Reliance Communications Complaints & Reviews

Address: Bangalore, Karnataka, 560084

Website: www.rcom.co.in

Reliance data card # - [protected]
Name - anil

Before migration got a mail from reliance ([protected]@relianceada.com) saying no change in your current data plan rentals & benefits.

Before migration my plan was rs 999 unlimited internet. Post migration they have changed my plan to rs 650 - 3gb internet. This is clear case of cheating customers.

Also they have billed me rs. 1691.21 which is highly excess. Registered complaint id #[protected] for waveoff no action taken yet.

+2 photos

Reliance Communications customer support has been notified about the posted complaint.

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Praveen K Verma

from Mumbai, Maharashtra

Sep 1, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

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Address: Bangalore, Karnataka, 560016

I had taken connection of 3G in corporate plan. No one from your company have not informed me that 3 G will not work.When i came to know i upgrade to 4 G and the person who is sitting in my office from your company guided me that there is no change of your plan(its also written).
Now after using one day, i got mail that your usages is more...see the below mail.

Please respond me for these below 3 questions.
1)why i will pay when your network not working?(for last month)
2)why it is not informed that your old plan will not work?
3)Who has given the authority to reliance to decide my plan?
4)Why i will pay money for upgrade?its my choice whether i want to upgrade or not?

i am working one of big MNC company, if you take proper action then fine otherwise i will talk to my higher authority about the reliance activity so that any tie up should not continue and write a mail to everyone how reliance is cheating..

Oct 3, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2016

Reliance Communications Customer Care's response Dear Nupur,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

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praveen74

from Thiruvananthapuram, Kerala

Aug 31, 2016

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

Reply

P

Praveen K Verma

from Mumbai, Maharashtra

Sep 1, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

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Address: Kolkata, West Bengal

Website: www.rcom.co.in

Dear Sir,

I am requesting you to lodge a complaint against Reliance GSM mobile no.[protected] because this no. is giving missed call & when called back talks vulgar, this activities are going on from last10 days. My phone no.is [protected] it is used by my family members, this type of activities are illegal and unwanted also. So kindly block any phone calls and messages from this number to my number.

with regards
Biswadip Bhattacharyya

Oct 3, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2016

Reliance Communications Customer Care's response Dear Biswadip,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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P

Praveen K Verma

from Mumbai, Maharashtra

Sep 1, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

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Address: Chennai, Tamil Nadu, 600054

Website: www.rcom.co.in

I had done recharge of Rs.3001 for which I was promised to get 1GB of 3G data every month till 2023. But suddenly 3G service was shut. Now compelling to upgrade to 4G. Even after repeated complaints no proper response from reliance. I would be pushed to step in consumer court if I do not get solution for my problem. My contact no.[protected]/[protected]

Oct 2, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2016

Reliance Communications Customer Care's response Dear Sami,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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P

praveen74

from Thiruvananthapuram, Kerala

Aug 31, 2016

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

Reply

P

Praveen K Verma

from Mumbai, Maharashtra

Sep 1, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Reply

V

vivian.vaz

Jan 17, 2018

My reliance netconnect is not working for last month's. Their customer care number is also not reachable. I thought that their 3G services are shut down, however I'm still getting bill payment alert from Reliance.Can someone provide update on 3G reliance services whether they are working or shut down?

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Address: Indore, Madhya Pradesh, 452016

My user id:[protected]

This is to bring your notice that i had requested to disconnect my internet connection on date 18th august 2016. Complaint id:[protected] and still i am not getting proper response.

I also sent an email to [protected]@relianceada.com. I called customer care service every 2 days (Called 5 to 6 times) and they say, we have escalated the issue to our concerned team. They will do the needful and contact you at the earliest. We will resolve the issue in next 24 hrs but issue is not resolved till now.

Still nobody has come at my doorstep, and no any call from company side.

