Tata Communications Complaints & Reviews

I was using the internet service from Tata Communications Internet Services limited one year back where the service was not proper even after multiple complaints to the service provider later one day when I went to their office & enquired them about the issue they informed me to switch the wired connection to wireless connection which is what I am using now. They also promised that they will not be charging for the old connection of Rs 575 & till date did not send any pending bill details or called me for the same. Now they have sent me a lawyer notice stating that I have to pay Rs 575 plus the lawyer fees Rs 500.

Hello Sir,
I have booked a tata indicom broadband connection in February. I started facing problems with the internet connection from the second day itself after installation. I booked many complaints but no one turned up from the company to solve it. So I decided to surrender the connection after being told that I will get the full amount refund (Rs. 4000/-). It has been six months since I surrendered the connection and they are still not refunding my amount and saying that they need more time. I request you to see into this mater. I am also enclosing the mails that the company sent me.

Dear sir,

I here by Anil GR worked in TATA COMMUNICATIONS and applied for PF in the month of January2009 PF Number :-TN/35791/49906 please reply as soon as posible

We had shifted our office from Chakala, Andheri to Andheri station last August 2008.
We had given notice to TATA comm to shift our internet leased line,
but they could not do so .
We used to pay the charges for this leased line in advance
Till date we have not received this despite meeting their officials and writing to them, its been a year
Please advise

I am having TATA COMMUNICATIONS broadband connection in coimbatore. For the past 5 weeks (from may 15th to june 20th 2009) their LOCAL SERVERS have been DOWN very very frequently, about NINE TIMES. The last being on 17th june 2009, till today its not rectified. Takes about 15-30 minutes to log a complaint in their call center. I spoke to the 1st level customer service personnel to the floor level supervisor to the Manager numerous times, sometimes even 2-3 times in day.. no results so far. The call center guys has always have a standard reply "pls give us a last chance, within 6 business hours it will be rectified" what a joke!. I Went personally to their local office in Coimbatore and there is no designated person to handle customer complaints, there are only technical engineers and they don't bother about customer service! They dont even seem to monitor their LOCAL SERVERS. Only after a customer logs a complaint they try to wake up from their sleep. I have tried all means to get their attention from visiting their local office, to call center to Continuous mails to their NODAL OFFICER in chennai and nobody seems to care. VERY PATHETIC ATTITUDE SPOILING TATA BRAND. [after several visits to their office, the reception guy who takes complaints finally allowed to talk to one engineer named Kumarasen [protected] who said will follow up the issue, only god knows..]

Dear Mr. Dey,

Thank you again for writing to Tata Communications Internet Services limited.

With reference to the appended mail, we would like to inform you that as per your single logged complain dated 12th of Jun which was resolved on same date we verified our records and found that your connection is working fine as we found attached usage in your account. Since we haven’t receive any complain as stated by you in your mail, we regret that we will not be in a position to process any refund as this is not a service failure from our side. Hence request you kindly clear your outstanding as your account already exceeded the maximum suspension period of 60 days hence Id has been terminated from our server data base.

Hope this clarifies your concern.

For any further assistance please,

· Contact 24 hours toll free Customer Care:[protected] or call the Customer Service number in your city.

· you can also write to us at [protected]@tatacommunications.com.

Assuring you of our best of services at all times,

Yours sincerely,

Nodal Officer – North
Tata Communications Internet Services limited.

[protected][protected][protected][protected]

From: Shubhankar Dey (gmail) [mailto:shubhankar.[protected]@gmail.com]
Sent: Thursday, June 11, 2009 3:33 PM
To: Nodal Officer North
Cc: [protected]@del2.vsnl.net.in; [protected]@trai.gov.in; Appellate Authority
Subject: Re: Termination of new WIMAX connection (Login ID: deys.[protected]@vsnl.net)

Hi,

Thanks for your reply.

As per my knowledge I have used the connection from 9th Jan to 13th Jan means 4 days and prorata basis cost will be 360/- only, per day 90/-

Now if I have to pay installation charges and cheque bouncing charges then I must say please give me the same connection so that I can use my amount. Otherwise I will not pay the installation charges.

