Reliance Communications Complaints & Reviews

I did use your link...Thanks. My outgoing calls have been discontinued even though the due date is 1st September, 2015. Nice way of resolving complaints! I can't switch back to Airtel as I can do that only after three months and I highly regret that! Btw, my complaint still remains unresolved!

complaint to reliance appellate authority. (HOPE HE WILL RESOLVE THE ISSUE!)

Sir,

Kindly refer to the trailing mails to customer care.I bought a Reliance Wi-pod dongle on approx date 22/7/2015. On
the same day I also did MNP for my Airtel sim to Reliance
as the person in the stores told me that I would get 1000 minutes
and 1 GB 3g data free (2g unlimited thereafter)Right from activation stage I have been harasssed by your customer care department as they took time to activate the card. I NEVER GOT THE PROMISED 3G INTERNET ON MY MOBILE AND SPEED OF 14.7 MBPS ON THE DONGLE. THEY CHARGED RS. 1500 FOR THE DONGLE!Then to my shock I got a bill of Rs. 690 for my mobileOn
enquiries I got to know that the scheme freedom 350 has been closed and
hence I was charged for the 2G INTERNET that I used (3G WAS NEVER
ACTIVATED!). Also, My outgoing calls were stopped even though the due date for bill had not arrived.I
made repeated requests to the store manager and customer care. The
stores manager Mr. Luv Kush kept promising that he will do the needful
but till date the wrong bill amount has not been reversed though finally
after one and half months of visits the plan has been finally changed.
However I am still not getting 3G SPEED.I paid Rs. 350 even though I did not get 3G speed / internet.The reliance dongle gives an average speed of 500 to 800 Kbps against promised speed of 14.7 mbps.
To my surprise I have also got an invoice of Rs. 464/- for a 299 pan
that I took in which I can use 2 GB per month. The usage shows exceeding
2 GB when in fact for years I have been using HATHWAY (1 GB PER MONTH
AT 1 MBPS SPEED) AND MY USAGE HAS NEVER EXCEEDED 1 GB. You may check my
bills.I had a horrible experience with Reliance
customer care who speak only Hindi. (There is no English customer care
even though the IVR says so)The following are the complaint numbers:[protected]/8/[protected]/8/2015236672021236827270236864721 24/8/[protected]/9/2015I have also attached a copy of the online chat with reliance helpline for dongle speed issue. You may check the same.

I FEEL HARRASSED AND WISH TO RETURN THE SIM AND DONGLE AND CLAIM A REFUND
OF THE BILL AMOUNT PAID, FORGET COMPENSATION FOR THE HARASSEMENT BY
RELIANCE STORES AND CUSTOMER CARE. I DESERVE A REFUND AS I HAVE NOT GOT
ANY PROMISED BENEFITS BUT HAVE ONLY FACED HARRASSMENT DUE TO LACK OF SERVICES.PLEASE DO THE NEEDFUL.

IT HAS BEEN A HORRIBLE EXPERIENCE AT RELIANCE! AIRTEL AND HATHWAY WERE MUCH MUCH BETTER. THEY DO NOT CHEAT CUSTOMERS!!!

Dear all,
Here with I would like to forward you some shocking facts about the
Reliance Communication Customer Care .. And would like to tell you that,
it's the worst ever I had such customer service experience.
I recharged my number [protected] on 24th august, 2015 at 9.36 am online
of Rs.500 I got full talktime. I had got an offer o[censored]nlimited 3g data
in Rs.447 in that message it was written in that message to check offer
at*129# then I go to *129# where I selected the unlimited data option in
which the same(unlimited 3 g data in 447) is written and also mentioned
that reply 1 to subscribe the service. I replied 1 and after that I got
message from 52811 in which it is written that “congratulation! 3G447
has been successfully activated on your phone. thank you. reliance”,
after that my remaining balance is 53 and after the conformation message
I tried to use my facebook but it was not working properly and I
disabled my net after that I checked my balance its remaining only Rs.30
after that I tried to call someone but I got reply from you that
“insufficient balance” but I had Rs.30 in my account after that I called
you up regarding my problems I tried to call 198 but they never respond
pathetic customer care service I have ever seen. I tried to call *333
and I had conversation with neha she didn’t respond me properly she is
not aware about anything and even she did not able to understand my
problem after disconnecting the call I checked my balance it shows
Rs.0.60. I was shocked and again I called *333 and I had conversation
with one of your colleague and he told me that there was some error in
our system so I cannot check the status I told him to transfer my call
to the senior authority but he disconnect my call. You guys are not
giving any value to the customer you are making fun of customer’s
feeling. Your team is not aware about how to handle a customer please
educate them. you are making fool of customers.
When the matter is not solved in telephonic conversation I visited your
store at Dwarka sec 10 personally where I had meet MR.RAVI to whom I
explained the issue and shows all the messages. He acknowledge the issue
and gave assurance me to raise complained regarding the issue and he
gave me a number [protected] to do follow up but when I called him no.
is switched off.
I recharged my account Rs. 500 and there is no information about my
balance where it had been gone in an hour. I don’t have data and other
balance in my phone right now.
Please look into the matter and resolve it as soon as possible I am
sending you attachment of all the messages that I had received. if I
don’t get a proper compensation and satisfactory answers from your side
within 48 hours, then, As an end customer, I will take up further
actions .If I don’t get resolution I will took it to the consumer court
so please do not take it lightly and I will going to share it on social
network.
Waiting for your generous reply

Sincerely,
Ashish kumar

my alternate contact number is [protected]

HI Mr Ajay, I haven't received my 156 rupees deduction and i was told it will be resolved by 26th nov, but there is no response yet. i have raised this with appelate authority and they have given me a request no[protected] and was told that i will get my money back by 26th yet no response, please refund my money ASAP.

My contact number is [protected], kindly contact around me at 2:00pm

kindly call me on 28th Aug around 2:00 pm

No body even tried to contact me for last 2 days

Reliance is a rich of company but employee are veryvery bad I got a problem in last 2 months

hello sir my name is mohsin ahmed i want to buy rs3001 life time one gb plan can i get the huawei device and any is the plan work on wifi please give suggetion

Thank u so much for your reply and my alternate number is [protected]

It's really frustrating that even after 10 days, my Internet is not working. Do you value your customer or not?

Please fix this ASAP.

Reliance Customer Care have not contacted me for this problem they just text me with the Service Request No.[protected] and marked to resolve in 6 hrs. But still they did not contacted me ant then last text me that to provide feed back for resolution.

This shows how irresponsible they are..not even contacted me just text me that your problem is resolved.Im Attaching the Screenshot of the messages.

Thanks

My alternate number is [protected]

The issue is still pending. I have dialed that number so many times. Customer Care executive calls and asks me to remove my sim and reinsert and then dia *228 but when I do the same it says "your number could not be activated" At least re-activate my Vodafone number again if you cannot activate this number in Reliance. The issue is pending since 2 months now and there is no one in Reliance to bother and ask if the complaint was resolved or not. It's the worst support service I have ever encountered in my lifetime.