Thanks
Srinivas
[protected]

Jun 8, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Srinivas,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Sep 01, 2016

Reliance Communications Customer Care's response Dear Srinivas,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

Sep 01, 2016

Updated by srinivaskatam Dear Reliance Team,

I need solution only.. i am listing these same messages from your customer care. email reply, Facebook reply. Online chating all are saying the same message as above you wrote. But i didn't get any solution since 18th August 2016. You are wasting our time and money.

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P

praveen74

from Thiruvananthapuram, Kerala

Aug 31, 2016

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

Reply

srinivaskatam's [Complaint's author] reply, Sep 1, 2016

Done.

P

Praveen K Verma

from Mumbai, Maharashtra

Sep 1, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Reply

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Address: Jaipur, Rajasthan, 302021

Website: www.rcom.co.in/Rcom/personal/home/index.html

Hi,

I am getting the Error while connecting to the Internet with the Error Message as "DNS server is not responding" since 28th Aug 2016 for Reliance BoradBand.

When called customer care service every time they say, we will resolve the issue in next 24 hrs but issue is not resolved till now.

This is wasting so much time and neither I can see sincere efforts from Reliance.

This is setting the wrong image about the company and that's why no one was willing to take the Internet correction due to their bad service.

Oct 3, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Mr. Jain,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

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C

Chals Jain

from Hyderabad, Telangana

Aug 31, 2016

Hi,

I have submitted the details as requested in the mentioned URL. Let me know if you need any additional details.
Hoping it will resolve the issue asap and Reliance will uplift his image.

Thanks.

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Address: Surat, Gujarat, 395002

Dear Sir/ Madam
My Reliance Landline telephone number is[protected].
My Phone is dead from last 7 days, For this issue I called customer care, many more time, but my
issue is not solve, all customer care executive are giving same reply like please wait please wait our technician will be come and solve your problem as soon as possible.
I also giving you my complain request id number..[protected] ) and[protected]).
First complain is automatic close from company side without any information to me.
Still nobody has come at my doorstep, and no any call from company side.
I also called on appeal center ([protected]), but they also reply same as above, please wait, our concern team will call you.
I request to you please contact to company and tell them to resolve my issue.

Regards :-
Sangidan
[protected]

May 14, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Sangidan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Sep 01, 2016

Updated by akgr143 Still my phone is dead.

Sep 06, 2016

Updated by akgr143 My problem is not resolved, my phone is still dyed, please solve my problem as soon as possible
Regards >
Sangidan
[protected]

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Address: Visakhapatnam, Andhra Pradesh, 530013

Mobile number : [protected]

Name : deepa p

I placed request on 14th aug 2015 for termination that is[protected] and it was terminated with settlement in reliance store on 02nd sep 2015, later again from march 2016 month i received bills even i dont have number, i given complaints so many times
[protected] on 21st mar 2016
[protected] in aug 2015
They replied that your revert is in process you have to wait 48 hours

Again i am getting bills please consider my request and close the issue asap..

Regards
Deepa p
[protected]@yahoo.co.in

+1 photos

Reliance Communications customer support has been notified about the posted complaint.

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P

Praveen K Verma

from Mumbai, Maharashtra

Sep 1, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

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Address: New Delhi, Delhi, 110044

Dear team,

I have requested for portability from aircel to reliance on 21 aug'16 and the aircel number got deactivated on 27 aug16 and DSA assured that my number will be activated same day. I called on 28 aug16 for confirmation regarding activation of reliance number but DSA informed that the sim provided does not relate to my number and it will be provided by tomorrow ( 29 aug16 ). I again called 29 and the sim provided by tomorrow (30 aug16) and they also misbehaved with me.

It is correct way to handle customer issues and complaints

Provide me correct SIM ASAP and activated same day.

I also suggest to improve customer complaints resolution process otherwise no new customer will portable number from other network.

Airtel provide good customer service so try to improvise your system and method.

Today is 31 aug'16 and still i have not received my sim and when i tried DSA number then nobody pickup the call.

