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3.6
Updated: Mar 24, 2026
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Safexpress reviews & complaints page 31

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V
Vinaya Jhangiani
Aug 23, 2020
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I had made a pick up request for 24th August and I’ve been following up with them everyday regarding the delivery of the boxes. One day the excuse was the monsoon, the next day it was ganesh. He committed that the boxes will be delivered by 23rd August but his phone is now switched off.

I’ve used multiple logistic suppliers and hands down SafeExpress has the worst service. The board line and raising a complaint is absolutely useless.
Aug 5, 2021
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
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Apologies for the inconvenience caused to you. To escalate your complaint, please share your waybill and contact number. Our representative will get back to you soon. Thank you!
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Apologies for the inconvenience caused to you. To escalate your complaint, please share your pick up request
number and contact number. Our representative will get back to you soon. Thank you!
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    Chaitanya96
    Aug 23, 2020
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    I have booked safexpress pickup, your people came on 22nd august 2020 to pickup my stuff, they gave me a receipt after payment with waybill number 86571419. I’m checking mat waybill number status since 21st aug evening and it been complete one day and it still shows waybill no not found.
    Aug 5, 2021
    Complaint marked as Resolved 
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    Apologies, we have intimated the concerned team to resolve it at the earliest.
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      Sadhna Sahu
      Aug 22, 2020
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      Address: Patel Nagar

      I made a booking for pick-up on 19th August. Received communication from safexpress only on 21st August. I was told they will definitely pickup on 22nd morning. It is now evening of 22nd August and their representative just called me to say that their trucks have been stopped because of various issues. They can now come only on 23rd morning. They should just refuse service if they can't handle the load.
      Aug 5, 2021
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
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      REQ[protected] is the reference for my pick up request.
      Reply
      Update. 23rd August. It is past 12 pm now and safexpress reps are not even receiving calls.
      Reply
      Apologies for the inconvenience caused to you. We are escalating your complaint, our representative will get back to you soon. Thank you!
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        H
        HarmeetKathuria
        Aug 21, 2020
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        I have never seen such a poor delivery service. I had couriered two boxes. When the delivery was done, I received one box which was properly packed by Safexpress while the other box was just taped, and was in the tattered state.
        Please check the image.
        Safexpress customer support has been notified about the posted complaint.
        Sep 11, 2020
        Updated by HarmeetKathuria         No action has been taken so far by Safexpress, this clearly shows that they don't care about the customers.
        View replies
        Apologies for the inconvenience caused to you. To escalate your complaint, please share your waybill and contact number. Our representative will get back to you soon. Thank you!
        Reply
        The way bill number is 87034949. My contact number is +91-[protected].
        Please look into this issue immediately.
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          D
          Devman Mishra
          Aug 21, 2020
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          Address: Kolkata

          Hii, it is very embrassing to see that, after opening the cartoons three items found broken. I booked ceramic pots from Raw Galaxy Khurja and choose Safe express the most safe and reliable one to deliver, but unfortunately found 3 items broken (pics attached) which was delivered today. Hope u will see ASAP and initiate the refund. The items-
          1) Small Lotus [protected]@ 82/-
          2) Diamond bowl-2 @ 62/= 124/-
          Copy of W. Bill and Bill of Raw Galaxy is attached for your reference.
          Thanks n eagerly waiting for ur reply. Reg Ajay.
          Aug 12, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          Aug 21, 2020
          Updated by Devman Mishra           Kindly look into the issue and arange refund ASAP.

          Verified Support
          Aug 22, 2020
          Safexpress Customer Care's response           Apologies for the damage, we are arranging a call back to resolve the asap. Thank you!
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            M
            Monikachopra
            Aug 18, 2020
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            Resolved

            I used your service to get my things from Gurgaon to Dehradun waybill number 83814958. When I received the package, it was in perfeect condition but when I opened it, I sawtapping which I did was not there n new tapping was done with safe express tape. My watch (fitbit band n ots charger) is missing. Also someone put stone in my bag might be because there should be no change in weight. So this was done intentionally.
            I tried calling customer care but didn't get any solution. I tried to contact safe express team through email. No solution was given to me (complaint number COM[protected]). I submitted request on your portal as well but no response.
            Look into this matter. Being such a good brand such things should not happen. This will impact on your brand and your services.
            Please look into this and me the solution.
            #shameonyousafexpress #safexpresspetheticservice
            Aug 13, 2021
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            Verified Support
            Aug 18, 2020
            Safexpress Customer Care's response             Apologies! We request you to share your complaint/contact details with us via DM so that we can assist you in a better way.
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              A
              Akanksha Singh Chandel
              from Luckeesarai, Bihar
              Aug 18, 2020
              Resolved
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              Resolved

