Sterling Holidays Resorts — Sterling Holidays Resorts Cancellation of Booking and refund

I had reserved few rooms in Sterling yelagiri from 29th April till 1st May 2023. The booking was made on 16th April and paid an advance of Rs.36, 000/- to confirm the reservation.

Later on 18th April I had requested to cancel this booking due to Medical Emergency that one of our family member was Hospitalized for an immediate surgery. Ramachandran, who was the First point of contact for this entire booking had understood the situation and confirmed that the booking has been cancelled as per request and secured the approvals for the FULL REFUND considering my situation.

Ramachandra & Sukesh had confirmed that the Approvals had been taken up with MD & Accounts team for the Full Refund. Yet, its been more than a month the Refund is still not complete.

I would appreciate if this could be resolved and my refund is processed ASAP.

Thanks,
Arun Subramaniyan
+91-[protected]
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Sterling Holidays Resorts customer support has been notified about the posted complaint.
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Dear Arun,

We would like to speak with you. Please DM us your contact no and we will connect with you. Thanks and look forward.

Sincerely,
Member Relations - Sterling.
Dear Arun,

We would like to speak with you. Please DM us your contact no and we will connect with you. Thanks and look forward.

Sincerely,
Member Relations - Sterling.
Dear Mr.Arun,

We would like to speak with you. Can you please let us know your contact number? Thanks and look forward.

Sincerely,
Member Relations - Sterling.

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