TARUN SHARMA
PORT NUMBER [protected]

If there is any issue than contact me on [protected]

Oct 1, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Tarun,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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P

Praveen K Verma

from Mumbai, Maharashtra

Sep 1, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Reply

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Address: Allahabad, Uttar Pradesh, 211003

Website: reliance

Sir, Today (31.08.16) my wife gone to market and lost my phone in which i using reliance prepaid GSM sim card . Please block my sim card as soon as possible. my reliance number is [protected]. I am using this sim card since six years. I was purchase this sim card from Sirathu, kaushambi (uttar pradesh). Presently i am living in allahabad (uttar pradesh). My adress is 677/581 shahganj leader road allahabad (U.P)

Oct 7, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Aug 31, 2016

Updated by khan4210 my alternate mobile number is [protected]

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Mr.Khan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Sep 01, 2016

Reliance Communications Customer Care's response Dear Mr.Khan,

Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time to arrange the call back.

Regards
Reliance Communications

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S

Shagun@143

from Gurgaon, Haryana

Aug 31, 2016

Dear sir,

my cell no. [protected] please send me my incoming & outgoing call details from 01.07.2016 to 25.08.2016 on my email id:[protected]@gmail.com

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Address: Vellore, Tamil Nadu, 635802

Website: Non delivery of 4G device

You have despatced the device on 4of august thro blue dart, which is bearing the way bill no[protected].But the courier without even infoming me, they returned it to the sender thro way bill no [protected].When i have enquired the courier office they said the address is not within their jurisdiction.If they phoned up i should have gone to their office and pcked up the parcel.Please resend device since i am without internet and you very well how difficult today.Please arrange to resend it without further delay.
Regs
kulothungan
data card no is [protected]
my cell no [protected], [protected]

Jun 6, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Kulothungan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Sep 01, 2016

Reliance Communications Customer Care's response Dear Kulothungan,

Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time to arrange the call back.

Regards
Reliance Communications

Sep 02, 2016

Updated by vedhan Both the nos are working .No problem.[protected] and [protected]

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P

Praveen K Verma

from Mumbai, Maharashtra

Aug 31, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

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Address: Thane, Maharashtra, 400607

Website: Condumercomplaints

This was my corporate number i am highly frustrated from the pathetic service of reliance postpaid customer care people and services.
First of all it had been 8 months that i had not received any hard copy or soft copy of my monthly bill even after requesting number of times. I receive messages to pay particular amount as bill and after payment again after few days i use to get the messages and i have to pay or else they disconnect my outgoing. I have requested many times to mail or either provide hard copy of my bill but still they failed.
Now 10 days back i had activated 3g in mobile and after continuous follow up my 3 g was activated after 7 days which i faced a lot of loss as i am using only 1 service provider.
Now customer care had blocked my number as i want to change my plan. I even visited reliance store but the people working behaves like a agent as they told that i have to call to customer care only to resolve any problem. I don't know they why that fool is sitting there as he doesn't have any knowledge about the company and services.
This is very unethical behaviour which reliance people are misguiding the customer.
I am highly disappointed from this pathetic service and if any action is not taken them i will switch my service provider to airtel or vodafone and submit a complain to my organisation also who has a corporate tie up.

Oct 1, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Amit,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

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P

pankajkatyayan

from Gurgaon, Haryana

Aug 31, 2016

Two times I have applied for portability of my phone number [protected] from reliance to Airtel but it is not done by reliance. I have already done the excess payment.

Reply

Praveen K Verma's reply, Aug 31, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

A

Annu Abdul

from Mumbai, Maharashtra

Aug 31, 2016

I have been calling them since 10 days they are not disconnecting my connection and I cleanred my dues of R's 1839 but they're not disconnecting my connection
Please make them disconnect my connection
pH [protected]

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R

Ramjimakvana

from Mumbai, Maharashtra

Aug 31, 2016

Very poor network in my society at Government Quarters, Ramnagar, Rander Road, Surat 395009

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Address: Mumbai City, Maharashtra, 400709

Website: www.rcom.co.in

As per reliance communicate to me they offered me to give 10gb 4g data and free calls benefit on rs.90 recharge if i convert my cdma to 4g gsm, as i converted the same and recharge also but didn't got any benefit, as i ask again about this on reliance customer care, they telling that reliance is not giving the benefits now, so my concern is that why they are giving such false commitments when they are not able to complete, i need proper action for this against reliance as the 4g service is pathetic also and i am feeling like i have cheated by reliance by converting my number from cdma to 4g.

