| Address: Visakhapatnam, Andhra Pradesh |
Few days ago, I disconnected the connection as collection calls and people started visiting my home even after making a payment. This is the worst company I ever dealt with as they do not have a track of what they are doing and obsolete management which does not have any control of employees. Not only this but there were lot of complaints which were never resolved.
After disconnection, they sent a final bill and I wanted to pay the bill early depending on my previous experiences as I don't want to see any reliance collection stupids to visit my home after making payment. I attempted to do it online. Two times I received confirmation emails that the payments were not processed. I attempted for the third time and realized that all the three payments were processed. I made 2 excess payments due to the misleading emails from reliance. I contacted one employee from reliance and he said that it will take 45 days for refund. I told him that it is their mistake to provide wrong information. As expected, those fools never wanted to listen to me. I wrote a mail to all possible contacts including Mr.Anil Ambani. I received several auto responses that I will be contacted in 24 hours but even after 48 hours, no one bothered to contacted me. They are like parasites living on customers' blood and they got used to it. I recommend all never deal with reliance. My subscriber id is[protected]
I am pasting a brief story below:
Dear Reliance Irresponsible Management,
YOU STOLE MY MONEY BY SENDING FRAUD EMAILS TO ME AND ON TOP OF IT YOU ARE LEAST BOTHERED TO CONTACT ME OR RESOLVE MY ISSUES EVEN AFTER SENDING ME TWO ACKNOWLEDGEMENTS YESTERDAY THAT I WILL BE CONTACTED IN 24HRS AND IN OTHER ONE THAT I WILL BE CONTACTED IN ONE WORKING DAY. I WANT MY MONEY BACK AND I AM NOT GOING TO SIT AND WATCH YOUR FOWL PLAY. CREDIT MY ACCOUNT IMMEDIATELY. CAN'T YOU READ AND UNDERSTAND WHAT YOU HAVE SENT TO ME????? AFTER RECEIVING YOUR FALSE/FRAUD EMAILS THAT MY PAYMENTS WERE CANCELLED, I ENDED UP MAKING THREE PAYMENTS. I WANT A RESPONSE IMMEDIATELY.
--
prakash
[protected]@eml.cc
----- Original message -----
From: prakash <[protected]@eml.cc>
To: [protected]@relianceada.com, [protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com, anil.[protected]@relianceada.com, rcom.[protected]@relianceada.com, [protected]@core.nic.in, [protected]@nic.in, [protected]@trai.gov.in, [protected]@relianceada.com
Subject: Fwd: Fwd: Due Date Reminder - Kind Attn - Mr. ANIL AMBANI
Date: Mon, 09 Jul 2012 18:50:11 -0700
Dear Mr.Ambani,
I am providing the snap shot of my bank account. Please resolve this matter immediately and credit my account immediately.
1
09/07/12
IPAY/ESHP/BD/16335857/MIDB[protected]_REL DR 650.00
2
09/07/12
IPAY/ESHP/BD/16335677/MIDB[protected]_REL DR 650.00
3
09/07/12
IPAY/ESHP/BD/16335814/MIDB[protected]_REL DR 650.00
--
prakash
[protected]@eml.cc
----- Original message -----
From: prakash <[protected]@eml.cc>
To: [protected]@relianceada.com, [protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com, anil.[protected]@relianceada.com, rcom.[protected]@relianceada.com, [protected]@core.nic.in, [protected]@nic.in, [protected]@trai.gov.in, [protected]@relianceada.com
Subject: Fwd: Due Date Reminder - Kind Attn - Mr. ANIL AMBANI
Date: Mon, 09 Jul 2012 04:14:41 -0700
Dear Mr.Ambani,
Even after getting rid of your connection, seems that reliance is still haunting me. I wanted to pay the bill today and get rid of you completely. After two attempts, your company sent me 2 emails that the payments have been failed or not processed. However on the third attempt, I realized that all the three payments were processed/deducted from my bank account. Again one more time, I was cheated by your company's fraudulent emails. I will also forward those emails to you. All the amount in my account was deducted by you and when I contacted your office they are saying it will take 45 days. I am seriously in need of money and credit the same immediately. Is it my mistake again because your company sent false emails? This is painful and harassment. PLEASE RETURN MY EXTRA 2 PAYMENTS IMMEDIATELY TO MY ACCOUNT AS I CAN'T WAIT FOR 45 DAYS AS I REQUIRE THE MONEY URGENTLY. Thank you.
email confirmations from your company that my payments have not been processed:
Dear Customer,
Thank you for using My Services on http://myservices.relianceada.com/.