Because you people have failed to give proper service and this is service industry you have to be one step ahead with others, else customer will go somewhere.

Due non internet service on that period I had to use my mobile for ISD, and I have paid a huge amount to AIRTEL and for internet connection I had to use my Reliance Mobile connect and that costs me 60 paisa during the day and 30 paisa during the night hours. I have bear somewhere around 1500/- extra expenses during the time.

Who will compensate that?

Kindly confirm.

Regards
Shubhankar

----- Original Message -----

From: Nodal Officer North
To: Shubhankar Dey (gmail)
Cc: [protected]@del2.vsnl.net.in ; [protected]@trai.gov.in ; Appellate Authority
Sent: Thursday, June 11, 2009 9:48 AM

Subject: RE: Termination of new WIMAX connection (Login ID: deys.[protected]@vsnl.net)

Dear Mr. Dey,

Thank you for writing to Tata Communications Internet Services limited.

With reference to the appended mail, we apologize for the inconvenience caused to you due to interruption in services.

We would like to inform you that your connection was installed on 9th of Jan 2009 and deactivated on 15th of Jan 2009 as per your request within these 6 days your total usage is more than 8000 MB reflecting from your account hence after adjustment of suspended period and prorated charge for your working days total outstanding lying in your account is 1870/= + 100/= charged for installation cheque bounce

Hence request you kindly clear your outstanding at the earliest to avoid any inconvenience in future

For any further assistance please,

Contact 24 hours toll free Customer Care:[protected] or call the Customer Service number in your city.
You can also write to us at [protected]@tatacommunications.com.

Assuring you of our best of services at all times,

Yours sincerely,

Nodal Officer – North
Tata Communications Internet Services limited

[protected][protected][protected][protected]

From: Shubhankar Dey (gmail) [mailto:shubhankar.[protected]@gmail.com]
Sent: Wednesday, June 10, 2009 2:24 PM
To: Nodal Officer North; Customer Service (Retail-India); Appellate Authority
Cc: [protected]@del2.vsnl.net.in; [protected]@trai.gov.in
Subject: Re: Termination of new WIMAX connection (Login ID: deys.[protected]@vsnl.net)

Hi All,

This is to inform you that I received a call from L. K. Tiwari[protected] on 10th Jun 09, he was talking about some payment of (Login ID: deys.[protected]@vsnl.net). I am not able to understand why should I pay the 'XYZ' amount. I think you people failed to give me proper service on that time (10th to 12th Jan 09) and that's why I have requested to terminate my connection on an immediate basis on 13th Jan 09 1:17 PM.

Also I had a small discussion with Mr. Robin[protected], Address: GK-1, Savitri Cinema, New Delhi. He was saying that I am sending my field boys please give him the amount and threatening me.

Why should I give? And for what purpose ?

Please read carefully my mail which I have sent on dt: January 13, 2009

Regards
Shubhankar
[protected]

----- Original Message -----
From: Nodal Officer North
To: SHUBH ; Customer Service (Retail-India) ; Appellate Authority
Sent: Tuesday, January 13, 2009 2:07 PM
Subject: RE: Termination of new WIMAX connection (Login ID: deys.[protected]@vsnl.net)

Dear Mr. Shubhankar,

Thank you for writing to Tata Communications Internet Services limited.

With reference to the appended mail, we apologize for the inconvenience caused to you due to interruption in services.

We have carefully noted the contents of your mail and would resolve your concern at the earliest.

Your complaint has been registered as docket number NO/NOR/8420206.

For any further assistance please,

Contact 24 hours toll free Customer Care:[protected] or call the Customer Service number in your city.
You can also write to us at [protected]@tatacommunications.com.

Assuring you of our best of services at all times,


Yours sincerely,

Nodal Officer – North
Tata Communications Internet Services limited.