Oct 3, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Sohail,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

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A

Annu Abdul

from Mumbai, Maharashtra

Aug 31, 2016

I have been calling them since 10 days they are not disconnecting my connection and I cleanred my dues of R's 1839 but they're not disconnecting my connection
Please make them disconnect my connection
pH [protected]

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P

praveen74

from Thiruvananthapuram, Kerala

Aug 31, 2016

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

Reply

P

Praveen K Verma

from Mumbai, Maharashtra

Aug 31, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Reply

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Address: Jaipur, Rajasthan, 302018

From the last four days, a flash message is apprearing on the screen, four times a day showing call charges of rs. 5, reason not known.
When calling customer care to ask what is it for... They too dnt have any exact idea i guess. Sometimes they say... A message has been sent from my number or calls have been made to reliance value added services due to which this amount is deducting.
But the fact is that... I am not making any call or message... Not subscribing for any of the other services. How could you people activate something from your own and deduct the balance.
I am calling the customer care department continously to deactivate the service but as usual, they cant help.
I have to go to the sim services in my phone's setting and deactivate it (According to them). But the thing is... I dont have any such option in my phone.
Now how could i help myself then. My balance is almost zero now... And as and when i'll recharge, you people will again deduct the amount.
I have seen so many complaint on the same issue in this portal. This might be the good way of making money.
I am very much dissatisfied from this whole thing. Please deactivate the service... I dont want my money back... You just deactivate whatever u are charging me for ridiculously.

I am expecting an urgent action on your part.
I have attached the screenshot also for the flash message

+1 photos

Sep 1, 2016

Complaint marked as Resolved

It has not been resolved. I didnt even get a call or message from customer care executive.

Reliance Communications customer support has been notified about the posted complaint.

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N

Navneet Singh Kalsi

from Dehra Dun, Uttarakhand

Aug 31, 2016

Consumer ID[protected]

I have registered at least 8 complaints since the last 2 weeks. The complaint is always closed as soon as the Internet start even for a slight second.

Issue- Internet and landline frequently disconnect in intervals of 5-10 mins.

Please look into the matter and provide resolution as soon as possible.

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P

Praveen K Verma

from Mumbai, Maharashtra

Aug 31, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Reply

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Address: 560045

Website: myservices.relianceada.com

I have recently upgraded to 4g from cdma. I paid all my bill and there is no due. But still they kept my account number [protected] in barred status. I contacted them since 2 weeks but no response.
I have created below service requests[protected]Closed without resolution) and [protected]. But still no response from anyone. I tried calling customer care number[protected] but no option to talk to customer representatives.
I used live chat options and asked them to escalate. Two people sheetal and asish chatted with me. But still there is no progress.
I am paying bill on time and there is no due bill or single rupee also but still they kept my account in barred status.
I didnt used their services since 3 months (Because they disconnected cdma services without prior info) but paying bill regularly.
I recently upgraded to 4g on 20th aug and since then i am trying to connect but its not connecting me to 4g and following up with them but still no response.
Worst ever service i faced in my life. No service provider will do this to their customers who existed since 5 years except reliance.
I am veryyyyyyyy frustrated, disappointed and cant express my impatience.
Please help me. Again today is 31st without using any data i am going to pay another 600rs which i am doing since 3 months which is a waste of money for me.

May 9, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Anusha,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Sep 01, 2016

Updated by anusha_1990 There is no help till now i got from reliance on this. I received another bill today. Its very disappointing
Soon will plan to change to prepaid. Otherwise like this only reliance will cheat their customers.
Worst service ever got from customer service.