We would like to inform you that your payment of Rs.650 on 09/07/2012 16:08:22 (Transaction Reference Number : 21651518, Authorization Code : MIDB[protected]) for Subscriber number[protected] is Failed (or) Cancelled.
Please try after Sometime.
Thank you for choosing Reliance, India's No.1 Network.
Regards,
Customer Care
Reliance Communications
Dear Customer,
Thank you for using My Services on http://myservices.relianceada.com/.
We would like to inform you that your payment of Rs.650 on 09/07/2012 16:05:28 (Transaction Reference Number : 21651369, Authorization Code : MIDB[protected]) for Subscriber number[protected] is Failed (or) Cancelled.
Please try after Sometime.
Thank you for choosing Reliance, India's No.1 Network.
Regards,
Customer Care
Reliance Communications
Id:[protected]
Ph: [protected]
--
prakash
[protected]@eml.cc
----- Original message -----
From: prakash <[protected]@eml.cc>
To: [protected]@relianceada.com, [protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com, anil.[protected]@relianceada.com, rcom.[protected]@relianceada.com, [protected]@core.nic.in, [protected]@nic.in, [protected]@trai.gov.in, [protected]@relianceada.com
Subject: Due Date Reminder - Kind Attn - Mr. ANIL AMBANI
Date: Tue, 19 Jun 2012 01:08:26 -0700
Dear Reliance Irresponsible Stupids,
YESTERDAY AND TODAY ONE BLOODY FOOL BY NAME AVINASH VISITED MY HOME ASKING FOR A PAYMENT EVEN AFTER MAKING A PAYMENT. I MADE A PAYMENT ON THE 14TH OF THIS MONTH AND I HAVE A CONFIRMATION ALSO. WHY ARE YOUR PEOPLE VISITING MY PREMISES. IN BOTH THE SITUATIONS, I WAS NOT THERE AT THE HOME. THAT FELLOW WAS TOLD THAT THE BILL HAS BEEN ALREADY PAID AND I WAS NOT THERE. STILL HE WAS ARGUING AND STANDING IN FRONT OF THE DOOR LIKE A WATCH DOG. NOT ONLY THAT BUT HE WAS PEEPING FROM WINDOWS WHICH WAS VERY EMBARASSING. I WILL NOT ACCEPT THIS KIND OF WORST BEHAVIOUR. WHAT IS THIS HARASSMENT INFRONT OF NEIGHBOURS? AND PEOPLE WHO ARE WATCHING. YOU ARE BEHAVING LIKE EDUCATED BRUTES. ONE MORE INSTANCE, I WILL FILE A COMPLAINT IF YOU HARASS ME OR MY FAMILY MEMBERS. I WILL NEVER HESITATE TO GO MEDIA AS WELL. BECAUSE OF YOUR ATTITUDE AND CARELESS BEHAVIOUR TOWARDS CUSTOMERS, I AM CANCELLING THE CONNECTION. REMOVE IT IMMEDIATELY. PLEASE INFORM YOUR CALLERS NOT TO ASK ME AGAIN AND AGAIN WHY AM I CANCELLING THIS CONNECTION. SHAME ON YOU STUPIDS.
Mr.AMBANI, IF YOU ARE READING THIS EMAIL AND IF YOU ARE IN MY POSITION, IMAGINE IF THE SAME SITUATION HAPPENS TO YOU AND YOUR FAMILY MEMBERS OR YOUR WIFE RECEIVES SAME KIND OF HARASSMENT AND A BLOODY FOOL FROM A COMPANY PEEPS IN TO YOUR WINDOW AND NOT ONLY THAT IF THAT FOOL IS NOT LEAVING STANDING INFRONT OF YOUR DOOR WHEN YOUR NEIGHBOURS ARE WATCHING. ALL THIS CRAP IS HAPPENING TO ME EVEN WITHOUT A MISTAKE OF MINE.
IF YOU STILL FEEL THAT I HAVE NOT MADE THE PAYMENT, PLEASE REPLY TO THIS EMAIL AND LET US PROVE WHO IS WRONG AND STUPID. THERE IS NO CONTROL OVER YOUR EMPLOYEES AND YOUR GREEDINESS. YOU WANT MONEY BUT NO SERVICE.