[protected][protected][protected][protected]

From: SHUBH [mailto:shubhankar.[protected]@gmail.com]
Sent: Tuesday, January 13, 2009 1:17 PM
To: Customer Service (Retail-India); Nodal Officer North; Appellate Authority
Subject: Termination of new WIMAX connection (Login ID: deys.[protected]@vsnl.net)

Hi,

I got a new WIMAX 1 Mbps connection on 9th Jan 09. I was happy on 9th and 10th but after that I am not getting that speed nad my international phones are not working. Now further I don't want to use this connection. I have registered a request no. 8420206 on 12th Jan 09 4:00 am still I am getting the same problem. I feel that TATA can not satisfy their customer like this way.

Requesting you please call me and send a field engineer and take all the instrument and wire which you have provided me on installation.

Waiting for your response.

Regards
Shubhankar
[protected]

HI,

ON 26th APRIL'2009 I MADE AN ONLINE TRANSACTION ON THE WEBSITE OF http://myaccount.tataindicombroadband.in AMOUNTING TO Rs.1103/- VIA MY HDFC BANK CREDIT CARD FOR RENEWING MY WI - MAX ACCOUNT i.e. [protected]@vsnl.com. THE CONFIRMATION MAIL WHICH I RECEIVED ALSO ATTACHED BELOW : -


----- Original Message -----
From: [protected]@vsnl.co.in
To: [protected]@vsnl.com
Sent: Monday, April 27, 2009 5:34 PM
Subject: Renewal of Tata Indicom Broadband account



Dear Harsh Kumar Choudhary,

Thank you for placing your trust in us again and renewing your Tata Indicom Broadband account from VSNL.

The details of your transaction are:

Date of Purchase : Mon, Apr 27, '09
Plan: Power On & On 1-384
Amount : Rs.1103
Email-ID [protected]@vsnl.com
Tata Indicom Broadband Order Number 2649575
Payment Mode CC
Bank Ref. Number :[protected]
Serial Number : 8186644
Pin : EPF8LNE1MMZJX788
Registration website http://myaccount.tataindicombroadband.in

We hope that you have been enjoying the many features that your Tata Indicom Broadband connection comes pre-bundled with


1. Net Telephony to make international calls with superior voice quality at surprisingly low tariffs

2. Roaming on Dial-up Internet using the same account

3. Advanced Mail Services

4. Engaging Multi-media content


Should you require any assistance or if you wish to share a suggestion with us, email us at [protected]@tatacommunications.com or call the Customer Service Number in your city.

Best Regards,

Customer Service
Tata Indicom Broadband


AS MENTIONED IN THE MAIL, I TRIED TO RENEW MY ACCOUNT WITH THE SERIAL AND PIN MENTIONED IN THE MAIL BUT IT DIDN'T WORKED. SO I CONTACTED CUSTOMER CARE DEPARTMENT AND Mr.RAVINDAR MISHRA & Mr.TARUN FROM TATA COMMUNICATION LTD OFFICE, EXPLAINED THEM THE ISSUE.

THEY ASSURED ME THAT IT WILL BE OPERATIONAL WITHIN 24 HOURS. ON 29th APRIL'2009 AGAIN I EMAILED THEM ABOUT THE SAME PROBLEM. THEY MAILED ME ANOTHER EMAIL WHICH IS GIVEN BELOW : -


----- Original Message -----
From: customerserviceq
To: [protected]@vsnl.com
Sent: Wednesday, April 29, 2009 3:56 PM
Subject: FW: COMPLAINT !



Dear Mr.Choudhary,

We regret the inconvenience caused to you.

With regards to your mail, we would like to inform you that your account is inactive at the time of renewal, log in to the internet by entering the following details on your authentication page (User Name – [protected]@vsnl.net, Password – register). This will allow access to our website.

Thank you for allowing us to be at your service.

We have checked your order number 2649575 and found that your pack is enabled so we request you to renewal your account from below mentioned link:

http://tataindicombroadband.vsnl.com/renew/renew_broadband.jsp
Click here under buy on renewal option.
Enter Serial and Pin number provided.
Click on Continue and follow online procedure.
We trust the above information satisfies your query.

For any further assistance, please feel free to mail us on [protected]@vsnl.co.in. We will be delighted to assist you.

Warm Regards,
Swathi
Customer Service,
TATA Communications Internet services ltd.


-----Original Message-----

MAIL SENT BY ME ON 28th APRIL !