Sep 01, 2016

Updated by anusha_1990 one more worst thing i got is the representative SHEETAL gave me complaint number [protected] via chat.
Now another representative Saurabh is saying the complaint number is wrong. Wow what a worst&dtupid service i am getting being 5yrs customer

Sep 01, 2016

Updated by anusha_1990 This is the assistance i got from them via chat
anusha: Hi
Reliance Live Chat: Connection established.
Reliance Live Chat: Initiating Call, Please Wait.
Reliance Live Chat: Welcome to Reliance Live Chat
Reliance Live Chat: http://www.rcom.co.in
Reliance Live Chat: Connecting... An agent will be with you shortly.
Reliance Live Chat: Welcome to Reliance Live Chat.
Saurabh: Good Morning! Let me confirm your number is [protected], is it correct?
anusha: hi
anusha: yes
Saurabh: How may I assist you?
anusha: i raised complaint on my 4G services which is not connecting
anusha: i raised it 2 weeks back still no resolution though i am following up everyday
anusha: [protected] is the complaint req
Saurabh: Please be online.
Saurabh: Thank you for being online.
Saurabh: The request number provided by you is incorrect.
anusha: what
anusha: this is the one i got from ur representative sheetal
anusha: het name is sheetal
anusha: who gave me this
anusha: via chat
Saurabh: Sorry sir that is not the complain id.
Saurabh: May I know your query?
anusha: she said and gave me this
anusha: my 4G data card is showing RED signal
anusha: i upgraded recently to 4G on 15th Aug
anusha: since then its showing RED
anusha: i raised one more complaint[protected]
Saurabh: Are you using your 4G sim?
anusha: which is closed without resolution
anusha: yes
anusha: otherwise how in system it will show 4G
anusha: in laptop its coming 4G page and there with red mark its showing
Saurabh: May I know how may signal bar you are getting?
anusha: not getting what u are asking
anusha: signal bar is showing RED color
Saurabh: Okay.
Saurabh: Are you in roaming location?
Saurabh: Are you online?
Saurabh: Are you online?
anusha: yes
anusha: no
anusha: i am in bangalore manyata tech park
Saurabh: May I know your current address?
Saurabh: I need your complete address for the same.
Saurabh: Are you online?
anusha: yes
Saurabh: Okay.
Saurabh: To solve your problem i need your complete address.
Saurabh: So that I can raise a correct request for the same.
anusha: with my number you will get right
anusha: its corporate address
anusha: *************************(gave address)
Saurabh: Sir please give me correct address.
Saurabh: Are you online?
anusha: yres
anusha: its is correct address
anusha: ***************(gave again full address)
anusha: i took this from office
Saurabh: Okay.
Saurabh: Please be online.
Saurabh: Sir power off/on & then try to connect.

anusha: i tried
anusha: please dont suggest stupid steps
Saurabh: Are you facing issue in one location or all?

anusha: all locations
anusha: they said earlier my account kept as barrred though i paid all bills
anusha: and they promised me that they will be clearing that
anusha:[protected]
anusha: i got req number
anusha: which is closed
anusha: but still not working
Saurabh: Please reset the device and then try.
anusha: again sheetal gave me [protected]
anusha: which u are saying incorrect
anusha: i did manytimes
Saurabh: I request you to visit your nearest Reliance outlet for the same.
anusha: there is no device problem
anusha: i checked already
anusha: what is the status on teh thing that my account kept on barred
anusha: anyway i submitted complaint to TRAI on u people with these proffs
anusha: and also consumer complaint aswell
Saurabh: Sir the complain number provided by you ([protected]) is incorrect.
anusha: then why ur representative gave me this
anusha: anyway i have proof of her chat also
anusha: who gave me this
anusha: i filed already complaint on TRAI
anusha: and consumer complaints also
anusha: be ready to face
Saurabh: Sure sir.
Saurabh: As you have provided me wrong complain number is can't assist you with that.
Saurabh: And sir your services are active there is no problem in your connection.
Saurabh: Are you online?
anusha: then
anusha: why cant u raise new complaint
Saurabh: You need to visit the reliance outlet for the same.
anusha: is this the way u are going to support ur customers
anusha: i am saying u people gave me status that my account number kept in barred status
Saurabh: Sorry sir as you are facing the issue in all location you need to visit the nearest Reliance outlet.
anusha: u should do taht work first right
anusha: ok i am copying ur chat also and will be posting in my complaints

