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Shadowfax Complaints & Reviews

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Updated: Jan 24, 2026
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Shadowfax reviews & complaints page 71

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B
Bhagyashree Batule
Nov 10, 2020
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I ordered Mouni roy lehenga from valley green and there was no existing contact number provided all numbers where non-valid and there was no option of returning or cancelling the product. I received a Cheap low quality saree and there is no contact number to contact for returning the product.
Shadowfax customer support has been notified about the posted complaint.
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    Lhingneimoi Gangte
    Nov 10, 2020
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    I only want to say that kindly ship my parcels as quick as possible and deliver to the said address... I'm really tired of waiting... Your service work like a Tortoise.. Never to trust again...
    Shadowfax customer support has been notified about the posted complaint.
    Yes u are right. They should change their name to Tortoise shipping services.
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      A
      Aparna Raghavendra
      Nov 9, 2020
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      Address: Aparna R, Nagarabhavi, Bangalore

      I liked a saree which I saw on Facebook market. I requested for price and the seller messaged me back as Rs.560. I ordered it.

      Today 09/11/2020 I received the saree and its a different one than what I ordered.

      The saree what I revived is such a low quality and it can be paid such a high price.

      Also, the seller has deleted all the conversation which I did on on Facebook.
      Shadowfax customer support has been notified about the posted complaint.
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        M
        Mishra Poonam
        Nov 7, 2020
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        Regarding late delivery of courier

        Address: 116/117, Damji Shamji Industrial Complex,LBS Marg, Kamani, Kurla (W), Mumbai-400070.

        Till not Received My parcel.?

        Reference:
        1. SF57312575FPL
        2. SF57312575FPL
        3. SF68949533FPL
        4. SF68984162FPL
        5. SF69037612FPL

        This above shipment is still not deliver... Please let me know when i receive my courier... very poor service by Shadowfax courier every time i am facing this issue... Next time I will not send any dispatch from Shadowfax.
        Our Customer is chasing...
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        B
        bharath5963
        Nov 5, 2020
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        Delay in transit since 2 days

        Sir, please speed up my package AWB NUMBER: SF96576704ONI, my package is delayed at transit since 2 days..so kindly speed up my shipment and also update the status of shipment.....
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        Ishika jaiswal
        Nov 4, 2020
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        I have ordered for an denim jacket but I received a cotton top which I want to return.
        Return code is :110096, 605
        Shadowfax customer support has been notified about the posted complaint.
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          A
          A.s. Saravanan
          Nov 3, 2020
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          AWB No: SF91350730KR

          I have ordered a boat earphones on 29th October, my order is not yet delivered to me... But got the message stating your order has been delivered. My contact no: [protected]. Couldn't reach your customer care. Please address this issue ASAP

          AWB No: SF91350730KR
          Shadowfax customer support has been notified about the posted complaint.
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            A
            aditya@12
            Nov 2, 2020
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            Address: Sahibabad rd, site 4 ghaziabad uttar pradesh, 201010, india Ghaziabad

            Date of incident-- i have ordered this product PG163 mobile phone for rs 2400 on 29 october2020 and received on 2 november2020 which is a defective product company is not answering to my problem
            i request a return for this product please forward this complaint to this company and resolve my issue
            Shadowfax customer support has been notified about the posted complaint.
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              P
              parveen hassan
              from Hyderabad, Telangana
              Nov 1, 2020
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              Your courier person was supposed to pick a return parcel as it was an incomplete combo. He asked the reason when told the reason he denied to take it explained him to show the Nykaa details where it clearly says incomplete combo and replacement accepted by Nykaa he argued and displayed a very unprofessional manner. Here is the order id RET_[protected] hope you will take this matter seriously or I may have to reach social media to highlight the service provided.
              Shadowfax customer support has been notified about the posted complaint.
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                I
                Ishika jaiswal
                Oct 31, 2020
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                I have order for an denim jacket but the product I received was a cotton top I want to return it ASAP my order no is 8990702_1 and return code is 110096, 605
                Shadowfax customer support has been notified about the posted complaint.
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                  K
                  Koolkhushi Khan
                  Oct 30, 2020
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                  Against shadowFax courier in Srinagar

                  Address: Ikhrajpora Opp Radio Colony Rajbagh Near Skybird Carpet
                  Website: Mirwa

                  They are theif...
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                  S
                  syed mikayel
                  Oct 29, 2020
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                  I placed an order on boat on 7th October and it got dispatched on 9th October through Shadowfax . I haven't received it since . While tracking I saw that my package was in bhivandi DC and it is there since 10th October and not moving. While mailing them they keeping Saying I will receive it but It never comes
                  Shadow fax number - SF91293295KR
                  Shadowfax customer support has been notified about the posted complaint.
                  The shadowfax delivery is very slow
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                    A
                    Anitha DS
                    Oct 29, 2020
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                    Address: Horamavu

                    The package was supposed to be picked on Saturday 24th and it's 29 th and they have not picked...