From: [protected]@vsnl.com [mailto:[protected]@vsnl.com]
Sent: Tuesday, April 28, 2009 11:18 PM
To: [protected]@tatacommunications.com
Cc: [protected]@vsnl.co.in
Subject: COMPLAINT !
Importance: High

HI

I PURCHASED A RENEWAL PACK AND THE DETAILS AS GIVEN BELOW. BUT I FAIL TO
UNDERSTAND THAT WHEN YOU ARE NOT ABLE TO COPE UP WITH THE TECHNOLOGY THAN
WHY YOU HAVE INTRODUCED THIS ONINE PAYMENT SCHEME. YOU ARE RIPPING YOUR
CUSTOMERS NOTHING ELSE.

I HAVE TRIED TO RENEW MY A/C FOR MORE THAN 5 TIMES IN 2 DAYS AND CONTACTED YOUR CUSTOMER CARE DEPT SO MANY TIMES BUT THEY ARE GOOD FOR NOTHING. THEY CAN ONLY GIVE FAKE ASSURANCES, I WAS TOLD BY THEM THAT SOMEONE WILL CONTACT
ME WITHIN IN 2 HOURS.

ONE OF YOUR TEAM LEADER SRI DEVI THROUGH YOUR CUSTOMER CARE EXECUTIVE "RAJNISH" ALSO ASSURED ME THAT THE PROBLEM WILL BE RECTIFIED BY EVENING. BUT LIKE ALWAYS NOTHING HAS BEEN DONE.

I REQUEST YOU TO KINDLY LOOK INTO THE MATTER AND GET MY A/C RENEWED OTHERWISE PLEASE REFUND MY MONEY i.e. Rs.1103/- ASAP.

REGARDS,
H.K.CHOUDHARY
[protected]


AS YOU CAN SEE IN THE MAIL ITSELF I TRIED MY LEVEL BEST TO RENEW MY ACCOUNT BUT THESE PEOPLE WERE NOT AT ALL BOTHERED TO HELP ME OUT. SO ON 30th APRIL AGAIN I MAILED THEM AND I RECEIVED A MAIL FROM THEM AS WELL. BOTH THE MAILS ARE ATTACHED BELOW : -




----- Original Message -----
From: customerserviceq
To: [protected]@vsnl.com
Sent: Thursday, April 30, 2009 1:13 PM
Subject: FW: UNSATISFYING REPLY !




Dear Mr. Chowdhary,

We apologize for the inconvenience caused to you.

We would like to inform you that your concern has been forwarded to the our team. Our executives are working on your issue on high priority basis. We will get back to you with the feedback at the earliest.

We need your support during this period which enables us to serve you better.

Thank you for your valuable time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,
Sandhya,
Customer Service,
TATA Communications Internet Services Ltd


[protected][protected][protected][protected]

MAIL SEND BY ME ON 30th APRIL'2009

From: [protected]@vsnl.com [mailto:[protected]@vsnl.com]
Sent: Thursday, 30 April, 2009 7:42 AM
To: [protected]@tatacommunications.com
Cc: ravindar.[protected]@tatacommunications.com
Subject: UNSATISFYING REPLY !
Importance: High



HI,

BEFORE SENDING A REPLY PLEASE GO THROUGH THE PROBLEM THOROWLY, I TRIED
RENEWING MY A/C WITH THE GIVEN SERIAL No AND PIN FOR SO MANY TIMES BUT NO
LUCK. AFTER ENTERING ALL THE DETAILS, CONFIRMING THE PACK AND UPDATING THE
PROFILE IT SHOWS ERROR.

THIS I HAVE REPORTED THIS ERROR TO Mr.RAVINDAR MISHRA YESTERDAY AND HE TOLD
ME THAT IT WILL BE DONE BY THE EVENING. IN THE EVENING I CALLED HIM, HE WAS
BUSY IN A MEETING BUT PERSON WITH WHOM I WAS TALKING TO CONFIRMED ME THAT
YOUR PROBLEM IS RECTIFIED. BUT AGAIN NO LUCK.