Sep 13, 2016

Updated by anusha_1990 still there is no solution provided. worst service ever got from service provider

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P

Praveen K Verma

from Mumbai, Maharashtra

Aug 31, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Reply

P

praveen74

from Thiruvananthapuram, Kerala

Aug 31, 2016

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

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Address: Rajkot, Gujarat, 360004

Reliance broadband customer care officers misguided us, they informed us that our services would be put under retention and no bills will be generated, when we left india, but now to our shocking surprise, we have got new bill, and informing the customer care to investigate with officer pravin patil, no one has bothered to find out why relaince’ officers are misguiding customers, in reply we keep on getting puppet reply, will some one take care of it or lose another customer?

Aug 31, 2016

Complaint marked as Resolved

Mo : 9624696503 Email : [email protected]

Reliance Communications customer support has been notified about the posted complaint.

Aug 31, 2016

Updated by Kautik Freelancer I am not satisfy with services of Reliance Comunications.The call center people

are only talking sweet but “No Action” are the best solution for this company.

May God save us from this types of Service Provider………..!

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Kautik,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

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P

praveen74

from Thiruvananthapuram, Kerala

Aug 31, 2016

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

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Address: 400060

My son (who is not in India for the present, had a postpaid CDMA number. On discontinuance of CDMA service, they sent the new SIM to the address in India. It is about 3 months that this could not be migrated so far.
He gave the handset with the CDMA SIM, unaware of this migration, for some registration requiring OTP to be sent on the registered mobile number.
On getting the SIM, I followed the instructions i.e. SMS to 1299 4Gnew 19 digit SIM number.
The message flashes 'Invalid Address"
The problem is how to get the new SIM activated.

May 13, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Suresh,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Aug 31, 2016

Updated by Suresh1949 I had visted your Communication Center at Jogeshwari East and matter had been resolved by issuing another SIM (against a charge of Rs 50, I paid the charge to get rid o[censored]nwanted hassels) saying that the Number of the SIM sent to my son's address had been used by some one else

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P

Praveen K Verma

from Mumbai, Maharashtra

Aug 31, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Reply

Suresh1949's [Complaint's author] reply, Aug 31, 2016

Dear Shri Praveen K Verma,
Kindly send the petition to me [email protected] to enable me to sign it.
Regards.

P

praveen74

from Thiruvananthapuram, Kerala

Aug 31, 2016

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

Reply

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Address: 600028

From: "sudha sridharan" mon, 29 aug '16 4:27p
To: "[protected]@relianceada.com"
From: "sudha sridharan"
Sent: mon, 29 aug 2016 16:11:19
To: "reliance customer care"
Subject: re: your reliance e-bill for the month aug'16 of the service number [protected]
Sir
I am sudha sridharan. I was just informed that you are sending a legal notice to me regarding my payment of money for the data card that i was using. As early as april 2016 i have informed you that i will be discontinuing my card. You informed me that i will have to pay which i did upto may 2016. I have paid by invoice no amip 82743269 on 19/4/2016 for april 2016 and invoice no amip 83856465 on 23/5/16 for may 2016. I have since then written many letters to you regarding discontinuing my card. I am enclosing all those letters also. I have repeated told you over phone that i will be leaving the country and will not need the card, but then no action was taken now you wish to serve me a notice. I therefore wish to cancel my card no [protected]. Only my aged sister will be there who will not reply to it. I am abroad and will not be returning for at least 1 year. I am attaching all my correspondence and i hope this will end this matter.
I hope this matter is sorted out now
Regards
Sudha sridharan