--
prakash
[protected]@eml.cc
----- Original message -----
From: prakash <[protected]@eml.cc>
To: [protected]@relianceada.com, [protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com, anil.[protected]@relianceada.com
Subject: Fwd: Due Date Reminder
Date: Fri, 15 Jun 2012 22:34:56 -0700
YOUR COMPANY HAS SOME SERIOUS PROBLEM. WHY ARE YOU IRRITATING US. I MADE A PAYMENT ALREADY AND YOU ARE SENDING ME REMINDERS. I WROTE AN EMAIL ALSO REGARDING THE SAME TO YOU EARLIER. ARE YOU GONE CRAZY?????? ALSO I HAVE NOT RECEIVED ANY CALL/RESPONSE FROM A MANAGER TO CANCEL THE CONNECTION IMMEDIATELY AND THE COMPLAINT I ESCALATED. YOU ARE MORE INTERESTED IN GATHERING MONEY THAN RESOLVING ISSUES. DO YOU WANT TO DELAY MORE AND SQUEEZE MY MONEY?
SUBSCRIBER ID[protected]
PHONE [protected]
--
prakash
[protected]@eml.cc
----- Original message -----
From: RCOMBB.[protected]@relianceada.com
To: [protected]@eml.cc
Subject: Due Date Reminder
Date: Fri, 15 Jun 2012 16:32:57 +0530 (IST)
Dear Customer,
Thank you for being a valued Reliance Broadband customer.
This is to inform you that your current bill of Rs. 730.18 for the MAY month is due on 13/06/12. We request you to kindly make the payment before due date 13/06/12 to avoid late payment charges & enjoy uninterrupted services. Please ignore this mail if you have already made payment.
You can also view and pay online bill at your convenience by registering at http://myservices.relianceada.com
Incase you seek any assistance, please call us at 3033 7777/[protected] or email us at [protected]@relianceada.com
We look forward to a lifetime relationship with you and assure you our best services at all times.
Warm Regards,
Reliance Broadband
Customer Relationship Team
Aug 13, 2020
Complaint marked as Resolved 
with humble request i want to say that i wanted use the unlimited calling facility of reliance so for that i borrowed a cdma phone from my friend. then i checked the website for the tariff plans available i found that on 999 recharge i could make free calls to any reliance number all over India that included local + STD. the web address of the above informations is http://www.rcom.co.in/webapp/Communications/rcom/Rm/prepaid_unlimited_calling.js...⇄
i made the recharge of the same amount on 4th july 2009 in the evening, i came back home and started calling my friends and my colluges who were in other states using Reliance GSM service. My talk with them lasted for about 120 min or so and then my call got dissconnected. when i tried to call again a automated message said that "your call cant be connected as your balance is low" i got frustrated and called their customer care. at first the execetive over there said switchoff your phone and then try after 5 min. I did the same and still the same message i was geeting that my balance is low and i cant make the call. then i called the customer care again and told them what is going on. at that time the executive over there tells me that free calls are applicable between CDMA phones only and not GSM phones and as i was calling on GSM number i couldn't do so.
there was no were in there web site mentioned that the free calls were applicable between CDMA phones only. at the showroom where i recharged my number when i asked him would i be able to make free calls to reliance phones he said yes ofcourse.
please help me out they didnt provide me with adequate information and thats the fraud. they never told me about nor there were any terms and conditions mentioned on the web page where i saw this plan. Now i am depressed that phone is of no use to me. My all money has got wasted. i know by what means i raised that 999 ruppes to recharge, i had borrowed that money. i am a student and i have to save all my money to pay that person back and for nothing.
Please help me i had read many cases like this where inadequate information was given and the complainer won the case. please make justice with me.
timing of comlain-12 jun 6.45 pm
complaint time 12 june 6.45 pm
My mobile no.is [protected] GSM.
From last 15 days two different numbers are getting trouble me as threaten in many ways, kindly strictly block the mentioned numbers--[protected], [protected] .
Thanks for kind help!!
I activated my connection with a Rs. 51 Plan where my calls would be charged at 50 paise per minute. One of your retailers had encouraged me to change my plan to Rs. 1 per 3 minutes and I paid Rs. 38 and changed my plan on 9th of November. I have still not got my plan activated.
I first called on the 10 Nov and one of the agent went to an extent of disconnecting my call. I then spoke to a supervisor Vidhya Sagar from Chennai and he assured me that the problem would be resolved in 3 days. I waited for 3 days and then called back to be told that I need to take my sim out and put it back and the plan will be activated. It was still not done.
I again called back on the 20 Nov and spoke to another supervisor called swathi. She said there was no record of my first complaint and took a new complaint and gave the number[protected] and she assured me that all the amount which was wrongly charged would be reverted. On 23 Nov I get another message stating that the complaint was resolved.