I REQUEST YOU TO KINDLY REFUND MY MONEY AS YOU GUYS ARE NOT AT ALL SERIOUS
IN HELPING ME OUT.

REGARDS,
H.K.CHOUDHARY
[protected]


THAN ON 2nd MAY'2009 I MAILED THEM TO REFUND MY MONEY AFTER DISCUSSING THE SAME WITH Mr.TARUN ON WHICH HE AGREED. AND I RECIEVED A MAIL FROM TATA COMMUNICATIONS AS WELL WHEREIN THEY HAVE ASKED ME TO MAIL THE SCANNED COPY OF THE TRANSACTION MADE BY ME.


----- Original Message -----
From: customer service
To: [protected]@vsnl.com
Sent: Saturday, May 02, 2009 12:51 PM
Subject: FW: REFUND OF PAYMENT ( i.e. Rs.1103/-)


Dear Mr. Chowdhary,
We thank you for bringing your concern to our notice.
We would like to inform you that kindly revert to us with the scan copy of your credit card displaying the transactions made in favour of Tata Communications so that we can forward your request to concerned team to do the needful.

Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you

Warm Regards,
Grace,
Complaint Management Team,
TATA Communications Internet Services Ltd



-----Original Message-----
From: [protected]@vsnl.com [mailto:[protected]@vsnl.com]
Sent: Saturday, May 02, 2009 12:00 AM
To: [protected]@tatacommunications.com
Cc: ravindar.[protected]@tatacommunications.com
Subject: REFUND OF PAYMENT ( i.e. Rs.1103/-)
Importance: High



HI

AS DISCUSSED WITH Mr.TARUN, KINDLY REFUND THE PAYMENT MADE BY ME VIA CREDIT
CARD AMOUNTING TO Rs.1103/- ASAP.

PLEASE DO THE NEEDFUL !

REGARDS,
H.K.CHOUDHARY
[protected]



ON 4th MAY'2009 I MAILED THEM THE ORDER NO. AND TOLD THEM THAT MY STATEMENT WILL BE GENERATED ON 7th MAY, SO ACCORDINGLY I WILL MAIL THEM THE SCANNED COPY BY 8th MAY'2009.

ON 5th MAY'2009 I RECEIVED A MAIL FROM TATA COMMUNICATIONS WHEREIN THEY STATED THAT THEY VERIFIED THE RECORDS AND REQUESTED AGAIN TO MAIL THE SCANNED COPY OF THE STATEMENT.

BOTH THE MAILS ARE ATTACHED BELOW : -



----- Original Message -----
From: customer service
To: [protected]@vsnl.com
Sent: Tuesday, May 05, 2009 12:16 PM
Subject: FW: TRANSACTION DETAILS !


Dear Mr. Chowdhary,

We regret the inconvenience caused to you.

With reference to your mail we have verified our records and would like to inform you that kindly provide us the scan copy at the earliest to get the needful on priority.

However your account got suspended on Apr 21st.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,
Grace,
Complaint Management Team,
TATA Communications Internet Services Ltd.


MAIL SEND BY ME ON 4th MAY'2009


-----Original Message-----
From: [protected]@vsnl.com [mailto:[protected]@vsnl.com]
Sent: Monday, May 04, 2009 7:36 PM
To: [protected]@tatacommunications.com
Cc: ravindar.[protected]@tatacommunications.com
Subject: TRANSACTION DETAILS !
Importance: High


Dear Grace,

THANKS FOR YOUR EMAIL AND ACCORDINGLY I WOULD BE SENDING YOU MY BANK CREDIT
CARD STATEMENT BY 8th MAY AS IT WILL BE GENERATED ON 7th OF EVERY MONTH. IN
THE MEAN WHILE YOU CAN CHECK THE DETAILS :-

Order Number : 2649575
Payment Mode : CC
Bank Ref. Number :[protected]

PLEASE DO THE NEEDFUL AT YOUR EARLIEST !

