of this problem i have lost many customer and i have also contacted customer care many time but till now it has not solved
now from last 1 year am complaining no changes have been made
now am fed up with your service

Shame of you reliance and there customer care .

Because of you people we feel shame to say this is a indian company
again shame on you guys

you people are just spoiling company name and countrys name

Hi,
Got E-Notice from this email id E-NOTICE and let request some details to pay the outstanding

CAF No[protected] MDN No [protected]

May I know for which bill they are sending this Notice? Give me the clarification then will do the payment.

Which reliance data card used and when?
What is reliance number?
When the service was used?

As I was not able to remember that reliance data card has been used.

Thanks,
Nilkanth.

Again, this cycle 05Aug2016 to 04Sep2016, Reliance has increased the bill for my post-paid gsm connection.I already complained about the sudden change of plan from unlimited data to 2Gb monthly data without informing me that resulted in overshoot of bill for the cycle 05jul16 to 04aug16.They made adjustments of approx Rs.130.I had to pay approx Rs.1000.
Again this month, they have increased the bill amount.
I need to refund for the extra amount I had to pay because of negligence of Reliance Communications.

My CDMA plan wan 40GB 999, but after 3G to 4G migration the changed my plan to 5GB without any notification . They told me that the data plan will not change on futher notice. And also they said 10GB free data when 4G gets activated. The customer care informed earlier that once my data plan get changes, they will intimate me, but i dint get any email or message that plan has been changed. So i was using the internet keeping in the mindthat the old plan will continue. Few days later the connection was disconnected. When i contacted the customer care, they said that the plan has been changed to 4G- 5 GB plan Because of this my bill amount has come to 4000/- something.. I dont want this type of cheating service any more. I want to deactivate it and I will not pay a single rupee as this was purely their mistake of not informin me for the plan change.
my dongle no [protected]
mail; [protected]@yahoo.com
mob; [protected]

Hi I am from Chennai

For new sim purchases at the reliance digital there are telling us that server is down or slow or crashed they are telling the same reason for 3 days long time they are saying that the server used for verification process is slow

I am waiting for sim purchase for 3 days long still the same problem

So pls do something about the SERVER PROBLEM

This is happening in many reliance digital stores

Dear sir /mam,

This is to bring to your notice that from the last 2 days there is no
Network connection in the reliance wipod 4g connection no. [protected].
The dongle network shows red light always. Because of that my work is suffering

I reached out to the customer care today and i was told that my
Account has been blocked for non-payment of bill. The last bill dated
Aug 05, 2016 was paid successfully on august 09, 2016 and there is
Outstanding in my account. I had subscribed to the inr 690 rental plan
And even after i upgraded to the new 4g plan (I bought the new dongle
Too), my rental remains the same. I have still not received the bill
Dated sep 05, 2016 and i was surprised when the customer executive
Told me that i have inr 2000 as outstanding amount. I was also told my
Limit is inr 1200 and i have crossed that. Only then my account will
Be unlocked and i will be able to receive the services. I was shocked.
Is it a joke. How can you block your service without communicating the
Customer about the cause or reason. I tried to reach the customer care today also, the lady in the call told i can't hear you, our server is busy and call us again later. I only requested for a copy of my bill which she couldnot provide.

I have faced a similar issues few months before and tell me why should
I pay your bill if you can't provide me the services. 24 hrs in the
Day if there remains no network in the dongle and you are
Communicating the up-gradation to 4g.

I await your reply and quick resolution on the same. I have decided to opt out of reliance network if you don't take this seriously and will be
Compelled to close down the connection. This is not what reliance
Communication promises. I had been a reliance customer for the last 10
Years but i had not suffered like this. I faced the same issues 2
Months ago. So every time i need to raise the issue and then you wake
Up.

Regards,

Arnab sarkar
[protected]

Reliance netconnnect was not at all working for the August month and now Reliance is demanding me to pay the Bill 850 Rs.
I was having 999 plan for 40GB but I used hardly 1 GB with lot of Frustration and irritation (Mostly disconnected all the time).
I got only 2G speed (max 145 kbps).
Customer care told amount will be waived off once the Bill is generated.
As usual now Reliance changed the words and demanding the bill.
This is utter nonsense and cheating the customers.
Everytime Reliance is cheating customers.

I have complete records of the Reliance Customer care telling me the bill will be waived off.
I'm ready to go to any extent and Take legal action against Reliance.

I know people in Madras High Court and I will not hesitate again if Reliance does not waive the bill generated.

Hello,
I had a data plan of Rs.675 with 10GB limit when I was using 3G.
When Relaince upgraded it from 3G to 4G they said they will retain the same plan. Now they have cheated us by changing the data plan to Rs.675 for just 3GB.

Now they have generated a bill of Rs. 1750 (check the attachment) for the same 3GB plan and asking me to pay the bill. They said I have activated some add-ons which I haven't and once the 3GB limit was over I am not getting internet as well.
As per the earlier 3G plan, when the data usage exceeds allotted quota, the speed will come down and no other issues was there. Now they just do some random things with Billing.

ABSOLUTE CHEATING. I HAVE ALREADY CALLED THE CUSTOMER DESK AND ASKED TO DISCONNECT MY SERVICES AS WELL. I WILL NOT PAY THIS TOTALLY NONSENSE BILL AMOUNT THEY HAVE CREATED.

I was using the Reliance wifi data card from past 6-7 months and I was using an unlimited 899 data plan - 40 GB. The charges were 899 + 15% taxes. But suddenly the Reliance people, barred my connection and told that I have an outstanding bill of Rs 2275, if I don't pay, I will not be able to use the connection. They haven't given any intimation about it before and they charged me so much.

Hi,

I am using reliance 4G. Earlier my plan was unlimited for Rs 690, but today only i got an email that as of[protected] billed & unbilled usage in Reliance No. [protected] is Rs. 4603.55 against the assigned credit limit of Rs. 1800. They changed my plan without any intimation to me and now charging the amount. They are saying that they sent the email for this change but when i checked the email it was in my spam folder. Also, the email which I received in that it was clearly written that if I didn't respond to that email then my plan will be 3GB for Rs 675 not 5GB for Rs 900. How can they make these changes from their own side.

I think they become so rich by cheating the customers like this. I wrote an email to Anil Ambani as well, but i don't think he will check my email. If he doesn't have time to see my email then how these people can think that we always see their email. If we are using their service then we are paying for that also, they need to understand this.