                    Customer is very angry

                    Tracking Id R85787893FPL
                    Shadowfax customer support has been notified about the posted complaint.
                    Oct 29, 2020
                    Updated by Anitha DS
                    The package was supposed to be picked on Saturday 24th and it's 29 th and they have not picked...

                    Customer is very angry

                    Tracking Id R85787893FPL
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                      Phelwan Khalid Khan Prhaladpuriya
                      Oct 28, 2020
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                      Address: A-54 masjid wali gali no 3 near sharma market pul phelad pur new delhi 110044

                      I received your order but I had ordered the jacket and you sent the wrong t-shirt and you have none
                      Me usse return karna chaahata hu so pls share your return policy.
                      Shadowfax customer support has been notified about the posted complaint.
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                        S
                        Sukruti Phatak
                        Oct 28, 2020
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                        Hello,
                        I am writing to complain about a shadowfax personal Rakesh Parikh, who was supposed to collect a return item from Nykaa.

                        The item was a gift from a friend and she had put in the wrong block number, but it is right beside my own block and easily accessible through roof.

                        When the delivery person called I tried to guide him but he started bashing me very rudely and whatever I said did nit really register in his mind.

                        When I told him to get to my block through roof he said he had already climbed down, so I went downstairs and had to wait for like 5-8 mins before he could come down and get the parcel from me.

                        Now I am afraid that he might not deliver my product resulting in my friend not getting back her money, as I haven't received any intimation of a successful return.

                        Please call so I can explain it better.

                        I am utterly humiliated and this is a result of training provided by Shadowfax to its employees.
                        Shadowfax customer support has been notified about the posted complaint.
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                          Mahesh Janu
                          Oct 28, 2020
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                          I have received open and empty parcel with AWB NO. SF95828461SHG
                          I HAVE TALKED TO MR SAURAV WITH MOBILE NO. [protected] BUT HE ISNT GIVING ANY PROPER ANSWER KINDLY HELP ME
                          Shadowfax customer support has been notified about the posted complaint.
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                            D
                            Dowlapalli Revathi
                            Oct 26, 2020
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                            Address: Kailasapuram Kasturi Nagar 1

                            Delivery Agnet [protected] Mobile Number Delivery Agnet Not He Call On 17th Afternoon He Told Tomorrow Morning I Will Deliver Told Not Deliver Till 26
                            Shadowfax customer support has been notified about the posted complaint.
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                              D
                              Drsajjad Arif
                              Oct 25, 2020
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                              Pick up was done and later QC was changed to fail.

                              Shadow fax partner had picked up a wrong order of Myntra. Since it was a wrong order (I have ordered a kurta for my elderly mother but instead was delivered a jeans) i did not bother about even opening the inner plastic packing. entire package was returned and later after few hours i get a message from shadowfax stating how QC has failed. After few attempts i could just connect to the delivery partner who put the blame on his senior/area...
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                              nakitbymandm
                              Oct 20, 2020
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                              Address: gurugram

                              I had placed an order from ship rocket n pickup was done by shadow fax. Order was placed on 1st October and it was suppose to reach on 12 oct but today is 20 and parcel has not been delivered yet.
                              Awb no is SF86405280KR
                              client name - Devanshi Patel
                              client no - [protected], [protected]
                              I just want the parcel to reach as soon as possible.
                              Plz respond as soon as possible
                              Shadowfax customer support has been notified about the posted complaint.
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                                S
                                Shruti Karanth
                                from Bengaluru, Karnataka
                                Oct 19, 2020
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                                Return pick up done, but not delivered to the seller

                                Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095
                                Website: www.shadowfax.in

                                ShadowFax,
                                I had placed an order with Nirmal Enterprises which was delivered by you on 08-Oct-2020 with ID[protected]. The same item's return pick up was scheduled on 09-Oct-2020 with ID R70703964KR, the item was picked up. I cannot see the update of the delivery to seller back post[protected] on shadowfax. Also, this should have been returned by now and I should have got the refund for the same(the return delivery to seller deadline...
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