              Address: Safeexpress

              Received damage and open cartoon box
              Aug 5, 2021
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
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              Apologies! We request you to share your complaint/contact details with us via DM so that we can assist you in a better way.
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                K
                KAnas
                Aug 17, 2020
                Resolved
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                Resolved

                Address: [email protected]

                Dear sir
                We have despatched the leather sample swatch on[protected] way bill no:83870537 the sample is very urgent till dated not despatched the cover
                Aug 5, 2021
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
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                Please help us with your contact details to assist you further.
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                  T
                  Tri star
                  Aug 14, 2020
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                  Address: Amritsar

                  We sent a consignment of 800 kgs from amritsar on 8 the august 2020 wide gr no. 86895266 withh delivery commitment of that it will be delivered by monday. But since then it is still not delivered till today.
                  I am very disappointed by the service provided by safe express. I made the payment for charges right away on same day but your team is not doing the job till today. Kindly get the consignment delivered at any cost today, the consignment is of export and it is getting late un necessarily beacuase of neglegence from safe express.
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Safexpress customer support has been notified about the posted complaint.
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                  Apologies for the inconvenience caused to you, please help us with your contact details to assist you further.
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                    A
                    A19
                    Aug 13, 2020
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                    Resolved

                    Safe express in collaboration with furniture vendor desket liken (Amazon based vendor) shipped my product dated 13th aug; the employee jitendra suman behaved so bad, he left the packed sofa in the corridors of my building with no support and courtesy; if this is service you guys offer than i think it is high time for retrospection; i will ensure none of my circle face this kind of situation ever
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
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                    Apologies for the inconvenience caused to you, please help us with your contact details to assist you further.
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                      V
                      VM Traders
                      Aug 13, 2020
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                      Resolved

                      Your service provider at kattapana, idukki dist, of kerala charged 50/- per kg for a shipment and when asked she told me it's fixed by company, if so why other depo charging normal rates??? I need to know why you looting people who use your service. I will never again use
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Safexpress customer support has been notified about the posted complaint.
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                      Apologies for the inconvenience caused to you, please help us with your contact details to assist you further
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                        P
                        Pakesh Baishya
                        Aug 12, 2020
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                        Resolved

                        I sent my domestic products including one microwave from guwahati to rishikesh on 4th august 2020 and received on 10th august. My valuable microwave was received all damaged. I want rembursement as per company policy for my damage. Pictures are uploaded herewith.
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
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                        Please help us with your contact details to assist you further.
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                          C
                          CFPM Industries, CENTROTECH
                          Aug 10, 2020
                          Resolved
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                          Resolved

                          Address: Valsad

                          Booked our material on 1/08/20 for valsad to delhi, as per online check its found at delhi on 05/08/20, lr no: 87445649 on 6/08/20, but delhi office are not delivered yet today 10.08.20 at 4.00 pm, we call several time at valsad and delhi but they are not response, they are say meterial on theway to your door but still we are waiting and they say dont book material in our safe epress, so way you book this material, nownext time we dont booked our any material but this material if today not delivered then we not pay any freight and we do leagal action,
                          Because your delhi office abuse bad word we noted and record all call record now whatever, do as fast soon replay
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
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                          We are extremely apologetic for the inconvenience caused to you. We are escalating your complaint to the concerned department. Please help us with your contact details to assist you further.
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                            M
                            megha br
                            Aug 10, 2020
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                            Resolved

                            Hi team,

                            Waybill number: 83684208

                            One package with household items was requested to be delivered from davangere, karnataka to gurugram, haryana. The package was picked up from home at davangere on aug 2 and delivered to gurugram on aug 9.
                            While packing our house people have verified all items were placed and box was sealed in front of them itseems, while we received the box was sealed. But we found that 2 items are missing in the package. (Chakli press and one cover with personal item). We contacted local delivery person and checked for missing item also. It was of no use.
                            I kindly request you to investigate on this as the items were worth 800rs.
                            I[censored]nable to find the item please refund the same.
                            Contact me on below number for more details:
                            [protected].