WARM REGARDS,
H.K.CHOUDHARY


NOW THE SHOCKING THING HAPPENED, ON 5th MAY EVENING AT AROUND 7:15 PM I RECEIVED A MAIL STATING THAT YOUR ACCOUNT HAS BEEN RENEWED SUCCESSFULLY. I WAS AMAZED TO SEE THIS MAIL AS I HAVE ALREADY INSTUCTED THEM NOT TO RENEW THE ACCOUNT AND REFUND MY MONEY.


----- Original Message -----
From: [protected]@tatacommunications.com
To: [protected]@vsnl.com
Sent: Tuesday, May 05, 2009 7:13 PM
Subject: Successful Renewal of your Tata Indicom Broadband account



Dear Harsh Kumar Choudhary,

Thank you for placing your trust in us once again. Your Tata Indicom Broadband account has been successfully renewed.

We hope that you have been enjoying the many features that your Tata Indicom Broadband connection comes pre-bundled with:

1. Net Telephony to make international calls with superior voice quality at surprisingly low tariffs
2. Roaming on Dial-up Internet using the same account
3. Advanced Mail Services
4. Engaging Multi-media content

Should you require any assistance or if you wish to share a suggestion with us, email us at [protected]@tatacommunications.com or call the Customer Service Number in your city.

Best Regards,

Customer Service
Tata Indicom Broadband



WITHOUT MY CONSENT THEY RENEWED MY ACCOUNT AFTER HARASSING ME MENTALLY AND FINANCIALLY FOR 9 DAYS. YOU TELL ME IS THIS NOT EXTORTION OF MONEY ????????

I REQUEST YOU IN ALL ITS FAIRNESS TO HELP ME OUT IN GETTING MY HARD EARNED MONEY i.e. Rs.1103/- BACK ASAP. PLEASE TAKE SOME SERIOUS ACTION AGAINST THESE TATA COMMUNICATION LTD AS THIS IS THERE HABIT.

WAITING FOR YOUR REPLY !

H.K.CHOUDHARY
[protected]

Dear Mr. Ravindran,

This is a complain letter not about Tata Communication’s Services about one of your office located in Daulat Chambers, Udaipur, Rajasthan.

The problem is related with Spilt Air Condition (6 ton) Machine installed outside the office building wherein the fans of the A/c are facing towards my house.
• Firstly, being a 6 ton A/c the machine is extremely noisy and since it...

Dear Sir,

Pl refer below mail trail. We are facing disconnection problem since 30/03/09 which is yet not resolved and no one from the below authorities have bothered to reply. Your engineer on deputation (details given below) wants us to beg for services by calling him repeatedly to take his suitable time by sacrificing our office / personal priorities. This is ridicules on the service part and we feel that we have a point to raise any doubt about his intention.

Further, we surprised to find today (10/04/09) from your customer care no.66110121, that the nature of complaint noted itself is wrong i.e. “Shifting of connection” instead of “Link problem”.

Nilesh Deshpande

[protected][protected][protected][protected]

appellate.[protected]@tatacommunications.com;[protected]@tatacommunications.com;...⇄

Dear Sir,

With reference to below mail, pl note that that problem is yet not resolved. I have received confirmation call from[protected] on 08/04/09 12:36 PM, that the problem is resolved, however the same is still exist and already communicated through SMS to Mr. Raju (Mob No.[protected]) on 08/04/09 21.55 PM and also informed on telephone on 09/04/09 (Today) 9.30 AM.

Ensure your person should attend immediately today at our suitable time and resolve the problem permanently.

Pl confirm, if further escalation is required to have proper response in this regard.

Nilesh Deshpande
[protected][protected][protected][protected]
appellate.[protected]@tatacommunications.com;[protected]@tatacommunications.com;...⇄

Dear Sir,

With reference to complaint no.9321992 dtd.30/03/09 which is yet not resolved, I am daily follow up with your customer care no.66110121 and not got any satisfactory answer. Today when I called on another no. i.e.60607070, I came to know that the entire team is working on ”Shifting of connection” instead of my clear complaint of “unable to get link” which is really ridicules. You person Mr. Mayuresh ([protected]) already visited my old address on 31/03/09 3.45 PM and left pre-printed card named “We didn’t” find you Home”. On contacting him, he has advised to make one more complaint to your customer care, which customer care has denied to accept without closing earlier open complaint from your end. You have already charged me for relocation one year back.