I called the customer care today and spoke to Vidhya Sagar again who says he will take anotehr complaint. He also says there is no Team Lead on the floor and he is only a supervisor. I was also shocked to hear that there were no recharge details whereas I have a message of confirmation. He also says that I need to get back to the retailer and get the transaction number. The retailer says this is more than 15 days old transaction and cannot be found.
As a customer, What do I do? I am in the customer service Industry for 9 years and have never experienced such a service in my life. My alternate number is[protected]. I am expecting some one to atleast look into this issue. This is a really sad that a customer has to call so many times to get a small service activated. No one seems to know what the problem is, not the procedure. Truly Pathetic!!!
Regards,
Vijay
[protected]
When the customer services were contacted about this unexpected change, I was informed that the Reliance Communications company had taken my oral permission on-line to convert the number into a prepaid service. This is absolutely not the truth. I never received any phone call from the customer services before its conversion. I was simply told that the number would get cancelled and the company would return us the available deposit amount as cheque payment.
Reliance Company is a fraud company, which uses tactics to cheat its own customers and bends all rules for its own advantage and profits. I find this attitude towards myself very disgusting and offensive.
I wish my complaint on this forum would alert all the other postpaid customers of this company.
Such a horrible bad attitude these people have got!! Rascals working under the Dhirubhai Ambani banner. Shameless and very disappointing service.
Kunal Chittar
Reliance cdma 299 pack — hide the information and cheated
On 9th of may,2010 I recharged my mobile [protected] with reliance cdma 299pack. It was told by the company that under this pack I will be able to call any local reliance phone free for one month but my pack ended on 29th of may only. In advertisements too the reliance company writes the word "UNLIMITED" calls to any local reliance phone under this pack. But the truth is that they give only 2700minutes for calling to any local reliance phone. Can anyone tell me then how is it "UNLIMITED". They are just making us fool UNLIMITED. Please help me to get justice.Shame on u Ambani's
Narayan
Reliance GSM Service, India — Fraud of deducting money from prepaid account with out prior permission
Its been twice happened to my mobile number bearer [protected] of Reliance GSM service that they have deducted 9 rupees once by the name of free SMS pack for a week, i have neglected once the again they did it with RS 50.00 this time SMS pack for a month. i called customer care and asked for the reason, he says, there is no as such record or deduction in our record, surprisingly its become a habit of reliance of giving unasked service and deducting money from prepaid account with out prior permission of the number owner. which is like a crime of stealing money fraud from account. there should be proper control over it as they are making lots of money like this and ends up making an apology with out returning money. its a smart way of stealing money.Reliance GSM — about service scheme not given,balance cut & fraud talked customer care agent
I had recharge Rs.49/- for reliance homezone plan.Before recharge i had called to customer care about plan information.The plan is daily get 5 sms & 5 min free. After recharge i had called & my main balance is reduced by Rs.1.50 & call is disconnected due to low balance.After that i had called to customer care they not given information neatly.Firstly, They told that this plan is activated but facility for plan will not given to you.I got daily 5 sms free but didn't got calls.
Again i had called to customer care , they talked froad,they told whatever they want & i had requested to them for give me information neatly but they not given information neatly & they not taken complaint also.
They told that your Rs.99/- homezone plan is activated before one month but i had not got facility about that plan also.This Rs.99 homezone plan is not activated me.
then asked for my refund and they telling that do anything you like we will not refund your money.
Now one of the guys not naming himself is abusing and threatning me from various station PCO
I have forwarded complaint to their Nodal Officers but no response.
Actually this is a fraud system
Can u help me for this
My No-[protected]
Dear Sir kindly suggest what to do with this situation.I know they are taking and documents and selling them to the people who doesn't have proper documents
Kindly take some action against these fraud this not one, several DSA i.e. Reliance are doing same Scam and Their Top management including seniors are also involved in this
Regards
Roshan Jaiswal
[protected]
I WANT PROPER ACTION AGAINST THAT PERSON WHO HAS DONE THIS .
NAME :RAVINDRA TIWARI
NO :[protected]
CONTACT NO :[protected]
E MAIL ID : ravindra[protected]@gmail.com
before this cut 33 rupees when my account balance is 36 rupees something plz help me out.what action i have taken against company...i complianed many times
I recharge my cdma number [protected] by Rs 299 on 3 April 2011 . this plan gives free local calls reliance to reliance & 30 min/day for other network. On 5 April 2011 1:39 p.m I received a sms from Reliance that “ you have recd a free offer-200 min pm local calls to reliance mobile ,100 sms/day. Validity 5 mths. Reliance” after it my Rs 299 plan stopped working & company began to charge 50p / min for calling on other network. I complaint 4 times on 198 to stop this free offer and asked to give back my 299 plan.