                            Thanks,
                            Megha
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 11, 2020
                            Safexpress Customer Care's response                             We are extremely apologetic for the inconvenience caused to you. We are escalating your complaint to the concerned department. Please allow us some time, we are arranging a call back for you.
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                              S
                              Sudheeshk
                              Aug 10, 2020
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                              Address: Kannur dist

                              It's regarding waybill no 85817003.products has not been delivered to me yet on the 27th day. Products are already reached in kannur on 28/7/2020.I called your customer care several times and complained. But they are not at all taken any action.
                              It's more than 27days.
                              This way you're losing a big Costomer for ever and l wouldn't recommed safe express to any my friends ever again

                              So kindly take care
                              Thanks
                              Sudheesh K
                              Safexpress customer support has been notified about the posted complaint.
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                                S
                                Sudheeshk
                                Aug 10, 2020
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                                Address: Kannur dist

                                It's regarding waybill no 85817003. Products has not been delivered to me yet on 27th day. I called your customer care several times and complained. But they are not at all taking any action. Product is already reached in kannur on 28/7/2020.
                                This way you're losing a big costomer for ever and l wouldn't recommend safe express to any my friends ever again

                                So kindly take care
                                Thanks
                                Sudheesh k
                                Safexpress customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 11, 2020
                                Safexpress Customer Care's response                                 Please help us with your contact details to assist you further.
                                Aug 11, 2020
                                Updated by Sudheeshk                                 Phone number -[protected]
                                Sudheesh k
                                Eruvessi po
                                Kannur dist
                                Aug 11, 2020
                                Updated by Sudheeshk                                 I have already complained on 5/8/2020.not at all taken any action from safe express. If my products are not getting today I will go to the legal procedure
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                                  S
                                  Sudheeshk
                                  Aug 5, 2020
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                                  Resolved

                                  Address: Kannur dist

                                  I'm complaining about my products not delivered on the 22day as well. My bill number is 81857003
                                  I have 9 packages still not delivered yet. It is more than 22 days. As per the norms of the company it was to be delivered within 7 days
                                  That's why we are choosing safe express other than any other corrieer company. Please look into the matter
                                  My contact number is [protected]
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
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                                  Apologies! We request you to share your contact details with us via DM so that we can assist you in a better way.
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                                    X
                                    xxxx xxxx
                                    from Delhi, Delhi
                                    Aug 5, 2020
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                                    I used the service to get my stuff from gurgaon to dehradun. I packed the things myself and taped it. When i received the courier, it was taped with safe express tape, my taping was removed, things were missing from the package, my fitbit its charger and other few thing were missing.

                                    When i called customer care, they didnt responded and i didnt get any solution.

                                    Worst experince. Not a trust worthy service provider.

                                    Don't use safe express
                                    Safexpress customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 06, 2020
                                    Safexpress Customer Care's response                                     Apologies! We request you to share your complaint/contact details with us via DM so that we can assist you in a better way.
                                    Aug 10, 2020
                                    Updated by xxxx xxxx                                     Complaint number is COM[protected]
                                    Aug 10, 2020
                                    Updated by xxxx xxxx                                     Please get the update.not getting response from safeexpress team
                                    View replies
                                    Email is sent at [protected]@safeexpress.com

                                    Don't have complaint number. Can anyone respond to that email
                                    Reply
                                    Monikachopra's reply, Aug 9, 2020
                                    Complaint number is COM20200808000380
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                                      J
                                      Jigmet Tsewang
                                      Jul 29, 2020
                                      Resolved
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                                      Resolved

                                      Address: Jammu

                                      I've 2 royal enfield himalayan bikes still not delivered yet. It's been more than 14 days, it was to be delivered from jammu to leh and according to the delivery track it's still in srinagar since few days i don't know why it is taking so much time, as per the norms of the company it was to be delivered within 5 days thts why we choose safe express other than any courier company.. Highly disappointed with the service of the company. Please look into the matter.🙏
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Safexpress customer support has been notified about the posted complaint.
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                                      Apologies! We request you to share your contact details with us via DM so that we can assist you in a better way.
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                                        M
                                        Manpang
                                        Jul 28, 2020
                                        Resolved
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                                        Resolved

                                        I'm complaining about waybill number 85590154

                                        Sir/madam,
                                        I can't understand why produce is moving here and there, without reaching me.
                                        I m attaching my waybill below.
                                        It more than a month after booking of consignment. I'm feed up of enquiring waiting for my consignment, now I'll file case, if I don't receive reliable reply.
                                        The complaint number COM[protected]
                                        Consignee name- Manpang. Way bill 85590154.

                                        27/07/2020 08:41:32 AM Consignment...
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                                        We sincerely regret the inconvenience caused to you during the recent delivery of your consignment. Thank you for bringing this matter to our attention.



                                        We understand that there was a lac...
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