Further, I sincerely request you to reinstate my connection with immediately effect and allow me the credit from 24/03/09 (date of disconnection / unable to get link) or REFUND my entire amount. Pl check my list of complaints till date and time taken from your end to resolve for which I have not received any credit. Now I am Fred up with such service and response from your end.

Hope you can understand the severity.

Nilesh Deshpande

My internet connection inactive for the last several days even though I have a credit balance of RS. 6, 000 with them & subsequently they have debited my a/c by appx.RS. 4000, I have been sending mails to them but they have no idea about the problem & as per their record my a/c is operative

I have been calling up Mr. rinkesh Sharma, Head of retention but he is not lifting my phone, sent text message to him but no reply, sent complaint to TRAI today

My e.mail id with tata's is : [protected]@vsnl.com

We had taken broadband connection in the name of Sujika Corporation from VSNL under A/c. No.ACC[protected] in Oct.-04 and surrender the same in July-07. After July-07, we never used the services.We paid all monthly bills regulerly and made last payment on 11th July-07 by Cheque for Rs. 1021/=., and requested to co. for settel our due amount of July-07 bill against our Security Deposit of Rs.1000.00 and refund balance amount.The Co. has not worked on our request and also ignore our calls we made on there Customer Care phone Nos., and continue send monthly bills.We received an e-mail from the Co. on 19.09.2007 demanding the due amount of Rs.955.95, against we sent reply e-mail on 22.09.07. In respond, Co. replied through e-mail on the same date and assure to take up  the matter with account department and settle the account. They also gave request No. 3651616.After all this too, Co. continue to send monthly bills and against that we send complaint mail on 21.08.07, 16.09.07, 13.10.07, 16.11.07 and 17.12.07., which was ignored by the Co.Now, on 17.11.08, We got a Legal Notice by a Co. Advocate Mr.Mehul Vakharia, demanding of due amount of Rs.2122.55.The advocate also thretan me for Civil & Criminal proceedings, and make Police Complaint for the offences of cheating and fraud.Please take action to give me justice and oblidge.     

Hi,

I am Sushil Chaudhari, resident of Khese park, Lohagaon road, Pune,

Maharashtra. I booked TATA BROADBAND CONNECTION on 29-June-08, & I was

boing told by the sales agents (Santosh Kale, CELL NO: - [protected] &

Suhas, CELL NO. : - [protected]) that within a week's time I'll get the

connection. Before booking the connection, I showed the site/ Location

for the connection & both agents promised me that there will not be any

technical fesiability problem as they have
feasiability in my area & the distance from the Dishlane is only 500

meters. But after one week problem started, agents told me that they

need more connections, so that they can install new dishlane, so they

want more customers from me. I gave them 2 more customers & now they

are saying they need more 5 more customers from my survey number 256,

then only they will be able to install new dishlane in my survey no.

256.

Now its morethan 45 days, I didnt recieved any confirmation call from

their department for my connection, rest 2 connections are already

installed within 7 days from booking & my connection is still not done.

I spoke to their Technical Supervisor, HARSHDEEP (CELL NO.: -

[protected]), he told me that the distance from the active Dishlane is

much more & for a new dishlane installation he needs atleast 5

connections from my area, then only they can install new Diashlane,

thats their company policy. & MOREOVER THEIR AGENTS (Santosh Kale, CELL

NO: - [protected] & Suhas, CELL NO. : - [protected]) want me to arrange

for those new connection, as they are unable to convence the other

people to take connection & for the Infinity 384 Tariff plan.

This is not my responsibility. While booking they didnt tell me all

these things, I have already given them a cheque of Rs. 4496.00, dated

29-June-08, of HDFC Bank, Chq. no. : - 350786. This Chq is not

presented in my bank till date.

& when I call these sales agents they clearly tell me, if you want the

connection, they arrange for another 5 customers or we will return your

Cheque.

I dont want my cheque back, I want service at any cost. I am not able

to attend my online lectures & my exams are in next moth (SEP. 2008).