Complaint no.[protected] [protected] 11:18 a.m
[protected] [protected] 8:23 p.m
[protected] [protected] 2:49 p.m
[protected] [protected] 9p.m
They told me that it is impossible to give back the plan because I recharged this offer but reality is that I didn’t recharge after 299.
WHY COMPANY IS TELLING A LIE? WHY THEY MADE A FRAUD. I WANT BACK MY PLAN OR MONEY
Regards,
Sharad Gupta
[protected]
as i am a CDMA Reliance user of number ( +91 [protected])
yesterday (01/08/2011) as i spoke with customer care executive, he told that i was run out of message service, do recharge with 19 rupees, also he told if it active by self (renewal) u will be refund of the money
but, yesterday night again money was deducted from my account (19 rupees)
I want my 19 rupees back, also for this 19 rupees i spoke with nodal officer section ( one of customer care executive told its toll free) but it charged about 20 rupees
i want get back both 19+20 rupees to my account
also previously about 350+ rupees was deducted unnecessarily, i also want that
do needful to get back my money
I faced this problem in NAGPUR, Poonam chamber Branch near SADAR, reliance web world
please contact me...
09021110
I brought a reliance 3G sim on 5th Feb and was offered 2.5 GB 3G internet and 83 rupees of promo balance after paying 200 rupees. I used some 500 MB with full 3G speed but from 13th/ 14th Feb the speed decreased drastically . It just goes to a maximum of 2 to 3 kBps (24 kbps) and even less than that. When i tried to contact Customer Care Executive they say that i don't have any 3G data pack activated on my number. They also said that there is no pack of RC 98 exists. I checked the same pack working for all customers, even the salesperson cross-checked with many numbers he sold with same RC 98.
The expiry date for the data is 6th march and i am not able to even use the internet with such slow speed.
Please do the necessary as early as possible as this is a fraudulency done by Reliance.
My number is [protected].
Alternate number is [protected].
For your reference :
Number of the dealer is : [protected].
Number of sales person of Reliance for Chandigarh, Lalit Sabharwal : [protected]
Rcomnodalofficer.[protected]@relianceada.com,
[protected]@relianceada.com,
Rcomappellateauthority.[protected]@relianceada.com
The last mail was sent on 28th feb but till now i have got no response from these frauds.
Then till now i haven't received a second call for the same.
Moreover i like to add that to save my 2 GB of 3G data i recharged my number with RC 100 that packs 100 MB of 3G data on 6th of March. But Reliance just deducted my 2GB data and add 100 MB to my account. That means for me No "Carry-over" was done.
Now i have used up that 100 MB and also some of my promo balance and even core balance while using the internet.
I want to ask Reliance is this the way they treat their customers? Reliance looted me of Rs.300.
Now i am just waiting for them to return my 3G data (more than 2GB) with 3G speed.
It is just obvious that Reliance has lost one of its customer who once upon a time used to praise Reliance and its data speed.
Now I go for tata docomo for next 6 months as I need 3G speed and lots of data for next 6 months.
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
on 5 August , reliance have deducted 40 rs for my without any reason. when i called them , they said we have raised a customer ticket for this . in the morning i got message that your request has been raised but my money is not refunded . they are making fool of me by telling that money has been already credited to your account. please help me . this is not Ist time they have deducted the money before also they did the same that too without reason.
Regards,
Heena
rupees(night call) pack on-line on 8th jan and it was written their
validity is 30 days but on 22nd jan i got a massage from reliance that
my pack is finished i didn't see that and i was talking with someone
after sometime i saw my balance is finished it was around 16 rupees.
can you please help me for this. i m sending you as details
Rs. 79.00 Reliance Communications
08/01/2013 11:27:54 PM
Transaction ID: NGPAY[protected]
VISA Credit Card
Recharge Mobile
Mobile : [protected]
Operator transaction id : [protected]
Topup Amount : Rs.79
i want reply as soon as possible.
here is my complaint number details for which i am still waiting for
no1 help me till now
your complaint has been registered vide Service Request ID[protected]
i am still fear to recharge this amount because i know it will happen again.
please help me as soon as possible
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
-A helpless person
-A helpless person
yesterday i recharged with rs 175 (2g unlimited for 28 days ) but all my data was lapsed in one day only...
I tried contacting customer care but they didnt help ...
I want my unlimited (30gb) 2g data back for which I had paid.
Or else I have to switch to another network also recommend the same to my friends and relatives..