Subject: re: your reliance [protected], bill amount reg
From: "sudha sridharan" tue, 28 jun '16 9:10a
To: "rcomcollection tn"
Sir
I have informed you by mail and by phone that i am out of the country and therefore i wish to discontinue my services. So please do it without any further ado. I will not be coming back for some tiem therefore please dis continue my connection. I have rung you up in may and sent you a letter. Kindly do not write to me again. I am attaching my previous mails also
Sudha sridharan

Subject: re: your reliance e-bill for the month jun'16 of the service number [protected]

From: "sudha sridharan" wed, 15 jun '16 9:56a
To: "reliance customer care"
Sir
I am leaving the country and i wish to discontniue my account [protected]. I have informed you by phone three times till[protected]. You said that i should pay the may bill and then you will do the needful. As i am leaving the country in a couple of days, i will not be paying the money from now onwards. If you keep sending the bill you may do so but no one will be there to pay the bills. So please stop sending the bills. I have given you one month notice and paid for an unused acct for 1 month but now it will not be paid.
Yours faithfully
Sudha sridharan reply
Ject: data card no. [protected]
From: "sudha sridharan" wed, 15 jun '16 8:48a
To: "reliance customer"
Sir
I have a data card no [protected]. I have been paying regularly all the bills sent to me.
I am leaving the country as i had informed you on[protected]. I was told to pay that month's bill and my acct will be cancelled. I wish ti state that will not be paying from this month onwards. I wish you to cut my connection not put it on hold, for when i will return is not a certain fact. So please cut all connection and make sure that the acct is completely severed
Thanking you
Yours faithfully
Sudha sridharan

Oct 3, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Sudha,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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P

Praveen K Verma

from Mumbai, Maharashtra

Aug 31, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Reply

P

praveen74

from Thiruvananthapuram, Kerala

Aug 31, 2016

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

Reply

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Address: 560043

Website: www.rcom.co.in

I went reliance customer outlest at marathalli, bangalore. I had cancelled the reliance data connection long back, why i am still getting the bills and i dont understand.

Details of cancellation is given below.

Reliance data care no – [protected]
Customer care cancellation - ref no: [protected];

I paid all the balance account on 4-july-2016. I have paid the complete bill till date – 635/-.

Oct 2, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Aug 31, 2016

Updated by chavanrr I stay in USA now, so i dont have India number to give. You can update me on email. Thanks in advance.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Mr. Chavan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

View replies

P

Praveen K Verma

from Mumbai, Maharashtra

Aug 31, 2016

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Reply

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Address: New Delhi, Delhi, 110049

My father is not getting the reliance tower rent from more than 1 year and no one in the reliance office is helping us. That is the only source of income we had and could sustain our family. The tower is operational for over years now.

The location of tower :

K-13 south extension part 1
New delhi - 110049

Please direct me to a contact who shall help us in this matter and lead to a quick closure and payment of funds.

Would be really obliged and grateful.

Varun bansal
S/o sunil bansal
New delhi, india
[protected]

Reliance Communications customer support has been notified about the posted complaint.

Reliance Communications Complaints & Reviews

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Reliance Communications reviews & complaints page 326

Cheating customers - post 4g migration

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4 g upgrade plan change

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Mobile no. complaint — missed calls and vulgar talks

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3g services shut down

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Disconnect reliance internet connection

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Internet connection not working

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Landline phone not working

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Getting bills after termination of service for reliance post paid mobile

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Poor Services

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Block my lost sim card

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Non delivery of 4g device

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Pathetic and unethical service of reliance postpaid

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Migration from reliance cdma to 4g gsm (Not getting benefits)

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Frequent deduction of balance on daily basis

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4G Data Card services

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Broadband internet connection

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Migration from CDMA to 4G LTE

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Relaince data card

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Reliance 3g data card - cancelation

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No tower rent - south extension, new delhi

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