Please help me, I am really pissed of by theses TATA people & really

because these guy's only Tata Broadband sucks... The details are given

below :-

1) Form no. / Order no. : - A[protected]

2) Booking date : - 29-June-08

3) Customer's name : - SUSHIL CHAUDHARI

4) Amt. paid : - CHQ of 4496 Rs.

5) CHQ. No. : - 350786, hdfc bank, pune

6) CHQ. Date : - 29-June-08

7) Booking/ Sales agents name : - SANTOSH KALE CELL NO: - [protected] &

SUHAS, CELL NO. : - [protected]

8) Technical Supervisor name : - HARSHDEEP (CELL NO: - [protected])

9) Tariff Plan name: - Infinity 384.


Please reply asap on [protected]@gmail.com,

[protected]@yahoo.co.in, [protected]@rediffmail.com, contact no: -

[protected]/ [protected].

Hi All,

This is to bring to your kind notice that my webamail is not working for email id [protected]@eth.net. since 15 days. I have logged a complaint at customer care on date 28/07/08. The complaint number is 6513354. No fixed yet. I even spoke to Nodal officer yesterday for Delhi region on the number [protected]. He said that, ' their backend team is working on it and it would be fixed with 4 to 5 hour. Since it was not fixed today I called him back on the same number around 1:45 pm his cell was switched off, (these are business hours). I then called the customer care and spoke to a lady executive, i informed her about my compliant number. She said that we tried to call you on your number and your number was not reachable. I have not got any calls from tata about the status of my web mail services till date. Could you Please ensure who was the executive calling me and on which number. My number is [protected]. Call got disconnected while we were discussing. I was not called back. I had to call back, got the same executive i said to her call got released, she asked for my account details, provided her account info as [protected]@eth.net, she said that she cannot find my details. Gave her complaint number again, then she was able to locate my id. Well on this point want to how has my account been disabled if all my dues are clear at your end. Then asking for supervisor she asked me to wait, came back saying that supervisor is busy, and would arrange a call back. I wanted to speak to a supervisor, said i am online till i get a supervisor. I was put to a supervisor very next moment. Spoke to supervisor he said they would take some more time to fix the issue. I asked for time frame he said within 24 hours as he report to his backend team. I said that you give me the settings I would fix the same. He said you would be called back from the backend team and would not able to help and would release the call from his end. I then said ok if you do this then let me know about the compensation about my mails being reverted back to the user from where there are coming. He said he is not sure who would help on this, i wanted to speak to his Manager, he said there is no manager at this time, i again said i would wait for your manager, he said it is not possible and disconnected the call. Just want to know, i do people in customer care have the right to disconnect the call. I tried to call the nodal officer again his phone was ringing put call was not answered. Call after some time came a propmt that caller is busy on other call. Called back still same no answer to the call whereas the call was ringing. Called back from my cell and a landline came a response that the phone is not reachable and last call made was at 16:43 pm. Hope to have the resolution soon. Waiting for reply.

SIR,
I HAVE NOT RECEIVE PAN CARD AT MY COMPANY ADDRESS FROM 3 MONTHS, MY PAN NUMBER IS (AVLPP4105H), ACKNOWLEDGEMENT NUMBER[protected],
Application No.[protected]

I want urgently PAN CARD on my office Address :

TATA COMMUNICATIONS LIMITED(VIDESH SANCHAR NIGAM LIMITED),
Videsh Sanchar Bhavan, 4th floor,
M.G.Road,
Fort, Mumbai-400 001.

So kindly send my PAN card on priority basis on above mention address.

There has been a error 678 coming on the system for the last seven days. I had logged a complaint no. 5751712 with the customer care on 13th may'08 telling about the problem and explaining them that this problem have been troubling us for the past 7 months continously because of which we are able to use the broadband connection only for 15 days in a month whereas we are paying tata communications the rental for the complete month. They assured us that the complaint would be resolved within 24 hours. From that time onwards i have been calling the customer care for the follow-up but nothing has been happening but the customer care executives have been escalating the issue but nothing has been happening.
This connection has costed me very dearly in terms of lose of work and money for which i will like to log the complaint against Tata Communications.